LG Electronics Complaints & Reviews

LG Split AC — Not Providing Service

I have purchased LG Split AC 2 weeks back. Installation was done on 23 April 2010. Now I have called 5 times LG cutome Care for free Demo. They are promising everytime for 24 hours but service is not yet provided.
I dont have any option now. My communication Id with LG is C[protected].
If I ask customer care executive to transfer my call to Manager or any other high level officer they refuse everytime.

I dn't know what do do now. I want to register a complain against LG.

LG — Service not done

I have got a LG Microwave which was not working, then I contacted the distributor and got a service person number. When I called the service person for attending the call itself and coming to my home he took one week's time. When he came he didnt even had proper tools to open the microwave. After inspecting the microwave he told me that the Magnetron need to be replaced and it will cost more than Rs.2300. So I told him I have to discuss this with family and will let him know about this. He just left the microwave even without closing it with the nuts he removed. I called him again and informed him to replace the old Magnetron with new one. For the past 4 months I am calling him again and again and always his reply will be Magnetron stock is not there or he is busy today so he will come tomorrow and fix it. But the tomorrow never came. Since I am a working women me and my children depend lot on microwave for cooking. I have explained it so many times to him, but he doesnt bother. I could not get any other contact for LG services also. I need this to be fixed immediately. The service person name is : Chidanand and his contact no. is: [protected].

LG — Installation of ac

I brought an LG ac from E zone NOIDA. Even after five days no one came to install the AC.
I am fed up with calling LG customer care number.

Now it has been 5 days, calling the customer care of LG and no results. Now every day
I am calling them at least 2 times. I have tried all means , writing mails , registering online
on their so called "online complain system" and of course calling their zonal office at Ghaziabad.

I purchased LG, as friends told that their service is good. The complain no is : rna[protected]

God knows when will these companies stop harassing customers !!

LG Electronics — AC Service Not Being Done

I had Purchased a 1.5 Ton Split AC of from LG Electronics and on 29th April 11 i had request for a service issue where my AC was not cooling and also there was water dripping from the AC Unit the complaint number was Service Request No RNA[protected]. With the constant follow up with the LG Customer Care and through mails i have following them up for past 8 days and i just keep getting assurance after assurance that i would be taken care of within 24 hrs and yet my problem remains unsolved.This is quality of after sales service that we as customers have to recieve once the product has been sold to us. If required i have all the mails in regard to issue that i have marked to LG, if required i can furnish all that also.

Thanks a lot for writing such apologizes. I have heard it 5-6 times from your customer care and
at least 3 mails which I got from LG service department.

After so much of frustration, On the 7th day, I called a local guy, gave him 600 bucks and
got the AC installed. The time between calling the guy and installation was less than 1 hour.

It would be great if instead of putting so many people in customer care for writing such apologizes,
LG would put some more people in service department and STOP harassing its customers.

I will definitely think twice before buying LG products.

Thanks
Madan Kumar Nath

I am not interested in the apologizes i heard a lot of it from your customer care and also they are very rude. Also who will compensate for the 8 days of harassment i had to face while dealing with u people. and finally i had not choice left but to get a local mechanic to repair the AC and he also overcharged me seeing my plight, and all thanks to your inability to do an after sales service. Just to inform u that we are your corporate clients also and i will make sure that i pass on the words to our head office in the regards to the pathetic quality of after sales service that u deliver. And also going forward i will also will not be recommend LG products to anyone in the future.

Usman Bin Asim
[protected]

LG-SPLIT AC -1 TON — INSTALLATION & DEMO NOT PROVIDED

My name is M.Sainath Rao, Contact No: [protected]

As tele call COMPLAINT NO: RNA[protected] A/C Installation and demo is not provided after purchasing 3 days.

Please do the needful as early as possible

LG Refrigerator — Clarification

IN your model no368ymqg4, it is mentioned in the spec that "No stabiliser working" not applicable.Pl.clarfy the need of a stab.

LG Refrigerator — no cooling, gas and compressor replaced still no effect

My refrigritor was not cooling, complaint was launched, first gas was replaced, later on there was no effect hence compressor as changed .

Still the same problem continues, my complaint no is [protected].

When enver i call up customer care . i have been told to wait and call is put on hold by upen and meena three times today.

