[Resolved] Meru Cabs Mumbai — highly Irresponsible services
I had booked a meru on 22nd december 09 for travelling on 23rd december evening i.e 5.30 pm . Booking was almost done 24 hours prior .
I got a text message from meru stating that i will cab details 30 min prior to pickup time and my ref . number is ALA 49412 ...
On twenty third at 5 pm i didnt received cab details so i called meru to know the status and i got a reply that we cant provide you a cab as there is no vehicle available near your vicinity ...i simply dont understand then whats the point of booking a cab 24 hours prior basis ...
I had to attend an important family function ... unfortunately i had to rush everywhere to find a local cab and i had to travel by a non air conditioned fiat taxi ......
All such inconvience was caused just because of irresponsible behaviour ...
If mery would have informed me even at 3 that cab wont come , iwould have arranged for some other cab .... but no customer needs the cab so he will call us .... such kind of careless attitude is not at all expected from any companies ...
Complaint marked as Resolved
Verified SupportMeru Cabs Customer Care's response, Mar 21, 2015
Hi Hardik, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [email protected] Our rep will reach out soon. Regards, Team Meru
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