LG Electronics Complaints & Reviews

LG India Refridgerator — Serious Service Issues

Hi,

This is to bring to your notice about the service issue that we are facing for past some time. We are very disheartened by the services of LG India, as for past 18 Days we are given the false commitments by their team.
We have bought LG refrigerator from Kings Electronics Nerul on 24th March 2007. The product worked fine for first few months. Then In August 2007 it stopped cooling (in fridge as well as deep freezer). Then their service personnel came and serviced the fridge. He told us then that if the same problems persist then we would have to change the compressor. Now from 22nd Feb, its not working again as the same problem has re-occurred. But this time only fridge is not cooling whereas deep freezer is cooling.

We have been complaining in LG services from that time but only once their service personnel have visited to diagnose the problem but then no one turned up to rectify the same. We have complained LG many times like 23rd Feb (complain no w8c[protected]

3rd March (complain no w8c[protected], 8th March (complain no w8c[protected].

We have also called at many times at their service franchisee Shri Electricals, Sanpada.

On 10th march their customer care gave us the number of Mr Joseph Fernandes([protected]) but we found that the services to this number are terminated.

No one from their side is able to tell us any specific reasons for the delay in the servicing.

We would humbly request you to take our case into consideration and help us resolve the issue as soon as possible.

L.G — Complain for LG Refrigerator

Hi,

I purchased a LG Refrigerator on 19/04/2009 whose Bill Number is 623 and model no is 308VT4 Just within 6 months of purchase 2 times I have launched complains regarding its cooling.
The refrigerator has been opened 2 times for investigation.
But now since a month, the light and the cooling of the refrigerator is again not working properly.

If possible kindly replace our refrigerator as, not even a year has been passed and it’s showing a lot of problems.

I request you to please look into the matter and do the needful as soon as possible.

Regards
Shashank Kaushik
[protected]

LG-350L — Refrigerator

I have purchased a new LG Refrigerator on 28th of May2011. Right after delivery I found few small dents on the door, door alignment was not proper, gas-kit is not working properly, even door can not be closed properly. I purchased this fridge from vaishali sec-4 from the exclusive showroom of LG Ganpati plaza. Now I have paid all the money so company and dealer is playing around each other. I complaint to customer care but no response is there from company side. If i talked to the Area sales manager he said it happens in bulky products. I am shocked that after charging a new product price thay are giving us the defected products.

REFRIGERATOR'S — COMPLAINT REGARDING REFRIGERATORS

THIS IS THE COMPLAINT FROM MR.MARYA
SIR,
I GOT REPAIR FROM BAJWA ELECTRONICS (AUTHORISED SERVICE CENTRE OF WHIRLPOOL SRIHIND MANDI) (PUNJAB).OF MY REFRIGERATOR'S (COMPRESSOR REPLACE+GAS.)
BUT FROM VERY FIRST DAY THEIR IS LOW COOLING.I GIVE THIS COMPLAINT TO THEM BUT THEIR IS NO LISTENING.I AM SURE U WILL DEFINITELY GIVE RESPONSE TO ME.
REGARDS
MR.MARYA
CONTACT NO. [protected],[protected]

Correct Number of the 1st complaint is RNA[protected]

Dear Amit,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG — lg monitor

lines are coming from bottom to top on the screen while starting it and onwards disturbing eyes

the headquarter of LG is too busy to help me out. if the company treasure their reputation. how could they not care? but they do not. they looked down on ordinary customers. if they keep doing this, i guess the company goes nowhere.

I am an ordinary customer, last year in May i bought a LG monitor, it could not display anything 3 days ago. the after sale workers of LG, came and looked, said that the main part of it need to be changed, it would cost RMB1300, I could not believe, i was told that the warranty is only 1 year, but i am still shocked, i bought LG because i thought the international brand would be good quality, but it is very disappointing.

that afternoon the after sale man called said if i could not accept RMB1300 to change that part, at least i should pay RMB400. i called [protected], told them what had happened, then the after sale service man called me again, said he only said it would cost RMB1300 before. i am very angry, i do not know LG call center has the right to tell everything to the man, i feel fooled at this stage. because i told them to change the worker, i need someone honest.

then i called [protected] again, i talked to the manager, but she is not going to do anything to solve this.

LG is a good brand in my thought before, that is why i chose it at the first place. and 1 year 1 month the main parts need to be changed is unacceptable.

I will never buy any product of LG again, that is what i learnt from my lesson.

LG-monitor — monitor not working

my LG 700e flatron was working fine but now whenever i start it the led blinks for about 10-15 minutes, , , , it first blinks at a faster rate and then it slowly decreases its speed and then after taking a long time it starts...

LG-M227WA Monitor TV — LG-M227WA , DTH not received

we had purchased a LG-M227WA Monitor TV on 22/8/2009 , we sent all the required documents to spectramind for the DTH which comes with the purchase after 3.5 months we have been following up , we tried to call the LG dealer , he is giving us dates after dates. but no delivery.

LG — monitor

I suffering from a critical fever because , I don"t get a good service from lg care centre in own area. so I requiest you that, you take action for solve my problem.

LG — problem in my screen

Their is an vertical line appearing on my screen.I have registered complaint three times but no action is taken. So you are requested to take action.

Dear Brijesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Model # - GC-L217BSXV. Serial # 303TRXJ17866

Dear Aatish,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG model no GL245 BEDGS has problems because of these problems company have no courage to face customers, but we will drag company in consumer court

Dear Mr. Koul,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

YOu might want to elaborate on that a bit. I see numbers here and there. But complaint it self is where/

Ihope neveragainamazon comes back again. She is alot of fun with the consumer reviews, even sexually orienated on adult bookstore reviews. which of course is never.

LG ELECTRONICS iNDIA pVT. lTD — W/A/C

DATE 16-4-09
jOB nO. b119C41500104
sERIAL NO. 704NLSH001046
PRODUCT WIAIC
MODEL 6WAC9HIDTI

S.NO. PARTCODE DESCRIPTION QTY. UNIT PRICE AMOUNT
1 GASE L CHAKAG 1 1300


SERVICE CHARGES 300
SERVICE TAX 10:37 30

TOTAL RS. 1630

LG Electronic Pvt.Ltd — Customer Service Pathetic

Bought High end Refrigerators. Upon delivery the Shelf was damaged. Was promised replacement. Last two month I have been after them. No response from Service Department or able contact them via phone -all phone either busy or no body picks up the phone. I would suggest people should avod buying appliances or Tv or any high end items which might need service. Because their Customer Service is very pathetic, irresponsible and unprofessional.

Dear Sir/Madam,

This is to inform you that I had purchased a 29" LG colour television from LG Shoppe, Apsara road,gandhi nagar 5 years back.

