Maruti Suzuki India Complaints & Reviews

Dear Sir,

1. My name is Flt Lt Alka Pandey and my husband, Sqn Ldr Shailesh Gautam and I are serving Air Force Officers. We are the proud owners (at least till not so long ago we loved to believe so!!) of a WagonR LXI model. We had purchased the car from your authorized dealer 'Hira Automobiles' at Muksar, Bathinda in Sep 2005. It used to then give us a mileage of 15-16 kms/Lt in city and upto 18 kms/Lt on the highway, with the AC on. The same continued till Jun 07.

2. In Jun 07, one fine morning suddenly our car failed to start without any pre-warning of any sort prior to that day. We immediately called for the Service Engineer at Hira Automobiles, Muksar (Bathinda) and they towed our vehicle to their service station the next day. After two days we were intimated that the 'Engine Head'’ of our car was faulty and it needed replacement. It was shocking to hear the revelation of such a manufacturing defect in our almost new and hardly driven car but since our car was still under warranty the replacement was undertaken free of cost and we had to pay just the labour charges and other minor charges of the oil replacement etc. Both my husband and I, due to other compelling reasons, unfortunately, could not personally oversee the repairs carried out to our car at Hira Automobiles, Muksar. Our car was sent back to us on completion of the repairs after one week. The in-city mileage(with AC on) it gave us after the repairs was approximately only 14 Kms/Lt. On enquiring about it, the Service Engineer at Hira Automobiles told us that this would gradually improve in a couple of months.

3. In Jul 07, my husband and I got posted to Bhuj, Gujrat. We drove down from Bathinda to Bhuj via Delhi and the mileage (again with AC on) given by the car on the entire highway was only approx 14 Km/Lt. As we perceive it, ever since the Engine Head of our car was replaced, there has been a gradual decline in the mileage it has given us. At present, it is giving us a mileage of only 11 Kms/Lt in city and 13 Kms/Lt on highway. Our repeated complaints to your authorized service centre, K.D. Motors at Bhuj has just fallen on deaf ears. We were initially advised by them to get a detailed servicing including engine oil change, air filter cleaning etc of our car done and we got the same done at their service centre itself in Mar 08 but, even then there has been no change in the mileage of our car.

4. During our next visit to K.D. Motors, Bhuj again with the same complaint in May 08 we were told that we should get our car tank filled from a petrol pump near their service station and then check the mileage. We did as we were told to and again the mileage came out to be roughly 11 Kms/Lt only. When it was told to the service engineer at K.D. Motors, he just turned a blind eye to it saying that probably my husband and I are not driving the car the right way leading to consumption of more fuel. He also said that the car must be given to them to be driven for around 100 Kms, so as to find out its correct mileage.

5. I would here just like to bring to the notice of the higher executives of Maruti Udyog Ltd that when ever a customer buys a Maruti product it is only for the fantastic after-sales service and customer care the company promises to deliver to them. It is extremely disheartening and disappointing to know that even when our car is under the extended warranty clause and has been till date taken to only your authorised service centres, the technical staff at K.D. Motors is willing neither to undertake any kind of investigation or analysis for solving our long pending problem nor projecting our problem to the higher echelons of the company and rather are giving us totally baseless excuses pertaining to our driving skills. I would also like to bring out here that by the mere virtue o[censored]s living inside an Air Force Station, the issues of over speeding, sudden application of brakes, long idling time can simply be overruled in the first place itself. I would also like to ask you that are we not the same people who drove this car from day one in the same kind of environment and were getting 16-18 Kms/Lt mileage then, why has the mileage gradually dropped to just 11 Kms/Lt in a period of just one year? Questions like these are many but sadly there are none from your Maruti Team at Bhuj who are willing answer them substantially. It is actually sad to discover that all the promises made to the customers about a trouble free and beautiful experience of owning a Maruti product are actually based on such poor and amateurish technical support offered from the company’s very own so-called ‘authorised dealers and service centres’ in the country.

6. The least we would now expect from a reputed company like Maruti Udyog Ltd is to give us some viable solutions/answers with regard to our above mentioned mysterious problem of constantly dropping mileage of our car. Otherwise, let the company please own up that it is helpless and cannot offer us any solutions or remedial measures to solve this problem of our car so that I can at least reduce the monetary losses being incurred by me presently by owning a Maruti product and switch to a car from some other company which probably would offer me much better technical solutions to a problem occurring in their own product.

7. In the end, I would just like to say that it would really be a very big disappointment if the company of your repute and stature is unable to help us resolve our year long problem because just like the millions of other Indians I too would always love to believe that “INDIA COMES HOME IN A MARUTI SUZUKI " and not regret my decision of becoming a part of the Maruti customer family. Please help us revive our diminishing hope in your company by addressing to our mystifying problem on priority. We need your help and prompt intervention in this regard desperately.

