LG Electronics Complaints & Reviews

the subject refrigerator was purcased on 15th march 2009, after 15 days the thermostate became ineffective leads to freezing everything insde.to repair the same i had to keep chasing LG dealer customer care for one week.

Now the Cubcle Lamp has gone out of order.

Beside the manufacturing defects nadquestion mark on quality, the design of refrogerator which is causing lot of inconvinience, the shellves in the door is poorly design that in the bottle racks the bottle keeps falling whenever the door is openining and closing. The egg rake desgin is also failed to hold the eggs.

The cooling effeicenicy is also detoriating .

There is a problem of paint finishing on the door.

I am really regretting for my decsion of buying a LG product which appears to have main buisness of advertising the product the maintaining the quality.

To whom it may concern:

We bought a LG dishwasher top of the line, very very quite and does a great job. We love it. My complaint is this. My husband is master plumber and has been one for many years has installed many dishwashers in his time. This would be the first time he has ever had an issue installing it. He put it in and it was perfectly level, but when it was level the door did not shut proper. We called factory and they told us who to call. The gentleman came out and agreed the dishwasher was perfectly level. He worked a long time on it, he ended up letting the back legs out all the way to the max, and the door did shut fine, but he said these dishwashers are made to adjust out to 32 inch couters, In America the counters are like 36 inch, so there is no way it is going to adjust out like it should. My husband called the factory and told them about it and made a sugestion that they make the leveling screws longer for that reason, LET ME TELL YOU THEY SAID THAT WAS NOT THEIR PROBLEM. lt looks like to me when people buy a expensive product such as that and has a problem, they would be ready to listen to it. Apparently you don't care if you continue to sell products or not!!! Why should we have to "southern enginer something like that in order for it to set right. I will not be buying anymore LG products not because I don't like it or its performance, but because of the way factory handles comlaints, this is not a good thing people. What else won't they take care of.

Mary Cobb

i purchasecd one reliance postpaid mobile with no [protected]. i wanted to activate sms pack on my number. at first i called on *333. on this i was told to talk on no 30333333 for postpaid section. i tried many times but after one hour customer care number respond . after connecting the call i had to hang up minimum for 15 mins. after that the person who talked he again transfered my call on postpaid section. i asked for my request. executive assure me to activate the service within 24 hours n said that i will receive confirmation sms within 24 hours.but nothing. next day i spent 1 hour on customer care but they failed to give me any solution. it seems that reliance company does not appoint good staff they want only cheap staff weather they know anything or not. it is very shamefull for reliance company.

I have allready send u the mail reg. my comloiment no. w9c52603145 but from ur side also i have not
received aney reply. i have call ur customer service 7 to 8 times and also talk to croma but i was surprised that no one contacted me. on 28/05/09 i have tald to Mr. Muzumdar ur service manager
he promised me that before 7.30 pm we will attened ur comlient but again no one has come.

i will never suggest aney one to by LG prod. because ur after sales service is so bad that u have not bother to call us.

thanks

AJIT K. DESHPANDE.

I purchase LG mobile no. 6600 from ALFA, 516 Dadi House, Irla Society Road, Vile Parle (W) Mumbai 400056 against invoice no. b/750 dated 16/11/2008 for Rs, . 4775.00.

With in the 4 week of purchase Key pad start giving problem. I want to LG service scenter i.e. SAI TELE SERVICE (Ghatkopar) in near last week of January 09. I request them to replace the hand set, because same is in warranty / guaranty. But they given me assurance that, key pad was change & new kay pad fix in my hand set.

Now again I faced same problem in last week, on May 25, 2009 I want to same service center (Sai Tele Services). I surprise to heare that they are having shortage of mobile spare parts mainly key pad. They told me that, they submitted stock request to LG 2-4 day’s ago, but material is not delivered to service center. Then I call Mr. Rajib Shah (Mobile no.[protected]) of LG & try to find out the truth, he replied that LG company are having shortage of key pad & it will take week time to delivery the same. After the heavy argument & some escalation (9-10 phone call made from mobile), service center person (Miss Isha) & Mr. Shah are agreed to ask keypad from SION service centre. It was almost took entire day to get this rectify. Service was done against Receipt no. R[protected].


Please clay & explain

Why you are not replacing my hand set. Problem is occurred for 2 times.

