PVR Cinemas Complaints & Reviews

Dear Support,

I had booked 3 tickets at PVR Cinemas for a telugu movie on April 11th. Because of bad transaction, my money got debited but there was no ticket confirmation.
I have tried to call customer care many times [protected]/101 and mailed [protected]@pvrcinemas.com, no one responds for both. Till now there is no refund action taken by them.
Photos and mails are attached.

Please take immediate action against PVR Cinemas, they are cheating many people. Thanks a lot.

Regards,
Kaushik

I tried to book ticket for IRON MAN 3d showtimings:9:35 p,m in PVR cinemas,ORION MALL,Bengaluru on 26/05/2013 through Android Mobile app. PVR cinemas Though money got deducted i didnt get the ticket confirmation.I tried to contact PVR cinemas customer care no .[protected].they are not picking the call.I have mailed to [protected]@pvrcinemas.com .I didnt get any reply.Money i lost is 636 .My e-mail id is [protected]@gmail.com .

I tried to book tickets to a movie online on pvrcinemas.com and right at the end moment it stated that booking failed. Money was credited to my card and was gone. I called my bank and discussed the issue with them and they gave me a transaction number for future reference.

Then I wrote to PVR using the feedback form on their site and received a reply back with a case number and the name of representative. The case ID is CAS-32773-N5W9T8. It has been around 6 days now and I have not heard back from PVR.

I also tried their customer care number but to no avail it kept ringing and I was on hold for well over than 10 minutes.

I would be obliged if the money is refunded back as this is unethical to leave your patrons hanging in mid air.

Regards,
Shaunak S Kumar.

I tried booking 4 tickets for PVR cinemas mulund, mumbai on[protected] for ek thi dayaan for 4:30pm show via net banking. Total of Rs. 720 was deducted from my account. There was a message shown on screen - Transaction failed. The person at the ticket counter at the PVR mulund assured that my money will be refunded within 7 working days. I would want to know till when the money will get transferred.

The transaction took place via ICICI bank

Dear Sir,

This is to bring to your notice that I tried TWICE to book the tickets online for the movie DJANGO UNCHAINED on 24th of March 2013 from my mobile number[protected] and to let you know that on both the attempts the transactions showed the result FAILED and no tickets were booked.

Even though my debit card of ICICI bank was debited TWICE for the amount of Rs. 300/-.
So the total amount debited amounts to Rs. 600/-.

The transaction id are given here for your reference: BIL/[protected]/PVRCinema/[protected]
and BIL/[protected]/PVRCinema/[protected]

Reference Number: ACRO[protected]

My debit card statement reflects the amount debited so I request you to credit the amount to my account as early as possible. For this you can check your record that no tickets were issued.

I have checked with my bank and they have informed that the amount has been paid to the merchant (PVR Cinemas).

Upon several reminders they have not even bothered to revert back to me. Some JITESH SABHARVAL replied and asked for the details and I have given the very moment but then again no answer.

Earlier also same issue happened and had complained here and they reverted back the money but this time it is more than a month and not yet reverted back.

Please take necessary actions.

regards

Bimal Relia

I made an online booking at pvrcinemas.com for 3 tickets on 30.3.2013. The amount Rs. 592.42 was deducted from my ICICI bank a/c. But then the site said booking failed and I did not receive any sms or email for my booking.

I wrote to [protected]@pvrcinemas.com for refund and received below email:
============
Dear Mr/Ms. Manigma,

Greetings from PVR Cinemas!!!

We have received your complaint and a case with Case ID:CAS-29283-Y0R0L8 was opened against your complaint.

Case details are as shown below:

Case ID:: CAS-29283-Y0R0L8

Case Type::Bad transaction

Our representative named: Raj Kumar is working on this case and shall get in touch with you to resolve it.

Looking forward to serving you again!

Regards

Raj Kumar
============

But its been over 5 days and I have neither received my refund nor any further response from them. Please help how to get refund of my money?

Thanks
Manish

I made an online booking on pvrcinemas.com for 6 tickets for Love Story of singh movie to be shown on 25.02.2013 at 03:10 pm, payment worth Rs.881.12- was deducted from my ICICI BANK AC no.[protected]kulvinder singh) , but pvrcinemas web site failed to complete my transaction and did not confirm any ticket booking.I approached ticket counter of Centra Mall in Industrial area ,phase I, Chandigarh, in which PVR cinema is located,.

They have information about customer support an email address [protected]@pvrcinemas.com. Thay told me that after 18 days Mount will be credit in your ac.I check my Ac the paymeant is not received.

Kulvinder singh,SCF 26,Sector 27 C , Chandigarh-160019.Cell [protected]

Hi, i just booked two tickest online from citibank for todays 30 March 2013, 3:25 pm show seats L15 and L16. My bank confirmed the online payment was approved Rs.636.18 with transaction approval code 178199. I havent received tickets to my mobile or email. No tickets no refund of my money.. Any help pls?
[protected]@gmail.com

made a booking for 2 tickets on sunday 10 Feb 2013. after a successful transaction from the bank's end the page on the pvrcinema site showed error and when i checked with the bank the money has been deducted. I tried their customer care for hours but no response. can anyone help on this. how one can make a formal complaint.

thanks
Mohit

Hello

i tried to booked ticked on PVR cinemas using Intel appup center.

