Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Sir,
I am presently having combo pack connection in which I have unlimited download. Earlier I was having 400 mb plan in which I was getting very good speed but since the time I have changed my plan, my speed has reduced drastically. On inquiry from 1504, I was told that with unlimited plan, I will get only 32 kbps speed. My number is 25392115.

It is requested that if my previous download speed cannt be restored, I would like to surrender my Broadband connection and will look for other avenues.
Regards
Dr Rishi Singhal

i have made several complaint but till date no action taken by mtnl delhi. telephone no.28041206

Sir,

I took internet connection through my landline MTNL Phone No.29564035 . For the past 1-2 days when we open internet, it shows "cannot find server". Kindly look into into the matter at the earliest.

(R.K. Sharma)

mtnldelhi triband — getting disconnected from mtnl triband very very frequently

D
ear sir
I have got triband connected from mtnl, but to my utter disappointment I am getting disconnected most of the time, and I have to keep waiting for hours to get connected again.I have been trying all the possible telephone nos. but cannot get thru either.I am a senior citizen with nobody at home.
I shall be very thankful if my problem is solved, because of this connection I am able to talk to my children who are settled abroad.
Thanks
waiting for an early reply
Vinod kumar Maini

i totally agree same is the case with me...ok its unlimited but the speed should be atleast 32 for every 64KBPS speed the download speed is 8 kbps so now suddenly the speed has decreased to 20... that is even lower than the dial up.. MTNL is rippping us off our money... and the disconnections are almost constant... i wanted to use the internet yesterday so badly and when i came back home it was nto working.. i had to wait for a whole day just to send 1 e-mail. worst broadband ever. GOVt is doing the worst job ever. with MTNL the customer care is outright dumb underpaid people who dont even know how to speak in English properly dont know which modem we are talkign about... and take eternity to pick up the phone even at 4 in the evening. sad really sad where India broad band is being led too.. other countries have speeds upto 10-20 mbps and we are still stuck at 256 unlimited.

hey guys, i have a similar problem.My plan is also triband 256kbps, and download speed is reduced by 10 times! Moreover about every 30 min the internet gets disconnected.If this happens to you too, please let me know.

I completely agree with you people and I am pretty sure that even after writing here no action will be taken. Even i am using the unlimited plan but the speed is pathetic. The sad part is that i dont have airtel in my area otherwise i could have gone for that. I am so irritated by this but i am helpless. Other broadband services are a bit expensive but at least they provide proper service. Even their speed isnt so slow. This department is sleeping and as it is calling them on customer care number takes years. Its always busy and those people are as it is good for nothing. The department should shut down its call centers as they are of no help. All they do is to irritate you even more.

It is the worsed connection i've even experienced. I was using 256kbps unlimited download speed was 23/25. then i changed to UN749 for upto 2Mbps the speed reduced to 20kbps now again i changed to 512kbps and the download speed is again 25kbps. Mtnl sucks like a pig.

MTNL Delhi — Inter Net connectivity disappears 50 times a day

Inter net connectivity disappears more than 50 times a day from last two months .
Complaints done but every time NO BODY attended the probelem .
Very useless departmaent in this respect .
AJAY SRIVASTAVA
[protected]
18/08/2008

Hi This is Amanadeep Singh.
Son of Inderjeet Kaur.
i hv MTNL 799/- Unlimited plan speed will up to 2mbps.but mine speed is arnd 256or266 KBps.while in mine area mine other frnds hv same plan but they get speed upto 1mbps i.e arnd 2mBps.plz help me out.
is there any way to increase mie speed.

HI! This is dyutinkar and i want to express my views about this peace of .This is a disaster to the internet services.Its disgusting and i m fed up with its pathetic condition. When u need it badly its remain literally dead. Slow speed, regular disconection within fraction of seconds...no action to the filed complain and above all the CUSTOMER CARE.They seem to be busy with their personal problems online.Its a hopeless case!

im using combo 512kbps unlimited, , , the very first 20 days the speed was really good...it speed was up to above 200kbps...now the speed has gone down to 40kbps... and this is happening to every mtnl user i have come across...

hi, according to me mtnl broadband is the worst connection I have faced ever. customer care response is nil, area manager does not responce.
We are using two connections(tel. No. 24371166 &[protected]with Triband unlimited plan speed of 256 kbps, but it showed the speed of max. 20-24kbps. now we updated to Unlimited Combo 512kbps of speed of Rs.1299. But anyone of them is not updated yet while in the customer care records it showing updated. router is disconnecting after every 20-25 minutes. I am facing lots of problems in every 30 mins. please do something to get rid of these unwanted problems.

Totally agree. Absolutely ridiculous internet connections in india, MTNL is a crap!, the so called customer care "EXECUTIVES"(what a piece of crap!!!) don't know anything just know to register a compaint and give the damn number to the customer and saying "the problem is on the server side"! If it is the server then our govt should replace that trash with a new good one, with multiple large-scale connections. Already MTNL is stealing away enough money from the consumers, pay Rs. 800!!! for 2mbps plan (or 256KB/s) and that too with frequent disconnections and connection limits! Look at other countries, they have fiber optics connectivity or speed there goes upto hard-drive-crushing-54mbps or more! and you are still stuck at that old thin pair set of cables of an ordinary telephone line! Upgrade this trash, Bring the fiber optics network or replace the existing set of cables with thick ones! You gave those trash routers+modem (a white coloured MTNL's piece of trash) box to every home that trash doesn't allow more than 50-70 simultaneous connection when it comes down to peer-peer downloading. UPGRADE IT!

I have mtnl broadband internet connection on Telephone Number : 27381874 under unlimited usage sceheme.

The connection speed is very much slow & after complainting regularly there is no response from your department. I have complaint on 22221504 & My area head Mr. Jain Area Manager ([protected]) but i am sorry to say that customer care department is only doing formalty to registered a complaint but do nothing. Please resolve my problem asap and give me the status on my mail address or on my mobile ([protected]).

Thanks

Manish Bhatia
Sr. Press Photographer
(Delhi Today Newspaper)

i have 256kbps unlimited combo plan. i used to get 200+ kBps download speed but now it only 24-25 kBps.
bsnl is providing up to 2mbps unlimited connection for about 600rs. however, we are stuck with mtnl's low and costly broadband. it is very bad.

i am also using the same but do u know that whatever net connection you have say 256kb/s so you will only get 1/8 speed of it and you are asking for the 1/2 speed dude its impossible . earlier you were getting good speed because mtnl tries to attract more people towards its it's simple.
so if you are getting 30kb/s it O.K

I have taken a broadband MTNL Connection very recently, my Phone number is 25142165.My Internet speed is very low.I do not able to download anything.I am in plan Combo 599, where download and net surfing is unlimited.Please also remember our Telephone is not working properly also.Please do some necessary step to solve my problem.My Mobile number is [protected].

Regards,
Nilanjana Ray

I applied for mtnl connection on line, I got the connection through a broker with two days but as requested broadband connection has not been insttalled for the last two months telephone number is 22238326

Dear Reciever,
As i have speak with ur customer care associate many time but know action has been taken of my complain no is 41600101

As i have told the problem to cca of mtnl that ASDL IS consistonatly blinking i have just 3days back getting this plan of net surffing but issue arrises only in 3days.

Kindly do the needfull help


Thanks & Regards
HIMANSHU

I am the customer of telephone connection no.25517122 having beneficiary of broadband services with plan Tri BB phone 500 Combo. The MTNL, Delhi has advertised that the broadband speed to this plan is upto 2Mbps. But for the last two days I have checked the status of speed on delhi mtnl site which shows that the broadband speed on my connection is much below the standard speed of 256 K and broadband is running only with the speed of 211-216K only which takes me a lot of time to increase the speed. I have lodged complaint no.[protected] but all in vain. The broadband enquiry no.1504 is also not so useful, if no action is taken on the customers request.

My request through this E-mail to kindly take immediate action on my complaint and provide appropriate speed which is meant for my said connection as I am facing lot of inconvenience due to slow internet services of MTNL.

there r crap my internet is too slow its takes about an hour to download a 4 mb song and they do not litsen to complaints...

I have a mtnl broadband connnection[protected], with unlimited data download. I am facing the same difficulties: speed is very very slow and the connection keeps on disconnecting intermittently, I have made several complaints but no one listens to them.

Sometimes I am unable to even open google.com

The services are worst...

