[Resolved] LG Refrigerator — Defective Fridge Delivered | |
I bought a new LG Regrigerator from Vijay Sales Indrapuram and It was delivered to me in defective state there was no cooling in the fridge even after I kept the fridge on for the whole day. LG Engineer came he checked the fridge and told me that the gas needs to be refilled. I called LG customer support and asked them to replace the Defective piece but they are saying they can't replace the defective piece they can only repair the defective piece. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
LG Fridge — Defective fridge given
i purchased a LG fridge on the 9th of April from Croma store in indraprasatha, sony world signal. The fridge given to me was defective. I got the delivery on 10th April and on the same day when we started the fridge, it wasn't cooling. I lodged a complaint with LG customer care on the very day requesting for replacement . My complaint number is - rna[protected]Roshmi Dutta) .However there wasn't any response from LG. I even tried contacting croma but it wasn't of any use. When a person had come for demo, that time itself i informed him that my fridge isn't working and requested for replacement. I have been pleading croma and LG for help, but no use!! This is NOT the way to treat customers.
Helplessly i had to visit the croma store on 17th april and requested for the replacement. I was informed by the store manager that this issue will be escalated to the supervisor and a replacement will be done within 48hrs.I was provided an email id where i should be contacting the supervisor detailing about my complaints but unexpectedly the email id i.e kormangala-23innerringrd.[protected]@cromaretail.com was incorrect! The contact no. Of the store is also incorrect. I have been CHEATED by croma! Everytime its not possible to miss my office and run to the store. I still haven't got my replacement and now the store is asking for another one week! I am highly disappointed with the disgusting service provided by Croma and LG. I need my money back so that I can purchase a fridge and I NEVER again want a crom product! Horrible service! The technician who was send to my place did not even behave well with me. He just informed that fridge isn't working and needs replacement without guiding me further.
My invoice number is SLF02A[protected]
P.S : I want my money back on Monday!
Thank you.
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Dear Sir/Madam,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team
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LG Fridge — delivery of defective fridge
i bought a fridge from dignity electronics hyderabad on 06 Apr 09.The fridge is not working from day one and no one is responding even after lodging complaints atleast ten times and i am fade up with this and request to please replace that fridge or refund my money.