I feel there is major manufacturing defect in my hand-set.

Why service center are not having sufficient spare part to serve the customer.

If company are having shortage of spare part, why Company are not offering replacing of hand set.

How & who will bear the cost of transportation. If by me then why ?



Request you to provide me replacement with new hand set immediately because my hand set are having major manufacturing defect.

I you will not revert in 2 weeks time, I will proceed for legal action against company & service centre.

COMPLAINT NO.W9C31302218. After inspection we were told for lens problem & it was taken to service centre ( Shree electronics Sanpada, navi mumbai- ph.[protected] After repeated follow up they are telling that some card needs to be changed which will cost approx. 10500/-. They refused to give in writing official quotation & gurantee even if we accept this quote. Product is still in service centre for last one month & complaint is pending since 13th March. No Senior person / owner of service centre comes on line to tell actual status.
Sanjay Bafna
[protected]

Starting 29th April, the refrigerator stopped cooling. I filed a complain and with in 9 days some body attended that call, did some knob turning at back of refrigerator and said it will start working now. He got the form signed he was carrying and went away.

As usual, with in few hours it was evident that problem is not resolved. So, I called them up but no one picked up the phone. On 14th May I filed another request, to which a technician visited and told me that since he is not having proper tools he will have to come back. No body turned up. I called up customer care just to know that request has been closed. They provided me with few numbers of people from service center.

I then tried to get the request reopend, but that was not allowed. Hence I filed a new request on 22nd Feb. No response till today. Meanwhile I tried calling different people at service center but everybody's mobile amazingly was either "switched off" or "out of coverage area".

I tried customer care today again, and now I got to know that technician has fixed an appointment with me and he reached my home, and I was not there to honour the appointment. I was shocked, as I was still trying to recall when did I fix the appointment. Reporting to call center about the same, they provided me with same numbers that I already had, and to add to that, they have opened another request for me.

Looks like I am going into endless loop w/o any idea of when I will come out of it. These people seem to be champions of dealing with customers.

I HAVE BUY AN WINDOW AC OF 1.5 TON CAPACITY OF LG MODEL NO. LWA5EWIDFI WITH SERIAL NO. 4463 ON 03 MAY 2009 FROM SANDEEP ELECTRONICS SHOP NO. 10 NANGLOI ROAD, NAJAFGARH NEW DELHI-110043. AC WAS STOP WORKING ON 24 MAY 2009 . I HAVE COMPLAINT IT IN LG CUSTOMER CARE SERVICES ON 25 MAY 2009 GIVING ME A COMPLAINT NO N9C52501861 AND TOLD ME THAT OUR ENGINEER WILL CONTACT YOU IN 24 HRS BUT NO ONE COULD CONTACT ME. I WAS AGAIN CALL IN LG CUSTOMER CARE SERVICES ON 26 MAY 2009 GIVING ME AN ANOTHER COMPLAINT NO N9C52510183 . AFTER 48 HRS PASSED FROM THE TIME OF FIRST COMPLAINT(26 MAY 2009) A ENGINEER FROM LG IS COME ON MY HOME TO CHECK THE AC, HE TOLD ME THE MOTOR OF MY AC IS N0T WORKING AND THEY WILL CHANGED IT IN 24 HRS BUT THE PROBLEM OF MY AC IS REMAIN SAME UPTO 28 MAY 2009 THEY WILL CHEAT US AND NO ONE CAN STOP THEM . I HAVE PURCHASE AN AC, AFTER 20 DAYS IT STOPS WORKING AND NO ONE COULD HEAR MY PROBLEM

I bought an LG refrigerator in January2009
It was working fine in the winter months
Suddenly we found cooling not good in summer
we lodged a complaint
service guy comes and tells that a part is missing and something was bypassed and the fridge was programmed to give low cooling so as to not detect the missing part.
If the company encourages its delaers to sell such equipment, how do u think company should not share the blame.

Hello,
LG Company,

I would like to inform that my phone LG B2050 is not working properly.Beacuse of battery low.I charged my battery for whole day also.I also check it to change the battery. then also it works for 3hours only.kindly give me the resolution for that problem...

Thanking You,
Mr.Mayur Sharma
Indore(M.P.)