A dissatisfied yet optimistic customer of yours,

Flt Lt Alka Pandey
CEO Office
Air Force Station, Bhuj
Bhuj (Kutch)
Gujrat - 370001
Tele :[protected]
Mob : [protected]
E-Mail : [protected]@hotmail.com

Dear Manager, Maruti Service,
I had been servicing all my Maruti cars from Autocraft, Kolkata-700060 since 10 years. I trusted that any parts replacement made by them would be MGP. Over the years they consistently supplied spare parts from United Sales Agency, 7 Ganesh Ch Avenue, Kolkata-13 who I presumed to be authorised suppliers of MGP. The payments for these spares were taken in cash. They follow this practice for all customers. They never gave me back the old spares or showed me the MGP packets. The spares they changed required frequent replacement. I learnt recently that United Sales Agency is not authorised MGP dealer. There is a clear unholy nexus between this service centre and the local dealer. I have been cheated like many other loyal Maruti customers as well as Maruti company of their sales and reputation. I have all the evidences to prove this malpractice and unscrupulous activity of this service centre. Please investigate the service charges for fitting of spares and why on those particular dates no MGP spares were procured from authorised sales point. Can it always happen that customers buy spares from outside to be fitted in the particular service station? I can help your investigations to prove otherwise if they resort to this desperate excuse. I am deeply aggrieved and also hold you responsible for letting this happen over the years. Please reply, or else I have to go to the media and the consumer forum.

Default in a new vehicle Maruti 800Duo with AC,
Rear wheels 1.5 inch out of chassis
Hi,
I took a new Maruti 800Duo with AC car from Maruti Suzuki, ACER Motors Secunderabad, A.P., on 10th June 2008. On the very next day, i reported some knocking sound in
the rear right wheel hile driving on highway no-7, whenever some some small or moderate digs occure. Rear right wheel goes to chassis and tyre gets into contact...

Dear Sir/Madam,

I would like to lodge a complaint against the conduct of Manager Mr. G.S Sekhon of Tara Automobiles, Bathinda (Punjab). He is responsible for the loss of nearly Rs.12000 to us. We have purchased an old car Maruti Zen 1995 Model from True value outlet of Tara Automobiles, Bathinda (Punjab). The very same day of purchase car stops working after 35 Kms. We asked them to take back that car & give us a new Maruti 800 Duo. The True value manager said that u have to get it transferred to ur name only then we can take it back. So we get it transferred to our name & contacted again, then they said they will deduct Rs 50, 000 for old car under exchange of new car. This was a loss of Rs 3000 to us as it was sold us in Rs. 53000. When we reached the showroom their manager simply refused to take back the car & said that he will not take this car at any cost. He said that it’s not a true value car. At time of purchase they said that it’s a true value car & 3 free services will be given & 120 quality checks are performed on each car sold by True value Outlet of Maruti. On that faith we purchased the car. On proper checking it was revealed that not even a single quality check was performed on that car, that is why it stops working on its purchase day. But when we reached there to exchange that car only after 20 days they harassed us for 5 hours & made fun o[censored]s by saying that r u a kid whom we have given a toffee & we accepted it. Manager also charged us of wrong statement. The conduct of manager was so irresponsible that, it is not expected from a reputed company like maruti. He insulted me & my father who accompanied me in every aspect. So we have to travel 100 Kms to Max Autos, Sangrur to exchange that car, for which they deducted Rs. 43000 only. Nearly Rs 2000 were spent to make that car in condition to reach Sangrur. So we lost Rs. 12000 in this process & we have not used the car even for a single day.

So keeping in mind all these things we would like to request you to please take a strong action against the manager & Tara Automobiles, Bathinda (Punjab), & order them to compensate this monetary loss so that in future they do not humiliate some other person without any reason. People like them definitely deserve this treatment, as they are a blot on the reputation of Maruti, as they are not doing any good to maruti’s cause.

Strong action is definitely expected & appreciated from such a reputed company like Maruti in this regard.

Er. Vishal Mohan Goyal
Lecturer, LLRIET, Moga
[protected] (M)

Hi,

I am writing this mail in absolute disgust after the atrocious service I received today at one of your authorized dealers. It’s not a complaint but a feedback, because whatever happens I will never personally buy a maruti and whatever happens no one will buy in my family and friend circle.

