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PVR Cinemas Complaints & Reviews

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Updated: Jan 2, 2026
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PVR Cinemas reviews & complaints page 118

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F
fasttreck
from Mumbai, Maharashtra
Nov 5, 2012
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PVR Cinemas Gift Card SCAM

Hello!

I have 2 PVR Gift cards worth Rs.[protected]x2). But when I try to book online ticket it not saws me payment by gift card option ! Even no option to check expiry date or balance (as per given details in your giftcard faq page!).

So, I send email to PVR support team on 24th Nov.12 and I get reply from them on 26th Nov.12 (complain ID: CRM[protected]) that "online option is not available"...
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shashank700
from Mumbai, Maharashtra
Oct 25, 2012
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Address: Mumbai City, Maharashtra

i went for a movie to pvr phoenix mills..
i brought tickets for 9 people i was charged 2500 instead of 2250..
later i brought food was charged 720 instead of 620
they have the proof on cctv that they have cheated me they showed it to us after the movie at 1.15 am..
after we checked the cctv with the duty manager mr harshal realised his mistake he hit me and 4 of my friends and abused 3 other girls present there...we didnt even abuse or touch them as they were 25 people..he dragged us and threw us out of the theatre..it was totally unacceptable behaviour..he said that if i enter the theatre again he will have me buried in the theatre..
Aug 13, 2020
Complaint marked as Resolved 
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    M
    M v n sai
    from New Delhi, Delhi
    Oct 25, 2012
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    Address: Delhi

    Hi i had booked two tkts at
    Pvr gurgaon mainstream
    For ' cameraman ganga tho rambabu' telugu movie
    For show on 25 oct 12
    Seats
    L 1,2 for 1745h show
    On 24 oct 12 through credit card
    Money has been ducted though tkts have not been sent through mail/sms

    Request resolve at the earliest. Thanks

    Sai
    yes, it's ridiculous unethical.
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      R
      reshu54
      from Mumbai, Maharashtra
      Oct 8, 2012
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      Address: South Delhi, Delhi

      Dear Sir/Madam,

      I had gone to PVR Cinema Priya, Vasant Vihar on 07 Oct 2012 to watch the movie "English Vinglish". At the start of the movie there was an advertisement that was shown which I deem in appropriate. In Order to promote a TV Reality Show Big Boss, they used the National Anthem. I am against use of national anthem for gaining commercial benefits.

      Please advise.
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        S
        Sohail Memon
        from Gurgaon, Haryana
        Oct 2, 2012
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        Address: Chhattisgarh

        Yesterday i.e. on 1St october 2012 we went to watch a movie show of OH MY GOD at 10:30 pm and we asked for ticket from the member of staff who was standing there.! We where expecting for very good response.! But he replied very rudley and his response was very very rude.!
        His response was like we are there to watch the show in free.!
        3 to 4 staff members where standing there.!
        One person's name is Amin and other 1 is John and i don't know the name of third person.!
        I want that strict action must be taken against thsi boys.!

        Myself Sohail Memon ([protected])
        Aug 13, 2020
        Complaint marked as Resolved 
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          akansha.jaiswal
          from Chennai, Tamil Nadu
          Sep 22, 2012
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          Address: Delhi

          I booked two online tickets from my credit card on 19th of september for the movie barfi. While the payment was proceeding the error page was displayed and after that my amount was deducted from the credit card. I checked again in the booked history but the ticket was not booked. The mercandise claimed the money without booking my tickets. The helpline numbers of PVR is never answered. I want my Rs. 394 to be credited in my account as soon as possible. What can be done.

          Regards
          Akansha
          Aug 13, 2020
          Complaint marked as Resolved 
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            S
            shivarora
            Sep 17, 2012
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            Address: North Delhi, Delhi

            I purchased 4 tickets on line from PVR cinemas official site on 15/9/2012 for a show of Barfi on 18/9/12. I used ICICI bank Credit card for the same. Transaction went on smoothly and a charge of Rs.667.42 was informed to me by sms from ICICI. I also recieved an email from PVR confirming the booking and Booking ID PRVH[protected] was given along with the four Seat no.s P1, 2, 3, 4. I am a registered user of PVR and in the my account section of the PVR official site the same was confirmed as well. The current purchase showed there the four tickets to be collected from the PVR Prashant vihar, Delhi, Cinema hall. But i was taken aback when i went on to collect the tickets and was told that tickets can't be given as there is some problem with the transaction.I met Manager Mr. Ashish who was of no help and kept on saying that he can't do anything. i wrote emails to manager and cust. care at [protected]@pvrcinemas.com but no reply came back.i tried contacting PVR head office at Gurgaon but got no response.I called ICICI bank to clarify and they specifically told me that transaction was complete and credited to PVR Hydrabad. I have all the proofs of payment and transaction but PVR would not listen.
            It's team is giving a very bad name to Brand PVR. It caused me great anguish and harassment. I don't know who is handling the opertions of PVR on line booking but it is in some very bad Hands. please Help!!!
            Aug 13, 2020
            Complaint marked as Resolved 
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              S
              S Raaj
              from Mumbai, Maharashtra
              Aug 21, 2012
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              Address: New Delhi, Delhi