[censored] I HAVE THE SAME PROBLEMS AS ALL OF YOU>INDIA=
xComments
200 days ago by Sulabh [send email]
i totally agree same is the case with me...ok its unlimited but the speed should be atleast 32 for every 64KBPS speed the download speed is 8 kbps so now suddenly the speed has decreased to 20... that is even lower than the dial up.. MTNL is rippping us off our money... and the disconnections are almost constant... i wanted to use the internet yesterday so badly and when i came back home it was nto working.. i had to wait for a whole day just to send 1 e-mail. worst broadband ever. GOVt is doing the worst job ever. with MTNL the customer care is outright dumb underpaid people who dont even know how to speak in English properly dont know which modem we are talkign about... and take eternity to pick up the phone even at 4 in the evening. sad really sad where India broad band is being led too.. other countries have speeds upto 10-20 mbps and we are still stuck at 256 unlimited.
191 days ago by Rahul [send email]
hey guys, i have a similar problem.My plan is also triband 256kbps, and download speed is reduced by 10 times! Moreover about every 30 min the internet gets disconnected.If this happens to you too, please let me know.
173 days ago by Akhil Midha [send email]
I completely agree with you people and I am pretty sure that even after writing here no action will be taken. Even i am using the unlimited plan but the speed is pathetic. The sad part is that i dont have airtel in my area otherwise i could have gone for that. I am so irritated by this but i am helpless. Other broadband services are a bit expensive but at least they provide proper service. Even their speed isnt so slow. This department is sleeping and as it is calling them on customer care number takes years. Its always busy and those people are as it is good for nothing. The department should shut down its call centers as they are of no help. All they do is to irritate you even more.
165 days ago by Saurav [send email]
It is the worsed connection i've even experienced. I was using 256kbps unlimited download speed was 23/25. then i changed to UN749 for upto 2Mbps the speed reduced to 20kbps now again i changed to 512kbps and the download speed is again 25kbps. Mtnl sucks like a pig.
147 days ago by Amandeep Singh [send email]
Hi This is Amanadeep Singh.
Son of Inderjeet Kaur.
i hv MTNL 799/- Unlimited plan speed will up to 2mbps.but mine speed is arnd 256or266 KBps.while in mine area mine other frnds hv same plan but they get speed upto 1mbps i.e arnd 2mBps.plz help me out.
is there any way to increase mie speed.
147 days ago by Dyutinkar Narayan [send email]
HI! This is dyutinkar and i want to express my views about this peace of .This is a disaster to the internet services.Its disgusting and i m fed up with its pathetic condition. When u need it badly its remain literally dead. Slow speed, regular disconection within fraction of seconds...no action to the filed complain and above all the CUSTOMER CARE.They seem to be busy with their personal problems online.Its a hopeless case!
116 days ago by Grimax Irom [send email]
im using combo 512kbps unlimited, , , the very first 20 days the speed was really good...it speed was up to above 200kbps...now the speed has gone down to 40kbps... and this is happening to every mtnl user i have come across...
105 days ago by Mohd Tariq [send email]
sir
i have taken Triband unlimited plan speed 256 kbps Rs 949 but speed of downloading is generally around 10-35 kbps.I always deposit my bill in time, So i request u kindly to synchornize my ports.
Thanking you
Md tariq
Phone number 29964736
69 days ago by Jaymith Dhar [send email]
hi, according to me mtnl broadband is the worst connection I have faced ever. customer care response is nil, area manager does not responce.
We are using two connections(tel. No. 24371166 &[protected]with Triband unlimited plan speed of 256 kbps, but it showed the speed of max. 20-24kbps. now we updated to Unlimited Combo 512kbps of speed of Rs.1299. But anyone of them is not updated yet while in the customer care records it showing updated. router is disconnecting after every 20-25 minutes. I am facing lots of problems in every 30 mins. please do something to get rid of these unwanted problems.
68 days ago by Anonymous [send email]
Totally agree. Absolutely ridiculous internet connections in india, MTNL is a crap!, the so called customer care "EXECUTIVES"(what a piece of crap!!!) don't know anything just know to register a compaint and give the damn number to the customer and saying "the problem is on the server side"! If it is the server then our govt should replace that trash with a new good one, with multiple large-scale connections. Already MTNL is stealing away enough money from the consumers, pay Rs. 800!!! for 2mbps plan (or 256KB/s) and that too with frequent disconnections and connection limits! Look at other countries, they have fiber optics connectivity or speed there goes upto hard-drive-crushing-54mbps or more! and you are still stuck at that old thin pair set of cables of an ordinary telephone line! Upgrade this trash, Bring the fiber optics network or replace the existing set of cables with thick ones! You gave those trash routers modem (a white coloured MTNL's piece of trash) box to every home that trash doesn't allow more than 50-70 simultaneous connection when it comes down to peer-peer downloading. UPGRADE IT!
60 days ago by Manish Bhatia [send email]
I have mtnl broadband internet connection on Telephone Number : 27381874 under unlimited usage sceheme.

The connection speed is very much slow & after complainting regularly there is no response from your department. I have complaint on 22221504 & My area head Mr. Jain Area Manager ([protected]) but i am sorry to say that customer care department is only doing formalty to registered a complaint but do nothing. Please resolve my problem asap and give me the status on my mail address or on my mobile ([protected]).

Thanks

Manish Bhatia
Sr. Press Photographer
(Delhi Today Newspaper)
55 days ago by Rahul [send email]
i have 256kbps unlimited combo plan. i used to get 200 kBps download speed but now it only 24-25 kBps.
bsnl is providing up to 2mbps unlimited connection for about 600rs. however, we are stuck with mtnl's low and costly broadband. it is very bad.
31 days ago by Shivam [send email]
i am also using the same but do u know that whatever net connection you have say 256kb/s so you will only get 1/8 speed of it and you are asking for the 1/2 speed dude its impossible . earlier you were getting good speed because mtnl tries to attract more people towards its it's simple.
so if you are getting 30kb/s it O.K
19 days ago by Nilanjana Ray [send email]
I have taken a broadband MTNL Connection very recently, my Phone number is 25142165.My Internet speed is very low.I do not able to download anything.I am in plan Combo 599, where download and net surfing is unlimited.Please also remember our Telephone is not working properly also.Please do some necessary step to solve my problem.My Mobile number is [protected].

Regards,
Nilanjana Ray
15 days ago by Satyapaulnarang [send email]
I applied for mtnl connection on line, I got the connection through a broker with two days but as requested broadband connection has not been insttalled for the last two months telephone number is 22238326
10 days ago by Himanshukhurana [send email]
Dear Reciever,
As i have speak with ur customer care associate many time but know action has been taken of my complain no is 41600101

As i have told the problem to cca of mtnl that ASDL IS consistonatly blinking i have just 3days back getting this plan of net surffing but issue arrises only in 3days.

Kindly do the needfull help


Thanks & Regards
HIMANSHU
10 days ago by Raj Kumar [send email]
I am the customer of telephone connection no.25517122 having beneficiary of broadband services with plan Tri BB phone 500 Combo. The MTNL, Delhi has advertised that the broadband speed to this plan is upto 2Mbps. But for the last two days I have checked the status of speed on delhi mtnl site which shows that the broadband speed on my connection is much below the standard speed of 256 K and broadband is running only with the speed of 211-216K only which takes me a lot of time to increase the speed. I have lodged complaint no.[protected] but all in vain. The broadband enquiry no.1504 is also not so useful, if no action is taken on the customers request.

My request through this E-mail to kindly take immediate action on my complaint and provide appropriate speed which is meant for my said connection as I am facing lot of inconvenience due to slow internet services of MTNL.
4 days ago by Chinmaya [send email]
there r crap my internet is too slow its takes about an hour to download a 4 mb song and they do not litsen to complaints...
2 days ago by Saurabh Aggarwal [send email]
I have a mtnl broadband connnection[protected], with unlimited data download. I am facing the same difficulties: speed is very very slow and the connection keeps on disconnecting intermittently, I have made several complaints but no one listens to them.

Sometimes I am unable to even open google.com

The services are worst...

my telephone no. is 23642592, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 18.01.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

thanks. sudershansharma
23642592

Hi, friends and respected people, I have Triband Unlimited plan[protected] before 8month but always seem problem for slow speed and its connectivity . And when i write complain many times 1504 and I personally go MTNL office Shaktinagar and say our problem but problem not solve and say fault in server.
At least i want to say i am very-2 bore for this services.

i have taken the unlimited connection plan combo(rs 599p/m) in last month december.but from very first day my both surfing speed &downloading speed is very dull...i am very much tensed about it.my downloading speed is only 3k/s.due to this i can't download anything.even the small pdf take several minutes.after complainting so many times there is no such positive action taken from mtn workers...

Internet service of MTNL is not so good. when we want some information we cannot see it as the server of the internet is down. When we made complaint on telephone No.1505/22221504 no one listen to us after picking up the phone they are saying you are in que, no one give us complaint number. My telephone no. is 23362427. So please do the needful. The services provided by you is not so good.

My internet connection slow and keeps on disconnecting
I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps i changes my plan to unlimited plan and it is worse and i been cheated.The speed is slow and every time i have to download messags while pulling out all the wires from Modem and push again while again and again to re-start the P/C.
I did changes my plan from October 2008.It is now worse AND evey time i have to complaint for slow speed and disconnection
earlier i recomended so may people but now i am at mess.No body listen and only complaint attended and the story remains same.
The service is all time worse.
Is here any body can help

i am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse.

SIR good morning,
I am subscriber of 26426171, From last three weeks problem with this braodband connection.
pls do it as soon as possble, from your end . problem like speed very low & blinking the line

I have just taken the unlimited connection 2 days before and yet I have not seen the speed more than 60 80 KBPS. Please suggest what should I do? Today in early morning around 4:30 am I had to send some importand document to my office by email but the MTNL server was down and it was giving some message that domain resolving bla..bla...bla... and was not opening any site.

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan .it doesnot cross more than 25 kbps and then disconnect after sometime

complaint no.459 dt 6/03/2009

Ref. above subject, we have daily contacting you SDO Burara exchange tel no

; 27618811 . But we have not get any rersponse from your side till today.

Mr. Dheeraj Singh
Gali No, 1
Village Jagatpur
delhi -110009.

i m also using mtnl's garuda [mobile no:[protected]] rs.300 unlimited internet plan and i am also facing same problem.first 2 month i received very good speed(15to 22 kb/s data download )but past 3 months...i m receiving " 1kb/s "data downloading speed. i hav launched so many complained at customer care executive ...they gave me complaint no but there is no response after the complaint.any responsible authority please help me.
THANK YOU.

my telephone no. is[protected], i am broadband user, combo-plan, but from many days, more then 1 month, my net connection is not stable, it comes in breaking manner, i made many compliant many times but no-one gave any response, evrytime i made a complaint its been told that its done but nothing happenend problem is the same it seems no-one cares abut the problem, the word appear that compliant done. today[protected] the net is also responding in breaking manner.

i hope you will do the necessary action in this ill be thankfull to you

regards .
mukesh dogra

Hey Guys,

I m in complete agreement with you. I m using MTNL Connection and this is my bad luck i dont have Airtel in my area. The conenction from MTNL is down from last 3 weeks and i have lodges complaint more than 25 times, however no action has been taken so far. As per a senior official of MTNL, the employees are busy for ELECTION preparation hence could not attend your complaint...just last few words...MTNL SUCKS>>>>>>>>>>>>>>>>>>>...⇄

my ph. no.[protected] kya unlimited plan lene par net nahi aata meri samasya ka samadhan kare. keval din bhar main 2 gante net-work aata hai...?

hi
i have the same problem like u all .i think mntl must stop in india bc they don't have any basic service and they r the biggest in this world, all r stupid, that department

Dear Sir,
I am on deputation to UN MIssion in Sudan as a Indian Aviation Contingent. I am having a internet connection in the name of my son VISHAL KHATRI at Mahavir Enclave Palam New Delhi-45.His No is[protected]. From last one month my family is facing a problem of connectivity. Internet connection is not relevent . It goes off. Hence due to this problem, i am unable to communicate my family. I request you to kindly do the needfull .

Thanks,
RB KHATRI
IAC
UNMIS

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 28 kbps and also the connection keeps on disconnecting at least 20 times in 1 hour . Pls do something as soon as possible.
The service is all time worse.

