[Resolved] LG India — Pathetic Customer Service.

yaquin

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

HI,

On 14th May 2013, I had given my LG P690 mobile phone for repair as the touch pad was not working properly and my phone was continuously getting hanged. I had given it to your Vashi Service center.

I was asked to collect the phone on the 17th May 13 from the service center. Unfortunately, your Service Center has not stuck to their words because I have not yet received my mobile. When I enquired on 17th May I was asked to come today on 20th May. And today when I am checking with the service center on the status of the mobile I am asked to wait for 5 more days as they do not have the display in stock.

I am very disappointed because nobody is ready to give me a proper answer. When I called your customer care they tell me that it is an old model so the spare parts are not available. But to let you know for your information when I had given my phone for repair it was still under warranty. So how can your people say that a one year old model is old and not in service now.

Your customer care also informs me that they cannot do anything and I should connect with the service center, but whenever I call the service center the lines are busy. At the end I have to go every time to the service center to enquire about my phone.

To resolve the problem, I would appreciate if you could see to it that my phone gets repaired at the soonest and in proper way.

I look forward to your reply and a resolution to my problem. Please contact me at the below number.

Sincerely,
Danish
+91 [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Jagore2012

from Noida, Uttar Pradesh

LG India — Pathetic services from LG

I placed a call on 14/04/12 for my window A/C servicing (Under Valid AMC). LG representative inspected the A/C on 17/4/2012 and informed that A/C will be picked for servicing in next 2/3 day. As A/C was not picked up even after one month I placed a second call on 21/05/12 and same service representative inspected the A/C and informed it will be picked up by next 2days max. on 25/05/12 LG representative picked up this A/C but till date this A/C was not returned back and no update from LG.
This is very unfortunate and unacceptable that a company like LG took more than 45days fix the issue of a window A/C (LG's own Product)? Not sure how LG using “ Happy Living Plan” slogan ?
If LG is not able to provide service why they collecting money against AMC.

They should refund the amount collected toward AMC & should return the A/C immediately so that I can get it repaired
by some local A/C repair centre.

Asish Sarkar
[protected]

Senraje

from Chennai, Tamil Nadu

These guys are totally fradulant. Better take off for a day and reach out to their workshop or service center, get it back to your home at your own cost, and throw it off somewhere and buy a newer one.

My condition is also similar to you. Planning to do the same.

Same Blood...

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Mr. Danish,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team