Maruti Suzuki India Complaints & Reviews

i own a maruti suzuki wagon lxi duo since december 2006. during the 4th service, the dealer has faked and cheated me of rs 5149 when the vehicle was in actually good condition. after charging me so much now they are saying that the clutch plat is to be replaced and will cost me rs 4500 in addtn to what i have paid. the name of the sales agent is rajesh prasad and the dealer name is prakash auto pvt ltd ulhasnagar maharashtra. the job number is jco8004094 dt 24.1.09. action may be be iniated at the earliest against the dealer failing which i will go to the consumer court.
indira nair email [protected]@yahoo.co.in

Problem in gear box of Wagon R LXI BS3 ( CAR NO - DL3CAD9980)
I bought this car from Rohan Motors mathura road new delhi on 24th march 2007 and from the very first day their was a problem in shifing of gears in my car but every time thay do some thing or other and says that drive for some says and now the problem will be ractified but nothing had happned . So please help me as i am a salried person and i cant do anything about it.

Even the person fm Maruti Udyog Ltd had also confirm the problem and kept my car in rohan moters service center for 2 days 8 month back but still the problem is their.

So now what to do i really dont undrstand.

Please somebody help me.
i am amit vashsit mobile no - [protected]

I had purchased a brand new Maruti Suzuki Swift VXI from Magic Auto Karol Bagh on 30/12/2008.From the day one I am experiencing an irritating clicking sound from the rear left side of the car. For which I took my car first to the concerned dealer on 3/01/2009.I was told that hook of rear seat was broken. They replaced it but it did not help in removing that irritating clicking sound.
Some friends told me to take up the car to Maruti Service Centre(Company owned Workshop at Naraina).I visited the workshop on 16/01/2009, the engineer after taking trial found that there is some defect in the rear left side safety belt. They replaced the whole unit of the belt. For distance up to my home that problem seemed to get solved .But unfortunately in the morning on my way to office I experience the same irritating clicking sound, which not only frustrated me but shaken my belief and confidence over Maruti Suzuki customer care services. I had sent this feedback to Mr. Pankaj Narula on a business reply envelop provided to me. But so far no reply has been received from that end.
Again I visited Maruti Service Centre (Company owned Workshop at Naraina) on 22/01/2009.After spending full day at the workshop from 10 am to 7 pm the problem was not at all diagnosed by the engineers available there. After facing such a harassment and mental tortture I took my car back to my home without getting the problem solved.
I feel very disheartened that within just a span of 15 days and mileage of just 200 Km I am facing such problems that even so called expert from your owned workshop could not able to even diagnose the problem in my car. I feel deceived that may be I was sold a defective car by the dealer.
I wish & request to Mr Pankaj Narula CGM(Service) Maruti Suzuki to please look into the matter and help me out.
Thanks

Through this forum I advise the Maruti Suzuki's top officials to awake,


Mr. R.C. Bhargava
Chairman Maruti Suzuki




Dear Mr. Bhargava,

I behold a last ray of hope which is why I have finally decided to write to you after having begged before all officials of Maruti Suzuki to rectify the faults exhibited by ALTO I gifted to my wife on her birthday. Kindly ponder asymptotically the miseries I and my wife had to suffer by dint of negligence of service personnel of a multinational giant (Maruti Suzuki).

1. I purchased Alto car for my wife Deepa Chopra from Bagga Link Motors Patparganj Industrial area Delhi on 20/09/2008 (Regd. No. DL7CH 4953). Three days after taking the delivery of the car I found huge vibrations and pulling in the car towards left side. I took the car to Bagga Link Workshop. The mechanic adjusted the steering wheel and did some alignment but all in vain.

2. The mechanic (Mr. Jitendra) told me that the car was delivered to me without PDI. However, he assured me that the faults would be rectified at the time of first free service. I had no alternative except waiting till first free service. Meanwhile I reported the matter to the Maruti Suzuki regional office through e mail (also to Mr. Raghvan) but no action was taken.

3. On 12/10/2008 I drove the car to Bagga Link Workshop for first free service and had a horrible experience there. The car was delivered to me in the same condition as before. I penned down my remarks at the job card. The faults viz. pulling and the vibrations are still there which can be verified.

