Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

i m new use of triband mtnl sevice. disconnect after 4 minutes, bad sevice of mtnl .my no is 22568959 i m from delhi....

SIR, MY LAND LINE No 28387264 IS DEAD FOR THE LAST 7 DAYS. I SENT MAIL TO HELP DESK AND ALSO LODGED COMPLAIN WITH 198 BUT TILL DATE THERE IS NO RESPONSE NOR THEE FAULT IS RECTIFIED.

I always receive two bills in a month. So far I have paid them all but I wonder how? 5-6 days after paying the first bill another bill comes in the same month.
I asked for itemised bill but they dont oblige me.
Authority may look into this and stop profiteering by fooling the user.

sir this complaint is regarding all the users of mtnl having a night unlimited plan.
sir we are asked to switch off and on our modem at 12:00 midnight and before 8:00 am so that we are not charged for the usage. although i am unable to understand when the technology is available then why dont mtnl does it in the billing automatically.why should we always keep it switching on and off if technology is concerned then why dont my usage doesnt gets charged if i switch on before 8:00 and use during whole day and switch of after 12 .

I AM SUFFERING FROM INTERNET SERVICE OF MTNL. THEY ARE NOT PROVIDING THE PROPER SERVICE OF INTERNET, BUT THEY PROVIDED THE FULL BILL OF IT. I AM DOING REGULARLY COMPLAINT OF IT ( 25TH SEPT 2008, NO. IS 867) PHONE NO. IS 29964851 NAME OF INDERJEET.
THEY ALWAYS SAID YOUR CABLE WILL BE STOLEN AND WE CANT PROVIDE INTERNET TO YOU.
CAN I SAY THAY, THEY CAN ONLY GENERATING THE BILL REGULARLY.
PLEASE SIR LOOK THIS MATTER PROPERLY RESOLVE IT AS EARLY POSSIBLE

i have mtnl unlimited broadband plan and my broadband speed should be 256 kbps.but my speed is 20 kbps.from past 10 days i am facing this problem.i called my area manager but my problem not solved yet.

mtnl tre broadband internet conecttion speed slow & disconct after some time

From Dr Manisha Thakur Dated 12th October 2008
W/O Dr. Anil kumar Thakur
112- C DDA Red MIG Flats,
Rajouri Garden, New Delhi. 110027.
Mobile [protected] AFTER 5PM
E Mail [protected]@sify.com
My Broadband Details
Phone Number 25971752 cc no. [protected]
Subject:- Officials sitting at customer care no. 1504 adopting gonndagardi language and acts- A serious concern.
That I am Dr Anil Thakur writing this mail on behalf of my wife with user details of MTNL phone and BB as above.
1. That on 5th October also I submitted a complaint via mail about the misbehaviour of a person at 1504 customer care call cetre. See below alos that details
“ That on 5th October I called 1504 at 6: 58pm and person who attended phone was abusive and not complying with customer care . He refused to tell name and threatened me of dire consequences if I dint hand up phone. He disconnected phone. Later repeated attempts to call at 1504 lead to talk to another person Mr Alam at around 7: 10 pm. Kindly let me know who earlier misbehaved with me as I wish to meet preson who dare to tell me to meet with dire consequences thus reflecting customer care at MTNL and goondagardi there.”
2. That despite being such grievious nature of complaint no reply has been given to me by any of MTNL officials .
3. That I wanna know if MTNL officials don’t wanna intervene then they should be open to give me option to lodge an FIR against the guilty.
4. That at least MTNL wud have helped me to identify the culprit coz it is only by MTNL machinery who knows the workshift of their officials that I can locate that official and I have given you minutest of details of my call as above also and previously also.
5. Also to add that I have been suffering from worst imaginable BB services by MTNL.
6. That I have been promised by SDO Rajauri Garden[protected] ? name Mr Gosain that my connection willl now work properly but again as usual alse promises like leaders and other govt officials none have been done.
7. That either MTNL should stop spending advertising good services regarding speed and accessibility of MTNL BB or should give consistency in services.
8 That by proving your services at customers end will help govt keep its image clean and later can justify croroes of rupees spent in advertising.

