[Resolved] LG - Refrigerator — Sold Defective Refrigerator Peace - Model No: LG350L REF365 YMQG-4 | |
Date: 25/04/2009 To, VISHWAS SALES, Mr.Vijay Jain 4 Mansi Complex, Opp Satellite Tower, Premchand Nagar Road, Vastrapur, Ahmedabad Dear Vijaybhai, Subject: Notice for Replacement required of given Defective Peace of Refrigerator Because of GAS Problem affecting the Cooling System in Newly Purchased Refrigerator of LG again & again (Model No: LG350L REF 365 YMQG-4) [protected][protected][protected][protected][protected]-- Reference: Purchase: Bill No: 408 dated: 22/11/2008 First complain No - W9C32404593 Second Online Complain No (through Net):[protected] This is kindly inform you that, we had purchased a new refrigerator of LG (Model No: LG350L REF 365 YMQ G-4) from you on dated 22/11/08, vide Bill No- 408. Within a short period from purchase, the cooling of the refrigerator went down due to some gas problem. This problem was communicated to LG Service Centre vide Complain No: W9C32404593 and also to you. The authorized service station of LG at Ahmedabad (LG Digital Care) had taken our refrigerator for GAS Problem solution and kept the refrigerator under observation for more than Seven days at their service station. Later on it was returned to us. But to our surprise the cooling became low once again on 24/04/09. This happened within less then one month of the period. Again the LG service station is telling that it is the Gas problem which is affecting to the cooling. I don’t understand why the problem is arising again and again in totally new refrigerator of LG. The vintage o[censored]sage is not even six months from the date of purchase. This is totally abnormal I can not understand as to how a Gas problem can arise in just 06 months from the date of purchase. This clearly shows that a defective piece has been sold to me. Looking at the frequent problems in the refrigerator, I am requesting you to replace the Refrigerator within a period of 07 working days from the day of the receipt of my letter either by you or by the company LG Electronics India Pvt. Ltd.’s Customer Service Department. The frequent problem in the refrigerator has caused tremendous hardship to me and my family since it is purchased. So requesting you to take forward over complain to the company LG Electronics and get replaced the LG refrigerator model (Model No: LG350L REF365 YMQG-4). Considering my hardship this is a request to act on a war foot basis. Further, I would like to clarify that if an action is not taken and if the replacement is not given within the above referred time frame of seven days, I will be forced to lodge a complaint with the consumer court against the company LG Electronics India Pvt. Ltd. and against you. Till date your support has been good to us and so am requesting you to kindly do the needful for the replacement. Would appreciate a prompt reply and action. Thanks. Regards Jaykumar Damani. Ahmedabad, Mobile:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Never ever buy LG products in future. My fridge gave way before one year with gas leakage and other problems.
I am also amazed by the kind of service LG provides, also I would like the stake holders of LG know the quality of their products. My refrigerator konked out in 6 months of running. In other 6 months the warrenty will get over, then LG will tell me "Sir, you not in warrenty, please pay".
Thankyou LG for its amazing products and service. I will never buy your products in my life and will also let others know about my experience with you.
If fact I need to exchange my fridge with a new one from LG. Or maybe the next possible step is to go to consumer court and fight it out.
I am also amazed by the kind of service LG provides, also I would like the stake holders of LG know the quality of their products. My refrigerator konked out in 6 months of running. In other 6 months the warrenty will get over, then LG will tell me "Sir, you not in warrenty, please pay".
Thankyou LG for its amazing products and service. I will never buy your products in my life and will also let others know about my experience with you.
If fact I need to exchange my fridge with a new one from LG. Or maybe the next possible step is to go to consumer court and fight it out.
I have also same case with my Split A.C. My machine is also defective and requested the company for replacement but they are not agreed hence I decide to go to Consumer Dispute Redressal Forum Ahmedabad and I have also issued notice to them, Let request the Hon'ble forum for justice.
I have also same case with my Split A.C. My machine is also defective and requested the company for replacement but they are not agreed hence I decide to go to Consumer Dispute Redressal Forum Ahmedabad and I have also issued notice to them, Let request the Hon'ble forum for justice.
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LG - Refrigerator — Very poor customer care, poor service and products are of 3rd grade quality
I purchased an LG 2-door fridge in the Feb' 2008. In September' 2008 it stopped working, the compressor wont start, it wont cool. On 28th September' 2008 at morning around 10am i called lg customer care and informed then about the problem. They informed me that a service engineer will to come to check my fridge. The very same day i received a call at around 5:30pm from the service engineer that he is coming to visit my house. I informed him, we both husband & wife is at work at there is no one at home. So you please come before 1:30pm. This person said ok, and assured he will call in the morning at try the best to come before 1:30pm. The next day again he called in the evening 5:30pm saying he is standing below your appartment. I reminded him that yesterday I had asked him to come before 1:30pm. So he went back stating that he will come the next day before 1:30pm. Next day my wife was on off so i thought even if he comes late it wont matter. But the next day no one turned up. I waited for another day but even on 2nd Oct' 2008 no one turned up. On 3rd Oct' 2008 i called the contact center again and asked the status of my complaint, they informed that the complaint has been closed because the engineer was not able to reach me. So i asked whats next... the person on the phone said... "sir the complaint is closed, you will have raise a new complaint". I was frustrated but i still raised a new complaint. Within 15 mins one Mr. Devanand Ali called me and informed me that my fridge is fine, its because of ice clogging the internal pipe of the fridge the cooling is not happening. He asked me to remove everything in the fridge, turnoff the power and keep the door open. He also asked me to do this in the night and in the morning the fridge should be fine. I thought Mr. Devanand Ali is saying some sensible solution, so instead of waiting for the night, i immediately vacated my fridge, swtiched it off for the next 5-6 hrs. Post which i closed the door and switched it on. This time checked is there the normal compressor functioning sound coming, but i could hear anything. The fridge was dead there was not activity. so i called the customer care and requested them to asked Mr. Devanand Ali to contact me, which he did. i informed him that he will send someone. But no one turned-up. One 4th morning i again called back and asked for a supervisor. I had to take a lot of efforts to get one Mr. Darshan over the phone. Mr. Darshan informed me that he is floor supervisor. I expalined my agony to him and he promised me that he will take this on top most priority. He will get a call done for me from the service center in 15mins and also he will call me back in 15mins to confirm the call. I said ok, its 15mins i will wait. i waited for an hour, but neither i received a call from the service center nor the great Mr. Darshan.Frustrated i called back the customer care, apparently this time it was a lady on phone, so i could not even should at her. I requested her very politely to get me over to Mr. Darshan. I know she tried her best but Mr. Darshan never came on the line. Instead he forced the lady to speak another lie that he will call me back in 5 mins as he is not in office. I had to bang the phone on her. In 10mins i receive a call from Mr.Sachin that the engineer will only come tomorrow between 2-3pm.
I am amazed by the commitments and the kind of service LG provides, also I would like the stake holders of LG know the quality of their products. My refrigerator konked out in 6 months of running. In other 6 months the warrenty will get over, then LG will tell me "Sir, you not in warrenty, please pay".
Thankyou LG for its amazing products and service. I will never buy your products in my life and will also let others know about my experience with you