I bought a window AC1.5T from SANKLECHA BROTHERS PVT LTD, jalori gate, jodhpur on 26/2/09.As it was winters and i was to shift to jaisalmer i requested dealer to get it installed at a later date which he promptly agreed as i had already purchased two ACs and a cooler from the same dealer .In may 09, inspite of request dealer did not get it installed, i had to do it myself. After a month i started getting messages on my mobile ([protected]) that my AC has been serviced and i was expected to give a feedback .On this i replied that no service has been carried out but, instead of coy directing its rep for serviceing i have been called on atleast 10 times saying that my AC has been serviced and i have wrongly lodged a complaint. In the interim i opened the front grill of my AC to clean the air filter and to my horror i found that the dealer had made fool of me by selling a defective piece wherein it can be seen that the fins on the evaporator(item just behind the air filter) are damaged due to some impact suffered earlier. It is needless to mention here that dealers like sanklecha brothers are robbing customers and driving customers away from LG products. I will like to inform that i have been using atleast 4 LG products from last several years without any problems. Now i expect the coy to take some step in getting the piece replaced and deprive the dealer of his dealership for robbing customer of their hard earned money.

Date of Complain- 30/04/2009.

I BOUGHT LG AC ON DATE 06/06/2007.
MODEL NO-19HGDTI
FROM LIGHT & SOUND GALAXY
Add- G-55, LAXMI NAGAR, VIKAS MARG, DELHI-110092.

I FEEL VERY SORRY TO COMPLAIN THAT NO FREE SERVICES HAS BEEN GIVEN TO ME EVEN WHEN MY AC WAS IN THE WARRANTY PERIOD.
I EVEN CALLED THE SHOP BUT NO ACTION WAS TAKEN AGAINST IT.
IHAVE GOT ALL THE THREE COUPONS OF FREE SERVICE.

I WANT THAT ALL THE FREE SERVICES SHOULD BE GIVEN TO ME.

DETAILS OF ME (BUYER) :
MRS. SUDHA RANI SINHA
Add- MB-8A, IIIrd FLOOR, GALI NO.1, SHAKARPUR, DELHI-110092
Ph-[protected].

I WANT THAT STRICT ACTION IS TAKEN AGAINST IT AS SOON AS POSSIBLE AND REPLY ME O9N MY NO. [protected] OR EMAIL ME ON "[protected]@ymail.com".

hi,
i'm the regular user of LG products & it was working fine.But for the first time some months ago i, had purchased an LG front Loading Washing Machine Model no -WD -80485NP and Machine Serial no - WD6-710PNHN009249, Since from 4-5 months i'm facing the problem that not getting a quality wash. it will be just like soaking the cloths in detergent water after taken back from machine,
with containing the same stains, marks & dirt as placed earlier. regarding the issue i had registered complaints at service center many a time, but ended in vain with results of null. i hope the engineers at LG service division are not well up to mark to solve the consumer problems, coz nearly some 10-15 of them have visited our's but every one will suggest a new washing method like (Using Same type of cloths,
Pre-heating water, Pre-wash), few more suggested of only(Cotton, Hand Wash), again few suggested for (Quick 30), few even suggested to run the machine without cloths for at least 30 mins before every wash.but one gave a good suggestion of cleaning Air filter with that we achieved little but not complete . Instead of this if we register a complaint at service center, they only assure of attending the fault in 24 hrs or a day, but till never kept their words. im fed up of calling ur support team, few of time i felt of begging you fellows for service. at every cal they will give new complaint id and assure the same . hence i have decided to get my rights, instead of begging.By, sue (approaching the consumer court) for justice. hope i'll reach you soon, else better you can
me at +91-[protected].

Dhamanjeet Singh
1C/35, New Rohtak Road
New delhi 110005
Email : [protected]@yahoo.com

To,

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Telephone Number[protected]


I am writing this letter still dont know that i'll be heard or not. My complaint is pending for the past 5 months. I bought my LCD TV Jazz on 26th oct' 08 which i still REGRET, i discover Black pathes on the screen after a month. I talked with Mr Amit, he told me that your request for replacing the tv is regected. I dont understand that am i applying for a LOAN which they have regected, its a manufacturing defect for which company is liable to REPLACE it. I have registered my complaint several times on the customer care but still no positive reply from there.My latest complain no. is N9C52109693. If you need rest of the complaint numbers please let me know.


