[Resolved] LG / Washing Machine — NO service

renu2012

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala

I had registered a complaint with the LG customer care about my front loading washing machine. It started out with some unusual sounds which I had reported. I was duly told that a technician would call up in two hours and the complaint would be attended to in 24 hours... Well, its been over 72 hours, and no one has turned up. Everytime I call, I am told that my complaint will be put in the priority list. I was given a local service centre number which when called, I was told the technician would surely come today.. I am still waiting with a whole pile of dirty clothes and a completely broken down washing machine ( thanks to want of timely intervention, the nature of complaint has gone from a crying washing machine to a completely dead one). Life's definitely NOT good.. LG people, anyone listening??

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Deep Mangat

from Bengaluru, Karnataka

LG / Washing Machine — Excellent Customer Service

Washing maching purchased on Nov 15 2009. Instructions communicated clearly at the time of purchase to LG that for any Demo or installation time of visit has to be before 8 am or after 8.30 pm. Need this to be installed asap. Contacted customer care several times without much movement from LG. LG staff seems to not only be rude and pathetic and lethargic, they like shirking responsibility and work. LG staff does not stick to timelines or commitment. My office hours are 8 am to 8 pm and it is difficult to stay at home and wait for an LG engineer to come and install the washing machine!! LG is not paying me salary so that I can use the same money to buy products. Inspite of several followups there is no change in behaviour or sense o[censored]rgency ownership or accountability. Everyone asks me to talk to some one else!!! Please send me your CFO information to further escalate the matter. I am taking this legal if I do not get a response.

dr.gayathrireddy gopuvaram

from Hyderabad, Telangana

respected sir, im costumar from nellore, andhra pradesh.u have the problem regardg door of lg washg machine .here the people r not good at service station .they r suckg money from custumors with out doing service.by cleang outer surface.they cheeting the people.every custumer her r sufferg.they r doing man handling .our famaily relatives r lg customers .but here service ic bad.kindly pls check u r service ststions complaints

Poonam Kathuria

from Delhi, Delhi

LG Washing Machine — Services

I booked a complaint for my just less than 5 years old washing machine vide complaint No.RNA[protected] on 28.5.2011. LG proved themselves to be the worst service providers for their own products as the repair of machine is pending due to lack of part with the company. If such a reputed company does not have its own parts, it is liable to compensate the customer failing to provide after sale service of its own product as well assuring the get the product repair within 48 hours. Also LG lacks skilled mechanics as all the mechanics visited to attend my this complaint were un-experienced that too I observed the same for LG other products. Also the management at LG customer care / service station of the area is not upto expectations of the customers.