PVR Cinemas Complaints & Reviews

I did a online booking for a tamil movie on 25th Oct 2011 at PVR Cinemas, Nirmal Lifestyle, Mulund. The transaction failed but amount Rs 460/= was shown as debited from my credit card account. I tried the customer care number[protected] but the number seems to be out of service. Also, my mails to [protected]@pvrcinemas.com did not help. I did not get any response from PVR Cinemas.

Please guide and help.

Regards,
R.Srinivasan.
vasan.[protected]@ril.com

Hi anyone dont pick auto in skywalk stand they ask 5 times higher than normal charges also most of the automan drunk and drive persons very worst below charges they ask koyembadu - 250, metha nagar next stop - 100 Adyar - 400 etc., better suggestion if you want to go anywhere night time buses & share autos available in PH Road in Poonamalle high road 24 hours Bus & Share Auto Facilities are there or you may book the Cab service from any call taxi on your movie interval time the genuine persons or waiting for you otherwise walk some 200 meters and catch other autos for nearest locations be sure dont loose your life with drink & drive persons.

I booked 6 tickets on Friday[protected] for Saturday[protected] for 5:30 show of Rockstar.

I did not get any sms.

Next day when I went to thetre with my booking id they told it was yesterday's ticket and refused to help me.
There was one more lady complaining the same thing that she booked saturday's ticket but it booked for friday.
The thetre personnel were not even ready to help.

I had booked 3 tickets amounting to Rs. 650 for the movie "Aarakshan" on 11/08/2011 for the show on 14/08/2011 through internet banking. However when I went to watch the movie, the persons present at the ticket counter informed that the movie has been banned and is not being screened. Upon being asked for the refund, they told that it would be credited back to my account automatically. But even after 2 months have passed, I still haven't got my money back. I've escalated this through their e-mail ID for customer care as well as to their investors and all possible concerned but to no avail. I've already spent around Rs. 500 to get the refund but still haven't got even any reply from them.

I booked 3 tickets at pvr cinemas select city walk saket on[protected]. A sum of Rs825/- was deducted from my account debit card number[protected] but no tickets were booked. Only registration confirmation was sent at my email id [protected]@gmail.com. And i didnt received my booking details nor the tickets of the show. So kindly refund my money which amounts to rs 825 at your earliest.
thanking you
Ishita singh

Dear Sirs

I had un successfully booked movie tickets twice on PVR Cinemas Website. My accounts were debited. The details of communication to PVR is enclosed. PVR cinemas is not ready to reply.
Please help

From: Nitesh Patidar
To: '[protected]@pvrcinemas.com'

Dear Officer

Please note Rs 90*8=720 debited into my bank accounts but the ticket booking was unsuccessful

Kindly reverse the amounts immediately

Regards

Nitesh Patidar




Dear officer

I booked twice on line just now for 8 seats for BODYGARD. The seats were in J row for Monday 9.10pm show at PVR Udaipur ie 5th Septomber

The payment has been debited to my Panjab National Bank account

Please revert on priority

Regards

NItesh Patidar
+91 [protected]
[protected]@gmail.com

I tried booking 2 tickets of Movie Chillar Party on July17, 2011 through pvr cinemas IVR system by dialing [protected], but the transaction failed and amount got debited from my HDFC Bank Credit Card Account. This transaction got cancelled but money got debited from My Hdfc Bank Credit Card. I confirmed this by visiting PVR Ambience Gurgaon Authorities in the Evening and they said that the money would be credited back in my account within few working days.. But Its been more than a month and the Money has not been credited yet to my Credit Card account.

I raised a disputed transaction request with HDFC Bank Credit Card and they now say that PVR has already claimed this money and they now need a proof from PVR that this transaction was not successful. PVR people are not just responding to emails.

I am very frusterated by calling here and there so thought of contacting consumer forum.

Transaction Details are given below.
Name of the Credit Card Holder - Darpan Kakkar
HDFC Bank Credit Card ends with 1944.
Date of Transaction is July 17, 2011
Amount of Transaction is Rs 630

Hope you'll help me getting my money refunded.

