Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Inspite of repeated complaints for one way phone on my phone no. 25286720 since 9.5.2009, no body from MTNL is turning to attend. Concerned lineman never visits the house for this as well as for braod band complaints. Durinmg previous 3 months of broadband he has visited only once to inform that he was not well in previous week and in case of certain problem we should surrneder the connection conveyed by him from phone no. 20596096 at about 10 am on 7.4.2009), name he was not disclosing .
I request MTNL authorities to either rectify the one way problem and provide service or get the connection disconnected.
.

MTNL — mtnl landline out of order

My mtnl landline is out of order since 5-6 days.
I hereby request you to kindly look into the problem as soon as possible.
Thank you.

Kindly mail my MTNL Landlines phone no.25071555 outgoing and incoming details on my e.mail address i.e. lakhmi.[protected]@nic.in for month of January, February, 2010. If there is no provision, kindly implement this system on the internet for this facility as any custormer have the right under the RTI Act, 2005.

MY TELEPHONE IS OUT OF ORDER FROM LAST 20 DAYS
PHONE NO[protected],[protected]
C.G.MARKETING PVT LTD.
PLZ SOLVE MY PROBLEM AS EARLY AS POSSIABLE...

HITESH...

my mtnl telephone no.25292665 is frequently dead.pls resolve the problem.

Hi,

I am a resident of Sector 1, New Panvel (E). I am facing problem with my broadband for past 1 week. Itried calling in New Panvel Exchange but got no response. All that what I got is that they will be sending a mechanic to get the things done but still no hopes. MTNL boasts of consumer care and this is the outcome of consumer care I got which is my internet still not working.

I also called the customer care number and they said to call back at 198. After lodging a complaint at 198 also I didnt get any response.

If MTNL wants be be a market player then it has to definitely improve its customer care department.

Please look into the matter ASAP.

Below is the address:
Ashok Pande,
B3 Sterling CHS,
Plot No 5,
Road No 18,
Sector 1,
New Panvel(E)
Tel:27481873

Regards,

Apoorv Pande.

Dear Sir/ Madam,

Myself Meraj Sayed I have filled online form for new connection on 24th October 2011 and made the online payment. After the payment I have received the message that there is in server problem I will received the confirmation later . but till date I have not received any confirmation from your side … I have called several time in your call centre, Mira MTNL office, and Your officer who manages the Naya nagar location. Mr. Dubey : [protected] but no is giving my right answer even I have personally visited the mira road mtnl office they said they don’t have any record for online payment, I need to visit BKC because server is put up in BKC, surprised to know this . Every time I call them and they will provide me with new contact number. My Bank statement showing me two transaction number ( MHDF [protected]-mtnl Mumbai ) and other reference number is [protected] ….

Kindly help me and resolve the issue

Details

Name : Meraj Sayed
Address : A/ 104 Chandresh Arcade opp laxmi Park Naya Nagar Mira Road ( East )
Contact number [protected]
Email Id : [protected]@hotmail.com

i also facing problem of not getting wifi connection applied on 1st January 2013 but till no response. my number is 22723147 and reference number is 3216372

Hi,
u are right.there is no. o[censored]nauthorized usage of broadband connection in mtnl and especially if it is new connection.and i[censored] report mtnl officials will turn deaf ears which shows their involvment.
i was given modem which was not mtnl stamped and later they were refusing to take it back.
my usage details shows 64 mb usage in just 36 mints.
later i found the solutions.
after taking connection first thing u should do is:

lock ur telephone by using dynamic locing facilty
124 (code) (code)
code is 4 digit u want to keep
all calls lock 123 code 4
open 123 code 1/0

second change modem password which is by default ur ca no.

go to register.mtnldelhi.in
then open ur 192.168.1.1 for delhi which is modem configuration and change the password with same as register.mtnl.in

also change password at view bill segment of mtnl web site.

I HOPE EVERYONE SHOULD DO THIS AND STOP UNAUTHORISED USAGE BY MTNL OFFICIALS.

sir pls send call details with my email ID.