This complaint is pending since 18th april and is still usolved, we cannot get it repared as compressor warrenty will go off.

Dear Manjari,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG/ LG Air conditioner — Very poor Service

Since 3 months my AC is not working. Very poor service. The technicians are not able to rectify it nor any proper response from the service dealer.

Dear Mr. Dutta,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Rakesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

T V S — payment due

TO,

ACCOUNTS
RELIANCE GENERAL INSURANCE
BANGALORE.

SUB: PAYMENT DUE FOR ACCIDENTAL VEHICLE KA 51 Q 3292(TVS)


DEAR SIR

FOR THE ABOVE MENTIONED VEHICLE, ACCIDENTAL REPAIR HAS DONE ON 17/12/2007 AND THE PAYMENT NOT RECEIVED TO OUR ACCOUNT.

PLEASE VERIFY IN YOUR ACCOUNT AND DO THE NEEDFULL.

THANKING YOU



ACCOUNTS
SURAKSHAA CAR CARE CENTRE

LG lcd tv — payment

respected sir/madam,
i, gagan handa paid my june installment in cash by an agent. I have the payment slip. But your department gives me call 10 times a day that the payment has not been updated. Its not my mistake. I want you to take corrective actions as quickly as possible because my this months installment is due & without getting any solution for the problem i wont pay this months installment.You can contact me on [protected]. My reference number is 14716766. Thankyou.

LG Plasma TV 32" — Refusal to do service

i had purchased an LG plasma TV 32" from a shop called SuperElectronics World near saraswati hospital gurgaon Model no 32PC5RA in Feb 09. The TV is now in warranty period. Now i have to transport it to Mumbai as i m shifting residence from gurgaon to mumbai. However when i called up the shop to send someone to pack my TV they said they would do so but no one came. When i called them again they refused to take my calls and promptly disconnected them as soon as my number flashed on their mobile.

When we go to buy products, these shopkeepers promise us the world but when it comes to service even if it is in warranty period, we r treated like dirt. i wish that their agency be cancelled.

L.G/LCD TV — problems in services

hello sir... i am ankii singla . i have purchased a LCD tv feburary 2009. due to some technical problem my t.v did not work last two months i have filled a complanied many times but my problem solution has not been solved .my complaint number is c[protected]. u can also search my complaint through my mobile number that is [protected].i m facing this problem please i request to u immediate solve my problem....


thank you

goodday, pls we want to know the condition/payment of the lcd tv my hubby brought to u last week monday the serial no is 903srgm4715926 lcd, also we hv been trying the no. gave us lst week, but no avail, thks

LG LCD 32" — installation for lcd

dear sir,

I PURCHASED THE LCD 32'' on dtd. 4-2-2012 , but still yet installation not been done , because o[censored]r poor service.


I HAVE DONE MANY CALLS TO UR CUSTOMER CARE BUT THEY ASKED THAT INSTALLATION WIILL BE DONE AFTER 72 HOUR, BUT BEFORE THIS THEY ASKED THAT OUR TECHNICIAN MUST BE REACHED TO U IN 24 HOUR.

SO I AM VERY FRUSTED TO UR BAD SERVICE,

PLZ. SOLVE MY PROBLEM AS SOON AS POSSIBLE, OTHERWISE I HAVE NO OPTION TO GO FOR AN LEGAL ACTION AGAINST UR CO.


MANISH SHARMA([protected])

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer,

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number with us?

With regards,

weCare
Bajaj Finserv Lending

Bajaj consumer finance staff issues. Loan acc no 4030cd00163391
We had purchased a LG 32 " LCD tv on 14th August 2012 on consumer loan with an initial down payment of Rs.6099 made on the same day. It was agreed between two parties that we would close the deal by paying eight monthly instalments rated at Rs.2600. We had almost finished the loan when there was a cheque bounce in the sixth instalment. The customer care had given a call reminding about the payment and I could nt make the payment immediately due to my busy schedule at work. On 1st April 2013 the customer care officer was extremely rude and behaved in an unprofessional and curt manner. He started threatening stating that they would come home and seize the tv and that they knew the whereabouts of our house and office. Therefore I did not want to deal with bajaj finance anymore and have made a full and final settlement today. Bajaj finance loan account no is 4030cd00163391 contact no [protected] I am ok with Tamil language.

