Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Discontinuation of mtnl broadband connection wef: 10-9-09 due to various reasons.
1) Mtnl has failed to provide services to the customers in time.
2) There is a constant server and connectivity problems.
3) Mtnl have no competent technical staff to solve the problem of the customers. Mtnl is sending lineman one who does not know the abcd of broadband connection and dial up connection.
4) If you lodge the complaint about broadband connection, they will convert it into dialup connection and charged heavily.
5) The exchange staff is not cooperative with the customers. They always blame customers.
6) No software and hardware engineers are attending the complaints. The telephone operators are directing the customers to contact such and such person. Even that person is not available.
7) When i have submitted my application for discontinuation of the broadband connection wef 10-09-09
i was asked to to return DSL modem box and accessories. On the same day I have returned the same and obtained the receipt. but no response for discontinuation and refund of my deposite.
8) Another problem is that i have given option to deduct my monthly charges through my bank.Instead of deducting the monthly amount. The mtnl concerned staff told me that due to the internal problem of the exchange, they have not deducted the same and i will have to pay late fee.
9) My question is that why the customers will have to pay late fee whereas this is the fault of the mtnl.
I therefore request to the higher authorities of the mtnl to discontinue my broadband connection wef 10-09-09 and also charged broadband connection as per my plan 849 and immediate action for discontinuation of broadband services immediately and inform me accordingly.

I have an MTNL triband connection since October and i was having well and fine speed of transfer rate of about 100 Kb/sec but it just came till my first bill took to generate and after that i have got my internet speed of just about 10 kbs/sec so it dropped about 10 times and i am suffering from it a lot i have got mental tension of it i am not able to surf my net properly i am not able to complete my work in time i have talked about it to the area had there Mr.Yadav he didn't solved it i have talked to Line head in AKL-4 Mr.Yadav he also haven't solved they gave that responsibility to Mr.bhau taking care of net but he said me that i will check it and reply to you but its 4 months since my follow ups not sort of reply from them and sort of issues being solved they are just moving me from here to there.i just want to know if will get my speed what i was getting in first month or not i have lost of about 10000 rs in 4 months at speed of just 10 kb while could have got any other connection of this speed a 4 times less.I need the proper speed of what i am paying i have having bill plan of 2500 monthly and my MTNL no. is 28083256 in kandivali west Mumbai. and my contact number is[protected].

My name is Bhushan Kataria. mtnl phone number 26303727, V A NO [protected]. Isubmitted my application for new connection on 24/01/2009. Got my installation bill even before connection . Since the day line man finished the installation that too in installation. He did such an installatin that from that day the internet has not worked properly ie connectivity is lost every 5 to 7 minutes. I am frustrated and looking for disconnection. help me pay my dues and get me out of this mess.

My land line number is 26863717 with MTNL Delhi.

Every month, I am billed Rs.250/- on account of landline rental and Rs.300/- as other debits for using the broadband and another Rs.68/- as service tax on this amount of Rs.(250+300).

I have never exceeded my free calls quota and the free download quota of 2500 MB.

Despite the fact that Braodband usage during the month of January 2009 is only 1250MB, MTNL has billed me Rs.883/- as other debits for using the broadband plus service tax of Rs.136/- on this amount of Rs.(250+883).

Can you help me in reversing the excess billing of Rs.583/- on account of other debits and another Rs.68/- on account of access service tax.

Thanks

PK Rastogi
PO Box 4604,
New Delhi 110016.
Mobile: [protected]

THE DOLPHINE MOBILE INCHARGE
MTNL
DELHI

THROUGH THE GRIVANCE CELL INCHARGE

Dear Sir,

I holding two dophine mobile no, i.e. [protected] and [protected], on 10.2.2009 I registered myself through internet for caller tune and accordingly I send my caller tune rbt no and song name by sms to 56262. After waiting 24 hours by paying registration charge and call tune charge what a customer got do you know and what useless guidance he got from your help line no 1503.

After paying all necessary charge the customer got default caller tone from mtnl, after several talk with 1503 ( you may go for call scarch from my mobile no. and well as from my landline line no. i.e.[protected] I got one way facility means if any person call me through landline he will get caller tune, no caller tune from mobile to mobile( always ringing your default tune) accordingly again I contacted several times to your 1503 and they gave me the complaint no. and they advise me to wait 48 hours for getting the actual service.

Can I know from you is it the service of mtnl. After deducting the customer account he will get big a zero service.

Sometimes I think I make a grate mistake by taking the service of MTNL

One advise to you sometime you call to 1503 specially at night nobody will respond the your call, you will get ground reality of the service of your helpline.