4. On my perpetual complaints, an engineer Mr. Tikendra inspected the car along with Mr. Vijay of Bagga Link and returned the car back to my wife after deflating and then inflating the tyres. The workshop officials were primarily interested in getting the satisfaction report signed by my wife rather than correcting the faults in the car.

5. My incessant calls to the regional office and the customer care resulted in a phone call I received from Mr. Siddharth on 08/12/2008. He assured that the car would be repaired to my satisfaction but when ‘Only God knows’.

6. On intervention of Ms. Harpreet Kaur of Regional office, the vehicle was taken to MSSD Narayana by Mr. Vijay Of Bagga Link Services, but again the same old story, the leftward pulling in the car could not be solved however, the vehicle was supposed to be attended by the so called senior engineer Mr. Lalwani.


6. Meanwhile my several telephonic complaints (phone[protected], and e-mails to the regional office were ignored as if I am an insane person. As a top official of this so called customer caring company kindly ponder asymptotically ‘why should I waste my time, energy and money if the vehicle I drive is in reasonably ok’ and if raising the voice against the wrongdoings of the officials at regional office is a crime than I shall keep on repeating it.

8. On 20/01/2009 I took the car to MSSD Narayana for second free service, and the mechanic Mr. Devendra agreed that the leftward pulling was there even after the service was done. My written complaint in this connection was thrown by the G.M. service in presence of Ms. Meena Gulati.

9..For your kind information I quote below the names of the officials I have contacted telephonically or otherwise (Bagga Link Service’s Mr.Vijay, Mr.Jitendra and Mr. Munjal; Regional Office Marti Suzuki’s Mr.Siddartha, Mr. Raghvan, Mr. Tikendra, Mr. Iqbal, and Ms. Harpreet Kaur; MSSD Narayana’s Mr.Lalwani, Mr. Sarkar, Ms. Meenu Nagpal, Mr.Devendra and G.M.Service; and innumerable complaints lodged through Maruti’s website

Kindly intervene so that I may not be put into further hardship.
Thanking You

Yours Sincerely

Dr. Hemant Kumar
Associate Professor of Physics
Motilal Nehru College
University Of Delhi
Benito Jurez Road
Delhi 110021
Phone [protected]























________________________________________________________________
Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

Dear sir
We are pleased to informe that we have purchase two maruti swift Lxi from T.R. Sahini Badli Industrial Area Show Room its no is DL 8C NB 1321, DL 8C NB 1324, we have also take 3rd year & 4th year extend warrenty after pay ammount on the purchasing time and we recieved extend warrenty book from them but now we check on your online system on maruti service master then we shocked after see that there showing only 3 years warrenty they are totaly cheater and there are totaly cheater, i consult there with mr vipin his no is [protected], he told me you have 4 year warrenty after check his office record but now they are avoiding this point that your warrenty is not applicable for 4th year i would like to request please take strong action about them becuase now we have purchase a swift desire its no is DL 8C NB 5021 on name Asin plastic before purchase this car we went to show room for enquires than we meet with mr jai he confirme me that they have stock swift desire white colour but after two hour they avoide this point or refusing for stock in evening they give me car after take 10000 premium by auto car kirti nagar we relise that they are frode or cheater

Duli Chand Agarwal
Parveen Agarwal [protected]
Manoj Agarwal [protected]

We experienced your 24X7 hours service when my family was droved in the Brand New Wagon R which just completed 1000 km, on the way for the Ashtavinayaka Tour. When they were on the way to Daund (it’s near from Pune) on 17th January 2009, in the afternoon suddenly the new car got overheated & started showing the high temperature. While checking with the near by local workshop, the workshop person told that there is problem in the Engine Cylinder head gasket due to which the oil got mixed with the coolant.

As there was no authorized Maruti dealer in Daund, through service book they contacted the Baramati Authorized dealer (M/S Mahalaxmi Auto). After ½ Hr. the dealer person came with the Service van & their technician, after checking told the same thing i.e. oil got mixed with the coolant due to defect in the head gasket & hence they towed the vehicle from Daund to Baramati (30 KM).