              I went to Rivoli PVR Cinemas on August 20th to watch a movie at 7:15.
              when I booked tickets at counter I was told Balcony was already full and was told there is vacancy fourth row from the back .
              Unable to determine how the hall since fourth row from back would mean 3 rows are balcony (which happens in multiplexes) and then I get the next row with gradual steepening , I asked him if screen comes to level to eye meaning if we are placed not below the lowest point in the screen to continuously look upwards hurting our neck. This was specific to be sure as I work on computer all day and have severe neck problems.

              The guy promised me it is to the level of eye and gave me tickets.

              Then I entered the hall at 7.15 PM
              I was carrying a pack of food with me from nearby Wengers bakery ( the oldest bakery of delhi) . In the entrace it was denied to take inside. Since it was already written on board I complied with it and asked them if they can take care of it. The security guard was completely talking in Hindi my partner could not understand it at all . Finally the food was opened and told to collect it at the end of the show.

              Ok everything fine . we entered the hall.
              Lo
              1. we are below the lowest point of the screen. to not panic and not upset ourselves i calmed down and watched the movie.
              2. interval . toilets. two of them were filled with urine and a long queue for the other two out of only 4 options available !
              3. we move out of other available exit. we take a huge turn and reach the entrance only to find the food wrap was entirely open on the floor near the security guard's legs.

              I want to know through consumer forum:
              1. why do people lie in PVR management. are they poor. do they want more money. why do they harass by lying?
              2. why do cinemas who earn above par with taxes and exaggerated prices would be prohibiting food inside? Seondly why Cinemas should be given licenses to hold eateries. We go to cinemas to watch movies not to eat. but they can serve if they want to but they cannot tell us to eat what they will give at inflated prices.
              3. after paying huge sum considering the amount of crowd they are serving they don't have toilets proportional. they have harassed here too by stinking toilets. it is hazardous considering hygiene.
              4. what kind of sensitivity do the security personnel have. In country where people die without food the security guard opened the food packet and kept it on floor for the whole length of movie!

              Is this the country we are living in. I was appalled because I went to movie with a foreigner who wanted to see a slow romantic cinema and the culture of the country and at the end I was so disturbed by these behaviours.

              I am waiting as how this case of total lying, insensitivity , negligence of amenities amounting to total disturbance and harassment to consumer will be dealt with.
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                jndlv41
                from Mumbai, Maharashtra
                Aug 19, 2012
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                Address: Uttar Pradesh

                I tried to book 2 movie tickets for movie 'Ek Tha Tiger' on 14th Aug through my PVR cinemas gift card '[protected]' and 2 tickets cost around 380 RS so I select 300 RS from my gift card and rest from my debit card but suddenly my transaction got failed and again I tried to book my ticket then I saw that my PVR cinema card have no money which should be 300 RS I have reported so many times the same in PVR and called them with no answer Please help me if possible
                Aug 13, 2020
                Complaint marked as Resolved 
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                  Bimal Relia
                  Jul 30, 2012
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                  Address: Ahmedabad, Gujarat

                  Dear Sir,

                  I had booked the tickets for the movie (3D) The Amazing Spider-Man, 6/29/2012 6:45 PM, PVR Acropolis - Ahmedabad thru my iphone app for which the booking Id was ACRO[protected] and for which the transaction showed failed but my CITI bank credit card was debited.

                  I did received a call and an email (attached below) from the PVR office if I want to avail the tickets or to cancel it. And I informed on the phone itself that I do not want to avail the tickets as I had already booked it at another place. The person on the phone confirmed that he was reverting the amount back to my account. I even emailed to the customer feedback that I do not want to avail the tickets and it has showed bad transaction.

                  But when I received the credit card statement I was surprise to see the amount still reflected in my statement.

                  Upon several emails also there was no response.