The decision i took was on the basis of good quality provided by LG earlier. I already have a 21" TV alongwith 2 refrigrators & 1 semi automatic washing machine.

But i believe, from time to time the quality of LG products has deteriorated drastically.

After the purchase of 29" TV, it started giving trouble from very beginning & was being repaired on regular basis under warranty, but the problem was never resolved permanently.

The problems persisted even after,product went out of warranty & we paid couple of times to the dealer for repairs.

Again in this month,TV broke down but his time to my surprise even after complaining in the customer care twice, no body has turned up to repair the TV.

Initially the complaint was lodged & complaint number was provided to me "RNA[protected]" (Complaint is in the name of Mr. Hari Krishan Saraf ). For next 3~4 day, we waited & an engineer turned up but didn't repair the TV saying the parts were not available.

Again i called up LG customer care & again they provided me new complaint no "[protected]" & assuring me that the problem will be attended 7 resolved in 48 hrs. 1 week has passed by since then & my TV set is lying at home in as its condition & LG people are least bothered.

Now i don't want any repairs & instead i want a new product or my full money back for so much harassment my family has faced from the very beginning.

Regards
Sachin Saraf
Mobile No: +[protected]
Email: [protected]@gmail.com

Dear Mr. Saraf,

We are extremely sorry about this delay. We have transferred your details to the concerned branch service manager and your service needs will be met asap

Warm Regards

LG India

LG ELECTRONICS iNDIA pVT. lTD — Product service

Sir,
I have lodged my complaint of non-performance of LG wall mounted split air-conditioner one month before. Even after many calls of followup and subsequent complaint registration, none of my calls are validated to service the LG air conditioner till date which is falls under warranty period.

Ref:our service request no:
RNA[protected] submitted on 02/06/2011
RNA[protected] submitted on 30/06/2011
RNA[protected] submitted on 10/07/2011

Nine months after purchase of the product so far no first service, no
second service has happened as prescribed in the owner's manual. Now
the Airconditioner is not-functioning for the last one month.

Request your help to solve my grievance due to such deceitful Company.

LG India — PATHETIC SERVICE

Dear Sir

After going thru agony and harrasments for getting my washing machine serviced under maintainance contract with LG ,felt like sharing my thought

with my fellows , PL DO NOT believe " SERVICE COMMITTMENTS" , its pathetic and is in the hands of Franchises establishment

( HI END SOLUTIONS - IN[protected]S, Sarasvati Garden, New Delhi ) and no one to take the responsibility.

There is no "life's Good" for service and maintainances

Virendra

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG 32LV3730 32'' LED TV MAIN BOARD WAS BURNT DUE TO 440
I NEED A MOTHER BOARD
DRSESHASAI
[protected]@gmail.com
[protected]

lg32v3730 32"led tv

Lg Microwave — Extremely poor Customer Service

I had lodged my complaint regarding non-working of my LG Microwave Oven purchased in 2005. The product, without fail develops complications every year since 2005, resulting in my spending atleast Rs.1000.00 and many sleep less nights before the Company evens deigns to respond.

This year too it is no different. Yesterday i.e on 09th June 2008, I lodged compalint at their helpline at about 12.00-12.30 PM and was given request id N8C60906188.

Today at about 3.45 PM a certain gentleman, Mobile no.91-[protected], called me up to ask for direction to my house, promptly provided with, he again called up after 10 Minutes, and refused to come on grounds of not being able to locate the adress and was extremely rude. It was very apparent that the gentleman had already decided against making the visit on the pretext of not having found the address.

My point is,
1) Why can not this company respond properly and promptly to the Calls, when they are on chargeable basis?

2) Why and how have they managed to recruit such perfectly rude people, who any day would give any sarkari babu a run for the money with their inefficeincy (in the past 20 Years no body has failed to locate my house) and lack of incentive to work ?

3) When would they be in a position to repair my Microwave.

Lg Microwave — bad customer care

my microwave's trasformer has been burnt since last 3 months. i have complained in the customer care almost twice every week since then but no-one has attended us. twice a mechanic came down but after checking and informing us about the problem of the trasformer no action has been taken. it has been creating a lot of problem.

Lg Microwave — Detailed service

Its been more than a week since the microwave is not working, i had complaint immediately keeping in mind the television AD... but the "technicians" could not solve the problem...

its not a rocket science is it???/


since then they are not answering any requests from my side...


i really wonder how does a company like this works...

I am also one of the sufferer of the L.G. MICRO WAVE OVEN . the oven was not getting heated i had called L.G.customer care the service men attended and he could not repair and he advice to change the magnetron
the micro wave releasing element, though he had tried with the magentron the problem still continued, and my oven was sent to service center after 45 days of struggle by technician they told the oven is ready. but i took delivery by paying 1025rs .they told the problem is with switch and pcb . when i reached home a find the same problem not getting heated. i called the customer care the technician arrived and told that the magnetron has to be changed and it will cost 700 rs more .
I think the L.G.Company needs good quality technicians if not better not to get this kind of products where the company peoples does not no how to repair there own product .they just want to make money in the name of changing parts one after the other.

LG/Microwave — defective system and very poor service

I purchased a LG Microwave , 28 Lt. on 6/11/2011.
but System is not working,
i complain to customer care, then one technician came , and after checking , he said that he was unable to correct it. and my senior will look after this.(during checkup he also destroy my utensil).

now i complain twice but no one come.

i really very much depressed with this product and service of LG company.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

A offer letter — interview offer letter

Today too is received a letter which pretended to be from Hindustan Motors Limited. A day before yesterday i receive the same letter which pretended to be from Tata India limited & another from Wipro. Is it some short of cyber crime if its is please stop it or it cause a huge loss of someone.
Regards,
Amardeep
[protected]

LG — insatisfactory services of LG

Sir,

I have purchased Ultra Slim TV from Chhabra Electronocs, Sec 40, Chd. last year i.e.19/4/08 with 1 year warranty.For the last few months the remote of TV was not functioning, so we made complaint in LG service centre on 6/3/09. As a result the site engineer Mr.Mahesh visited and he changed the remote .But again the remote was not working .Mr Mahesh made several visits and changed the entire board of T.V. .He also suggested to change the set. again, we made 2nd compliant in LG service centre for repair of TV on 18/3/09 (Compliant No.N9C[protected] and 3rd complaint on 27/3/09(N9C[protected].This time Mr.Abid Hasan made visit and he suggested to take TV in LG service centre within 2 or 3 days. But he didn't came thereafter inspite of several phone calls made to him. Now till today the TV is not functioning properly and no satisafactory services hasbeen provided to us by LG.
This is such a mental harrasement on the part of consumer.

