PVR Cinemas Complaints & Reviews

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

today 3/6/11, while booking ticket for movie pyar ka panchnama for 4.06.11 6.45 pm show, using HDFC INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

HDFC REF. NO. 316580

kindly arrange for refund it.

Sir,
i was trying to book tkts for a movie in PVR cinemas bangalore on 04/05/11, 0645 pm for KO movie.. Amount Rs.360/=has been debited in each transaction from my account but no booking confirmation from PVR. It was thru SBI Net Banking ref nos: IG 49782964, IG 49778783, IG 49778521, IG 49787917. kindly arrange to get refund. email id: [protected]@yahoo.com
regards
senthil kumar...

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

yesterday 28.4.11, while booking ticket for movie THOR for 1.05.11 4.45 pm show, using SBI INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

SBI REF. NO. IG[protected] Avenues India Pvt. ltd transaction.
CCA11DAUC484IG49100405 TRANSFER TO [protected] AVENUES INDIA PRIVATE

kindly arrange for refund it.


b. chandrakumaran
[protected]

Dear Sir / Madam,
This is w.r.t. the 3D glasses that were distributed during the screening of RIO movie at PVR ---- Nirmal Lifestyles Mulund (W) on 23rd April 2011 (03.30 pm show).
It was shocking to find out that the glasses distributed were only of one standard size and there was no provision made for children.
I never expected an organization of the calibre of PVR to be so in--sensitive towards children, when such animation movies are made keeping in mind the target audience to be "kids".
How can an organisation like PVR not think about the target audience and just think about cutting costs by handing--out only standard size 3D glasses ??
It was so frustrating to hold the glasses onto my child's eyes all the while so that it does not fall--off.
Eventually he had to watch the movie without one. I am sure one can understand how bad the resolution is when you watch a 3D movie without glasses.
I expected that multiplexes like PVR will be more sensitive and not just think about cutting costs.

I would appreciate if you can highlight this issue so that parents who take their kids to 3D movies dont feel let down and the kids are not left feeling disappointed.

Regards,
Ajit Gurow
[protected]

I booked ticket for Yutham Sei on April 1,2011 thru pvrcinemas.com site using by standard chartered net banking for 10 persons totalling to Rs. 1500.
After payment, it said transaction failed and it will refund the money.
Money is not returned back even after several hours. I checked google for similar complaints and to my surprise i found pages and pages of complains all over india every one stating the same issue and their money not refunded even after 3 months. That moment i realized how bad cheater is this PVR cinemas and almost lost hope of recovering it.

Significant things about PVR Cinemas online booking scam:
1) Many complaints of same nature are way back from several years ago. This denotes, this is not a temporary fault in their website or transaction processing. They are maintaing this fradulent online booking system for stealing money from customers for several years.
2) There is no phone nos for even supporting their customers anywhere in their site. It shows how little they care about customers. They know they are stealing money and they are keeping their ears closed.
3) There are hundreds of customers complaining online about this non refund issue. I have never seen this many complaints on a single issue against a smaller scaled service company. This clearly shows, they dont want to refund in all cases. They are impartial to all customers in this regard.
4) After a transaction failed, a small box appears and it shows the transaction is failed but money will be refunded even if charged. This information is cleverly used to make the customer believe that the service is properly functioning to keep them cool and use it again.
5) When u send a mail to them regarding this issue, we dont even get an acknoledgement and there is no response from them at all. They dont have any intention of supporting the customer, they dont want to refund the money. Thats it, atlast we have found another big online scamster.


Will i get my money back, i dont think so without huge efforts. Anyway, this is a lesson learned.
I will tell atleast 1000 people thru my multi level network and make them aware of this PVR cinemas scam and make them stay away from it.

Pls tell everyone to stay away from PVR cinemas online ticket booking.

I wanted to buy movie gift voucher online using a debit card. while processing the transaction, the pvr website informed the transaction was not authenticated and could not be completed. But the amount had been debitted to my account. There is no proper helpline where i can get the information on my lost money. The Helpline does not exist. On mailing at [protected]@pvrcinemas.com there wasn't any immediate reply. I don't know how i can get my money back or even the gift voucher.

