PVR Cinemas Complaints & Reviews

Yesterday, I visited PVR Centra Mall, Chandigarh First Time with my family to watch the movie Chennai Express. It was surprise to see that the person deployed on the security are not allowing eatable items from outside. They told us that this is the company rule. You cannot bring any food stuff, Snacks or drinks from outside. Because the rates of Food Stuff at PVR Cinemas are very much hefty. They are charging 20 to 50 times more charges from the Market Rate. Even they are charging Rs.150/- per small bucket for the pop corns and Rs. 250/- Combo Pack which includes one Small Burger, One Cold Drink & Small Chips packets. The rate of these items are maximum 50 to 60 Rs. but they are charging Rs. 290/- that is 5 times high than market rate. Why are they compelling audience to purchase the food stuff from there only. Cinemas are charging only for their tickets in which they are claiming as per govt rules but what is the interest in food stuff. They are only making more and more bucks also from the Food Stuff. I must insist that Government should ban these PVR Cinemas for this.

Inspite that the film bhaag milkha bhaag was declared tax free in uttar Pradesh on 1st of august 2013,,, PVR cinemas mahagun metro mall,, ghaziabad u.p,, did not cut down the tax rates on ticket ,, they took rs. 175 for one ticket on 3rd of august 2013 including rs. 70 entertainment tax,,, please take necessary action against it,,, and please make the extra money charged refund..

i booked 3 tickets on last saturday, that is on 15/06/2013 costing Rs 684/-. the money was deducted from my debit card but due to some techical error, the tickets could not be booked. Since then its been almost 10 days and the money has not been debited back. and strangely there is just 1 customer care number which no one picks up.

What the hell is this. no information nothing, what kind of business is this. you simply deduct money and now there is no news of it coming back to me.

PVR cinemas did not refund that money which they deducted during transaction failure.that transaction took place on 05.06.13.i tried to contact many numbers of PVR regarding to this but they did not respond well.and its already around 16 days but i did not get my money back in my account.reference of transaction is[protected].my mobile number [protected] and email id [protected]@yahoo.co.in

Dear sir.
Yesterday evening myself and my friend went for a film in pvr cinemas at skywalk mall (hangover-3). I asked for 10 rs ticket but they told there is no 10 rs ticket. After that they told combo ticket 80 is available so i by that ticket.But the printed rate of ticket is 10rs. And there is no other details of further charges. I think this a big cheating...

...

Show time for pvr is 10.40 pm
They start the gate entry by 11.05 pm
They want customers to wait and eat
Then they start advertisement and the actual movie starts at 11.20

During interval they showed again atleast 20 advertising
And then only on interference they started the movie

The movie got over at 2.20 pm
Are we not cheated by providing advertising to us during our allotted entertained time for which we purchased the tickets and how does government allow such establishments so late in the night

Venue : pvr Phoenix mills
Movie : Jawani diwani
Date : 06.06.2013

Hi

Yesterday evening I was trying to book tickets of Yeh Jawani hai Diwani for 2nd June 9:20 AM show. I have done all the formalities .. secure payment also done then a page was appearing stating "Runtime Error" ... in the interim i got a sms from SBI Bank .. payment of 404.94 /- got debited from my account ... but my ticket wasnt booked .

Please check this immediately and get back to me

I am trying your customer care no & PVR Priya contact no for from yesterday and today morning .. but nobody responds, I even registered a complaint and send the seperate mailer to [protected]@pvrcinemas.com and [protected]@pvrcinemas.com but no reply till now.

Is this the way to provide services to the customer

Such type of convience you are giving to your customer then you are deducting INR 40 for the same and in such cases you are not picking the customer call and not even revert to customers mail.

I need revert on this urngently please

Booking details are as follows :

Theater : PVR Priya_Vasant Vihar
Show : 2nd June Yeh Jawani hai Diwani @ 9:20 AM
Date of Booking: Yesterday 31st May 2013, Rest all the details screen shot and everything is shared on my mail.