                  Bimal Relia
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                    D
                    drkirandeep
                    from Mohali, Punjab
                    Jul 23, 2012
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                    Address: Jalandhar, Punjab

                    I was trying to book two movie tickets from pvrcinemas.com on 21 July Sat 2012. My Rs 333.71/- were deducted but I was not issued any ticket or seat No. My Card No is [protected] Standard Chartered Bank. So Please revert my money to my bank A/c.
                    Dr. Kirandeep Singh
                    Asst. Professor
                    LPU, Punjab
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      gurpreetanand007
                      from Harda, Madhya Pradesh
                      Jul 19, 2012
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                      Address: Jalandhar, Punjab

                      I been to pvr cinemas and boked 3 tickets of cocktail on[protected]. I boked my tickets on the machine . After the whole transactions by credit card the payment is debited from my account but i havn't received the tickets. After that i went to the counter but the said your tickets are not booked. Might your transaction has been cancelled. I showed the message to the manager available over there but he said that i can't help you. You have to book your tickets again. You are kindly requested to please refund my money back as soon as possible. For any information you can call me on my no.

                      Regards
                      Gurpreet Singh
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        K
                        kiran265
                        Jul 16, 2012
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                        Address: South Delhi, Delhi

                        I was trying to book tickets from PVR site on 13th July and everything was done, payment and all.
                        But suddenly system showed transaction failed error, which was "Transaction failed, amount will be refunded". I could not watch the movie as I did not get the confirmation but payment was charged thru net banking. I request you to pls refund the amount of Rs. 500.56 that was charged from me. You early action on this would be appreciated.

                        Thanks
                        Kiran Sirkeck
                        Cell no. [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        PVR — Priya PVR Movie ticket refund

                        I was trying to book 6 tickets of the Priya PVR cenema on 03/12/2010 my trazaction of Rs 990/- was compelete but ticket was not booked and I have not get back the money too till date.

                        Sanjay Raut
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                          pankajsindhu
                          from Mumbai, Maharashtra
                          Jul 16, 2012
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                          Charged me on the online transaction for tickets but no seats allocated and no refund given. Buggers dont even have a helpline where any individual can speak to for one's problems.
                          Try their IVR number and in 1 hr, if you are lucky you may get connected - on this also, you cannot speak to any human voice.
                          A regular feature from PVR the cheats.
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                            S
                            Sureshsmrao
                            Jul 7, 2012
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                            Resolved

                            No option for cancellation

                            Address: Bangalore, Karnataka

                            I booked two tickets for Amazing Spiderman movie at PVR Cinemas, Bangalore for 15.45 show on 8-July-12. As I was booking online movie ticket for the first time I booked Gold class seat which is very expensive at 750/- per ticket. After that I realized I should have booked Classic Class ticket which costs around 250/-. But when I tried to cancel the ticket & book for Classic option, there is no option to cancel the ticket in the website....
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                            kkmakkar
                            from Pune, Maharashtra
                            Jun 29, 2012
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                            Resolved

                            Refund of ticket amount

                            Address: Chandigarh, Chandigarh

                            I made an online booking on pvrcinemas.com for 4 tickets for spiderman movie to be shown on 30.06.2012 at 03:10 pm, payment worth Rs.760-00 was deducted from my credit card , but pvrcinemas web site failed to complete my transaction and did not confirm any ticket booking.I approached ticket counter of Centra Mall in Industrial area ,phase I, Chandigarh, in which PVR cinema is located, but it is surprising to state that no one is ready to...
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                            Prafull Sharma
                            from Mirzapur, Uttar Pradesh
                            Jun 15, 2012
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                            Address: Allahabad, Uttar Pradesh

                            i have tried 2 times to book ticket but after deduction, failed to get back to pvr cinema website. My ticket not booked.

                            Here is detail of deduction. Please verify and try to do refund.

                            09-Jun[protected]Jun-2012) TO TRANSFER
                            INB CCavenue Bills CCA12FDEA962IGB0614942 TRANSFER TO [protected] AVENUES INDIA PRIVATE 250.00
                            09-Jun[protected]Jun-2012) TO TRANSFER
                            INB CCavenue Bills CCA12FDEA871IGB0613832 TRANSFER TO [protected] AVENUES INDIA PRIVATE 250.00
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                              Leena Ali
                              from Gurgaon, Haryana
                              Jun 1, 2012
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                              Address: Delhi

                              I tried to book 3 tickets for Rowdy Rathore on 1 june 2012 for the 10pm show at Ambience Mall, my citibank credit card was debited for 1125 but i did not receive any ticket conf Id and on calling PVR I was told that there are no tickets bkd in my name. Citibank was most unhelpful and could not take any action eventhough it was a wrong transaction. I hope that this amount is going to be credited to my account without any further fuss .