There they told that, for the correct fault finding they required the time hence they called my family in the next day morning around 10 a.m. So all my family came to Baramati by Bus & wasted there night & the tour too at Baramati in the Lodge.

As the next day was Sunday, all the maruti regional offices in Pune & Mumbai are on weekly leave (24X7 service) & hence we are not able to contact the correct person to talk or to inform. After one more failure test of Thermostat change (may be the service people don’t know that thermostat failure is not concern with the oil + coolant mixing) they told in the evening (4.30 p.m.) that the problem is in the cylinder head & for changing they don’t have spare part, hence it will take 4-5 days if they ordered it from Delhi (factory). Through my local dealer (Nashik) contact I told the Mahalaxmi dealer to collect the Cylinder head from the Nashik dealer but instead he told that he has to take permission from the maruti regional manager for changing the head (who was on leave that day). Hence my family left the vehicle to that dealership & started back to home in the evening by bus.

This all I am stating here just to understand you the situation & the mental stress & excursions of my family due to the failure of the very new car & the unbelievable bad service of Maruti.

Next day the Regional Service Engineer Mr. Ashutosh Sani who was busy in their own meeting told on the phone that they have to do more study on the defect & in the afternoon he told the same thing that the cylinder head has to be replaced & to arrange a part from the factory it will take more 2-3 days.

Till today I have not received my vehicle (4 days are already over).
I was extremely disappointed & unhappy with the service & the product which I received. If you would please address this issue with your Service team, I would greatly appreciate it. I enjoy being a part of maruti family, however if I receive this type of treatment again, I will take my business elsewhere.

Respected Sir,
I the undersigned dr divya nigam 31/fem an owner of maruti suzuki wagaon-R, would like to launch a complaint againste lovely automobiles official dealer and service giver for maruti suzuki india limited jalandhar punjab. We had given our car to lovely automobiles twice for service and had taken their service package during our stay in kapurthala.twicw the service provided to us was in appropriate sum times the car had a no vaccum cleaning done, sumtime the car engine had sum fault (missing due to moisture in the plugs cause by in appropriate cleaning after car wash).everytime we went the was sum or the other things missing in their service, we had informed the CEO once but the same type of service continued the next time.kindly see to it that my complaint is taken in to notice so that other people should not face the same problem as we have faced
thanking you

I Ayan Chatterjee want to
inform that I have purchased a MARUTI SUZUKI ALTO
LXi on 14th December, 2008 from
DEWAR'S GARAGE
83/1, TOPSIA ROAD (SOUTH)
Ph #:[protected], 22855287, 22855288
Fax :23435381
Email :[protected]@dewarsgarage.com
Pin Code: 700069
under the supervision of the sales-manager named Mr.Debraj Saha.The
detail of my car is as follows

Engine Number- F8DN-3602267
Chassis Number-MA3EYD[protected]
Regd Number- WB20TF3904(valid from 16th Dec 2008 to 15th January 2009)
WB52G4910(Permanent for 5 years)

But I have not yet received the user
manual of the car.I am continuously calling Mr.Debraj
Saha, asking him to deliver the user manual.But he is
telling me that he will send the manual to my postal
address or himself will carry it to my elder sister's
in-laws house as he(Mr.Debraj Saha)stays near. But he
is showing too much laziness to do that.That is very
much irritating to me because without this manual I
can't take the proper maintainance of my car.It was
promised that I will get the user manual within a week
after the date of purchasing(14th december, 2008).But
till now I have not received the manual.I am quite
frustrated with the behavior of the sales person named
Mr.Debraj Saha.As the days passes he is trying to
de-touch himself from us by not receiving the phone
calls.Infact the showroom DEWRAS GARAGE(from where I purchased my car)is so careless about the problem I am facing.I also wrote a mail to the customer care manager Ms.Rajni Khanna telling her about the same.He replied that I will get the manual by the next monday.But this promise also was not kept.

