[Resolved]  LG Split AC — No Free Service

LG Split AC — Non compliance with Free servicing offered by LG

Hi

The company had promised the Free maintenance during the first year of Purchase. However till now ( after 1.4 yrs) only 2 have been done and one still pending. I have not tired up following with them

Also attaching my mails for ref

My email to LG on 4th August, 2009

" Hi

I am trying to reach Mr Mathew from Mumbai service centre. This is regarding to the servicing of my LG AC which is pending. so far you have done only 2 Servicings as against 3 servicing which Mr Mathew agreed to do even though its One yr older.

Pls get back to me "

No reply from LG.

Again I wrote on 22 Aug, 2009

"Its almost a month now and no action from your end. I am tired up now.

I will have to file complaint against you in the consumer court and other related areas like internet etc

1) Not installing my AC as per your official procedure
2) Making a false commitment to the consumers: After installation, dishonoring the commitments you have made like free 3 services in first year
3) Not following up on the consumer complaints

Your free service as per your terms and condition is still pending up. Please take a note of the same.

Please let me know the course of your action before I proceed with mine.

"

Reply from LG
"Dear Sir,


Thanks for sharing your concern with us.

We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always."



However till date I havent receive any communication/mail from them to re-solve my issue. My AC is getting slower and slower by day and now I am very much concerned about the "quality" of Air due to non-maintenance.

LG/ Split AC — Non compliance

My 1.5 Ton LG Split AC is covered under their AMC Happy Living Plan no JJ 08281 dated 02.02.10 to 01.02.2012.
The same is not cooling since 15.03.2010 & I have made several complaints till date & the complain no's are mentioned below.
C [protected] dt 15.03.2010
C [protected] dt 16.03.2010
C [protected] dt 21.03.2010
C [protected] dt 06.04.2010
C [protected] dt 16.05.2010
C [protected] dt 09.04.2010
C [protected] dt 02.05.2010
C [protected] dt 09.06.2010
C [protected] dt 16.06.2010

In spite of our regular complain the AC has not been repaired by LG.
Some time their technician visits but the problem remains same.

LG — Frustrating Service from LG

Hello,
We have purchased a LG Jazz TV on 3rd July' 2011 from Vijay Sales from Palm Beach Gallery,Navi Mumbai. While buying they have promised that LG technician will come within 3 days and do a installation, wall mounting and all other services. After 2 weeks gone and several call to the LG customer care still we did not get any service from LG. They have got the money and now least bother to even pick up the phone. Sometimes they gave wrong no/somebody who already left LG such kind of person's phone no. They have crossed just the highest limit of Customer harassment. I will make sure that not even a single friend/ family member will purchase the LG product any more. Call @ [protected]

Thanks,
Pialy Kundu

Sent an email to all service managers. Lets see what happens
[protected]

From: Pawar, Shekhar
Sent: Friday, November 18, 2011 3:08 PM
To: 'janak.[protected]@lge.com'; 'praful.[protected]@lge.com'; '[protected]@lge.com'
Subject: LG Service Problem
Importance: High

Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected].
The customer service representative promises that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

Regards,

Regards,
Shekhar Pawar

Dear Customer

We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.

LG Service Team