WATING FOR YOUR IMMEDIATE REPLY AND ACTION

SUDESHNA BISWAS
18/3A BSNL type 4 quarter
kali bari marg new delhi 1

My mobile no. is [protected]. I did not receive ny bill for the month of November 2008 (due for payment in December 2008). However, I was able to make the online payment of Rs 808 on 24 Dec 2008 though the bill itself was not retreivable online.

But I require the bill please. Several telephone calls to the Customer care have not yielded any results.

Could anybody help.
R Sharma

Name of the ISP: MTNL MUMBAI(WADALA)
City: Mumbai
Problem: 4 days downtime on mtnl( service)

Four Days story:-

Day 1(from night 1:20AM): my internet is totally down; then it working on 2:00PM but only for 45min.-1hour.
I called care center(1504) about i can't access internet from night they write the complaint and gave me docket no. until night i can't access internet.

Day 2: Next day, i got call from mtnl and they told me that there is line problem and he promise me to send line man. within 3 hours i got call from Line-man; He confirmed that there is no line problem. after sometime i called Care Center and then then told there is server down it will be soon working. and then also gave me another docket no. but i already have docket no. then she said that it is your new docket no. until night i can't access internet.

Day 3: Next day, i called Care Center and then then told there is server down it will be soon working. and then also give me another docket no. but i already have docket no. then she said that it is your new docket no. for night access internet for 3-4hours but disconnecting by second or minute or hour/s.

Day 4(Today): And today, i got called from MTNL early morning " Apka Internet kaam kar Raha he!" and i told them i haven't checked. after 10min. they called "Apka Internet kaam kar Raha he!" and i told them "i have to check internet for hours" then she immediately disconnect the call.

For now i can access internet but it disconnecting most of time and middle while i online for 1hours luckily. On evening i called Care Center and asked about my Internet is little better now but frequently disconnecting. and then He said call to 198 which is for only if telephone line is dead not for The Internet(i called on this service No. on Day 3). and i got early called from this service He told me that "Apka Telephone Band Hai Kya", i said "I can't Access The Internet" and then He just said "Triaband ha.." and He immediately disconnect call.

Day 4 continue- Again i call Care Center and there is Women and i heard same angry voice women which women already shouted me before 2months, without any reason and now again he picked up call after 35sec.-1minutes she said hello(normally most o[censored]sing this procedure;so, i preferred to wait) and i just asked about why there is Long-Time for saying hello and She just said i busy in another call and i just said OK. and then I just starts saying about my complaint and She get angry and asking me who are You asking about this. and i moved to my topic without saying anything and She asked my telephone no. and i said her wait for second and she gets again angry and asking me "Apka Number Apko Malum Nahi Hai Kya!" and I just said it's my new number and she don't wanted to moved from this issue and she saying "blah..blah...blah" and then i just said her to it's not your work(Problem) and She automatically moved to past issue and she said "i will put down call immediately and i will not register your complaint when she said this and i thought that i have to disconnect call because she will not help anymore i think".

then again i call Care Center there is men and he is talking well and i told my problem about i can't access internet and he just said i forwarded the complaint to the tech. dept. and you have to wait for one day again.

i paid for Night Unlimited internet Rs.849 for growing my knowledge for carrier which is expensive for my family and with this kind of Service that have downtime and Angry customer service and unqualified technical management is not accepted.

and with night plan i have to miss my night sleep for this service.

I think TRI has to make strict policy and before giving license for ISP'.

I control (IPTV) has been installed at my place on 04/10/08 and the receipt number is:10254. It is not working properly since it installed and i make complaint on the customer care almost everyday and everyday i have been told that someone going to visit my home within 24 hours but nobody has come yet. I am not at all satisfied with the services. You can check at the customer care about my complaints. I am really upset with the services. After struggling with these people when i did not get any response i decided to cancel the connection and i made a written complaint to Commercial Officer, Sanchar Haat, Okhla. on 19/12/2008 and till now no action has been taken from their side too. It is always a common man who suffers. I want to elevate this complaint to the top management and if they have little concious alive in them then please help me on this. I have not used the service even for an hour also and since october i am paying 200/= as a rental for the services which i am not been able to use yet. My contacts no. and address is mentioned below. Kindly help me on this.
Sudhir Wason
i-50 Lajpat Nagar-2nd (second floor)
New Delhi-110024
[protected], [protected]

I had just installed MTNL Triband on 25 December 2008 and since then i am facing a whole lot of troubles. Initially, they booked the connection but did not provide the service. On repeat requests and complaints, they started the procedure but to no avail because i was not able to browse the net until December 25. When only couple of weeks had passed using this service, they disconnected the service and reason was given nonpayment of bill, which in fact is not true and was not due to my fault. First of all, i did not get the bill nor i was aware that bill cycle will change from bimonthly to monthly. Secondly, i somehow became aware that bill has been generated and i have missed the due date which was 3 January, but soon i made the payment on 8 December. Until then the service was in place, but on 10 December onwards the service was dicontinued even after payment of bill. I lodged several complaints number of times, i even went to telephone exchange and met several officials including SDO Idgah telephone exchange, but still nothing concrete has been done to address my problem and i am still not able to use this service. As of now it has been more than 20 days.

