[Resolved]  MTNL Broadbandend Internet — bad network

Since 1 Month i am using MTNL Broadband at home....i took a plan which is called TribUnlimited....with the download speed of 256 Kbps.... i got the speed and worked fine for me but from last15 days my download speed reduced to 30Kbps only....i made many complaint but they replied that this speed is ok in this plan....but in their website and adds you can see the minimum download speed is friend is using same connection with same plan his speed is coming 256Kbps download...but why they reduced my speed....still no action from MTNL yet....I am paying Rs. 1000 for the month & still not getting the speed....even their customer care guys dont have any resolution they just hang up the phone when i asked about my complaint and speed problem....from 1 month i was download on 256 Kbps and suddenly what happen....i want to complaint this to the higher ranked officer....coz MTNL guys dont know here how to maintain their complaint no. is41100068
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  29 CommentsShareTweet


Coincidently, i am also using the MTNL TRI B unlimited plan since January and as Jonny told that it worked fine at 256kbps speed for 15 days, well for me it worked at that speed for a month and half and then the speed dropped to 20kbps.I have done my best to bring this upto MTNL customer support several times, and the outcome of all the complaints was that this is the right speed.I am fed up as well because i have the similar issue as Jonny do, why the internet speed worked for 1month and so and after internet speed went really down that sometimes i cannot download anything.The browsing speed has also been affected but MTNL concerned employees are not ready to listen to us so, i am concerned about my money.I am conerned about my time that i spend over internet waiting for a webpage to load completely, in sometimes to download Pdf files.I pay the same amount as Jonny and other MTNL TRIB unlimited subscriber do, then why few o[censored]s get slow speed and rest would enjoy the internet as we also suppose do.Please this is getting really disgusting service from Government ISP provider and i really like to disconnect the connection but i really don't find that a positive solution to this problem.Since march till now i have paid for the cost of TRI B unlimited service, now if i disconnect the connection then what do i i get in changing to a different ISP.What do i get by paying for the kind of service which i haven't been to use for past 2 months, i meant who will bare the cost and if MTNL is responsible to bare this cost then i will be happy to change to another best competitive ISP provider in the market.I have walked and discuss this problem with various MTNL personnel and what i get to hear is this that MTNL is not putting up with the capacity of connection the can handle and they are providing connection to each and everyone without putting any cost in the production or so called not putting money to make sure all the including existing and new gets the the same kind of services what is being promised while taking the connection from MTNL. This is highly cost cutting issue but this is not the way how MTNL is dealing.
Please help us out.
I have got exactly the same problem as Aditya, I had thought that cutting my broadband speed from 256 to 30 kpbs from MTNL was a deliberate act. Its been only two days and I am replying to the inane questions from the consumer care department, waiting to hear their not so easy to understand technical explanation if they have any.

Something needs to be done.
My internet connection is not been working since past 8 days.
My bill payments are regular and the last bill is also paid.
Request your immediate response on the above matter as its o[censored]tmost urgency to get the internet Broadband connection.
Many thanks in advance
Arun Singh
It seems we all are facing the same problem. I got speed upto 200KBps for a month and then it is about 20KBps. andeven worse my connection didnot workfor about 2 months.
they are really cheating
from the month of june i ve been facing a problem for my internet connection. It is not working properly and i also complaint for this but they didn't look after it.
i want to change my modem.
please help me out.

my no. is[protected]
man iam at present gettin speed o[censored]pto 200kBPS in downloading an d my frends told me that u are supposed to be getting around 32kBps mind me kB not kb that means its supposed to be 32 kilo bytes not 32kilo bits right now u all are getting 200kB and the plan is 256kbps divided by 8 will give you 32kBps so first few months its ok but after that they cut down your speed ive seen and searched that many places even i have ordered for the same plan trib unlimited earlier i had limited one i have the same case as you guys hve iam happy that iam getting excellent speed now but iam scared that if i get bill of limited connection then iam done cuz u can neva trust these mtnl guys i call them at 1500 nd they say arey bhai apka unlimited hi hai tension mat lo...arey kyun nahin loon bill takda dey diya to ...arey kaise dengey jab connection hi unlimited hai ...and iam like using the net but with all my senses waiting for the bill ..just let the bill come and if its unlim. plan then mtnl will see how this kid keeps downloading day and night message me at [protected] till then peace...
Have applied for MTNL Broad band connection on my land line No 26536582.
Understand it has been approved vide MTNL ORDER No 11637 dated 15 Jul 2008 as provided by your staff on personal visit.
However neither the Modem has been positioned/installed nor Broadband activated till 1640 hrs on 16 Jul 08.