The incident happened at APRA AUTO PVT LTD. JMD REGENT PLAZA, MG ROAD GURGOAN, where me and my friend have come to check Maruti SX4 who also was interested in buying for himself, so you already have lost two customers( I know this would not bother such a big MNC as yours), points I wanted to highlight:
1. First of all your Exchange scheme is a laugh riot, they evaluated my INDICA GVG 2007 Jan Model ran approx 22000 Kms and quoted it as 1 Lacs the same evaluated at two Hyundai outlets (that is where I will buy my next car after all they stand by what they advertise) quoted as 1.8 Lacs + 10 K exchange offer. I was flabbergasted at the offer you made.
2. Second on asking the surveyor why such a less price was quoted no one bothered to answer and I was left thinking I this what maruti is really about
Guys wake up in INDIA it’s becoming more or like western culture where word of mouth is much more appreciated then high sparkled advertisement which is baseless and absolute rubbish in your case.
I am sorry to be so blunt but I am feeling really disturbed about the whole situation and wanted to make my point felt across to you.

Regards,

A lost potential customer.

Dear Sir,

I had driven my vehicle UP 32 BB -5292 Eng. No. 3145765 chassis No.232698 from bareilly to haridwar on 25th june, 08 on 26th of june while going to har-ki-pauri from kankhal side, on reaching ranipur chowk i noticed smoke coming out under neath the bonnet on opening the bonned i found that the coollant is coming out and boiling. I stopped the engine and went to maruti authorised service station M/s United Auto Garage, Rishikul Haridwar -249401 Phone No.[protected] and [protected]
The owner send a mechanic ( I believe so) and on reaching the car the mechanic saw the engine under the bonnet and adviced that i have to take the vehicle to the service station and only then he will be able to tell the details, fine till now.

As soon i reached the service station i again met the owner of the mass, he seems to be the most busy man in the world.
Instead of discussing with me the problem, he seems to be going here and there and did not even bother to talk to me. I kept on running behind him. Finally after much frustration and extreme difficulty and much time, we were not made to seat and in very humid and hot and my mother aged more than 70 years was with me, i managed him and asked the problem to which he very rudely replied that the gasket cylinder head has broken down and needs repair. I asked about the estimate to which he said Rs 3500/- to Rs 4000/- when i asked him about the details he very rudely said that he does not have time for all the details in the world he also said to the mechanic very rudely that " babujee ke gaddi me pani bhar aur station ke bahar karhi kar de, hum enko detail nahi de sakte" i was shocked, taken back and stunted by his unprovocative behaviour, nevertheless i went ahead and gave him my consent for the repairs, for which he said that he will deliver vehicle 2moro, i.e 27th June 08

I came of 27 on appointed time and found the vehicle not ready, and they kept on telling me " sab kuch theek hai aur ap gaddi le jaaho" i insisted for trial to which the owner said, " hum kis kis to trial karte harenge".

I engine oil was not full, to which with great persuasion i had to tell them to fill engine oil appropriately, and so was the case with collant, god forbid had i taken the vehicle it would have been seized.

The total bill No. 004573 against job No. 0005313 was Rs 3260
Rs 577 FOR SPARES, Rs 1110 For OILS AND Rs 1573 FOR LABOUR
WHICH IS VERY HIGH AND NOT APPROPRIATE.( let me tell the details now)
I wish to know whether this amount is justified.
The paid the amount in cash and brought the vehicle at home around 3 km from the service station.
The next day morning i went to neel kanth just near the barrage about 2 km above the same problem erupted the smoke below the bonnet and collant boiling and coming out i called up[protected]the owner of the service station and told me the problem he asked few questions, i told him to send me a vehicle to bring back the car, because my vehicle is heating up, he bluntly said NO. later when i went to his service station the MOS was standing there. There after i daIled him several times but HE DID NOT RESPOND. lucky i had his mechanic Mr.Negi's Mobile No. i pleaded to him with my folded hands he great soul came to me at rishikesh and brought the vehicle to his service station. On reaching service station i complained about the same problem, which he did not listen AT ALL AND SAID THAT THE PROBLEM is radiater AND PROBLEM CAN ONLY BE SOLVED IF NEW RADIATOR IS INSTALLED. i have now brought the vehicle from the service station and show to your dealer shahkumburi 2moro.

BUT I MUST SAY THAT THIS MASS OF YOUR IS BRINGING BAD REPUTATION TO MARUTI TO WHOM I TRUST THE MOST AND CALL UPON MARUTI FOR THE REFUND OF EXCESS AMOUNT PAID BY ME AND REDRESSAL FROM THE SIDE OF MASS OWNER FOR THE MENTAL ANGUISH AND SHEER HELPLESS I AND MY MOTHER SUFFERED AND ALSO THE PHYSICAL TENSION AND LOSS OF TIME. I AM SURE THAT MY COMPLAINT WILL BE TAKEN SERIOUSLY AND WILL BE COMMUNICATED THRU MY EMAIL ID : [protected]@hotmail.com

Dear Sir,

I have purchased new Zen Estilo, Lxi white on[protected] from your ahmedabad dealer M/S.KATARIA AUTOMOBILES LTD. The dealer code is 0104.

