[Resolved]  MTNL Delhi — MTNL Delhi ..Unconscious towards customers problem

I applied a New Dolphin Connection from Sarita Vihar against my Account No. 9119240 Dt.[protected]. I had not yet get connection till now. I talked with your customer care No. 1503. Your customer care tole me between 11.00 and 11.30 I will get connected with MTNL Dolphin Network. Now 4.00 P.M.. I neither received any call from MTNL not received MTNL Network. This is your service which you are providing to the Customer which is radiculous. Such type of service if you are providing to the customer how you think customer will go long run with you.
Thanks
Kalyan

Sir
I bring to your kind notice that my telephone No. 22717054 is working since May, 1996. My telephone instrument and connection is out of order since culpa of months. I had remind through telephone to your department but no action so for.

Therefore, it is requested, that my telephone instrument change at priority. I shall deeply oblige.

R P Singh
C-83, New Ashok Nagar
Delhi- 110096

speed slow my tel no 22820139
plz help ...
downloding speed 26kb/ps

MY MTNL DELHI NUMBER IS 27296976.

I have subscribed mtnl broadband unlimited plan but I am not satisfied with the service
speed is too low 20 kbps & it disconnects automatically, I have made so many calls to customer care but there is no response .

PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
ANIL KUMAR

dear sir
my telephone no[protected] is not working properly

my phone no is 28334387 it is not working as well as my net is also not working. plz solve my problem siftly

MTNL Have no good respone . Please contact in ths no. [protected]

I purchased a recharge coupon of TRUMP value money of Rs. 340 (talk time Rs. 300) on 15th April, 2009 from Hauz Khas market. While scratching the card during the recharge the 16 digit number got deleted from the coupon. Immediate contact was made to customer care executive and I was informed about submitting the card to Idgah Exchange, Room no. 401, 4th floor Karol Bagh, New Delhi. The card was submitted to Mr. Veer Singh on 17th April, 2009 at 12.00 a.m. at Idgah Exchange. He promised that my number will be recharged within 24 hours. From customer care service I got to know that I have to just keep my serial no. of recharge coupon with me. No other such information was told to me. After 24 hours i.e. on Saturday I had again talk with the customer care executive they told me that Saturday is half day and till Monday you have to wait for your recharge. On Monday I waited till 4 p.m. i.e. on 20th April. At 4.15p.m. I made a call to customer care executive they gave me the telephone no.[protected] of G.M., MTNL Mr. B.L.Singh (C.G.O complex). I made a call to him too but there I had talk with a lady who in very rude manner told me “ki apko job hi karna hai kar lijiye, hum yahan se kuch nhi kar sakte aap Veer Singh se baat kijiye ” Beside this I was trying the landline no. of Mr. Veer Singh since morning but he didn’t responded me not even single time[protected],[protected]. If he is not responding on his phone then why such no. are give to customer for contact.

indeed this is bad, when they hav networked system, and any window system in MTNL, forcing one to go IDGAH can cost ha;lf day and may be more of petrol thaan the cost of recharge card, when ever such scrach problem occurs, they must do either over phone, or by nearest sanchaar haat, the fact, that this can be done automatically, like, system will ask cell number, then, the serial number of card, and then the missing or rubbed numbers, and finally to test again ask customer to feed any visible number, say, he got scrached 13 n 14 digit, then he may be asked say puting any of the erest 14 say keyin 5th and 9 th digit, if he keys the digit, the rechartge should be instant and automatic, ONLY BECAUSE MTNL HAS OLD THOUGHT MODEL for solving this scratch problem, we customer face so much harrasment, as the petrol and time cost for me is much higher, i did not even bother to go to idgah, while i still have my card with me.

I registered a request for installation of wii fii internet through my tel no;27890159 on 2 may 2009, reg id 48000118, and i was promised that the connection would be made within 7 days. But now it has been about 12 days and no action has been taken despite repeated complaints on 1500, who asked me to contact my tel xchange ...But the telephone exchange operator never picks up the phone...After reporting the prob on 1500 again they ask me to call 1504 .1504 ppl say call 1500 or ur tel xchange .How can i contact the xchange when nobody there picks up the calls .Pls look into the matter asap.

I have facing some problem regarding network. taht is not working properly in alst few days. then I am suffring frequentely so plaese help me on urgent basis.
mobile no: [protected]
[protected]

Can't received itemised charges for the month Mar 09(invoice date 07 Apr 09)
my invoice No. is[protected]

Please sent a copy of itemised charges for the above said bill an an early date

Sir, I received all the itemised charges but can't received this month

I am pained to inform you that my broad band connection is not working for the last more than 15 days. Inspite of so many reminders, no body cares.My telephone No.is 29841746. My internet connection is not working.

the telephone is dead from about a month and not a single action has been taken by the MTNL department the people rely on MTNL thinking it as their source of communication but i think these people are careless and deaf to people's questions about their working .It is better we use mobile phones indeed ! at least on them we can rely. The no. of the telephone is 23679866 .If the phone stays in this condition i am sorry to say this MTNL SERVICE IS COMPLETELY USELESS . THEN WE WILL USE MOBILES AND NOT OF MTNL .

i am distrubed from your customer care dholphin, mtnl delhi. [protected] and i did not know what dholphin do in my mobile. MTNL is cutting 25 rupees per m onth in my prepaid account when i have not given any agrrement why dolphin is cutting my money by illegially.

