LG Electronics Complaints & Reviews

i had purchased a LG ac one and half years back, i faced more problem with AC and the service they are providing, as of now i had raised so many complaints more than 5, when they came for service , they temporarily resolved the issue and go back and close the complaints, as of now i had changed the gas for 2 times...and cooling is not proper for 1.5 ton.. service executive is not more experienced...
And now, i raised a compaling three weeks back, one executive came two weeks and told that..problem with the indoor they will take the indoor within in 3days....but no one yet come to my home...

WORST and POOR Service by LG

Thanks & Regards
Saminathan
[protected]

Respected Sir,
Last day on 13th Oct 2011 complained about your poor service & regarding representative of demo person ,I will get nice responce on second day but I think it's not your representative foult you must check work load of person representing onsite on each area.You must support your person 'who is always in front of customer.Now my demo is carried out on 14th Oct 2011.

My Dealer is Mahrashtra Electronics of Pune for referance.Forgive your representative from my side.

Inspite of complaining number of times i regret to say LG has not bothered to respond positively. instead of accepting the fraud done by its dealer,LG is protecting ABHI ELECTRONICS,sector-10, faridabad by offering me the difference in sale price of the two refrigerators.furthermore the defective refrigerator they have delivered to me,LG is reluctant to replace it by a new one.though LG has not been able to repair it even after my six complaints to LG consumer care. It seems LG does not care to satisfy its customers.the only option left to me,it looks,is to approach the consumer courts. --Dr sunil garg,H.No.1256, sector-7D,FARIDABAD, mob.-[protected]

Dear Sir/Madam,
My LG Refreigerator is not working properly since I purchased. Local engg. use to visit and make it functional but that last maximum for 30 days again problem same repeated. this is now on LG AMC contract up to 2013. Pl send some one to find out the real problem, I become fed up with this refrigerator. I shall never advice and recommend any one to go for LG product at least for refrigerator.

I hope you will look into this matter and see this local agent contractor for maintenance should not spoil the brand name of LG electronic.

Thanks in advance for your promt action if any.

Ignatius Thomas,
F-119, Vijay Rattan Vihar,
Sector-15,Part-2.
Gurgaon (Haryana)
Mob. [protected].

Respected Sir,
I Nilesh Sharad Bhairavkar Purchased LG washing machine ( Model No. LG W/M T7519PV)From
Maharashtra Electronics Corporation
1544,Pinnacle Pride,
Sadashive peth,Tilak road,
Pune-411030.
Ph No.[protected]/24327094
Invoice No MEC/11-12/OCT 138 DTD 2-Oct-138.

At the time of delivery on 3rd of Oct 2011 his men committed to deliver up to 7.00 PM but failed to deliver, all family members are waiting up to 12.00 Am next day as no phone call from delivery men that they cancelled their delivery at my home.on that day.How ridiculous that one of the Branded Dealer One of the Branded LG product not deliver on time as per their commitment ,If you said us about your delivery and you not then you must be defaulter.You must take your time.

But I forget to complain such type of silly complaints to dealer owner, I thing dealer doesn't known about these things why we going to disturb.Dealers sales person then committed us to send Demo person urgently on next day 5th Oct 2011 instead of delivery on same date but now today is 13th of Oct 2011 your demo person is not reached up to us.
This type of mistakes is not calibrated in market you must go through these and try to sort out it.If at the time of starting if we not going to satisfy your customer then what will be guaranty in service days that your servicemen's will going to entertained us.
I don't want to claim anything against you but this gets down your reputation in market.calibrate your dealers literate them regarding on time delivery,follow their commitments any and how.Your product if Life's Good so please go like slogan.
I think be half of this complaint on the next day may be your Demo person will be at our door step.
My mobile no is [protected], use for cross verification.

Dear Sirs, I had purchased captioned gadget from M/s Standard Radios, Jhansi, about 3 months back. My wife lives at Jhansi and I use to join her on Saturdays evening and go back to my job at Gwalior on Mondays morning. Despite my repeated humble requests, no one came to my house for Demo. Unfortunately a pair of panels is waiting to be fixed by Demo Personnel. Can you please be kind enough to send some-one for demo at our residence on Sundays?
Thanks,
SCShukla,
Sr DGM(Projects,
PCI Ltd., Rail Spring Karkhana Premises,
PO Sithouli,Gwalior (MP)
Mob.[protected]/[protected]
Email : [protected]@gmail.com

I bought LG TV at the year 2009.Now, i m facing the problem with my TV that it is being shut down automatically.Then i registered complaint with LG customer care with complaint no. RNA[protected] dtd 29.08.2011.

