LG Electronics Complaints & Reviews

Respected Team,

This is bring to your kind notice that few days ago I had purchased refrigerator from your authorized dealer from ludhiana.After using few days I had found there some water problem with my fridge I had visit to dealer shop for complainant and engineer has come to my house but did not given satisfactory service. After some days I had visit again for complaint and dealer suggest to talk with your Ludhiana base manager Mr. Gurinder (asst. manager) and I had talk with him. He told me that we will provide satisfactory service to you .but after that he did not call me. We can never expect from LG this kind of irresponsible behaviour.almost one week going to end still I did not receive any service from LG service center.infact I had talk with Ludhiana branch head mr.dhillon he give answer I will take necessary action but still there is no movement. Need your involvement unless, Please take action immediately.

your customer-Davinder passi

mobile no.[protected]


Ludhiana PB.

pehredar @ moneycontrol.com,
[protected]@tv18online.com,

Dear sir,
I do regular view your programme Pehredar.
I had purchased one LG Mobile from their company dealer. But after purchase I noted that I have cheated by the company as well as dealer.
The dealer charged Rs 1000/- more than other customer of the same model purchased during the same period.
On the other side, the HANDSET is purely defective and it is like wastage of hard money and cheting by the manufacturer like LG in India.
I have written so many times. I had sent my handset at their service centre various time but almost more than 6000 call through my phone is wasted either there is no outgoing sound or no incoming sound this is the major problem.
In reply company did not reply properly and hence I have knock the door of pehredar to do something or I want to present my handset to the chairman of the company through Pehredar

M A Majria
[protected]
President
Indian Quality centre
Regd NGO S/34742

The following is some of the regular correspondences I have done.
wastage of Hard earned money
Please note that my mobile is not properly working for
sometimes incoming sound ,
sometime outgoing voice, the outgoing signal is catching the signal.

Your earlier model worth Rs 900/- provided by Reliance was excellent to my satisfaction and i used for 2-3 years .During the period it never complaint.

This time I have purchased costlier model and all the calls incoming and outgoing is wasted. I am suffering from the mobile problems.

I personally request you to please arrange to replace the set with the lower value good model . it will be a favor for me.

Thanking you once again,



My mobile has been attended on 1/3/2011 and the mic has been replaced.I will further contact if i further get such problems


--- On Mon, 28/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com, [protected]@lgindia.com
Date: Monday, 28 February, 2011, 9:19 PM

I am very surprised that on my repeated reminders no any action is initiated by your company. I have wasted around 3000 calls money due to poor response in the mobile.


If i do not get alternative/replacement new model, i will have no alternative to knowck the door of Consumer court. When you can not provide the service to me how a general consumer in India can expect .
Please do the needful

M A Majria-[protected]
Indian Quality centre
Regd NGoO for consumer awareness.

--- On Tue, 22/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Date: Tuesday, 22 February, 2011, 10:19 AM

No any action has been initiated from your side.
I have wasted around[protected] calls from your handset.Hence i am very much disturbed with the handset.
I earnest request you to please arrange to replace so that i can get full satisfaction .
LG is doing very towards consumers service

M A Majria
Indian Quality centre
[protected]


--- On Mon, 7/2/11, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Fw: Replacement of mobile
To: [protected]@yahoo.com
Date: Monday, 7 February, 2011, 9:48 AM


Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service
Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger
Mr.Vishal Sharma on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
S Pandey


----- Forwarded by Helpline CS/CS/NOIDA/LGE/IN on 02/07/2011 09:47 AM -----





From: Vikas Agarwal [mailto:[protected]@yahoo.com]
Sent: Sunday, February 06, 2011 11:24 AM
To: [protected]@lgindia.com
Subject: Replacement of mobile




I had sent 2 times at your ansari road service centre
all the times, they say that mobile is ok but all the times I got
complaint that there is no sound to listners.This is the defect in your
mobile set.I further request you to pl arrange to replace the set.