256 kpbs/unlimited plan — adsl disconnection

there is some problem in my modem its adsl lite is disconnect again and again.my phone no.[protected] kindly solve this problem as soon as possible.
thanks

Inter net connectivity disappears more than 50 times a day from last two weeks
Complaints done but every time NO BODY attended the problem .
problem with D-Link Modem (Going hang)

MTNL Broadband internet service — Very low download speed

sir,
I have subscribed to MTNL broadband unlimited plan and I have been using this service for the last one month. Initially there was no problem. but nowadays I happen to see that the download speed is vey low, that is around 25 kbps.Moreover, browsing speed is also very low. At times, broadband connection is not getting connected, and this is happening frequently. I have already lodged a complaint with the customer care. My particulars are furnished below :
COMPLAIN NO : 40900009
TELEPHONE NO : 29965250
TARIFF PLAN : BROADBAND UNLIMITED (Rs 599)

My MTNL No. is 25993478. my broadband connection is always got disconnected and very slow. I made many complaints in last 5-6 months. but of no use. Even i made many calls to our area manager
Mr. Puran Singh but no result. i m fed up with this MTNL broadband connection.

The service of MTNL is becoming worst day by day...



Sudhir Arya
[protected]
Email : [protected]@gmail.com

sir,
mujhe internet connection disconnect karana hai is ke liye kis ko application type kerni hai is ke bare me aap mujhe puri detail meri ID per send ker de PLZ

I am a MTNL's broadband subscriber with the plan of 599 (256 Kbps, unlimited). My connections breaks down frequently. There are lot of outages in the connection and when i call them they tell that there is a problem in the line and will be done by the Lineman. I think being a big company, MTNL does have not inter-departmental coordination and just finger point each other. I would request if I could get some help from this forum to get the issue resolved.

Thanks & Regards,

Ravinder

I am a MTNL's broadband subscriber with the plan of 599 combo (256 Kbps, unlimited). My connections breaks down frequently. There are lot of outages in the connection and when i call them they tell that there is a problem in the line and will be done by the Lineman. I think being a big company, MTNL does have not inter-departmental coordination and just finger point each other. I would request if I could get some help from this forum to get the issue resolved and i complaint 20th june 2009 (complaint no 670) for phone dead their is no dial tome in phone i think problem in set so pls check this & resolve it.

phone no 22454064

Thanks & Regards

Asheesh Verma

hi guy. i m abhilash. i m also a victim of MTNL broadband connection.
i m using it from last 6 month. but frm the last few day i m getting only 25-30kbps. n before this i was getting 200 + d/l speed. i complained 3 day ago n today i got a call frm mtnl. when i told them that my d/l speed is gone down, instead of helping me they telling me that they cant do any thing about it. i have to contact some people in the office...
by concerning comments above, i don't think it gonna work..
n i cant even change my connection bcoze there r no other internet service provider in my area(delhi cantt)

MTNL — broadband speed is too low and connection getting disconnect again and again

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and i am getting the speed is around 150kbps and the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse.

Our net connection is not proper . Net disconnect more than 50 times in a day. kindly check it.Tele No is 25051571.

hello sir,
i have taken MTNL broadband connection TriB UL data-256 combo in Sep, 2008 but it is a very low grade servive that you are giving to us. The net speed is not upto the mark and with that disconnection is there everytime. Sometimes when i'm doing my some important woek the net got disconnected. then i feel very guilty to have a connection like a MTNL. The phone no of our MTNL is 25981914.

Poor service by MTNL.

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan. But from the 1st month i am getting only 25kbps speed and also the connection keeps on disconnecting and continously.The service is all time worse.

my telephone no. is 24649582, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 18.01.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

my telephone no. is 24649582, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 01.08.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

MTNL — low speed and connectivity problem

very low surfing speed with slow downloading and no connectivity some times google page takes over a minute to open . this problem occurs in 512 kbps plan . net is surfing like a bull-cart.

hey people i have a mtnl plan unlimited been sufferin cause of the same problem but one day my speed went 800KBps been tryin to gt it again but not succedded till now will write when get it .
chao.

You are absolutely right. I am using MTNL same broadband plan like you and facing the same problem for the last 1 month. Even after putting so many complaints there is no positive response from them.

MTNL — connectivity problem

sir,
i have complaint several times that phone no.20462901 not work in connanaught place area but no body give response even referred the matter to janakpur/dwarka mtnl offices

i m using relaince broabdband internet connection from last 1 year but know i have registred a complaint on 21 september 2009 that my internet is not working, but there is no response from their team n even daily i call to relaince customer care .
so pls help me what can i do?
my internet id[protected]
complaint no[protected]
my contact no-[protected]
plz reply

sir,
me april se MTNL BROADBAND CONNECTION 599 UNLIMITED wala use kar raha hu,
jiska telephone number 27604480 hai. sir meri problem yehe hai ki mera NET ka bill 599
badle 800+ ya 1100 ya 1200 aa raha jo ki me april may ka to bhar chuka hu. isliye bill
jada aane ke kaaran me apna TELEPHONE OR INTERNATE KO band karwana chahata
hu kioki me itna bill pay nahi kar sakta.
SO PLZ SIR DISSCONNECT THIS ITS MY REQUEST


THANKU SIR

MY INTERNET AND TELEPHONE SERVICE IS NOT WORKING SINCE ONE MONTH

hi, I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan. But first 3 weak my connection is disconnected after so many complaint it is now working but speed is very slow am getting only 25kbps speed and also the connection keeps on disconnecting and continously.The service is all time worse.

i am a mtnl user and i also use brodband connection speed is 256kbps but speed is too low 30kbps speed last 3 months and connection getting disconnect again and again plese help me
my phone number is 29893733

MTNL — slow speed and no connectivity

i am using mtnl trib 649 combo and i am not getting the speed as mentioned in the tariff plans.it is mentioned upto 2mbps but i am getting only upto 256kbps and many times i got no connectivity messages a .i am faving this problem for so many days and mtnl is not giving any response

Very slow internet connection Please solve my problem otherwise I'll have to buy other internet services.

my internet speed very poor
so, plz increase speed

phone is not working properly, there is a din voice with our phone

MTNL unlimited connection — Worst Connectivity as well as low speed

I am resident of Delhi Cantt. My Broadband connection has never given stable performance. I ran from pillar to post , lodged various complaints (sometimes been attended and sometimes never been attended for days together as good as 15 days).
I took this connection mainly for internet connectivity and that had been main issue for its unreliability. My number is[protected]. Speaking to Area Manager as well as sometimes AGM has resloved problem but again the dis connectivity problem arises after 15 days. How many times i would visit Area Manager. PRO , MR Joshi who sits at Gopinath either donot lift his number nor does give any resolution, i fail to understand what is the use of these PRO's and huge infrastructure and so many Govt employees when they are unable to provide the services for what they are paid.
When asked, they are not give non-compliance letter also. What should i do in these circumstances when there is no other service provider in Delhi Cantt and MTNL has been responding like this.
Need a permanent resolution not temporary which only lasts few days..

very very slow internet and i can open the page please speed up my internet speed

thanks,

MTNL — slow internet

my mtnl net speed are very slow. if i download any thing and open any website, website not open and show refresh option for opening it. Also the downloading speed is 15kbps in IDM and 10kbps in torrent.

MTNL — slow internet connection

my no. is 22181336 and my internet connection is very slow. my connection takes long time for opening any web site and also my downloading speed is 15kbps in IDM and 10kbps in torrent. most of tme when i open any web site, it can not open without refresh.
solve it as soon as possible.
please...............

i use unlimited plan of mtnl and my internet connection is too slow that i find it very difficult to work on internet.IT keep on disconnecting as well.

MTNL — Regarding sim card block

Dear sir/ma'm, I have lost my mobile phone having MTNL mob. no. [protected].Please block my no.so thart i can use it in future again. Thank you, Regards, Rohit Kumar +91-[protected]

MTNL Delhi — BIll

I am waiting for my bill from past 7 days, This 213 april i need to pay my bill. My landline no is 22392467. please help me.

I AGREE TO SOME OF THE POINTS RAISED. AS FAR MY PERSONAL EXPERIENCE IS CONCERNED, THE RECONCIALISATION OF ACCOUNTS / PAYMENTS IS ABSOLUTELY PATHETIC.

INSPITE OF SHOWING PROOF OF PAYMENTS FOR CASH RECEIPTS AS WELL AS DEBITS FOR CHEQUE PAYMENTS, THE DOLPHIN SECTION CONTINUES TO SHOW THE SAME AS OUTSTANDING

UDAY DESHMUKH
[protected]

I am lodging complaint for defective instument of phone no.[protected] since 9.5.2009. In response after 3 or 4 days, a phone comes from concerned lineman that whether there is some problem and than he promptly drops the complaint. Due to no action till 21.5.09, complaint was sent to concerned GM by email as well as by fax . On 28.5.09 line man informed that phone is available however he will not install, whatsever I have to do, I can do. Two months back also this lineman has not attended the defect for 3-4 weeks and was seeking for monthly service charges no doubt as bribe. I am unable to understand why despite having phone, it is not being replaced/ rectified. He had also suggested to get the connection disconnected and to install Airtel. Not attending complainst for weeks and seeking extra charges reflect that they are having connivance with private operators. Further what the MTNL authorities are doing for dropping of complaints without attending the same. In such state of affairs what is the need to publicise MTNL schemes for new customers when they are harrasing us and compelling to disconnect the existing connections.

I am lodging complaint for defective instument of phone no. 25286720 since 9.5.2009. In response after 3 or 4 days, a phone comes from concerned lineman that whether there is some problem and than he promptly drops the complaint. Due to no action till 21.5.09, complaint was sent to concerned GM by email as well as by fax . On 28.5.09 line man informed that phone is available however he will not install, whatsever I have to do, I can do. Two months back also this lineman has not attended the defect for 3-4 weeks and was seeking for monthly service charges no doubt as bribe. I am unable to understand why despite having phone, it is not being replaced/ rectified. He had also suggested to get the connection disconnected and to install Airtel. Not attending complainst for weeks and seeking extra charges reflect that they are having connivance with private operators. Further what the MTNL authorities are doing for dropping of complaints without attending the same. In such state of affairs what is the need to publicise MTNL schemes for new customers when they are harrasing us and compelling to disconnect the existing connections

MTNL — Rent of one month free

My telephone no. 24647133 is not working from 20th February, 2010. I have lounged complaint (No. 181) in MTNL on 24th February, 2010, but my connection is not working till date and also I have lounged complaint in National Consumer Helpline (No. 218534) on 04th March, 2010. I have talked with exchange of my area (No.[protected], but they didn’t give any response to solve the problem, then I talked to Mr. B.B. Rishi (M. No. [protected]), he told me that problem will be solved in 4-5 days. Due to not working of phone I am in very trouble. During lounge of complaint in National Consumer Helpline, they asked me that if telephone connection is not working for more than 15 days, then customer is not liable to pay the rent of one month. You are requested to look into the matter and oblige.