Now first two month we dident have any problem in car. But since last month I have faced problem the some Abnormal voice come from engine when we have sifted gear from First TO Second Gear and Second to Third gear, and when we have released the clutch. In Fourth & Fifth Gear car running ok.

When AC is on This abnormal noise comes continiously. Now we have visited M/S. KATARIA AUTOMOBILES twice for This problem. In our first visit they have adjust the clutch paddle and they give us the car with assurance that now we will Not face any problem. But the problem was not solved.

Than We have visited second time to KATARIA AUTOMOBILES and this time they have told us that this noise come from Clutch plate and Pressure Plate. They have also confirmed that this is the manufacturing problem and many customer are Facing this problem. They told us that we are ready to change clutch plate and pressure plate, but you will face same Problem after 2-3 months, so it is better to use this care without any repairing.

Now after hearing from your authorized dealer that this the manufacturing defect I have shocked. If this is true than why You are selling this type of faulty car in market. When we are going to your authorized dealer to purchase a car they Confirmed that this is the best car. The Wagon- engine is fitted in this car and you will not face any problem in this car.

But after purchasing the car if your dealer talk like that this is the manufacturing defect, it is like first sell the car and then Show the problem to the customer so that customer dosent have any option.

I have find out other people also which are using Zen Estilo and facing same problem and they have got also same feed Back from the dealer.

We all the people have desided that first we talk to Maruti and than only we will deside our further action.

We have forwarded our complain to Maruti and awaiting for their reply


Thanks & Regars,


Vipul Patel
6, Vishvanagar Society, Near Rajeshwary Colony,
Maninagar, Ahmedabad- 380 008.
Phone : 0- [protected], 079 – 2539 2724. Email : [protected]@yahoo.com, [protected]@gmail.com

I have purcahed Wagon-R-Duo in April-2007, During last free service in April-2008, I had a compliant of vibrations from steering and car was wobbling at even 40 KMPH speed.The dealer"Ravi Ratna Motors"-Ankleshwar, Gujarat could not rectify the problem.I took my Car 4 times in one months time but they could not identify the problem.Later in May-2008 they found that 3 out of 4 tyres were defective-having some air bubbles(5th tyre was not checked).Ravi Ratna handed a letter to me saying that my tyres would get replaced from JK tyre dealer in Ankleshwar.I have approaced the tyre dealer several times and the dealer said that the tyres have to be inspected by the Engineer from JK tyres and still the tyres are not replaced.
What role is Maruti playing apart from handing over the letter.
Before I purchased the car, there was lot of follow up and now that the car is sold, Maruti is happy.
Maruti Suzuki has no responsibility for getting this job done, handing a piece of paper is enough.
Maruti Suzuki should go all out effort to ensure that the customers get tyres replaced withou hassles.
Request Maruti Suzuki to intervene and get the complaint settled on top priority.
Sanjay S.Chaudhary
[protected]

Sub: Abysmal performance of Wagon R

I have been thinking over last many months whether I should write to you or not. Having talked to Authorised dealers Sai Service many a times to resolve problems with my Wagon R and understood that these are inherent problems of Wagon R, I have given up on them and decided to appeal to you directly.

I had purchased a Wagon R in December 2006 (no. MH-02-AU-8038) with 3 year extended warranty from Sai Service, Andheri, Mumbai.

In the feedback form itself, I had mentioned about very poor quality of gear box which was much poorer than earlier versions of Wagon R which I have driven a lot as we have three other Wagon Rs in our family. But, this new version was nowhere near them. I was surprised that there was no response to this feedback form. I had also pointed out to poor quality interiors which were noisy etc.

In my subsequent services through Sai, I always mentioned poor gear box with rough edged changes, lot of efforts to shift gears and sometimes getting stuck in traffic for a movement.

I have a sever mileage problem too. My Maruti Esteem, much older than Wagon R gave much better average than Wagon R. I am driving cars since last 34-35 years. Whatever my style of driving and traffic condition, how an old Esteem could give better average than new Wagon R always beats me.

My locks becomes jammed every monsoon and one has to use all tricks to open or shut locks from the levers on the door.

Recently, I had a flat tyre and when I used the jack, I found out to my horror that even quality of jack has been compromised and its threads are faulty, requiring a really muscular person to use the jack to raise the car before attempting to change tyres. So, here again, there has been compromise in quality. Cost of jack handle has been compromised and it is very difficult to use it.

My contention is -
• Suzuki has compromised heavily on quality in trying to sell Wagon R at lower prices.
• Its customer feedback mechanism has become a mere record making exercise and nobody in Suzuki takes it seriously anymore.
• Dealers know this problem of gear box and poor average etc but don’t know what to do about it so complaints don’t take us anywhere.

