[Resolved] Naaptol — Non-delivery and non refund | |||
I had did an online purchase of a Zync Z909 Plus Tablet from Naaptol.com on 16th September. The order no. is 4943314. I received the product on 22nd Sep. The product that i received was not a good one, as it had so many complaints. I spoke to the customer care and they asked me to return back the product, so a per their instructions I sent them back the product and they promised me to deliver a replacement with-in 15 days from the date of receipt. Its more than 15 days and I have no information when they are planning to send the replacement. Today once again I spoke to Mr. Meg Vijay a senior supervisor at Naaptol and he told me in the next 4-5 days time it will be sent. I am not sick of listing to this extension and have asked for a refund. Now they are saying, we are not sure if we can refund the amount. So now I am stuck with no replacement and no refund. Anyone who is planning to deal with Naaptol please keep this in mind, so that you are not deceived by such unprofessional companies. With concern a highly dissatisfied customer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
NAAPTOL — non Delivery and no Refund
Have ordered and paid online for Micromax mobile . Did not receive the set in 10 days.Requested Customer service to cancel order , on 3 days separately. Neither the ordered item is received, nor it is cancelled.I am everytime informed the cancellation request is forwarded, but it is not so.
Naaptol deliberately does not have any item tracking system.Also they do not have Email ID, except of CEO's, to whom I have sent 4 mails, with no response till date.
I feel Naaptol is the biggest online fraud company, acting at behest of phony suppliers, who make money, at the cost of genuine buyers.
R S Chauhan
Dear Sir/Madam,
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
We havent receive d tablet which we booked on online transaction . So sir kindly delivered d tablet zync z909plus tomo[protected] . Since we booked d tablet on[protected].
Dear Customer,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Sanju P Amount : 3398.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Sanju P Amount : 3398.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
I shall wait for the refund amount to reach me.
Since I have got a response by 15th of Oct from your side, I shall patiently wait till 25th of Oct, post which I shall need to look stricter and stronger actions.
With concern
unhappy customer.
Since I have got a response by 15th of Oct from your side, I shall patiently wait till 25th of Oct, post which I shall need to look stricter and stronger actions.
With concern
unhappy customer.
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NAAPTOL — NON Refund
I have book a digitalcamera trough the teleshopping from Naaptol Lakshmi plaza, No:246 lakshmi industrial estate , new link road , Andheri (west), Mumbai 400 053 , india on 15-10-10 trough mobile +[protected]model no TCL DV 552 12 megapixel camera wich i receved trough bluedart courier on 22-10-10 & pay the cash Trough the courier boy when i paid the amount that person deliver the parcel to me & left the place , i receved the parcel open it i cheked it which is shown in the program is diffirent from that parcel i Shocked it is not get my satisfaction ., very soon i desided return the product on tomorrow 23-10-10 trough blue dart consigment no [protected] .,
there after when ever icall the they will tell we send refund in 1 week 15 days till they not refund it give me the
reund soon i expecting from you.thank you
your respectively
A. Arshad
old no -4 new no1 School Road
5th Cross St .,
Panaiyur ., Chennai -600 119
mobile no +[protected]