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PVR Cinemas Complaints & Reviews

1.6
Updated: Nov 21, 2025
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PVR Cinemas reviews & complaints page 118

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D
drkirandeep
from Mohali, Punjab
Jul 23, 2012
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Address: Jalandhar, Punjab

I was trying to book two movie tickets from pvrcinemas.com on 21 July Sat 2012. My Rs 333.71/- were deducted but I was not issued any ticket or seat No. My Card No is [protected] Standard Chartered Bank. So Please revert my money to my bank A/c.
Dr. Kirandeep Singh
Asst. Professor
LPU, Punjab
Aug 13, 2020
Complaint marked as Resolved 
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    gurpreetanand007
    from Harda, Madhya Pradesh
    Jul 19, 2012
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    Address: Jalandhar, Punjab

    I been to pvr cinemas and boked 3 tickets of cocktail on[protected]. I boked my tickets on the machine . After the whole transactions by credit card the payment is debited from my account but i havn't received the tickets. After that i went to the counter but the said your tickets are not booked. Might your transaction has been cancelled. I showed the message to the manager available over there but he said that i can't help you. You have to book your tickets again. You are kindly requested to please refund my money back as soon as possible. For any information you can call me on my no.

    Regards
    Gurpreet Singh
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      K
      kiran265
      Jul 16, 2012
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      Address: South Delhi, Delhi

      I was trying to book tickets from PVR site on 13th July and everything was done, payment and all.
      But suddenly system showed transaction failed error, which was "Transaction failed, amount will be refunded". I could not watch the movie as I did not get the confirmation but payment was charged thru net banking. I request you to pls refund the amount of Rs. 500.56 that was charged from me. You early action on this would be appreciated.

      Thanks
      Kiran Sirkeck
      Cell no. [protected]
      Aug 13, 2020
      Complaint marked as Resolved 

      PVR — Priya PVR Movie ticket refund

      I was trying to book 6 tickets of the Priya PVR cenema on 03/12/2010 my trazaction of Rs 990/- was compelete but ticket was not booked and I have not get back the money too till date.

      Sanjay Raut
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        P
        pankajsindhu
        from Mumbai, Maharashtra
        Jul 16, 2012
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        Charged me on the online transaction for tickets but no seats allocated and no refund given. Buggers dont even have a helpline where any individual can speak to for one's problems.
        Try their IVR number and in 1 hr, if you are lucky you may get connected - on this also, you cannot speak to any human voice.
        A regular feature from PVR the cheats.
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          S
          Sureshsmrao
          Jul 7, 2012
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          Resolved

          No option for cancellation

          Address: Bangalore, Karnataka

          I booked two tickets for Amazing Spiderman movie at PVR Cinemas, Bangalore for 15.45 show on 8-July-12. As I was booking online movie ticket for the first time I booked Gold class seat which is very expensive at 750/- per ticket. After that I realized I should have booked Classic Class ticket which costs around 250/-. But when I tried to cancel the ticket & book for Classic option, there is no option to cancel the ticket in the website....
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          kkmakkar
          from Pune, Maharashtra
          Jun 29, 2012
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          Resolved

          Refund of ticket amount

          Address: Chandigarh, Chandigarh

          I made an online booking on pvrcinemas.com for 4 tickets for spiderman movie to be shown on 30.06.2012 at 03:10 pm, payment worth Rs.760-00 was deducted from my credit card , but pvrcinemas web site failed to complete my transaction and did not confirm any ticket booking.I approached ticket counter of Centra Mall in Industrial area ,phase I, Chandigarh, in which PVR cinema is located, but it is surprising to state that no one is ready to...
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          Prafull Sharma
          from Mirzapur, Uttar Pradesh
          Jun 15, 2012
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          Address: Allahabad, Uttar Pradesh

          i have tried 2 times to book ticket but after deduction, failed to get back to pvr cinema website. My ticket not booked.

          Here is detail of deduction. Please verify and try to do refund.