I have purchased a dvd writer before 8 months. i have one years warranty. i changed dvd writer but again the dvd writer was not working. Every time they gave me worst dvd writer. i have been troubling due to yours service for last 6 months. and till nw no any result. what can i do? tell me? i have changed my dvd writer in bodakdev lg dvd shop.

NO WE SHOULD TAKE THIS AS A CHALLENGE Life is GREAT not just GOOD
my complaint numbers
s9c60304684, S9C71700925, S9C62208074, S9C91005381, S9C91401601.AND MANY MORE THAT ARE STORED IN MY MOBILE.


We Purchased a 32" Plasma - LG make from Metro Hyderabad May 2008 . We never used it since only my mother watched TV. When the TV Stopped working we complained to LG and they deputed some who came and told us the TV tuner circuit or board has gone due to bad Cable signal and collected Rs 200 for a device that prevents that, he promised to repair the set then one day he came with a board and replaced it only to realise that it did not match so another complaint then he came back and took the board and disappeared . After complaining again and after a month he returned and replaced the board but the set did not even start. Even the DVD we were able to watch is gone. Then LG sent another mechanic and he ran away after seeing the situation . Today after complaining another time he has come and told mother board is gone. Now they are saying warranty is over and the repairs are chargeable even the mother board which was ok. My name is Venkateshwaran Address is 2-23-173 Sathavahana Nagar Kukatpally HYDERABAD

CONSUMER COMPLAINTS : EXCELLENT COMPANY

LG Regrigrator — Very bitter experience about LG Product

I Completely dissatified with LG India and It's Service.

As my refrigrato not working since last 6 days, I have lodged complaint two times on customer care, posted emails, and also lodged online on your site.

Since last 5 days i called 2 times everyday, However no any responce from LG. and in your customer care people are transfering my calls here and there and also not taking complaint properly. Mr. Suri/Manager of Mumbai is no picking up his mobile at all. I called Mr. Roshan, Mr. Nitin Sharma, Mr. Akshat, and so many other people. All denied me to give directo contact number of Customer care head and giving me wrong contact number of service station. on your website, also there is no directo number only customer care number is given.

Note that this is serious concerne, If my query is not resolved withing next 6 hours, I will escalate the matter to higher authority in consumer ministry of Govt. of India, LG head quarter in Korea and Press in India.

LG - Refrigerator — Improper response to complaint in company

I have mailed to the company. I m pasting its copy below:

Sir
I purchased a new refrigerator on 12-4-09, Sunday, from the showroom Electronics Place,

Deep cinema road, ashok vihar, delhi-52. From the first day the refrigerator is not

working properly. I complained for it to the showroom they asked me to complaint on

companis help line, the showroom people are not ready to listen anything. When we go to

buy a product to a showroom your execuitive have lots of time to explain us about the

product and convience us, but after the product is soled when we want to complaint about

the fridge they rudely cut the phone. now the seen comes to company Then i complained to

the company, complaint numbers are
N9C41403385 14-4-09 11:41AM
N9C41707986 17-4-09 02:20PM
N9C41808417 18-4-09 04:40PM
N9C41901597 19-4-09 04:30PM
N9C41905816 19-4-09 05:50PM
Still my refrigerator is not working. I purchased your product due to your good will but

i think i was mistaken. I fell like cheated. I purchased it for my ease but the

malfunctioning of your product have creadted a big problem for me. My kids are not able

to have cold drinking water in such a high temperature of 41'C. All the etablales are

getting spoiled and if my kids looses heir heath who will be held responsible for it.
Replace my product with immideate effect or else i will drag you to consumer court.
CC to ConsumerComplaints.in

LG - Refrigerator — Delivery & Dealing - BE CAREFUL !!!!

Hello,

I bought LG refregerator from E-zone, Chinchawad. I paid complete amount and i got a promise to deliver goods in one day!!.

Today is the 5th day and i still do not have delivery. I am calling them contineously and i get wrong promises!!

Mr. Babu desai, Mr Prashant and mr. Atul are the people i came across so far but all gives false committment.

For me i will say, E-zone is a big froud !!! They take complete money and do not deliver anything. That also means, they sell something which they do not have at all !!

Now i am chasing them to give my money back but again same...no reply...

I request to highlight this case to all concerned so that, Other customer can take care.

I would like to take legal action, can you help me to guide further ??

thank you in advance.

LG Double door refrigerator — No response

I have purchased one refrigerator from M/s Sekar Emporium, Kodambakkam. I have booked one washing machine also along with the refrigerator. The specific brand washing machine was not received at their shop, in the promised time. Hence, requested them to deliver the refregerator. At the time of remitting the cash itself, i told them specifically that i am ready to wait for some, if the selected colour is not available. But the demo machine should not be delivered. They told that they are having the colour readily. Since i was waiting for specific washing machine, the refregerator was delivered after 4 days only.
I am also in sales. Already i have noted the serial no of the demo machine. Even without cleaning the machine in the back side, through a van, they have delivered the material. There is no installation/no checking. The cartman just obtained signature in the delivery challan, otherwise he will take back the material. Since i have paid the full money, there is no other ago. No one has turned up even after 2 to 3 days for installation. Then we ourself, installed the same. Machine was working. But no cooling.
Then i shouted with the proprietor of M/s sekar Emporium. On that day, one engineer came from LG for check up. We have not allowed the engineer to service the machine. Then with great struggling, we got replacement of new machine and the same was also installed by ourself.

But I am suprised, even after a period of 1 year, till date no one has contacted either from the shop or from LG regarding the machine supplied is working or not.

Supplier (Sekar Emporium, Kodambakkam) received the full money.Delivered the material Their job is over.

From the Company side, you will be having customer care follow up.No follow up from Customer care also.

Regards


R Kumar
Cell : [protected]


[protected]

LG- double door refrigerators — denial to note the complaint

i have purchased double door refrigerator in May 2008. within 6 months, there was complain of non cooling. on register of the comlaint, Timer of the product was replaced without cost and i was advised to use Stabiliser. Againe witnin 8-9 month the same complanint was appeared. On being Phonee at M/s Victdory Electronic, Rajkot, the girls on phone had no patient to listent my complain and agreed with me in very hostle manner. Any how i got register my complaint. I had to pay
Rs.500/ being cost of part and service charges for the same problem arises in just 18 month of purchase. Rs.300/ is service charges. on the top of the refrigerator it is claimed that "no need to use
Stabiliser' but in fact the LG Refrigerator is not safe against minor vote flucuation. if one want to purchse the same he shold be ready to bare hostile attitude of the staff as well as recurring expencess of Rs. 500/ at every 6-7 months.