Thanks

rajendra dangwal

SAME PROBLEM FACED BY ME I GET THE TARRIF LAN CHANGE AS MY USAGE WAS LIMITED IN MAR BUT THE CURRENT BILL IS 5 TIME HIGH.
MY LANDLINE NO. IS[protected]
THE MAIL ADDRESS GIVEN IN WEBSITES OF MTNL ARE NOT RESPOND TO ANY ONE.
REGARDS,

JKSINGHAL

My Tel no is 25854652, my bill no is:[protected]. my consumer no is:[protected]. I have received an excess amount in my bill for the period of september 09.they have charged me Rs901 for using broadband only from 25 Sept-09 to 30 Sept 09 (i.e for 06 days). For rest of the month I was outstationed and not using the services. Kindly provide me the bill details.

MTNL — tri band excess bill

1st week of october, 2009, both land line connection and triband connection were installed under 249 combo plan. At the end of the month, when i checked the usage, i found a bill of Rs.9,000/-. For a single month, it is Rs9,000?. I have reported with MTNL.

KIndly initiate action.

MTNL Triband — execc bill

my mtnl triband bill for telephone No 2574 8825 is to high kindly check it. and inform me as early as possible

REG EXCESS BILL CHARGED: TELE NO 27551409 CONSUMER NO
[protected]


PL RECTIFY MY BILLno [protected] DATED[protected] FOR RS 4019/-, WHICH IS VERY HIGH IN COMPARISION TO MY PREVIOUS BILLS
DETAIL AS UNDER:

PREVIOUS BILLS:
BILL DATED AMOUNT
[protected]/-
[protected]/-
[protected]/-
[protected]/-
[protected]/-
[protected]/-
[protected]/-

PL ENQUIRE, WHY MY BILL DATED 09-05-10 I.E. RS.4019/-
PL RECTIFY THE BILL AND REFUND ME THE AMOUNT EXCESS
CHARGED BY MTNL, SO THAT WE MAY CONTINUE MY CONNECTION.
HOPE YOU NOT ALLOW ME TO GO TO HIGHER AUTHORITIES

THANKING YOU

NIRAJ KUMAR SAXENA

I had discontinued my telephone line 28725440 on[protected]and my CMR NO is 3143. And I had paid my last bill
However I had received not received my refund Rs 3000/- submitted the xerox copy of the paid bill, cancel cheque, adhar card

However I had not yet recd the balance refund.

Please do the arrangement at your earliest.

Dear sir/Madam

My Phone number is 29992243 not working .

Kindly reqest to you activate my phone.


Thanks

rakhwant Singh

Non-receipt of bills.

Tel. No. 28186250

I am not receiving MTNL bills on time as a result every time I will have to collect the duplicate bill copy from the MTNL centers/or pay the penalty for late payment.

I would request you to kindly post the bill to Tel. No. 28186250 well in advance to enable me to make the payment on time and avoid penalty charges.

Thanks
Florine Rosario

For more than '6' Months I am not getting the internet facility from Internet but every month internet bill is charging in my telephone bill[protected].I called several times & got information that if your telephone is disconnected for more than 45 days then internet will automatically disconnected & manual application form to be submitted to MTNL office.
Why MTNL is charging when the broad band is already disconnected.
I badly need internet connection at home but because of this problem I am availing the facility from Local Cyber Cafe.
Please refund the broand band charges which was charged from the last '6' months unnecessarily or adjusted in my future bill once it is get connected.

Response th the MTNL staff is very hopeless &callous attitude towards customer problem.Please do the needful at the earliest.
Thanks
Muraleedharan
[protected]

To,
The G.M. Broad band,
MTNL 6th Floor
Kidwai Bhawan
Janpath, New Delhi – 110001
04/12/2008

Sub:Complaint regarding slow Speed of Internet

Dear Sir,
I have a broadband plan o[censored]nlimited downloading(Rs.599).When I took the connection my broadband speed was very fast but since last month I am feeling that the speed of my internet is very slow whenever i open any site it takes a lot of time.I have made a lot of complaint regarding this but no one is able to solve my problem.Response of the MTNL staff is very hopeless &callous attitude towards customer problem.
Therefore I request you to solve my problem.If problem persist like that I may get Disconnected the broadband connection

