Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir,

I have been repeatedly complaining to the MTNL Broadband department (1504) for the past month that my broadband is not working.

Their response has repeatedly been to contact the Area Manger beause my line does not have sufficient voltage. The Area Manager is impossable to contact. Even reaching the General Manager has been futile. all I've been doing is running around in circles calling up virtual mtnl offices, running up a real bill and reaching nowhere.

It's like purchasing a branded home appliance and the Company tells me that the motor that was oputsourced is faulty and I should take my complaint to the outsourced vendor.

This is to inform you that I have an MTNL broadband connection, tel no[protected]. My broadband is not working for the last one month., for that I had lodged the complaints many times, but still its not working... Last complaint no is 41601052 .

The broadband connections is not working continously, its keeps on disconnected automatlcly for 10-15 minutes.. and this ON - OFF keeps on going . I have made many complaints but the internet connection has not been repaired.

The funnest part of logging the complaint at the 1504 is they tell you to dial 197 and take the number of the Gerneral Manager / Area manager to log your compalint . Once a complaint is logged it the the duty of the concern dept to get it rectified . I don't understand why don't they publish the GM / AM numbers instead of 1504 .

And even if some body come to see the problem then they don't solve the problem . They say it is not my problem, this is line man problem and when lineman comes he says it is not their problem . It is internet people problem .

And this ways not only days but months passes aways, keeping you on the great trouble .

My experience with MTNL, it is good as long as it is working .But once you have the problem they have the worst service support people with them .


Please look into the matter and arrange to get the internet problem solved at the earliest.


Looking forward to hearing from you and thanking you.

Dear Sir/ Madam,

I am a Wing Commander in the Indian Air Force. I am staying at the following address: House No. RV-72D, Air Force Station, Palam, New Delhi- 110010. My telephone no.[protected] has been dead since last more than a month and broadband was not working when the phone was working. I have lodged a number of complaints but the phone has still not been repaired. Please help.
Thanks,
Regards,
Sikander

My MTNL Telephone no is 28950623..bill no is ; [protected]..TARIF PLAN is mtnl economy...my mtnl phone bill for the month of november 1/11/2008-30/11/2008 is been shown as 12, 990/-..Its complete ridiculous ...this plan is complete fake and my bill is very high..the broadband usage shows 11290.34 MB...How absurd..it seem they r charging per hour pls check my problem as soon as possible.. they r charging just too high..never hve v encountered such a prblm b4..plz reply

Respected sir, i m very sad and angry too much because of last night behaviour of ccs by the time of 23:15 pm in mtnl i respectly asked him "sir i want to activate gprs in my connection "he asked me how much balance i had presently, i told him that i dont know exactly then he said that when u had more than 50 rs then call us then i said plz gave me full information about my asked question but he ignored to give it when i told him y then he said "agar apko jayada ata hye toh aap meri jagah pe aake baith jaiye " then i told what the hell r u talking how r u talking then this person couldnt understand wat was i said him in english he couldnt get it then i as k him hindi and also warned him if he did so then i will go for a complaint against u then this illiterate person said abruptly "jo kar sakta hye woh kar le" and also told his name very ideately suman then i dissconnect my call and try to ask my problem from another one but up to 20 min no one was there to recieve my call. SO sir if in this way these persons doing their duty then how we general people use best service of mtnl because of this type of irresponsible person using their vulgar to handle us so i want that u take hard action against this type of ideat person i hope u will do for us, my no is [protected]

I AM UNABLE TO OPEN FEW SITES LIKE WWW.CICIBANK.COM FROM PAST 1MONTH WHEN I CONTACTED MTNL THEY TOLD ME ITS SERVER PROBLEM MY NO IS 22016823.

my phone no.[protected] is out of order.also it is observed that this is regular problem.plz.do the needfull at earliest.
thanx.
vinay.

To,
The General Manager (Navi Mumbai),
New Admn Bldg.,
3rd Flr., Vashi Telephone Exchange,
Vashi, Navi Mumbai - 400703

Reff: Subscriber No.: [protected]
Appln No. :[protected] Dated 25th Sept. 2008
Wo. No. : 6901 Dated 25th Sept. 2008
Tel. No. : 27456036
Sir,
I have applied for this connection two months back as details mentioned above. But till today no body is responding or reacting the compaints to my approach. I need this connection as soon as possible to provide a broadband internet fecility. So please help me to obtain the same at the earliest. My address is as given bellow.
George Mathew Philip
Building no.2, Flat No. A401,
Plot No-12, Sri Sai Sradha Apartment,
Sect-17, Khanda Colony, New Panwel (West)
Navi Mumbai - 410206

Thanking You

Regards

GEORGE MATHEW PHILIP

Dear Sir/Madam,

My Tel no is 28463500, my bill no is:[protected] adn my consumer no is:[protected]. I have received an excess amount in my bill for the period of september-october.The have charged me montly retal from may where else i started using triband from october and i also have noticed that the download their system shows is wrong . after booking two tickets on indanrail .gov.in, it showed be 88.0 MB of download.i have filled complaints but no one listens and they take consumer for grated and not even speak properly with them.