To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at the my mail id or above address or by phone [[protected]].

Yours sincerely,

Dhamanjeet singh
1C/35, New Rohtak Road
New delhi 110005
Ph : [protected]
Email : [protected]@yahoo.com

I purchased LG 3 Star AC from 'Comfort' dealer at Bhopal.After installation it broke down in 15 minutes after the departure of the company's technician (carpenter).Complaint was lodged immediately.It is the third day that no one turned up to attend.It is an insult to the injury.Firstly, product should not fail, secondly, in such case it should be attended promptly as company's goodwill is at stake. In fact, in such cases the defective product should immediately be lifted by the company and replaced with a new one.It is my third experience of bad product of LG.In one case LG TV 25" was showing verticals as curved figures and the company admitted the mistake and refunded the amount.In second case, LG microwave oven failed immediately after installation and the product was taken back and got repaired after 7 days.Will the company act positively.

Date : 23-05-09
To,
The Managing Director
LG Electectronics
Sub : Improper Commitment/Arrogant Mails
Dear Sir,
It gives me lot of pains in writing to you.My repeated mails & communications with your representatives in Kolkata had yield no results.I have purchased 1 LG GLT242QM Refridgerator on 22-06-05.The Body started to develop rusts onits outer surface from thenon.
Your representatives in Kolkata (Ms Swagata Sen) says they will only offer to give me a depreciation of 35% on the old refridgerator.
They say they will take my old refridgerator in advance & give me the cheque only after 10 days.How can I rely on them? Their behaviour is most arrogant & ruthless.
I have asked them either to give the cheque in one hand & take the refridgerator or they were given the
Option of sending me a new refriderator from their warehouse I will make make the payment for the same after deducting the depreciation value, I will also handover the old refriderator to their representatives.
But it seems your representatives in Kolkata ( India ) wants me to buy some of your competitor’s product.That’s why they says “ You take the cheque & buy Whatever Brands You want “.
This type of behavior is most unexpected from a company of repute like LG Electronics.
Looking forward for a favourable response from your end.
Thanking You
Your’s Faithfully
Pratip Kumar Mukherjee
47/1 Deshapran Sashmal Road
Sneha Kunj Apartments, Block –C
Flat-206, 2nd floor, Howrah-711101
West Bengal, India, Email : [protected]@yahoo.com

hi

this is mahesh here.i bought my LCD from big bazar bangalore, banasankari.sir i lost my bill as well as warranty paper.details of my LCD is

S.No:808lLPSY008142
MODEL NO:32LG30RA
ATR
PRODUCT:80CM LCSD TV

DATE OF MFG:27 AUG 2008
DATE OF PURCHASE:26/10/08
i got problem in my tv, i have given the complain also, they are asking the bill, without bill they are not repairing my TV.

regards
mahesh

I have been facing problems with my washing machine since past one month thanks to LG after sales support.
One point worth mentioning here is that there is no mechanical failures, only smaller things like pipe, buzzer etc and it is taking LG forever to correct these. I really wonder what would happen if some serious/ important part failed.

One piece of advice for people reading this - DON'T BUY LG - Horrible support team, unprofessional people, casual approach. NO FEEDBACK for your complaints. Its just not worth it.

Following are my mails to their regional head and the local service station who attended to me.



From: [protected]@rediffmail.com
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: PATHETIC After Sales Support

Sir,
I have been facing problems with my LG washing machine, details of which are as follows,
Model no. WP-9003
Serial no. W93A302IL015525IN

PROBLEMS
1. The drainage pipe has ruptured
2. Buzzer has stopped working
3. The rear fiber/plastic panel has broken off

I registered complaints regarding the same MORE THEN ONCE, details of which are as follows,
Complaint date: 08 MAY 2009
Complaint No. : N9C50803281

A technician from Decent Services visited and after the visual inspection I was told he didn't have all the requested parts and that he would get the same on Monday. He didn't turn up either on Monday or any day after that.

Complaint date: 12 MAY 2009
Complaint No. : N9C51208719

This technician re-iterated whatever I was told by the first one. No fruitful outcome

Complaint date: 12 MAY 2009
Complaint No. : N9C51208724

The third technician again inspects the machine and I hear the same thing again. No parts.

