[Resolved] LG / Refrigerator — No Response from Company | |||
Honorable Sir/Madan, i regstered my complaint to customer care number of LG Electronics on 15/3/2010 at their Number [protected] that my Refregerator is not working and had cooling problem, the engineer visited and asked me to get the Compressor changed. on 17/3/2010 the company changed the compressor and charged Rupees3790.00 from me and gave the Gureentee card of one year, the very next day the cooling again fails and i again registered the complaint and they again promise me that they will send the executive, the next day the executive visited and checked and said that they will call the senior tomorrow and my problem will be sorted out and this conversation continued till date, i had registered 4 times with customer care and i waits for them but no one comes, i even lost my 8 working days in waiting for them which result in big loss as i am an Engineer and a project manager in a Construction company. i gets the sms and calls regularly but no one had sorted out my problem, i only get one reply from the customer care and the other persons of LG Electronics that with in 24 hours my problem will be sorted out but till now, i am waiting for them and no step was taken.even i send e-mail to them but their reply is the same that with in 24 hours they will sort out my problem but no action from them. i resuect you to please take a strict action against them as i not even lost the price of new compressor but also lost 8 working days salary and needless to say abut my tension as in this heat how to bear, you can imagine. sir/madam please take a very strict action against them Regards Khalid Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
LG / Refrigerator — Complaint pending for 2months
I had registered a complaint with LG customer care on 13 June 2008, complaint no. S8C61402797. The front leg of m refrigerator needed to be replaced as it was damaged during transportation.The technician visited after a reminder and then has not returned till date.When I called back the customer care they replied that the part was unavailable and that the service center will contact me. This has continued for the past 2 months. Yesterday (14.8.08)when I called up, the customer care rep said that they had closed the complaint saying - repaired by a local technician. The reair has not been done & complaint is still open. LG is advertising 24 hrs - 2days service - maybe it is only for items within warranty. it has been over two months and still my complaint is pending. And I am sure they will bear no penalty for late redressal on non redressal of complaints.
My LG TV also needs repair. I have registered complaint on 14th Aug. Let me see when it is attended to.
LG refirigerators — no response
i had called up the customer service no on 39010909. Avery poor response from the executive. I had called up on 1st june at 9.28 pm and was made to be onhold for 10 minutes and nobody spoke and i just hanged up the phone. Now i realise how profeesional this company is. why do you keep a customer service when you cannot handle it properly. The best part is on the website still the old toll number is displayed . this is also very shoking. I have made a blunder by calling to the customer service. Now on iwll never in my life do this mistake. GOD BLESS THIS COMPANY i have purchased lg refrigerator from your dealership at phagwara.
but there is leakage problem in your product. i have launch a complaint through phone to your customer care officer mr. akhil and mr.sunil and your asm mr. rajesh puri.
but my problem is not solved by your company. your customer care officer put me hold for almost half an hour every time.please solve my problem with in a week or replace my refrigerator under warranty or with out any cost. other wise i will put up this case to consumer court.
my mobile no. is [protected], [protected]
but there is leakage problem in your product. i have launch a complaint through phone to your customer care officer mr. akhil and mr.sunil and your asm mr. rajesh puri.
but my problem is not solved by your company. your customer care officer put me hold for almost half an hour every time.please solve my problem with in a week or replace my refrigerator under warranty or with out any cost. other wise i will put up this case to consumer court.
my mobile no. is [protected], [protected]
Dear Sir,
One Sardar Ji, named Gurpreet Singh, having Mob.No.[protected], residing in Rani Bagh have come for demonstration of new LG Refrigerator installed in front of our house in H.No.RU-342 just about two months back, after demonstration, he told us that he has come from LG Company & if you have any problem any time, you can dial me on the above noted Mob. No. Unfortunately, we have some problem, in our LG Refrigerator & called that Sardar Gurpreet Singh, he cheated us with Rs. 2500/- and turned our refrigerator in the worst condition. Now on 15th of Dec.09, I gave a call to LG complaint Centre, throuh which I got my refregerator repaired after paying Rs.665/- My point of writing to you is, If that Sardar works in your company, then ask him to refund my money and take further course of disciplinary action as deemed fit.,
THANKING YOU, AND ASSURING YOU ALL COOPERATION.
SUBHASH CHANDER BHATIA
RU-345, 2ND FLOOR, PITAMPURA,
DELHI-110088
MOB:[protected]
One Sardar Ji, named Gurpreet Singh, having Mob.No.[protected], residing in Rani Bagh have come for demonstration of new LG Refrigerator installed in front of our house in H.No.RU-342 just about two months back, after demonstration, he told us that he has come from LG Company & if you have any problem any time, you can dial me on the above noted Mob. No. Unfortunately, we have some problem, in our LG Refrigerator & called that Sardar Gurpreet Singh, he cheated us with Rs. 2500/- and turned our refrigerator in the worst condition. Now on 15th of Dec.09, I gave a call to LG complaint Centre, throuh which I got my refregerator repaired after paying Rs.665/- My point of writing to you is, If that Sardar works in your company, then ask him to refund my money and take further course of disciplinary action as deemed fit.,
THANKING YOU, AND ASSURING YOU ALL COOPERATION.
SUBHASH CHANDER BHATIA
RU-345, 2ND FLOOR, PITAMPURA,
DELHI-110088
MOB:[protected]
I BOUGHT A REF. i have purchased SAMSUNG refrigerator from your dealership at KARNAL.