Bajaj Consumer Finance — bajaj finance collection staf issues

Bajaj consumer finance staff issues. Loan acc no 4030cd00163391We had purchased a LG 32 " LCD tv on 14th August 2012 on consumer loanwith an initial down payment of Rs.6099 made on the same day. It was agreed between two parties that we would close the deal by paying eight monthly instalments rated at Rs.2600. We had almost finished the loan when there was a cheque bounce in the sixth instalment. The customer care had given a call reminding about the payment and I could nt make the payment immediately due to my busy schedule at work. On 1st April 2013 the customer care officer was extremely rude and behaved in an unprofessional and curt manner. He started threatening stating that they would come home and seize the tv and that they knew the whereabouts of our house and office. Therefore I did not want to deal with bajaj finance anymore and have made a full and final settlement today. Bajaj finance loan account no is 4030cd00163391 contactno [protected] I am ok with Tamil language.

Bajaj consumer finance staff issues. Loan acc no 4030cd00163391We had purchased a LG 32 " LCD tv on 14th August 2012 on consumer loanwith an initial down payment of Rs.6099 made on the same day. It was agreed between two parties that we would close the deal by paying eight monthly instalments rated at Rs.2600. We had almost finished the loan when there was a cheque bounce in the sixth instalment. The customer care had given a call reminding about the payment and I could nt make the payment immediately due to my busy schedule at work. On 1st April 2013 the customer care officer was extremely rude and behaved in an unprofessional and curt manner. He started threatening stating that they would come home and seize the tv and that they knew the whereabouts of our house and office. Therefore I did not want to deal with bajaj finance anymore and have made a full and final settlement today. Bajaj finance loan account no is 4030cd00163391 contactno [protected] I am ok with Tamil language.

Dear Customer,

Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.

During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Dear Customer,

With reference to our discussion, we sincerely apologize for the inconvenience caused. We have shared your feedback with our relevant department.

We request you to keep paying your EMI's on time to avoid collection related followup for your account. In future we request ou to write to us at [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

LED TV

My led tv after one and a half year ( immediately after warranty) has got a major complaint.The repair cost is almost equal to buy a new one, which i cannot afford . I want to get it replaced.

LG — PHONE IS NOT GOOD

HI.........FRIENDS.....THE LG LAUNCHED A MOBILE TOUCH SCREEN MODEL NO GD510 (LG COOKIE)....ITS A WORST PHONE...IT HAVING A LOT OF PROBLEMS....THE EAR PIECE VOULME IS VERRY VERY LOW...OUR VOICE CANT AUDIBLE TO OTHERS.....MUSIC PLAYER IS NOT WORKING PROPERLY...RADIO FREQUENCY IS NOT SET AUTOMATICALLY...ALWAYS SET MANUALLY......I GAVE IT TO LG CUSTOMER SERVICE CENTER THE PROBLEM CANNOT BE RECTIFIED.
PLEASE DONT BUY THESE MOBILE..............

LG Mobile — LG MOBILE PHONE NOT WORKING

DEAR SIR,
I PURCHASED A LG MOBILE LAST MONTH FROM SRI RAM MARKET LUCKNOW. IT IS GIVING PROBLEM SINCE THE DATE OF PURCHASE. WHEN I CONTACT TO YOUR SERVICE CENTRE AT SRI RAM MARKET, LUCKNOW, THEY ASKED TO UPDATE THE SOFT WARE.
THE RECEIPTINIST IN CUSTOMER CARE OF LG ASKED TO PAY RS 84.00 FOR REPAIR WITHIN 10 MIN. WHEN I PRODUCED THE BILL AND ASK THAT IT IS UNDER WARANTY, SHE ASKED ME TO COLLECT IT AFTER ONE WEEK.
SIR, PL LOOK INTO THE MATTER AND INSTRUCT YOUR CUSTOMER OFFICE TO DAEL THE CUSTOMERS PROPERLY, OTHERWISE IT IS VERY DIFFICULT TO SUSTAIN IN THIS COMPETIVE MARKET. I WOULD ALSO LIKE TO MENTION THAT I AM A PERMANENT USER OF LG PRODUCTS LIKE AC, FRIDGE,MOBILE AND OTHER PRODUCTS.
PL LOOK INTO THE MATTER AND HELP ME BY TAKING NECESSARY ACTION AS I HAVE TO GO 200 KM AWAY TO CUSTOMER CARE.
WITH REGARDS
AJAI SHANKAR
SECRETARY,
INSTITUTUIN OF ELECTRONICS AND TELECOMMUNICATION ENGINEERS,
B-125, SANCHAR-VIHAR COLONY
ITI LIMITED MANKAPUR
GONDA(UP). PIN 271308
MOBILE NO [protected]
[protected]
PHONE (OFF) [protected]
[protected]
PHONE (RES) [protected]