So, I am feeling so helpless and requesting you to look after my problem so that I can get the user manual as soon as possible.
Thanking you,
Ayan Chatterjee

My name is Rafiqur Rashid, I have purchased a Maruri Swift VDI from the Maruti dealer at Jorhat, Anamika Motors, Rajabarie, Jorhat, Assam on[protected].
Details of the Vehicle :-
Model – Swift VDI,
Chassis No – 353485
Engine No – 1121978,
Key No – 6232

I took the delivery of the vehicle on 25/09/2008 at around 6.30 pm.I have not been given any test drive of the vehicle....

I have brought new swift diesel (VDi), within 15000 kms of mileage, i am facing starting problem, i am told by SAI service Pune to replace fuel pump and tank which is yet to be replaced..

Hello Sir,

I am Kiran Patel form Ahmedabad Gujarat and this is regarding the Wagan R LX model No: GJ 2 AC 2059 car which I purchased in August 2005 runned till date 21, 000 km and thereafter firstly I faced problem of clutch which I shown to Popular Wheelers, Narol, Ahmedabad and I have replaced new clutch paid but after only 4000km again the same problem arised and then I showed to Kiran Motors-channi, Baroda and they said that nothing has happened and i continued to drive ahead and then 2nd problem which I faced was there was huge noice in front jumpers of the car and when I showed to Kiran motors during the service period they said that this problem will remain in wagon R and no solution has found till date...

I have approached 2 different dealers but nobody is concern about the solution and neither they give proper feedback to me..

I think I have paid full amount of my car and if they say that this is a problem in the model or car which is not digestable coz they have charged full.

So I request you to kindly lodge my problem and give me permanent solution fo my problem.

Kiran Patel
M - [protected]

Dear Sir / Madam,

I have sent the following email to DD motors about a couple of days back without any response from them. I tried to register a complaint on the website but was unable to locate the complaint registration on their website:



I got the service done from DD Motors Mayapuri Service centre (WHICHI HAVE BEEN DOING FROM MANY YEARS NOW as it is very near to my residence). I had given my vehicle for service/ repairs on 3rd January 2009 and was expecting the delivery at 3 pm. Instead, I got the car at about 7:30 pm.

Observations:
1. I was asked to make the payment at 6pm.
2. I was shown the car for test drive at 6:30 pm.
3. About 1 quarter of the fuel(petrol) was missing from the car.
4. The speedometer was not working. Both the things were informed to the service adviser as well as also informed the customer support manager, who had already left for the day. The speedometer wire was fixed later at about 7:15 pm. But nothing was done about the missing fuel. The fuel indicator was shown to the service advisor at the time of making the job card and specifically told that the take is full. While taking the delivery I had shown to the service advisor that the needle of the fuel indicator had come to 3 quarters leve. Which means that about 8-9 liters of petrol had been taken out of the car.

5. After driving the car for about 5-6 kilometers, I observed that the car has started giving vibrations (Missing probably) and the problem is still persisting.

6. Next day morning i.e. on 5th January 2009, I observed that the rubber bidding of the driving side door is sagging and is protruding out of the door while closing the door.

Even after paying an amount of Rs. 9475.00 for the service, the car is not serviced to my satisfaction. I expect a prompt action from your side at the earliest else I shall be constrained to lodge a formal complaint to the manufacturing company.


Vehicle No HR10H 4774 Maruti Esteem LXi (Purchase in November 2005)
Customer ID[protected]
Job card No JC08062159 DATED 03/01/2009


Kind regards

Deepak Kaul
[protected]

This mail is just to bring to your notice about the service provided by Maruti.I am avid user of Maruti Cars since 10 years, 2 years back I bought a Maruti Esteem Vxi model.The problem started a month back, I gave my car for service to DD Motors, Mayapuri for service and problem with my power windows, since then my power windows have not been properly repaired .The car has gone thrice to the sevice centre ( DD Motors) with the same problem of Power Windows in the past month .God knows what do these guys do at the time of the delivery of the vehicle, the power windows at that point of time work excellently but in one or two weeks they are in the same old condition.

Sir, this is not expected from a quality company like Maruti and is this the way you provide TRUE VALUE Experience to customers?


Please help in getting my problem resolved from concerned person in the organisation.

Looking forward for a positve response .