Thanking you once gain
M A Majria
[protected]

--- On Fri, 21/1/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Replacement of mobile
To: [protected]@lgindia.com
Date: Friday, 21 January, 2011, 11:30 AM





I had purchased one mobile 6210 s no:[protected] on 15/11/2010
From the date of purchase incoming and outgoing voice is very low.
The dealer from whom i had purchased Manoj cell page, Daryaganj vide their
bill no: 171 has totally refused to replace the set.

Kindly arrange to replace the mobile set at the most earlieset.

M A Majria
President
Indian Quality centre
[protected]

August 30, 2011

To
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
EMAIL: [protected]@lge.com

Ref: LG has not attended to complaints lodged 3 times in 3 weeks for the repair of top loading washing machine model “Intellowash 6.5 kg, WF-S7512FN”. This machine is out of warranty.

Sir/Madambr...

Message Body




COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.LG MICROWAVE OVEN MODLE NO. MC8083MLR. RECEVIED UNDER MENTION REPLAY. NOW WHAT CAN WE DO. AS PER THEM WE HAVE TO THROW THE GOODS AFTER 5 YEARS IF NOT REPAIRABLE.






----- Forwarded Message -----
From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 30 August 2011 11:28 AM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


Dear Sir,

We express great regret the said machine is not repairable . The required
part not availble with us. We are trying to repair that defective part but
failed . As this machine purchased five years ago so we are unable to apply
depreciation policy. We understand your concern so we offer you to purchase
machine from Kolkata Warehouse on 2nd sale .

Pls find the address of Kolkata Warehouse of LG

A5-6 New Gopalpur, Budge Budge Trunk Road
Kolkata - 700143, Near Gopalpur Project House

Contact Person
Krishnendu Gantait - [protected]


Thanks & Regards
Mithumita Bardhan
CCO, Kolkata Branch
LG Electronics India (P) Ltd.
Metro Tower, 6th Floor
1, Ho-Chi-Minh Sarani
Kolkata
[protected]

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PUBLIC GRIEVANCES

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Status as on 30 Aug 2011



Registration Number

:

DOCAF/E/2011/00757



Name Of Complainant

:

MR. VINAY KUMAR JAIN



Date of Receipt

:

30 Aug 2011



Received by

:

Department of Consumer Affairs



Officer name

:

Dr. A K Misra



Officer Designation

:

Director (CGRC)



Contact Address

:

Room No. 712A,





Jam Nagar House





New Delhi110001



Contact Number

:

23385723



e-mail

:

[protected]@nic.in



Current Status

:

RECEIVED THE GRIEVANCE





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----- Forwarded by CAL Cco/CONTRACT/LGE/IN on 08/30/2011 11:04 AM -----

LG Service
<[protected]@lge.com> To: CAL Cco <[protected]@lgindia.com>
cc: RAJNEESH KUMAR <rajneesh.[protected]@lge.com>
Subject: FW: COM PLANE NO.
RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS
& REPAIR IT.MODLE NO. MC8083MLR.
08/30/2011 01:11 PM ZE9




Dear Sir/Ma'am

Fyi…



Your's Sincerely

Ganesh
Customer Service - LG Electronics


From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 29, 2011 7:15 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com);
[protected]@lgindia.com; RAJNEESH KUMAR/LGEIL Calcutta
C.S.(rajneesh.[protected]@lge.com); RAHUL DUTTA/LGEIL Calcutta
C.S.(rahul.[protected]@lge.com)
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Friday, 26 August 2011 1:37 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Thursday, 25 August 2011 3:41 PM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

----- Forwarded Message -----
From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Wednesday, 24 August 2011 1:08 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Tuesday, 23 August 2011 8:11 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Saturday, 20 August 2011 12:46 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/6
[protected]
CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]
From: LG Service <[protected]@lge.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Friday, 19 August 2011 3:03 PM
Subject: RE: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE
DEFECTIVE PARTS & REPAIR IT.
Dear Customer,

We acknowledge your concern & forward it to our branch office in order
to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback,
on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: [protected]@yahoo.co.in
[mailto:[protected]@yahoo.co.in]
Sent: Friday, August 19, 2011 1:32 PM
To: [protected]@ldindia.com; "[protected]@lge.com"; serviceindia/LOCAL
EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.