Rs 280 is deducted 2 times from my card and every time i got a message there is some error please try later.

till now i got received any refund. i lost Rs 560 because of this.

PVR is having very bad site. never try to book ticket on pvr site, i will also raise a complaint in court they not refund my money.

my email id is [protected]@gmail.com if anyone want to help me out

Dear Sir,

This is in reference to the transaction for booking of the movie ticket through telephone no.[protected].

Sir, I tried to book 2 tickets for the movie Life of PI (3D) (Hindi) but amount of Rs. 330 was deducted and tickets were not booked.

So, you are requested to kindly refund the amount of Rs. 330 to my HDFC bank credit card ending with 9635.

The details for the same is as below:

PVR cinema: PVR funcity mall, Prashant Vihar, New Delhi
Name of the movie: Life of PI (3D) (Hindi)
Show time: 5:45 pm (28.11.2012)
Numbers of ticket: 2
Amount deducted: Rs. 330
Credit Card details: last four digit: 9635, HDFC Bank
Time of booking: around 2:10 pm today (28.11.2012)
Phone no which was used at the time of booking: [protected]

dear sir,

i have booked three tickets in online. but unknowingly i have booked in a different screen which is far away from our place and since which we may not reach there on time. Hence i thought of cancelling the ticket but there is no option available for me to cancell the tickets that i had booked and no customer care number also for assisting me. we felt bad that why we have booked tickets in such a theater which doesnt even provide proper service in all means . i dont understand how such kind of organisations are left back by consumer forms. some kind of necessary action should be taken against such activity o[censored]nfair means of business.


regards
Priyank Chaturvedi

I HAD BOOKED TWO TICKETS FOR THE MOVIE JAB TAK HAI JAAN FOR 10:00 AM SHOW AT PVR LUDHIANA ON 15/11/12.
WHILE DOING ONLINE PAYMENT USING NET BANKING THE MONEY GOT DEBITED FROM MY AXIS BANK ACCOUNT

BUT AFTER THAT I WAS REIRECTED TO A PAGE WHERE AN ERROR MESSAGE WAS THERE
" OOPS SOME ERROR HAS OCCURED AND TRANSACTION CANNOT BE COMPLETED"

MY MONEY GOT DEBITED FROM THE ACCOUNT BUT I DIDI NOT RECIEVE ANY BOOKING ID OR THE TICKETS.

I HAVE COMPLAINED USING A COMPLAINT FORUM AT WWW.PVRCINEMAS.COM AND REQUESTED FOR A REFUND FOR THE AMOUNT I PAID .

I made an online booking on pvrcinemas.com and the payment was deducted through internet banking for Rs. 393/- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either.
REF NO - CCA12KFRQ788IGD9740517
I am trying to get in touch with their customer care but no response.

mohd amir sayeed
mohdamir.[protected]@gmail.com

Hello,

There were few people sitting together in group were passing vulgar comments about girls and scenes on movie. There comments were so loud that people sitting on 2-3 rows ahead can hear those comments. And they were also abusing girls in the interval. So, please have some security guards inside the auditorium also who can stop all that in future. We came with our family to watch movie and it was not acceptable.

Thanks and Regards,
Neeraj Singh

Hello!

I have 2 PVR Gift cards worth Rs.[protected]x2). But when I try to book online ticket it not saws me payment by gift card option ! Even no option to check expiry date or balance (as per given details in your giftcard faq page!).

So, I send email to PVR support team on 24th Nov.12 and I get reply from them on 26th Nov.12 (complain ID: CRM[protected]) that "online option is not available"...

i went for a movie to pvr phoenix mills..
i brought tickets for 9 people i was charged 2500 instead of 2250..
later i brought food was charged 720 instead of 620
they have the proof on cctv that they have cheated me they showed it to us after the movie at 1.15 am..
after we checked the cctv with the duty manager mr harshal realised his mistake he hit me and 4 of my friends and abused 3 other girls present there...we didnt even abuse or touch them as they were 25 people..he dragged us and threw us out of the theatre..it was totally unacceptable behaviour..he said that if i enter the theatre again he will have me buried in the theatre..

Hi i had booked two tkts at
Pvr gurgaon mainstream
For ' cameraman ganga tho rambabu' telugu movie
For show on 25 oct 12
Seats
L 1,2 for 1745h show
On 24 oct 12 through credit card
Money has been ducted though tkts have not been sent through mail/sms

Request resolve at the earliest. Thanks

Sai

Dear Sir/Madam,

I had gone to PVR Cinema Priya, Vasant Vihar on 07 Oct 2012 to watch the movie "English Vinglish". At the start of the movie there was an advertisement that was shown which I deem in appropriate. In Order to promote a TV Reality Show Big Boss, they used the National Anthem. I am against use of national anthem for gaining commercial benefits.

Please advise.

Yesterday i.e. on 1St october 2012 we went to watch a movie show of OH MY GOD at 10:30 pm and we asked for ticket from the member of staff who was standing there.! We where expecting for very good response.! But he replied very rudley and his response was very very rude.!
His response was like we are there to watch the show in free.!
3 to 4 staff members where standing there.!
One person's name is Amin and other 1 is John and i don't know the name of third person.!
I want that strict action must be taken against thsi boys.!

Myself Sohail Memon ([protected])