[Resolved] Philips India — Defective LED TV | |||
I got a Philips 3D LED TV model no. 46PFL8577 on 24th January 2013. At the time of installation the TV was found to be defective.I placed a request for replacement of the defective TV and was assured of the same within 2-3 days. Now it is more than 20 days and no replacement has been provdided. Everyday, I am assured that the replacement unit has been shipped and will be delivered in some hours, but it does not come. Finally, I was told that the replacement TV cannot be located and hence, the company can only repair the defective TV and not replace. A company like Philips is indulging in such mean tactics to cheat its customers by supplying defective TV with no escalation mechanism. Now I am helpless to either sit quite with the defective TV or get it repaired. I am not interested in getting a brand new TV repaired and would want help to ensure that I get a replacment TV immediately or my money back along with interest and damages for mental harassment. Kindly assist. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
hello sir i had purchased philips led tv from lotus electronics indore on dated ..25/10/2013, tv was working perfect since i bought but suddenly on 28/09/2014 some error occured and reflections started cming on the set, i without waisting any time contacted indore service centre and deposited the set on 29/10/2014.as it was in the warranty period they told me that they will resolve the problem in a week, but unfortunately till today i ve not recieved any call from the service station, it is almost a month and they are not able to resolve the problem and not even giving me any satisfactory answer, kindly do the needfull as philips ltd is a very prestigious company but i m really disappointed by there behavior
my no is ..[protected]
email..[protected]@gmail.com
my no is ..[protected]
email..[protected]@gmail.com
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+91 22 6691 2000 [Mumbai]
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TV — Reg. defective IC
I have got a Phillips TV model no. 29 PT 6021/56A which became defective recently. It was seen by the engineer of local Phillips service center at Varanasi who said that an IC is defective (IC no. SAA 5667). However this IC is not available with the the local Phillips centre.Please let me know if you can send it to me by VPP or you may suggest any mode of payment and supply.
thanking you
Surendra Misra
91 Rohit Nagar, Naria
Opp. BP Heart Clinic, Varanasi
P.O. BHU
Varanasi - 221005
phone[protected]