Thanking you,

My MTNL mobile no.is[protected] which is not active from 25/01/2031.I have checked several times by using another phone but result is same.Please check at your end if there is any problem.I am using this no. in dual sim mobile phone, both were working properly before 25/01/2013 but at present when I use both or single sim, MTnl sim not work and hang the any mobile In which this was checked, while other sim is working properly.

my internet connection will not not be working properly and nobody answer the call in customer care no.1504 from 1 week
and my telephone no. is 22963505

my telephone & broadband is not working from last one month mtnl staff have no answer for that no use of any complain please help
my telephone no is[protected]

ReplyReply All Move...Inbox
Flag this messageFw: non connectivity of broadband no 23360042Monday, 9 June, 2008 10:16 PM
From: "deb biswas" <[protected]@yahoo.co.in>View contact details To: [protected]@bol.net.in



--- On Mon, 9/6/08, deb biswas <[protected]@yahoo.co.in> wrote:

From: deb biswas <[protected]@yahoo.co.in>
Subject: non connectivity of broadband no 23360042
To: [protected]@bol.net.in
Date: Monday, 9 June, 2008, 10:07 PM



dear sir,



my telephone no 23360042 with broadband connection is out of order since 24/05/08, i lodged several complaints to 23356666 and 1504(help line) every time i receive a call that AAP KA PHONE TIK HAI, but my phone was ok but broadband was out order no connectivity. on last saturday one gentleman from mtnl guided me over telephone and reset the connection but it was unfortunate after 20 min it became same. on very that day i again contacted with 1504 postion no 240 gave me a complaint no 410000 and told me that my broad band modem will be changed on monday. i waited but no person came, not only that from today my telephone became dead, at today evening i agian contacted 1504 postion no. 3 gave a complaint no. 41601071 and told on tuesday person will come to my residence. when i asked what about last complaint, he told he has no information. again i contacted with 23356666 they gave me again a complaint no 298. how many complaint no i have to remember. with this the position no, 3 of 1504 advised me to contact with local area manager the no, 23320160 but the phone was ringing, i think he left for home at 5 pm



sir will u take some steps to restore my broadband connetion, last 10 days it is out of i think bill will come as usual..



with regards



sudeshna biswas

i have a MTNL land line phone but last one month its not working. i was complaint many time but no response i complaint on 198 no. my ph. no. is 29964338 & complaints no. is may-32, jun-4- (322), jun-14 (72)

MY TELEPHONE NUMBAER IN 26797503 IT IS DEAD PLEASE ATTEND THE COMPLAINT.

IT IS FACT THAT THE SERVICE OF THE MTNL BROADBAND IS VERY AWFUL

I am facing the probles for the lst 1-2 month and made a complaint lots of time even a written complaint is also mail to the customer care but no single responce i got from them.

I donot not why MTNL launch IP TV while the TEAM of MTNL is not capable to handle even a single complaint of Broadband connection.

following is the perfoma which i mailed to MTNL.
If any one going to use the service of MTNL i will suggess him don`t go to the MTNL better try other ISP like SIFY, BHARTI, HATCHBACK etc.



From <[protected]@bol.net.in>
Sent Wednesday, July 9, 2008 9:16 pm
To feedback.[protected]@bol.net.in
Cc [protected]@bol.net.in
Bcc [protected]@gmail.com
Subject Complaint
To whomever it may concern
I request you kindly give a kind attention to figure out to
eradicate the pesky service of MTNL broadband Customer care.

Following are the points which harasses me during make a contact with
the customer care executive at the help line No. "1504"

#1 Excessive time consumption to contact a Customer care executive.
#2. When the bell ring after waiting a long time the executive pick the phone and put it side
#3. The attitude and the behavior of executives are not a professional.
#4. No action has been done in prescribed / given time by customer care executives also no follow up is conducted to know the status of the complaint.

There may lot of other types of problems but mainly I have observed the above said points. To prove my words I request you kindly try to contact on this help line No. (Between different time intervals) and feel the actual picture.

Moreover, I would like to tell you that there is some problem in my broadband connection for the last one month (Frequent Link down of ADSL) and I have did complaint on this issue and as a result I got a phone call and the caller says that has had rectified the problem and Now it will work fine.

But Nothing improved, Once again I did complaint on 06.07.08 with comp. No. 41600609 and I have get a reply that Digital signals are week in my line and it will be resolved within 24 Hrs. but till now I have not get any visit or any single call from your service Engg.
I hope that you will take some concrete action to resolve my problem and
will try to give a better service to your clients instead of enjoying
the reputation of MTNL in the market.

Thanks & Regards

Mahendra S Negi
[protected]
29892045

I had been using Mtnl triband combo unlimited pack from 2 months.My number is 27442404.From last 2 weeks instead of 256 kbps i am experiencing a speed of just 20-30 kbps.I had several times complained about the same on Mtnl customer support, but no action had been taken in this regard.Please help me out of this situation.

-Abhishek Gupta
abhishekgupta.[protected]@gmail.com

U R ABSOLUTELY RIGHT. AS THE DEPT. IS HAVING SUCH PEOPLE WHO DO NOT KNOW HOW TO TALK TO CLIENTS. THEY R VERY LAZY. THEY COME LATE & GO BEFORE TIME. AS I HAD SAME PROBLEM AS I APPLIED FOR BROADBAND THE LINE MAN CAME & DID HIS DUTY & AFTER THE LINE WAS CONNECTED THE ENGINEER CAME AFTER 8- 10 DAYS THAT ALSO AFTER SEVERAL COMPLAINTS. STILL THE NET WAS NOT ACTIVATED & ATER RIGOROUS COMPLAINTS THEY NOW SAY THAT THEY CANNOT DO ANYTHING & THE LINE IS CONCEALED & WE HAVE TO BEAR THE EXPENSES I[censored] WANT THE ACTIVATION.

dear sir,


sir my telephone no is 27421494 . my broadband sometimes connect sometimes not . when it connects in middle it stops . i called 1504 there no one pics up the phone, by chance if he pics he do not speaks. sir i have called supervisor also he never pics up the phone too. sir u tell me what should i do, should i change the broadband.

sir i request u 2 take some necessary steps...

respected sir.

sir my telephone no is[protected].my broadband didn't worked for last few days.now it got connected but the net speed is not apt..there is no proper surfing as well as downloading speed.as a result i am facing many problems.
sir i request you to take necessary steps ...

Dear Sir,
My Tel. ph. no. is 25050819 and its broad band is not working since last 1-2 weeks so kindly do needful as early as possible I will be very thankful to you .

Dear Sir,
My Tel. ph. no. is 25050819 and its broad band is not working since last 1-2 weeks so kindly do needful as early as possible I will be very thankful to you .

I have already deposited the telephone bill stil lmy phone is dead ...my telephone no[protected], no one in any department is picking the phone, employees of MTNL are saying i cannot help you...


Kindly log a call and solve my problem immediately...

This is the worst service experienced

We issued the 7 chqs of MTNL bill pyt but telephone lines were disconnected. Activate our telephone lines as early as possible.

Tele. Nos. are[protected] /26208956 / 26208984 /26281653 / 26210159 / 26700151 / 26398227 / 26398229

I had given a complaint through net on Saturday[protected] regarding my refund of Rs 556/-. And my complaint No. is 45770

My land line[protected] is dead for last 3 days, and every time i make an internet complaint, i get a docket number and the complaint remians unsolved. When i track the compaint status as per the docket number, the docket number vanishes...It goes on for last 3 days. It is delhi MTNL branch. Every time when i call complaint registering telephone number it is always busy.



regds
harpreet
[protected]

General Manager(South), MTNL
NP Exchange, New Delhi-19

Subject: : Faulty telephone[protected] negligence by MTNL, Nehru Place Exchange.

Dear Sir
It is a matter of great regret that my telephone is out of order since
01-05-09 and nothing concrete has been done to rectify the fault, till
date. Pl respond. Reagrds Mr Umakant Trivedi
Till date telephone has not been restored. My complaint No.826 dt 03.07.09& 472 dt 11.07.09

Kindly act firmly.

Regards
Umakant Trivedi

Sir,

My Telephone No. 27943642 is lying dead since 27th of July, 2009, I have lodged a complaint on 27942198 vide Complaint No. 2694 dated 30.7.2009. The linesman do not pay any heed on our request to rectify the fault. Is there anytbody who can listen our grievance and take action to repair the said telephone.

Jasvir Singh

Since last 10 days out landline is not working(partial).We are NOT SATISFIED with the services which ahve been provided by you.Most of the time our phoneline is not working & getting the problem very frequently(twice in a month).Every time the same/common comment we are receiving friom the linemen that is AAP KA INSTRUMENTMENT KHARAB HAI.We have changed the instrument 15 days ago & now againt out phoneline is partially dead(NO INCOMING CALL) since last 10days & again we have got the same response from the linemen on 12.09.09.


Pls look into the matter

Landline no[protected]asalfa dhobighat area)

Thanks,
Rajashri

iptv
icontrol

service dept
===========


our icontrol tv - service not working properly
plz do needfull-
thanks
from
arvind ganatra mobile [protected]

email [protected]@gmail.com

we got iptv installed on 20th may 2008. Verbally as well as in writing you promised that services are free for one year.Now since the installation of iptv my bills are coming of great amount.You also promised trhat registration fee of Rs 300 will be taken by MTNL while MTNL is charging Rs 500.I have approached to you on 2690000 as well as MTNL. Both agencies are putting the case on each other.Now I request you either you solve this problem or else I will be forced to take some legal action. My broadband charges are 300 Rs and our monthly usage is very less that cannot exceed 800mbs which we are getting free in our plan.

on 22nd of Nov.08 aksh install iptv after 4month booking in advance. Due to not satisfied by service and commitment, i had given rqst. for d activate servc on 24th of Nov.08 on hlpline no. 26991500 and a written rqst. on 8thof De3c.08 OB no. 7454, but till today nobody(From aksh or concrn) collect the accessory.