hello sir.madam
i receive 11 months before one mobile of lg GD 510cookies pep .but mostly touchscreen, battery, mobile switch off automatically, and other multiple problems attended .but your service centre persons are attented but not satisfy so iam not satisfied i send in ur service centre arround 20 kms .TILL NOW BATTERY PROBLEM NOT CORRECTED PAST 2 TIMES .i go and attern two times and every time take 2 hrs minimum so i am not satisfied if lg mobile i and my collicues are change as soon as possible.sorry for an ur mobile NOT USING.please is it possible one person come and collect o[censored]r mobile not an money i need .thanks for ur mobile .contact no [protected]
MODEL::-GD510
S/N:-002KPYR022354
MADE IN KOREA
USER :-COIMBATORE, TAMILNADU, INDIA

lg mobile phone 510 — automatically switches off and initializes

my mobile phone lg 510 automatically switche off and when restarted it is initilised automatically . i think there is a software probleum

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

why automatical switch off Lg t375?

LG — fraud

sir...me got call letter fr interview from LG industrial in coimbatore...i heard tat cmpny is fraud...plz gve me information abt tat company....its my life....

LG service is very very bad .

if you cal you will get a service after you became short tempered

than only you pay more.

now you paid more ... next time they will not less for you.

service people also have spares and service target.

if he asks 10000 rs . you say

company just show some 2, 000 rs .

i will pay you 2, 000 extra just service and give me.

he will dedicate and work that is indian LG service ..

AC daal ke cool ho jane ka

for that 2000 rs extra while paying record with hidden cam.

he wil dedicate his life for you...

Yes. Even for a small service, We have to call them and wait for their 24 hours, which in reality is more than 2 weeks

Dear Mr. Francis,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

Dear Mr. Ranjan,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG Refrigerator — Replacement of Refrigerator

I have purchased one refrigerator on 26th oct 2008 from KOHINOOR Vashi against b.n. 405508. the same has been gien some problem and I have been complaines about it to Kohinoor. Complain No W8CB1405807 has been given by them, also one person hase visited to my house to attand the complain. I have asked for replacement of my Refregerater and was assuerd that the refrigerator will be replaced in a week. Now it is now more than 20 days gone but no responce has been recieved from the service center. I was taken one refrigerator on rent for temperorary use. In present situation I feel that I have to pay more amount for the rent than the cost of Refrigerator if I wait for replacement.
I think if their is delay in replacement than it should be retuned so that I can purchase a new one.

LG — Replacement of my refrigerators

Dear Sir,

This is to inform to inform you that i have purchased a fridge of LG GL235 Intellocool in the month of October 2008. Since last Six months i am facing some problem with the unit. i have purchased a LG product as i have heared that the after sales service of LG is best in comparison to other manufaturers in india. But i am sorry to say that my experience is very bad with LG. in the last Six months co's engineers visited & checked my fridge 4-5 times & changed a spare part three times. Last time when he is changing the parts i asked him that what is the problem with the fridge he told every things is ok i have changed the parts & now your fridge is ok. i asked him that you have changed this part 3 times why it is not working properly he said me that last two times i have replaced the parts with duplicate one now i have given the original one now your fridge will work properly, sir i am not expecting this from LG that after purchasing a products from the company like LG, i will get a duplicate parts in service. again i asked him will you take the guarantee that my fridge will work properly he said no i have repaired this i don't know how many days it will work properly. then i called up co's customer care again & they sent an engineer again that man told me that every thing is ok i have not to do anything. sir i told many times your enginer & customer care that this particular unit has some problem please replace my unit but they are not taking the matter seriously.

at every visit co's engineer is saying to use me stablizer which will safe for my fridge, sir when i bought this from Cams Corner City Centre Mall Saltlake Kolkata the salesman told me that the fridge does not require stabilizer then why co's enginer is saying this. Sir in my area there is no power fluctuation and all the persons in my building using fridge & other electronic without stabiliser.