I have a broadband plan When I took the connection my broadband speed was fast but since last three month I am feeling that the speed of my internet is very slow whenever i open any site it takes a lot of time.I have made a lot of complaint regarding this but no one is able to solve my problem.Response of the MTNL staff is very hopeless &callous attitude towards customer problem.
Therefore I request you to solve my problem.I may get Disconnected the broadband connection

i want to remove the internet connection because we are unable to pay the bill so please take some action

To,
The G.M. Broad band,
MTNL 6th Floor
Kidwai Bhawan
Janpath, New Delhi – 110001
04/12/2008

Sub:Complaint regarding slow Speed of Internet

Dear Sir,
I have a broadband plan o[censored]nlimited downloading(Rs.599) vide tele phone no 25693284.When I took the connection my broadband speed was very fast but since last month I am feeling that the speed of my internet is very slow whenever i open any site it takes a lot of time.I have made a lot of complaint regarding this but no one is able to solve my problem.Response of the MTNL staff is very hopeless &callous attitude towards customer problem.
Therefore I request you to solve my problem.If problem persist like that I may get Disconnected the broadband connection

from[protected]
jafar shuja khan

Post your Comment

Respected Ma'm,
You should opt for unlimited broadband from MTNL which is very economical and the rental is about Rs. 600/- . You can dowload or upload a lot and absolutely there is no limit for usage.
Kind regards,
N. Krishnaswamy,
Your [protected]@SOSS, Economics

MTNL Team,

The net bill amount for the month of May is Rs 1516.21. I've checked the bill and I've utilized exact number of free calls as it was granted. Also, internet data didn't exceed the limit. Till April, the bill was around Rs 700 but the bill for the month of May is more than double.

May I know what is possible reason behind this irregularity in bill amount. I also need to know the details of internet uses
Thanks,
Kalyan Kumar Basu
Land Line No.[protected]
Mob: +91-[protected]

I agree with your problem but this may be due to somebody making calls with your line. If you are still using the MTNL Landline, I am suggesting you to use Dynamic Lock on your Telephone Line.

SIR/ MADAM,
I DEVI PRASAD HAVING A TELEPHONE NO. 29665457 AT MY RESIDENCE, PLEASE CHECKED THE METER READING, THE SAID TEL. BILL IS ARD. 4700.00, I ONLY USED THIS PHONE FOR INTERNET.

KINDLY DO NEEDFULL IN THE SAME SUBJECT MATTER.


THANKING YOU DEVI PRASAD R DWIVEDI (MOBILE-[protected])

1. for register the password

pick the phone and dial 123 then 4 digit password and put the phone and
pick the phone and wait 5 seconds and

2.for locking the phone

dial 124 then 4digit password then press 4 your phone have been locked

3.for unlocking

pick the phone dial 124 then 4digit password then press 0 your phone have been unlocked

MTNL — internet disconnected

my internet not working in last one week and i am give request and submeet in 1504 but his not given response and i reqeust you pls immeditely action.

Sir,

This is to inform you that our telephone no. has been changed last week. New Telephone no. is 27676694. The internet facility is available on this telephone and no internet connection is coming for the last week. we are facing very difficulty. It is requested pl. rectify the same.

gulshan gulati
house no. 240
Sarai Pipal thalla
Opp. adarsh Nagar,
Delhi-110033.

Please disconnect my INTERNET CONNECTION IN 26642158 IMMEDIATELY.

ALOK KUMAR PANT
182-H/50-A
WARD NO 2
MEHRAULI
NEW DELHI 110030
PH NO 26642158
MOBILE NO [protected]

MTNL Broadband connection to costly

please disconnect the internet connection on 23847042 number urgently

address
R K BANSAL 19/ 13 SHAKTI NAGAR SECOND FLOOR DELHI 7
CELL NO [protected]

MTNL — Disconnetion of Phone and Internet

Disconnect of Telephone and Internet.

I am sharing this painful experience of having MTNL broadband on my home PC. I got this installed around 5 months back and truly speaking this only works for few days and after that it did not worked. I made several complaints to make everyone aware of this problem but till now no progress. My telephone connection is 27581180 and I want to disconnect my telephone and internet connection from today if self.

