Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

The Manager
Mahanagar Telephone
Nigam Limeted,
New Delhi

Sub: Facing problem regarding unwanted calls from out of Delhi and getting
Message from a pvt bank regarding credit card payment


Dear Sir,
I am customer of dolphin prepaid mobile service since past 2 years having two dolphin prepaid connection in my house. Recently, approximately two month before I purchased a new dolphin prepaid connection to the name of Mr. Manoj Kumar.

Phone no. of new dolphin connection is [protected].
While using this no. I am facing a lot of problems i.e, I am getting calls from Mumbai and Calcutta . The person who call me regularly, ask that we are speaking from bank of badodra n we want speak to Mr. Abhishek . Lot of time I told them that there is no Abhishek this is my number but they did not listen me.n again n again they call me.
Almost 10 times in a day I m getting call from there. At the time when I call them, they just pick up receiver and did not speak anything.

This is not the one problem that I am facing. There is another problem i.e, I am regularly receiving a message from Barclays bank. The message is:

“ We have not received your last month payment of Rs. 164. of your credit card “

I don’t know what is this is happening. I don’t have any account in Barclays bank and still I am getting this message and even I don’t have any relationship with Mumbai and Calcutta.
I have complaint lot of time to the customer care services, but they did not took any satisfactory action on this matter.

I am getting harresed by this regular unwanted calls and SMS
Please take strict action against this subject matter as soon as possible.
And I also want detailed information regarding this subject matter under RTI act.
Send me the details in reasonable time otherwise I have to move to the consumer court.


Yours Faithfully

Manoj Kumar
#[protected]


This is the complaint letter theat I sent to mtnl E-mail ID on 06.08.08
i.e, [protected]@mumbai.mtnl.net.in
is there is other more ID on which i can launch my complaint.
I have complaint regarding this matter to the customer care
but they are not able to help me and said we can'nt do anything.
Is this is the customer care.
Truly speeking MTNL customer care service is worst service of an goverment enterprises.

Dear Sir,

My mibile No.[protected]. Due to your negligency my call is diverted and I am lossing my balance please do the needful. As It is happening generally. Otherwise I will have to take legal action agaisnt you.

thanks

The Manager
Mahanagar Telephone
Nigam Limeted,
New Delhi

sub: Dolphin Phone misplaced, wanted to block the phone no.

Dear sir,

My father (Shri Surender Kr. Sharma ) dolphin phone has been misplaced and he wanted to block his no. which is [protected] .
plz block this no. as soon as possible.

thanks
saurabh sharma
[protected]

I completely agree on the subject matter that MTNL customer care is one of the worst in the world. I simply wanted to know the balance in my prepaid card.. Had to try n no of times to helpline no. just to know if *444# was workable. I was totally blank, without my balance query answered, if I was carrying sufficient balance or needed re-charge. Even these small things do not get sorted out at times.

The Manager
Mahanagar Telephone
Nigam Limeted,
New Delhi

Sub: Regarding the amount paid but shown payable in your Account
Compliant No. C[protected] Dt. 9th march'2009 as complained before also manually
Dolphin Post Paid No.[protected]

Dear Sir,

With reference to the above I would like to request your good self that I have a complaint against Dolphin service about the reflection of Rs.863/ as payable which is been reflected in my UBI Bank Statement which means it is paid.

The following Points to be noted:
1) That Rs.863/- has been paid before due date & shown to your Account's Executive MTNL Mazgaon Exchange mumbai along with the Bank A/c and the learned executive in front o[censored]s contacted at Bandra and Faxed him for this payment of Rs.863/-.

2) After the above Proceedure has been done, several sms from your efficient Depatment came on my Dolphin Post paid Mobile no. [protected] and warned and informed me regarding making the above payment and threatening that if I not made the payment my service may be disconnected.

3) On 9th March'2009, after getting sms, I had Phoned on No.1503 and given chq no., Date of Payment of Rs. 863/- by recieving complaint no. C[protected] Dated 9th march'2009 at 5:17pm.

4) Now again I have recieved bill date 10th April'2009 reminding me of payment of Rs. 863/- which is been paid and shown to your efficient department.

5) Further you show my track record of payment and decide yourself that how can I be defaulter of Rs.863/- and requesting to your department to be more efficient and clear the amount which is shown wrongly as Brought forward balance in your bill.

I hope you will understand your customer's consideration and wish that you will soon trace the said amount of Rs.863/-.

Yours faithfully

Imran Ismail Rangwala
[protected]

To
The Manager
MTNL, Mumbai
Sir,

Sub: Dolphin Postpaid to Prepaid conversion

Am the Dolphin postpaid customer (Economy Plan) for past 5 years.

With reference to above request I rang the Dolphin customer care, but he replied there is no such obligation to convert from post paid to prepaid. Sir, as I wanted to continue with thie same service provider in a prepaid form, I would like to know the procedure for the same (Post paid to Pre paid conversion).

Awaiting your valuable advice,

Thanking You,
Usman B. Pathan
[protected]

my no [protected]

dear sir,
subject( non attending complain )

sir,
my telephone no ig 28018960 show under sdo nazafgarh is out of service since 10th march 2009 i lodge the complain on 12th march 2009. compalin since no- 306. but very sorry to state that no any responde so for the lineman of this area mr raj kumar is also personaly informed but he is not paying heeds saying that totaly line of this area noisy but all the telephone & std(pco) of this area are ok but accept my phone .
therefor i request your kindly honour int the matter and take favourable action.

thankyou you,
your subscribes.

mr suresh kumau
63 daber enclave
rawta mor, st no -6
jaffer pur kalan
new delhi -73.
[protected].

dear sir,
subject( non attending complain )

sir,
my telephone no ig 28018960 show under sdo nazafgarh is out of service since 10th march 2009 i lodge the complain on 12th march 2009. compalin since no- 306. but very sorry to state that no any responde so for the lineman of this area mr raj kumar is also personaly informed but he is not paying heeds saying that totaly line of this area noisy but all the telephone & std(pco) of this area are ok but accept my phone .
therefor i request your kindly honour int the matter and take favourable action.

thankyou you,
your subscribes.

mr suresh kumau
63 daber enclave
rawta mor, st no -6
jaffer pur kalan
new delhi -73.
[protected].

My number is [protected]. I want incoming, Out going & sms details of Apr09 & May09 of my mobile number.Can you send me the same. or tell me where should I ask for the details.

I just got Mtnl broadband connection and after 3 days my internet is stopped working. When i called up customer care, they don't speak in the morning time. They pick's the call and after 3 or 4 seconds disconnect the line. They don't know how to speak to customer. They takes call like FORMALITY. Please do something othervise i have last option for consumer court. Please...!

I WANT PUK CODE DOLPHIN NO .[protected]

dear sir



i am mtnl dolphin mobile holder bearing no [protected], on 19.7.08 i requested for gsm facility at mtnl dolphin customer care i.e. [protected]. on 20.7.08 when i again enquire at help line at around 5.30 evening the postion no 42 informed me that gsm facility actitivated, immediately i enquired at my mobile, there was so such postion, i immediately told, he replied he told me hold the line for talking with his senior, after 5 min. he replied no senior is available my request has been sent, what funny service of mtnl help line. he replied he forwarded the request again.

waiting for your reply



with regards



sudeshna

dolphin — unwanted sms

despite of repeated complaints i m still receiving sms from[protected].there is no fed back from the dolphin executives plz guide me a way to deactivate this service . i m been charged daily re1/- per sms.my contact no is -[protected]

sir i would like to have dialer tone faciity in my MTNL- Vidyarthi Plan No. [protected], for which i contacted at 626 many times. Bt every time they say that my request will be confrmed through sms. till today no confirmation sms has been received.

kindly look into the matter and do the needful.

dear sir my puk code is blocked .my no.[protected]. sim no.[protected].i hava sony erricsion k530i please send me my puk code
thanks

mtnl dolphin — getting unwanted sms

Dear Sir,
I m getting some unnecesary videos of FTV ModelFrom 58888 .So I request to please disconnect this service sms immediatly
My Phone No.is [protected]

sir,
i want to know the procedure of converting postpaid connection to prepaid...

waiting for ur reply..

thank u...

sir my pin is bloked. my no. is [protected].i hv nokia 3110 c.
plz send my puk code.

wastage of time in reading unwanted SMS

My Mobile No. is [protected]. STD Calls of September have been added in the bill of October 2010 whereas these calls were also charged in the September bill.
Kindly rectify the bill.
thanks
Mahesh Chand Tyagi

Sudhakar Sahu
[protected]
11 Jun 2012

To
The Manager
MTNL, Mumbai

Sir,
With due respect I would like to submit the following complaints for your favourable action please. I am a mtnl dolphin 3G mobile holder bearing Sim No [protected]. On 05 Jun 2012, on receipt of sms from naukri.com for verification of my mobile number I had sent six sms to 5607055.However, atfer the sms was sucessfully to 5607055 Number I have received non delivery report from another Number i.e.5607055 to whom I had not not sent any sms. I had send sms again and agnain on 06 Jun 12 and also on 09 Jun 12 to the same number.But it was all invain. On 09 Jun 12 I had contacted with customer care of mtnl for the said purpose and do all the required action. Still sms to any seven digit number is not going from my mobile due to which I am not receiving any call from any employer to attend any interview. May I request you to help me in this regard please. Waiting to your reply anxiously. Thanking you.

Yours faithfully,
Sudhakar Sahu
Room No 201, Nanubai Apartment
Gympkhana Road, Sagarli Dombivli (East)t

Not getting 2mbps speed after 12AM as promised

Sir,
I have not been getting 2mbps speed after 12 AM as promised by your combo plans. Despite mailing you several times, there has been neither no response nor any correction from your side. Please do the needful at the earliest.

Broadband not working since 1 month and no attention given even after several follow ups.

My internet connection is not working properly since last 2 months and no attention is being given. My complaint number is 7781 and it is my 5th complaint number each time it is closed without getting resolved.