Thanks, Darpan
Mobile Number[protected]

Hi,

Today i went for PVR Cinemas in Forum Mall, Koramangala, Bangalore. I had booked tickets for Deivathirum Tamil Movie 12.30 PM show onlien booking, i was late by 5 mints, qickly went to KIOSK to collect the tickets but it never printed the ticket noone to help near the KIOSK, so there was a single person issueing tickets and was a big que, while my wife wating in que, mean while i was looking no one to help, hence when our turn came up, we asked for tickets using booking ID, the person was very rude saying tickets are already printed, informed him but was not ready to listen to me, then we went near the entry and asked for manager, who came at 1.10PM saying that, please get in to the movie, when we informed about the time they where not bothered.

When we asked to refund they said it cannot be done and just moved in saying that atleast watch movie rather than fighting here.

The box office on 3rd floor of sahara cinema for pvr cinema is charging 110rs for movie ticket of 50rs and compulsory 60rs popcorn combo.

the details of ticket are:

movie: singham
section : normal -AUDI 02
date: tuesday 26 jul 11
time 10:00 (24hrs Fmt)
row E seat 21
total 50.00
audit no.1283132
serial no.03/0008/000205

when i said i dont need the combo and i need only ticket i was refused the ticket. i had to pay 110rs to get a 50 rs ticket and 60 rs combo. youngsters who came to movie are pooling up extra money to pay for that combo.

i feel like i am cheated ...

somesh

dear sir,

i have booked three tickets in online. but unknowingly i have booked in a different screen which is far away from our place and since which we may not reach there on time. Hence i thought of cancelling the ticket but there is no option available for me to cancell the tickets that i had booked and no customer care number also for assisting me. we felt bad that why we have booked tickets in such a theater which doesnt even provide proper service in all means . i dont understand how such kind of organisations are left back by consumer forms. some kind of necessary action should be taken against such activity o[censored]nfair means of business.


regards
R S senthil kumar

DEAR SIR
I AM WRITING THIS COMPLAINT ABOUT PVR CINEMAS FARIDABAD CROWN PLAZA.I HAVE GONE ON THURSDAY TO WATCH THE MOVIE DELHI BELLY ON14 JULY AND THE SHOW TIMING WAS 14:25.THE TICKET CHARGES WERE RS50.HE SAID THAT RS 50 TICKET IS NOT AVAILABLE & RS120IS AVAILABLE & YOU WILL GET THE VEG BURGER . THE BURGER WAS ALSO NOT SO HOT THE BURGER WAS COLD.THEN WE HAVE TO TAKE THE TICKETOF RS120.NO ONE IN THE PVR WAS HAVING THE BURGER & THE PRICE OF BURGER IS NOT RS70 IN THE PVR CANTEEN.
CHIRAG BHATIA
[protected]

Dear I m trying to book my ticket on my mobile to pvrcinemas([protected]) but after payment deduction mobile was disconnect. Due to that reason i m able to get my ticket after that i m trying to contact merchant but they dn,t have any direct customer care no. i have already email to them then they ask for my card detail.
After given my secret detail like card no they dnt give me any reply and still i m waiting for my refund if anyone know to get refund tell me

advice- dnt book your ticket in pvr online or mobile


Gyanendra Srivastava
[protected]

Online Booking Failed, but Money not refunded.
I booked ticket for herry potter 7 (3d) on[protected] thru pvrcinemas.com site using by standard chartered net banking for 9 persons totalling to Rs. 1710.
After payment, it said transaction failed and it will refund the money. when i asked at my bank s branch about it they said
rs 1710 transferred into pvr s account . its stoles my money . its a peice of shame .
pvr...