Thanking you,

Namita Singh
229, MIG, New Millennium Apartment
PKT-7, Sect.-21, Rohani
New Delhi
Phone no. :[protected]
Mob. : [protected]
Email : [protected]@yahoo.com

I requested to MTNL for internet connection on[protected] for Tel No.[protected]. but uptill not responding to me.Only say that your request will completed in 2-3 days .

please contact on ;- [protected]

My Landline No[protected] is ded not working since a week this is a second complain lodge by me, , , however till now no action been taken, , , , , request you to do the needful at the earliest.

Awaiting for an early reply.

PLEASE IGNORE PREVIOUS REQUEST

The dolphin mobile services in Delhi is completely disturbed since 17.5.2009. The service provider, MTNL Delhi has issued advertisement in the dailies explaining their position but never say even a word at what time the said services will be restored. Whether this is a fair on the part of service provider?

My landline No.[protected] Is ded Not working fromm last two week.This is fourth complain lodge by me... pl do the needful at the earliest

Dear Sir,

My Landline no.23264605 in Delhi totally ded last 10-15 days, I have complaint many times but no postive reply received from your side. Presently, my complaint no.7125 dated 25/07/09.

Kindly look into the matter and do the needful.


Regards,

Neera Bhatnagar

Resp. Sir,

My two landline numbers are dead from yesterday there is no dial tone.

Enclosed numbers for your reference
[protected]
[protected]

Kindly try to rectify the problem at the earliest.

regards

Anita Sharma
[protected]

Ref:[protected], C.A. No.[protected]

With reference to the telephone number[protected], we would like to inform you that our latest telephone bill has exceeded our normal average bill amount which has made us inquisitive. I would like to verify the call log/detail and confirm that the calls has been made by us or whether there is any discrepancy in the bill generated by you.
I humbly request you to please provide me with the complete details for the bill period 01/06/10 to 31/07/10 for the telephone number[protected] with C.A. No.[protected].

Thanking you


Yours truly,
Sibi Thomas

My landline no. [protected] is ded last two three days there is no dial tone.

Kindly look into this matter.

Thanking you

With Regards

Anil D'souza

My Landline no 26195164 dead in four- five days my complaint no-108 Dated[protected].



Regards,

Decortex Enterprises

My landline no. [protected] is ded last two three days there is no dial tone.

My phone no[protected] was out of service from[protected] to[protected], Under there was cable theft. Complaints registered are 805 dated[protected] and 735 dated[protected]. Today[protected] personally visited telephone office and reported. One technician deputed who restored the connection by joining the broken wire.

Since could not be able to use the services due to lapses by MTNL between[protected] to[protected], MTNL should not charge monthly rent for this period. What I need to do for this ?

Subhash

no action on application of new connection

I called them once 15 days ago for new connection, they forwarded it to wrong telephone exchange. Now, when they it was correct one, they do not call or take any action

Non working of Landline number

My landline phone (phone No.[protected]) is not working Address:40-D, MIG Flats, Shiekh Sarai, Phase 1, Near Apeejay School New delhi-110017 Complainant: Vinayak([protected])

slow internet speed

tel no 25021072 very slow internet connection i have 512kbps unlimited combo but it doesnt even cross 38 kbps

Landline dead for last 5 months

My MTNL landline number[protected] is being dead for the last 5 months. Complaint was registered on 2nd July 2014 but still the problem is not fixed. There is not proper response from MTNL.

combo plan broadband — Internet is not working

Sir,
I am a combo plan data one broadband internet connection subscriber for the last two years. Now the connection is not working. Please make necessary steps to repair it.
Anwar

I have register complaint no.30423 regarding ADSL.Every day I make phone call to area OD.The flip Flip flop behaviour and asking to register the complaints on 198, I am totally harrassed, how & whom to I say the problem.

My land line number is 26863717 with MTNL Delhi.

Every month, I am billed Rs.250/- on account of landline rental and Rs.300/- as other debits for using the broadband and another Rs.68/- as service tax on this amount of Rs.(250+300).

I have never exceeded my free calls quota and the free download quota of 2500 MB.

Despite the fact that Braodband usage during the month of January 2009 is only 1250MB, MTNL has billed me Rs.883/- as other debits for using the broadband plus service tax of Rs.136/- on this amount of Rs.(250+883).

Can you help me in reversing the excess billing of Rs.583/- on account of other debits and another Rs.68/- on account of access service tax.