Thanking you
Anshul Prashar
Hewlett Packard Sales India Pvt. Ltd
[protected]

I purchased my Zen Estilo vxi ( Regn. No. DL3CAZ 1395 ) in August 2007 from Maruti authorized dealer M/s Rohan Motors Ltd., Mathura Road, New Delhi-44 vide Inv. No. VSL07001699 dtd. 10/08/2007. All three free Services were got carried out at same outlet’s workshop. The vehicle’s faulty clutch-set was replaced by them free of cost, under the Warranty.

For the first Paid service, in October’08, I turned to Maruti Service Masters at their G.T. Karnal Road, Delhi-33 workshop ( Invoice no. BRO8001041 dtd. 03/10/2008 ), explaining to them the following specific problems with the vehicle’s performance:

(1). The clutch operation was still rough/noisy and intermittently scratchy.
(2). A throbbing hum was being experienced constantly during the vehicle running.

The response of the service personnel was, to put it mildly, rather amazing and a typically inventive ploy in order to escape responsibility.

RESPONSE
(1). That ‘replacement’ clutch-sets are, in general, prone to produce noises that defy any attempts at their rectification.

(2). That the throbbing hum was probably due to the uneven wearing-off of the tyres due to inaccurate wheel balancing/alignment of the wheels.

Of course my protestations on both the counts as also the fact that the vehicle’s service had remained all through with Maruti’s own Service Network, including the PAID wheel alignment, did not count for much.

Now, I ask whether the company should justifiably expect its unsuspecting customers to put up with such high-end product as a Zen Estilo providing less-than-satisfactory experience? Will some higher-up in Maruti-Suzuki stir to take notice and do their bit required to address the issues pointed out above, if only to live up to the glorious name of the company built so assiduously over past 25 years?

( Note: Tyre Make is MRF-zv2k ).

Incidently, the vehicle’s warranty is valid upto 09/08/2009.

Mandakini Kwatra ( Cust. ID.: I[protected]
Mob. No. [protected]

I am disappointed because your dealer M/s Jai Krishna Auto Sales Private Limited, Coimbatore (Tamil Nadu) has not delivered Swift Dzire Car within the promised period.


1. As I have paid an advance amount to him, and he is not delivering a car, its’ a interest loss and during April 2008 Vehicle was priced at Rs.463000 but now it is increased to Rs.491000/, why should I bear increased cost of the vehicle? And there is a news, all cars are going be more costlier from January. Who is responsible for the deficiency and negligence of service
2. He shouldn’t have promised me a car on[protected] when he couldn’t deliver it.

3. He doesn’t keep me updated on my status of the car. I always have to call them back and he kept on postponing the date of delivery on every time.

4. Even though for my place nearby Maruti showroom is at Tiruppur, Due to his promise only I booked the car with Coimbatore dealer. But he has not maintained his promise. This is in breach of trust and breach of our contract and also shows the negligency and deficiency in service and cheating and harassing the customer.

5. During this December end season, all car companies/dealers are offering huge discount/cash back offers. Mahindra Logans' offer is Rs.60000, Huyndai & Chevrolet Company offering nearly Rs.50000. I lost these opportunities also.

It seems that the reply and hehavior and the irresponsible attitude shown and expressed by the executives of the show room apprehends me that they have sold my booked car at a premium to others as there is a much demand for Swift Desirs. Inspite of my repeated request till date they have not bothered to resolve the issue nor they have interested to issue any allotment letter or any correspondence from your dealer. 'I TRUSTED MARUTI BUT IT IS A VERY BAD EXPERIENCE WITH MARUTI…!!!'

y/f
SENTHIL KUMAR.V. sendhil.[protected]@sbm.co.in [protected]

I had purchased Swift VXI in December 2007 from ABT Maruti, Chennai. I had done all routine maintenance services as per schedule. However, on 1st Aug 2008, when i was travelling from Bangalore to Chennai, my vehicle met with an accident. This was caused due to the sudden failure of the brakes and the locking of the steering wheel because of that. I have still not been given any explanation as to why the brakes failed. The Maruti officials...

i purchased Suzuki access 125 on march 6th 08.It was promised by company(broshure and booklet) and dealer that it will give the average of atleast 50-55 kms/ltr.I purchased it from Gennext autos MP nagar Bhopal
but even after so many servicings it is still giving the average of 30-35 kms/ltr.
So it has been and is costing more ....