I had booked 3 tickets from PVR website 2 times on 12/02/11 for the movie MAKE UP MAN(MAL)for PVR chennai,but due to some glitch Rs.900(450.IG41052240+450.IG41052922 Avenues India (p)ltd)was debited from my account(sbi.[protected],but i did not receive any confirmation,instead a message was displayed''TRANSACTION NOT SUCCESFULL YOUR AMOUNT WILL BE CREDITED BACK' but as on date that amount Rs.900 has not been credited back to my account.i hope PVR company will take strong action against my complaint and get my complaint resolved as soon as possible...

I had booked my tickets with PVR bangaloreon the 6 of feb 2011 through ICICI internet banking, my card number [protected]. Amount of Rs 1620 has got debited from my account but the ticket has not got booked i had booked 6 tickets.Also till now money has not been refunded & no proper responce fron customer care also.

I booked 2 tickets for PVR anupam Saket premier show for Patiaala house 2.15 pm show . As soon as transaction completed for payment my connection lost and i didn't get any conformation message for booking. I didn't get any mail or sms for the conformation.

Transaction Id for the payement :-[protected].
Phone no for booking:-[protected].
Email for booking :[protected]@yahoo.com

I have done a transaction at PVR cinemas of Rs 680/- which was failed, on 13th Jan 2011. When contacted the bank, they told it should be checked from vendor side. So, I am trying to contact PVR cinemas, Hyderabad, but no one is responding for the query.

I had booked 2 tickets through PVR site on date 22 december'10 with card number [protected] for mgf metropolitan mall, gurgaon.
Due to some error the transaction failed, but money was deducted from my account. I booked tickets again using same card presuming , like usual process, that earlier deducted money will be reversed.
But till today(i.e 08/01/11) the money has not come back.
Even after providing them with phone no and reference mail id that was used to book the tickets for reference, there is yet no reply from there side.
Highly frustrated over such non customer friendly services provided by PVR

Bad Transaction Refund PVR:[protected] on dated 15/12/2010

Dear Mr/Ms. Ashwani Srivastava,

Greetings from PVR Cinemas !!!


Due to some technical problem your transaction could not be completed.

So we have refunded the charged amount, It will reflect in your credit card/debit card/net banking account, as the case may be, within 7 working days.

Kindly use any of the below mentioned methods to book your PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling 505787 from your Airtel, Vodafone or Idea mobile to make a telebooking

Regards

PVR Cinemas

This above mail sent by PVR Cinemas but my debited amt. Rs. 560 not refunded yet my ABN AMRO Bank a/c
Plz help me to take my amount from PVR Cinemas.

Thanks
With Regards
Ashwani Srivastava
Mobile - [protected]
Email - ashu.[protected]@gmail.com

on January 14th 2011 i have booked 2 tickets , Hyderabad PVR, 4:50 movie, i used PVR 250 rupees gift card, but the tickets price 340 rupees, it asked me again 90 rupees pay, unfortunately my axis bank account locked , when i try to pay, but again i tried its saying gift card balance is zero, but i have not yet received any confirmation about tickets or gift balance.

I have all the conversations with them and videos too, going to legal actions, if any people facing the same problems please let me know.


mail ID: [protected]@gmail.com

I was trying to book 2 tickets through online for movie Kavalan on 21st of Jan Morning for the show on 22nd Jan 09.30 show. My amount 300 was taken taken from my account but ticket was not confirmed. Transcation reference is UBP/DEBIT/[protected]. i need my money 300 to be transferred back to my account. have attached the transactions details attached.

I'd booked 4 tickets for a 12:45 p.m. show on January, 17th (No one killed Jessica movie) through PVR cinema's site. An amount of Rs.780/- has been deducted from my HDFC account for which I got a confirmation message from the bank. But the tickets were not booked. The page got hanged but debited the amount. When I went to PVR cinema MGF Metropolitan, Gurgaon they said that the amount will be refunded if i lodge a complaint here.

Requesting the concerned authorities to kindly resolve the matter asap. Thanking you.