Sir,
I have purchased LG Double door Refrigerator on 20/02/2010 from MS. Home Solutions Retail India ( E-Zone), Invoice No. is[protected]. Chinchwad, Pune. From 1st day of installation the it cooling effect was very high. I have to complationt constomer care and their engineer visited change some settings. After 2-3 weeks the problem was repeated. One time some Sr. engnineer replaced some part also.

I made complained every time some time they attended an some time I got message that your complained has been closed.

I have one year gaurantee against it which expired on 20th Feb 2011. But my last complained which I registered on 7th Feb. 2011 is still pending with them ref nos. are.

RNA[protected]
RNA11022A007552
CA[protected]

On last engineers visit he said we will arrange to replace the same.

Pl. advice what I have to do ?


Thanks and reagrds
RK Sharma
M-[protected]
enclosed pdf file of Invoice

Sir,

I am geting this type of commitment on every complaint. Enen though for this comlaint also I got one call from LG Engineer before 3 days back but still he has not visited.

My worry is that this is my last complaint which I have loaged with in my warrany period.

God now what will be happned.

Regards
RK Sharma
[protected]

LG Refrigerator — No response from cust service dept

I have lodged a complaint on lg customer care no [protected] on 26/06/11 complaint no RNA[protected] regarding fridge repair, I was not contacted by any lg service person despite repeated reminders from my side and after 6 days when I called again i was told that my complaint was cancelled as i was not reachable over phone which is entirely baseless as i didn't had any miss call on my cell. moreover a fresh comlaint was launched on 2nd july 2011 complaint no RNA[protected], still no one contacted me till date. This is a very bitter experience for me as i have almost all my house appliances and electronic equipments of LG and my recent experience potrays a very porrly trained, unresponsible and incompetent service system module that the company is following, moreover at the centralised call centre the executives are not able to connect me to their superiors and that leads me to no option but to rely on their false promises . this experience has put me in a dillema for going for any further purchase of lg appliances in fure or to recommend anyone for the same. Hoping for a quik resolve to this.
Regards
Amit Roy

Well... lastly I was contacted properly by the LG service department and my refrigerator was taken away for repair, Today itself (9/7/11) i got it back repaired to my satisfaction and moreover I was later contacted about my satisfaction over phone. Now this is a good example of MNC level service and I really appreciate that. I would like to thank this site to give me a platform to express grieviances. Thanks...

LG Refrigerator — door complaint

my refrigeter door is broken i will never complaint like this...this is very irritating from my point of view

LG — Faulty Refrigerator

Dear Sir,
I brought LG refrigerator (having item code :GL211NM5 & chassis number:911LPJK023428) from Vijay sales, tiptop plaza , Thane on[protected].
Every year from the date of purchase, the compressor of the refrigerator goes out of work.
I had replaced compressor of refrigerator in Dec 2010, Dec 2011& now on 11 Jan 2012, I am going to replace Gas & also change compressor.
My point is that how long i am going to do same thing?
I called LG customer care & get technical support every time but i have to pay more every time.
Please look in to this matter.


Thank you.

Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG — FAULTY REFRIGERATOR

Dear sir,
I brought my refrigerator around two years back.185 lit.the day it came the refrigetation did not happen and there was no ice formation and chilling in that. The lg person was called and he filled the gas and it started to work.After three months again the same problem was happening but the lg person cam and told us that we are not doing defrosting so it is happening and he went.The defrosting was being done as told by him but still it did not work.again the gas was checked and there was some blockage in the gas pipe which was rectified.Again after 1 year the gas got over and was filled again.Now gain this is the thired time the gas has been changed yesterday.The person who cam ein beginning made fool o[censored]s saying that this is a very minor problem and this will be rectified but now its a reocurring problem.we have been asking for replacement but nothing has happened.The people involved are Supervisor Ram Upadahay..Mr.Irfan..Mr. Imitiaz from lg..we really need replacement as this gas filling cannot continue for whole life.Please consider our request and do the needful.

Robin batra
Akbar appartment
Kalina
santacruz east
Mumbai
[protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Piyush,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly.

For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG Electronics — battery discharge

Dear Tea. Iam using LG G3 Stylus Dual D690 battery getting down in one hour Kindly help me to repaire it

REFRIGERATOR LACKING COOLING EFFECT

APPLIANCE: REFRIGERATOR BRAND LG MODEL/ YEAR: GL-248LAG4/2004 TYPE: FROST FREE GROSS VOLUME: 230L STORAGE VOLUME: 203L COMPLAINT DETAILS: REFRIGERATOR IS LACKING COOLING EFFECT. NEED IMMEDIATE DERVICE OR ELSE FOOD IS GETTING WASTED

Microwave Oven Repair

microwave oven (smoke from back side).several times I complaint by phone to customer care[protected] but they did not send mechanic nor action my complaint.

LG — on problem

Dear sir,
When mobile on than mobile is on then off. pls help me .
and send any ans.
thanks.

Dear Sir,

My Lg Mobile Not working therefor you are requested to please advice your Lg Mobile reparing center in delhi

Regards
Sohan Singh

PRODUCT MODE — add the account in SBI

sir
Mera douwn line kha Jyoti Laxmi Nagedrappa hai SBI Account No [protected] hai mera Pan No.AELPL5612 Bank code 7864 Fine Id No.10034851 hai apdate care
Thank you


Satish Kumar

LG Electronocs — Not cooling

I'd complained on 18.06.09 the no was N9C61811903 . On 24.06.09 LG Technician visited and inspected that the out door unit's Fan motor has out of order. He could not replaced the motor because he did not bring . He told that within a couple of days the motor will available at his store and he will visit again and rectified. But till days no service technicial's call has come and my a/c is not repaired. It is too hot in summer I am suffering since 18 days.
Would you check whether the motor is availabe at Jorhat service centre or not ! I have not believed that one motor will take so much time to Jorhat, secondly in summer time these types of spare should available so that customer could satisfied.
Frequently I'm touch with call centre [protected] and they are also following up the issue but nearby servise centre is telling that motor is not available.
Kindly resolve the issue as early as possible. My concept is reversed on LG on this types of customer care

I was long 12 yrs in Navi Mumbai and I was satisfied with LG customer care . So I have purchaged 4/5 products from LG brand. As I've reached in Assam it is like PSU. My concept changed on LG in Assam.

PRODUCT MODE — NOT COMING COMMISSION AMOUNT IN MY ACCOUNT

I HAVE JION IN FINEINDIA IN THE MONTH OF JULY BUT YET COMING MY COMISSION AMOUNT.WHY? & WHAT IS A PROBLEM.MY ID NO 10178451.PL PUT MY COMISSION AMOUNT IN MY ACCOUNT SIR.

PRODUCT MODE — not coming comission

sir, i got comission of this month but i had joined 4 member they should not getting the comission, so please what a problem . sir, my id is 10156537 &
i joined 4members but they can't getting comission,thier id is,[protected],id[protected],10198105,10198154.pl find out the solution sir.