From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@ldindia.com" <[protected]@ldindia.com>
Sent: Thursday, 18 August 2011 7:55 PM
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.
COM PLANE NO. RNA[protected]/8/11.XRNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE MC8083MLR

MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/5
[protected]

CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]







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the individual sender and no binding nature of the message shall be
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E-mail communications are not secure and capable of interception,
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the risks of e-mail communication and their consequences. Before opening
any attachments please check them for viruses and defects.

Please contact our Mail Administration Department on [protected] or
e-mail notes.[protected]@lgindia.com for further assistance.

I bought LG LCD TV (42LH50YR) from LG Best Shop on Banjara Hills, Hyderabad on[protected]. Last 3 months my TV remote is not functioning. I have spoken to LG customer care and after a lot of insistence they registered equest for new remote. The remote Model is MKJ42519623. Despite my repeated requests people in service centre in Ameerpet, Hyderabad have been telling it will come in few days everytime. Last week they called me and asked me to come today to service. I travelled almost 10 km from Madhapur to Ameerpet wasting costly petrol for my car only for this remote. Today I was told the remote wil come next week.I have been to the LG service centre for this remote atleast 3 times now ans wasted a lot of money on petrol and time.

I work as Director in renowned IT company with 1,20,000 employees. If LG can not replace parts like remotes, why are they selling TVs ? I will ask all employees not to buy LG products.

I A subramanian residence of 8, Dayanand, Gopal Nagar, Rd.No.1, Dombivili East have earlier complained about the problem in Refrigirator sold to me by Sonal Electronics, Dombivili near Station on June 5th, 2011. We have been receiving only calls asking for the problem and giving solutions only over phone. Some of your person approached and took xerox coipes of Bill & ID Proofs etc., two weeks back. He also gave an assurance that we will either get new peace or the refund in 5 days. Now even after 2 weeks passed, no response from your side. I want to put it on record that i will be forced to go to consumer cort if i do not get response in 2 days time from now.

Please respond on [protected]@ubmail.com

I bought an LG Split AC before one and half year. Now the AC is not at all cooling and also there is a water leakage from the main unit. I raised a complaint regarding this to the customer care on August 15th, The service person visited my home at 16th of August and found there is a GAS leakage in the Out door unit and he said he will send a specialised team to fix the hole. but till then he asked me not to switch on the AC. But till today August 27, no body has came. Daily I called to customer care,every time I call they said my issue will be fixed with in 24 Hours.Atlast they gave the phone number of the service person . I called that person, he said he will send people with in 30 minutes, but no body has came. Again I called the service person, but this time he did not pick the call. I tried him reaching for every 10 minutes, some time the call may go in wait . I tried to call him from a different number, then he picks the call, again he said he will send people in 30 minutes.The same story repeats Everyday. My kind advice to you guys Don't prefer to buy Air conditioners from LG. If you choose then you need to suffer through out .

25/08/2011
Dear sir / Madam

I have purchased LG CDMA handset model number LG-RD 6150 serial number RLGHS[protected] from M/s Global Infocom - Rajpura on dated 08/01/2011. Mobile automatically goes to switch off. While contacting service centre in rajpura i have been informed that motherboard is defective and it is required to replace on paid basis as mobile is out of warranty. I have shown bill to service centre that i purchased mobile pn 08/01/2011 and it is still is in warranty.
Then i informed that warranty coverd is by manufacturing date not date of sale. Then i contacted to M/s Global Infocom but his behaviour was too rude and he denied to replace set.