Regards,
Meenu Chawla
Mob:[protected]

Dear Support,

I had booked 3 tickets at PVR Cinemas for a telugu movie on April 11th. Because of bad transaction, my money got debited but there was no ticket confirmation.
I have tried to call customer care many times [protected]/101 and mailed [protected]@pvrcinemas.com, no one responds for both. Till now there is no refund action taken by them.
Photos and mails are attached.

Please take immediate action against PVR Cinemas, they are cheating many people. Thanks a lot.

Regards,
Kaushik

I tried to book ticket for IRON MAN 3d showtimings:9:35 p,m in PVR cinemas,ORION MALL,Bengaluru on 26/05/2013 through Android Mobile app. PVR cinemas Though money got deducted i didnt get the ticket confirmation.I tried to contact PVR cinemas customer care no .[protected].they are not picking the call.I have mailed to [protected]@pvrcinemas.com .I didnt get any reply.Money i lost is 636 .My e-mail id is [protected]@gmail.com .

I tried to book tickets to a movie online on pvrcinemas.com and right at the end moment it stated that booking failed. Money was credited to my card and was gone. I called my bank and discussed the issue with them and they gave me a transaction number for future reference.

Then I wrote to PVR using the feedback form on their site and received a reply back with a case number and the name of representative. The case ID is CAS-32773-N5W9T8. It has been around 6 days now and I have not heard back from PVR.

I also tried their customer care number but to no avail it kept ringing and I was on hold for well over than 10 minutes.

I would be obliged if the money is refunded back as this is unethical to leave your patrons hanging in mid air.

Regards,
Shaunak S Kumar.

I tried booking 4 tickets for PVR cinemas mulund, mumbai on[protected] for ek thi dayaan for 4:30pm show via net banking. Total of Rs. 720 was deducted from my account. There was a message shown on screen - Transaction failed. The person at the ticket counter at the PVR mulund assured that my money will be refunded within 7 working days. I would want to know till when the money will get transferred.

The transaction took place via ICICI bank

Dear Sir,

This is to bring to your notice that I tried TWICE to book the tickets online for the movie DJANGO UNCHAINED on 24th of March 2013 from my mobile number[protected] and to let you know that on both the attempts the transactions showed the result FAILED and no tickets were booked.

Even though my debit card of ICICI bank was debited TWICE for the amount of Rs. 300/-.
So the total amount debited amounts to Rs. 600/-.

The transaction id are given here for your reference: BIL/[protected]/PVRCinema/[protected]
and BIL/[protected]/PVRCinema/[protected]

Reference Number: ACRO[protected]

My debit card statement reflects the amount debited so I request you to credit the amount to my account as early as possible. For this you can check your record that no tickets were issued.

I have checked with my bank and they have informed that the amount has been paid to the merchant (PVR Cinemas).

Upon several reminders they have not even bothered to revert back to me. Some JITESH SABHARVAL replied and asked for the details and I have given the very moment but then again no answer.

Earlier also same issue happened and had complained here and they reverted back the money but this time it is more than a month and not yet reverted back.

Please take necessary actions.

regards

Bimal Relia

I made an online booking at pvrcinemas.com for 3 tickets on 30.3.2013. The amount Rs. 592.42 was deducted from my ICICI bank a/c. But then the site said booking failed and I did not receive any sms or email for my booking.

I wrote to [protected]@pvrcinemas.com for refund and received below email:
============
Dear Mr/Ms. Manigma,

Greetings from PVR Cinemas!!!

We have received your complaint and a case with Case ID:CAS-29283-Y0R0L8 was opened against your complaint.

Case details are as shown below:

Case ID:: CAS-29283-Y0R0L8

Case Type::Bad transaction

Our representative named: Raj Kumar is working on this case and shall get in touch with you to resolve it.

Looking forward to serving you again!

Regards

Raj Kumar
============

But its been over 5 days and I have neither received my refund nor any further response from them. Please help how to get refund of my money?