Considering these problems, I moved to Honda for my second car after Esteem. I hope your people will understand that today's world is nobody's monopoly. First time users may not find any problem with Wagon R, but experienced users know the difference and even earlier users of Wagon R when they drive this new version are shocked. I have my own relations vouch for it.

I close by hoping that I will hear from your office soon so I can get over my disappointment. Or else all I can do is to put this car on sale to get over my frustration.

Yours sincerely,

Ratan Sharda

Dear Sir/Madam,

I own a Maruti Swift (MH 12 BW 6969) since 2005. It has not been a very pleasant experience as I have faced many problems with the car. Recently I met with an accident at Mahim.

My car must be around 40 kmph when a Scorpio suddenly jumped into the road at a junction. I applied my brakes hard but some how it didnt work (despite having ABS & EBD) and it collided with the Scorpio's front tyre.

Surprisingly nothing happened to the Scorpio whereas our car got hit hard and the airbags popped out and all. I was surprised that the car, hit at such low speed could get damaged so much & honestly did not feel the airbags were needed for this.

Anyways I got my car towed to Vitesse (Andheri), where I informed them that I do not trust the cheap technology used by Maruti (ABS/EBD/AIRBAGS) anymore and do not want the airbags replaced. I came to know about similar instances of other Maruti vehicles where airbags pop out without much reason and brakes do not function in emergencies.

Vitesse people told me that they had already ordered the airbags (without my confirmation) & that now I had to get it replaced. They gave me vague reasons for which I had to allow them to replace the airbags. They gave me an approximate estimate of Rs 45000/-for the airbag replacement. Although I kept on arguing about the airbag replacement they kept the matter pending till I got fed up & told them to replace it.

Now after the replacement of airbags when I went to collect my car, I saw that the airbag light is still on & that the seat belts do not retract. On asking they informed me that another sensor (costing about 41000/-) is needed to rectify this & I could still use the car without it.

This means that the seat belt & airbags still would not function & in future & if I wish to sell my car the resale value would go down considerably.

My point is why I was put through all this when the airbags were anyways not going to function. It has been more than 45 days since I am without a car & do not know as to how many more days will pass by.

I believe that other customers should also be wary about the low cost new technology provided my Maruti.

Jitendra Kamra

sir/madam,
I purchased Maruti Esteem VXi on 16th june 2007 & on 25th june 2007 I got it painted with anti rust coating for Rs 1790 & Rs 715 was spent on first service.As on that particular date I hadnot received the card, the concerned person in VIPUL MOTORS, FARIDABAD told me to get it done the next time.when I got my second service done, the machine was not working & again I was told to get it done next time.
today i got my third service done & when I asked for crediting the points to my account, the concerned person told me that it can be done only within 24 hours of billing.The General Manager Mr Sharma told me he is also helpless in this regard.This is really surprising & disgusting on the part of VIPUL MOTORS.
I will be thankful to you if you just let me know;
1.How can I get those points credited to my account which were to be credited on 25th june 2007 when I got the card in August 2007 & then due to the above mention reasons?
2. I have gone through your booklet being sent with the card in which nowhere it is specified that points will be credited within 24 hours of billing.How can a customer get to know about that ?
I am not at all satisfied with the behaviour of the staff of VIPUL MOTORS .I made efforts to give one more customer to VIPUL MOTORS & to MARUTI but inspite of that I have not received the satisfactory response from them.
I will be obliged if you kindly help me to get those points credited to my account. My card number is
[protected].
Thanking you.
Yours sincerely
Mr. Sandipan Rishi
Date:19th June 2008

i purchase maruti swift vdi on 31st jan 2007. but today a.c of the not working. mechnic of service centre said gas of the a.c is empty. and this is chargable now.
i want to know it is payable or not.
but my a.c is in waranty period

thanks

June 19, 2008


Gulzar Motors Ltd.,
Dholewal, Chowk,
Ludhiana.

Subject: Facing Severe Mental Harassment

Attn.: Sh. Harkirat Singh (CEO)

Dear Sir,

I dropped my Baleno Altura No. PB10 AQ 0050 at your workshop on 13-5-08 for service & repair work. The rear bumper, hood & right side of the body was to be repaired under insurance claim. In the past also (last in 2006), I had dropped my vehicle on two occasions at your workshop for major repairs, but promptly received my vehicle back with all the work done in 4 to 5 days and in excellent condition.