On O4/07/2011 , I purchased 3 tickets for a PVR movie (located in Juha, Andheri W, Mumbai) by using my ICICI internet banking account, the purchase transaction o[censored]nsuccessful due to website technical issues and i have acknowledged that if the money have deducted from my account i will be refunded, Its now more than a week , I don't see the money refund to my account yet.
i have charged for RS 1050. I have sent an email to PVR customer support but there is no response, i need my money back, can some one help me how i could complaint about PVR Cinemas and get my money refunded, Will appreciate your help
Thanks in advance

Regards,
Munnag

Account debited but no tickets !!
Same problem. I booked 3 tickets for Harry Potter & Deathly Hallows- Part 1 on 9 July, 2011.
However, after the payment was made it displayed 'Thank you for shopping with us but the transaction could not be processed'.

I was booking the tickets using HDFC Net Banking.
An amount of Rs. 825 has been deducted and no other message was displayed.

The reference nos as per my statement are:CCA11GCQF392-Avenues India Ltd and[protected].

Please refund the amount immediately. I have put a complaint at [protected]@pvrcinemas.com, [protected]@pvrcinemas.com.

The customer service should definitely improve for PVR esp when almost everything is processed online!

I have booked my ticket on 21/05/2011 via online booking on pvr's website. They have deducted my account with Rs. 540/- but do not conform my tickets for the show.
when i complaint them, they have told me that in 7 working days they have refund my money.
On 16/06/2011 they have mailed me that they have refunded my money in my account.
But i cant get refund money yet.

Hi,

On saturday 11 June 2011, I made online booking of 4 tickets for 4.30 pm show of the film 'Ready' in PVR EDM, Kaushambi. Out of the total payment of Rs 660 (150+15 per ticket), Rs 500 was paid through my PVR gift card no.- [protected] and balance Rs 160 through my ICICI netbanking account. While my account and card has been debited for the payment, my online booking was not complete.

I have already written an email about this matter to you at your mail [protected]@pvrcinemas.com, but there has been no reply till date.

Therefore, I request you to refund me Rs 660 at the earliest. Waiting for your response.

Regards,

Akanksha
[protected]

Dear Sirs

I had un successfully booked movie tickets twice on PVR Cinemas Website. My accounts were debited. The details of communication to PVR is enclosed. PVR cinemas is not ready to reply.
Please help

From: Deepak Goel
Sent: Saturday, June 04, 2011 1:17 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: RE: Online Booking - URGENT

Dear Officer

Please note Rs 825 X 2 = Rs 1650/- debited into my bank accounts but the ticket booking was unsuccessful

Kindly reverse the amounts immediately

Regards

Deepak Goel

From: Deepak Goel
Sent: Friday, June 03, 2011 4:54 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: Online Booking - URGENT

Dear officer

I booked twice on line just now for 5 seats for READY. The seats were in L row for todays 7.55pm show at PVR Faridabad ie 3rd June

The payment has been debited to my Axis Bank account and ICICI bank account separately. I booked twice and both the times the booking failed after payment debit to my accounts.

Is it possible to retrieve at least one booking out of the two?

I don’t want to block my funds and attempt another transaction

Please revert on priority

Regards

Deepak Goel
[protected]
[protected]@vsnl.com

I booked three (3) tickets on June 1, 2011 for the film “ready” for Sunday, June 5th show at 1:05 p.m at PVR Rivoli. When I was trying to make payment through net banking, time was over and payment process was not complete. Then a message appeared on screen saying that your payment time is out and if money has been deducted, it will be refunded. Money (Rs. 735) was deducted from my account (cheque/Ref. No. Was[protected], narration-cca11fbzw291-Avenues India Ltd), but tickets were not booked in the first time. Then I tried again and booked three tickets successfully with payment being complete this time (cheque/Ref. No. Was[protected], narration-cca11fbzw491-Avenues India Ltd).
The money that was deducted has not been refunded to my account yet. I sent three mails to [protected]@pvrcinemas.com describing the issue. But till date there has been no reply from them. Also there is no contact no. given at the website. This issue needs to be seriously addressed.

dear
sir/madam

i had booked my tickets with pvr allahabad on 27 may2011 through hdfc internet banking. amount of r.s. 1485 has got debited from my account but the ticket has not got book. i had booked 9 tickets. also till now money has not been refunded even after 15 days and there is no proper responce from customer care also.
please arrange for money refund.


thanking you

praveen kesarwani