          09-Jun[protected]Jun-2012) TO TRANSFER
          INB CCavenue Bills CCA12FDEA962IGB0614942 TRANSFER TO [protected] AVENUES INDIA PRIVATE 250.00
          09-Jun[protected]Jun-2012) TO TRANSFER
          INB CCavenue Bills CCA12FDEA871IGB0613832 TRANSFER TO [protected] AVENUES INDIA PRIVATE 250.00
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            L
            Leena Ali
            from Gurgaon, Haryana
            Jun 1, 2012
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            Address: Delhi

            I tried to book 3 tickets for Rowdy Rathore on 1 june 2012 for the 10pm show at Ambience Mall, my citibank credit card was debited for 1125 but i did not receive any ticket conf Id and on calling PVR I was told that there are no tickets bkd in my name. Citibank was most unhelpful and could not take any action eventhough it was a wrong transaction. I hope that this amount is going to be credited to my account without any further fuss .

            thanks,
            Javed Ali
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              M
              mayankaroraus
              from Delhi, Delhi
              May 30, 2012
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              Resolved

              Address: West Delhi, Delhi

              HI MY NAME IS MAYANK ARORA AND I WAS TRYING TO BOOK 4 TICKETS ON PVR WEBSITE FOR THE MOVIE CALLED ISHQZADE FOR PVR VIKAS PURI HOWEVER ON THE PAYMENT SCREEN THEY TOOK MONEY OUT FROM MY A/C WHICH IS 760 RS AND I HAVE NOT RCVD ANY TRASACTION NO OR ANY ANY TICKET'S I AM JUST SENDING MY MAIL TO THEM AND THERE IS NO RESPONCE AND I AM DIALING CUSTOMER SERVICE NO WHICH IS [protected] NOBODY IS ANSWERING THE PH..I DON'T KNOWN WHAT TO DO.......
              Aug 13, 2020
              Complaint marked as Resolved 
              I have tried to book tickets to a telugu Movie on 5th of May, but unfortunately i got a error message after payment authentication and i could get the tickets but the money has been deducted from my ICICI account.
              I have given complaint to the bank and they said money has been credited into the PVR s account and instructed me to contact PVR directly.
              From last two months i am trying to contact them, i have sent nearly 10 mails to [protected]@pvrcinemas.com; [protected]@pvrcinemas.com; no reply. and even i called to the customer support number, but no one picking the phone for long time... as i have more patiency i tried for two months and one fine day one of the operator picks the phone and when i said about the problem with out any response she disconnected phone, and still i am trying atleast per day 20 times...as the money is bit bigger (Rs. 3600/-).
              I have never seen such kind of worst response even in goverment banks and government offices also.
              PVR cinemas customer support can get a Rank 1 for worst support and response....
              I have booked 2 tickets for the movie "Dum Maaro Dum" on 6th May 2011 of 8:40 PM show at PVR Saket through the telebooking mode through my Citibank Credit Card. I have almost completed the transaction (After the IVR confirms that the payment has been received); the phone got disconnected from the other (PVR) side. I have checked with my credit card company (Citibank) as well and they have confirmed that the payment has been deducted from my account and transferred to PVR account.

              Under the impression, when I went to PVR Saket to collect my ticket, the automatic ticket machine refused to generate the ticket, I enquired at the counter whether any ticket from my card has been received by them, they simply said no and asked me to buy fresh tickets, if I want to see the movie

              I purchased two tickets again from Credit card and watched the movie

              I filed a complaint to [protected]@pvrcinemas.com on the same day itself telling them the whole incident.

              On 9th May 2011 I have received a computer generated mail from PVR that my complaint has been registered and they have given me a Case ID: CAS-59181-S634DQ for the same.

              Since it’s more than 3 Months, I am still awaiting any refund from my side.

              There are no numbers or any alternative email ids available on the website except this one ([protected]@pvrcinemas.com)

              I am surprised by the service PVR is offering to its customer despite the fact that they claim themselves the largest chain of multiplex across country.