Thanks
Manish

I made an online booking on pvrcinemas.com for 6 tickets for Love Story of singh movie to be shown on 25.02.2013 at 03:10 pm, payment worth Rs.881.12- was deducted from my ICICI BANK AC no.[protected]kulvinder singh) , but pvrcinemas web site failed to complete my transaction and did not confirm any ticket booking.I approached ticket counter of Centra Mall in Industrial area ,phase I, Chandigarh, in which PVR cinema is located,.

They have information about customer support an email address [protected]@pvrcinemas.com. Thay told me that after 18 days Mount will be credit in your ac.I check my Ac the paymeant is not received.

Kulvinder singh,SCF 26,Sector 27 C , Chandigarh-160019.Cell [protected]

Hi, i just booked two tickest online from citibank for todays 30 March 2013, 3:25 pm show seats L15 and L16. My bank confirmed the online payment was approved Rs.636.18 with transaction approval code 178199. I havent received tickets to my mobile or email. No tickets no refund of my money.. Any help pls?
[protected]@gmail.com

made a booking for 2 tickets on sunday 10 Feb 2013. after a successful transaction from the bank's end the page on the pvrcinema site showed error and when i checked with the bank the money has been deducted. I tried their customer care for hours but no response. can anyone help on this. how one can make a formal complaint.

thanks
Mohit

Hello

i tried to booked ticked on PVR cinemas using Intel appup center.

Rs 280 is deducted 2 times from my card and every time i got a message there is some error please try later.

till now i got received any refund. i lost Rs 560 because of this.

PVR is having very bad site. never try to book ticket on pvr site, i will also raise a complaint in court they not refund my money.

my email id is [protected]@gmail.com if anyone want to help me out

Dear Sir,

This is in reference to the transaction for booking of the movie ticket through telephone no.[protected].

Sir, I tried to book 2 tickets for the movie Life of PI (3D) (Hindi) but amount of Rs. 330 was deducted and tickets were not booked.

So, you are requested to kindly refund the amount of Rs. 330 to my HDFC bank credit card ending with 9635.

The details for the same is as below:

PVR cinema: PVR funcity mall, Prashant Vihar, New Delhi
Name of the movie: Life of PI (3D) (Hindi)
Show time: 5:45 pm (28.11.2012)
Numbers of ticket: 2
Amount deducted: Rs. 330
Credit Card details: last four digit: 9635, HDFC Bank
Time of booking: around 2:10 pm today (28.11.2012)
Phone no which was used at the time of booking: [protected]

dear sir,

i have booked three tickets in online. but unknowingly i have booked in a different screen which is far away from our place and since which we may not reach there on time. Hence i thought of cancelling the ticket but there is no option available for me to cancell the tickets that i had booked and no customer care number also for assisting me. we felt bad that why we have booked tickets in such a theater which doesnt even provide proper service in all means . i dont understand how such kind of organisations are left back by consumer forms. some kind of necessary action should be taken against such activity o[censored]nfair means of business.


regards
Priyank Chaturvedi

I HAD BOOKED TWO TICKETS FOR THE MOVIE JAB TAK HAI JAAN FOR 10:00 AM SHOW AT PVR LUDHIANA ON 15/11/12.
WHILE DOING ONLINE PAYMENT USING NET BANKING THE MONEY GOT DEBITED FROM MY AXIS BANK ACCOUNT

BUT AFTER THAT I WAS REIRECTED TO A PAGE WHERE AN ERROR MESSAGE WAS THERE
" OOPS SOME ERROR HAS OCCURED AND TRANSACTION CANNOT BE COMPLETED"

MY MONEY GOT DEBITED FROM THE ACCOUNT BUT I DIDI NOT RECIEVE ANY BOOKING ID OR THE TICKETS.

I HAVE COMPLAINED USING A COMPLAINT FORUM AT WWW.PVRCINEMAS.COM AND REQUESTED FOR A REFUND FOR THE AMOUNT I PAID .