Dear Sir,
We have received the bill for Rs. 18455.00 against conection no. 26911226 and consumer no. [protected] for the period from 01.01.2009 to 31.01.2009. when we gone through the bill we came to know the other debit details charge desc. tri bank subscrbr Rs. 15924 for the same said period. which is unbeliveable because we are received the bills for last two years are between Rs 1500.00 to 2000.00.

kindly rectify the bill and send us. so that we can make the payment before due date.


Ashok Mehta
ashok.[protected]@gmail.com

Mtnl / 599 Unlimited Broadband — wrong billing

My unlimited broadband 599 connection on 22357525 started on 1st aprail 09. I requisted for unlimit broadband 599 on 28 march 09 My broadband bill comes on 9th june and it was Rs. 2090. How it possible when i am using unlimited...

My broadband connection no 25354905 which was started on 28th may 09. It was 599 Plan. My broadband bill came on 9th Aug. 09 and it was of Rs.1220. How it is possible when I am using unlimited plan. How I see my usage? I also called on 1504 they told me that the present bill is Rs. 605/- instead of Rs. 1220/-. In this regard it is requested that kindly send me the corrected bill so as to submit the same on time.




Thanking you

B K Chauhan
C-45A, Rama Park, Uttam Nagar, New Delhi- 110059.
[protected]

ACOUNT OFFICER[TR] I HAVE RECIVED MY TELEPHONE NO 27714883 BROAD BAND USAGE CHARGES BILL AMOUNTING TO RS.2888.15 FOR PERIOD OF14/11/2009 TO30/11/2009 EVEN THOUG FREQUENT FAILURE OF INTERNET CONNECTION FOR SAME PERIOD NECESSARY COMPLAINT HAS BEEN LODGED PL CORRECT THE BILL

MTNL/Broadband — Wrong Billing

Hi Sir

I am using Broadband services of MTNL. I have opted for 999 plan however I got a bill of 1899 plan. I complained in Chanakyapuri office
2 weeks back. But nobody is taking care of it. Every time they say that they will look into the problem.
Also they charged 1000 extra for installation which was as per scheme free as I had booked the broadband on 31st March.

I also did confirmed from Sanchar Haat and Account officer. They also say that you are wrongly billed. But person at Chankyapuri office (Mr Prempal )
keeps on saying that bill is correct and will look into the matter.

Please look into the matter asap.

Thanks and Regards
Nitin Solanki
[protected]

MTNL Servicces — Frequent disconnections and poor internet

i have been using mtnl for around 20 years..but the line is dead most of time.So most of time i m filing compliants to get it working once its working the internet is never working properly.Instead of numerous complaints the mtnl people dont care to get it rite and send some person.Kindly provide me the way out from the same or disconnection is the only choice left with me.

MTNL AKSH IPTV — Poor customer service

I activated MTNL's IPTV services provided by Aksh optifibre on 7/3/2009, the guy who came to install it was very rude and did not even care to explain how to use. Many services like Music on Deman, FM, A Tube, Chat, etc are not functional. I was told that Zee channels would be activated by 15/3/2009, but that was not to be. The connection is so bad that every 15 min, it gets lost and I have to start again. To add to my woes, the remote became disfunctional in some days! Inspite, of repeated complaints, the engineer was not sent to my house. Finally, I decided to de-activate the services on 1/4/2009. There is red tape there again. I advise others not to go for MTNL's IPTV services as they have the worst customer care service, though the prices are competitive, it is of no use as you cannot view TV most of the times. MTNL & AKSH need to get their act together soon !

Boss if it is true let me know. I just gave a cheque and i dont want any trouble.

Rajendra Doshi-goregaon (w)-Mumbai-400 062.[protected]
customer service is hopless service. since 3pm today I am trying but they dont lift the phone and they are not giving propre reply to customer.
when we call to customer service call centre they will not reply properly and not providing any complain no.

my broadband 25334958 not working since last 2-3 months

MTNL employee's in mira road doesn't know what is customer service or how to talk to customers.

the call excutiv are having very good attitude whill taking with end user and they don't know how to talk to customers.specially Girls
after talking with them problem never resolved. and still they are unable to slove my problem...
If the mtnl is read this msg, then called on my no.[protected]

I have pay my Telephone Bill No: 24604378, vide CA NO: [protected], paid bill No: [protected], dt. on[protected]. The said amount e.i. 1949/- which I pay was debited from my bank account on 30.07.2008, but still I have not avil the ficilities of out going facilities. Kindly take a suitable action regarding the same

Thanks Bhagwan Singh.

Dear Sir/Madam,

This is to inform you that i have a Mtnl connection at the name of my firm House of Crochets the ID is [protected] and telephone no.is 28343273. I have no receiving any type of bill from your side for payment.I have to pay the bill after withdrewl the bill from your MTNL office. this cause i have to face many problems.
So you are requested to send the bill to our office Plot no.216
Near Saini Vihar, village mundka, delhi-110041 . for the month of October 2008 so that i can pay the bill as soon as possible.

Thanks & Regd.
for House of crochets

(Nitin Kumar Gola)
Cont.[protected]

Dear Sir,

Nowdays i am not getting my telephone bill (Tel.No.[protected], please arrange to send me the e-bill to my id for making payment.

Best Regards,

Biju.K.M.

I HAVE PAY MY TELEPHONE BILL IN ADVANCE FOR RS.2, 000/- WITH V.D. FACILITIES ON 09/02/2009, CHQ.NO.279651, THANE DIST.CENT.CO.OP.BANK LTD. DEMAND NOTE NO.236838 DATED ON 09/02/2009 OUR PHONE NO.25826609, CC NO.[protected].IN ADVANCE PAYMENT.
BUT STILL THIS AMOUNT IS NOT CR. TO OUR ACCOUNT(MTNL OUR TELPNONE NO.[protected]
KINDLY TAKE A SUITABLE ACTION REGARDING THE SAME.

Kindly inform that i paid my march2009 bill or not

I have not received the telephone bill for the new installation of telephone 23708077. Moreover we need to change the plan to One India Plan.
AK Verma
Dy. Director

Hello !

This is sachin Dandale with mobile no [protected], I had made online bill payment to MTNL for my
mobile bill payment through IBPS website on 2nd June 09 . But my credit card has been charged twice with the same amount. I talked to MTNL customer care on 29th June to Mr Aniket (call center exe. ) who told me that MTNL has recieved amount Rs 1356 twice and remaining amount will be balance in my account and my total balance was in negative around rs 800, but now I got bill from MTNL saying they have received Rs 1356 only once. thus MTNL is refusing payment of Rs 1356 second time.
Thus due to problem in internet I have paid Rs 1356 twice to MTNL mumbai using " http://ibps.mtnl.net.in/" website from Mumbai India Malad IP address : 172.20.41.240.166 on 2nd June 2009 . taround 6.05 pm and 6.12 pm and transaction id number are given below for two payment of Rs 1356 ;

1) 14 digit transaction number for both the payment no - [protected]
and contuned refrence number for the first transaction of Rs 1356 - is[protected]
around 6.05 pm on 2nd June 2009 and the approval number was 035841
Totat transaction reference no for above transaction on citibank card statement is [protected][protected]

1) 14 digit transaction number for both the payment no - [protected]
and contuned refrence number for the second transaction of Rs 1356 - is[protected]
around 6.12 pm on 2nd June 2009 and the approval number was 012877
Totat transaction reference no for above transaction on citibank card statement is [protected][protected]

I hold Citi Bank 's Indian oil master gold card . with initial and ending numbers
5546XXXXXXXX5016.

Once again briefing about the complaint that MNTNL earlier confirmed that they have received above both pay, kent on 29th June but now
they are refusing it and saying they have received only one paymen of Rs 1356, however my credit card bank confirmed that they have paid
twice Rs 1356 to MTNL and given above transaction number.
I dont know how come mtnl earlier confirmed payment of Rs 1356 twice and told me that my balance is in negative now and now they are refusing it.
I have already sent mail to your dolphin helpdesk 10 days before but till date there is no response from your side. I am just disappointed and disgusted by the way you people treat your customer .
Please investigate and help on above issue.
Thanks
Sachin

Dear/Sir/Madam
The mobile bill of month June & July can not recieved by post or nor on internet.So how could I pay the bills before the due date.therefore please provide us the above months bills before the due date by post or by internet.
Thankyou
Joesph AM
mobile No.[protected]

Dear Sir / Madam,

I am having landline phone consumer no [protected]. I have been paying my bill by cash at counter.As it is said by MTNL at their variious ads to pay by credit card/ atm/ net banking etc etc I thought to try once throught my SBI Credit Card. I have learnt by wasting 1 hour twice that the so called service either does not exist or is kept idle by some miscreants in the MTNL network to benefit certain forces. The credit card payment mode takes you to ICICI page as if banks like SBI do not find value with MTNL.

Luckily I have not incurred any loss due to this ill designed payment by credit card site of MTNL but it does make me to understand why private service providers like Reliance, TATA, Airtell etc are growing as the MTNL is inadvertantly helping them to grow due to their inefficient service.

The MTNL does want us to pay on time and this time I prefered online payment but with MTNL useless online bill payment service its beyond imagination. No wonder MTNLs private competitors take advantage of thier incompetent service.

Having spoken volumes by me and similar posts, I doubt if all these will be able to find any attention from MTNL officers.

