[Resolved] LG India / LCD TV 32 LG 80 Fr — Panel faulty

ashish bakshi

Address:

Mumbai City, Maharashtra

Dear Mr Moon Bun Shin

Managing Director LG India

Complaint number C10B0612332

I will introduce my self as Ashish Bakshi head of service for a Swiss multinational called Mettler Toledo having office in Powai Mumbai. I am heading a service team of 120 service engineers doing service business of almost Rs 50 crores.

I have purchased LG TV (32 LG 80 FR) in the month of July 2009.At the time of installation only there was a problem with sound quality. I took up this matter with top management of LG; they considered it as manufacturing defect & replaced it in one month time. For your ready reference all documents are attached.

Now last month suddenly I observed that there is one horizontal line on display. I thought it will disappear after some time, but unfortunately for me after 2-3 days there was no display on screen.

I called LG service centre on 6th Nov 2010.Same day your service engineer Mr. satish visited my place. By looking at the display only he concluded that panel is faulty & I have to pay Rs 12503 for getting TV repaired as this TV is not under warranty. He draw this conclusion in 30 seconds. He did not bother to open the TV set. From his conclusion it clearly indicates that this is a common problem with LG LCD.

I have Samsung LCD (40 inches) & Sony (26 inches) at me residence for last four years without any problem. To have a taste of LG products I have purchased this product & unfortunately this turn out to be a bitter taste for me.

For your information when this fault occurred voltage at my residence was within permissible limits (230V + - 5 %), voltage between Neutral & earth was less than 5 V AC.All other appliances were working fine. This TV was being used in dust free room with temp less than 25 deg cent for 30 minutes daily usage. I think life of LCD panel is almost 10,000 hours.

These observations clearly show that there is some manufacturing defect with LCD panel of this TV.

As this TV is just out of warranty (14 months from the date of installation) I request you consider this as a special case & replace panel free of cost. I am sure as a service head of LG products western region you will consider this request.

If you don’t consider this request then I can assure you that I will not buy any LG products in my remaining life & will not recommend to any body also. I have purchased this TV from EZONE Powai who speaks always well about LG products. This case will be a black spot in their history & will think twice before displaying any LG products in their gallery.

Regards,

Ashish Bakshi

Business Head -Service

Mettler Toledo India Private Limited

Amar Hills,Saki Vihar Road,Powai

Mumbai 400072 -India

Tel No.[protected]

Mobile Number [protected]

Fax No.[protected]

Email: ashish.[protected]@mt.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ravi Mann

from Panipat, Haryana

LG LCD TV 32 — Worst Ever Product

I purchased LG LCD TV on Nov 12 2009 from CircuitMall Sector 8 Chandigarh.

There are 2 serious issues with this product -
1. The Zoom function is NOT saved on TV restart. Rest all of the given functions for tv do save, expect for 4:3 zoom.

2. SRS when switched on makes cranky sound.

LG service center is NOT ready to acknowledge these issues.

RAMESH KUMAR T

from Chennai, Tamil Nadu

LG TV 32" — installation not done

I PURCHASED MY TV(32") FROM BAJAJ ELECTRONICS ON 11TH APRIL 2010. THEY (LG GODOWN) NOT DELIVERED BUT STARTED ASKING FROM 12th ONWARDS TO COME FOR INSTALLATION. BUT NOBODY DELIVERED MY TV (THEY GIVEN A COMPLAINT NO. C[protected] CANCELLED AND REVOKED THE SAME NO BUT DELIVERY NOT MADE). AT LAST I RECEIVED THE BOX ON 16TH APRIL. WHEN I CALLED THE CUS. CARE TOLD MY COMPLAINT NO. THEY PROMOTED MY COMPAINT NO. TO C[protected] ( ON 17TH APRIL) AND TOLD THE SERVICE ENGR. WILL COME WITHIN 24HRS BUT 60 HRS WERE PASSED NOBODY VISITED MY HOUSE. IT SHOWING THAT I MADE A MISTAKE BY PURCHASING TV . ACTUYALLY PREVIOUSLY I PURCHASED MICRO OVEN WITH SAME BRAND (FACED LITTLE PROBLEMS) NOW I REALISED THAT AS PER MY JUNE-JULY PLAN I AM NOT GOING TO PURCHASE ANY WASHING M/C,ETC. WITH YOUR BRAND.
HOPE YOU WILL SOLVE MY PROBLEM WITHIN A DAY OTHER WISE I WILL RETURN MY TV TO BUYER
REGARDS

sukheja

from Mumbai, Maharashtra

LCD 42" TV LG — New Tv not working Panel defective

Lodged the complaint on[protected] complaint number[protected] Technician from Neutron Service Centre, Prabhadevi visited on[protected] and analyzed that Panel is defective and needs to be changed.and promised that it will be done in 2-3 days time.

till todate[protected] nothing has been done, no phone nothing. when I talk at Neutron am only assured that it will be done in 2-3 days time. what is 2-3 days time frame as per your yardstick?

pls attend urgently.

Manohar Sukheja

spanisheyes.rahul

from Mumbai, Maharashtra

LG — LG 32" LCD TV : In 7 months not repaired or replaced

Sir,

I purchased an LG 32" LCD on[protected]from KAY DEE AUDIOVISIONS PVT. LTD. NOIDA, Sector-18 Invoice no. 4893) with a 1 year warranty and in next couple of months it started showing display problem.There was "no display" in lower part of the LCD (a inch size line).

