Maruti Car — Serious issues with new car Swith Ldi Desire
This is to bring to your notice that Swift Desire (Ldi) was purchased for which delivery was obtained from Modern Auto mobiles on May 06, 2009 .
The car was running locally for 7th and 8th of May, 2009. But on May 09, 2009 while we were going to Karnal after crossing Ambala Cant. we experienced a smell coming from
the AC vents in the car .
Since a tanker was in front of the car it was thought that the tanker moving in front might have been spilling some diesel which was resulting in the pungent smell.
But even after over taking the Tanker the smell continued and we thereafter we closed the blower + AC and immediately that the fuel tanker indicator in the dashboard was
also showing sudden fall.
Apprehending some problem the car was parked in the adjoining Petrol Pump Dhillon service station before Chaupal restaurant .And after stopping the car smoke was seen coming from the bonnet and after opening the bonnet it was seen that the smoke was all around in the Engine area and lot of diesel had flown which could be the line marked below the car on the road.
After talking to the service station people I was asked to call some mechanic whose number was displayed at the service station itself and Mr.Radhe Sham was contacted over mobile(94160-96075) at 0935 AM of May 09, 2009 and he was asked to rush to the spot and he was informed that the ignition key the diesel was seen oozing out from the engine top that is the portion covered with some black plastic.
After about some 10 mins the mechanic came and after opening the above mentioned plastic cover, and it was noticed that the lock provided in the return nozzle had came out which had resulted into the fuel (diesel) discharge from this area .The entire portion beneath the plastic cover was seen dipped in diesel and it took lot of time to remove the diesel by inserting the cloth and then squeezing the cloth time and again.The later part of getting it dried by powering water showers and thereafter with air blower and running the vehicle for sometime before moving the vehicle .In this transaction I almost lost the half tank of diesel which was about 15-20 liters and more than one and half hour besides going through the trauma and shocking experience .
I had a great confidence in MARUTI having Japanese expertise and background and pioneer in motor vehicles, but the incident which has happened after only 2 days of delivery of the car when for the 1st time 5th gear of the car was used .I have seen lot of stickers having been pasted on different parts of the car of having 'tested', 'inspected' and 'ok' but it appears that this has been done on paper otherwise how could a new vehicle can give such a trouble and I had to postpone of movie to late in the night and as a result I had to come in the evening that is in day light .
As I have seen from this incident its quite clear that the manufacturing staff had done unpardonable act and have played mischief before giving clearance and I am really shocked and I am not sure how the confidence can be restored especially when I am out of town.Had the vehicle run for another few mins it could have caught fire and hence endangering lives of the passengers in the car .I expect a detailed soul searching from Maruti Udyog's and a remedial action be informed to me in writting or email .In case timely action is not taken to get the defect removed besides I owe an assurance from your company the vehicle will be free from such defects in future and for which you are free to inspect the vehicle through your technicians (experts) to find out why such an incident had happened at all in the first place .
I will be constrained to make a complaint with media as well as consumer forum in case remedial action and guarantee is not assured within reasonable time .
I will also like to know what are the company and sellers liablities in events like these.
Engine no :1215016
Tempno : CH 09 - 9605
Chasis no: 173677
Deleiver on: 05 May, 2009
Delivered by: 0702(Modern Automobiles)
Munshi Lal Singh
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