Disappointed and Disgusted

MADHU SUDAN GUPTA

give the details of Bill.phone no 27604798

I am not chking my mobile bill for internet .my mobile no : [protected]

Dear Sir / Madam

The mobile bill of month June & July can not recieved by post or nor on internet.So how could I pay the bills before the due date.therefore please provide us the above months bills before the due date by post or by internet.
Thankyou
Yogesh Bhanushali

mobile No.[protected]

I have not received my mtnl bill[protected] in the month of November 2010.
Please arrange this bill at the earliest on my email address :
[protected]@gmail.com and [protected]@rediffmail.com

i want duplicate bill for land line no. 22872132 & 22850129

i want a duplicate bill for my landline number 2614649

i want duplicate november 2010 landline bill phone no 25038521 delhi . i have not received original. mukesh agarwal

sir, i have not recd my original landline bill phone no 25038521 for the month of nov 2010 wef 1-11-10 to 30-11-10.kindly send duplicate bill to my address.this is to show in my office for my official purpose.regards mukesh agarwal.

give details of bill no 26206528

I have not received my mtnl bill[protected] in the month of APRIL, MAY JUNE 11. [ C.A. No.. [protected] ]

Please arrange DUPLICATE bill at the earliest on my email address :
[protected]@rediffmail.com or [protected]@gmail.com

Thanks,
Regards,
Ajit A Patole

Dear Sir,

Nowdays i am not getting my Dolphin Mobile bill (Tel.No.[protected] & another Mobile No.[protected]), please arrange to send me the e-bill to my id for making payment. My e.mail address ([protected]@yahoo.co.in)

Best Regards,

i want bill copy month of april 2012 telephone nos 23314338, 23326799 & 24314547 pl. urgent

bharat industrial works

Dear Sir

MTNL have stopped sending hard copies of Dolphin bills & in there Sanchar haat babu sitting on the computer always says there system is not working. This is great harassment to public/ In fact most of the time they give handwritten slips after scribbling the bill details etc, for making payments. This very difficult to keep record of small hand written slips. The staff is very arrogant & not prepare to listen to customers. In the absence of hard copy of bill, it is not possible to pay even via Easy bill also. I think MTNL has become bankrupt and they can;t afford the cosyt of bill even. Today I have gone to Dwarka, New Delhi ro pay my bill, the babu on the seat could not provide me the hand written slip/ duplicate bill, i came back empty handed.
Please provide me the hard copy or e-bill of my Dolphin mob. [protected].

Manjit Singh Marwaha [protected]

deactivate - M.T.N.L.

Hi, I have lost my cell phone today .Please deactivate/block my SIM card temporarily so i can use it in future . My number is [protected]. Thanks, Krutika

broadband usages details on mtnldelhi.in site not coming.Previously coming on mtnldelhi.in site .billing details not matching with your site 202.159.215.149. your 202.159.215.149 site is not working properly.

I am not able to check my broadband usage for the last 2 months inspite many complaints to mtnl.

I am not able to check my broadband usage.Broadband usages details on mtnl site is not coming.

MTNL Delhi Broadband — about Shiffting Connection

Hi,

I am Devendra Kumar a user of MTNL broadband service with Tel. No 22236125. I had given a application to shift my connection to new address for a week. But Mtnl not done anything till now.
I went to sanchar haat ( I.P Ext ) near my residence but no one given me any positive response.
i also call many time on 1500 but they say go to sanchar haat to solve the problem.
I am a office going person, i can't go to sanchar haat again and again.
Company will calculate this time period in my tel. bill, but i am not using the internet in this period.

What will I do .Please suggest me what should i do.

My dataOne was commissioned yesterday. I have an email account on vsnl.com I use Outlook and windows mail to handle mail. When I reconfigured the Outlook properties yesterday, I could read my incoming mail, but am not able to send mail. What do I do? The error message is: Service not available error: 0x800ccc0f. Please help.

Thanks & Regards

My MTNL delhi no. is 25352682. one an half month back i have taken this connection with broadband facility. Now yet no body has come from your department even to install modem. And now even my telephone dead. I have already call to 1550 for broadband but no response yet. pls do somthing as soon as possible. Give me a response as soon as possible.

Abhay kumar
[protected]
L-ext 117 mohan garden, uttam nagar, new delhi-110059

My internt no 22245703 is dead since 4 months . all my dues are clear up to date please look into the matter

MTNL - Broadband — Dead Broadband

MY MTNL DELHI NUMBER IS 22565225.I HAVE BROADBAND FACILTY ON IT. BROADBAND IS NOT WORKING FROM 10-15 DAYS. I HAVE SUBMIT SO MANY COMPLAINTS TO 1504, 198 & ON MTNL WEBSITE MTNL DELHI, BUT NO ACTION HAS BEEN TAKEN TILL DATE 09/04/2009. PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION. IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
SACHIN KUMAR
[protected]

I am user of braodbend MTNL tel no 22385943 is not working properly from last 4 months after repetitive complaints there is no benefit. I decided to withdraw this service.

Dear Sir/Madam

I am mtnl broadband customer this my phone no[protected], internet not working
please cheque

Sir, i m using ur broadband connection since last 8 months, and normally i m not satisfied with us 1504 services, whenever u call either they will not attend or tell u hold the line and go for a sweet dream.According to u a subscriber is a idle person and wait for ur answer till 5 or 10 min.
I m currently facing a problem of disconnect and slow speed problem, i have complaint so many times but still no action taken by ur side even i personally met with SDO, as well as GM of north area, 3 or 4 times, but every time they told u that ur problem will be solve today or tomorrow, but no one came for attend ur problem. Pls take any action against my complaints as soon as possible.

Sir, i m using ur broadband connection since last 8 months, and normally i m not satisfied with us 1504 services, whenever u call either they will not attend or tell u hold the line and go for a sweet dream.According to u a subscriber is a idle person and wait for ur answer till 5 or 10 min.
I m currently facing a problem of disconnect and slow speed problem, i have complaint so many times but still no action taken by ur side even i personally met with SDO, as well as GM of north area, 3 or 4 times, but every time they told u that ur problem will be solve today or tomorrow, but no one came for attend ur problem. Pls take any action against my complaints as soon as possible.

MY MTNL number is 27018477

[protected], AS PER NTPC PLAN I AM PAYING AMOUNT YEARLY FOR BROADBAND CONNECTION BUT HARDLY GETTING ANY SERVICE, MOSTLY LINE REMAIN DISCONNECTED(.)MTNL ENGINEERS (I) SHRI S.K.GUPTA, [protected], 22742802 AND SHRI MISHRA[protected] ARE NOT APPROACHABLE(.) IN APRIL, 2009 IT WAS DEAD FOR 23 DAYS AND IN MAY, 2009 IS IS DEAD FROM LAST FIVE DAYS(.) THERE IS NO EFFECT OF COMPLAINT MADE AT 1504(.) WILL ANY BODY HEAR IN MTNL(.[protected] IS NOT APPROACHABLE AGAIN(.) BHOJWANI, [protected]

My internet not woking for last about 1 month.Complaints nos 41601432 dt 29.04.2009 and again 4160041 on 30.04.09 with numerous reminders made no affect.E.mail sent to AGM but was returned back.Telephone calls to the officers are responded with the reply that officers are not available.Calls to area supervisor are respoded with the assurance that technician will be deputed to look out.This is the state of affair in capital.

Dear Sir/Madam,

I got a new MTNL phone and internet connection on 5th june'09 i.e. friday. But after installation internet worked only for 10 minutes and then stopped working altogether. It has not worked after that even for a single minute. I have also filed many complaints but I've not recieved any response from you. I'm really disappointed for this delay in your service. Please consider this complaint and try to get my internet working a soon as possible.
My telephone number is 28334643.
My address is WZ-1A/1, Santgarh, Tilak Nagar, New Delhi-110018

Regards
Vikas Malhotra

My delhi telephone NO. [protected] internate is not working since last 2 months and have made many complains on 1504 and sh Malik Ji on [protected] butn ill date have not received any positive response. You are requested to please change my modem and connect my internate properly
Krishan Kumar Tyagi
House NO.32 Partap Enclave Mohan Garden Uttam Nagar New Delhi 110059 Phone [protected]

I agree that MTNL Broadband is not only working badly but at tha same time they do not have any regard or value for their customers.
Mt own Brodbad connection is non functional from last 2 and half months but no one is bothered to get it corrected, I tried 1504, local area incharge, North incharge. GM Brodband but all in vain.
What to do with this govt. body???

I have requested to get Mtnl Broadband on 14 June 2009, and I promised to get it install by 21st ...but its not installed yet ... i have call 1500 so many times..but this bloddy call center people make excuse some says call 1504. 197, some says we dont know go to mtnl office... so i requested you all people never go for mtnl broadband...You knew one fact I visited UK THIS YEAR and in UK BT is at No 1 service provider and its govt based...but here is actually vise versa..it worst...
Thanks
Gagan

I have requested to get Mtnl Broadband on 14 June 2009, and I promised to get it install by 21st ...but its not installed yet ... i have call 1500 so many times..but this bloddy call center people make excuse some says call 1504. 197, some says we dont know go to mtnl office... so i requested you all people never go for mtnl broadband...You knew one fact I visited UK THIS YEAR and in UK BT is at No 1 service provider and its govt based...but here is actually vise versa..it worst...
Thanks
Gagan

Sir/Madam
i m using ur broadband connection since last 1 months, and normally i m not satisfied with us 1504 services, whenever u call either they will not attend or tell u hold the line and go for a sweet dream.According to u a subscriber is a idle person and wait for ur answer till 5 or 10 min.

my telephone no is 25052145. I have made manycomplains but no responded yet.
Plz Sir/Madam do something as soon as possible.

Birsingh

DDA FLAT, 283, PHASE-1, P.K.T-13
DWARKA, NEAR MANGLAPURI, N.D-45

MY MTNL DELHI NUMBER IS 27054328.I HAVE BROADBAND FACILTY ON IT.BROADBAND IS NOT WORKING PROPERLY FROM 4-5 MONTHS.I HAVE SUBMIT SO MANY COMPLAINTS TO 1504 & area manager number 27922900. I had received so many calls from your side, BUT NO ACTION HAS BEEN TAKEN TILL DATE 29 JUNE 2009.PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
VISHAL KALRA
[protected]

LIG DDA FLAT NO. 17-A,
MOTIA KHAN, PAHAR GUNJ,
NEW DELHI – 110 055
Dear Sirs,

I would like to convey my displeasure about the bad(est) service being provided by MTNL for Broadband in combo offer with telephone no. 23540892.

I would like to explain that since about one week back I have been requesting MTNL to rectify the fault of my BROAD BAND, but all in vain.

Since last week, I had been talking at 1504 for rectification which resulted in none.

Today, Finally I had called at 23628080, 23620000,[protected], 23521415, [protected], 20021331, 23234040/4141 but there is no result. DE said I have given your complaint to Sharma Ji, Sharma Ji said I have not received any complaint that’s it.

KINDLY DO SOMETHING.