9 That its more then 8-9 months regarding frequent interrupted services of MTNL BB by MTNl; an dits now beyond shame that still you are getting idiotic services when you never know whether BB will work or not next moment.
10 That rather now if we comp-laint on customer4 care 1504 rather get threatening that hang up phone . Is this the new way of MTNL to improvise their functioning of BB.
11 May MTNL be kind enough to tell me when they would be able to give stabilized services and if yes or not.
12 That my earlier mail has also not been replied. May I know why .
13 That can I get the name of guilty and lethargic officials of MTNL leading to all these delays under RIGHT TO INFORMATION please. Necessary fees for postal order likes may be added as an expense in my new MTNL bill.
14 Hope this time MTNL people will wake up and do the needful.
Note An printed version of this mail is also being sent to Minister OF I & B New Delhi through courier with request that guilty officials may atleast be given warning to work efficiently or should be shunted out of services.
If even I B ministry doesn’t interfere the same may be used with different audiao video or print media as a last resort.
Thanks
Dr Anil Thakur husband of and on Behalf of Dr Manisha Thakur on whose name phone and BB is installed

Sir,
The broadband at Delhi MTNL Phone No.[protected] in the name of Ratnesh Kumar Mishra R/o- C-15/16-2, Hastal vihar, Uttam Nagar, New Delhi-110059 is disturbed due to vMac problem since[protected]. I have called the customer care for at least 50 times.But no solution has been provided. I am unable to do my online works. I get several types of reply like...
* Call to 1514 ( From there I get the reply How dare u call here. This is for employee only)

* Your connection will be ok today. ( From 4 days today has never came.

* you have changed your password ( In fact I haver done this. However they have reset the same 4 times.)

and so on.

What should I do.

Regards
Pankaj Kumar (Brother of Sh. Ratnesh Kumar Mishra)
C-15/16-2, Hastal vihar, Uttam Nagar, New Delhi
[protected], [protected]

Always we receive the bills after due date, thus we have to collect the duplicate bills from MTNL local office prior to due date and we always pay our bill via CITIBANK online payment system before due date.
After all efforts to pay the bill before due date, MTNL block all out going call or disconnects all phone lines, when we ask them about the problem they tell us that they have not yet received our payment and if we have done the payment then we should produce the proof.
From last 4 month we are submitting the proof to reconnect the phone lines.

We are facing problem for following telephone numbers:
1. 27631590
2. 27618611
3. 27618612
4. 27618613
5. 27612452
6. 27612453
7. 27670843

We have send many complaints to MTNL but have never received any feedback from them.
I just have one question, if we don't pay the bill in time we have to pay penalty and when MTNL is not giving proper service why cant we impose some penalty on them.

We have lost many new clients because they cant trust the companies whose phone line goes out of service every month. WILL MTNL PAY FOR THIS LOSS.

Please HELP!!!

Hi,
i am a delhi mtnl prepaid subscriber.for the apst 3 months, the network quality of MTNL has been worse.even today subscribers r facing frequent call drops, cross connection, voice break etc etc.the list is so long...

Dear sir/madam,

As applicable from the 1st of September MTNL BROADBAND announced an increased 200 MBs for the "DSL_199_256kbps" PLAN, i.e. before that there used to be an allowed 400 MBs for the Rs 199 plan but from 1st September they increased this limit to 600 MBs.
But when i checked my account for the left MBs of the month, around 118th of this month, i got to know that i have been allotted the same 400 MBs only for the month.
Then, as usual, i complained for this on MTNL BROADBAND CUSTOMER CARE NO. 1504. The person there understood my problem but still just blamed that on other departments. When i demanded him for that department's number he didn't even give me that. Then i got that number from directory helpline and called there. But the result and attitude of those people towards solving my problem was the same, and even their way to talk wasn't humanistic and they clearly refused to do any thing in my case.
So, sir/ma'am please help me regarding this case and please grant me to have those MBs in current and future times.
Thanking you,

Hey guys, even i am facing the same issue. At first it worked well. The down. speed was good and DTR was decent to 200kbps but now its drastically reduced to snail speed. And making lots of complaints, there is no solution. These illeterate fools and don't even know what's broadband and why people require speed. All these bloody govt. officials they never work and they don't want to take any action at all. You guys have any idea of what can be done as i am pissed of with this kind of service. They are [censored]ing as. Guys any idea of escalating this matter, plz share it.

Hi,

I am using MTNL Broadband connection.From last 5-6 Months I am facing problem in Internet connection, some times It gets Connected or some times not .Most of the time its ADSL link continously blinking due to which I am unabel to browse any site. I have registered my complaint many times in MTNL via call center but still problem is same.My Telephone number is[protected].

Regards,
Deepak

Sir,

I applied for 250 COMBO Plan in the month of July and the phone was installed on 31st July 2008 (phone no.[protected] and the lineman once gave a call from the pole to ensure that the same is working or not. Immediately after his call on that very day it was DEAD, which I informed to the lineman and he promissed to start again but till date my phone is DEAD. I have made several complaints in thsi regard but in vain.

Futher, since I applied for COMBO Plan, internet also is needed along with the phone. Since 31st July I have been following up but MODEM has not been installed at my place. In thsi regard I had complaint to Mr. Dutt, Secretary to GM (Commerical), Mayapuri Exchange, thrice. He informed that since there is shortage of MODEM, we are unable to provide the same. I asked him that "I have applied for COMBO Plan and if MODEM is not available, there is no fun putting a dead phone at my place because my main requirement is internet".