Thanks

PK Rastogi
PO Box 4604,
New Delhi 110016.
Mobile: [protected]

I have dolphin no [protected] for the last two years.i am fed up from the problem of non coverage of mtnl network, frequent call dropping.i think that your department delibiretely doing this in order to make profits. I received bill of month october 2008 is 835 rupees but in the details, the amount of outgoing charge is 729.15 rupees instead of 284.05 rupees . Kindly correct my bill . The problem of incorrect bill received 3-4 times in year 2008. lastly we never received bill in time.infact i think you peoples are compelling publc for non payment.

Hence i requested to you kindly correct the bill send the revised bill of month oct.2008.

I have dolphin no [protected] for the last two years. I received bill of month October 2008 is Rs184.00 but in details i have not used my Dolphin SIM Card for the month of October except 2-3 days. And on those 2-3 days i have not used my Mobile as such as Rs184. It seems that i am paying my dolphin bill in 'extras' for months and i have not noticed it before. This is not done.
So please kindly correct my bill and send the latest bill as soon as possible.

I have not received my mtnl dolphin mobile No.[protected] bill for the month of Oct., 2008 which last date was 24th November. Late fee has been charged Rs.10/-. When I did not get the bill how coucld I make pay for the same in time. So, why should I pay late charge. My suggestion is that timly despatch the bill and if I do not make payment then chage fine. Delivery of bill is the responsibility of MTNL.

Sir, I am subscriber of dolphin Mob.ni.[protected]. I deposited cheque No.803618 for Rs.299/- on 19.12.2008 for the month of Oct, 2008 at Bhikajikamaji sanchar haat. neither I have received any confirmation nor sent my Bank for clearnce till date.

Since last four months I am not getting Telephone bill in time. So many time I received bill after due dates. It is my requested that please confirm my payment Rs.299/ - and bill may at appropriate time at my residant to avoid delay.

Sir, Good Morning
This is deepak and I have dolphin No. [protected], Mrs. Bishni Devi This is my Mother No. she is Govt. Employes. and my problem is that last 3 days my mobile outgoing and sms not going. when i connecting any no. then show this sound that " Your phone has been suspended temporary" so I request U pls solved my problem as soon as possible,

Thanks & Regards

Deepak

Sir I am not receiving the bills for my mob. no. [protected] Regularly,

and the amount i receive after 2-3 monthe there is much descrepency.

please send me bills for every month regularly.

thanks you

Sir,

This is Shyam kumar using No. [protected]. I am fed up from the problem of non coverage of mtnl network, frequent call dropping.i think that your department delibiretely doing this in order to make profits.

I have dolphin no [protected] for the last two years.i am fed up from the problem of non coverage of mtnl network, frequent call dropping. I have make this complaint many times but have not got any good result yet. Please solve my problem otherwise I have to cancelled this connection for future. Hoping positive response from you.

Thanks

Joshi

I am having two No. MTNL dolphin connections[protected] & [protected] and mostly pay the bill of both through one cheque. However during the month of January-09 I paid the bill of both the above conections vide cheque No.949204 and received a message on No. [protected] that the amount has been credited in my account on dated 22.01.2009 However the message on the other No. was received on 29.01.2009 and due to this Rs.10/- have been levied during the month of 2/2009 in the bill for no fault of mine How is it possible that only one cheque has been cleared in two different dates. Such an astonishing fact can only be seen in the MTNL for which i have to pay Rs.10/- extra which should be refunded immediately. Though I talked on the customer care No.1500 but without any result and this amount of Rs.10/- have not been refunded hoping that this message would be read and the sleeping persons at billing with open eyes refund my Rs.10/-

Good Morning Sir,

This is related to my Dolphin mobile no. [protected], I am using this no. from two years and it is postpaid connection. I am paying my bills from Electronic Clearing System (ECS) and I have complaint that there is facility of 1% debate in bills above Rs.250/- as declared by MTNL but, I am not getting this facility and I am paying full payments above Rs.250/-.
I hope that you will consider my complaint.

Regards,
Ravinder Kumar

Subject: Request for disconnection of Mobile No. [protected].