When i have purchased the fridge i have been informed that my fridge is under 7 years warantty which please confirm as co's engineer is saying that my fridge is in warantty for one year only.

Sir, I request you to please look into the matter seriuosly & arrange to replace my unit immedietely as this unit must have some problem. I have purchased two units on the same day the other one is working properly & there is no complaint in this.


Amit Singhania

L G REFRIGERATOR — REPLACEMENT OF THE REFRIGERATOR

Dear Sir/ Madam,

i have purchased a double door refrigerator of the L.G company from White Planet Ernakulam Kochi,
but its having problem of cooling of bottom compartment which have been repaired 3 to 4 months before, but the same problem arises the second time, when i complained to the White Planet they have asked me to bring the refrigerator to their godown, also now the LG service personnel are telling that again they will repair and give it to me but not giving me the assurence that it the problem will not be incured again when i asked them to give me the replacement they are now refusing for the same,
kindly advise,

Thanks and regards

Dear Sir,

I m frostrate from your product Refrigerator model No - 195 nc-4 that was purchase on dated:22.01.2010 and after many time lodge complaints but never resolved as on date and time. So, you please take care and resolve the same today eigther i have no any option for go to consumer court.

With Regards

Basant Nath
H.No- C-77, Rajiv Nagar West, Gali No - 1, Gurgaon.
Cell No - [protected]

LG — PRODUCT REPLACEMENT

I brought new LG PLASMA TV 42' on 31st october frm delhi paschim vihar. But plasma tv is not working. One LG executive told me ur Product has been replaced by with in 10 days. But my product is not repalce & LG compant told me sir I dnt have any plasma tv in stock. Very poor service.

Thanx & Regard's
(ANKIT ARORA)

Dear Mr. Chakraborty,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Sir,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Mr. Mohanty,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG — Extended Warranty Certificate not received

I Nishikant Mhatre, bought LG 18.5" W1941S on Feb 03, 2009. It was having offer 2 years extended warranty.

I was staying at below said address:
406/6, Anand Vihar Soc,
Near Rly Crossing,
Kharegaon,
Kalwa (E), Thane 400605

But I have shifted to the address:
301, Subhadra Apt.,
'B' Wing, Behind Dhanraj Nagar,
Diva (E), Thane 400612

When I registered for warranty I gave Kalwa address & when I sent required warranty docs to LG's Delhi address I gave my Diva address. I checked on companies web site, it shows certificate has been sent through Blue dart courier AWB number [protected] on 27/04/2009 but I have not received any certificate from them. I contacted Blue dart they said it was returned to Solution Integrated at Delhi address but they do not have contact details Solution integrated.

I want certificate to be issued to me at my new address. I tried to contact on contact number provided on co's web site but it says no not in used. I called on co's cust care, they are guiding me to call brnach but when I call to branch they dont have any info abt the extended warranty certificate.

Details of docs sent by me to co's Delhi addr:

Name of courier: DTDC courier and cargo ltd.
Date : 23.03.09
consignment no: M42209823
Cust ID: NS0602203

L.G Monitor — Operator keys are not working

My self ravi sharma from sudershan park F-281/b near moti nagar. A few months back i had purchased l.g monitor 15"inch. now it's button are not working so please send your executive to repair it.thank you

