[Resolved]  Pai International Electronics — Free Gift Not Issued

Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com.

LG Service Team

The same case with me too. I have purchased a LG LCD TV from Reliance Digital at Hyderabad on[protected]. In the scratch card, i won LG Mobile. They asked me to submit the scratch card, address proof etc. at their office at Secunderabad. I personally went there and submitted the required forms and got the acknowledgement too. They told me that i would receive the gift in three weeks to my address. I waited for 8 weeks. Later i called customer care people. They gave me a number. I spoke to him. He said he would get back with details. I waited for about a week for him to get back to me with details. Again I called. Then he gave me another number. The new executive told me that he would get back. another week passed. I called again. He told me that he would get back in few minutes. I waited for a day and called him again. Then (in Dec 1st week, 2011), he told that the gifts are being processed from Delhi and i will receive it soon. I waited for about one month and yesterday (17th January 2012). He told me that i should call the next morning (today, 18th Jan 2012). I called him. He said he was in a meeting and "get back to me in 5 minutes"... the prototype dialogue. I only called him after about two hours at around 12 PM . Then he told me that the gift has been "delivered" to me...! I asked him when and through which courier service, so that i can track it locally. He said that he is a "marketing manager" and not concerned with dispatching gifts and "get back" to me with details in a day or so...-D S Murty

PAI Electronics, Indira Nagar, Bangalore — Customer service - NIL

Hello,

We bought a Butterfly Power Hob on May 5th, 2012 at PAI Electronics in Indra Nagar Bangalore for Rs/- 3000.00. It stopped working after a week and we took it back to the shop to test/replace. Unfortunately when they tried it was working during testing and so we took it back. We used it for 2 more days and then it stopped working again. We checked manual and followed instructions with no luck. We took the appliance again back to Pai Electronics asking them to replace the unit or to credit the amount so we can use a regular stove.

Here is where we encountered that a horrendous customer service that you get knots in your stomach. First of all PAI electronics people don't know how to talk to a customer. All they are interested in money. When we were asked to talk to store manager, they made us go up & down the stairs and finally a floor person took us to a person claiming to be a manager. This manager, his name is Imran, without even understanding the issue, says they can’t replace. He was talking about utensils while we were saying about Power Hob. He is clueless. At one point he doesn’t want to talk to us, a customer.

Hope someone higher-up in PAI Electronics management chain sees this and takes appropriate action. At least for now, they lost a customer forever and few more. I won’t recommend anyone to PAI electronics anymore.