Yours sincerely,

NAVEEN ARORA

One of the worst services.
I am using MTNL's broadband service since last 4.5 years. But since last 6 months my internet connection works slower than a dialup connection, doesnt works at all, have got the complaint registerede atleast 10 times on 1504, every time a new complaint number is given, but no actions are taken. Got the phone number of the persona responsible for my area, the person visited my place, wasnt aware much about internet troubleshooting except for pinging, if it pings their modem, the connection is working fine, what .
Have called him countless times to tell my problem, requested him to try changing the modem, he says the line could be faulty, sum1 will come to check, but no 1 comes. This is the last month that I am gonna wait for MTNL to do something.

Ph number[protected]

-Ankur

BROADBAND DEAD
MY MTNL DELHI NUMBER IS 22962520.I HAVE BROADBAND FACILTY ON IT.BROADBAND IS NOT WORKING
PROPERLY FROM 4-5 MONTHS.I HAVE SUBMIT SO MANY COMPLAINTS TO 1500, 197, 198 & OTHER IVRS
OF MTNL DELHI, BUT NO ACTION HAS BEEN TAKEN TILL DATE 12 JULY 2008.PLESE DO THE NEEDFUL &
TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
jitender
[protected]

I have been fade up requesting MTNL customer care to replace my current modem which was replaced for my first modem of Sterlite SAM300 AX. It is too slow and could not give me more than one connection at a time. I have three systems and they require connection consistently but I am not enjoying event one. I don’t understand what the policy of customer care MTNL has. Event calling and requesting again and again nothing happens. They just receive these calls and promise to see the problem today or tomorrow but nothing happens.

Every month I make payment on time for my connection and the modem I have but instead of profit I have lost so much due to this modem and the speed it provides. Even I can’t upload a file to my server due to speed and breaking connection. I have broken so many promises made to my clients just due to the service I am getting from MTNL.

I believe after writing here I will get some response of it.

Thanks,
Vikash kumar
MTNL no. 29841538
Mob. no. [protected]

I have an Broadband connection by My father Mr. Sunder Lal Ranakoti's name on 24648446 number,
from July 3 its being disconnecting 1000 times a day. Its basically not pinging the DNS and dsl light is keeps on blinking and there is noice on phone too.
I have complaint more then 25 times but no one care to come and see the issue for me.
Every day I logged a complaint and after that also its not working.
Phone noice complaint is still due from july 3.
NO ONE TAKES CARE. LAST YEAR I HAD SOME PROBLEM FOR MORE THEN 1 MONTH.
I HAVE TO GO TO MTNL OFFICE MORE THEN 1000 TIMES THEN ITS RESOLVED.
THIS TIME THE SITUATION IS SAME.
AND THEY DONT WORK AND WE HAVE TO PAY THE BILL AND SUFFER AS WELL...
PLEASE HELP IF YOU CAN DO ANYTHING...

mtnl broadband complaint — Broadband Dead

I have a DELHI broadband connection on Tel no 24359500, . I have been complaining for the last 4 Months that my broadband connection is not working but i do'nt see any sucess in getting it fixed.

Sometimes the ADSL light keeps blinking at time its constant but the internet does'nt work. No action is taken on repeted calls to Broadband Area manager, Jor Bagh & GM braodband. . The only action taken by the MTNL staff is to change the status of the compliant ticket to fixed (every 3 days) even when no one has visited my home to check if it is still not working.

Kindly fix this ASAP.

i m facing problum in my net telephone no is 22304408 i complaint at 1504 many times but, not saticfactry answer, and i[censored] can cheak, pls cheak that in last two year how many time i login my computor and use net .always down

My Office telephone no is 24622747. Since we are closing our delhi office so, we want to with draw our connection with the immediate effect.

Hope it will be done in next 10 days.

Plz confirm by mail only. We are closing our office in next 15 days.

Regards
Ashish Gupta
Asst Manager Marketing
M-techinnovation Ltd

One of the worst services.
I am using MTNL's broadband service since last 2 years. But since last 6 months my internet connection works slower than a dialup connection, doesnt works at all, have got the complaint registerede atleast 10 times on 1504, every time a new complaint number is given, but no actions are taken. Got the phone number of the persona responsible for my area, the person visited my place, wasnt aware much about internet troubleshooting except for pinging, if it pings their modem, the connection is working fine, what .
Have called him countless times to tell my problem, requested him to try changing the modem, he says the line could be faulty, sum1 will come to check, but no 1 comes. This is the last month that I am gonna wait for MTNL to do something

i have got a mtnl broadband connection in my name, i booked a unlimited plan in my name and these guys have given me a limited plan, and send me a bill of Rs. 46, 210, in mtnl unlimited plan is for 1299, and when i contacted these guys not getting any resolution frm them.

its really pathetic, should i go to my office, r to mtnl on a daily basis to get it shorted.

hello sir/madam,
i am mtnl broadband user. my mtnl no. is[protected]Tilak Nagar) . sir my paln of mtnl is tri - unliminted of 599 ..my net speed is too slow from 2 months..it doesnt work properly all time and the speed is too slow it takes about 1 min to open a site., but according to my connection my speed is 256 kbps, , which is not delivered to me, , , i complaint so many time but no one helping me ..sir pls take neccessary and fast action to solve my problem...

I have Broadband connection No.23642617.
from november its has being disconnecting . Its basically not pinging the DNS and dsl light estable but connection failure.
I have complainted but no one care to come and see the issue of connection.
Every day I logged a complaint and but its not working.
noice this complaint and reslove it.

my internet broadband no working from Mar 19, 2010 . i have registered a complaints no. 1001, please help.

cheap connection ...
worst connection
i m giving advice to all mtnl user please take off this connection

I have a MTNL delhi tri band unlimited plan of Rs.599.00. My no is[protected].It is connected but download speed is too bad, i.e-average from torentZ - Up speed -4.5kb/s and Dn speed - 3.2kb/s maximum time . I complained on 197-not responded, 198-not responded, 1500-talking useless, 1504-is a call centreand they have no any tech.team to guide.In the local ofice they convinced me baseless procedure .I think it is a fake plan of MTNL even they doubled this plan to 526 from 256.This is very worst connection, please beware of it.

My no is 22485065, tri band unlimited @ 599, Delhi. My net speed is very poor, wt.for a long time to open a site.Who at all can help in this regard. There is no use of complain in MTNL.All are playing football, no way to find out any solution.

My Phone Number is 23523055 and my broadband and Telephone both are not working .I had launch so many complaint on 1504 and 198 about both every time i called on 1504 they said you need to contact Area Manager .They provided me the number for Area Manager but they are not picking up phone .

I am so frustrated and not happy with the services from MTNL because it sucks.

Rajeev Saini

MTNL number 23523055
Mobile number [protected]

Hi sir,

My Phone number is 23523055 and i have broadband also .I have launched so many complaints for both because both of them is not working from last couple of weeks .

Every time I called 1504 and 198 number they said that your broadband will be fixed in 24 ours but still no result .

It has been more than three weeks since my telephone is not working .I have given them so many call and send them email but still no response.

Please help me .

Rajeev Saini
Land line number 23523055
mobile number [protected].

Hi,
I am a MTNL Broad band user. For the past two months I am facing problem and the irony is that none of the MTNL portals where a user is expected to complaint is working. This is a very smart technical move of MTNL to reduce the number of complaints. Can someone look into this?
Sanjay Kumar Sinha
MTNL No: 29535190
Mob no. [protected]

Since 08/09/2010 my telephone Number 23744603 with broadband is not working. Due to non working of telephone and broadband I am upset. Nowdays boradband is the necessity of school and college going students. They have to search there needed themes by internet. I have done so many complaints to MTNL officials but in wain. On dated[protected] I have complained in written to Divisional Engineer, MTNL Janpath, Jeevan Tara Builiding. Divisional Engineer assured me to restore the telephone services from tommorrow i.e.[protected]. But they have not restored the telephone services yet now. Kindly attend my complaint and do the needful. I shall be very very thankful to you.

Rajkumar
7/1B, Sector 2
DIZ Area, Gole market,
New Delhi -110001

i have alsio this problem my name is sourab goel i have a broadband of mtnl no is 22946010 i have so many complaint on 1504, 1500, 198 but my problem is not solve then i think that the mtnl is working not properly our work and i want to disconnect my mtnl phone

rajeev malhotra — telephone dead for last 2 months

I IS STATED WITH PROFUND GRIEF THAT MY LANDINE NO[protected] IS DEAD FOR LAST 45 DAYS INSPITE OF REPETATIVE CCCCOMPLAINTS LOGGED.PL HELP US OUT EMAIL ID IS mallu.[protected]@rediff.com,mob no[protected]

[protected] telephone line has been dead since last two months ... kindly restore the line ASAP

My telephone number 26304340 is dead since after installation of new connection, now internet is down. Complained manually at chatarpur MTNL also on website. Nothing happening so far.

MTNL Broadband — not able to open banking website

I AM USING THE MTNL BROADBAND SERVICE SINCE LAST 5 DAYS I AM NOT ABLE TO USE ANY OF THE WEBSITE OF BANK SUCH AS ICICIBANK, ABN AMRO BANK SO PLS REVERT ME AS SOON AS POSSIBLE

Dear Sir,
We have received the bill for Rs. 18455.00 against conection no. 26911226 and consumer no. [protected] for the period from 01.01.2009 to 31.01.2009. when we gone through the bill we came to know the other debit details charge desc. tri bank subscrbr Rs. 15924 for the same said period. which is unbeliveable because we are received the bills for last two years are between Rs 1500.00 to 2000.00.

kindly rectify the bill and send us. so that we can make the payment before due date.


Ashok Mehta
ashok.[protected]@gmail.com

Dear Sir,
We have received the bill for Rs. 18455.00 against conection no. 26911226 and consumer no. [protected] for the period from 01.01.2009 to 31.01.2009. when we gone through the bill we came to know the other debit details charge desc. tri bank subscrbr Rs. 15924 for the same said period. which is unbeliveable because we are received the bills for last two years are between Rs 1500.00 to 2000.00.

kindly rectify the bill and send us. so that we can make the payment before due date.