This time, the repair work was not at all major, but even after 10 days; when no call was received from your workshop about my vehicle, on 22-5-08, I called up your workshop to enquire about the status of my vehicle & was told that its ready and I can take the delivery. As 10 days had passed & I urgently needed my vehicle, I immediately went to your workshop. When I inspected the work done on my vehicle, it was a very unpleasant sight. The repair work was very badly done. The rear bumper was dented, the rear door of right side had numerous dents, and the front door of right side was half repaired. This was about the work they had completed in 10 days. And further, my vehicle was blessed with fresh scratches on the left side, damaged corner of the bonnet, and damaged right side window beading. I was very upset. Its been 4 years & I am very possessive about my vehicle. It has metallic blue color which I had especially got from Maruti after waiting for 1 ½ months in 2004. I have never faced any technical problem and I’ve kept it in immaculate condition. Your staff admitted their fault and promised to repair it again and deliver the same in coming 3-4 days.

After 9 days, on 31-5-08 (total 19 days), I received the call from your workshop that my vehicle is ready. I particularly asked the caller Mr. Uppal to please check the vehicle personally if the work is completely done, if the beading has been replaced, if the rubbing has been done, etc. After ½ an hour he again called up & assured me that he has personally inspected the vehicle and all the work has been properly done. Feeling satisfied, I went to the workshop but only to get a “rude shock”.

This time, I was badly upset to see the condition of my vehicle appended below:

• The rear bumper was still dented
• The rear door still had numerous dents which anybody could see & feel with bare hands.
• The paint job did not match the original color and that too up to the extent that it was very clearly noticeable with naked eye.
• The right door was again not repaired.
• There was fresh scratch on the right door.
• Fresh scratches on the hood, which was repaired & painted 10 days back.
• Beading was not replaced, it was still dented.
• Fresh scratches on the roof.
• Fresh scratch on the ski rack (railing). That was really a brave effort.
• Fresh scratch (this time real big one) on the left side.
• Fresh dents & scratches on the right side fender.
• So called repaired & painted bumper, bonnet, and many parts of the body were very rough. That means that no rubbing had been done & the paint job had been done in such a careless manner that the balance exposed body of the car had also been spoiled.
• Etc., etc., etc. I could not bear the sight any more.

Mr. Aman who works for your insurance department, had inspected my vehicle on 1st day i.e. 19 days back on 13-5-08 & also knew the condition (immaculate) of my vehicle and your works manager Mr. Sharma inspected the vehicle and were also surprised to see the condition & the work done by their staff. My vehicle had literally been ruined. I even called you up & apprised you about the situation & also requested you to personally get the stock of the situation.


While I was standing with your staff around my vehicle & was telling them about their carelessness (scratches and all) in handling the vehicle, some of your driver who was driving a swift car, zoomed past my car by scratching the newly painted rear bumper. This all happened in front of your whole staff. It clearly shows how insufficient & careless your staff is in handling the vehicles of the customers, lying at your workshop. And the Gulzar Motors Ltd. is claiming the IS0-9001 status. What parameters are you following! Anyway, your works manager, Mr. Sharma assured me that this time I would definitely get my vehicle back in perfect condition in 4-5 days time. But in vain!

I had to go on a urgent business tour & family vacation by road, but was keeping on delaying it in the wake of getting my vehicle back. But even after 20 days & no sign of getting my vehicle back I took a taxi & went ahead with my programe.

After 7 days, on 7-6-08 (total 27 days), I called up Mr. Sharma to enquire about the status of my vehicle but got no satisfactory reply. I again told him that I had to go out of station on 14-6-08 & I need my vehicle latest by 13-6-08. He promptly assured me not to worry as the same would be delivered to me well before 13-6-08. But again in vain!

On 13-6-08 (after 31 days), I even called Maruti’s Engineer Mr. Rakesh Sahdev and apprised him of the situation. He promised to call me next day after reviewing the situation, but never showed any courtesy to call.

This is really too much! Just imagine my situation, inspite of having a wonderful vehicle; I am vehicle less for the last 37 days. My whole work schedule suffering. I have to cancel many important assignments, outstation traveling and the mental harassment I am going through in the absence of my vehicle. And your responsible staff never bothered to show any courtesy to call & is behaving in a very un-professional attitude.

I would ask you to treat this letter as an NOTICE from my side and I demand a COMPENSATION of Rs.500, 000.00 on the part of “Careless Attitude & Deficient Service” provided by you and the “Mental Harassment” I am facing for the last 37 days on the grounds appended below:

1. 1st Time the work is not done properly and vehicle is further damaged lying at your workshop.

2. 2nd Time, the whole work (denting, rubbing, painting, etc.) had to be done again. Further, the vehicle is again badly damaged lying at your workshop.

3. 3rd time again, the same work had to be done again and in addition, the extra scratches, dents, parts had to be repaired / replaced which were damaged lying at your workshop.

4. Repairing the same door 3rd time by filing & denting, the thickness of the metal sheet would definitely come down and it would possess a great safety hazard in an unwanted situation of an accident. The door has to be replaced.