I have Dolphin Mobile connection No. [protected]. I have got Bill for Rs. 706/- for the month of February'09. In this connection it is pointed out that Rs. 585/- has been shown against Short Message Usage and Rs. 43/- against Outgoing Airtime charges. The total amount of Rs. 628/- has been shown for SMS & sending pictures etc. In this connection, I have to inform you that nither I have done any SMS to anybody nor sent any picture to anybody. Infact, I have Nokia set 2600 in which there is no Camera, Bluttooth facilities etc.which is required to send picture from Mobile.

It is therefore requested that bill should be rectified and a revised Bill may please be sent to me, so that I can make payment. Further my connection of Mobile may please be disconnected immediately. I am not satisfied with the services provided by Dolphin MTNL.


Regards,
K. B. Awasthi

Sir/Madam
It is stated that I am jose vattakuzhy, the executive secretary of CBCI- labour commission, Goledakkhana, New Delhi.Actully, you have disconnected my Mobile connection while i have paid already the bill of Dolphin on before due date by south indian banks' cheque.I already made a inquiry from sib (south indian bank) that whether it is submitted or not, they told me that it is already paid to you. Then, Why you disconnected my moblie no.[protected] .
Please provide me service of Dolphine, immediately, and look into this matter personally.

yours sincerly
Jose vattakuzhy,
Executive Secretary,
CBCI-LABOUR COMMISSION
1 Ashok place,
New Delhi-110001

I AM USING MTNL DOLPHIN MOBILE NO.[protected] BUT I NEVER RECEIVE THE MOBILE BILL. DUE TO NON RECEIPT OF BILL I HAVE TO PAY LATE FEE PLEASE LOOK INTO THE MATTER

REGARDS

I AM USING MTNL DOLPHIN MOBILE NO.[protected] BUT I NEVER RECEIVE THE MOBILE BILL. DUE TO NON RECEIPT OF BILL I HAVE TO PAY LATE FEE PLEASE LOOK INTO THE MATTER & ALSO CALL DROP PROBLEM AT HOME

REGARDS

Dear sir,
i m having bsnl no of [protected] from Rewa, Madhya Pradesh. Currently i m in delhi from last past 1 month an using my cellone as roaming. but from few days it is showing network problem as i have put my cell in manual mode insptie of this that ask for the select network and on selection it again dont display the network.i think there is poor network coverage in south delhi.I m right now in Gutam Nagar. so please cheak the problem and do need ful.as it is creating problem day by day.
thanking you
Dr Shireen Sharma

I have MTNL Delhi Dolhpin pre-paid mobile with number [protected], I have not received the April month bill. But I have had the copy from internet. Earlier, I used to get message on mobile about the payment as reminder. Please send SMS on mobile about the payment for early payment without any late fee.

MTNL — Excessive Bill Amount

This is really disappointing that despite my continuous complain I haven’t heard back from MTNL.

I have been continuously saying that I requested MTNL to change my plan to unlimited download in the month of May 2009 however the plan never changed and due to that I received bill amount for Rs. 4757 for the month of June 2009.

The agent who picked up my phone never bothered to update database and hence didn’t gave me any request number but I believe being a telephone service provider company you can easily check the date and time when I called MTNL

I am also worried that I will receive the same amount of bill in the month of July 2009 as I was not aware that my request for the plan change never happened

My mobile no is [protected]. My complain is, I dont get network coverage. when I reach delhi I face little problem whereas after reaching gurgaon it always shows no sign of connectivity. It is escaleted just after the MTNL's strike.May be transmiting/receiving tower working in low power. It is deliberate action by some of the MTNL's staff to give due advantage to its compitators. DO you have any nodal agency to look into it and get it rectified at the earliest.

DOLPHIN MOBILE POST PAID CARD — Excessive billing without using mobile

Sir,i have mobile no.[protected] from last 2 years i used recently i dont use this no,but my bill increasing without using it....so pls help me about this...........

My mobile no is [protected] . I rarely receive my mobile bill. I have no problem receiving my Land Line bill. Also my house is barely 500m from Sanchar hat in Dwarka Sector 6, New Delhi. Despite my regular complaint to your office the situation has not changed. Also your Billing View site does not have the data post Mar 09. I am fed up of the problem and want you to ensure that the bill is delivered to me. I need the bill to claim the reimbursement from my office. Please look into thew matter. Also I need the Bills of Sep 09 and Oct 09. In case it is not possoble to address my problem do let me know so that I can surrender mu connection. There are numerous service providers willing to provide me better service.