Moreover, my plan was a limited plan and i also could not use the allocated MBs of my plan for the month of January.

So, i please request you to help me out on this issue.

Regards,

Pravesh Chhabra
[protected]
CA no [protected]

I am using my cell since more then 4 year's. Since then I have been calling dolphin and saying that please improve my coverage but till now no one has responded to it. Bad customer service.

This is regarding a new connection of MTNL-COMBO Broadband Connection.
I applied for this connection on December 27, 2008 as per the application form below for the same connection and also paid Rs.1000/- for the same.
I did not receive the connection till date. I visited Mira Road MTNL office Multiple Time and called them also, but no Result.
I would like to request you to forward this complain to the highest level of MTNL so that they also can understand “Why they are loosing customer day by day?”
With Best Regards,
Samir A Mukherjee
Cell # [protected]
Home Phone: 28108972

MAHANAGAR TELEPHONE NIGAM LIMITED, MUMBAI

Landline New Connection Registration Information
Request Number : S0002/TR001/[protected]
Subs No.(CA No.) : [protected]
Telephone Number: 28108972
Application Number : [protected]
Application Date : 27-DEC-2008 06:50:36 PM
Workorder No. : 14958
Workorder Date : 27-DEC-2008 06:50:36 PM
Subscriber Category : NON-OYT GENERAL
Tariff Plan : COMBO BROADBAND
Purpose : RESIDENCE
Subscriber Name : MRS ADITI MUKHERJEE
Type of Relation : Husband
Husband's Name : SAMIR MUKHERJEE
Own Fitting/Wiring : N
Tel. Instrument Required : Y
Date of Birth : 18-JAN-1971
Facilities Required : STD
Nearest PP No. : 28100129
Installation Address : B-109, UPVAN CHS LTD
B/H DEEPAK HOSPITAL
MIRA-BHAYANDAR RD QUEENS PARK
MUMBAI-401107
Billing/Corr. Address : B-109, UPVAN CHS LTD
B/H DEEPAK HOSPITAL
MIRA-BHAYANDAR RD QUEENS PARK
MUMBAI- 401107
Contact No : 32921380
Email ID : [protected]@gmail.com
Applied On : 27-DEC-2008 06:50:36 PM
Additional Services : STD
Payment Information
Amount Payable : 1000

My self Basu Amal Kumar.My MTNL Telephone no is 23634268.bill no is ; [protected].TARIFF PLAN is MTNL economy.my mtnl phone bill for the month of December 1/12/2008-31/12/2008 is been shown as 5, 770/-.Its complete ridiculous ..., this plan is complete fake and my bill is very high..the broadband usage shows 5585.00 MB...How absurd..it seem they r charging per MB or hour.
I would like to inform you that from the last 3-4 months i have been receiving the broadband usage charges somewhat between Rs.[protected]. I would like to tell you that our usage of the net is not this much that we are getting in our bill. We cannot afford so much high bill instead of which our usage is not there.
I would request you to please recheck the broadband meter board and please inform us as soon as possible.

Non-receipt of bills.

Tel. No. 25214048

I am not receiving MTNL bills on time as a result every time I will have to collect the duplicate bill copy from the MTNL centers/or pay the penalty for late payment.

I would request you to kindly post the bill...

Respected Sir

I am fedup of calling the people at the MTNL office in BANDRA KURLA complex for my payment updations.
No one picks up the call at any number. I have been trying to call the account officer as well but to no avail. Some 2 to 3 payment of my MTNL GARUDA BILL (Pnone no[protected] which I made through cheques have not yet been updated.
I was instructed to send a FAX of my bank statements as a proof of my PAYMENTS. I have sent the faxes twice at 3 different numbers 2 months ago. But nothing has been done for the same.
Also 1 fax was sent through the MTNL customer care centre at NAUPADA, THANE(WEST) to the DAO.
Even after that noone bothered to update my payments.
I went to the CHARAI, THANE(West) office of MTNL but still noone helped me.
I have been running from pillar to post to get my payments updated.
Now even after paying the bills my INCOMING n OUTGOING is barred.
Kindly Help me. N see to it that some serious action is taken for this DERELICTION OF DUTY.