              Hope this mail would help

              Regards
              Kuldeep Singh
              [protected]@gmail.com
              Hi my name is Surinder Singh Thakur. yesterday i book tickets of a movie Tezz. when i gave payment through the credit card the maessage came to my phone about payment.But i dont get my movie tickets details. i went to pvr cinemas they told me that there is no booking . I showed them message in my phone but they said they is no booking of tickets but my money is been wasted. So please please give me refund. My phone number is [protected].
              hi i am komal bhatti from jalandhar.i booked 4 movies ticket jatt and juliet . i did not recive the movie tickts .plz give me my money back, my total amount ticket 560
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                M
                manushaarmma20
                from Jaipur, Rajasthan
                May 30, 2012
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                Resolved

                Address: Allahabad, Uttar Pradesh

                Dear Mr Concerns,
                I purchased two tickets from PVR Allahabad on Date 24thJan 2012 from my Debit Card of SBI Bank.But during swipe of my Card,Swipe machine not worked properly of PVR Cinemas Allahabad,due this my balance has been deducted from my a/c Rs250/- after not issuing of tickets
                For the above issues I tried to contact to PVR Allahabad Cinema office many times. But,the concern person is not providing me proper response. He is always refusing me for claim settlement and saying the same issue handled by Gurgaon office or my SBI Bank Branch.
                For the above issue,i send my details through mail to PVR Cinemas many times but the properly response is not getting to me.They always said to contact your Bank Branch & my bank branch says to me contact the PVR Cinemas.
                So,request you to Please give me an appropriate direction on at your earlier to overcome my inconvenience.

                I shall be very thankful to you


                Regards
                Mohd Mouddassir
                +91-[protected]
                +91-[protected]
                +1 photos
                Aug 13, 2020
                Complaint marked as Resolved 
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                  A
                  avishekkumar
                  from Mumbai, Maharashtra
                  May 29, 2012
                  Resolved
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                  Resolved

                  Address: Thane, Maharashtra

                  Hi,

                  I was booking the ticket for movie on 6th May, 2012 from

                  www.pvrcinemas.com site (for Mumbai- PVR Mulund) and the Amount Rs. 390

                  got deducted from my HDFC VISA Credit Card[protected]**** and

                  amount was paid to the PVR cinemas but the ticket for the movie was not

                  confirmed.

                  Later on, I got the mail from PVR stating that your amount will be

                  refunded in 7 working day (please find the attachment for the same).

                  But till now the amount is not credited to my account. Even I call the

                  PVR customer care number on[protected]number was provided by PVR

                  tele booking), but no one is picking up the call.
                  So please help me to get my amount.

                  Best Regards,
                  Avishek Kumar
                  [protected]
                  avishek.[protected]@gmail.com
                  +1 photos
                  Jul 25, 2016
                  Complaint marked as Resolved 
                  Got resolved from http://www.indiaconsumerforum.org/
                  Verified Support
                  Jul 27, 2016
                  PVR Cinemas Customer Care's response
                  Dear Patron, We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance. Regards, Customer Care: PVR Cinemas
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                    J
                    jack888
                    from Mumbai, Maharashtra
                    May 16, 2012
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                    Resolved

                    Address: Gurgaon, Haryana

                    Hi,

                    I have made the booking for the PVR Ambience Gurgaon on 29th April - Sunday (TEZZ Movie) - 8:40 Show.

                    I have made booking for 5 tickets - Total Amount of 1700 was deducted from Credit Card.

                    Credit Card - Citi Bank
                    Credit Card Transaction Approval Number: 352334

                    When I went to the Theatre, I was told that there is no booking confirmation with them and the amount will be refunded in 7-10 Days.
                    I had dropped email to the [protected]@pvrcinemas.com but did not received any response.

                    I request you to please refund the Amount of Rs 1700 ASAP. This is a big amount so I request you to please refund early.