LG India — AIrcondition not working

Dear Sir,

My name is Mahesh Chand Verma ( Dy Manager Maintenance & Engg, ).My working with R.M. Entertainment (The center stage mall ) L-1, sec -18 Noida . I have two nos LG ductable split units Capacity 8.5 Tr ( Model No. - LB _ H0850QC ) & 5.5 Tr ( Model no - E0550QC ), Those are coverd under comprehensive AMC from last four year. Last AMC renewed on date 30th march 09 AMC period is 1st march 09 to 28 Feb 10 & AMC nos. is 1865 . 8.5 TR Unit is under breakdown form March 09.I trying to follow with LG. Authrised person Mr. Ankus Verma Mob. - [protected] &Mr. - Rakesh Mob - [protected] & Mr. santosh [protected] but I have no response.

So, I would like to request you to do the needfull ASAP

Thanks & Regards

Mahesh Verma
Dy Manager (Maint & Engg.).
R.M. Entertainment
L-1, Sec -18
Noida
Mob -[protected]
Phone[protected]

dear sir

I have 2 split AC in my house.Once we install the house first time only it is good.
After that we remove the unit to another house the temp plate is not good some sought
of bend etcc. we have spend lot of money to purchase the unit.but the quality of
product is not good.Please provide the good quality.

kindly take the action ASAP

Thaning you

Y/F
C.Murali

Sir i have purchases lg A/C is not cooling my shop, I have all ready camplain in lg toll free number but not taking responce properly .sir camplain time is going on 9/10 month but my problem is as it is
what i can do plz help me

LG India — AC NOT WORKING

COMPLAINT NO : C [protected]. DATED 14.08.2010

SPLIT AC : 1.5 TON
MODEL : 5UW
SERIAL : .#6834,#7739
PURCHASE DATE : 15.05.2009

AC IS NOT WORKING SINCE LAST 10 DAYS AND WE HAD FILED A COMPLAINT WITH LG INDIA. THEIR REPRESENTATIVE VISITED US ON 16.08.2010 AND TOLD THAT THE COMPRESSOR OF THE AC IS FAULTY AND NEEDS TO BE CHANGED AND IT WILL TAKE 1-2 DAYS. WHEN NO ONE CAME BACK, WE AGAIN CALLED UP THIER CUSTOMER CARE AND INFORMED THEM ABOUT THE SITUATION. THEN ANOTHER REPRESENTATIVE VISITED OUR HOUSE ON 18.08.2010 AND AGAIN TOLD THE SAME THING. HE ALSO ASKED US TO PAY RS. 441 AS VISITING CHARGES, AND ALSO THREATENED THAT IF HE IS NOT PAID THIS Rs. 441.00, THE COMPRESSOR WILL NOT BE CHANGED. WE DENIED TO PAY ANYTHING TILL THE AC WAS FUNCTIONING. WE SIMPLY TOLD HIM THAT SINCE THE COMPRESSOR IS UNDER WARRANTY, IT HAS TO BE CHANGED FREE OF COST AND WHY SHOULD WE PAY ANY VISITING CHARGE FOR IT. THESE PEOPLE ARE COMPLETE CHEATERS AND DONT KNOW HOW TO BEHAVE WITH CUSTOMERS. AFTER THAT WE SENT A MAIL TO [protected]@lgindia.com, NARRATING THEM ALL THE ABOVE MATTER, BUT NO ACTION HAS BEEN TAKEN TILL DATE.

lg electronics india — Sub-standard Services of Company

I had purchase LG LCD. but it is incurring some technical problem i.e. it is not working. I had complained Company Several times via telephone and via internet. The complaint No is "C[protected]" dated 25/08/2010.

But, it is still un-attended. The company is throughing the "Cheap Responses"

At every instance, they give promises and new deadlines, but nothing happens after that.

I am helpless and felt cheated by LG Electronics India. Give them an appropriate Lessons so that they may not dare to give such kind of hassarement

Please do the needful at the earliest. You may contact me at my Mobile no [protected] ( Ankit Jain).
Email: [protected]@hotmail.com, [protected]@yahoo.com

Thanking You and Obliged

I am also facing the similar proble in LCD TV amd my LCD TV is un attended sinf 08.11.2010 eveb the TV in warrantee. my com lain no is C10B0845561

LG India — AIR CONDITIONER NOT WORKING

I WAS PURCHASE A/C AS-W246C2U1 1.5 TONN ON 1-3-2011, THE A.C WAS NOT WORKING ON[protected] AND I WAS GIVEN COMPLAINT ON[protected]. THE COMPAINT # RNA[protected] AFTER 24 HRS NOBODY WAS ATTENDED FOR SERVICE, VERY POOR SERVICE BY LG SO PLS BECAREFUL ABT LG PRODUCTS AND ITS SERVICE. REGARDS - SRINIVAS Y [protected]

Dated 5th July, 2011
L.G ELECTRONICS PVT. LTD
PLOT NO.-51, SURAJPUR KASANA ROAD
GREATER NOIDA-201306
UTTAR PRADESH
[protected]


SUB: - WHY YOUR SERVICE ASSOCIATE IS ASKING FOR BRIBE WHEN PRODUCT IS UNDER WARRANTEE?


I HAVE PURCHASED A SPLIT A.C OF LG PRODUCT S.NO- LG-LSA-5 CG 5VFI ON 12TH JULY 2010, & INSTALLED ON- 14TH FEB 2011, THERE IS A MANUFACTURING DEFCTS IN PRODUCT, I HAVE LODGED A COMPLAINT ON 10TH OF JUNE-2011 & AGAIN ON 26TH OF JUNE 2011, WITH COMPLAINT NO[protected];


YOUR SERVICE ASSOCIATE “UNIQUE INTERNATIONAL” IS ASKING FOR A BRIBE TO REPLACE MY DEFCTIVE A.C WHICH IS ALREADY IN WARRANTEE PERIOD. THEY HAVE ASKED ME A BRIBE OF RS.5, 000/-WITHOUT ANY RECIPTS OR BILL, ELSE THEY WILL LET THE DATE OF WARRANTEE OF MY SPLITE A.C.


THEY HAVE TOLD ME THAT IF YOU PAY THE DISCUSSED BRIBE WE WILL REPLACE IT WITHIN WARRANTEE PERIOD, OR ELSE YOU WILL HAVE TO PAY THE TOTAL COST OF A.C. APPLIANCES, ONCE THE WARRANTEE PERIOD IS OVER. “THEY HAVE ALSO SAID THAT LG SERVICE OFFICIAL WHICH ARE ON THE VERY MUCH ON ROLL OF COMPANY AND ARE ASSISTING MY ORGANISATION ARE ALSO ENVOLVED IN IT. IT WILL BE OF NO USE EVEN WHENSOEVER &, TO WHOM SOEVER YOU FORWARD OUR COMPLAIN SO, IT IS BETTER FOR YOU TO DO OUR FAVOOR, & YOU GET YOUR PROBLEM SOLVED.