L.G. — LG not listen

We bought LG REF 405YVQG4-390LTRS on 03/11/2010, from Kohinoor Electronics, while delivery time it has dent on body, delivery men informed us that they will inform to the customer care dept. and change the door, since long we wait for them they are not visit, We paid all EMI regularly but there is no response from the Kohinoor Electronics as well as LG Co. while we bought a new LG Washing Machine FU1021PFRV 9Kg from Kohinoor Electronics on 14/08/2011 a same problem repeat with us, Its body has dent we lodge complaint on 61160400 for that in Kohinoor Electronics and they give us Complaint No.AUG 1515, after that no response so we called them 17/08/2011 but no action from Kohinoor Electronics but Ms.Pooja inform us LG.C.C No.30910901 a complaint attend by Mr.Tarun and C.No. is RNA[protected], again no response again call and get number of area sales manager Mr.Sachin [protected] on 18/08/2011 waiting for them but no action so we called on 24/08/2011 so we finally called to Ms.Pooja and informed that we are going to return and bare lots of phone calls as well as going to make stop payment they immediate send new machine and take back the damage machine soon, when a Technician ([protected]) visited our home we saw him a LG Fridge he inform and make a not for exchange a Door but no result till date meanwhile we called on C.C. and here all complaint ref number for short to understand how LG not listen customer attn.by Mr.Akhil Dt:19/09/11 RNA[protected], again Mr.Akhil Dt.22/09/2011 RNA[protected] again Mr.Prashant Dt.03/10/11 RNA[protected] RNA[protected] again Ms.Sashi 12/10/2011 RNA [protected] again Mr.Tahir RNA[protected] a last Mr.Anand 22/10/2011 RNA[protected] Mr.Anand informed us that our complain attend by M/s.Sigma Services on 21/10/2011 and they made report that we are not interest to pay the changing door's amount, so we get the Sigma Services No. from Mr.Anand, we called on[protected] and talked with a lady, informed her our complain number she told us same that we are not interested to pay, we asked her when a service men visited our home? we want to see/ require a visit report card, so she put a line on hold and Mt.Tafuiq came on line and promise us that their person will visit our home. Mr.Rakesh [protected] service boy visited our home and inform that we have to pay some rupee for change the fridge's door due to more then 6 months passed, now we want to know why the LGCC not send them men on time for that? why we bare for all when we lodge complaint again and again? is there any chance to get some result? or any responsible person name/number to talked with them and may they listen our problems.. because we complaint and the service men never contact us and directly made a fake report. as we saw your programme in CNBC news there you provide a service and healthy work and give justice to all dear customers.

Mrs Deepa Panchal Mumbai. [protected]

Refrigerator GL-245FEDG5 — RNA 130228001880 STILL NOT HEAR

I had brought one refrigerator on 20/06/2012 from greater noida and after a few time o[censored]sage it stated to create problems, i complaited it and on 20/02/2013 engineer came and took the freeze, they were saying that there is a gas leakage problem in it, and when they returned it back its ice chamber door frame was broken. Initially i refuse to took that broken freeze but they promised to get it repair as soon as possible( Mr Magvender mob no [protected]), i also mention it in receipt slip. After lodging the complaint in customer helpdesk i received complaint id RNA[protected] then one engineer come to check the refrigerator and took some snaps of it. But it has been more than 14-15 days no news were hear from your side.
Kindly look into the matter as soon as possible.
Waiting for response....

From
Mr Anand Singh
Mob no [protected]
Flat no 608 ITBP CO OP Housing society
Sector PI 1
Greater Noida

Dear Mr. Anand,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG 32 inches LCD TV — not working

I had purchased one LG LCD TV from you on 27.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.

But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. 2 months back i lodged the complaint, But so far no response from LG.

LG TV — Complaint not attended

There was a fault in the sound of my LG 25" TV. I complained on 23rd of October and the engineer came on the 26th of october.

He said there is a fault in the sound. Some part has to be replaced and since then till today 7th November there is no response from LG.

I have been calling thrice everyday for the same. My old parents cannot watch TV at this moment for the past 14 days.

LG — NOT ATTENDING COMPLAIN

MR. Mukeshbahi K. Bhagora
B/39 shubh amar society
Anandnagar cross road,
Nr. ashray tower
Ahmedabad-380051

