[Resolved]  LG - Microwave — Manufacturing Defect

Microwave — Manufacturing defect & Service complaint

Dear Sir

This is in regard to the Electrolux 20EC80SS 20Ltr Micro oven which i had purchased from M/s. Great Eastern Trading Appliances Pvt Ltd. Kolkata on 20/02/2008 vide Memo No.DH/CB/03797/07-08. Ever since the machine has never worked properly. It was attended by your Kolkata service centre several times. Finally it stopped working from 22nd July 2008, and after several complain the same was collected from by M/s United Refrigerator Co (Service provider) on the 7th August vide collection memo no 334 from us for necessary repair of PCB.

Since then several follow up were made to M/s.United Refrigerator but all proved to be in vain. The matter was also bought into the notice of Mr. Mullick ([protected]) and Mr. Niranjan Kumar ([protected]) with no results. As a result we had to purchase a new LG Microwave as we were facing acute problem by not having one.

Under the circumstances it is requested to your good self to please instruct your Kolkata office to be kind enough to return the amount of Rs.6290/=(six thousand two hundred ninety only) being the amount of Electrolux Microwave as we do not want to have a product of a company whose service standard is so pathetic. Please also note that if I do not get the refund within 7 days from writing this mail to you I will have no other option but to initiate legal action in accordance to Law.

Kindly treat this very urgent and please do the need full.





G.N.SINGH
Flat No.11A, 3rd Floor
7, J.L.Nehru Road
Kolkata - 700 013.
[protected]/[protected]

LG - Microwave — Microwave does not works - censor is not working

I had lodged my complaint with LG service centre on January 3, 2009 as the Microwave which I was using had no censor or a faulty censor. After following up with Sevice Centre and with Call Centre still there is no reply till date. My Model no. is MC808war and my complaint no. which is not yet responded is W9C10300205.

I would request you to get in this matter and help me on this.

Lg Microwave — defected piece

hiii

My friends gave me this gift as marriage gift LG micowave oven
but it is defected, i called a boy fot chking this he said it is defected so com[pany will replace this
can u plaese help on this >?

LG - Microwave — Defective good delivered

I had purchased a LG microwave from the “seconds” section with which I have faced some problems. I had visited the LG godown whereby the concerned person showed me the models available along with the defects each had and accordingly, I had consented to purchase model # 8089 TLR priced Rs 8292/-, after a 40% discount.
I would like to mention here that the defects in the microwave as shown and mentioned by the concerned person at the time of selection of model at the godown were as follows :

- PCB board was defective and had subsequently been replaced
- A small scratch on the door

However, on receiving the item the following defects were found on the microwave :

- Two small scratches on the door
- Broken body on the right side back corner
- A badly dented back portion (netted) – looks as though it has been smashed
- The rotisserie rod missing
- The accessories inside the microwave (which were seen packed at the time of selection) were all unpacked

Considering the discrepancies in what was selected and the item received, I thought it wise to bring it to your notice so that you may be able to take necessary action on the issue. I had made a call to LG and the call no. is C09B2713507. I would also like to mention that a copy of the Invoice has been collected by an LG personnel on 10 December’09 from my residence. The Invoice no. is 109/23073

An LG personnel had been working on this and mentioned that it would be replaced. However, the person got transferred and therefore I had to contact LG service again. They then mentioned to contact a person in Marketing division. However, this person also refused any help.

I now have the product at my place since November'09 unable to utilise it, or throw it out.

Even if it is purchased from the seconds shop, I felt the staff should have been honest enough to send the correct product. I have also offered LG to take back the product and I would purchase a new one from LG itself providing the additional charges. Even that was not accepted.

Please let me know how I can get out of this as I stand utterly disgusted. LG - a company of repute is only a myth.

Please find attached an email which I had sent to the LG personnel.

Thanks

Lg Microwave — Defective Microwave

On 31st October 2010 , i purchased a LG microwave from TGIP Mall , Noida UP.Since day one it was making a hell lot of noise to which after repeated follow up with the company LG electronics and then they replaced the same with another microwave but still after 15 days of operation it has again started making same noise again.
I donot wish to keep this equipment at my home as it is absolutely ridiculous and cheap quality products which LG is making.

I finally wish that they should refund me the total amount so that i can buy some other microwave of a good company.But these guys are not at all ready to do this.I want them to take away their stupid piece (microwave) and refund me my total money.

Sanjeev Bose

Lg Microwave — Defective LG Microwave

We purchased a LG Microwave top of the line model back in 2008, and have had only problems from day one. At the time of the purchase only we became suspicious for it took the dealer over one and a half hours to arrange for the delivery, and looks like he gave us a defective piece.

From day one the bulb did not work in the microwave and there was no light inside the same while it was running, we did not realize the same for months till a guest pointed that out to us.
We put a complaint and it was fixed.

the quality of heating as compared to other low end versions from other brands is verse in our model and it either does not heat the food properly or takes too much time.
We have now compared our microwave with several models and have come to the conclusion that it was initially faulty as we could never make out the difference till we compared it with other models
Next in store was the noise that the microwave would generate will running. The amount of noise was so loud that my 8 month year daughter would start imitating the noise every time we switch on the microwave.
This time around also we did not realize that it is not normal and took it for granted and paid no attention for long.

Later on there months back when the sound became too much we complaint and had to shell out 1500 rupees for repair, only to find the sound still coming from the microwave.

The experience at the service center in Vishkahapatnam was not great enough for us to go back to them, they did not know what they were charging for and kept giving us a different bill amount for days.

I have now given up on LG products as I have had a very bad experience with host of LG products from Cellphone to Refrigerator and Microwave and would pursue this complaint further also.

Dear Aman,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team