Sub: Mobile Number [protected]

Sir,

My bill for the month of October, 2009 is Rs. 3, 833/-. This is far more than my usual bills and is not remotely near my usage. I called the Customer Care service to inquire about the same and I was informed that the excessive charges were for my GPRS usage. I have stopped using my GPRS service since March, 2008. I had lodged a complaint to this effect on 20.11.2008 (addressed to the Account Officer, MTNL Dolphin, New Delhi). I was given a complaint number: [protected] by the Customer care service. Henceforth, I was told that the complaint was in process. I also lodged a complaint through an email on 23.11.2009. On 24.11.2009, in response to my email, I was asked to fax the complaint to Billing Department of MTNL Dolphin on [protected]. Later I found that the fax number abovementioned had changed to [protected]. So I sent the fax to the Billing Department of MTNL Dolphin on 26.11.2009.

On 25.11.2009, my telephone service has been disconnected. This is to bring to your notice that there has been a billing error. Kindly rectify the billing error and restore the telephone service at the earliest; failing which, I shall be forced to take legal action in this regard.

On 01.12.2009 I sent a friend of mine to Idgah Telephone Exchange to enquire about the status of my complaint. He was informed that my bill for September, 2009 included charges for GPRS usage when as stated earlier I have deactivated GPRS usage since March, 2008. Further, it is requested that you may kindly verify and recheck my bills for the months of July, 2009, August, 2009, September, 2009 and October, 2009 as I find that the bill amounts in all the said months are sufficiently higher than my usual bills.

Subsequently the bills for October and November 2009 were corrected and the bill amount for the said months came upto Rs.527/- in total. However I have received through SMS my bill for December 2009 of Rs.3211/-. This is again a very high billing amount, much more than my actual usage. I have already gone through a lot of mental harassment and trauma because of the previous inflated bills. Now this bill for December 2009 has further increased my mental trauma.

I therefore request you to kindly furnished me with the correct bill for December 2009 at the earliest. In the event that I am further harassed I shall be constrained to report this issue in the Local Press and News Papers.



Yours Sincerely



(Virender Singh)

Sir,
I have dolphin prepaid (Jeewan sathi, Govt employee) of number
[protected]. I am not using this sim from 11th January 2010.Still
I received the bill for February 2010 as Rs. 270. When I did not use this number for outgoing purpose for the month of February 2010. Why I have to pay for not use.Kindly rectify error.My account number is 6539004

Sir,
I have dolphin postpaid (Jeewan sathi, Govt employee) of number
[protected] for last 4 years.I received bill of month June is Rs 1150, with call charges of Rs 860. however, looking at the itemised bill, its only Rs 261. similar thing happened last month, when i had to shell more than Rs 900 with same billing issue.

Kindly rectify error.My account number is 6456443.

Kajal Arora

I have 3 Dolphin coinnections, mine being [protected]. It never has signal, call drop is frequent and one conversation needs to be completed in 5-7 calls. Even when I tried to call the customer care, the call dropped several times and I could not register myt complain! And all the while the person at the other end kept saying whast is ur complain?where do you face problem and I told him all Delhi!
It is useless and hopeless service. I am waiting for number portabilty to move on as it a an old number.Since then I have taken one aitel and one vodasfone connection and have never faced problems! Is MTNL listening?

i need my details of received call on 23 rd dec between 2pm to 4pm my no. is [protected]

Dont buy icontrol tv. i wont

My C.A.No.[protected] i got the MTNL Connection in 24.12.1996 and deposited Rs.3000/- as security deposit, after the surendder the same no. on dtd.05.9.08 i got only Rs.1943/- and in statement you sawing Rs.2280/- deposit please check and replay me as soon as possible

Regards Bipin Bhardesha

Very poor Service
They do not take interest after getting a cheque of 999.
Please do not apply for this.

i surrendered my tele. no. 26487502 in april 2008 but till date no refund from mtnl pl. send cheque to my new address as mentioned in request letter .is anybody responsible for delay.