                              thanks,
                              Javed Ali
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                                mayankaroraus
                                from Delhi, Delhi
                                May 30, 2012
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                                Address: West Delhi, Delhi

                                HI MY NAME IS MAYANK ARORA AND I WAS TRYING TO BOOK 4 TICKETS ON PVR WEBSITE FOR THE MOVIE CALLED ISHQZADE FOR PVR VIKAS PURI HOWEVER ON THE PAYMENT SCREEN THEY TOOK MONEY OUT FROM MY A/C WHICH IS 760 RS AND I HAVE NOT RCVD ANY TRASACTION NO OR ANY ANY TICKET'S I AM JUST SENDING MY MAIL TO THEM AND THERE IS NO RESPONCE AND I AM DIALING CUSTOMER SERVICE NO WHICH IS [protected] NOBODY IS ANSWERING THE PH..I DON'T KNOWN WHAT TO DO.......
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                I have tried to book tickets to a telugu Movie on 5th of May, but unfortunately i got a error message after payment authentication and i could get the tickets but the money has been deducted from my ICICI account.
                                I have given complaint to the bank and they said money has been credited into the PVR s account and instructed me to contact PVR directly.
                                From last two months i am trying to contact them, i have sent nearly 10 mails to [protected]@pvrcinemas.com; [protected]@pvrcinemas.com; no reply. and even i called to the customer support number, but no one picking the phone for long time... as i have more patiency i tried for two months and one fine day one of the operator picks the phone and when i said about the problem with out any response she disconnected phone, and still i am trying atleast per day 20 times...as the money is bit bigger (Rs. 3600/-).
                                I have never seen such kind of worst response even in goverment banks and government offices also.
                                PVR cinemas customer support can get a Rank 1 for worst support and response....
                                I have booked 2 tickets for the movie "Dum Maaro Dum" on 6th May 2011 of 8:40 PM show at PVR Saket through the telebooking mode through my Citibank Credit Card. I have almost completed the transaction (After the IVR confirms that the payment has been received); the phone got disconnected from the other (PVR) side. I have checked with my credit card company (Citibank) as well and they have confirmed that the payment has been deducted from my account and transferred to PVR account.

                                Under the impression, when I went to PVR Saket to collect my ticket, the automatic ticket machine refused to generate the ticket, I enquired at the counter whether any ticket from my card has been received by them, they simply said no and asked me to buy fresh tickets, if I want to see the movie

                                I purchased two tickets again from Credit card and watched the movie

                                I filed a complaint to [protected]@pvrcinemas.com on the same day itself telling them the whole incident.

                                On 9th May 2011 I have received a computer generated mail from PVR that my complaint has been registered and they have given me a Case ID: CAS-59181-S634DQ for the same.

                                Since it’s more than 3 Months, I am still awaiting any refund from my side.

                                There are no numbers or any alternative email ids available on the website except this one ([protected]@pvrcinemas.com)

                                I am surprised by the service PVR is offering to its customer despite the fact that they claim themselves the largest chain of multiplex across country.

                                Hope this mail would help

                                Regards
                                Kuldeep Singh
                                [protected]@gmail.com
                                Hi my name is Surinder Singh Thakur. yesterday i book tickets of a movie Tezz. when i gave payment through the credit card the maessage came to my phone about payment.But i dont get my movie tickets details. i went to pvr cinemas they told me that there is no booking . I showed them message in my phone but they said they is no booking of tickets but my money is been wasted. So please please give me refund. My phone number is [protected].
                                hi i am komal bhatti from jalandhar.i booked 4 movies ticket jatt and juliet . i did not recive the movie tickts .plz give me my money back, my total amount ticket 560
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                                  manushaarmma20
                                  from Jaipur, Rajasthan
                                  May 30, 2012
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                                  Resolved

                                  Address: Allahabad, Uttar Pradesh

                                  Dear Mr Concerns,
                                  I purchased two tickets from PVR Allahabad on Date 24thJan 2012 from my Debit Card of SBI Bank.But during swipe of my Card,Swipe machine not worked properly of PVR Cinemas Allahabad,due this my balance has been deducted from my a/c Rs250/- after not issuing of tickets
                                  For the above issues I tried to contact to PVR Allahabad Cinema office many times. But,the concern person is not providing me proper response. He is always refusing me for claim settlement and saying the same issue handled by Gurgaon office or my SBI Bank Branch.
                                  For the above issue,i send my details through mail to PVR Cinemas many times but the properly response is not getting to me.They always said to contact your Bank Branch & my bank branch says to me contact the PVR Cinemas.
                                  So,request you to Please give me an appropriate direction on at your earlier to overcome my inconvenience.

                                  I shall be very thankful to you


                                  Regards
                                  Mohd Mouddassir
                                  +91-[protected]
                                  +91-[protected]
                                  +1 photos
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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