[Resolved]  LG Washing Machine — poor customer care

I have lodged a complaint (C[protected]) with LG for following matter.
I purchased a washing machine from LG Dealer on 30th May which didn't work at all. They sent a surveyor who found some problem with power system and as such I asked to replace the product. They said it will be done soon. After this there was no call from LG. Whenever I tried to call, either the phone was off or it was never picked up. I found contact of call centre from web and called them and some how, after 10 days, reached the concerned person who said the product is not in stock and so select a different one. I selected new one which was to be shipped in a day or two. But again there was a break. When I contacted the person he said the new product has a dent(as if they had only one). He promised to send a new one in two days time but again no call for 5 days. When I called (17th day) the person said I will call back in morning. There was no call and when I called he doesn't pick up the phone.

From day 1 of my purchase of a front loading washing machine, I am experiencing mental torture not mentioning the physical aspect involved therewith. The problem has been that water started leaking from the front side to cover a sizable area so much so that I was victimised to mop the place(without the servant's help) lest I slip and break my fragile bones of 65 years.The waterlogged marble floor may go unnoticed is another factor to be mentioned. Though the service people attended my frantic call, the problem is yet to be solved with a fornight goneby.
I strongly request the company to replace the appliance & relieve me of my agony.
Mrs. Rodrigo
54, Madha Koil St.,
RGL Colony Ph 2
Mugaliwakkam
Chennai[protected]

Dear Sir,

Kindly notethat I never expected LG customer care & service centre this much worst attitude having, this attitude going for long time it is very well known that all business man they are destroying his own business without knwoing the customer complaint.

Without customer satisfaction you can not develop any product in India, LG customer care not taking any issue seriouly and same Service centre also. This activity not at all good for Company development.

I am following my washing machine repair from 03.12.2010 till today, but nobody lifing the phone nor anybody calling,

Fully Automatic Washing machine, Top loading, Washing machine no: WF 38019QS. Purchased on 01.12.2008, washing machine completely break down from 03.12.10 onwards,

My complaint No:[protected],[protected],[protected],[protected] Mr. Amit Bhai service centre Mobile No: [protected] till date he is any responding nor lifting the phone.

After 13 days Mr. Kalpesh Rathore came my house checked my washing machine he says some parts should be change he may come another 2 or 3 days, but morethan 10days is over, he finally lifted my phone today on 21.12.10 he says you talk to Mr. Amit bhai- service centre in-charge, but he says only for your machine repair our person will not, he required customer complaint minimum 10 for the my location.

Sir you are given Order to Service centre for taking care customers compliant, but service centre asking for complaint 10 customers, I can wait for 1 or 2 years for requiring another 10 customers .
This is very shame of the LG product management. In present In India verygood market for only LG, whirpool, Samsung, Videocon, Godrej is follow on.

Kindly notethat if customer complaint you cannot solve timely, your business is going to last place. You know that customer can develop your product or destroy your product also.

Thanking you,

Regards,

K. Mani.
Mobile No: [protected]

Dear Sir,

Kindly notethat I never expected LG customer care & service centre this much worst attitude having, this attitude going for long time it is very well known that all business man they are destroying his own business without knwoing the customer complaint.

Without customer satisfaction you can not develop any product in India, LG customer care not taking any issue seriouly and same Service centre also. This activity not at all good for Company development.

I am following my washing machine repair from 03.12.2010 till today, but nobody lifing the phone nor anybody calling,

Fully Automatic Washing machine, Top loading, Washing machine no: WF 38019QS. Purchased on 01.12.2008, washing machine completely break down from 03.12.10 onwards,

My complaint No:[protected],[protected],[protected],[protected] Mr. Amit Bhai service centre Mobile No: [protected] till date he is any responding nor lifting the phone.

After 13 days Mr. Kalpesh Rathore came my house checked my washing machine he says some parts should be change he may come another 2 or 3 days, but morethan 10days is over, he finally lifted my phone today on 21.12.10 he says you talk to Mr. Amit bhai- service centre in-charge, but he says only for your machine repair our person will not, he required customer complaint minimum 10 for the my location.

Sir you are given Order to Service centre for taking care customers compliant, but service centre asking for complaint 10 customers, I can wait for 1 or 2 years for requiring another 10 customers .
This is very shame of the LG product management. In present In India verygood market for only LG, whirpool, Samsung, Videocon, Godrej is follow on.

Kindly notethat if customer complaint you cannot solve timely, your business is going to last place. You know that customer can develop your product or destroy your product also.

Thanking you,

Regards,

K. Mani.
Mobile No: [protected]