May I request the Commercial Manager, MTNL New Delhi to look into the matter and get the BROADBAND service activated IMMEDIATELY.

Its shocking to see the NEGATIVE attitude of MTNL staff when approached by any customer.

Is it not appropriate for Chief Commercial manager, MTNL or higher ups to IMPROVE the services rather DUPING the innocent customer who PAY for the services and MTNL deprives them.

Am sure some responsible staff will take a note of it and RECTIFY the system how long you can fool people.
Lets rise and make PROMISE to ourself to do atleast 40% of work in a day to justfy your SALARY.

For Kriss
MTNL staff needs to learn from Private operators, they really deserve PAT and not nasty comments.

Am sure MTNL can pull themselves up and PROVIDE even better services.

For kriss
Its my bad luck there is only MTNL that provides broadband facility. If there would have been any other option I would have never opted MTNL.

MTNL have worse connectivity and customer care server. They don’t even bother to pickup their phone. If pickup they guys just pick and hung up, if any executive has nothing else to do and he/she talks to you. Don’t think your problem will be resolved. There are here just to take salary.
Since 2 Month i am using MTNL Broadband at home...i took a plan which is called TribUnlimited...with the download speed
of 256 Kbps... i got the speed and worked fine for me but from last 30 days my download speed reduced to 20Kbps only...i
but why they reduced my speed...still no action from MTNL yet...I am paying Rs. 1000 for the month & still not getting the speed...
Even their customer care guys dont have any resolution they just hang up the phone or give a other no. for Internet speed complaint and when i am call on it they also give a another no. that so at last no is not working ...
when i asked about my complaint and speed problem.

That is really a Bad services for costomer...

They are really cheating...
Since 2 weeks I m facing problem My Internet is not working I m resident of Rohini C-11 156 Sector 3 Rohini I have made complaint 2 weeks ago they have given me complaint no but no action is taken on it No Executive came into home to tackle problem.I tried several times the mobile no of Area manager of Rohini.Neither he picked up his mobile number([protected]) nor landline number[protected] Lastly I have to go to area manager (Rakesh sharma ) of Rohini Branch and met him personally in office of sanchar haat He has done some phone to others who can solve this problem But the problem didn't solved at my end and he is unable to manage the problem till now .Kindly take some action to solve this problem otherwise I will have to change my internet service .

Anant Verma
Since 2 weeks I m facing problem My Internet is not working I m resident of RZ-82, Mohindra Park, Uttam nagar, New Delhi-110059 and my mtnl no is 25559637 have made complaint 2 weeks ago they have given me complaint no but no action is taken on it, always getting the phone call fm janakpuri exchange that the internet instalation has done or not, no body is willing to solve the problem.
i am not agree with your service because i had complaint 3weeks before and there is no any reply.plze make it correct as soon as complaint number is 70011003.

please remember i am also facing same problem in same area.

help desk is outsourced and guys there do not know even basic of networks.

i think below quote sums all about mtnl

" if you give nuts you get monkeys "
My Landline no 27899424, i have complane 4-5 bar, 15 day problem not ok internet my complane no 3791 and 6851

My name : tejpal

Mobile no : [protected]
I am having MTNL's TRI B connection for internet and i have given up hope for a good network or speed,
I am residing in delhi and my e-mail is [protected],

i am having MTNL's TRI B connection for internet but internet signal not proper please check the connection.
hello, this is my second mail in reguard to that the service of internet which MTNL is giveing to us has some issue, in connection, internet do not get connected, most of the time so kindly go through it and do the need full.

I have been using the MTNL internet since a month and found that the internet flaquate many times, I took the plan of 256Kbps and getting the speed of 120Kbps only and called 1504 several times but no response. and I have called about this problem but there is no response from MTNL. my number is 22943067.
I think MTNL is not taking its customers seriously.

my internet not working last three weeks i hav registered several times complaints bt they didnt listen
area manager mr aksharma never given any response abt my complaint nevre recive my call plz my no is[protected] i m facing lots of prob plz give me response my mob no is [protected]

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