Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Sir,
The broadband at Delhi MTNL Phone No.[protected] in the name of Ratnesh Kumar Mishra R/o- C-15/16-2, Hastal vihar, Uttam Nagar, New Delhi-110059 is disturbed due to vMac problem since[protected]. I have called the customer care for at least 50 times.But no solution has been provided. I am unable to do my online works. I get several types of reply like...
* Call to 1514 ( From there I get the reply How dare u call here....

Always we receive the bills after due date, thus we have to collect the duplicate bills from MTNL local office prior to due date and we always pay our bill via CITIBANK online payment system before due date.
After all efforts to pay the bill before due date, MTNL block all out going call or disconnects all phone lines, when we ask them about the problem they tell us that they have not yet received our payment and if we have done the...

Hi,
i am a delhi mtnl prepaid subscriber.for the apst 3 months, the network quality of MTNL has been worse.even today subscribers r facing frequent call drops, cross connection, voice break etc etc.the list is so long......

Dear sir/madam,

As applicable from the 1st of September MTNL BROADBAND announced an increased 200 MBs for the "DSL_199_256kbps" PLAN, i.e. before that there used to be an allowed 400 MBs for the Rs 199 plan but from 1st September they increased this limit to 600 MBs.
But when i checked my account for the left MBs of the month, around 118th of this month, i got to know that i have been allotted the same 400...

Hey guys, even i am facing the same issue. At first it worked well. The down. speed was good and DTR was decent to 200kbps but now its drastically reduced to snail speed. And making lots of complaints, there is no solution. These illeterate fools and don't even know what's broadband and why people require speed. All these bloody govt. officials they never work and they don't want to take any action at all. You guys have any...

Hi,

I am using MTNL Broadband connection.From last 5-6 Months I am facing problem in Internet connection, some times It gets Connected or some times not .Most of the time its ADSL link continously blinking due to which I am unabel to browse any site. I have registered my complaint many times in MTNL via call center but still problem is same.My Telephone number is[protected].

Regards,
Deepak...

Sir,

I applied for 250 COMBO Plan in the month of July and the phone was installed on 31st July 2008 (phone no.[protected] and the lineman once gave a call from the pole to ensure that the same is working or not. Immediately after his call on that very day it was DEAD, which I informed to the lineman and he promissed to start again but till date my phone is DEAD. I have made several complaints in thsi regard but in vain.br...

I applied for transfer of my ph (no.[protected] from Kulupwadi to Vasant Marvel, both place is at Borivli (E), on 18.6.08. The ph was finally transferred after numerous follow up (with new no.[protected] on 19.7.08. Further, a complaint was also given for replacement of faulty instrument which was finally done on 6.8.08 and I was able to use phone. After the information from a/c department on 9.9.08 that recorded date of transferred connection...

I have applied for broadband connection 2 months back. I am trying to call them just to find the status. Whichever number I call, they ask me to call the other number. After dialling 5/6 different numbers, I reach a number where they don't pick up the phone. So basically I end up in deadlock. Once I called them around 1 o'clock, that customer service lady directly told me to call after 2 PM since she was having her lunch. If you...

In past 6 months, I have registerd compaliant's number of time, things get sorted out but after some days it get occur again.
I am not getting for which i am paying for.
I am really fed up with this SARKARI structure. This forum is last option for me, If still things wont get sorted out than I like to discontinue it....

consumer no.[protected]
telephone no.27041566

our broad band connection was activated on 22.09.2008.
we are also enjoying the IPTV facility provided in tri-band plan.
while scrutinising our account summary history details, we have come to know
that abnormal bytes are being consumed of our internet limit. The details
show that the internet is being used for 7 to 10 hours daily, which we are...

I HAVE BEEN TRYING HARD to get my fone transferred...i m giving the email details which i sent to mtnl general manager

Respected Sir/Madam
I, Khurram Mashkoor, telephone number 26986252, had applied for a telephone transfer from batla house(okhla exchange) to shaheen bagh(sarita vihar exchange).
The application was sent from okhla to sarita vihar exchange for appropriate action.Lineman from sarita vihar(telephone...

I got information by dialing 1502 from my mtnl phone, regarding free garuda post paid FWP (fixed wireless phone) under the scheme “Landline + FW Plan”. They said me to visit mtnl sanchar hut at Idgah (near filmistan) Delhi, for getting the garuda number. It’s quite far from the place I stay. I went there on 15-09-08. I waited on the counter for an hour, filled the form and then came to know that the person whom the form...

My phone is dead from 8/09/08.I booked the complaint on 9/09/08 & today is 12/09/08 nothing is done uptill now.The service provided is very poor.Previous month also it was dead for more than 5 days.Atleast we should know up to which date it wil be solved.
I will be very greatfull to you if it is solved today....

My name is Pawan Bhatt (Phone No.[protected] and I am a resident of L - 1/10, Budh Vihar, Phase I, Delhi – 110086.

I installed a MTNL broadband connection on 15th July, 2008. However since 6th August, 2008 the same is not working. I registered a complaint about the same on 7th August on 1504 (broadband comp. no.) My complaint number is 4836. I was informed that the problem would be rectified at the earliest.
...

Please forward to residence address:

202 A Devdarshan,
Mogal Lane,
Mahim, Mumbai - 400016....

I have a BB connection on the tele no 25687491 and 25699471. The broadband is regularly getting disturbed since 05 aug 08. bb on 25687491 is almost nonfunctional. Complaints to the sdo Mr saini[protected] and on 1504 have borne no results.He refuses to meet in person and does not attend his telephone..i am surprised that can it go on like this endlessly and still they can get away with it...

May i request you to kindly look...

TO
MTNL
New Delhi
SIR,

MY PHONE 22018059 IS NOT WORKING FOR LAST 20 DAYS.DESPITE COMPLAINING A NUMBER OF TIMES NO BODY HAS COME TO RECTIFY THE ERROR .I REQUEST YOU TO KINDLY RECTIFY THE FAULT URGENTLY.

THANKING YOU
Rajendra Bansal
64, Shakarpur Khas
New Delhi...

Hi,

Currently I am using MTNL's trib 590 Nu plan but from last month i am not getting any net connection. I have logged a complaint but there was a no response from the service center even after calling them regularly.

From this experience i got to know difference between a Private company and a government service provider.

Thank god i am not employed in government sevices....

recently on 14th August 2008, I saw an advertisement, that MTNL has slashed Triband registeration and installation charges. So I called them up on 15th August and applied for new connection and they gave me booking id as 48000043. I asked for their Triband Combo 512 KBPS plan for which they charge Rs 1299. I finnaly got the connection on 24th August 2008. To my utter shock the speed I have been getting since then is just 256 KBPS for which...