[Resolved] Meru Cabs — Non availability for short distance

 
5 Reviews
Kalina, Santacruz, Mumbai Suburban District, Maharashtra, India
 shivani.kadoo
We had called Meru Cabs on Apr 22, 2010 around 8am for booking a cab for Apr 23, 2010 @ 8 am. We wanted to go from Kalina to Nanavati Hospital in Vile Parle. This distance is considered as short distance by cabbies and hence they refuse to go. Even the yellow cabs do not go, thats the reason we had called Meru Cabs. But the Meru call center executive told us that there is no availability of cabs. Immediately after disconnecting the phone, we again called Meru and told them we need to go Colaba from Kalina (a long distance) to which they replied they have a cab available. When we told them that we had called for going to Nanavati and you refused, the executive said there is quota for every area. We dont think this is correct or legal. Meru Cab simply refused to go to for a short distance. This is unfair as I have to go to Hospital for a minor operation and since the auto ride is bumpy we wanted to book the Meru Cab.
Complaint marked as Resolved 
Verified Support
Meru Cabs Customer Care's response, Mar 21, 2015
Hi Shivani, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

i have the same experience with Meeru cab.Please dont trust on Meeru cab.
I faced same issues today. Meru cancelled my booking at the last moment and they 'requested' me to make alternative arrangements. this was 10 minutes before my cab was suppose to arrive. Strongly recommend everyone to stay away from them. I dont know if India Value Fund, one of their earliest investors, who are extremely good and ethical people aware of this? Earlier i thought it was one off case but for the last few months, me and my wife faced this issue repeatedly and realized that the whole Meru organization is rotten and run like an association o[censored]neducated and unethical people. they wont bat an eyelid before lying to customers
I am also going to complain to the RTO and also request audit of their call logs.let see what happens.
I have faced the same issue while going to airport, which is 7 kms from my house, and is a short distance for all cab companies, not only Meru.
I even complained on the Mumbai Traffic Police website, but it did not go anywhere. Don't know how to teach a lesson to the cab company crooks, would appreciate if anyone has an idea.
Thanks.
TS

meru car rental — cancelled the booking at the last moment

I booked a cab on 1st april 2011 to get the cab at 4.30 am to take my family of 4 persons to airport to catch the flight at 6.00 am.The driver reported at 4.15 am and informed me that he is waiting downstairs.At 4.50 am i called him to take my luggage downstairs.To my greatsest shock he told that he has already left my place as my booking with meru has been cancelled. i was to report to airport at 5.05 am and there is 25 minutes drive from my house.As i had no time i woke my brother who lives in next block and he somehow managed to drop me at airport after driving at risky unwanted speed otherwise we would have missed our flight andspoiled the whole family programme and would have met financial losses.i dont know how can they be penalised sothat my anyother fellow countryman does not suffer this agony in future.

This message is from V.K.ADLAKHA r/o EB 132 MAYA ENCLAVE HARI NAGAR NEW DELHI 110064. mobile no [protected] and [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    73%
    Complaints
    255
    Pending
    0
    Resolved
    185
    phone
    +91 22 4422 4422
    +91 22 4052 0100
    location
    128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
    Meru Cabs - Non availability for short distance