I therefore request you kindly help me to get my mobile either repaied / replaced and oblige.
Thanking you.
Regards
TANJEET SINGH
[protected]

i bought mirowave oven of LG.the front panel became non functional.so we complained to authorised service agent in dharampeth nagpur.ythe service person came changed the panel and we paid him fuul charges.the new panel worked only once.after many calls ,personal visits,that service centre is not changing the defective panel.i am wasting time and energy.i feel cheated.now i have decided never to buy LG product.i will also encourage others to do same

I ORDERED 6 NO. OF FILTERS FOR THE ABOVE MENTIONED WASHING MACHINE, MODE NO.WP-9031 . I WAS ASSURED TO GET HOME DELIVERY BY 21ST OF AUGUST 2011. AFTER REMINDING ON THE CUSTOMER CELL NO.[protected], THE ANSWER WAS VERY VAGUE . THE ANSWER FROM THE CELL WAS ---- 'PLEASE WAIT FOR SOME MORE DAYS''.

THIS IS NOT THE ANSWER. PLEASE LOOK INTO THE MATTER.

THANKS YOU
M. K. ACHARYA
[protected]

I bought a LG optimus Black (Rs.20,400) on 8th august from Univercell-Sahakarnagar branch. Immediately after a day I found out that there was a problem in the handset. I went to Univercell, and they asked me to go to the service centre in Frazer town. The person in the service centre, reinstalled the software but the problem was not resolved.
He told he has escalated the issue to the LG company and asked me to use the mobile until the company gets back to us with a solution.
I dont want to get my new mobile repaired, I just want a replacement. I feel that the company should not sell a defective piece and ask the consumer to get it repaired in the service centre.

Someone please help me out to resolve this issue.

Sunil Kumar
Ph.[protected]
email- [protected]@yahoo.co.in

This is to inform you that ,i was very satisfied with your service earlier and gone mad , because started using your seven products and planning for third WINDO AC for my HOME.
But , i am sorry to say your quality of service is detoriating day by day.....as i have purchased second AC(SPLIT) I HAVE STARTED GETTING PROBLEMS even after six months..like unusal sound , cooling problem etc.... which is solved at last .
BUT ...i am not able to understand how to come out with the problem(split AC dropping water inside the room , and keep embarrassing me) which i am facing since last six to seven months.......which makes me impatient .

My request to you is , kindly arrange to solve the problem at the earliest or tell me what to do...

Your early action matters a lot..

DETAILS: Product-LSA6QW2VF1.AA66DV1-LG SPLIT AC ,SERIAL NO.-910NLNC002607, DATE OF PURCHASE-29.03.10

REGARDS..
RAJEEVA .RANJAN
NEAR CHADRAPHOOL APPARTMENT,
SALIMPUR AHRA, LANE NO. 1
KADAM KUAN, PATNA-3
[protected] / [protected]

LG COMPLAINT NO[protected] dated 16-08-11, BILL NO[protected].

I had registered a service request/complaint with LG service center on 16-08-11 for the problem in washing machine and for servicing of the same. the issue in the machine is dryer not working. 0n 17th one of LG engr visited by house and checked the machine. he had confirmed that the clutch assly has to be changed and machine will be picked up by the service center next day. But to our surprise till 21-08-11 no one from the LG came to pick the machine even after several calls were made by me to your call centre, to the local service center and to other service manager in LG. I spoke to mr Ghanshyam, Noor, Biswajeet, Diwan, Deepak and mr Pawan on 21st for at-least one hour contineously and finally the machine was taken by the Noida service center on 21st evening. Finally the machine was returned to me on 22nd afternoon without solving the problem reported by me but with a bill for replacement of clutch assly for rs 2400. when we started the machine we found the clothes were not drying and the machine was making noise like a tractor. My wife called the service center and told them the problem, i called them atlest 5 times afterwards yesterday but no one turned up to see the issue. I am now in a status without any solution for the issue. Can some one from LG get back to me if they have any seriousness of their service ???????