5. Is the regular & simple job, like in my case consumes so much of time that you make the person vehicle less for such a long period and forget!

6. The “Mental Harassment” I am going through for the last 37 days and your responsible staff doesn’t even bother to call & is behaving in such an un-professional / arrogant manner.

Due to very un-healthy attitude / approach of your company and in the absence of my vehicle, my work schedule has been badly affected; I have to face financial losses and still going through mental harassment. I would request you to deliver my vehicle with all the work done including the replaced door (right side – left) and would ask you to compensate me with the amount mentioned, against the “Mental Harassment” I am facing in the coming 10 days. Otherwise I would be left with no other option but to proceed for legal action against your company.

Sincerely,


Vivek Mahajan


Copy To: Maruti, Gurgaon

I had purchased a Maruti 800 car in June 2007 through Amar Cars Pvt. Ltd, Vadodara. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier.. Since I had just completed only 6000 kms but had aleady completed one year, my service was due in June 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing .
I booked my car for Sunday 15th June, and went in the morning today to give the car for servicing .I got the job card done and gave the car with the assurance that I will get the car by evening. As soon I came back home, I got a call from the dealer stating that as per computer records available with them, my third service was already over and it was done at Eternal Motors, Bhavnagar in January 2008 with a Km reading of 9000 Kms.. The dealer informed that if I want service to be done it will be a paid service. I informed the dealer that it is a mistake since I have never taken my car to Bhavnagar.
Since I suspected a major scandal, I went back to the dealer and collected the car without undergoing the service. This is a clear case of fraud and cheating, since the counterfoil of my third free service is still existing in my book and has not been detatched.
I would like the following to be investigated.
How are the computer records showing that I have done my third service when the counterfoil is still with me.?
The computer records shows that the service was done at 9000 Kns in January 2008, whereas in reality I had completed only 6000 Kms in June 2008
How is it that the dealer in Bhavnagar had my entire personal details to fill up the job card in January 2008 including chassis no and engine no ?
4 Why is the dealer at Baroda insisting on a paid service inspite of the fact that all the details were explained to him ?
This obviously shows that some other car has been given the advantage of free service using my personal details. This will be a part of a much bigger racket which will have to be investigated thoroughly.

I am taking up the matter with the consumer forums and also with the M.D of Maruti Suzuki.

HARISH S.KARKERA

15-06-08

Hi,
I had purchased a Wagon R from 'Maruti True value' at 'Tanya Motors', Meerut last year.
The registration No. of the car is UP 15 R 2558. The car was in pretty good condition at the time of purchase.
Last week, on 9th June'2008, I met an accident in which lost of external damage was done to the car.BUt there was hardly any problem or damage done inside. After I met the accident, I went to Rohan Motors, Gaziabad as that the only service station that I knew about and was closet to the place where I met the accident. I left my car for repair and I was assured that all things will be taken care off. I delivered by Car to Mr. Sunil Verma and collected the delivery Note. He inspected the car thoroughly and assured me that the car will be delivered in one weeks time.

Yesterday, I called up him and asked about the status of the car. He told me that my car is ready and I can come and collect it at around 4:30 PM. I went to the workshop and to my surprise the car was not still ready. I thought tht it might not a big issue and waited till they were washing the car. They asked me to pay all the bills till the time they are making my car ready. I duly paid all the bills without any delay and when I collected the car after that I figured out the the Indicator of the left side were not working. Finally, I also discovered that the central locking of my car was also not working.
We I complaint about it to the Manager Incharge of the car, I was told it has nothing to do with them. They started persisting that it might have been in that condition even before I delivered the car at there workshop. When I told them that if that would have been the case, it would have been listed in there pre Inspection report before that received the car on the day of accident.

But they simply try to deviate from the point of accepting that this problem has been introduced that their workshop. When I finally asked them what can be done about it, they told me that I should show it to some local mechanic or atmost they will do the same if I bring my car back to them later sometime as they does not have any expertise in fixing the problem.

Now I dont expect ppl from Maruti Workshop to respond in such a way nor do I have time to go back to Gaziabad from Noida just to get my problem fixed by a local mechanic. It takes a toll out to drive thru the traffic of NCR and they simply said that they can hardly do anything about it.

I am not sure what can I expect by putting my concerns on this forum but can just hope
that no one else faces the same kind of problem where in some working part o[censored]r car breaks down when u goes to an authorized service station of maruti to get some problem fixed.

