[Resolved]  LG India — RNA[protected] STILL NOT HEAR

L.G. — LG not listen

We bought LG REF 405YVQG4-390LTRS on 03/11/2010, from Kohinoor Electronics, while delivery time it has dent on body, delivery men informed us that they will inform to the customer care dept. and change the door, since long we wait for them they are not visit, We paid all EMI regularly but there is no response from the Kohinoor Electronics as well as LG Co. while we bought a new LG Washing Machine FU1021PFRV 9Kg from Kohinoor Electronics on 14/08/2011 a same problem repeat with us, Its body has dent we lodge complaint on 61160400 for that in Kohinoor Electronics and they give us Complaint No.AUG 1515, after that no response so we called them 17/08/2011 but no action from Kohinoor Electronics but Ms.Pooja inform us LG.C.C No.30910901 a complaint attend by Mr.Tarun and C.No. is RNA[protected], again no response again call and get number of area sales manager Mr.Sachin [protected] on 18/08/2011 waiting for them but no action so we called on 24/08/2011 so we finally called to Ms.Pooja and informed that we are going to return and bare lots of phone calls as well as going to make stop payment they immediate send new machine and take back the damage machine soon, when a Technician ([protected]) visited our home we saw him a LG Fridge he inform and make a not for exchange a Door but no result till date meanwhile we called on C.C. and here all complaint ref number for short to understand how LG not listen customer attn.by Mr.Akhil Dt:19/09/11 RNA[protected], again Mr.Akhil Dt.22/09/2011 RNA[protected] again Mr.Prashant Dt.03/10/11 RNA[protected] RNA[protected] again Ms.Sashi 12/10/2011 RNA [protected] again Mr.Tahir RNA[protected] a last Mr.Anand 22/10/2011 RNA[protected] Mr.Anand informed us that our complain attend by M/s.Sigma Services on 21/10/2011 and they made report that we are not interest to pay the changing door's amount, so we get the Sigma Services No. from Mr.Anand, we called on[protected] and talked with a lady, informed her our complain number she told us same that we are not interested to pay, we asked her when a service men visited our home? we want to see/ require a visit report card, so she put a line on hold and Mt.Tafuiq came on line and promise us that their person will visit our home. Mr.Rakesh [protected] service boy visited our home and inform that we have to pay some rupee for change the fridge's door due to more then 6 months passed, now we want to know why the LGCC not send them men on time for that? why we bare for all when we lodge complaint again and again? is there any chance to get some result? or any responsible person name/number to talked with them and may they listen our problems.. because we complaint and the service men never contact us and directly made a fake report. as we saw your programme in CNBC news there you provide a service and healthy work and give justice to all dear customers.

Mrs Deepa Panchal Mumbai. [protected]

Refrigerator GL-245FEDG5 — RNA 130228001880 STILL NOT HEAR

I had brought one refrigerator on 20/06/2012 from greater noida and after a few time o[censored]sage it stated to create problems, i complaited it and on 20/02/2013 engineer came and took the freeze, they were saying that there is a gas leakage problem in it, and when they returned it back its ice chamber door frame was broken. Initially i refuse to took that broken freeze but they promised to get it repair as soon as possible( Mr Magvender mob no [protected]), i also mention it in receipt slip. After lodging the complaint in customer helpdesk i received complaint id RNA[protected] then one engineer come to check the refrigerator and took some snaps of it. But it has been more than 14-15 days no news were hear from your side.
Kindly look into the matter as soon as possible.
Waiting for response....

From
Mr Anand Singh
Mob no [protected]
Flat no 608 ITBP CO OP Housing society
Sector PI 1
Greater Noida

Dear Mr. Anand,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team