I have bought lcd tv cum monitor. it is in warranty. its not working now on computer. i have registered a complaint ( I.D RNA[protected]. Executives visited my site on 07.08.2011. they told me that a card is not working. it is to be changed but is not available. they ensure me that they will change this when ii is available. but they did not changed till today. i again contact to LG CARE. they ensure me to change this with in 2 or 3 days. But no response again til today.

WHAT SHOULD I DO ?

my Mobile No. [protected]

Hi,

We purchased LG Refrigerator with Model GL368YVQG4 with Sr. No. 002LPSY000158 Last Year in March 2010. We had an issue with Refrigerator Cooling in May 2011. The Engineer Visited(RMA[protected] and diagnosed with Gas leakage. The engineer filled the gas and replaced a copper part on 11th May 2011. We were charged Rs 1017 for Gas filling.

The refrigerator worked for 1 month and then refrigerator had same cooling problem again on approx. 15th June. We complained again and new RMA was raised again(RMA[protected]. The engineer visited again and refilled the gas again without informing what was found in diagnostics whether it is the Gas Leakage again or the compressor issue.

The refrigerator worked for 1 month again and had the same cooling problem on 18th August again. We made complaint again and asked for the reason why there is same problem as we can't keep spending money if the problem is recurring. The RMA[protected] was raised and engineer pointed out that there may be a gas choke due to which refrigerator not cooling and said he will talk to his office. The new engineer(Madhav) came and diagnosed that Voltage may be high due to that compressor may be tripping again and asked to use stablizer and this should fix the problem. The Engineer charged the visiting fee of RS 330. We bought and used stablizer for refrigerator getting the voltage to 230 but it did not fixed the issue. . We called office again and new engineer(Mahendra) was sent again. He checked and mentioned that there is gas choke and Gas has to be refilled.He said that the previous Enigeer , who filled the gas in June 2011 should have done nitrogen flushing and then filled the gas. This should have avoided from gas choking and could avoid moisture in the line.

Even at this moment I am not sure even diagnostics as correct due to different version from engineer visiting the site and due to recurrence of problem. Also this seem to be manufacturing defect as problem is recurring again and again. Even this could be problem with compressor itself

Also engineer told that this should be 6 month warranty for Gas leakage but we were told 3 months in May 2011.

As there was wrong diagnostics, as a consumer we should not be paying for gas leakage again or any service charges. We want the resolution either by replacement of products or compensation for the time spent due to poor quality of product or permanent fix.

Regards

Manish Jain
Mob. [protected]
Mob. [protected]

I have purchased the above monitor for my desk top operation. A straight line appears vertically at the centre and two side halves are having slight different distinguishable color.
My e-mail Id is [protected]@YAHOO.CO.IN
Contact No. [protected]

I want to raise a complaint against LG Customer service for harrashing me to get DEMOSTRATION of the newly purchased Washing Machine(Model F8068NDP).

I purchased the Washing Machine on 13th August,2011 from Unilet Banashankari branch.

I raised request to give DEMO on 16th August with Request Id RNA[protected].

I got call from service center person on 17th Aug 11:07AM (from contact no [protected]) and asked for a suitable time for DEMO. We scheduled it 4PM the same day.

Another person (calling from [protected]) called me around 3:30PM same day and informed me they will be in my home on the same day(17th Aug only). But no one came, so I called to the number. He informed to come next day(18th Aug,2011) around 1PM.

I called them again and again, but they were providing me on new number every time ti call(like [protected]), no one came. I have to cancel my emergency work to come to home daily as they are coming in my home.

I called LG Customer care on 20th August and found that my previous request id got already canceled automatically.

I raised my complain again and ask for Bangalore Area manager's contact no, they have given me wrong number. I have not been given the email id to raise complain.

Due to this ridiculous DEMO process, I suffered a lot, every day I am waiting for them to give DEMO in my home, and I missed important meetings at office and could not reach hospital for emergency need.

