Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have been a loyal user of MTNL landline, broadband and now IP TV services, but i am saddened by the attention that my complaints are getting.

I need a VPN connection for doing some office work and since the connection is so bad and fails at regular intervals, this takes a heavy toll on my broadband and IP TV experience.

I earnestly request you to take an early action.

With sincere regards,...

DEAR I am using mtnl broadband my tel no, is[protected]
I am tired from last 2 months from the date of installation of my broadband I am not be able to see my a/c usage on my p.c. I had a talk with customer care which is very tough job to connect with mtnl customer care at 1504 however i call at night at 12.30 or 1.00am nigh then it has connect but not any response today one executive pick the phone and like he is sleeping he was...

even though after same management for mtnl and mtnl garuda(cdma) there is a vast difference in services between the two. there is no one to attend garuda's complaint regarding internet service or billing services.
after several complaints in writting there neither any response nor any improvement from their side.
almost 20-25 days in a month the server is low.it shows a max speed of 230.4kbps but has never gone above 10-20kbps(even...

Hi, i recently had whitewash in my house and have misplaced the file which had all my telephone and water bills. Pls mail me my Consumer Account number as soon as possible.
Thanks....

Hi,

My name is Gurvinder Arora Residing Delhi at Laxmi Nagar. This mail is regarding complaint against MTNL. I applied internet connection on 2nd June without modem as costumer care told me either I can apply with or without modem so I applied with out modem. On 8th June line man called and told that he wants to install internet connection. When I told that modem is mine and he said that’s my responsibility so he won’t...

Dear Sir,

I have no bill please send me the Customer Account Number my telephone number is 28476233 and my address is E-10, Optionz Nahar Amrit Shakti, Chandivali, Sakinaka, Mumbai 72 my bill connection name is Dilipkumar P. K.

I shift my shop that's why i have no bill please send me the customer account number.

Dilipkumar...

I had changed my plan from the existing 256 kbps unlimited to the 512 kbps unlimited. However the change has still not taken effect while your customer care people say it has been done and they do not have any idea what to do about this. I would like to inform you in advance i will not be paying for something i dont recieve. And if still nothing happens within the next 24 hours i would get some other service provider for the phone and internet....

dear all mtnl customer pl read the complaints, 15 days before mtnl has annouced through adv. that they are launching i p tv, with a hope i booked it on line as well AS through 1500. after 5 days one call came to my cell that i have to keep 2 id at my residence and somebody will collect it, after that my landline phone i.e. 23360042 fall in coma(cable fault). after 18 days when i enquire about it to 1500, they told my order cancelled,...

i am a subscriber of delhi mtnl still 1 year thear is a problem on mtnl you just kept your mobile on your pocket there id no service at all calling problem and sending msg if you trying to send a msg i just send it today and the msg not recive the party or trying to make a call to some one many time i face the problem. i complaint against mtnl service to give the better services to the customer at least who is a long user of mtnl i give...

hi i am amol from wadala my number is 24100588 i received a bill of 3433.00 for the month of may, i am having internet connection for more than 6 months but i have never received a bill for more than 700, i am having a combo plan which cost 500 rs per month, with 400 mb free on internet connection, my net usage is to low and i am surprised to see a bill of such amount, even i have done complaint to the wadala telephone exchange but i am...

my internet is not working since last four to five months. with the regular complains and followup no one has come to get it repair. my land line no is[protected]. please help....

I live in west delhi rani bagh...about a year ago i subscribed for mtnl internet ...for 5 months it worked smoothely...bt then there started lots of problem in the conectivity...lots of times i complaint at customer center ...bt they just said that "its not our work to solve this problem...its up to the line-man"...then i called up the line-man and told him the problem...he said that the transmission wires resposible for the comminication...

Sir,

I took internet connection through my landline MTNL Phone No.25032320 last month. For the past 3-4 days when we open internet, it shows "cannot find server". Kindly look into into the matter at the earliest....

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse....

sir,
please wave my half month's, monthly rental. for the month of may 2008, as my phono no.22374356 was out of order from 21 may 2008 to 31 may 2008.and the SDO told me that it will be deducted automatically but it was not as it is there in the bill I received it yesterday
yours
Dr chandra gupta
[protected]
c 102 pushpanjali
delhi[protected]ff...

Hi

I recently experienced a horrendous experience with MTNL toll-free numbers provided for Customer Care.

My Broadband plan was put undera wrong plan and so I decided to call their toll-free number 1504.

After I selected the 0 option to talk to customer care, automated response told me that the waiting time is 1.5 min. To my surprise I held the line for 17min and no body reponded. All I was told...

sir i being fedup last friday my broadband modem has been changed but position is same connectivity comes for a minuite and left sir is there no person in mtnl to resolve the matter

--- On Mon, 9/6/08, deb biswas <[protected]@yahoo.co.in> wrote:

From: deb biswas <[protected]@yahoo.co.in>
Subject: Fw: non connectivity of broadband no 23360042
To: [protected]@bol.net.in
Date: Monday, 9 June,...

My land line is dead for last 7 days, and every time i make an internet complaint, i get a docket number and the complaint remians unsolved. When i track the compaint status as per the docket number, the docket number vanishes...It goes on for last 7 days. It is belapur MTNL branch. Every time when i call complaint registering telephone number it is always busy....

IPTV installed on my telephone[protected]nthough stopped functioning properly during very first month of its installation and despite number of complaints lodged in this connection remained unattended MTNL charged me for the services they never rendered satisfactorily.

Even the complaints made to them regarding unjust and unfair billings too have remained unattende.

Please, therefore help me resolve my grievance...

Dear Sir,



I have no bill please send me the Customer Account Number my telephone number is [protected] and my address is 211 I IND FLR PLOT 25 NUOVO AP Sec X Dwarka-45 my bill connection name is GAUTAM CHHAVI KUMAR



I shift my house that's why i have no bill please send me the customer account number.



Chhavi kumar...