                    Manish Madhogarhia
                    Mobile: [protected]
                    Email: manish.[protected]@gmail.com
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    PVR ticket — Refund not received

                    I tried to book ticket at PVR online website and at the payment step I paid by using my sbi debit card but my transaction had failed and my money was deducted and till date i have not received my refund. So please help me in this issue . The transaction details are as below

                    31dec2010 POS PRCH
                    POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.139/-
                    31dec2010 POS PRCH
                    POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.121/-

                    PVR Cinemas — Refund not received

                    I have booked PVR cinema tickets on 11.08.2011. Due to technical errors my ticket is not confirmed but payment is detected. So far i have not received the refund of 900 Rs. The reference no of transaction is CCA11HBXF173IG62278871 & the amount is transferred to account [protected]
                    I've booked ticket on 31st May for movie 'PIKU' at Phoenix Market City, Pune for show time 05:35 Pm & My booking ID was WM3D4JS. As the show was cancelled due to some technical failure, We were assured that refund will be credited with in 3-4 days, But today it's more than 25 Days. No refund has been received neither any sort of communication from PVR cinemas', When complaint in 'Bookmyshow' they said that refund was handed over at the cinema counter. Amazingly, how can they say that.
                    I had took Bajirao mastani two ticket at 5.50 pm show. But ticket seller give me 3.50 pm show ticket I must say that give me 5.50 show ticket. But he gave me 3.50 show. that time is I can't saw ticket but when I went show time 5.50 pm.there are counter person and manager can't attention me.they told me that is your problem. We can't your help.l lost my 300 Rs.Without saw film.but next l can't see anyone film this theater.

                    REFUND NOT RECEIVED - Comment #2275386 - Image #0
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                      H
                      hardikbhave
                      from Nagpur, Maharashtra
                      May 15, 2012
                      Resolved
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                      Resolved

                      Address: Vadodara, Gujarat

                      I had made online transaction on 11/05/2012 with pvr cinema via axis bank. I had booked two tkt of ishaqzaade for Sunday 6.30 pm show. but i dint get any conformation regarding tkt booking from pvr side and my axis account was debited by 280 rs. after that i called customer care in axis bank they told me you have to confirm with beneficiary weather they received the money or not. i was personally meet pvr executive and told that i dint got any conformation regarding same.

                      kindly return my valuable money.

                      Thanks

                      Hardik Bhave
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        S
                        shrnyr
                        from Chandigarh, Chandigarh
                        Apr 11, 2012
                        Resolved
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                        Resolved

                        Address: Chandigarh, Chandigarh

                        Hi,

                        I had booked 7 tickets for a 7:50 PM show for movie Titanic on 10th April 2012 .The money was deducted from my account .However I did not receive any tickets.The transaction was made via net banking for ICICI bank. The session got expired and I did not receive any tickets.

                        Regards,
                        Shruti
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          K
                          Kumawat.Manish
                          from Bengaluru, Karnataka
                          Mar 29, 2012
                          Resolved
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                          Resolved

                          Address: Udaipur, Rajasthan

                          Dear Sir,

                          I went to watching movie at PVR Cinema. The person of PVR Cinema are very dis-casting. my wife having fast she carry fasting snacks from home but these people don't allow any kind of eatable food inside the hall they said put this thing out side of hall i said where i have to put they said manage this thing by your sources.
                          How kind of services they provide. They don't have fasting snacks & they are not giving any permission to take my snacks inside. Even the people are not talking in gentle way.
                          PVR IS VERY BAD IN MANNOUR. STAFF IS NOT CO-OPERATIVE. MANAGEMENT IS POOR. EVEN THEY DON'T KNOW ABOUT HUMAN BEHAVIER
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            A
                            anjummaulick
                            from Gurgaon, Haryana
                            Mar 24, 2012
                            Resolved
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                            Resolved

                            Address: East Delhi, Delhi

                            Hi,

                            I have booked 2 tickets for Movie "Agent Vinod" on Friday 23rd march' 2012. The amount of INR 330 got deducted from my HDFC credit card and the booking ID was not generated. Its been 2 days I have been searcing for contact no.s for pvr cinemas but no response. I have dropped an email on [protected]@pvrcinemas.com but no response.