Dear Concern,

My telephone is not working from two day's kindly attend this complaint as under :-

Anil Ruhela

H.N. C-342,
Chankaya Marg East Babar Pur Shahdara Delhi-11032

Tel no[protected] is not working
Contact no. Mob -[protected]

MTNL Idgah Exchange Delhi - Customer Review

This review is for MTNL Idgah Exchange, where i visited to get my Phone services disconnected as they were not up to the mark for past 4 months. Despite numerous reminders, when i got nowhere, i decided enough was enough.

I took with me all the MTNL equipment and a handwritten application for service disconnection request. I reached MTNL Idgah on[protected] at 10:00 am and the Sanchar Haat hall was empty, i was asked to go to Desk 5, where a long list of must-do's awaited me for disconnection rules. I was given an application form and told to bring the registration slip issued 3 years back at the time of taking services, a pan card for signature verification and come between 3 and 5. Heck, its friday and how can i take off from office for something like this..

Its not that i see then working. They are sitting "velas", doing nothing.With no choice, i left MTNL for my office and got an Affidavit made for loss of registration slip for Rs, 100/-. I got my PAN card copy and took an early leave from office to reach MTNL Idhag at 3:20pm. After showing the documents at Sancaar haat desk 5, i was issued a pass from next desk for Room 302 in the adjacent building where the process was to start.

At 302 i was told to get documents signed from someone at Room 101. I waited patiently as i observed a slower than dead MTNL officer in 101 who was attending to someone who came ahead of me. It took him 10 mins to punch on his computer 2 phone numbers. By the time it was my turn, he opened his tiffin for lunch. It was 3:35pm! When i asked him for signatures, he was quite rude and told me that it was not his area and sent me to find someone in room 110. From there i went to 112, where the Divisional officer told me to go to 301 to get signatures, as without those, he won't sign.

At 301, i met a decent chap, and i told him that i was totally frustrated with running around, so instead of making me run, he should sign and help me. He could sense my discomfort and signed, and asked me to attach the latest bill - payed copy, as otherwise it won't be processed. I went again to sanchaar haat for latest bill, only to be told that cash counter is closed! It was 4:00pm! The only window open was for cheques- and i thanked my luck that i had my checkbook with me. I made the cheque and submitted it.

Sweating and huffing, i went back to 112, only to be told by the Divisional Officer that he can't accept my application as it states- services not up to the mark! Mr. Divisional Officer told me to take another form and write anything except that, else he won't sign it. He was sitting with 2 chamchas and told me that getting the phone working was his job and he will get it working. I told him, i was through with his services and do not want MTNL anymore. He told me he can do nothing in that case. I told him that if he does not sign on my application - as its my valid right to choose as a customer - i will escalate the matter to higher authorities, to which he said - "go ahead".

This - told his chamchas in front of me that SDM, was particular about customer reasons for disconnect and this form was not appropriate to be sent to his office! This frog faced dimwit was just worried about his . Delivering services was not his concern. So long till the seniors did not get to know, was all on his mind. He next called the gentleman who had last signed my application and told him rudely that he should have read my application before signing and he should now be charge sheeted for this action. It happened in front of me.

Never before i had seen such nautanki at such close range. I wanted to give this a punch on his face. Instead, I gave him a few verbal slaps. He was so gutless that he refused to give me his name of allow him to take his pic. Later i got to know that the person is on leave and currently person occupying his chair is Mr.Gahlot! MTNL sure knows how to find just the right for its high posts! They have the guts to refuse a customer if he is unhappy with services and chooses to disconnect?? What is this ?? British Era? This Divisional Officer seemed straight out of the ZOO!

Angry and Frustrated, i came back to sanchar haat, where i was told to visit Room 202 where there is an IAS officer, young and efficient and it was the only place where work gets done. By this time i was totally worn. my 4th time back inside and 6 time going up and down made me realize a fact - This country is Hell. Its not just politicians, the administration is also crap. Such inefficient people gobbling up public money as salaries for doing nothing. All the rules for customers, none for them!

At 202, it was a different environment. Clean office for a change. I sat down and told the officer's PAs all the issue, who called Mr.Gahlot and sent a peon with my papers and got them signed in 2 minutes. Mr. Divisional Officer had added comments that he had tried his best to "Convince" me but i did not relent! Thanking them, i next went to 302 from where i had started and got a hand written note for store in-charge, for return of equipment.

To basement i went worried that its almost 5 and who works here this long, submitted the equipment and met 4 very humble and genuine MTNL workers, who listened to my ordeal and offered me some tea. I forgot all the issues and thanked them for being so humane. In course of discussion they told me quite frankly that it was officers like Gahlot responsible for MTNL being in the state it is today. I was now given a serial number for return of equipment.

Again back at Sanchar Hat counter 5, i showed the documents and serial number of equipment return and got my account updated by the MTNL officer in charge. It was 5 pm and i could see just 2 people on the counters. No wonder we are where we are.

My experience with MTNL was nothing short of sheer harassment. I have never seen such shoddy management and such callous working. While people like us work hard to earn, laggards like Mr.Gahlot run down the whole organization like a cattle farm.

Without mincing my words, i say such MTNL officers should be fired. They earn their pay because o[censored]S customers which they fail to support in any way. It was an ordeal to get my connection terminated. If you are planning to get an MTNL connection, i humbly request you to think again before you do.

Here's my rating for MTNL Idgah Exchange Delhi - POOR!

Services - Not up to the mark
Complaints - Will take days to resolve - No guarantees that it will work next few hrs!
Behavior - Don't ask
Process - Pathetic and Slow - Rickshaw pullers can do better that MTNL
Customer Service - Don't Expect any

I have complain via 10 numbers of mail and by personaly visiting okhla office branch but my problen is still the same Even no one is answering my mail.
D-909 new friends colony
26320331