I had discontinued my telephone[protected] on[protected] and my CMR NO. was 19751. And I had paid my last bill of rs. 556/- on[protected].
However I had received a refund of Rs. 2389/- out of Rs 3000/- after deducting my last bill (RS 556/-) I had submitted the xerox copy of the paid bill in Dec' 2005 at Versova exchange.
However I had not yet recd the balance refund.
Please do the arrangement at your earliest.
My New phone no. [protected] / 26136634

Dear Team,

We have a MTNL Connection and it is not working from 3rd Nov'08.Please help in this regard as it is urgent
Details as follws:
Phone No.:
[protected]
complaint no.:142
Address:39, I Floor, Vijay Block, Laxmi Nagar, Delhi-92


I have visited MTNL office also .

Thanks .Quick response and help will highly be appreciated

regards
Kanwaljeet Wadhawan

To,
The G.M. Broad band,
MTNL 6th Floor
Kidwai Bhawan
Janpath, New Delhi – 110001 Date[protected]

Sub – Excess billing of Broad band

Sir,
As I have talked to your office today on phone and I was directed to write an application and Fax & mail the same, this is to request you that I have MTNL connection[protected] with Broad band plan – 199. Last month I used not more then hundred MB, but I had to pay a bill of Rs- 817.09 for Broad band only, which too much. I was told to pay the bill and then complaint about this. I have paid the bill. Yesterday I for the first time in November 2008 I used net at about 8 p.m. for half an hour approx. I do not have printer. I hardly have open ten to fifteen pages. When I talked to 1504, they told me that net was used for that period-182 MB. I can not understand this. He was not able to understand and reply. I am told that net was used on 1st, 2nd, 3rd, 7th 13th and on 19th. I was out of Delhi till 10th Nov. Kindly lock the net immediately and enquire about. How net can be used when I am out of Delhi.
Wires are hanging in my block. There is no DP. I have earlier also requested to have DP to MTNL.
It is not possible for me to pay Rs- 1698 every month, without using net.
Kindly solve my problem, other wise I have to shift from MTNL connection to some other.

Thanking You,


Prof. Anjila Gupta
([protected])
Dept. of Economics
SOSS, IGNOU
Maidan Garhi, ND - 68

Dear Sir,

I'm very sorry to saying this that after sendig mail regarding false meter reading and unwanted bill for my tel. No. 25781867 no action was taken.
I wrote a written complaint on 25/10/2008 to Powai Telephone Exchange
but no action was taken till date and a new bill was generated of amount rs. 1223.00 for ten days for said tel. no.

I have two mobile phones ([protected] & [protected]). I take a mtnl landline phone only for emergency incoming calls. I have not use on this huge level. I also talk to Mrs. Nair in Powai Tel. Exchange and Submit a copy of written Complaint and Mrs. Tendulkar in Accounts Department in Surya Nagar ( Kailash Commercial Complex)on Tel. No. 25792343 but no satisfactory response given to me.
I attached a copy of written complaint.




On Mon, 13 Oct 2008 [protected]@mtnl.net.in wrote :
>Dear Sir,
> Pl do the needfull.
>Thanks & Regards,
>SDE (Internet Reg'n)
>MTNL, Mumbai.
>Tel: 24329434
>fax: 24329484
>
>To,
>Sub Div. Engineer,
>Powai Telephone exchange,
>Mumbai,
>
>METER READING CHECKING
>Dear Sir,
>I am Anil Kamalaprasad Vishwakarma holder of tel. no. 25781867 want to checking my tel. no. meter Reading.I have paid two bill 1st was 1183.00 & second was 782.00 .But the third bill generated for said tel. no. which amount is 2299.00 is not appropriate.You are requested to check the meter reading and do the needful.
>
>
>
>Your truly
>
>Anil Vishwakarma
>
>Mobile No.-[protected]
> [protected]
>
>
>
>
>
>
>

Dear Sir,

I am using your MTNL Broadband ( TriB 250 Combo).
since installation, internet is not working properly. there is a lot of disconnection during surfing.speed is too bad. I am hardly able to open a website or to download a small file of 2-3 MB.