Why I am suffering by LG persons, they have no right to harrash my professional and personal life. Is it my fault to buy a washing machine from LG, or my fault to asking for a DEMO. If it's my fault, I am ready to return back the product to LG and never buy any product from LG just because I don't to be harrashed like this any more.

Lt Col RK Chauhan 4TH BATTALION THE DOGRA REGT
Second in Command PIN- 910604
C/O 99 APO

53523/RKC/Pers 18 Aug 11

To,
MANAGER


PROBLEM REGARDING THE MOBILE SET LG GX 200

Dear Sir/ Madam,

1. I, IC 53523A, Lt Col RK Chauhan had purchased a LG Mobile (GX 200) set no S/N:002ACYQ105010 with IME (1):[protected] and IME(2):[protected] in Sep 2010 with the battery number SBPP0027401 SIM DC091221. The details of which can be checked with your company on computer.

2. I am facing lot of problems with it. Firstly I started having problem of synchronizing the contacts with the computer and secondly it has started hanging & creating lots of problem to the undersigned as it is not working as it should be working.

3. May I request you to kindly guide me as to what should I do and whom should I report about it so that the problem can be sorted out at the earliest. Please advise me as to where should I complaint about it.

4. As I am in army and it mobile is a important thingh to speak to my family members. Presently I am posted in Darjeeling and may I request you to kindly sent your technical representative to me so that the problem can be sorted out at the earliest. My cell nos are [protected] and [protected].

5. Thanking you and hoping for a favourable action please.

With warm regards and best wishes
(RK Chauhan)
Lt Col
2IC

LG After Sales Support SUCKS....!!!!!!!!!!

Hello,

I would like to bring to your notice that, I purchased a LG LCD monitor, model # W1643C, on 1st July 2011. When I stated using the product I found that there are some minute dust particles inside the screen which cannot be cleaned externally, hence I called your customer support number at[protected] and reported the issue on 21st July 2011, I was given the complaint number RNA[protected].

After that I did not get a call or anything from your end till 27th July 2011. So, I called up again on 27th July 2011 and spoke to one of your CSR at[protected] and to my utter surprise I was informed that the complaint has been canceled or closed as the local service engineer who was allotted this complaint was not able to contact me, this was completely a false statement as I was never contacted. However, the CSR logged a fresh complaint, number RNA[protected], and guaranteed me that this time I will surly receive support and a service engineer will call me within next 24 hrs.

I received a call from one of your service engineer the following day, 28th July 2011 around 10:45 am and he informed that he can come for the service only after 4:00 pm that day, 28th being a weekday and a working day from me, I was not able give him that time for his visit and also informed him that since I and my spouse we both work, it will not be possible for us to skip office and stay back till 4:00 pm. Instead I requested him to schedule the visit on Saturday, which is an off day for me. Your service engineer agreed to that and ensured that he will visit on Saturday, 30th July 2011, and also confirmed that he will call me in the morning on Saturday to confirm the appointment timings again. He did call me in the morning on 30th July 2011 and we agreed that he will visit around 3:30 pm to 4:00 pm. I waited for him till 4:30 pm but unfortunately your engineer did not show up.

So, under the circumstances I called him on his mobile and I was shocked to hear from him that he will not be able to make it before 5:30 pm as he was stuck with some other work, though I informed him during our earlier conversation that I have to go out for some urgent errands by 5:00 pm. So, I pledged him to visit during any working day in the coming week within 11:30 am to 12:00 pm and inform me about his visit so that I can inform my office and request for my late arrival in advance, to which he agreed. But, shockingly I have not received any communication from your end or from the engineer since then.