IN ADDITION TO THAT I HAVE MADE SEVERAL COMPLAIN ON JUNE-10TH 2011, 26TH JUNE 011, 2ND JULY 011, 3RD JULY 011, 4TH JULY 011 & 5TH JULY 011 BUT IN SPITE OF SOMANY REMINDER NO BODY IS LISTENING TO US. WE EVEN TRY TO SPEAK TO MS. SOBHA PANDEY ON HER MO BIL NO-[protected], BUT SHE DID NOT PICK MY PHONE THEN I SEND TWO SMS ON HER MOBIL BUT SHE DID NOT CALL BACK WE ALSO SPOKE TO YOUR ENGINEER-J.D VERMA[protected], JITENDER KUMAR M.NO-[protected], JAGJIT-[protected], KHAN-[protected], RAHUL-[protected] OF RAMPHAL CHOWK OF DWARKA; EVEN HE HAS SAID, THERE IS A MANUFACTURING DEFCTS & I SHOULD SPEAK TO CUSTOMER CARE REGARDING REPLACEMENT OF THE DISCUSSED DEFCTIVE SPLITE A/C APPLIANCES AS PER THE GUARANTEE, IF THERE IS ANY COMPLAINT, MANUFACTURING DEFCTS, COMPANY IS HAS TO REPLACE THE DEFECTIVE PRODUCT WITH NEW ONE, BUT NOW THEY ARE AVOIDING MY COMPLAINT WITH EVERY DAY WITH NEW SERIES OF EXCUSES.
THEY ARE INTENTIONALLY PASSING THE TIME TO LET THE WARRANTEE PERIOD OVER, SO THAT THEY CAN SELL ANOTHER A/C APPLIANCE TO ME.

I WAN TO ANSWER TO LG COMPANY THAT WHY ARE YOU PROMTING SUCH GRAFT IN YOUR ORGANISATION, IS COMPLIANCE POLICY NOT UPLICABLE TO THEM?? ? ?

PLEASE REPLACE THE DISCUSSED DEFECTIVE SPLITE A/C ON PERIORITY BASIS & TAKE THE CORRECTIVE STEP TO STOP THE CORRUPT OFFICIAL, OTHER WISE, I WILL BE, COMPELLED TO FILE COMPLAIN AGAINST YOUR OFFENCE O[censored]NETHICAL ATTITUDE.

REGARDS
SANJEEV TIWARI
F-1054/2, FIRST FLOOR
GURUNANAK MARG
RAJNAGAR-2
PALAM, NEW DELHI-75
[protected]
[protected]@indiatimes.com

LG — regarding Authorized service centers and mobile

Authorized service center in Sector-35 don't help.have given mobile phone for repairing for 4-5 times but all in vain
mobile phone LG gw 550 causing a lot of harassment since it's purchase on 8 September 2011

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Sir/mam

Recently we have purchased & installed
1.Multisplit AC
2.Ductable AC
3. Split AC
All together 70tons in our Multispeciality Hospital Krishnagiri.

After the Installation we have several problems in our Hospital
inspite of repeated complaints we are not getting our complaints
solved.We are taking care of patients life this is most important
role.In all our operation theatre(OT) only the hot air is blowing
because of this the major surgeries are getting cancelled. kindly
treat this as a high priority and do the needful at the earliest.
Regards
Dr.Soundarraj M.D.
Mob:[protected]

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

am purchasing a lg inverter air conditioner on 6th April 2013, after installation the product work properly around 10 days .after completing 10 days the problem has been appear, & now also continuing the problem. am forwarding this details to service center-SATISH, aerial service manager-KISHOREKUMAR GOUD (ASM) & branch service manages-LOKANAND (BSM) those are tell to me don't operate the air conditioner on particular mode. am asking to those peoples "why am not operating on particular mode, in the company manual also they don't say these conditions " .
finally am going to say is this product not satisfies rules of they are copyrights taken .they cheats the all the higher authority's, copyright commission & government all this, and also customer .

to check the details regarding am asking : check my profile
my details :
pavankumar reddy
h.no:87-1346a
gowthami nagar
besides good shephrd school
kurnool
kurnool-518002.
ph:[protected], [protected]

am facing the problem nearly two months completed

complaint no : RNA[protected], RNA[protected]

i saw your technician open out door in the PCB red LED blinking

am purchasing a lg inverter air conditioner on 6th April 2013, after installation the product work properly around 10 days .after completing 10 days the problem has been appear, & now also continuing the problem. am forwarding this details to service center-SATISH, aerial service manager-KISHOREKUMAR GOUD (ASM) & branch service manages-LOKANAND (BSM) those are tell to me don't operate the air conditioner on particular mode. am asking to those peoples "why am not operating on particular mode, in the company manual also they don't say these conditions " .
finally am going to say is this product not satisfies rules of they are copyrights taken .they cheats the all the higher authority's, copyright commission & government all this, and also customer .
to check the details regarding am asking : check my profile
my details :
pavankumar reddy
h.no:87-1346a
gowthami nagar
besides good shepherd school
kurnool
kurnool-518002.
ph:[protected], [protected]

am facing the problem nearly two months

complaint no : RNA[protected], RNA[protected]

Dear Mr. Reddy,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

42 inches smart tv display problem

This is my number RNA[protected]. since one week has past but also there s no proper reply.

Greater Noida Institute of Technology,Greater Noida — RISE OF FEES AFTER PASSING OUT

SIRMAM
I am student of Greater Noida Institute of Technology,Greater Noida and have completed B.Tech this year. This is to bring into notice that above mentioned college is not issuing passing certificates to the students stating a rise of fees.Since fees has risen in the year 2008-09 the students have paid the increased fees. But now the college is demanding increased fees for previous three years as well and not issuing certificates.
But since fees has increased later it is not right on the part of college to harrass students on account of the increased fees.sir please look into the matter as we require certificates for joining any company.

Thanking you

Punit

Me too also sir

Dear sir,
I am a student of Galgotias college of engineering and technology. My college don't even have a Brochure or Prospectus.
Lack of prospectus and brochure is making difficulties in getting education loan and raising questions on college students
So why are we paying so much money in that institution? What for? For sitting on creaked benches? Dull rooms?Don't even have a book bank?We don't even get half of the facilities right for what we are paying.
So please look into that matter and hope so you will take strict actions as soon as possible.