Kindly do the needful at earliest.

Or Plz disconnect your services without any further delay, if you cant provide me a good services.

Regards,
MOIN AHMAD
M : [protected]
MTNL No 22561217

internet disconnect everytime on my no.27523076

Disconnect of Telephone and Internet.

I am sharing this painful experience of having MTNL broadband on my home PC. I got this installed around 5 months back and truly speaking this only works for few days and after that it did not worked. I made several complaints to make everyone aware of this problem but till now no progress. My telephone connection is 27581180 and I want to disconnect my telephone and internet connection from today if self.

Thanking you,

Namita Singh
229, MIG, New Millennium Apartment
PKT-7, Sect.-21, Rohani
New Delhi
Phone no. :[protected]
Mob. : [protected]
Email : [protected]@yahoo.com

Date:[protected]

Ref..: Landline:[protected]; CA-No.: [protected]; Modem: TKD318 EUI

Sub.: 1. Complaint of VOIP Phone to Mr. Bhaivav on[protected] at about 10-30AM
(1st Complaint on 22nd, then Repeat on 23rd & 24th Oct., 2008)
2. Complaint of Internet / Configuration changed by your staff on 25-10-08/
No Internet since 25-10-08, after Repair Efforts of your Staff.

Sir,
I am highly perturbed by the RECURRING DEFECTS in the VOIP line at your Exchange.
In a month the phone is hardly in working condition for 10 days.
Complaints are attended to only after a few days, when we persist.

Your Engineer say that the DP goes dynamic [ I don't understand this].
I am with my wife and we both are senior citizens, who wish to talk
to our children in USA. But are always interrupted due to defect.

NOW THE PHONE was NOT WORKING AT DIWALI TIME.
THIS IS NON-SENSE.

When the VOIP Phone was advertised, it was clearly stated that
it will be on the Same Line, as the exhisting Land Phone [No.[protected]]
& NO computer is required.

The staff sent by you is neither properly trained nor equipped. If they need
a modern Lap Top for repair work then they should bring it with them.
I have an old DELL INSPIRON 7000 with one USB Port only.

When your Staff is un-successful in Repairs, they start blaming either the
Lap Top or the Tel. Line. But the fault is always at your Exchange/Server.

For example the Modem is logging on only at 192.168.1.2 and DYNAMIC ISP.
Any effort to fix it at ISP: PPPOE/OA is fruitless.

PLEASE SEND SOME ONE WELL TRAINED & WELL EQUIPPED TO FIX
MY INTERNET & VOIP lines expeditiously.

You must look into the matter. If the things can not be mended,
I will seek REFUND for Triband and VOIP modems [instead of two modems,
which I have paid for, only one is left by your personnel].
I think there shall be more service providers in India.

I shall be thankful if you can get my VOIP-Phone & INTERNET fixed up URGENTLY
latest by 16th Nov., 2008.

HARI SARAN GUPTA,
C-19, BIJLI APARTMENTS,
Gujrawala Town - Part II,
G.T.KARNAL ROAD,
(Opposite Gautam Motors,
& near SBI Colony)

Landline:[protected]
Mo.: [protected] [at Res.]

Harresment and miss behavior of Your Sub Divisional Engineer Mr. R.B.Mishra from Rajiv Complex Chembur Mumbai for reactivating my Garuda Mobile No. 20555330 from last 5 days and when today again I requested for activating my above said phone Mr. R. B. Mishra told me to throw my handset in dustbin and warned me not to come to him since he is not responsible nor he is working for us. Mr. R. B. Mishra also infromed that it will make no difference for him if I make any complaint against him to the higher authority which was realy surprising for me to hear this from such a responsible person of your department. Now it is upto your end to take appropriate action on the subject matter. I am also forwarding the complaint to ministry of telecomunication, chief secratary maharashtra state.

My Mtnl no.[protected] is complaintly ded, so you gave me a urgently reply to us.

Their combo plan means a combination of calls and broadband internet means no rental for telephone. I am a new subscriber of this combo plan I got my first bill according to their combo calculations (without telephone rental) but in next bill they charged Telephone Rental Rs. 233/-.
I rushed to Tis Hazari Telephone Exchange and asked them for the same error but the person in accounts was already entertaining another subscriber with the same rental problem in combo plan.
No solution I got and paid the bill. But if they repeat the mistake in my future billing then what will I have to do? Please guide me.