COMPLAIN ABOUT MY REFRIGERATOR IS NOT WORKING A DATE OF 13/06/2009. THEY ARE COMING ON 15/06/2009BUT WANTS A TIME AND TOLD THAT SOME MECHANICAL PROBLEM IS OCCUR ON MY REFRIGERATOR.. THEY GARUNTAY ME THAT REFRIGERATOR WORK ON 17/06/2009. BUT MY REFRIGERATOR IS NOT WORKING ON THAT DAY. AFTER I COMPLAIN AGAIN IN COMPANY . THE ENGINEER COME AGAIN ON 19/06/2009 AND TOLD THAT WIRING IS NOT PROPERLY ON REFRIGERATOR. HE AGAIN DO SOME WORK BUT COOLING PROBLEM IS NOT SOLVE. AND HE REGISTERED THAT IN COMPANY THE PROBLEM IS SOLVE. AGAIN I REGISTERED COMPLAIN ON 20/06/2009, BUT THAT TIME COMPANY SAYS THAT YOUR REFRIGERATOR COOLING PROBLEM IS SOLVE.I TOLD THAT MY COMPLAIN IS NOT SOLVE. AGAIN COMPANY REGISTER MY COMPLAIN BUT NOT SEND ENGINEER.

LG TV — transistor sc5858

lg 49 inches tv transistor sc5858 has burn not available in hyderabad market please give me a nearest address to purchase transistor thanking yoy sir

LG COUSTOMER CARE NOT RESPONDING COPLAINT PENDING FROM THREE MONTHS SPLIT AC NOT COOLING.

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG — Pathetic Consumer service

LG has been pathetical, unprofessional and ignorant worst than unorganized television repair setups. Responding to my television repair complaint LG’s service engineer turns up after few reminder calls, checks the TV finds fault with some spare. Since he was not carrying the spare commits to come back next day and fix it. Again few calls for his delay in coming, reason spare not in stock, finally he turns up repairs the TV and leaves. Next morning when I switch on the TV and check, I find the problem still persisting. I text message him and he responds spontaneously, comes checks the TV and admits. He tries to fine tune technical numbers but in vain, calls up his colleagues and checks on the details. With the details unavailable he opts to check with customers TV sets come back and finish the job. Three days go by I finally call him he says he is unable to get the desired details; he would have the TV taken to workshop and get it fully repaired there. Two more day pass by I call him again and he is also surprised that the TV is not picked finally after few calls and rude talk, my TV is picked up, a standby provided. Five day pass by no communication I call back TV is repaired is under observation and would be delivered tonight. As expected it didn’t happen, again few calls some email messages and the TV is delivered the next evening. To my surprise again problem still persisted, I call back the engineer, he promises to come the next day. I call him the next day, since it being a Sunday he excuses himself, I understanding the scenario ask him to come Monday morning. Monday morning I wait for him in vain, and then I call him at 2 pm he says there was an internal meeting and hence he could not make it, I am annoyed. He finally comes and checks, it’s the fault of tata sky he says, and then I ask him how did the standby TV work fine.
He is clueless recommends to get the TV picked again but this time without standby, I am once again fuming, he lodges in a complaint and leaves. 7 day pass by nothing happens despite I registering complaint after complaints on line each day. I finally call him up once again he is surprised, then asks for 2 more days time to get the TV picked, I agree but warn him of consequences if this time it is goofed, I also text message my warning. Again nothing happens, irrespective of my daily complaints on line. Finally I email to higher authorities after 5 emails in 3 days I get few calls apologizing, but with no satisfactory explanation. Worst still I get an email stating that your set has already being repaired if you have further problems please communicate (height of ignorance).
I am so annoyed 20 days of persistent following, emailing registering complaints, phone calls had no effect pouring water on duck’s back, I refused to let my TV be serviced by unprofessional, incompetent LG. And very promptly I get a message “your complaint is closed”.
I intend to caution general consumers to give a second thought before purchasing any LG product based on my true experience. Consumer would definitely get a product which gets spoilt in few years and the support service pathetic.

LG — Pathetic services by lg and its employees

I had purchased a 580 litre fridge of Lg and has been struggling to get the issue resolved for a default in the refrigerator.. I have written several mails to the customer care and also have spoken at least 50 times with 2 gentlemen named Prful Chandra and peasant patio supposedly handling Mumbai location.. Service mechanic have visited the house for refrigerator inspection and also taken the defective material for inspection and also taken picture of the same supposedly to be sent to their Korea office...I am constantly calling praful and also to peasant but they do not answer my calls also now.. I have Ben following up on this for moe than 1 year now.. Have al the mail trails for record production and also have started maintaining call details to be produced.. Can u h ell me in obtaining e conatct details of the right person t highlight this..

Dear Sir,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team