Instead of solution there is a charge of Rs.200/ on Dec.08 bill kindly do needful for the same and cr. reversal of charges. DUE TO I am not using service.

I am having IPTV for the last one year under the scheme of free watchin for 6 months. after six months I asked the AKS people if have they started charging for the movies, they said, " no they have not yet started charging any thing for the movies . I told them to inform me when they would start charging and they agreed. but last month when I got my bill they had added a big amount, when asked they said, " it is for the movies.
These were the movies which i never watched and just opened to show my house guests, how the VOD works thinking that I will not be charged for the movies.
Another complaint is IPTV not working properly. Minimum 4-5 days in a month it does not work and I am chaged for those days also.

IPTV connection was disconnected on my telephone No.22143636 Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to refund this rent and get back my security deposit.

rajiv jain
Phone 22143636

IPTV connection was disconnected on my telephone No.22143636 in Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to get back refund this rent and get back my security deposit.

rajiv jain
Phone 22143636
CA N0 [protected]

I have no bill please send me the Customer Account Number my telephone number is 28476233 and my address is E-10 Nahar Optionz Chandivali, Sakinaka, Mumbai -72. My bill connection name is Dilipkumar P. K.

I shift my shop that's why i have no bill please send me the customer account number.

I have mtnl broadband connection and the plan is Rs.799/-. I want to change my plan to Rs.399, for that i need my customer account number.My telephone number is 23346664.Please reply me as soon as possible.I live in gole market, DELHI-110001.
Thanking You

i just want to know the customer account number of my landline what is the procedure of it plz tell me soon.

I am Mahender Singh Nayal from Fattepur Beri, Delhi.

My Landline number is 26652625.
Due to some heavy short circuting my landline number has got wrongly connected with a STD booth located nearby since 4th of december 2008.

I request you to direct the STD owner Sh.Ajay Pal not to misuse the phone line.

An early action in this case shall be highly appreciated.

I have not received Nov 2008 bill . Land line No is[protected].
We can not hear properly due to cable problem . Main Cable is not laid properly in front of my building (partially underground and more than 100 Mtr cable is on the road).

Hi, i recently had white wash in my house and have misplaced the file which had all my telephone bills . Pls email me my Consumer Account number as soon as possible.

telephone no[protected]

Please let me know what is our customer account number!!
we have not recieved telephone bill for the month of July'09 yet and C.A. number too!!
our telephone no. is[protected].
Kindly let us get the answer soon!!!

Kindly let me know my customer account number (CA NO).
I didn't received bill for my new connection yet. I am unable to make the payment online due to non availability of CA No.
My telephone no.:[protected]
My bill connection name: Abhoy Saha
Pls reply me soon!!!

I have no bill please send me the Customer Account Number my telephone number is [protected]
and my address is 50/C Geeta Bhawan, Munarika New Delhi .My bill connection name is Rana Pratap

i just want to know the customer account number of my landline what is the procedure of it plz tell me soon

Pls email me my Consumer Account number as soon as possible.
my telephone no:27603332
My bill connection name: kiran desai
my email id:kiran.[protected]@gmail.com
[protected]@gmail.com
I have no bill delivered at home please send me the Customer Account Number my telephone number is [protected]
Kindly let us get the answer soon!!!

Sir
I have got transferred my land line number from[protected] to[protected] Could you please provide me its CA Number so that I can access/register on line for further payment etc.
सादर Regards,
Stayawati Dabas
[protected],[protected]

My landline number is [protected]. Its a new number, I have not received first bill but message to pay which I cannot do online without customer account number. Last date informed for payment of bill is 29.11.12. Send customer account number on my mobile number [protected] immediately.
Anil Sood

Dear sir,
This is to inform you that i had asked for internet connection from versova telephone exhange and was given work order 2344 dated 7.2.08 and the connection was not given, after followup i was informed to convert to wireless connection for which the connection was avilable, subsequently a lettr
was given and requested for wireless connection.
they were not able to issue work order because they could not issue work order from the computer due to some problem in software.

after repeated requested it falls to deaf ears, kindly help me and give the wireless connection,
I would add that as a doctor i need to refer to internet for the various problems faced by my patients
and in the interest of my patients you are requested to expedite the matter.

Thanking you
Dr Charu S.Darira
tel no 26365247 mumbai

broadband not working properly 4 quiet a lng tym...modem is also gving problem...urgent

My broadband not working properlt for the last two months. Complaints registered at 1504 in Nov 2008
and later in Dec 2008 has not resulted in any visit by MTNL inspite of promise.

Feel so much dejected and am planning to shift over to some private service provider AIRTEL or RELIANCE

i want to take a mtnl broadband cannection at my home

I had given a application for Tri Band (MTNL Broadband) connection Type DSL 399 Plan.
My registration no. is G6503840.

It is more than 3 weeks, but still i have not got the connection. The MTNL official visited twice, but did not configure the broadband internet connection.

I tried to contact many times the Helpline 1504 / 1500 and also Ville Parle exchange (Mumbai) but there is no reponse from them.

Please expedite the installation of broadband connection

Thanks

Jacob Abraham

ek dum bakwaas connection hai mtnl ka aaj hi disconnect kara do bhai nahi to exchange ke chakkar lagate raho .

If you are getting a speed of 242.62Kbps for downloading then the browsing speed that you are getting is 242.62Kbps*8 which is much higher than the plan you have opted for 512kbps. If don't believe in this try going for another ISP from India and they will tell you these facts. So dude you are not getting slow speed at all.

OMG ! someone who has a simillar problem.

(what on earth is Rahul {the guy who gave teh previous comment}, talking about.)

I have Combo Unlimited 512 plan. My Broadband speeds have been reduced to 220KBps (browsing speed) on Sunday morning, which means nobody to complain to . MTNL customer service ? what a joke . It is nonexistent. Simply appaulling.
Inspite of paying for a 512 KBps. speeds barely crosses 400 KBps and now they have capped it to 220 KBps, go figure.
I was an airtel (broadband) customer, so I can tell from experience that they are anything but perfect, but they do provide a much better customer service than MTNL.

QUESTION ???
1.Why does MTNL have be make changes in Broadband speeds (Cappings/disconnections/etc) on a SUNDAY when they cannot receive complaints on that day ?
2.Why are MTNL Charges so high ? For the price I am paying for 512 KBps unlimited I could get a 1MBps unlimited in Airtel.. Isn't MTNL a government company, why is it charging so much, if seen in terms of speed the price in MTNL is double that of Airtel (excluding the prices of 256 KBps plans)

enter 192.168.1.1 in ur browser.

username is admin n password is also admin

go to the status tab

under it check parameters for the line

if the downstream data rate shows 256kbps
then u tell them that ur line is syncd to 256kbps speed and tell em to change it to 512 (check it back again)

when sync is done @ backend, u will get more speed.

Hi,
we are fed up with the services our rea giving to us.
for the last five month we are getting proper speed and connection from mtnl broad band. since we are an orgnisation where most of our work based on the enternet but after so many humbel request and complains from our side there are not a single effert have been made to improve our said problem.we have opted plan 1000and we are recieving 170 kbps that is very slow.
can we get it improved by as soon as posible.
thanks and regards

We are an orgnisation working for the couse o[censored]rban poor in Delhi for the last nine years .for the last five month we are not recieving proper speed from ur side. we have plan 1000 and our speed is 170 kbps.our number is 22481609 located at shakar pur of delhi.
can we assured from our side to omproved it very soon.
thanks
AAA team.

Dear Sir/ madam

This is my third mail to the concern department regarding the low speed of my connection for very long time.
I have al ready written about our need of appropriate speed .we are an orgnisation working on the issues of the homelessness in Delhi and our major work has been based on the proper connection but its very unfortunate it has not resolved yet .we have given a written complain to area commercial manager as well two months back.we are your customer since beginning .we are activist orgnisation if we will not get proper solution from your door we will definitely knock some other door for our justice.

Detailed address :[protected]. S442, shakarpur Delhi -92.

Thanks and regards
Sanjay kumarv ([protected]@yahoo.co.uk)
AAA TEAM.

Speed is less than 200 when i pay for 650+s.tax
Hi...,

I am fed up of the Internet broad band connection given by MTNL

I have subscribed for a 512 speed plan...which is the most expensive one at MTNL on an average i get only 200 speed.

Everytime i wait for 20 minutes to lodge my complaint...since the system puts on hold..try calling the 1504 and experience the pathetic service..

After a long wait when you finally are able to register the complaint...the MTNL people close the complaint without resolving it...My number has more tahn 200 complaints logged in an year..


My no[protected], delhi palam colony..!!

pls look into the matter.

amit gupta

how can i sent message from my moile i can not use my SMS services

Even i pay for 512kbps but get only 50kbps speed when I download. Even after paying so much we dont get proper service. 1504 never works it just sucks. I m from Mumbai.

MTNL Delhi — lost mtnl sim

Sir, I had lost my mtnl(delhi) dolphin sim [protected] in chandigarh. kindly block my number. thank you.

Well sir i am having just the same problem you mentioned.
when i switch on my 300R2U :
firtstly it takes about 5 minutes to open the 192.168.1.1 page.
after the page opens it shows ADSL LINK DOWN, PPP DOWN and AUTHENTICATION FAILURE alternatively.
It takes about another five minutes to connect to internet & the status shows UP. But still that doesnt last long and i have frequent disconnections and the page shows the mentions status.

The first complaint i booked was on May 16 2008 and since (July 1) then i have called up 1504 almost 3-4 times every week without any posistive response.
My complaint no. is 41600614

My Phone line no: 25051938 is not working since Saterday. There is no dial tone and it is dead.

Broadband Phone no : 26270453
DSL Router: RT 2561_1
Name: Rajesh Menon

We have lodged a complaint about the same yesterday but no response

we are having a very low speed internet connectivity

could you please resolve the issue as soon as possible
urgently seeking your discretion in the matter

Rina

The problem is with the CPE or modem or router whatever is used to connect to the MTNL Broadband. Replace it. Also ensure that your computer system is properly earthed/grounded as these equipments are mostly damaged by the residual currents emnating from Computer Motherboards.