DATED 14:11:2008 I CALLED AT COMPANY BUT
THERE WAS NEGATIVE RESPONSE BY THE CO. Mr. SINGH CAME & DONE THERE BEST JOB @ RESNABLE RATE WITH THE GENIUN SPARES WHITCH WAS NOT DONE BY THE COMPANY I`M THANKS TO Mr. SINGH
DATED 14:11:2008 I CALLED AT COMPANY BUT
THERE WAS NEGATIVE RESPONSE BY THE CO. Mr. SINGH CAME & DONE THERE BEST JOB @ RESNABLE RATE WITH THE GENIUN SPARES WHITCH WAS NOT DONE BY THE COMPANY I`M THANKS TO Mr. SINGH
LG / Refrigerator — defective refrigerator sent, and service from last 3 weeks
I bought a fridge from LG, The fridge I recieved was not working from first day, it was not cooling at al. Dealer told to go for repair they hold no responsibility once Refrigerator leaves their premises. ( but they dont show you that refrigerator they are sending would be in perfect and active ). Somehow I got replacement after 10 days.NEw piece they sent it came with broken door, no one came for demo or installation for two weeks, I called local service centres in mohali, but didnt recieve nay response. I Called to CALL centre and register complaint. complaint number "c[protected]" . Nothing happened for 405 days and then i recieved a message that request is closed.
I dont understand meaning of service. Once companies sell thier product and recieve money , they forget the customer.
I dont know what to do .. except keep calling the call centre.
in my opinion LG is poor company for providing service to their customers. they only Sell their products but not provide service.
Shame on them.
Shame on them.
LG / Refrigerator — Not getting cold
Refrigerator purchased in Feb 2010 , on[protected] in the morning I launched a compalaint wide service request no C[protected]. They gave committement of 24 hour service but no body is keeen to rpovide service and I get pathetic response from LG consumer care.Though I had a complaint with in 3 months of purchasing the unit I need free replacement of complete unit.
Till the time I am writing this complaint no body visited to set right the product.
I also registered complaint in this forum yesterday but no response from here also.
I dont think this will help me to resolve the issue.
Please suggest.
LG / Refrigerator — Non-Resolution of Complaint since last 13 Days
I had logged a complaint of Refrigerator's Freezer Door not closing properly. Field Engineer came and said that as he is not have the required spares, he is unable to solve the complaint. He was also not sure, when the required spare will come to him. After 13 days, when i called him, he said that he had received the door but that was the main door and not the freezer door. Please understand all of you that LG is writing very big big statements that any call will attended 2-1-1 manner. In my case it is 2-13-1 manner. Shame on you LG. I have decided that I SHALL NO MORE PURCHASE LG PRODUCTS. I have 4 ACs, a Refrigerator & 1 washing machine of LG. That's all and now no more..........................LG/refrigerator — Cooling not working. On top of that worst response from Customer Care
I purchased a double door fridge (model : 278VT5) on[protected].Close to 1.5 years since purchase and no cooling in the fridge. Technical person informed me that Gas is over. I have never heard of gas over in any fridge within 1.5 years of purchase.
He also informed me that body is deformed ( i had assumed that the swollen curve inside the roof of freezer was design).
When i tried to lodge a complaint with customer care (using[protected], got a response that talk to dealer. Call dropped.
Advice: Never go for LG Brand. NEVER.
LG / Refrigerator — No action taken against the complaint
I had made a complaint regarding refrigerator on 15th April’11 vide complaint number RNA[protected], wherein no action is been taken till yet, no engineer visit happened, however after escalating it at Call centre I got a confirmation call around 12.30pm today, wherein I have been committed that today @ 4 pm somebody will visit to my place.Also I got the contact number of Mr. Shubhankar (ASM) from the call centre floor supervisor Mr. Devendra that I can contact him also for service support but unfortunately Mr. Shubhankar is least concerned about the service support, I tried his number throughout the day at least minimum of 15 times even messaged him but no response, neither he picked up my call nor he called me back.
LG/ refrigerator — No Response
Lodged complaint number RNA[protected] with LG Customer Care in afternoon on 04 Aug 2011.Called up the Customer Helpline at 7 PM on 04 Aug, came to know that my mobile number was entered wrong, gave correct number & reconfirmed it from the call centre executive. Next day i.e on 05 Aug at 11:30 AM and learnt that my number was still entered wrongly. Again gave correct details & got it reconfirmed. I was assured that LG engineer will call me within next 2 hours & some senior guy from call centre will follow it up & revert with a call back. Nothing happened till 4 PM, NO CALLS .
Very sad state of Customer support by LG in India.
LG / Refrigerator — wrong delivery/auto defrost not working
wrong delivery was done of lesser value refrigerator /secondly auto defrost is not working.in spite of repeated complaint nothing satisfactory was done.it seems i have committed a mistake by purchasing a LG refrigerator.- dr sunil garg,H.No.1256, sector 7-D,faridabad(haryana),mobile no.-[protected],[protected]@yahoo.comWashig machine Front Load
Brought new washing machine LG the Day the person came for demo and than later found there was a internal water likeage of water. there afterthere is no Response poor service on the same
its past one week past
Can LG Take care of This big Brand But Service Not Upto mark
Jimmy
[protected]
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LG / Refrigerator — no hearing by the company isnpite of making complain again and agin
date- 17th march 2008 -complain number[protected]date-19th march 2008-complain number[protected]