Hence, I again called up your customer support today, i.e. 18th August, 2011, and spoke with Mr. Raju, one of your CSR, and informed him the entire incident. He informed me that my earlier complaint (RNA[protected] has been canceled again with the notes from your field service engineer stating that, “The customer’s time does not suite the field engineer’s schedule”. Now, my question is:

1. Am I supposed to oblige your field engineer with his suitable time or should it be the other way round?
2. Do you consider this as ideal customer support, “We're Here to Help”, that you so boast about in your website?
3. Under the circumstances will you consider it unethical and unjustified if I take this issue up in the consumer forum?
4. Is it not justified, if I claim reparation for the much aggravations and sufferings that you have caused me and for the waste of my valuable time?
5. I understand I may be a very small part of the huge customer base that you have in India, but still is it unfair to ask for such small co-operation from a company of your stature?
6. Incidentally, today during my telephonic conversation with your CSR, Mr. Raju, I repeatedly requested him to escalate the call to his supervisor but amazingly my request was turned down with the information that the supervisor is too busy with some other work and does not have the time to attend to a customer on the phone. Is this how an inbound customer support call desk functions?

I would appreciate, if you take the pain to answer my questions. However, I have again reported the same issue and given a complaint number RNA[protected] and was ensured that one of your field service engineers would positively visit this Saturday, i.e. 20th August 2011, after confirming the visit over telephone within the next 24 hrs. Now, with the kind of experience that I had till now from your customer support or after sales support, I ensure you that, If I do not get support and proper service from LG by this Saturday, 20th August 2011, I will surely take this up to the consumer forum and will do whatever is possible within my humble capacity. I request you please not to make this anymore uncomfortable, as it already is, on both our parts.

Regards,
Indrajit Chakraborty
Kolkata,

Dear Sir/ Madam, Good day to you,

I am pleased to inform you that I purchased one LED TV Model: 32LE5300 , Invoice No. 638 dated 05th June 2011. in the name of Mrs. Archana Singhal from TIRUPATI ELECTRONIC, Bachcha park, Meerut City, Uttar Pradesh, India.

This LED worked for around a month & stopped taking signals from Cable Antenna. 1st complain was lodged to customer care on :
1. 18th July 2011. Complain No. RNA[protected] No one attended.
2. 21st July 2011 Same complain as above No one attended
3. 24th attended by Mr. Ravi Khanna Technician reported that Main Card Auto Tuner defective. Part will be asked from Main LG service centre NOIDA.with in 3-4 days.
4. 31st July Mr. Ashok Premi attended with Power supply unit (SMPS) & did not know about any thing of the defect reported. Who simply changed the card, when I discussed on phone he says I don’t know about the defect, I was told to change the card.
5. Later Mr. Kshitiz the Owner & Mr Prince Batla (Supervisor) were contacted & to my surprise they were also not much aware of the problem. They told that your main Tuner card will be procured & replaced with in 3 days.
6. After that many times the service centre is contacted but always same repeated answer that part is not received & will be replaced in 2-3 days or tomorrow. But its found that tomorrow never came.
7. After many request & shouting an old TV is sent to my home as compensation on 8th Aug 2011.
8. Complain again reported to Toll free no. on 10th.
9. Mr. Neeraj Garg (LG Service Manager Uttar Pradesh) was contacted on 11th Aug 2011, who told that the part will be received shortly & LED will be fully operational on 16th Aug.
10. Mr Neeraj Garg (LG Service Manager Uttar Pradesh) was again contacted on 17th & after on line discussion with Service Head Meerut (Mr Khitiz of M/s Maya Traders) told me that the part will be received & your LED will be operational by 18th. Aug.
But all in vain. It seems that people are fooling & not giving the right information & Service.

I am user of many LG Products & LG is is one of the brand name in the world, this kind of service or product is not expected from such a renown organization.

It is kindly requested to take necessary action & replace my LED with new one immediately. Your cooperation will be highly appreciated.

Thanks & Regards,
Er. Ashok Singhal
Company Head
For ASH2PRO International
Mob: +91-[protected], [protected]
E.Mail: [protected]@gmail.com
Visit us on: www.technicalserviceindia.com