Cheers

dear sir
same problem is here...but main problem is that nobody is listening into this matter...i am complaining since 1 month but everybody says that it will be solved and nothing happening...
my phone number is 25038476...and my problem is that
ADSL link is not working...

is there anybody to look out into this matter

YES Really …MTNL NET does not work . It works totally 5-6 hours in whole month . After every 15 minutes it gets disconnected and whenever i check in MODEM page it always gives Point to Point protocol down (PPP down) .& sometime ADSL data link does not come . It gives maximum problem in disconnection during Month end . & access speed is also getting slower . I have also been complaining for the last 2 months but there is no hearsay from the MTNL . .. Although it was working fine 4 month before... There is very poor customer service from MTNL also ..

leave 5 or 6 hours, it didnt work at all. its useless to spend ur hardearned money on mtnl broand.

My connections was working fine since 1 month, but since yesterday router configuration shows PPP down.
Kindly leme know if anyone faced the problem & how can I resolve the same.

Thanks,
Sumitkumar

I HAD GIVEN AN APPLICATION ON DATED 08.09.2008 TO SHIFT MY LANDLINE PHONE[protected] AT MY NEW ADDRESS i.e. 46/1-A/1(OLD), 384-A/2(NEW), GALI NO-16, EAST AZAD NAGAR DELHI-110051 BUT TILL NOW MY PHONE NOT SHIFTED TO MY NEW ADDRESS. PLEASE ARRANGE TO SHIFT IT AS SOON AS POSSIBLE.
THANKING YOU,
JAIN ROHTASH KUMAR
[protected]

My phone No. is 27111575 it is under shakti nagar exchange. I am getting the same problem with Broadband it is giving problem from last month but after so many complaints and mails to helpdesk and phones to senior persons of MTNL, problem is still there. NO one in MTNL is listening. I think it is better to go for any other operator, dont waste your hard money with MTNL.

is there anybody to look out into this matter and solve my problem.

Thanks
Mukesh Kumar Rangan
[protected]

i have applied for broadband connection on 28 aug wide booking no 48000286 . till date nothing has been done even after repeated reminders my phone no is 25074743
kindly look in the matter

thanks

Shruti
[protected]

I have started using MTNL's Internet braodband, 199 Plan, from 19 Aug, 08. but in the bill of Aug MTNL has asked tp pay the wrong amount. They have asked to Rs. 300, while after the connection I didnt use the Internet so much and for one week it was not working.

and when I called on 1504 and 1500 and asked the executives to tell my account usage, they replied that they dont have my account details. and give me few other numbers to call upon.

and the MTNL is such a third class department where no one picks the phone.

I hope that the MTNL management will take the necessary action to resolve my problem.

with Best Regards,
Vipin Bansal
[protected]

I HAVE SEND SO MANY MAIL TO MTNL HELPDESK BUT PROBLEM IS NOT SOLVED. BELOW ARE THE MAILS SEND TO MTNL HELPDESK.
IS THERE ANY PERSON FROM MTNL TO TAKE ACTION ON THESE MAIL.

It works for 2 days and again problem starts. After so many complaints on 1504 but no action.Most of the time its not working.

I am attaching 2 files for the STATUS and PING TEST result for your reference. Pl. check and do the needful.

Thanks
Mukesh Kumar Rangan
Phone No. : 27111575 Mobile : [protected]
H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi

--- On Tue, 9/16/08, mukesh rangan <[protected]@yahoo.com> wrote:

> From: mukesh rangan <[protected]@yahoo.com>
> Subject: Fw: BROADBAND PROBLEM NOT SOLVED SINCE AUG-08
> To: helpdesk.[protected]@bol.net.in
> Date: Tuesday, September 16, 2008, 6:21 AM

> It works for 4-5 days and again not it is down from saturday
> 13.9.08. Pelase look into the matter and do the needful.
>
> Thanks
> Mukesh Kumar Rangan
> Phone No. : 27111575
> H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi
>
>
> --- On Wed, 9/10/08, mukesh rangan
> <[protected]@yahoo.com> wrote:
>
> From: mukesh rangan <[protected]@yahoo.com>
> Subject: BROADBAND PROBLEM NOT SOLVED SINCE AUG-08
> To: helpdesk.[protected]@bol.net.in
> Date: Wednesday, September 10, 2008, 6:59 AM
>
> Please note that I am facing broadband connection problem
> since last month i.e. Aug-08. After so many complaints MTNL
> is not able to correct the problem. I also requested to
> Sh.S.C.Mandal ji, Area Manager-Shakti Nagar on his Mobile
> Phone but problem is not solved.
> Please do the needful.
>
> If it is not going to be solved then the only way for me to
> disconnect it and to go for an other service provider.
>
> Hoping for favourable action soon.
>
> Thanks
> Mukesh Kumar Rangan
> Phone No. : 27111575
> H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi

dear sir
I am user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last 2 weeks, some time working some time not. i have reboot my mordem in every 2 min, i has complaint about this problem in mtnl office problem is not solved till now please look into this matter as soon as possible

I am user of mtnl broad band, my telephone no is[protected], our yahoo site is not working since last 2 months. I had already complaint about this problem but no action has been taken yet. please look in to this matter as soon as possible.

I want deactivatemy mtnl connection pls send me what some formalities for deactivate the connection
My no. is .. 22854061 and the costumer name mr. Raj kumar

I am using MTNL Broadband connection last 3 years & my Ph: 25355682
Same here last 35 days i am facing internet problems. It works fine for some time (Around 2-3 hours in brakes in 10 hours of time). But whenever i start my laptop i never be sure that internet will work or not, and most of the time it take hours to connect to internet. When i complaint to 198 & 1504, they register complain for problem in line/cable, but no lineman comes to correct anything when i call them they just say your phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 & 198 the most resent (unresolved) complaint no are : 5296 (01-january-2009).

Now last 6 days my phone is dead. Before giving up the my broadband connection i want to know if the problem is in my line/cable or your server is used to work like this. But i don't know how to find out.

Every month i am paying our internet charges. If i delay one or two days they taking fine for late payment. but last 35 days i suffering this problem & lost money who is responsible?

Hi,

I have been suffering from the discontinuity of my MTNL line every month. I have logged on many complains ( thru 198 and internet services ) since 24th Dec. 2008, but no action has been taken by MTNL. In that case I would like to disconnected my MTNL line. Also refer to all those people who would be going to take the connection from MTNL.

S S Rawat
[protected]

MY MTNL DELHI NUMBER IS 27296976.

I have subscribed mtnl broadband unlimited plan but I am not satisfied with the service
speed is too low 20 kbps & it disconnects automatically, I have made so many calls to customer care but there is no response .

PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
ANIL KUMAR

[b]MTNL Triband Issues[/b]

I am using MTNL net since Jan 2008 & I took Triband Unlimited plan that time. Everything was going good. Until on 12 jan 2009 They upgraded servers and changed ports. Since after that till now my net is breaking a lot (Request Timed out). I can not upload, download or play online games etc. I had contacted them many many times but nothing is working out. Lineman come check and told me there is an earthing issue in telephone line. They keep saying tommorow we will get it fixed bla bla bla.But since 12 jan 2009 till now there hasn't been any improvement in any thing.

My net is worsen then Dial up connection now. 1504 can't do anything they always give me Area manager number & I call them they say we registered complaing it will be done. Even my father called General manager many times GM did some action and that day 3 line men came but issue didn't resolve. I am thinking to file case against MTNL for customer harrasement & cheating in consumer court. Please help me out best to resolve this issue as i am tired calling MTNL people now as they are total and dumb in computer lines.

Regards

hi

dear sir
I am user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last 5days, some time working some time not. i have reboot my mordem in every 2 min, i has complaint about this problem in mtnl office problem is not solved till now please look into this matter as soon as possible


shashi kant
contact: [protected]

my broadband is not functioning properly from last one month
nobody is entertaining my complaint.inspite of my compliant at 1504 ment for broadband compliant.
no action has been taken yet. I was provided sdo no- Agm no. but nobody is responding.

phone No[protected]

I am using the MTNL broad band service since last 4 months, my internet is not working properly from last 20 days, in each 10-15 mins it disconnects. i have made a lot of complaint in 1504 but still there is no action.
They always assured me it will be recovered in 1-2 days but no action till now.
Really such type of poor service frustates very much.
plz look into this matter ASAP, otherwise i would have to think to use the service of another operators.

My telephone no:22482138
Thanks
Ashish

Dear Sir,

I have a Broadband connection of mtnl my plan is (599 unlimited)

but my dowenload speed is only 4 to 13kbps. This is not good

Soo kindly suggest me how i can increse my speed. i want minimum

dowenload speed 50 kbps.


thanks and regards
Virender
[protected]

My MTNL STD/PCO no is 26364191 at xchange -Nehru Place (Dicconnection Application)

I am suffring from the not reply from MTNL Because...i want surrendrer from MTNL land line STD/PCO connection. i m also submitted the form Surrender Certificate at Nehru Place. But we have not found any action yet and any work against my application.
i want to security back to my account.
Pls Reply...and any action against this reguest...i m waiting for your reply...([protected]@yahoo.com)
Costumer nane.Jamil Ahmad
Address H no.B-252 lal kuan chungi no.2
M B Road new Delh-44
contact-[protected]




Suwaliha
cell-[protected]

Dear Sirs,

Form of Surrender of Connection. I also submitted this Form at the branch in nehru place on 04.12.2008, but we not found any activity and action against this submission. I want serrender of my Telephone and Back my security of Rs-5000/- as in my account.
I also faxed this serrender form at custumer care no.23357777 on 10.07..09
Telphone STD/PCO no. 26364191
Name of Customer. JAMIL AHMED
Adress : B-252 Lal kuan chungi no-2
M B Road Badarpur New Delhi-110044
Jamil : [protected]
Kindly take any reaction as soon as possilble.
It will be very Greatfull to you.
Thanks/Regards

Suwaliha
Cell [protected],

Dear Sirs,

Form of Surrender of Connection. I also submitted this Form at the branch in nehru place on 04.12.2008, but we not found any activity and action against this submission. I want serrender of my Telephone and Back my security of Rs-5000/- as in my account.
I also faxed this serrender form at custumer care no.23357777 on 10.07..09
Telphone STD/PCO no. 26364191
Name of Customer. JAMIL AHMED
Adress : B-252 Lal kuan chungi no-2
M B Road Badarpur New Delhi-110044
Jamil : [protected]
Kindly take any reaction as soon as possilble.
It will be very Greatfull to you.
Thanks/Regards

Suwaliha
Cell [protected],

Feel Free To Contact us we can definitely get the money recovered legally.