Service Engg. visited and stated that some part is unavailable hence he hold my request on pending status and as soon as part will come it will be repaired/replaced. After spare of one and half month, the problem is still pending and when i contacted customer care, they informed that complaint has been closed in absence o[censored]navailability of part.

It is un justified that without resolving the problem, complaint has been closed.LG is helpless to maintain the their product after launching in market.I am still facing the problem with my TV and customer care executive not able to explain how it will be repaired.

I own an LG Double Door Refrigerator GR332SVF. In the month of August 2011, the said fridge suffered over-voltage and two of the cooling fans got burnt. The same were replaced by the LG Service Personnel within a few days of complaint. After that the fridge started working (cooling). However, only the Freezer had been working properly and the lower portion of the refrigerator stopped working. After that a number of complaints were made to LG. On every occasion, their service personnel came and repaired the fridge, it worked fine only for a couple of days before it stopped cooling the lower portion again.

It is now almost mid-October and the fridge has not been fully repaired in-spite of a number of visits by LG Service personnel. The latest complaint Number is RNA[protected] dt 27 Sep 2011.

I've purchased LG Frost Free Refrigerator Model No. FEDG 5 on Dated 26.04.2011 from LG ELECTRONICS , kalimati road sakchi JAMSHEDPUR,.In last 6 months more than 15th times I have complaint regarding the fridge is not working properly ,lg can check the complaints details that how many times the complaint made I am not satisfied with the model . Because from the day I have purchased I am facing problkem in it so request you to pls change the existing model with double door model am ready to pay the differential amount for double door as we all know LG is name of a good brand so looking customer grievances LG should replace the existing model , as I dont want to change the brand I will go with the LG brand only but request you to pls get the unit replaced with the double door ,.looking forward with favourable response LG

dear sir/madam
I purchased an LG washing machine 5 years back and for the past 6 months it is giving problems.I am fed up of contacting the local service centre .My machine is with them for the past 3 months and every time I call them the reply is they are not getting the spare part.I have also tried to contact your customer service but they are saying that since the machine is at the service centre they cannot do anything.I want to know that a company like LG which boasts itself to be top class is having such poor after sales service.The local service centre is keeping the machine and not even bothering to tell anything to the customer.I am really hurt by their rude and irritable behaviour and regret buying an LG product.Also this is the third time I am complaining online and no action has been taken at your end.The after sale service provided by LG is totally unsatisfactory and I Think that i will never opt for an LG product again.

8 Months back i bought lg gs 500v mobile.From the beginning itself the processing speed of this mobile is too low,& poor browsing speed.now am facing a new problem my touch screen not functioning.so i taken my mobile near to lg service center.Their response also is same as like the mobile(very slow). Four times my mobile got the touch screen problem.I asked them to change the touch,but they are waiting for my warranty period to expire.

Hi ,

I had complained many times , The records r here :


Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

LG Thanks you for giving an opportunity to Service your product. Send 1 if Dissatisfied,send 2 if satisfied to 5757554. Premium SMS charges apply

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Your Engineer came on 2nd october & changed the Gas but still no use , Again the deep frezzer got choked .

I called your service station who used to call us for the visit of Engineer & after his visit also they called & said if the problem arises please tell us ,but when we called them they saying first register your complaint & then we call you .

We request you to kindly solve the problem as we are facing lots of problem due to this as we can't keep anything in the refrigerator .

Your immediate action will be highly appreciated .

Thanks & regards
Shreeraj Nair .
[protected].

I have order LG split AC LSA3ERN3N and it was delivered on[protected]. On opening the box by LG technican it was discovered that wind flaps were missing. We have registered complaint regarding missing parts on the same day. The complaint number is RNA[protected]. Today, its more than 1 month I am following up with LG on customer care[protected], 69532104 and[protected]. I have called to customer care more than 25 times. Customer case executive replies that parts are not delivered, parts are not avialable, no technician is available, your complaint is registered as high priority issue, problem is escalated etc. But I see absolutely no positive response or sign from them.

Kindly help me out.

I am writing this note as I am totally annoyed and frustrated by the service actually no service that LG has been providing for the complaint I have raised. Life is Good seems totally misleading as you are making our Life Miserable by your service. I have raised a complaint on my Microwave owen on 17Sep 2011 RNA[protected] and till date no one has come to fix the issue. I have been calling LG service multiple times and every time they assure someone will come. They gave me a number for escalation but the person is either busy or doesnt pick the phone. Now the service center in Kochi also doesnt pick the phone. Am stranded now with nothing much to be done but be at their mercy. Any help to get this resolved is greatly appreciated.