With ref to maruti swift vehicle bearing regn no MHO4DB1833.PURCHASED ON date 16/3/7
from laxmi motors mirabyander rd, mumbai. On 27//5/8 evening this running car turned into the blaze of fire, within no time the fire got big causing concern to the life of surrounding pepole. With the help of local police and civiliens the fire was bought under control. later reported to company, officials of maruti suzuki india limited inspected the car, on12/6/8
they posted a letter saying that when car was delivered on 16/3/7 it was checked and no defect was was present at the time of delivery, and by saying so they want to brush away their responsibility, cause of fire that took place in a running vehicle which could have caused me my life is no where in picture, n company does not shows an intention to replace the vehicle with the stand saying we don't have such policies, said so by Mr dua. territory service manager mumbai. Now this is not the kind of service we expect from the one of the most successful automobile company in india.
with regards.
dinesh chawla.
mumbai.

i had purchased swift vdi in august 2007. tht was a worth buying coz of the qualities of the vehicle. In the 3rd service which was being done by maruti naraina, the workshop runned by maruti itself, and bfr tht the power steering was working quite nicely. maruti naraina did all the work to be done in 3rd service including wheel alignment. and just after the service i had noticed that the steeing is very much hard. with in a week span i had...

Hi I purchased maruti Wagon R . I am into only 4th months with this case

Problem 1,
Manufacturing defect in tyre . Maruti's dealer says it would comes under claim so this will be replaced. I am
running behind dealers/sub-dealers/office of JK tyre to get it changed but still no success. Maruti is giving tyres, so maruti should take care of this .
I have contacted maruti helpline too, but from there I received no positive response.

Problem 2,
Pb 2 - Front screen broken, When I put AC on and
temp outside was ~45 degree. Dealer says this is due to some accident .
So I should / Insurance company should pay for this . I am asking Why
????? The bad quality glasses used by maruti than why should I pay ????
I checked one of my colleague has same problem with his new maruti alto.

Please take necessary action
Thanks,
Udit

Complaint with date wise fact :

On 19th August 2007, I purchased a Pearl white colour Maruti Suzuki Grand vitara SUV (Reg No: MH-04 / DB-6725) car from the Fort Point Automotives Pvt Ltd, Mahalaxmi, Mumbai. While taking the delivery of the car there were two problems. First the alignment of the car was not proper. The car used to steer automatically towards the left side when the steering wheel is left free. Secondly, there was lot of vibration and cabin noise in the car. As if some loose parts are there inside the cabin. I informed the dealer on that day itself. I was assured that the problem was minor and would be rectified soon.

On 21st August, the car was given for check up . But the problem was not solved and I was told that problem would be solved during the 1st free service after completion on 1000 kms.

On 28th August, the car was given for first service . But even after keeping the car for 3 days the problem could not be rectified.

On 3rd September I wrote to Maruti Udyog Limited at [protected]@maruti.co.in and mentioned in detail about the problem.

On 9th September I again reminded maruti Udyog limited about the problem.

On 17th September I gave a written complaint to Fort Point Automotive.

On 24th September their works manager Mr. Keith D`souza called me saying they have to change some part relating to the suspension of the car and the parts would arrive in a weeks time .After that the car will be perfectly fine.

On 15th October the car was again serviced and kept for two days (Attachment No.3).During this service they said that the noise was coming from the AC piping, and the same had to be insulated. But even after changing the parts the alignment problem, the cabin noise and vibration noise is still there.

On 17th October again I gave them a written complaint and personally talked to the Managing Director Mr. Sundeep Bafna, to which they replied saying they need 15-20 days time to come to a conclusive solution to the problem.

On 19th October I got a written reply from them.

After all this I have filed a case against Maruti and Fort Point in Consumer Court ( Vile Parle ) and awaiting justice.

Just pondering ... because of our loose law these company are taking the consumers so lightly. Just imagine if this case to happen in country like US, or for that matter in JAPAN ????

I own a Maruti SX4 and was the BIGGEST FOOL to buy a sedan from Maruti when it was launched last year. I have not been getting proper service for my car from RNS Motors. When I left my car for 3rd Paid Service on 9th May I had mentioned that there was a noise from the steering wheel and when I collected back the car that evening I had the same problem and it was not fixed and now it is GETTING ON MY NERVES WHILE I AM DRIVING THE CAR. After 2 days of the 3rd service the left headlight stopped functioning in low beam and also I am getting strange noise in the front when I start the car in the morning sometimes AFTER THE SERVICE. I also lodged a complaint with Anytime Maruti on 2nd June 2008, COMPLAINT NO# 667026 and I have still not got any response to the same.

So will I be getting any sort of help in sorting this problem? Or I should keep bearing with the problems of my car and keep on visiting the Maruti Service Centers and waste my time, energy & money and lose out on my sleep and work????????

I don’t know if this email will get me any response or not, but at least I AM TRYING MY HARD LUCK

Sincere request from me to Maruti Suzuki India Limited is that PLEASE DO NOT MANUFACTURE SEDANS AS YOU ARE NOT CAPABLE OF MANUFACTURING & SERVICING THEM.