Thanks & Regards
Sudeep Bhandari, Senior Associate,

LEGAL KNIGHTS™
Advocates and Solicitors
Chamber No.403, Delhi High Court,
New Delhi-110003 (INDIA)
Email:- [protected]@legalknights.in
URL:- www.legalknights.in
Cel:- +91-[protected]
Off:- +[protected]

Feel Free To Contact us we can definitely get the money recovered legally.



Thanks & Regards
Sudeep Bhandari, Senior Associate,

LEGAL KNIGHTS™
Advocates and Solicitors
Chamber No.403, Delhi High Court,
New Delhi-110003 (INDIA)
Email:- [protected]@legalknights.in
URL:- www.legalknights.in
Cel:- +91-[protected]
Off:- +[protected]

I have a docket no..54137..still nothing had been done on this issue...

my no is 20313144 and my sim is damaged last week & I purchase new sim same no. 20313144 from sanchar haat naraina on10/2/2010. But it is not activate & i'm comptaint many time sanchar haat naraina &1502 & consern person Ms Saroj, Mr Parbhkar but not responding to sanchar haat naraina & consern person please cheak the my problems


Anupam agarwala
WZ-318, Naraina ND-28
[protected]
[protected]

dear sir i am user of mtnl broadband my tele phone no 26502036
evry day i complaint to 198. there is no responce then i call to this no 26885500, 20513636, [protected], 26517171, then also thier are not taking any action .since telephone is not working last 2 month, evry month tele phone bill is 1600, 1550, comming please i requesting to take urgent action two month bill amound cancal

john oommachen, telephone number 26502036

dear sir
my phone no is 27057318 i had lodge my complaint on line on dt 14.02.10
that my instrument and my line is noisy.but no body take any action. now
i want to know who will listen our problem.
you are requested to please do needful.

with thanks
laxmi kant
m.no [protected]

dear sir
my phone no is 27057318 i had lodge my complaint on line on dt 14.02.10
that my instrument and my line is noisy.but no body take any action. now
i want to know who will listen our problem.
you are requested to please do needful.

with thanks
laxmi kant
m.no [protected]

no one attending the broad band complaint inspite of several compliants and also complaint loadged on e-mail . this type of service provided by the mtnl delhi

my phone number is 25981310 . I have bookd compalint of broadband on 62134 and 62164 o[protected] and[protected] respectively but sorry to say no one attending.

Ref: Tel.no. 24504187
Sub: Non Receipt of Refund money

I would like inform you that the said phone/connection was surrendered on 19.1.2007 with telephone instrument. I have not received refund security money till today. You are kindly requested to look the matter and arrange refund money at an earliest time.

Respected Sir,

I am user of mtnl broad band unlimited combo plan and my telephone no is[protected]. Most of the times it is not functional since its installation. I have made so many complaints but the problem is as it is. However, I am paying for internet every month which is mere wastage of my money as I am not given the proper service for which I am paying. Whenever I have made complaint to 198 & 1504, they register complain saying that sever is not working or there is problem in line/cable, but nothing is done so far. Whenever I contacted the lineman, he has told that your phone is ok and the problem is with internet they will come and rectify it but nothing has been done.

It is therefore, requested to kindly intervene in the matter personally and rectify my problem.
With regards
Surender Singh Ranga

Dear Sir,

I am a permanent resident of Mayur Vihar Phase-I, staying at Flat No. 65, Kala Vihar Apartments, Mayur Vihar Phase-I, Delhi since 1998. Recently, a land phone connection (Tel. No.[protected] along with ADSL link has been installed at my residence two months back approximately. Since inception of ADSL link, three times payments have been made but the ADSL link has never been improved so far. Most of the times at idle hours I found the ADSL link inactive. Every time complaints over phone are being lodged and surprisingly it was found that the ADSL link gets operative only after lodging of complaints.

In spite of paying the bills in regular course, this type o[censored]nsatisfactory and reckless service of MTNL for the ADSL link provided by the Mayur Vihar Phase-I Exchange is unbearable. As such I think that unnecessary keeping the ADSL link and paying the rent for the same is not viable. Now I am left with only two alternatives, either you continue the internet link in a versatile manner or the same may be disconnected otherwise. I have lodged several complaints over telephone at the exchange, but no fruitful result have come so far.

As there is no option left for me, I therefore appeal to you to take prompt action at your level so that the Broadband service provided to me is improved with immediate effect otherwise I am compelled to disconnect the same. I think that an appeal like this at the higher level is considered more appropriate when there is no result of appealing repeatedly at the local exchange. I hope that a favourable action will be taken by you.

With best regards
Malay Dutta
Owner of Flat no.65
Kala Vihar Apts.
Mayur Vihar-1

I have a mtnl broadband connection on my 22934646 NO ...It is not working from last 20 days ..i booked many complaint about 30 complaint in aal department in kidvai bhawan .our karawal nagar exchange, yamuna vihar ..but no responce ..i got ...AALL the empleyeess working in MTNL say to extra money ...no one want to help and solve this problem ...they always says that they have a lot of work ...I M SAYING THAT MTNL DEPARTMENT ...IS VERY 3RD CLASS DEPARTRMENT ..IN GOVT SECTOR ...every ppl in this department need salary only ...without doing work and solving users problem ...

Thanks
Lalit kumar
[protected]

More Bill

My name is Mandaliya Arvind my hone Number is [protected].
i get the bill of more than the calls i have done from my landline.So please send me the Deetails of Outgoing Calls of the month of May.

Please provide my CA number for phone number 01127514630

Hi, I am a new MTNL broadband user and have not received any bill till now. I want to know my CA number so that I can check my bill online. My broadband phone number is [protected]. Regards Narendra Kumar Singh

i m mtnl land line user
i have make request many times for new broadband connection
over 10 days there is no response.plz forward my request .i m waiting for your response

dear sir,

my delhi mtnl no. is 25352682. 2 weeks back i hv taken this connection with broadband facility of on it. but yet nobody has come to install modem inspite of comaplaints lodged on 1500. and now my phone is dead. so pls do smthing asap.

DEAR SIR

MY telephone no[protected] with broad band booking from 1/6/08 there is no connectivity of broad band with this connection and i am surprise that is there no person in mtnl to resovle the problem, why mtnl has not installed net on my systm???? 1504 helpline is useless. pl do the need ful

with regards
Ikshu Bhalla

my telephone no. is 23642592, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 18.01.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

thanks. sudershansharma
23642592

Dear sir,

sir my ph no. is 27460957. i am broadband user, i have unlimited plan(599). which i had taken before 1 month it was working properlly. but past two weeks it is not working. when I open the G-mail, Yahoo messanger, orkut, google messanger this sides is not open and provide some error. and my internet speed is also very slow.its give some error on the page i made many complaints through my land line but they had not given me any responce. plz I am requesting you plz take any action?


thanks. Parveash sethi
[protected][protected])

My Tel. no.is 25073719

DSL Router UT-300R2U

Problem is of connectivity. It remains uncertain.I made several complains. Sometimes I was told that the problem is in line.The problem is unsolved. Pl. do needful to for the problem or take the phone back.

Thanks
RKJHA

Dear Sir,

My name is Deepak Saklani. I had applied for a MTNL Internet broadband Combo Plan at B-112 New Janki Puri, Uttam Nagar, New Delhi-110059. But still I have not yet got the connection in my house. I go to Sanchar Haat and ask the reason, they replied me, Internet connection is not available in your area. Then I asked them to refund my deposited amount Rs. 500/- but they told me the amount will not refundable. I just want to ask you that if you can not provide me the internet connection that is not my fault, I would like to request you to kindly do refund my deposited amount Rs. 500/- as soon as possible. I will be highly oblige you.

Waiting for your positive response.



Thanking you.
Deepak Saklani
# [protected]

Dear Sir,

I am Abhijeet Kunwar, an MTNL phone/broadband subscriber at A5, Sulta Apartment, Saidulajab, IGNOU Road, New Delhi – 30. My Landline no. is 29531983.

This refers to my request and complaints forwarded to MTNL Delhi customer care cell.

1. I had registered a request to install wi-fi modem at my place on 3rd July 09. The request no. for the same is 48300153. Its been more than a month now, and I have got no update at all on the same. On following up with customer care cell repeatedly, finally they conveyed that “a work order no. 2503 is already been issued”, and “contact local Tel. exchange officer for further”. When contacted the local officer (JTO), he admits that Mr. SDO, Mr. Anil Dong is the right person to talk on this matter.

2. For Last one and a half months I have been complaining for fault in the internet line but nobody has visited my place and checked the status. Customer care people lodge the complains and after following up for the same they suggest to talk to the local Tel exchange Officer (The latest complaint No is[protected]. When contacted the local officer (JTO), he talks about the bad conditions in the whole area and suggests to speak with Mr. SDO, Mr. Anil Dong (Apparently, he puts up everything on Mr. SDO).

Moreover, despite trying more than 50 times, Mr. Anil Dong did not respond a single time even so that the problems can be discussed. Neither he responds to his cell no [protected] (provided by local office), nor available in the office so that he can be contacted. In fact the office landline is never picked up when called upon.

Therefore, I request you kindly to intervene suggest me how to act further.

Thanks & regards,
Abhijeet Kunwar

dude u must call 197 from ur mtnl phone and ask for ur area manager no. and tell him everything about ur connectivity and surely he will do something...

dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI...AND i have send last complaint on 30th may. nd my comlaint no is 40900026...i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.

The broadband connection on my telephone number[protected] has been performing erratically. The ADSL light never remains stable for more than a minute and starts flickering off and on.

I registered a complaint about it on customer care (1504) and they gave me complaint number : 41601394 on 4th June'2008. They said the problem is with the frequency on my telephone line and would be rectified in 24 hours.

Nothing happened after that. No one from MTNL even asked me about the problem. I again telephoned customer care and this time they said that I should get in touch with Area Manager (Dwarka), New Delhi. I contacted him on 9th June'2008 after many dial attempts and he said that it will be done. Thereafter I received a call from MTNL asking me "aapka phone theek hai?" Before I could say that it is not the phone but the internet which is faulty.. the official disconnected the phone.

