Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

recently on 14th August 2008, I saw an advertisement, that MTNL has slashed Triband registeration and installation charges. So I called them up on 15th August and applied for new connection and they gave me booking id as 48000043. I asked for their Triband Combo 512 KBPS plan for which they charge Rs 1299. I finnaly got the connection on 24th August 2008. To my utter shock the speed I have been getting since then is just 256 KBPS for which...

On 26 August, I found the services of my phone has been barred & accordingly I complained & complained no.[protected].
On 27th August whiling checking the status of my complaint, I found that some miscreants from the mobile no.[protected] has registered in the disguise of my name that Sim has lost which is totally false & done with malafide intentions to harras me or otherwise.

Accordingly I agian regisered...

DEAR SIR

MY MOBILE NO IS [protected] WITH GPRS CONNECTION AND SET NOKIA 6070FROM 9.00 P.M I AM TRYING TO CONNECT INTERNET FROM MY MOBILE SET MESSEGE IS CONNECTION NOT AVAILABLE, WHEN I RANG TO 1504 OF GPRS HELP 15 MINTS I GOT RECORDING VOICE AAP KATAR MAI HAI, IT IS A 24 HRS HELPLINE OF MTNL, FROM 9.25-10.00 PM NOBODY IS WILLING ATTEND THE CALL I AM GIVING THIS MESSAGE FOR GETTING JUSTICE FROM U THAT IS IT THE SERVICE OF MTNL...

Dear sir,

Last one month I am facing our landline phone dead and instrument not working properly. Since last week was full of dead (still not working). So many times I complaint, if it is O.K. in one day in the next day it was dead or instrument was not worked.

If you do like this manner we surrender our MTNL connection and install any private connection.

Soon reply is appreciated.
br...

My personal details are as follows:

Ashlyn Fernandes,
30/7 Rupal Apts. II, 98 Dadasaheb Phalke Road,
Dadar Mumbai 400014
Res Ph:[protected]
Mobile: [protected]

I am using this MTNL telephone for the last 20 odd years. The said line is in the name of my mother Mrs. Annie Fernande who is 80 years of age. I had applied to MTNL for their Triband services on 17 Jan 2008 and received...

dear sir through your portal i would like to complain about the poorest of poor network coverage of mtnls trump and dolphin mobile services in paschim vihar outer ring road area, in new delhi. this service is so poor that you can imagine we cannot talk clearly as signal is not there even on the fourth floor, and such was the condition, not even this bad as it is today, when mobile services were launched in india and delhi, imagine we get...

Hi
I opted (unfortunately) for a MTNL Boradband connection as I was having a landline connection from MTNL already. But i am feeling so sorry and cursing myself why opted for this service provider. Since installtion, everytime the connection will give error and u will have spend hour and hours to be lucky to be connected with net. No. of complaints were made to Sarsawati Vihar Sanchar Haat as also on 1504. The lineman came; the land...

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and it really not working . The speed is so worse that even a web page not open. First, they said that there was a prob. with the modem, so they replaced the modem after 3 weeks, and now after replacing the modem, it still not working. I am sick and tired of launching complaints to 1504.
The service is all time worse....

Dear sir,

For the last one month I have frequent disconnection in my broadband (line no:[protected]and some times there is no connection at all for hours. When ever I place a complaint some in-competent lines man comes and checks and says that it is due to rain and dampness in the line. Why can't you send some competent person to check the CPE/MODEM and the line. It this continues I will be forced to look for other service...

Dear Sir / Madam,

i have purchased a prepaid sim card for a mobile # [protected]
SIM No :[protected]
PIN No : 1234
PUK no: 52011804

The above mentioned number has not yet been activated. when i call in ur customer care i was told i hv to submit my documents & after that aftr 24 hrs my number will be activated.. for ur kind information i had already submitted all the documents...

I am using trump connection for last four years and the service has just gone worse.Nowadays the call doesnt get connected and if it does then half of the time you end up saying "hello hello" as one side or the other doesn't get your voice.Everytime the call gets disconnected after sometime.You doesn't expect such a low grade service from a brand like MTNL.If they don't have infrastructure to support this many customers...

Dear Sir,
I have surrendered my landlind telephone no. 28490782 with MTNL, Gokuldham on 05.04.2008 and asked them to return my deposit amount Rs. 3000/- for the same.

Initially they told me that you will get directly at your home within month. But even after that I have not receive the same I wrote to helpdesk mtnl Mumbai requesting them to return my deposit amount and they have forwarded the no to contact for the...

From the Past one month, internet services on my MTNL Garuda is not working. I have made several complaints to there call centers, but no reply. The only reply I get is that the Server is having some problems....

dear sir



i am mtnl dolphin mobile holder bearing no [protected], on 19.7.08 i requested for gsm facility at mtnl dolphin customer care i.e. [protected]. on 20.7.08 when i again enquire at help line at around 5.30 evening the postion no 42 informed me that gsm facility actitivated, immediately i enquired at my mobile, there was so such postion, i immediately told, he replied he told me hold the line for talking...

My broadband connection on 22099348 started on 16th may 08. It was 199 Plan in this Plan I used less than 400 mbs then I convert it to 799 Unlimited Broadband Plan and it started on 1st june 08. My broadband bill comes on 9th july and it was Rs. 5894. How it possible when i am using unlimited plan. My status is also not showing till my connection started. how I see my usage? I also called on 1500 &1504 they also say to not showing...

Hi,
I want to draw attention of all the people who are planning to get a broadband connection from MTNL. Guyz MTNL boasts of providing the cheapest Internet services, which is somewhat true, however; the quality of serices is extremely poor. Also the internet connection disonnects frequently and even on lodging thousands of complaints no one, NO ONE from a line man to an area Manager takes any action. I would suggest people to...

AKSH IPTV was installed at my home on[protected].But it worked hardly for 2 days.Thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and through email.The customer service provided by AKSH IPTV is very very poor. They do not give complaint numbers which is violation of TRAI guidelines. When you call at call centre they will ask your name and contact number but they do not bother to call back. Every time you have...

Inspite of repeated complaints and call centres issuing numerous complaint nos(f312, f368 being 2) broadband is not connecting for well over 3 months and no one has turned up to attend the complaint . We have being paying bills regularly and that includes the broadband rentals as well. All calls to the departments (at least 80-100 )are fall into deaf ears and no one seems to be interested in doing anything to help if connected complaints...

Dear Sir / Madam,

Please check my bill no. [protected]..I have paid my earlier bill five times of Rs.896 due to stupid online bill payment site. It does mentioned I have paid but doesnot show credit. You have earlier ignored my March bill in which I paid twice to the same problem but you never gave a credit.

You guys want us to pay on time. I prefer online payment but with your useless online bill payment service...

I have chkd my internet usage and in http://register.bol.net.in it is showing the wrong usage as i have not used internet that much because it was not working properly. i had calld up at 1504 many time and got complaints registered many times one of the complaint num is 40800106, but no one there gives me a prompt response. my internet is not working properly since last 3-4 months and you people had shown that i have used internet in monthe...