Ashok Mehta
ashok.[protected]@gmail.com

Dear Sir,
We have received the bill for Rs. 18455.00 against conection no. 26911226 and consumer no. [protected] for the period from 01.01.2009 to 31.01.2009. when we gone through the bill we came to know the other debit details charge desc. tri bank subscrbr Rs. 15924 for the same said period. which is unbeliveable because we are received the bills for last two years are between Rs 1500.00 to 2000.00.

kindly rectify the bill and send us. so that we can make the payment before due date.


Ashok Mehta
ashok.[protected]@gmail.com

net on my phone no. 25286720 is not working since last 3 days and complaints lodged are going in vain/ unreplied, unable to understand whom to talk.

i hav just got new connection(new phone+ trib net) on 22nd march .i had applied for TriB UL data-256 plan.but to my shock i got two mtnl bills on 2/4/2009 in just 10 days o[censored]sage.

We have received the bill for Rs. 8448.00 and Rs.506 against conection no. 26641692 and consumer no. [protected] for the period from 22.03.2009 to 31.04.2009. when we gone through the bill we came to know that the bill is made under the plan *TriB 250 Combo.i hav applied for TriB UL data-256 plan, at the time of filling my form.
now they(MTNL) said your plan has been changed to TriB UL data-256.from now on.what does it mean?
please look into the matter.

net on my phone no. 26343794 is not working for past 8 days and complain lodge are going in vain.

very bad service of mtnl - garuda cdma Internet connection



it shows a max speed of 230.4kbps but has never gone above 10-20kbps(even some time it is found only 0 bps).
its singals are also bad some time it shows only one signal some time two or some time zero.
I'am repenting after getting this garudas cdma connection what can I do now suggest me.

i have bookes 4 flights with Garuda on GA715 leaving Sydney on the 25JULY 2009.I Booked with
Benchmark travel at Travelscene Kogarah.I booked in the afternoon of the 24 februaryand one of the bookings was spelt wrong which was my fault.i informed the travel agent the next morning and when she rang Garuda was told i have to pay $155.00 dollars the change the namefrom Cathleen to Kathleen.

i felt i had to change to the correct name as i didn't want any bureacratic problems in Indonesia or leaving
Australia.

i feel it is very unfair that Garuda is charging so much for one letter change

Very unhappy customer

my garuda cdma fw is not working properly is internet service is vary bad evry tme i open any side is disconnect and show cannot find server plz se this problem and solve it. thanks

mtnl garuda internet service is veryyyyyyyyyyyyyyyy it bad shows speed 230.4kbps but has never one gone above 10-12kbps, every some time 0 kbps
plz koi mat lena garuda ko internet plzzzzzzzzzzzzzzz

it is ture

It is 100% True, MTNL's Garud internet speed is extremely slow, it frequent disconnects and sometimes it does not work at all, even it is not working from last three days and when we contact customer care, it is either busy and do not respond or simply the server is down noboday is here, so it will take time.I would say that is is the worst service provier in INDIA.

What Can I say, After having all experience with Garuda's Internet, I would seriously say that it should be named as UGC, means Unexpected Garuda's Cut. I think they should be given a (B.Sc) Bad Service Certificate. Whenever U start working on Garuda's internet, u shall always be in fear of disconnecting any time or server down. Plz give the best service for internet to avoid criticisms.

All mtnl connections of MTNL broadband are not working right now

Hi, I am facing a massive problem with internet speed. its a 512 kbps unlimited connection from MTNL. what i am geting most of the time is just 56/125/250 max. i have been complaining everyday scince last month but no improvement. it only improves when i change my internet users password.and stayes for 1/2 days like that and again it comes down to 56/ 150 etc. now i am suspecting about i am being hacked by someone who knew my password. i will go and complain to the consumer court if thing doen't improves at all. i want help and someone please help me

internet services brakedown

Hi, I am facing a massive problem with my internet line connection. I took the connection two month before and since than there is a problem and I am lodging the complaints on regular bassis but no action is being taken the majour problem of breaking the connectivity after few mintes or seconds due to this problem i can't use my internet connection. I am paying the monthly rental for no service. I don't now to whom to approach to get it rectified when i have complaint even PG Cell 23356666.

whole Department behave like a dumb.
guide how to rectify this problem

Hi, I am facing a massive problem with internet speed. its 599 plans, starting the my net speed 80 kbs but the right now my speed 15 kbs. i have every day complaint in mtnl office but no improvement. so i requested you kindly insure urgently on my problems. your kinds of co-operation in this regard will highly appreciated thanking you
your faithfully
milankarki

My name is sailesh kumar. my phone no is 27346186. sir i want to change my modem because that is only 1lan port. sometime when i used another pc or laptop, modem does't work .. sir many time i have complaint to mtnl office but they said he couldn't changed modem because they did't have 4lan port modem.
but i know mtnl provides4lan port modem... im waiting for reply...



thinxs regard.

I had changed my plan from the existing 256 kbps unlimited to the min 512 kbps plan of 649 Rs P.M, but still after 5 days with new plan and lodging a complaint with no.40900110, i am getting the speed of previous plan, while the customer care people say it has been done by there side. I am fade up with the irresponsible and inactive attitude of MTNL Delhi. I must say, they take there jobs as for granted.

Dear Sir
I am ur consumer in mtnl this my phone No 25819520, My Plan no 250, and A/c No- [protected],

Please i am requiested Change My plan and required IP No Immedatly ..,

Thank's

Mtnl have the same problem with every plan changer

Even i Have changed my plan 15 days back but it has not been updated yet

i want to change my plan to tri combo plan unlimited which charges 599rs per month with additional 100 calls free to the plan with 400 mb download and 100 calls free which charges 250 rs per month please change my plan as soon as possible.

MTNL Broadband — change of plan

I requested for a change of my braodband plan and the executive at 1500 said that my plan will be changed from 1 september ... but now neither they changed my plan and are saying that they don not have any request for any change in plan...Moreover the supervisor for 1500 picked up my call, listened my problm and hung up the phone, after which she started not pickin up my call.. Its seems the supervisor takes money for sleeping in the office..

I personally think that IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everyhting is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with theri services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing.

I personally think that IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everyhting is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with theri services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing.

IPTV is absolutely a failure. The services provided is unsatisfactory and the response to the complaint is disgusting. My IPTV worked only for two days. Since last 14 days I have been requesting to IPTV to set right my problem but nothing came out apart from assurances. My complaint no. IPTV/2009/1/14/057 of 14th January, 2009 is of no use. Every time I am told that technician would visit and repair but nothing comes out. Every time a new person speaks on phone no. 26990009 and a new assurance. Moreover, they do not allow any senior person to speak with nor they give any contact no. or name of the senior officer with whom grievance can be discussed.

I am totally fed up with repeated complaints but IPTV people are adamant on not resolving it. I dont think with this attitude they will establish themselves in this cometitive world.

I am proceeding further for my disconnection request.

sushil goel

The IPTV does not work at all. The message says that there is no signal for all the channels.Please cancel wiith immediate effect
Venugopal Appadorai

Tel. No.[protected] Vinay Kumar - INCREDIBLE INDIA ! !

I wish to mention here that I am a loyal customer of MTNL & inspite of so many service providers available in the market, we all are using your services. We are also using your Broadband internet connection & we are quite satisfied about them.

But I am sorry to state here that since I installed your IP TV connection, our family is really going through very rough time. This service is very poor, awful & needs complete overhauling. For that last 4-5 months we are complaining about this on tel no.12699, but your service center has always been after having done some switch off/on service from our side, they made the complaint OK. Today, we know that this no. is not toll-free. This is really shocking to me. Because of this our unnecessary bill payment has gone up & MTNL is earning out of our suffering !!
I hope my complaint will not be dumpped & proper remedial measures will sure be taken to pacify my grievance.
Looking forward for my peaceful sleep. Thanking you,
Yours faithfully,
VINAY KUMAR
331, LAKE VIEW APTS., PLOT-42
SECTOR-9, ROHINI
DELHI-110085.

To

MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

To
The Area General Maneger
MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

To
The Area General Maneger
MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

MTNL — DISCONNECT TV CONNECTION

SIR,

I AM USING MTNL CABLE TV CONNECTION WHICH IS NOT PROVIDING PICTURE ON THE SCREEN OF MY TV FROM LAST 20 DAYS , I HAVE ALREADY MADE A COMPLAINT WITH MTNL AUTHORITY. BUT THE PROBLEM HAS NOT BEEN RECTIFIED SO FAR. KINDLY RECTIFY THE SAME PROBLEM IMMEDIATELY

Harassment by MTNL nightly SMS t
I am a senior citizen and MTNL (Navi Mumbai) landline as well broadband subscriber. My number is 27801495. I had 180 plan for the telephone and a Non Combo Broadband plan which was charged at Rs. 645/-
Since the MTNL broadband was very disruptive for last many months, I had lodged repeated complaints but no improvement was seen.
Since I was fade up with disruptive service and low speed of existing plan, on 07/09/2014 I requested online for the broadband plan change and opted for plan Xpress_UL_Combo_850, which promised data use up to 18 GB at 2Mbps speed.
I was not positively intimated whether the broadband plan was changed or not and I never experienced 2Mbps speed.
But since 11/09/2014, I started getting daily SMS in the middle of night on my mobile which says, "Your total usage Exceeds Fair Usage Limit (13.8GB)of your existing plan Xpress_UL_Combo_850 on 27801495. As per plan the download speed (1Mbps) has been rationally reduced for the rest of the current month.You may upgrade or apply for Data Top Up."
Now the questions are
1. When the selected plan promises 18GB at 2Mbps speed, the speed is reduced to 1Mbps after 13.8 GB.
2 .Even if MTNL has reduced the speed after 13.8 GB, one e-mail on my registered email ID or one SMS was sufficient to intimate me the same. But since 11/092014 I am receiving the above mentioned SMS over and over again and that too in the middle of night anytime from 1 am to 5 am because of which my sleep is disturbed. This not only affects my daily work but after ten days of such ordeal it has started affecting my health.
3. In the same SMS I am also reminded to change to Higher plan or get Top Up. Is it not a telemarketing tactic used by MTNL? Then why send SMS in the middle of night to disturb the customer?
4.My mobile number is registered for DO NOT DISTURB. If I am troubled by daily midnight SMS from MTNL, I may have to resort to lodge a complaint under DND privilege against MTNL for bothering a senior citizen like me in the middle of night.
Nothing was done about my email complaints and same unnecessary midnight SMS continued to be sent on mobile daily.
Once again I complained via email on 19/09/2014 after which two personnel from MTNL rang me to whom I explained the situation and they agreed that these SMS are causing me harassment and one of them promised to take actions to stop them, Since nothing happened and I continued to get nightly SMS hence today morning I had again complained to them.
For last ten days these nightly SMS are sent because of which my sleep is disturbed. Me being and elderly person, now this has become very harassing to me as sleep disturbance is not only causing me problems in my day work but have started adversely affecting my heath.
I have all those nightly SMS saved in mobile. I want all SMS from MTNL to stop immediately
Can I lodge a police complaint about this harassment?
Kindly look in the matter earliest.
Thanks

plz. send me my bill of num 2869 1815/1817 this ma num. i hope u will do fast

I HAVE COMBO 599 PLAN . WITH 100 CALLS FREE. IN BILL FOR SEPETMBER-2008, THE FREE CALLED HAS BEEN CHARGED. PLEASE GET IT CORRECTED.
PHONE NO. [protected]
CA-[protected]