LG — not getting mms message

dear,
sir/madam
I am not getting the mms and i had given the passcode to me by the airtel subcriberthan to i cant recieve the mms please look after it .
Thanking u

kiran

Dear Mr. Gupta,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

L.G — service

hi this is suresh i have buy one LCD THAT'S ON "32" DEMO staff say's good company good service but the company is an werst company in the world very poor service they don't know how to respect to the our coustmer how to behave to people FRIEND'S MY SMALL REQUEST PLZ DON'T SELECT L.G PRODUCTS SELECT OTHER BRAND'S LIKE SONY,SAMSUNG,

LG Electronics — Service related

i made a complaint on[protected] for Split AC not working properly. the complaint no is C[protected]. on 30-05.2010, service engineer attanded the call & found gas leakage which would be charge by another person. another 6-7 dayas past. after repeated follow up gas was finnally charged on[protected] but service was not done for the unit. again the person who charged the gas told another person would come to service. but till[protected] no engineer has come.

Dear Mr. Subhash,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Sir/Madam,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

I purchased lg led 32 inches tv in march 2014 and in October 2015 it's not working..after only 6 months of end of warranty period.I think it's a business strategy of LG.
Next thing...I contacted LG customer care for help.They registered my request and (so called) engineer came to my home, checked product and found problem in MAIN BOARD of tv.He told me that LG will contact me to confirm the order and the price of main board.He charged 200/- rupees for visit and went.since that day it's 11th day nobody contacted me about my problem and the customer care says that I have to coordinate with the local service centre.And local service centre is not responding..even they do not take my calls.I have been charged 200/- rupees and no work done.LG cheats with customers..my request no.[protected].
I think LG IS THE WORST customers.And I know that even after reading this comment they will not contact me. I have given the request number it is linked with my mobile number.

I purchased lg led 32 inches tv in feb 2015 and in July 2016 it's not working..after only 6 months of end of warranty period.the LG engineer only 'looked' at the TV from out side and mentioned that the MAIN BOARD to be replaced.Now I am charged rs.6000(PCB)+575(Service) to replace this. looking at the above issues, I agree that its LG strategy to apply such faulty parts so that they can earn regularly from customer by replacing parts.
Worst experience at LG!!
complaint#[protected]

I have purchage a 32"LED TV of LG Modle no 32LB530 on 18th Jan 2015 and on 31 July 2016 evening suddenly tv display is get black but tv sound have any disturbance. I was there and no any fluctuation notice in current.
In next I have complaint to customer care and on my request service engineer came and visualize the problem. He told tv backlight pannel is not working it has to be replaced. And its cost Rs 12000 is chargeable. Tv initial cost is Rs 24000.
Which I have lost in within 18 months only.

I think LG is cheating to customer so its future is not good.
And suggest to other don't purchage LG TV .
Regards
Tulsi

I have purchased lg led lcd tv in april 2014, with extandable warranty is upto 24 months.
Now the problem is a horizontal bars appear on the screen, Voice is not clear & there is problem in connecting the cable socket.

There is no fault of power supply in my home and also no physical damage, Technician confirmed that Problem is only due to the motherboard.

To replace the new motherboard the service center confirmed the cost is Rs:4, 200/- where as the same mother board is available in online for Rs:2500/-

I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

This company is worst than hell . I lost Rs. 75000/- by purchasing their 42 inch tv within 5 years. For the last four months I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am D.R.Sharma, from Rajeev Nagar Begumpur Delhi.
TV model LG 42 W 5700 -TA

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

I have purchased LG 32 inches smart LED TV 32LF595B for 35, 000 on May 2016. Now in June 2017 right next month after completion of warranty period it is not working. Display is showing LG logo and nothing else. On contacting customer care they visited our place and told that there was problem in the motherboard for which they charged Rs. 790. They told that motherboard will cost Rs. 4500 and will take 2-3 working days to get the part replaced. After 3 days we received a call from LG that the motherboard costs Rs. 7500.

There is absolutely no problem in our Home electric supply system and all other appliances are running fine from years. There is no physical damage done to LED. The kind of service provided by you is really appalling and is sure to see your company turn to ruins. Cheating on customers and looting them will surely mar your repute and Customers like me will play active role in denegrating your image by word of mouth, posting on social media and so on.

This company is worst than hell . I lost Rs. 105000/- by purchasing their 47 inch led tv within 5 years. For the last One months I am without tv. The killed 20days saying that mother board for this product has been discontinued from LG. But all hell. At the end my 1lakh is scrap.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am Amol Mahadik, from 313 Ganesh Peth, Pune - Maharashtra. contact no-[protected]
TV model LG 47LV3730 -TD

I purchased led TV model product code26LV2130_TD.ATRYLJL in2011.On one rainy day TV could not start due to some internal problem.After lodging complaint RNP[protected], the service operator informed me that mother board will have to be replaced and the cost would be Rs.8250 which covers 18%gst and 18% service charges.This is nothing but a loot by company.Though I have purchased various product of co.in the past have decided not to recommend lg product to anyone looking to costly after sales services.

When most o[censored]s go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most o[censored]s still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and no concerns post sales with the after sales service.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE CONSUMER DURABLE COMPANY operating out of India. This have to be LG Electronics. Let me share my experience with them. I purchased a UHDTV 42UB820T sometime in Nov 2015.

I never realized before the box was opened, that the warranty was just for 12 months. Imagine a TV with such high value and the company theoretically stands for you for just 12 months. Moreover the warranty conditions are ONE SIDED, you never get this information with the terms validated before you buy the product.

While there are low end consumer durable items like mixer grinders that give you 2-3 years of warranty. My 16K Faber chimney gave me 12 YEARS warranty and even changed the motor on the 9th YEAR. So WTF with this dog eating company?

Within 9 months after the so called "warranty period" my TV went blacked out. I raised a complaint RNP[protected]. The technician charged Rs.400 for the visit and assessed the mother board replacement. Again, we have to trust them. We do not know and validate if really it is the mother board or father board. He estimated a charge of like Rs.13, 100 (this works out to 20% of the original cost). Obviously like many of you, I was frustrated to the core.