Customer care is the toll free number[protected] but for technical help they ask you to call 41144751, no response at this phone. The attendant attending the toll free number has no clue if the number provided is right or wrong. And they are not ready to find the correct number also. Pathetic service

Sampath
+91-[protected]

Dear Sir,

We have purchased a single door refrigerator model LG-195N G 5 on 01.10.2011 vide bill No.13187 of M/s.Kalinga Sales, Chandrasekharpur, Bhubaneswar. The refrigerator is yet to be installed. The toll free number is too busy to receive us. Further, the telephone numbers of your regional office appears to have been changed. Therefore, you are requested to make necessary arrangements for installation and demo of the regrigerator early.
Thanking you.
yours sincerely,
HSR Nanda,
LIG-8/2, Arya Vihar, Behind DAV Public School,
Sailashree Vihar, Bhubaneswar-751021
Mobile No.[protected]

My Lgp500 was not booting which i purchased on 4/4/2011.I visited my nearest customer service for mobile phone center at Ascent Solutions Jayanagar Bangalore.They first ask me for 1 day time to revert then they said they are not able to image so will take 2-3 days after i asked give a proper date they said Wednesday.I am calling since morning and they are not picking up the call.No response from their side. i just want to know which kind of service LG is providing .If it will continue Brand will be ruined within few time.Its a time for service only.

On 2nd Oct 2011 I bought LG LED TV , Tatasky set up box from Croma-Woodys, JPNagar, Bangalore. The shop owner promised me to deliver the TV and set up box on 3rd Oct 2011. But he failed to meet his commitment. On 3rd Oct I called the customer care 3 times, on each time the customer care executives promised to keep the commitment. I was off for that day to receive the products which I had ordered from Croma. No one informed me about the delay and not even kept their commitment. As I din't have shop owners number, I asked customer care executives to arrange a call with me to shop owner, that was also not done. It was a very bad experience with Croma. I am planning to go to CONSUMER COURT for delay without information.

I purchased a front Loading Washing Machine (MF8068NDP) ( SL. 8270) from Biswajit Furniture, Raiganj, Uttar Dinajpur on 01.10.2011. After opening the pack, it is found that Right Bottom Corner and Right Bottom Side (75%)has been curved inward.Perhaps it has been damaged likewise during transportation. I reported the dealer as well the person who came to demonstrate the machine. He is saying that he will make good the damage. But I am not ready to take such a repaired washer and I in doubt Whether it would be like new ?
Please do the needful so that my machine is replaced with a fresh one.
Basudeb Kr. Chakraborty,
P.O.: Raiganj, Ukilpara, Lichutwlw, Barabasa.
[protected],
[protected]@gmail.com

I am Suneesh.S from Chennai. I live in Pallikaranai near Velacherry. I had brought a 1.5 tonne 5 door 3 star AC on 22-May-11. It was working fine. Suddenly in September we could see there was a no cooling effect in the AC. We then raised a compliant on 12-September-11 but no one attended to the compliant and we had to keep calling the customer service regularly. After much of pressure they gave their convenient timing, on which day we were not available. They told that in such a scenario they will cancel the complaint number and asked us to raise a fresh request. We did the same on 18-sep-11 wherein they gave a new complaint number RNA[protected] but no one responded to the compliant. We were very frustrated by the way things were handled. Then after continuous follow up a technician came on 22-Sep. He said there was a gas leakage and need to refill the gas. He gave me a number of a company called subzero technology stating that I need to call them. I then started calling this company. Even they did not turn up. Feeling very angry and frustrated, I again called a customer service center and they again raised a new compliant number RNA[protected] on 29-sep-11. This time they gave a number of LG customer care officer named Bhuvaneshwari ([protected]). She told me not to contact subzero technology and said the compliant will be looked to. On 30-September-11, a guy from Vision enterprises Tambaram called and told he will be coming on Monday (03-September) to get this issue sorted out. To be on a safer side I took leave for the entire day and was following up with the service center. On Monday they gave me new number of a person called Puroshothaman ([protected]) who said he is a Supervisor. I asked when can he come and he said that technician will be available only on Wednesday or Thursday . So atlast my issue is still not resolved. We raised a compliant on 12-Sept and still the AC is not fixed. So what is the use of buying an AC if i cant use it in the summer time. I have never seen such a poor customer service. More than that what is appalling is the lack of co-ordination between LG customer care and the service centers. This issue has caused a high degree of mental agony and lack of trust in LG. Our family have been buying regular LG products till date but this particular issue has killed the confidence we had on LG.

Nowadays I see companies giving contact of service managers or any higher officails in the company if there is any issue with customer care. But when i searched LG i could find none. whoever looks at this mail I request you to handle this issue.

IT IS EASIER TO RETAIN A CUSTOMER THAN TO FIND A NEW ONE