How much internet usage is being charged till now. I want bill payment informatin of this month. My telephone no is 26510502. My consumer number is [protected].

i havent received mtnl bill for the month of december. today is 21 january and last date of payment is 27 th. please email me the bill copy so that i can pay it online. i hope u will do the needfull. email the bill on the address mentioned above.

my mtnl details:
C A No: [protected]
Tel no : 28120485

forgot password

HI I AM ABHISHEK CALLA

I HAVE COMBO 599 PLAN . WITH 100 CALLS FREE. LAST MARCH 2009 I HAVE NOT RECIVED BILL ADDRESS . MY TELHPHON NUMBER IS
PHONE NO.[protected]

please mail me my telephone bill of last month, following are the details of my connection

tel no[protected]

name of - chaitali masurkar

On account of excess billing, I had lodged complaints to the MTNL authorities in the past on three-four occasions. On one occasion, with protracted correspondence, I received a reply. Thereafter I observed the receipt of normal bills as per usage. However for the month of March 2009, to my utter surprise I have received an inflated bill for Rs.3091/- (STD call 868). It is surprising to account for the local calls as we have inter-com facility in the Colony and all o[censored]s mainly use mobile phones for the local calls if any. Can MTNL investigate the matter and give a satisfactory reply . Else, I shall be constrained to sever the landline connection.

Ph No.[protected]

our mtnl no. 27050099 bill for the month of april has not yet been received by us.
so, pls email. our bill for april 2009 to this email.id so that we can make the payment on time

thanks and regards
kripa choudhary
accountant
CAPITAL OVERSEAS
7 SARJA MARKET PH-2
SECTOR 7 ROHININ DELHI

I Mr.Sunil S. Sumant haven't recieved my bill for the month may.Yesterday i had a reminder call for my bill payment but i haven't recievd my bill yet.My phone number is 25002001.I hope u will send me the bill as soon as possible or atleats email me my bill amount.

how can i see my duplicate bill

hi this is from Relaxo outlet at pitam pura and i have mtnl combo plan of Rs.499/- since more then one year and always a collect of my bill under 1000 and under 1100 rupees but before last two months it's more then 1700 it's too high and i can not aford it bcoz we are employ here and if bill will be high of the limit then we will have to pay it.


Relaxo pitam pura
27323808

Hi I am Ashish Gupta from 1157/1124, 3rd Floor, Kucha Mahajani, Chandni Chowk, Delhi - 110006 my number is[protected] i received a bill of Rs.9, 198.00 for the month of May-09, i am having internet connection for more than 2 years but i have never received a bill for more than Rs.2, 000/- and i am surprised to see a bill of such amount, even i have done complaint to the telephone exchange complait no.1504 & 23313245 but i am not getting proper feedback and most important thing is that i can register to mtnl bill view site its giving an message that my CA NUMBER is [protected]. i am paying the bill for many years, its a big issue and want all of your support,

Thanking You,

Regards,

ASHISH GUPTA

I have see my telephone bill online. my Phone no. is 22732971

my telephone no is 25541665. I HV TAKEN COMBO PLAN OF RS 249 FROM DEC. I RECD BILL OF RS3339.26 THIS AMT IS MAINLY CHARGED FOR DOWNLOADING .BUT I AM NOT UNDERSTANDING THE DETAILAS OF DOWNLOADING. I WAS TOLD BY THE STAFF OF MTNL TO VIEW THE BILL IN THE SITE WWW MTNL.NET.INBUT I AM NOT ABLE TO VIEW THE BILL.I AMVERY SHOCKED TO RECEIVE SUCH A HEAVY BILL.SO PLHELP ME.

Hi, this is Vinay I haven't received any bill till now since I take the connection dated 17.1.2010 and now I am unable to make calls form my phone Its saying my phone connection has been catted due to non payment, Kindly send me a copy of all bills till now on my Email- ID [protected]@gmail.com or address So that I m able to pay bill I HAVE UNLIMITED BROWSING COMBO PLAN . WITH 100 CALLS FREE.

Phone no. 27387178
Consumer no.[protected]

hi i m pl bhatia account no is [protected] i hve not receive bill of last month i want to know my bill amount so that i can pay the due as fast as possible...plz respond to my id [protected]@gmail.com
phone number 23688254
account number [protected]

Hello,

Telephone No.[protected]
Consumer No. - [protected]
Bill No. - [protected]
Bill Amount - 2863.00

I had pending bills for 4 months, of which the total was Rs.2944. After this my services were taken off, and due to some financial problems I couldn't pay it till March. These are the details which show up in my current bill which were paid altogether on same date.

Bill No. Bill Date Paid Amnt Paid On
[protected] 08/10/2010 736.00 04/03/2011
[protected] 08/09/2010 736.00 04/03/2011
[protected] 08/11/2010 736.00 04/03/2011
[protected] 08/12/2010 736.00 04/03/2011

On 4th March 2011, I paid all these 4 bills and the next day all my services were started.

Today I received the bill of amount Rs.2944 which comprises of 4 months altogether. And this is from 1st December 2010 to 31st March 2011.

My concern is when I paid my previous bill of Rs.2944 on 4th March 2011, why does my current bill includes billing for Jan & Feb 2011 when my services started in March itself. Why would I pay for January and February when I did not use MTNL services? All services started in the month of March 2011, so I should only pay for 2 months, March and April 2011. Why there is no transparency in MTNL Bills?

And other concern is why do MTNL sends bill for 3-4 months altogether? Why don't they do it monthly? It would be easier for the customer itself to pay monthly amount compared to these big amounts of 4 months.

I would request MTNL to look into this matter, and do the needful as required.

Thanks & Regards
Mukesh Nuna
[protected]@yahoo.com
[protected]

MTNL never care for the customer and they just has call center no 1504 all the time saying this time send someone to repair and check broadband connection and there monthly charge come even it is not working remind them and all the time they give a docket number. MTNL collecting money by cheating people.

mtnl delhi not ammending my bill of internet and issued a bill for MB's use on the dated my system is off and this use is about 150 MB's

Hi,

My Broadband is down form last 2 months (i.e. from 17th Sep, 2008).

Inspite of doing multiple complaints to MTNL Customer Care 1504, nobody comes to check the connectivity of ADSL router. Whenever, I logged the complaint only few calls comes from the exchange asking whether the Internet connection is now working or not. I wonder how the problem will get solve when nobody comes to rectify it? And after about 6-7 calls the local area exchange automatically updates the call status as SOLVED, rather actually they even not get the pain to come and see the problem.

MTNL Customer care 1504, says the complaint goes to local exchange, local exchange do not listen to you, they are only bothered whether the ADSL light at the modem is blinking or not, that's it. There might be some other problem of connectivity, but the MTNL personnels are not bothered about it. They only calls and say "INTERNET CHAL RAHA HAI", even if you say NO they will update the status SOLVED after 6-7 calls.

I must say the customer care of MTNL is pathetic.

IN SEPTEMBER I SUBMIT MY ADSL ROUTER BCOZ OF SOME PROBLEM (BCOZ I WAS OUT OF STATION )BUT WHEN I COME BACK I WANNA MY ROUTER BACK. BUT ALL EMPLOYES IN MTNL NANGLOI BRANCH NOT SUPPORT THE COSTOMERS. THEY HAVE NO MANNERS HOW TO SPEAK WITH A CLIENT

Hi

I have taken a MTNL braodbrand 256 kbps speed but it very slow.

i try to complain on 1504 but no body is receving my call.

Regards
Alok

Hi

I have taken a MTNL braodbrand 256 kbps speed but it is not working regularlly.

i try to complain on 1504 but no body is receving my call and after few minutes one had attend me but he talk in very rush language.

Regards
Yash

To,
The Manager,
Mahanager Telephone Nigam Limited, (MTNL)
Delhi .

Through Proper channel; Sub Divisional Officer (SDO), MTNL Mukherjee Nagar Branch, Delhi-9.

Subject; Harassment due to Disconnection of MTNL broadband internet service by Fraud.
Sir,
This is to bring to your kind notice that my internet broad band services had abruptly stopped since last several days. Hence I had been complaining to MTNL broadband complain No 1504 many a times but without any solutions. Finding no solution and mentally harassed with pending loads of work which I could do only through net (as I am pursuing my MBA degree from Faculty of Management Studies, University of Delhi) I reported the matter to my local telephone exchange, SDO, Batra, Mukherjee Nagar on 27/1/09.
After lots of efforts and rigorous fault finding exercise by the linesman, telephone operators and the SDOs themselves, it was found that my broadband connection was officially disconnected by vide application dated 27/11/08 OB No.3235, which was never submitted by me nor by any of my family members. It seems some western interested firm/people are actively involved and fraudly blackmailing and mal-practicing their internet service business, harassing both the MTNL staffs and the Public!
Are those private/collaborated operators operating in connivances with some selfish black ships amongst MTNL-Delhi officials and employees itself? A consumer like me ponders how my broadband connection can be disconnected without my permission & request for the same?
How will your esteemed Telephone Nigam compensate me for my valuable time being lost without my important works being done in time and its consequences?
The money spent on calling computer experts to check the network connectivity and formatting and de-formatting the computer itself!
Unnecessarily calling the MTNL customer care no.1504 several times? Only to get complain numbers without any logical solutions, only to waste my own time and few of sincere workers in MTNL?
Who will compensate me for those mental harassments, my precious time and the financial lost?
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL and for the public in particular.