VERY SLOW SPEED

i am using TriB_Combo_Unlimitedv2 plan .my phone number is[protected] . my broadband speed should be 256 kbps.
my downloading speed become very slow reduced from 200 kbps to 20 kbps since last one and a half month .i have done many complaints on 1504 and numerous e-mails, but my downloading speed is not increasing. even though mtnl's employee are help less to me.
please any body help me for this problem . i will be greatfull to him.

I ordered MTNL IPTV on Dec 26th 2008.and it was installed on a separate phone No. 28532915 in January 2009. . However since since then I have been facing the problem with the same. The screen freezes after every 20 seconds and I am not able to watch any programme.I even informed the same to the customer care on 17th Jan 09 vide Complaint No. [protected]. Please note that since installation of IPTV we have not used the same on account of this problem. Also please note that I am making daily complaints to all your senior executives and till today nobody has turned up to rectify the same.

This is really frustrating and hence I would like to discontinue the service of MTNL IPTV through AKSH Optifibre Ltd, with immediate effect.

I have given the security deposit check of Rs 999, fvg AKSH Optifibre Ltd. which I would like to refund me immediately due to inefficient and pathetic services.Also i do not want any bill to be sent to me.

I applies for I control connection and paid advance money cheque on 30.12.2008. inspite of several calls and complaint filed by me on IPTV - there has been no rectification even after 12 days. I complained that after IPTV was installed at my home, i am not able view any channels from the very first day. The engineers who came to install the modem & set top box told me that it will start working from tomorrow but tomorrow never came. I filed my first complaint on 16.1.2009 only and it was assured that my problem would be solved. I again called customer care next dat i.e. 17.1.2009, executive told me that complaint has been forwarded to technical team and would be solved in 24 to 48 hours. I think their watches dont run properly as i think its been long tortutorous wait for me and tachnical team team came to no rescue. Adding to pain they dont even forget to make a welcome call on 20.01.2009 that thanks for chosing IPTV. They are playing good dual policy as it was not told Time Shift TV will work only for free to air channels. Also when they take bookings on phone why cant they take a cancel request as well. I have been literally weeping since i got it installed as i got my cable connection disconnected (far better avatar). I have been calling customer extortion center daily and congratulations to them that they are very good at making false commitments and torturing me in a great way. Last i would like to raise some questions:- Who will pay for the period i got no service Who will pay for my saoring telephone bills. How will they serve the customers properly if the intial service has yet not been tasted by customers?


Kindly help me out.

I have purchased IPTV scheme from MTNL from last 2 months, as per the scheme of IOL 199, 165 channels were suppose to be shown, which mainly includes: Package of Zee TV, Sony, Star TV, Sports channel Ten Sports, Movie channels of HBO, Sony Pix, star movies, news channels, All Door Darshan channels and etc. this was costing of Rs199/- per month. But after installation within 45 days, all channels of Sony TV, and Zee TV were stopped. Also now a day we can’t see all channels of Door Darshan and HBO, news channels, I think there are charging of showing all Free channels.

On Help line 126000 no one receives calls for complaints,
After personally going to MTNL Telephone exchange Shimpoli, no body knows whant measures should be taken,
No IPTV authority is present for rectifying the issue, I met Mr. Prasad(Sub div Engineer) who knows nothing about what should be done and on reply he asks me back "Who send you here?".

Hence there should be action taken on this case because that people are in impression that MTNL IPTV is cheap but reasonable but which is not.

I am Narendra from delhi, tel No- 2989493 Using MTNL Broadband (plan-Unlimited, Seppe-256 kbps),

I am facing so many problem in MTNL Broadband, its speed is very slow, uploading 10 kbps and downloading 25 kbps, it is also always disconnecting. I complained so many times to the customer care number(1504), every time they just forward my complain but didn't send any technician to solve the problem, I contacted to the area manager's office, (Sarita vihar: Mr Vijendra Kumar) but no one pick the phone, then I contacted to his mobile -[protected], I found he is most irresponsible person, Once he listened my complain and became silent, when I again called him he didn't pick the phone,

I request to all of them who are planning for a new broadband connection, please don't take a connection from such a third class broadband service provider

Thanks,
Narendra

Hello Sir,

I have send mail to [protected]@mtnl.net.in 24-Nov-2008, [protected]@mtnl.net.in on 25-Nov-2008

Land Line No: 25901546

I have MTNL Broand Band plan, Pay as Usage...
I have not used brond band and still I got charged for the same

Please find the following details
[protected][protected]------
Bill No: [protected] Date 06-Oct-2008 Brond Band Usage Rs. 594
Bill No: [protected] Date 06-Nov-2008 Brond Band Usage Rs. 371
Bill No: [protected] Date 06/01/2009 Brond Band Usage Rs. 93

Please look into the matter will appriciate your effort...
I found this is the last option for me.

Regards
Hemant Daiya
([protected])