[Resolved] Meru Cabs — Non availability for short distance
Kalina, Santacruz, Mumbai Suburban District, Maharashtra, India
We had called Meru Cabs on Apr 22, 2010 around 8am for booking a cab for Apr 23, 2010 @ 8 am. We wanted to go from Kalina to Nanavati Hospital in Vile Parle. This distance is considered as short distance by cabbies and hence they refuse to go. Even the yellow cabs do not go, thats the reason we had called Meru Cabs. But the Meru call center executive told us that there is no availability of cabs. Immediately after disconnecting the phone, we again called Meru and told them we need to go Colaba from Kalina (a long distance) to which they replied they have a cab available. When we told them that we had called for going to Nanavati and you refused, the executive said there is quota for every area. We dont think this is correct or legal. Meru Cab simply refused to go to for a short distance. This is unfair as I have to go to Hospital for a minor operation and since the auto ride is bumpy we wanted to book the Meru Cab.
Complaint marked as Resolved
Verified SupportMeru Cabs Customer Care's response, Mar 21, 2015
Hi Shivani, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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