I registered a complaint on[protected]complaint no. C[protected]). LG guys responded back, checked the problem and went back assuring that in 1 week or so they will get back with the required part (LCD display panel/module, i am not sure). After that no one came back and no response was there on tonnes of call i made. One day i got a message on my cell from LG that request has been closed without mentioning any reason.

I again tried my luck and for the same problem registered a new complaint on 12.11.2010 with a complaint no. C10B1216362/rnilabsc10b120107. LG visited my placed & this time they disclosed the issue about non-availability of the required part & said "a part needs to be replaced and we don't have that part right now as company had stop manufacturing this model, so we will be taking 15 days time and respond you back". On continuous calls/complaints after 2 months of registering the complaint they took my TV on 14.01.2011 to LG (Digital Service point, A-56, sector-6, Noida).

My TV was there for 20 days and then only they figure out they can't able to repair it, in these 20 days i talked loads of times with concerned LG officials (Nikita-HR [protected], Manish Gupta-Service Manager [protected], Rajiv-Service center supervisor [protected]). The whole time they tried to convince me that they will get the matching display module (part which needed to be replace in TV) in some 2-3 days and so, and afterward they use to say that we haven't got the matching one from company, they will ask for a new one but matching this time. Repeated this for 20 odd days.

Yesterday (01.02.2011) after a fierce conversation b/w me and 'LG supervisor' they returned me my old TV back at home but all dead. May be they are not even bothered to put back all the parts of the TV and returned it back in the same condition as it was. TV is not even working now, its all dead. When i asked to Rajiv- Supervisor about this he said that LG will replace your TV and collect your old TV from home that's why we send it to you.

Now nobody is picking up my calls except customer-care, who don't have anything to say except "we have sent a reminder to higher officials, someone will respond", but no one did.

A LG equipment of 36K failed in two months and against the 1 year warranty, in 7 months they haven't came with a part's replacement. Are these guys trying to spend next 2 months time in which my warranty will be over or what? If LG stopped manufacturing this model that is not my problem. I don't care if LG replaces the part or the whole TV but i am not gonna waste my hard earned money like this. I am looking forward to file a Fraudulent-mental harassment case against 'LG India' & 'KAY DEE AUDIOVISION NOIDA'. Please guide me in right direction.

Umapada Maji

from Kolkata, West Bengal

L.G. TV — Installation not done

Purchase one L. G. TV on behalf of my son Saurav Maji from Home Town Kolkata. It is customary to install by their Engineers. They promised so to be next day. But it did not act. I lodged 5 complaints wef 5th instant. But got no result. My T.V. is lying.

spanisheyes.rahul

from Mumbai, Maharashtra

LG refunded me back with a cheque of INR 36, 000 on 24.02.2010.

FULL REFUND...

by: spanisheyes.rahul

rahul7303

from Surat, Gujarat

L.G LCD 32" INCHES — DISPLAY PROBLEM

I HAVE PURCHASED A 32 INCHES LCD FROM PUSHPA AGENCIES,NANPURA,SURAT ON[protected].I HAVE REGISTERED A COMPLAINT AGAINST THIS LCD FOR THE DISPLAY PROBLEMS WHEN MY PRODUCT IS UNDER THE WARRANTY PERIOD i.e IN JUNE 2010 WITH L.G CUSTOMER CARE TOLL FREE NO.[protected].WITH THIS COMPLAINT,A TECHNICIAN OF YOURS NAMED FALICS VISITED AND CHECK THE L.C.D FOR THE PROBLEM.HE TOLD ME THAT THE MOTHERBOARD IS TO BE CHANGED.AND AFTER 6 DAYS HE CHANGED THE MOTHERBOARD.AFTER ANOTHER 10 DAYS IT HAS REPORTED THE SAME PROBLEM.I HAVE AGAIN REGISTERED THE SAME PROBLEM WITH L.G CUSTOMER CARE.AGAIN THE SAME PERSON VISIT TO SEE THE PRODUCT AND THIS TIME HE TOLD TO CHANGE THE DISPLAY PANEL.AND HE CHANGED IT IN A FORTNIGHT.MEANWHILE MY PRODUCT EXPIRES ITS WARRANTY.BUT THE PROBLEM IS STILL UNSOLVED AFTER CHANGING THE PANEL.AND AFTER THAT TIME WHEN I CALLED THE CUSTOMER CARE FOR RESOLUTION.I HAVE ANSWERED THAT YOUR PRODUCT IS NOT IN THE WARRANTY PERIOD AND THE NECESSARY FEE WILL BE CHARGED FOR VISITING TO SEE THE PROBLEM.SO I AM FORCED TO MAIL YOU THIS COMPLAINT.LET ME KNOW THAT PROBLEM WHICH IS BEFORE THE WARRANTY PERIOD IS NOT RECTIFIED BY UR TECHNICIANS IS HOW CAN I CHARGED FOR THAT.AND HOW IS UR TECHNICIAN NOT CHANGING THE RIGHT PART INSTEAD OF CHANGING OTHER PARTS.SO PLEASE GO THROUGH THE WHOLE MATTER AND SOLVE MY PROBLEM AS SOON AS POSSIBLE.MY CONTACT DETAILS ARE AS FOLLOWS
MAHENDRA KUMAR SETHI
A-802,SHYAM VATIKA
PARVAT PATIA
SURAT-2
CONTACT NO.[protected],[protected]