Hina Talwar

I had booked ticket for 8th January 8:30 PM show of "no one killed jessica" through online portal and debited INR 650 twice (because both time there was an error occurred during the transaction) but the ticket was not booked and today when i found the status of my account i do not get the credit of that amount (INR 1300), i have forwarded my concern to PVR cinemas but there is no revert from there end

I am sending this mail for refund nither you have any help line no


[protected] Forwarded message[protected]
From: <[protected]@pvrcinemas.com>
Date: Tue, Jan 4, 2011 at 11:28 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

karthigeyan.h+AEA-pvrcinemas.com



CONFIDENTIALITY: This email and attachments are intended for the above name only and are confidential.
If you are not the intended addressee, or the person responsible for delivering it to the intended addressee,
you may neither copy nor deliver it to anyone else or use it in any unauthorized manner. To do so is prohibited
and may be unlawful. If you receive this email by mistake, please advise the sender immediately by using
the reply facility in your email software and notify the systems manager: Postmaster+AEA-pvrcinemas.com
Final-Recipient: rfc822;karthigeyan.[protected]@pvrcinemas.com
Action: failed
Status: 5.2.1
X-Display-Name: Karthigeyan H



[protected] Forwarded message[protected]
From: "Rao B." <[protected]@gmail.com>
To: karthigeyan.[protected]@pvrcinemas.com
Date: Tue, 4 Jan 2011 11:29:46 +0530
Subject: Fwd: Money is not credited into my account
I am trying to contact you but ther no help line no.


[protected] Forwarded message[protected]
From: Rao B. <[protected]@gmail.com>
Date: Sun, Jan 2, 2011 at 11:41 PM
Subject: Money is not credited into my account
To: [protected]@pvrcinemas.com



Hi


This B Kameshwar rao I was doing online booking on below date 28/12/2010 but the page has been expired and the amount has been debited from my acount and yet its not been credited to the HDFC account No - Savings Account No.: [protected] , KASTURBARD,BANGALORE.

Please check the issue and let me know ASAP below is the details

I was booking ticket for PVR Kormangala, with the same email id,
PVR Bangalore


Date -- 28 Dec 2010
Narration -- CCA10LAAT283-Avenues India Ltd
Refrence No -- [protected]
Amount -- Rs 660.00


B Kameshwar Rao
[protected]

Bangalore

I have booked 5 online tickets for movie MEGAMIND-3D for PVR-Nariana on date 29th dec2010; showtime 6:30.

At the end of payment of Rs 775 through online SBI banking, the ticket was not booked; a message was appeared as "booking session expired". However, the transaction was done from my SBI account. The transaction reference no. is "CCA10LAAT602IG36963364 TRANSFER to [protected] AVENUES INDIA PRIVATE" .

After this, I mailed 3 times to the PVR Cinemas at [protected]@pvrcinemas.com for this failure, but i did not recieved any responses from them. Even so far, i did not get my money back.

Respected sir ,

I want to state that while booking tickets online for tees maar khan PVR on 24 th by using internet banking of state bank of India in chennai , tamilnadu , unfortunately there was an error in the transaction all the procedures were successful but i haven't received any confirmation mail , then i checked my account i found that rs 300 was deducted from my account . i knew that any failed transaction will be credited to the debited account 2-3 days , this is according to the rule .

so , i waited for few days , i have sent email to PVR , but they are not replying and they dont have any contact no. as well as customer support .

so i am very much confused how to get my money back .
i have never experienced such a situation .


failed transaction details are following :-

23-Dec[protected]Dec-2010) TO TRANSFER
INB Avenues India Pvt. Ltd CCA10LAAA228IG36507927 TRANSFER TO [protected] AVENUES INDIA PRIVATE 300.00



P BALAJI
[protected]

Dear Sir/Madam,

I want to do the complaint for 3D glasses which provide by Naraina PVR Cinema for 3D movie Narnia 3.

These glasses are very highy and sizes are also very bigger which not suitable for kids.

We pay the higher charges for 3D movie but due to high weight and big sizes my kids not enjoy this movie.


Thanks & best rgds

Rajnish Marwah