                            I am a registered user with PVR on their website with the Email ID: [protected]@gmail.com

                            Kindly Help

                            Thanks & Regards
                            Masoom Anjum Maulick
                            [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Hi,
                            I had booked 4 tickets for Movie ZNMD on sunday 18th July'11. the amount of INR 560 got deducted from my SBI credut card and the booking ID was not generated. Its been 2 days I have been searcing for contact no.s for pvr cinemas but no response. I have dropped mails on [protected]@pvrcinemas.com but no response.
                            Please Help

                            Thanks
                            kriti
                            [protected]
                            Booked online two tickets for Housefull 2 on 8/4/2012 i.e. sunday for Prashant Vihar .The amount of INR 330/- has been deducted from my citibank credit card but the Booking I.D. was not been generated. After enquiring from prashant vihar pvr they told me kindly purchase new tickets and that refund will sent to you shortly automatically. But after talking to citibank I came to know that no refund has been sent yet & payment has been deducted from my account and approval code of citibank is 049666

                            Therfore you are requested to kindly refund the payment as soon as possible.

                            waiting for your positive reply.

                            Deepika Sharma
                            [protected]
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                              manoj.reddy31
                              from Bengaluru, Karnataka
                              Mar 22, 2012
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              Hi,

                              I have done the online transactions in my citi bank credit card for the movie sri ramarajyam.I have done only one transaction and it was deducted twise in my account.i already contact with the merchant personally and threw mail.But i didn't get any response from the merchant.Please find the attachment regarding this.The transaction date and amount is 20/11/2011 and 740 rupees.Please do the needful.

                              Regards,
                              Manoj.S
                              manoj.[protected]@gmail.com
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                namrata1103
                                from Noida, Uttar Pradesh
                                Mar 12, 2012
                                Resolved
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                                Resolved

                                Address: Ghaziabad, Uttar Pradesh

                                I made transaction of Rs.495 for movie tickets .All the transaction went well but ticket was not generated .An error got displayed and amount got deducted from my account.I made transaction using NetBanking(OnlineSBI) as payment mode and referrence number generated in netbanking was CCA12CCEU217IG96618922.

                                I again tried to book ticket but same thing happened this time too.Reference number generated this time was CCA12CCEU192IG96616261.
                                Kindly help.
                                Namrata Joshi
                                [protected]@gmail.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  M
                                  ManoharTeck
                                  from Mumbai, Maharashtra
                                  Mar 8, 2012
                                  Resolved
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                                  Resolved

                                  Address: Gujarat

                                  Pvr staff are very indecent while talking . Today being holi it's obvious people will have color in their face or body but they are not being allowed to enter the premises of Rahul Raj Mall. Inspire of taking shower try say if any mark will b seen no one will allowed to sit in the theater .. And also the staff of the ticket counter and guard at d gate don't know how to talk with the customers or the common public .. First teach them how to be polite in their words then recruit them for their duties. This is height of insult for us . Next time we would never prefer to enter d mall or pvr cinemas again
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    veera123
                                    Mar 3, 2012
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    Hi,

                                    I have booked 2 tickets for poolarangadu(Telugu) at 7pm on 03/03/2012 show through PVR website online. We decided to no go to file today due to some personal issues. I have tried alot to cancel the ticket in PVRcinemas.com, but could not able to do so far.

                                    I have called up to different numbers to reach pvr customercare people. No one picked up the call.
                                    I have tried on[protected]PVR customercare number).

                                    Kindly take the action PVR since customer are suffering so far.

                                    Thanks,
                                    Veer
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    wrong pitcher ticket book...
                                    Yes we too faced the same problem... this is really ridiculous!!!
                                    I too facing the same issue, I opt for the offer but without availing the offer tickect is booked.
                                    I tried to call customre care number but no one is responding of call.
                                    Its very bad service provided by PVR.

                                    Money deducted from my account but ticket not issues, got message as "something went wrong"

                                    I logged into http://www.pvrcinemas.com/, booked 4 tickets for 5:10 pm PK movie at Orion Mall PVR, B'lore.Rs. 1392.36 got deducted but later got message as "something went wrong". pls help quickly
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