Quite interestingly, for a dead phone, MTNL has sent me Bill. I ask you, why should I pay bill for a dead phone and a plan which has not been installed yet. I need internet urgently, but even after making many complaints, it has not been installed.

I request you that NO BILL should be charged for the period it is dead and till MODEM is installed. Bill should be sent from the day MODEM is installed and phone starts functioning, means COMBO works.

Kindly do the needful and oblige. Do revert back.

Thanks

Adesh Kumari
RZ-713, Sagarpur Main,
Gali No. 4, New Delhi-46

I applied for transfer of my ph (no.[protected] from Kulupwadi to Vasant Marvel, both place is at Borivli (E), on 18.6.08. The ph was finally transferred after numerous follow up (with new no.[protected] on 19.7.08. Further, a complaint was also given for replacement of faulty instrument which was finally done on 6.8.08 and I was able to use phone. After the information from a/c department on 9.9.08 that recorded date of transferred connection is 18.6.08 and one bill is pending for payment, I gave application on 10.9.08 to Mr Vidhate at Magathne exchange, for rectification of my connection date and thereby bill. Now on my return from outstation tour I realize that my outgoing calls have been suspended without information. I am yet to receive revised bill. It may be noted that one bill was already paid on receipt.

Kindly let me have the revised bill for payment and restore my suspended outgoing calls immediately.

I have applied for broadband connection 2 months back. I am trying to call them just to find the status. Whichever number I call, they ask me to call the other number. After dialling 5/6 different numbers, I reach a number where they don't pick up the phone. So basically I end up in deadlock. Once I called them around 1 o'clock, that customer service lady directly told me to call after 2 PM since she was having her lunch. If you ask them their names, they just tell you they are not allowed to tell their names. I think this is the worst customer service I have seen so far. I am not sure if the management even looks into these issues.

In past 6 months, I have registerd compaliant's number of time, things get sorted out but after some days it get occur again.
I am not getting for which i am paying for.
I am really fed up with this SARKARI structure. This forum is last option for me, If still things wont get sorted out than I like to discontinue it.

consumer no.[protected]
telephone no.27041566

our broad band connection was activated on 22.09.2008.
we are also enjoying the IPTV facility provided in tri-band plan.
while scrutinising our account summary history details, we have come to know
that abnormal bytes are being consumed of our internet limit. The details
show that the internet is being used for 7 to 10 hours daily, which we are not doing.
the telephone numbers appear in our profile for history summary of the account
is not understandalble. We apprehand that for what ever time we are using
our IPTV the internet connection is consuming.

Kindly get it rectified immediately.

HEMANT KUMAR VERMA
B4/284, SECTOR-7, ROHINI -110085
27041566, [protected], [protected]

I HAVE BEEN TRYING HARD to get my fone transferred...i m giving the email details which i sent to mtnl general manager

Respected Sir/Madam
I, Khurram Mashkoor, telephone number 26986252, had applied for a telephone transfer from batla house(okhla exchange) to shaheen bagh(sarita vihar exchange).
The application was sent from okhla to sarita vihar exchange for appropriate action.Lineman from sarita vihar(telephone number[protected] called me up and confirmed about the address.He told me the adddress as B-129, 1ST FLOOR, THOKAR NO. 8, SHAHEEN BAGH, NEW DELHI -110025.But my actual address is B-129, 2ND FLOOR, THOKAR NO. 8, SHAHEEN BAGH, NEW DELHI -110025.Because of this 1st floor and 2nd floor thing, lineman asked me to rectify this mistake from okhla exchange.
I went to okhla exchange and enquired about the problem, and they agreed that they misread the address in the application form and rectified the problem and gave me a copy of the transfer order with the correct address.Next day the line man again called me up from the same number and told me the address is still the same, i told him it cant be as i have the copy, but he refused to take the action.
This time someone from the telephone number 26942727 called me up and called me to the office in sarita vihar.After a long enquiry i was being told to visit Mr Chander (telephone number[protected].after visiting him and showing the copy of the order he assured me of an action 10 days back.since then there has been no response from ur side.
Sir/Madam, I have been an mtnl customer since 1986 at the same address, earlier it was in my father's name and now it is in my name bcause of my father's death.I work for jet airways as a cabin crew(id no.[protected] and we have to communicate with our base through email.i wanted an inter connection immediately and mtnl is the only option.It has been a lot of trouble for me and i want an action to be taken.
Sarita vihar office has cancelled the tarnsfer and sent the file back .They say that i dont want th connection as the reason for cancellation.
I dont know how but the system still shows my address as 1ST FLOOR as i do have the copy of address as 2nd floor! !!
This confusion and carelessness on the part of your staff has created a lot of trouble already and u will lose another customer.
i wait for a response from your side and giving my contact details below with both the addresses.
thanking you
yours sincerely
Khurram Mashkoor