Nothing has been done by MTNL so far.
Even contacting Public Grievance Cell of MTNL on 23356666 and[protected]fax) has not yielded any positive response from MTNL.
Can anyone help?

No body cares about the complaints that we register. I am getting new complaint number everyday I speak to customer care at 23356666 and nothing happens. The executive has one standerd reply - within 48 hrs it will be rectified. Today the executive said - No idea how much time it will take - on questioning about when will 48 hrs complete?
Sad demise of a Navratna - We all should return the connection and take private company's connection. At least someone will listen to us there!
I don't think any one can help except the time and pleasure of the MTNL guys.

KKC
25074406

Sir/Madam

I deposited Rs.500/- in the lohitian road sanchar haat on 10 th may 2008 for a combo plan after 5 days MTNL guy turned up and fixed the new landline number by next day it was activated and we recived a call from MTNL to confirm the number but I am surprised that after so many days have gone MTNL has still not installed the broadband service asked for
does it really take so long to get the broadband I am surprised if this is the current stae of the counntry then i am afraid

Dear Sir,

I am holding a mtnl broadband connection with my telephone No. 25364747 for almost one year but from the day of its installation, I have continuous problem with this connection as it mostly remains offline. On lodging complaint to your call centre, it is informed that complaint has been lodged and result would be given within 24 hours but nothing has happened and on further contacting, call centre people usually have words that we cannot do anything except lodging complaint. If customer is not getting solution of their problems then what the use of your call centre?

I have tried every means to get solution of my problem but nothing has happened so far, now I have lodged complaint on this format.

I hope that MTNL people will wake up now...

Respected sir/Madam

I deposited Rs.500/- in MTNL, Janakpuri office on 3rd June 2008 for a combo plan after 1 day MTNL guy turned up and fixed the new landline number by next day it was activated and we recived a call from MTNL to confirm the number but I am surprised that after so many days have gone MTNL has still not installed the broadband service asked for
does it really take so long to get the broadband I am surprised if this is the current stae of the counntry then i am afraid

my registration No: UTN13003659

avinash ranjan
contact #[protected]

dear all
i have many times call for new connection but there is no response

dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI... i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.

dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI... i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.

In this era... MTNL Dwarka says that Broadband connection can be given after New Lines are laid... may be 3 months... may be 3 years...

Namskar,
MTNL

non connecting of internet


i am holding a broadband connection with phone no. 28041336 from 24.11.08 my telephone is ok but broad band connection is not connecting . when i call to 1504 help line of mtnl broad band always it remains AAP KATAR MAI HAI, and when call in 1500 they give us SDO and supervisor but all no.only ringing nobody pickup the phone. MTNL only gives connection not recive the call, i try many no.but result is 0. my bill remains no pending, can i get justice .

Plz take action as soon as possible

*Hon, ble Shri S K Arora ji*
G M (Appellate authority)
M T N L, Nehru Place,
New Delhi.

Sir, I, M Wadood Sajid ( an accredited journalist with the PIB, Govt. of
india, PIB no.2513) a consumer of M T N L, s broad band service against
connection no. 26984952 for the last several years.

though i have been going through various problems with the erratic services
of MTNL, how ever these days the level of problems and the dereliction of
MTNL, s staff and even the senior officers is ten times high.

sir, the router or the modem(whatever you say) installed at my
residence(R-236, lane no.5 Abdul hameed road, Jogabai Extension, Jamia
Nagar, New Delhi. 110025) is not working properly for the last one year. in
fact it was almost a damaged and out of order instrument from the day one. i
complained to the concerned staff, even the senior officers several time.
last time i lodged a complaint through the Internet complaint system(the net
receipt, DSL PORT 36979, is attached here with) on Friday, April 3rd 2009 at
1:41:30 pm.

sir i talked to SDO and other staff several time. the DA did never pick my
phone and his superior did not pay attention. i sent mail to
[protected]@bol.net.in and [protected]@bol.net.in several time, but to my surprise no
one responded.

sir i m still facing problems. as a busy and senior journalist i m losing my
credibility day by day.

so may i request to you, to kindly look into the matter, investigate and
intimate to me also. i could have contacted senior officials at the ministry
of Telecommunication but i prefer to go step by step.

waiting for your quick action

Wadood Sajid
Editor, Views Times, Delhi.
[protected]

Internet connected to my phone no. 28032708 is not working for the last 10 days. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone no.s 28041515 and 28042050

Internet connected to my phone no. 28032708 is not working for the last 10 days. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone no.s 28041515 and 28042050


Satish Chander
149, Sector 17E, Dwarka, New Delhi
Mobile No. [protected]

Internet connected to my phone no. 25037227 is not working for the last 6 months. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone.
waiting for your quick action.

Internet connected to my phone no. 28051388 is not working for the last 15 days. Number of complaints to 1504 yeild no result.
Area Manager/SDO not picking given phone no.s 20018384..no of complaints has been logged to 1504 but every day I am getting assurance that someone will come in the evening & will resolve the issue...Surprising no one has visited till now...

Sandeep Jain
K-202, Green Valley Apartments,
Plot No 18, Sector -22, Dwarka,
New Delhi 110075
[protected]

I purchased a 3G mobile connection with the following details on 24-June-09 from Sanchar Haat, Jor Bagh:

Mobile No. [protected]
Imsi No. [protected]
SIM No. [protected]

However, even after passage of a month, I find that the above mobile connection is not yet energized and, whenever I want to use it, gives a message “Your phone is suspended temporarily”.

I had already submitted the requisite Agreement form alongwith copy of photo ID. On enquiry with the Sanchar Haat Jor Bagh, I’m informed that they’ve sent all the documents to the Idgah office. Nevertheless, I again faxed a copy of my photo ID to MTNL on 10-July-09.

I also made two telephonic complaints - No. No. [protected] dtd. 16-July-09 & No. [protected] dtd. 20-July-09.

Yet, after all this, there is no resolution of my complaint & my phone is still not activated, much less on 3G.

Dear Sir/Madam

I am holder of telephone connection No. 26264115 with broad band. My broad band is not functioning since last one month for which I have made several complaints to concerned authority telephonically on 1504. But I have been given only complaint number but no fruitful result so far shown. On[protected] I also lodged my complaint on telephone and I was given complaint No. 4812. I was further directed to contact Area Manager for urgent functioning of broad band. Accordingly I contacted Area Manager Nehru Place Exchange Area on telephone No. 26229966 in between 4 to 5 PM. I was assured by Area Manager that broad band will be made functional on[protected] in morning. But till 1500hrs on[protected] no rep reported to make it functional.

mtnl launchen 3g but its not work as 3g i meet to engineers also but they says 40 kbps speed is enough for 3g

MTNL services are really Ridicules, they proved that how to work in govt. sector and how to ignore customers. Because they know their job is safe, it should be privaties so that they know how to work in private company and how to respond to a customer.
I had launch lots of complaints regarding my internet connection and my landline too, but they( MTNL employees) don't want to work.

Regards,
Sandeep sharma

MTNL — Fwd: 3g mtnl

sir,at 22 dec mtnl activate 3gtv on my phon without my permition and deduct 150 ru.in present they blok my outgoing,after complain.AJay.m.no.[protected].plese help me.

am holding a broadband connection with phone no. 29992008 from 5.7.2011 my telephone is ok but broad band connection is not connecting . when i call to 1504 help line of mtnl broad band always it remains AAP KATAR MAI HAI, and when call in 1500 they give us SDO and supervisor but all no.only ringing nobody pickup the phone. MTNL only gives connection not recive the call, i try many no.but result is 0. my bill remains no pending, can i get justice .

Dear Sir,

I am holder of telephone no.25361627 with broadband connection.
My broadband is not functioning for last 10 days for which how many times i have complaint to concern no.1504 but there is no response from MTNL side.
kindly look the matter urgently.

Regards
Gautam Sarkar

Net speed is very slow from 2 months

dear sir, I have many complaint against net speed but no any action from MTNL Delhi from 2 months, so pl, take action to do it solve my net speed problem.

teli phone is disconect

name arvind kumar jain tel no[protected] do complain 2-3 time but no response mob-[protected]

i m a regular customer of mtnl services since 36 yrs. but now it seems that mtnl is not taking customers seriously. As i hv gvn a written complaint to mtnl dept in my area that i was not in town from 9th may to 27th may and then also the usages of that period hv been shown. fir the first four months we got a regular bill of Rs. 392/- per month, but as the people from your dept. came to know that we r not using much mail, u people stated giving more bills and that too for the period for which we haven`t used it. so we are really NOT SATISFIED with the services of MTNL. It should be "MTNL HAI TOH SAHI NAHI HAI". Pl look into this matter and call me on [protected] or [protected] or 28422522. thank you and waiting for ur positive (hopefully) reply which will be highly appreciated.

Landline is not working since 2weeks. Landline number is[protected]

Sir,
I had the priviledge o[censored]sing MTNL services during the period[protected] under Nehru Place Exchange, New Delhi. My phone no was 26053606. I am serving with Indian Air Force and when I was posted out from Delhi in Dec 03, I surrendered my connection and put up an application for refund of my security deposit of Rs.3000/-. Till date I have not received my claim despite forwarding repeated reminders. While serving the Defence Forces of this country we are transferred from one place to another, for which we are not prepared to suffer losses. Consider the case sympathetically keeping the sacrifices we make regularly. The last resort for me is to knock the doors of the consumer forum.

net is not working pls take some action regarding the problem

i have problem regarding net conection, actuly i have complain so may time for problem regarding net but there is no any response from your side .my no. is 26929056

Hi,
I have been using the MTNL internet since a month and found that the internet speed is very slow, I took the plan of 256Kbps and getting the speed of 12mpbs only and called 1504 several times but no response. and when I try to open www.microsoft.com. I am not able to browse the microsoft web site too, even I am not able to login to windows messenger or login to hotmail.com. I have called about this problem but there is no response from MTNL. my number is 26929056
I think MTNL is not taking its customers seriously.

Regards
Santosh Kumar

my no. is[protected]
complaint no,[protected]
from last two months i am not able to use internet.In every 1min. its break the link
I am fed up with the services.Pls. disconnect it.

Hi,
I have been using the MTNL internet since from five months and found that the internet speed is very slow, I took the plan of 256Kbps and getting the speed of less than 15 kbsec while downloading. my number is 25285926.
Kindly take action on this issue
I.