Thanking you,

Yours’ sincrerely,
Popisarmi

My Unlimited Broadband has not been working for last 15 days or more putting me to a lot of problems.
Complain numbers are given and not attended (No 5733 & 7943
My telephone no. is 25080338.
The message sent at the Email ID's given on the website of MTNL, Delhi were returned as as Undelivered/failed messages .
Please help urgently

This is to bring to your kind notice that my internet broad band services had abruptly stopped since last several days. Hence I had been complaining to MTNL broadband complain No 1504 many a times but without any solutions. Finding no solution and mentally harassed with pending loads of work which I could do only through net.
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL

Hi

Dear all I have a broadband connection No. is 22960254 with 512 kbps unlimited plan.Last three days i hav e received only 50kbps speed. I made a complaint to 1504 after passing 35 minute long que, the complaint No. is 4179 and i also E mail to [protected]@bol.net.in and other top official of the mtnl including Area manager of Yamuna vihar But no response received Neither From customer care or official of the mtnl. I Made 25 calls to different differnt officer of the yamunar vihar mtnl office but no one Pick the phone

At last i request to all mtnl officer for solving this problem

othervisr i think u compelled for quit your connection for opt private operator services


At last again Please Help me regarding this matter so that i can enjoy with full speed of the broadband



Sirajuddin

Telephone no :[protected] has broad band internet connection since beginning. However on MTNL on line complaint site this number is not accepted stating as broad band facility not available on this number. Since first week of May I made innumerable complaints on 1504,[protected]SDO Dwarka), [protected] (Area Manager, Dwarka Exchange), [protected] (General Manager, Jankpuri) and[protected]General Manager Broad band, Kidwai Bhawan).None of them have taken any steps to solve this problem, however, MTNL regularly sends their bills for services not rendered at all due to their negligence.
Ravindranath

Hi, m really fed up with the support of Mtnl ppl..cos its been 10 days..ma phone line got disconnected. so nt able to use internet.n no of complaints i hv registered but they ppl hardly bother for our problem.Customer care ppl getting salaries for doin nothing.Pls help us out.Moreover why shud we pay the rent for 10 days...cos...no service...
Ma no is[protected]

Thanx i wud really appreciate ur help.

MTNL — BROADBAND NOT WORKING FOR THREE WEEKS

I SHAMSHER SINGH MTNL FIXED TELEPHONE NO. 25087734 HAVE GOT BROADBAND ON THIS LINE. THE BROADBAND IS NOT WORKING AT ALL FOR ALMOST THREE WEEKS NOW.
I HAVE TRIED ALL MODES OF COMPLAINT WITHOUT ANY SUCCESS. I HAVE COMPLAINED TO GM AT NARAINA AS WELL OVER TELEPHONE. SPOKEN TO END NUMBER OF MTNL EMPLOYEES WITHOUT ANY SUCCESS. MTNL STAFF HAS VISITED MY HOME TWO TIMES IN LAST WEEK BUT HAVE NOT BEEN ABLE TO FIX IT.
NO HELP EXTENDED BY ANYONE.
MY FATHER RETIRED FROM P&T DEPTT. DELHI YEARS BACK.
I FEEL ASHAMED OF MTNL.
ONE MR. AGARWAL DET MOBILE NO. [protected] HAS NOT PICKED UP MY CALL DESPITE MY CALLING HIM TO COMPLAIN TODAY ON 4.7.09 FOUR TIMES EVERYTIME HE DISCONNECTED HIM MOBILE. MAY BE HE THINKS IT IS NOT IMPORTANT TO PICK UP ANY CALL .
I HAVE NO OPTION BUT TO SHIFT TO SOME OTHER PVT COMPANY AND IN THIS PROCESS I WILL SURRENDER MY FIXED LINE TEL 25087734 AS WELL.

S.S. MANN
[protected]
25087734
SECTOR 6 DWARKA.

this is very sad, people sitting at positions where they owe some responsibility not towards public but towards position at which they are it is inherent ability or you can say in our blood that we cry for every till the time we are not having it but when we get we forget every thing we said before getting the chair or that position
now take my case my INTERNET connection went down i booked my complaint by every means no one listened area manager was so busy asking rate of stock market then i made up my mind do approach differently
i started going there office daily and standing in front of then without asking much one day passed
i did same for four days fifth day sdo said i am comming to your address
he didn"t
next day again i went to his office and stand in front of him without saying a word
same i repeated for 10 days
on eleventh day he with his subordinate he taken my line to his office finished work there and said your line is done
i only said to him

THANKYOU
i came to one conclusion that you 10 minutes are equal to my 240 hrs
now before booking a fault i'll make sure that i'll take leave for 10 days from my office

and for the same area manager has no ans when i asked him wnat abot this and now you can tell what is the price of LNT ??????

i don't know from where to start..in a world where service providers calls people and ask for feedback and give there best to their customer..i have used vodafone, idea they are amazing in customer serivce...if you any query they will solve then and there or else they will do everypossible thing ..on the other side we have mtnl...i don't know what you people wants to prove...millions of rupees you spending on the advertisement..but if we talk about customer service it is zero..its been 3 year i am using mtnl...i would say till the time it is working it is great no doubt..nothing is better than that ..the day i get stuck...when we need actually help from your support team..they sucks...sorry for this language but that is true...forget agent your supervisor does not know how and when to say thankyou...it is amazing...NOW MY MAIN ISSUE..FROM LAST 25 DAYS MY MTNL INTERNET IS NOT WORKING ON A DAILY BASIS I COMPLAING FOR BROADBAND ..IT IS NOT WORKING AT ALL...EVERYTIME I CALL TO 1504 THEY SAY TECHNICIAN WILL VISIT IN NXT 24 HRS ...WHAT 24HS THEY TALKING ABOUT AND DOES NOT THE MEANING OF COURTSEY AND RESPECT...THEY DOES NOT EVEN KNOW WHAT CUSTOMER SERVICE MEAN..SOME TIMES IT SEEMS IAM TALKING TO SOMEONE WHO ARE NOT EVEN 10 PASS...IN HINDI GAVAR...THE CREATOR OF THIS SITE IS ALSO GREAT ...COMPLAINT PORTAL IS NOT WORKING HOW FUNYY IT COULD BE ..EVERY THING IN MTNL IS JOKE...I TRIED TO FILE A COMPLAINT..THE LINNK IS NOT WORKING...SEE HOW GOOD YOU CAN IMAGINE...YOU PEOPLE ARE GREAT...I DON'T KNOW WHAT TO DO...IAM PLANNING TO VISIT CONSUMER COURT THAT IS LAST OPTION...I REALLY WANT TO CHANGE THE SYSTME...THANKS.

Hi,

I have been facing the internet problem since last week and I have registered the complaint for this twice. the compliant numbers are 5277, 1218. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
Vipin Bansal

Hi,

I have been facing the internet problem since 18 days my wireless connection is not working. I have registered the complaint for this many time in 1504 or by email but there is no respone HE CLOSED MY COMPLAINT WITHOUT DO ANYTHING AND WITHOUT NOTICE my previous compliant numbers are 5186. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
jogender kumar
[protected]@hotmail.com
my no.22943067
[protected]

Hi,

I have been facing the internet problem since 18 days my wireless connection is not working. I have registered the complaint for this many time in 1504 or by email but there is no respone HE CLOSED MY COMPLAINT WITHOUT DO ANYTHING AND WITHOUT NOTICE my previous compliant numbers are 5186. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
jogender kumar
[protected]@hotmail.com
my no.22943067
[protected]

Myself Pulkit Chaturvedi, i am customer of MTNL since they have launched their MTNL Broadband.
but since then only i am never satisfied with their service as well as speed also their connectivity is hell.
connection keeps halting ...we have to work in installments.
pls if somebody can help in this matter
No.[protected]

mtnl delhi — Broadband

I equipped ur broad band service on July. And after that it happened many times that ur Internet wasnot working. When I complaint regularly appro 10 days they send me a man who just knowing the telephone connection only.
Even Yesterday and Today my Internet wasnot working.

Folks,

I really salute your patience..
My MTNL Broadband is down for the last 24 Hrs and if they do not rectify it soon, I will disconnect the line and go for Reliance / Tata etc...
At least the service is good..
It will never help if we keep complaining individually - We have to get togather and lodge a collective complain / case in the consumer forum.

These people are real kins of Swines.

Regards
Rishi

I regulary face problems with my MTNL broadband.Their call centers and their call center executives are of no use. I have been logging my complaints for last 10 days and nobody is responding me. If I ask them to call up again and again, either they disconnect my call or provide me some other numbers(they purely try to shirk their responsibility). I am really very upset with their service and suggest everyone not to use their service. Can anyone let me know, what shoud I do now?

MTNL Broadband — Is there is anyone in Mtnl who knows anything about internet

I have register my complain over telephone to mtnl 2 weeks before and still nothing has happen everytime i have to waste my time over explaining the telephone person and finally after hearing 30 min he give me complain no. I have gather 3 complain no. but still my broadband is not working.
Is this is the way Mtnl promise of high speed ?????

My info is
Telephone no . 29969372

dear sir / madam

I am user of mtnl broad band, my telephone no is 26043596, I have problem with broad band and landline since last one month, some time it is working and some time not. but now it is completely not working from last 2weeks, i was complaint about it in mtnl office Nehru place branch(south Delhi) to this number[protected] but problem is not solved till now. So please solve this problem as soon as possible. I am looking forward to hear from you.

Thank you
Amlesh

Really Believing MTNL is just big waste of time...These MTNL employees are not more then a beggar...having salary without efforts...Its good to have a reliance or airtel connection..Better much better then arguing with these stupid govt. fools...