Upon talking to his senior, Mr.Soni, I get a very intelligent piece of advice, "Machine can run without the back cover". I hope LG takes note of this brilliant cost cutting measure and act on Mr. Soni's advice for the benefit of all.

I gave Mr.Soni my email address and asked him to mail me the following,

1. EXACT date and approx. time by which he'll be able to send over a technician carrying all the needed parts.
2. Total Cost, including the part costs and service charges.
I was assured by him verbally, that I'll have the information with me positively by evening (14 May 2009).

I AM STILL WAITING FOR HIS MAIL.

This episode has totally put me off the LG brand. So much for the 2-1-1 policy. I would really appreciate if LG walked the talk.

Abhinav Yadav

From: [protected]@rediffmail.com
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: PATHETIC After Sales Support

With reference to my earlier communication to you regarding the horrible state of affairs at LG service and support, I am sorry to say but there is no respite for me.

The technicians from DECENT SERVICES, Mr. Kanhiya and Mr. Amit attended to my machine, did whatever was required/requested on 18th May 2009. However, during the chemical wash they damaged the net/bag (supposed to hold the dirt, present inside the tub) and the tub could not hold water anymore!! It rained automatically. I was then promised it will be replaced on 19th May 2009. Apart from the bag, I requested them to get me an extra pipe at the MRP.

I really am not sure what kind of calender is being followed at LG India, because its already 23rd May 2009 and for them, 19th is still far away. Apart from being totally casual and unprofessional in their attitude, DECENT SERVICES doesn't even care to inform me about the status of my complaint.

Not losing hope, I registered my complaint with your helpline once again (the 4th time during this entire episode), and was given the following complaint number,

Complaint No. N [protected]
Complaint Date: 21st May 2009

I wonder how many more days will it take for LG to respond and rectify their own mistakes. Like I already mentioned, this has totally put me off LG, it does not matter if you make good products. What matters is how you value your customer, his time and money. From the signs I have been getting, I am NOT going to buy an LG product EVER and also make sure my friends and family members don't end up harassed like this.

And just like the previous time, I am expeccting no reply from your side, but I need to do my part. Also do visit the below mentioned link, LG has some presence here http://www.consumercomplaints.in/?search=LG, which is testimonial to the kind of after sales support LG provides.

Just to clear things up, I want the following done immediately, ( if LG values customer complaints)
1. Replace the damaged net
2. Rectify the problem regarding the drainage problem


Abhinav Yadav

Respected Sir,

This is for your kind information that I had bought a L.G Refrigerator from M/s Bedi Electronics World, Ferozepur Road, Ludhiana (Pb) on dated 22/05/2008 vide their Retail
Invoice no # SLG -334.

I noticed that the refrigerator had manufacturing defect in its door. I brought the matter to the notice of the Dealer and he assured me to replace the door after some time, but it was not replaced. I have approached to the Dealer again and made a written complain on
Dated 24.01.2009. My complain number is N9C 12406007.

Due to some unavoidable family incidence, I was unable to follow-up the complain for some period. After some time, I approached to the dealer again and he told me that your complain was forwarded to L.G ULIKE SERVICE CENTRE. Then I approached to Mr. Anil Malhotra, Manger of the company and he again assured me to remove the defect at earliest possible, but till date there is no resolution of the problem. It seems that I was kept in Dark by making false assurances.

I believed that L.G Electronics India P Ltd is a well-known and branded company which offers Quality products and A Class services to its customers, but my impression seems to be reverse. After so many months had been passed, but till date defect of Door is not removed. I am much harassed by the dealer as well as by the customer care center as even after lodging the complain in writing in Jan 2009 my problem is not resolved till date.
Is this kind of the services should customers accepts from your Prestigious and well-known
Branded company ???

I request you to please looking into the matter at your earliest possible, else I have no option but to adopt the legal course to get relief. I hope that you will not harass me any more


Yours Sincerely


Ashok Kumar Bhardwaj
Mob :- +91 [protected]

I Rajat Dixit bough rd 6600 one year ago and now fed up with the limited services it has. there is a memory card in it but no USB cable given. also the bluetooth contains only object push service. i cannot transfer mp3 files or pictures from my computer. what is the use of this memory card then?!!!. it also does not support other mp3 files or animated files which are easily accepted by other phones such as nokia.