Dear Sir
I would like to bring to your notice that something is seriously wrong with the accessories sale in Maruti Showroom, Magic Auto, Sec-23, Dwarka. I have a puchased a Swift Vxi (DL 9C K 9212) from there last year. Incidentally the same showroom has a sony outlet also from where I purchased a stereo system for my car. 3 months back, I had a problem with the stereo; its FM was not working properly. I went to the showroom and told them about that. What they did was they changed the speaker set and said the problem was there with the speaker and it has been replaced. They played a cd and demonstarted that the problem has been taken care of. When I insisted upon, only then did they play the FM and to everybody's notice, the problem was still persisting. Then they said that problem could be with the antenna, and they asked me to come next week as the new antenna set was not available with them. Next week when I visited them, they changed the antenna, but the problem was still there. Then they took the stereo out of my car and said that they would send it to service centre for FM tuner kit replacement. They made me wait for two weeks to get the kit repleced, and charged me Rs.850/- for that. The new kit started giving the same problem in 2 weeks. When I informed the concerned person in the showroom, Mr. Shyam, he requested me to visit him again, as if I dont have anything else to do, except for doing the rounds of the showroom. I was so very frustrated with all this and particularly with that person, I went to one of the accessories shop in Gurgaon and got that replaced. They took one day to replace it and it is running alright. Last week I happened to be in Dwarka, and I made a visit to the showroom asking me to return me the amount they had charged, which of course they didnt agree to. I have had good interaction with Maruti staffs, as far as the car is concerned, but the sony/accessories outlet there is truly disgusting and calls for immediate review as far the quality of spare parts is concerned, and unnecessarily causing damage to Maruti showrrom's reputation.
Hope you will take this feedback in good stead, and will ensure that these kind of harassment to the customers dont recur for some small accessories outlets.

Regards
Niraj Kumar
Valley View Estate
Gurgaon Fraidabad Road
Gurgaon-1220003
Mob - [protected]
E-mail : niraj.[protected]@gmail.com

As per the latest advertisement from cosumer court on telivision, saying false costs & discounts of a product with a ' * ' at the bottom is a crime.

This is an experience i got from Maruti Suzuki. They have placed the advertisement for their product Wagon R-DUO(LPG) in the newspaper Daily news & Analysys(Pune edition) dated December 20, 2008. The ad says "WagonR now @ 2.78 Lakh".
When i actually visited the showroom Kothari Wheels, Viman Nagar, Pune on Dec 25, 2008 i came to know that exact price of the car is Rs 4, 05, 052/- causing a difference of Rs 1, 27, 052/- between quoted & actual price.
As per the rules of consumer court, this is a punishable offense. Please look at this issue seriously, as this fools the consumer.

Hemant Sable

25 Dec 2008
From,
Mrs Archana (Mob No.-[protected])
W/o Shri Gulab Chandra
P-147/2, Air Force Station
Gwalior, MP
To,
Pankaj Narula
Chief General Manager (Service)
Maruti Udyog Limited
Palam Gurgaon Road,
Gurgaon,

NON SATISFACTION SERVICE BY
PREM MOTORS PVT LTD, GWALIOR


1. It is intimated that I have purchased a Maruti car (Zen Estilo VXI model) having engine no. 3237387, chassis no. 115089 on 21 Feb 2007 from Prem Motors Pvt Ltd Gwalior and all services are done by the Prem motors in time and car is under extended warranty till 2011. Since 6 months, Many times I have told that center locking is not working properly and technician of Nippon has checked and told that motor assembly is not working properly and that should be replaced, but they are doing oiling, greasing and the problem is still there. I have also complaint to Mr Rahul Gupta (Regional Manager - Indore) regarding this problem many times, but no any positive action has been taken by Prem Motors till date. I am feeling very bad to complaint you.

2. You are requested to do needful for rectification of above problem and take action against service center. Thanking you.


Yours

(Archana)

Copy to: Mr Rahul Gupta, Regional Manager (Indore) – For information.