[Resolved]  Maruti Suzuki Swift VXi — spurious car accessories spare parts selling in Maruti Showroom, Magic Auto, Dwarka, Sec-23

Dear Sir
I would like to bring to your notice that something is seriously wrong with the accessories sale in Maruti Showroom, Magic Auto, Sec-23, Dwarka. I have a puchased a Swift Vxi (DL 9C K 9212) from there last year. Incidentally the same showroom has a sony outlet also from where I purchased a stereo system for my car. 3 months back, I had a problem with the stereo; its FM was not working properly. I went to the showroom and told them about that. What they did was they changed the speaker set and said the problem was there with the speaker and it has been replaced. They played a cd and demonstarted that the problem has been taken care of. When I insisted upon, only then did they play the FM and to everybody's notice, the problem was still persisting. Then they said that problem could be with the antenna, and they asked me to come next week as the new antenna set was not available with them. Next week when I visited them, they changed the antenna, but the problem was still there. Then they took the stereo out of my car and said that they would send it to service centre for FM tuner kit replacement. They made me wait for two weeks to get the kit repleced, and charged me Rs.850/- for that. The new kit started giving the same problem in 2 weeks. When I informed the concerned person in the showroom, Mr. Shyam, he requested me to visit him again, as if I dont have anything else to do, except for doing the rounds of the showroom. I was so very frustrated with all this and particularly with that person, I went to one of the accessories shop in Gurgaon and got that replaced. They took one day to replace it and it is running alright. Last week I happened to be in Dwarka, and I made a visit to the showroom asking me to return me the amount they had charged, which of course they didnt agree to. I have had good interaction with Maruti staffs, as far as the car is concerned, but the sony/accessories outlet there is truly disgusting and calls for immediate review as far the quality of spare parts is concerned, and unnecessarily causing damage to Maruti showrrom's reputation.
Hope you will take this feedback in good stead, and will ensure that these kind of harassment to the customers dont recur for some small accessories outlets.

Regards
Niraj Kumar
Valley View Estate
Gurgaon Fraidabad Road
Gurgaon-1220003
Mob - [protected]
E-mail : niraj.[protected]@gmail.com