AND Last thing, Please let me know if there is any action take by these comments at this website... Funny !! :)

MTNL Delhi — Re-1 INTERNET/broadband

i am user of mtnl broadband wide telephone no. 27821952. my broadband is not working since 2nd may 2010. since i am a student i have to some very important works to be done on internet but because of fault from the side of company i am not able to accomplish those works on time. i had got this telephone connection for the purpose of internet at the monthly charge of about Rs. 750.00. but after paying rs.750 monthly my broadband remains unworking for about 2-3 days every month. but this time the non working/fault is not sought out even after 20 days & many complaints from ourside & only the formality feedback by the exchange persons. The MTNL personel told that your computer is not working properly so get it rectified. i made the system formatted and installed CD but now it is not working you should tell what should i do in this condition AMAN GARG ([protected])

on the 20th day the internet is not working

one should not mince words .mtnl is a parasite. the employees are irresponsible and evade and avoid their duty. one has to have a broadband connection in areas in delhi where there is no other landline except mtnl is available.

the employees are a shameless lot. the government is not bothered. the govt. has govt. employees as vote banks. the govt.keeps on giving them raises . they come to work when they want . they trat public with disdain. they know they can get away with their insolence. one finds chaos in the office of mtnl. in winters women are knitting.men keep on drinking tea.it would be one's good luck if one finds a person at his desk. mtnl offices look like a hurricane has hit them . they are dirty .the doors are stained .people pit everywhere. a customer is afraid to approch mtnl employees.

the share of mtnl is quting at about 50, face value 19, and they are doing the business for sixty years. they are wasting nation's money. they are shameless.

Dear sir
my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last week, i was complaint about it in mtnl office and call centre many times but problem is not solved till now.

dear sir/madm

recently i have change my modam as was D-Link but now is availabe strlite.my problem is that this is not working last some days. to solve this problem i had gone to mtnl office so there sir had configur my modam but whn i wnt to my home and connect the modam so everything is happing good but ACT status light is blinking some time propply and some time not

so this is my resquest to you that pls solve my problems

my address is given blow


RZ-B1/23a, vijay enclave, palam dabri road, new delhi-110045
mobile number is[protected]
[protected]
[protected]

I Am Damn Sure that you will solve my problem
so i m waiting for your very good response

dear sir/madm

recently i have change my modam as was D-Link but now is availabe strlite on my number of 25031205..my problem is that this is not working last some days. to solve this problem i had gone to mtnl office so there sir had configur my modam but whn i wnt to my home and connect the modam so everything is happing good but ACT status light is blinking some time propply and some time not

so this is my resquest to you that pls solve my problems

my address is given blow


RZ-B1/23a, vijay enclave, palam dabri road, new delhi-110045
mobile number is[protected]
[protected]
[protected]

I Am Damn Sure that you will solve my problem
so i m waiting for your very good response

Dear sir / madam

First, i m the user of the MTNL for last so many years[protected]

but these days i m very upset and so angry to use your services abt the same as i m giving below...
My problem is THAT..
I am using Sterlite Modem from MTNL and now comdition of this net down not working last 10/15 days, I made call to your MTNL guys and they told me that everthing is okey with there part. They told me that there would be some problem on your part i.e Modem.

They also told me that if i have reset the modem or not.

I checked my modem and find out that ACT(active) light don't blink continously.
I reset my modem but still the same problem.


I want to ask if i reset my modem would it be causing the problem.

I checked http://192.168.1.1 and this is working properly.

so now i have been so tired
and want the solution of this problem


ADD- Rz-B1/23a, vijay enclave, palam dabri road, new delhi=110045
phone[protected]

The issue is regarding lethargic behaviuor of MTNL delhi for not responding to telephone dead complaint for 5 days.
The first complaint was logged on 8th July 2010 the generated complained number is 740
other issue is Phone is not working hold day he is working daily 7.30 PM to 9 PM every day for 1.3 hour

what is this? this is a new scheme come from MTNL
I can't understand this
Phone No is 26051225

But the phone is still dead.

hi sir...
my net connection is very slow for two days... so my work is stopped ..i want seed 512 KB bt speed received only 12kb... so please check this connection and good service provide me...29986637

hi sir...
my net connection is very slow for two days... so my work is stopped ..i want seed 512 KB bt speed received only 12kb... so please check this connection and good service provide me...
29986637

Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection for[protected],
Kind Attention G.M.



LXR, G Block, Preet Vihar, Delhi-92; and A
rea Manager, Sir SDO,


No feedback or followup call or mail back or person has been come till now from your respective followers, to sort out the problem,
And, while trying for your helpline no. 1504 for adslbroadband connectivity, every second attendee of this no. tried to reboot the modem and change the Internet Protocol (TCP/IP) settings and not only this tried to change the RUN command settings, how a layman can understand your manupulations??

I am surprised how you will help a very common man regarding the Internet Problem, this seems to be intentionally creating the problem from your end,
How one can afford every time to give money to the lineman, and gift items to the Seniors so that the routine/daily problem should be resolved,

Kindly help and support,
In anticipation a positive attitude and rectification and removal of this problem at all,


Kindly do not insist me to go for Consumer Grieviences/Jaago Grahak Jaago



Yours Sincerely,

Mrs.NEETA AGARWAL

W/o Shri SK Agarwal -Subscriber-Ph.[protected]


M: [protected]/[protected]






[protected] Forwarded message[protected]
From: Agarwal Taxcon Pvt. Ltd. <[protected]@gmail.com>
Date: Sat, Aug 7, 2010 at 5:17 PM
Subject: Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection for[protected],
To: [protected]@bol.net.in
Cc: [protected]@bol.net.in

With Reference to Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection of telephone Number[protected],

1)Though the latest complaint no. is for 06-08 but in the recent past, MTNL SDO CHITRA VIHAR and the all linemen connected with this matter updated “Hamare hath main kuchh nahi hai” as the splitter been changed, line checked, modem checked and ultimately SDO Sir suggested we may get surrender this number and go for a new one,

With due respect, this matter was already discussed with Mrs. Sharma and Mr.Amit-


subordinates –

of Mr.Arya Gupta, G.M, LXR, G Block, Preet Vihar, Delhi-92; on 07-08-10,



(2) Amitji Concluded the regular or repeated problem of our Broadband Connection as a complaint of Port Problem and assured it will be solved really very soon regarding telephone Number[protected] and assured now no problem will occur .Also, Mrs.Sharma told just have trust on my words, problem will be solved.



I again as a good subscriber -of MTNL connections consisting of Dolphin and Landlines- request you not to insist me to surrender all my MTNL Ph. & Mobile connections as a result of again and again harassing behavior of yours.



Hoping, that you take a positive response in this regard giving due honor to the words of Your GM office, LXR.



Yours Sincerely,



NEETA AGARWAL


M: [protected]/[protected]/

PH:[protected]/22050810/22050850

SK AGARWAL (FCA, ACS, DISA, AMIMA)
AGARWAL TAXCON PVT. LTD.
AGARWAL TAX AND REGISTRATIONS PVT. LTD.
87, GAGAN VIHAR EXTN., DELHI- 110051 (India)
Ph.[protected]/10/50 Fax[protected]
Cell: [protected], [protected], [protected]
E-mail : [protected]@gmail.com
Website : www.agarwaltaxcon.com



SK AGARWAL (FCA, ACS, DISA, AMIMA)
AGARWAL TAXCON PVT. LTD.
AGARWAL TAX AND REGISTRATIONS PVT. LTD.
87, GAGAN VIHAR EXTN., DELHI- 110051 (India)
Ph.[protected]/10/50 Fax[protected]
Cell: [protected], [protected], [protected]
E-mail : [protected]@gmail.com
Website : www.agarwaltaxcon.com

To,
The General Manager,
Mahanager Telephone Nigam Limited, (MTNL)
Delhi .

Subject; Harassment due to Disconnection of MTNL broadband internet service

Dear Sir,
I have taken MTNL bradband conncetion(telephone no.[protected] and my exchange is sarita vihar.
My Internet of MTNL is not working properly since TWO months and my phone is having utter distubance due to which i am not able to talk on phone nor connect to my internet. i have lodged several complain on MTNL customer care for Broadband 1504 but there is no response from the MTNL for my problem.
I have also spoken and told about my problem to Mr. Dalveer Aggarwal, Sarita Vihar Exchange but all in vain.i have spoken to all the possibilities( Mr Tara chand of sarita vihar), called on all possible numbers which i could get like
Sarita vihar excahnege 23322622
Mr Dalveen Aggrawal Exchage number : 26953839
Mr Dalveer aggrawal Mobile [protected] (which is given on internet)
Mr Tara Chand [protected]

apart from calling 100 times to 1504 and lodging my complain on internet as well.Now you only tell what should i do now. Is this not an harrassment bt MTNL team that after lodging complain several times and calling the exchange and officer concerned no action has been taken.

Unnecessarily calling the MTNL customer care no.1504 several times? Only to get complain numbers without any logical solutions, only to waste my own time and few of sincere workers in MTNL?
Who will compensate me for those mental harassments, my precious time and the financial lost?
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL and for the public in particular.

i request your honour to look into my case on urgent basis and provide me semaless connectivity.

with regards

S H Abbas Mehdi
Tel No: 29946648
Sarita Vihar Exchange

Dear Sir,
i have taken braodband cannection of MTNL and my no. is 29946648. my telephone come under sarita vihar exchange. i have lodged several complain with MTNL broadband by calling as well on internet also but there is no response. not only this, i have called sarita vihar MTNL official Mr dalveer aggarwal, Mr Tara Chand Dixit but all in vain. This is very disgusting and unberable that i m paying for a service which i m not using.
i request you to please take approriate action for my complain.

S H Abbas Mehdi

Sir,
I am having broadband Internet services on my land line Phone No. 27556869. The internet never opens despite one or two times in the whole month. Pl check my usage from your record. Kindly do the needful at the earliest otherwise i will have no option but to get the internet disconnected.
Thanks and regards

Surinder Singh sandhu
241 Neelkanth Apartment
Sec-13 Rohini Delhi-110085
Mobile- [protected]

my broadband is not working since last 2 months .it was repaired and worked for 1 day only. ispk to people every day and lodge complain but no action has been taken till date . Please help. my phone no is 26146203