I escalated this issue to their service center and after speaking to 3 people, they finally directed me to one Mr. P.Das who introduced himself to me as "Area Service Manager". My foot how it matters to me you can be anything in your stupid company, I'm your paying customer. He listened to me and my frustration and he was so magnanimous to offer me 25% discount of the spare cost (works out to Rs.10, 000). I straight way rejected his offer.
From that very moment I decided to teach this company a lesson of their life. They thought that will thrive on their malpractices in India taking advantage of our resilience. We pursue for some time and then accept the bitter pill. Many o[censored]s do not have the time and motivation to FIGHT these crooks.
I posted to their Facebook page: https://www.facebook.com/lgindiapage/posts/[protected]
You can see how people are frustrated with LG India. Note: They deleted some of my recent posts that might have affected their business.
I sent mails to their LG Communication SPOC, Ms. Neeta Lintz, sent mail to their Flat panel TV national head Mr. Anuj Ayodhyawasi. Subsequently yesterday (17/10/2017), I received a call from Mr. Shakeel Ahmed who introduced himself as LG service escalation manager from LG Noida office, he asked my perspective and I repeated myself once more about the one sided and irrational warranty period of 12 months for such a high value item, I explained why we go for a brand paying such a high price expecting that to work for at least 7-8 years, I also asked him if this is like buying a lottery that the TV may or may not work post the warranty period. He seem to be on my side while understanding my arguments and he promised to come back to me as the soonest.
While I still await to hear back from Mr. Shakeel, and expect LGE to make good my TV with their responsibility. I can’t understand one thing, if they are customer friendly, why the hell they do not hold their spare vendors responsible instead of fleecing the customers, or is it their deliberate ploy and a crooked business model to fleece and blackmail the customers? I can’t believe a company can survive with defects to this extent. This is the reason why people still trust Japanese brands like SONY, PANASONIC. I’m convinced now that LG India have setup a business model to deliberately destroy a spare after 12 months and then fleece the customers for another 20%-50% of the cost. #Shame on LG India.
Anyway, so what am I doing in parallel and going to do now?
1) I discussed with a private legal practitioner and I’m convinced that their warranty clause in not tenable due to its one sided nature and there is no agreement of acceptance from my side. It doesn’t implied that you’re bound to the warranty clause when you buy since the clause isn’t disclosed to you before the purchase, else my purchase decision could have been different.
2) Since my purchase was in Kolkata jurisdiction, I also submitted a complaint through their portal here https://wbconsumers.gov.in
3) I also raised a complaint here: http://consumerhelpline.gov.in
4) I have also written to the Deputy Secretary, Mrs. Sumita Dasgupta of National Consumer Affairs department http://consumeraffairs.nic.in appealing to regulate this huge consumer durable market and protect the consumers’ interest by putting a body like OMBUDSMAN to deal with cases like ours where the companies should declare MINIMUM USEFUL LIFE of the product and ensure they own that.
5) Finally if in a reasonable time frame nothing works out for me, I have decided to sue this company. I really have nothing more to lose.
6) If any of you wish to join my fight you’re welcome…I shall create a WAPP group, my number @[protected]

I brought a new LG tv model number 55LW5700 on 19-5-11 from Vasanth & co chennai.my tv is not working for the past two months. I reported to customer care . They are saying main board has gone and it is not available. Kindly solve my problem
Thanks
Dr Swamenathan
[protected]

Rhjff

This company is worst than hell . I lost Rs. 75000/- by purchasing their 32 inch tv within 5 years. For the last one year I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.LG

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am lucky magmood, from Siwan Bihar (841226)
TV model LG 32 le7500
Contact number =[protected]

Dinesh T From chennai,
I bought a LG Smart TV 32LF6300, 2.5 years back with standard warranty period of 1 year and extended warranty(purchased additionaly) of 1 year from Croma Chennai. Currently my TV is not working. Service man checked the TV and said that Mother board is the problem. How come the TV gets failuresmalfunctioning after warranty expires.
Do the LG company produces very bad quality product and sells to the customers(Thinks us as fools).
Service man is telling the part rates as double times than the rates mentioned in the online purchasers.
They said Rs9000(parts+service+gst), but the same is available online sellers for around 5500Rs(parts only with GST).
Bad quality products and more costs for the parts compared to other online sellers.

I bought LG 49UH770 T ( 49 inck 4 K TV ) with extended warranty of 24 months, which is still into effect.
I had some wi-fi connectivity issue. I had asked LG to send their Technician. They sent one of their authorised service dealer who has charged me Rs 16, 250 .00 for the mother board citing the issue with the Mother board.
Also, charged me extra Rs 1000 ( for visit charges ), Rs 400 ( labur ), Rs .500 ( Transport ).
I am surprised with LG warranty does not cover Mother boards, as the warranty is on all defective and malfunctioning parts.
Very dissapointed with LG fake Warranty. and suggest be very careful while buying LG products.

Looking at this thread looks like I am a new victim. My LG 42 in LED just blanked out on me and customer care has set up a technician visit. Looks like my case is going to end up as mother board replacement like most of the others and LG India wants to have fun. My name is Pradeep and my LG registered mobile number is [protected]

LG — TV Not repaired

Picture of LG plasma TV not visible. Complaint lodged on 18th dec2009. Service engineer visited on 19th and said would be repaired within 2/3 days. No word from LG after that. It is now 18 days. Calls to the call centre are of no use.

L.G.INDIA — TV NOT REPAIRED

I had purchased a TV in Dubai and had also paid customs duties for the same. and had entered into a contract with LG India for the same vide service contract number KE 19709 valid from 14/7/2010 to 13/7/2013.

I registered a complaint OYN10C9030085 on the 3rd of September 2010 and the LG engineers had attended to the same and said that they were awaiting the spare parts. After two days they said that the spare parts for this model were not available and they would give a replacement.

.After a week they told me that they wanted the original invoice which I provided along with duty receipts from the customs officials and then they said that I had to send them the warranty card. I informed them that the warranty was over and as it was under a service contract all I wanted was my T.V fixed. I also explained in the U.A.E we produce the bills for the warranty and in any case I have given them a copy of the warranty card.

.One of the LG engineers Mr.Thiagarajan called me and told me that they would refund the service contract amount collected and I said this was not correct as they have accepted the contract and even serviced the T.V last year under contract.

My TV is yet to be repaired inspite of complaints and request your help.

Dear Vikas,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

my problem is not shoutout lg concerned department no response

Dear Vikas,

We are extremely sorry about this delay. We have transferred your details to the concerned branch service manager and your service needs will be addressed shortly.

For any further clarifications, please do write to us at: [protected]@lge.com



Regards,
LG Customer Support Team

LG Micro oven — Not Woring

I purchased Micro Oven "Micro Grill" Intello Wave from LG Authorised Dealer " Deepali Electronics" Sarla Bagh Extn. Dayal Bagh, Agra - 282 005

Please make sure to be repeared.

Thanks
Arun Mathur
[protected]

Deepali — Grill

Hello Sir,

I have purchased flat in Pune, new sanghavi. And imediatly on 20th day, my ornament gets stollen. So did FIR in police station and sefty door to my mai door and grill to balcony. But completion letter to building is yet to happen. So is it going to create problem in completion letter to building. actually its just grill not cement constuction. So please advice...