[Resolved] LG / Top Loading Washing Machine — Complaint for DEMO

lattu007

from Kolkata, West Bengal

Address:

West Delhi, Delhi

Hello,

This is to complaint against the un-acceptable customer service received from LG after purchasing new Top Loading Fully Automatic Washing Machine( 7519PR ), from V.N. Agency Pvt. Ltd. Uttam Nagar, New Delhi( Sr.No. 19160 ) on 3'Nov 2010 on the auspicious occasion of Dhanteras. For which the Demo was supposed to be done within 2 working days which is not yet been attended or rather no one has answered to our calls properly giving us a specific time that when will be the LG rep. will be coming for the demo. The services has been worst than ever we have faced by any of the consumer products Co. and LG is one of the best selling product this season, don't know how many customers will be yelling for the services filled with anger. If this kind of services continue i wonder how the co. would continue to grow as After sales service matters a lot for future sales growth.

I wish that my complaint for the Demo will be considered seriously else i wish to return the product on the grounds of not delivering the services.

Prateek Srivastava
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sudhir Kumar SInha

from Mumbai, Maharashtra

LG washing Machine-Top Loading — No performance

Dear Sir,
I have always appreciated the quality and service of LG. In my house right from Micro wave oven to TV, DVD, VC every product is from LG. This is because we believe in LG and its after service.

But, after purchasing washing machine on 18 March 2007, we have undergone very bad experience.
Since, I am in sales and am on tour, thus my wife has to take care of every thing. And she is totaly upset with the performance of the machine. Right from the first day, she has been calling on the following numbers and asking help.
Ajay Jee [protected]/[protected],
Suraksha Malhotra, Hemant, Narendra Goel -[protected].
Customer Service:[protected] &[protected].

Every time they wrote the complain. Till now more than 11 (eleven) complain has been lodged.
About 7 times the service engineer came to repair. They came and washed the clothes in front of the dealer as well.

When they where not able to correct the fault, they took the machine to the work shop.
After 10 days they returned it and now it is lying in my house . Still, we are not satisfied with the performance.
Now, we are desperate and feel cheated.

PLS. RETURN OUR MONEY AND TAKE AWAY YOUR MACHINE.

Thanking you in anticipation!
Regards,
Sudhir Sinha.
[protected].
[protected]@yahoo.co.in

Details of Machine and purchase:
Inv.No. R-3239/06-07 Dt.18 Mar 2007.
LG W/M 7131.
Purchased from:
Fairdeal Electronics.
26 A, K Block, Rajapuri,
Palam Matiala Road,
Opp Sector 4, Dwarka.

kuzhali

from Cuddapah, Andhra Pradesh

LG — Demo not delivered on time

I have bought a LG washing machine on 26.11.2008 in Vasanth and Co chennai. Model no LG-WP-9526 S. LG is suppose to give a demo service within 24 hours but they failed to do so. I got fed up of calling the customer service who constantly repeat "today definitely we will attend you madam". Today (29.11.2008) i have raised a request 4 times and my request no is S8CB2604613.

Very poor service in Chennai.

Murali Kondury

from Ahmedabad, Gujarat

LG Top loading fully automatic washing machine — Your service is the worst

I have lodged a complaint on the helpline asking someone to attend to my washing machine on 6th November 2010 vide complaint number C10B0619054 and today that is on 20th November 2010, i get an SMS saying, "The complaint is closed because the customer does not want the service" I have 2 LG A.Cs too a home. Will never ever buy an LG product. Ideally now after againg lodging this complaint, I should be given a free of cost service and the service dealer debited who was trying to act funny by sending me an SMS today. Shame.