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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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789
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1673
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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Cost of snacks-popcorn
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water bottle price
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Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 123

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A
atul mehta
from Coimbatore, Tamil Nadu
Dec 28, 2009
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rude shocking behavior denial of tickets

Thisis about jatin chaddha and Pooja Verma , working for pvr cannought place .

On 27 december 2009 i went t late night to watch a show for 3 movie , when i reached the counter at 10 : 15 AT TICKET COUNTER the person in front of me asked for 4 tickets and he was told they are available at backrow but he didnot buy as he had toconfirm over cellphone from his friends .my turn came i asked for 2 tickets he said yes tickets...
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A
Ashutosh Bijoor
from Mumbai, Maharashtra
Dec 25, 2009
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Online booking transaction error - No Support

I made an online booking on pvrcinemas.com and the payment was deducted from my credit card for Rs. 1060/- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either.

They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Gurgaon...
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S
sundeep reddy v
from Pune, Maharashtra
Dec 8, 2009
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Money has not refunded

Dear sundeep!

Your Tickets have been sucessfully booked, and details are mentioned below..
Booking Id HYDB[protected]
CinemaName PVR Hyderabad (AUDI 1)
Location Hyderabad
Movie Name AMARAVATHI (TELUGU) ((A))
Show Date & Time Sat, 5 Dec 2009 @ 4:20 PM
No of Tickets 3
Seats Information NORMAL-H6,H5,H7
Tickets Total (Rs.) 300.00
Convenience Charge (Rs.)...
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A
AMIT SINGH TIWARI
from Pune, Maharashtra
Oct 3, 2009
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INCORRECT TICKET DELIVERY

Sir I am Amit S. Tiwari. Today we went to PVR JUHU to watch a Movie DONOT DISTURB and asked there at the counter for the two tickets for 1:30pm show and we paid for the two tickets rupees 500 through our ICICI Debit Card at 12:46pm. I also asked for corner seats of the middle column and when I checked the tickets just after coming out of the queue, found that we have been given wrong tickets of the already running show of 12:30pm and then...
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M
Malay Das
from Bengaluru, Karnataka
Sep 24, 2009
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Movie Poster vs. Real

I happened to take my kids to PVR (FORUM MAll Bangalore) for a 3D screening of the newly released animation movie 'UP'. As such we watch it regularly at home but wanted them to experience the 3D version.

Paid 1800 rupees for their GOLD class experience. Unfortunately I forgot to read the small print on the huge 3D poster about ('3D in select Theaters').

In my opinion they should not be putting...
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H
hemant yadav
from Ludhiana, Punjab
Aug 28, 2009
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Refund Of Ticket

Hi,

I have not recd any refund till the date whereas more then 10days has been passed accd to the call which i have recd
...

please do the needful..

Hemant yadav
[protected]

On Fri, Aug 7, 2009 at 5:45 PM, hemant yadav <[protected]@gmail.com> wrote:

Hi Ruchi Chandna,

Regarding Booking Id: Booking Id CENT[protected]

As...
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H
Harshanand M V
Aug 12, 2009
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Ticket booking failure

PVR has charged me for tickets that have failed during booking...
I had done everything from their website and the transaction failed.
But I had already given my credit card info for booking...

I was trying to book tickets for more than 45 min on the website on Sat Aug 1. I had 2 transaction failures for the card. I checked the Members Area and I did not see any tickets booked after the failures. But the amount...
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P
Paras Kalra
from New Delhi, Delhi
Jul 19, 2009
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Misbehavior by staff at PVR Cinema, SRS Faridabad

Dear Sir,

It is with extreme disappointment and distress that I write to you, but I have been left with no choice.
In a horrible event at PVR, SRS-Faridabad, i came to see the ugly face of PVR staff that how they believe to treat their customers & present them as who's who of PVR at their shows in night.

On Saturday (18th July) night, i bought two tickets of "Harry Potter & Half blood...
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K
Kirit Davda
from Mumbai, Maharashtra
Jun 24, 2009
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Show timings wrongly printed in the newpaper

Advertisement of the timings of show of the film 99 in PVR Cinemas, juhu have been wrongly printed in the Mumbai Mirror.In the newspaper they have mentioned a 8.30 show of 99 but there isnt any show of that movie at that time.On sunday(21/6/2009) seeing the show timing in the newspaper, I went all the way from mulund to juhu with my family to see the 8.30 show of 99 but on reaching there I was told there is no 8.30 show.On asking the manager...
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P
partosh chaudhary
from Delhi, Delhi
Jun 19, 2009
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didn't get the clearance in last three years

hi

i am partosh chaudhary i used to work in pvr cinemas at naraina, i have joined the company in 2005 and left in mid of 2006. I have filled my clearance form at pvr naraina however i didnt get my clerance in six month and when i asked for this at administration to mr. subhankar he said to fill the form again and i did the same again and he commited that i will get my clearance within 3-4 months. i waited for another 6 month...
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B
Bharat A Pai
from Mumbai, Maharashtra
Apr 27, 2009
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PVR Cinemas, Mulund, Mumbai serves as a hub for misusing lost / stolen credit cards

My wife’s credit card which is linked to our common standard chartered card account went missing from Nirmal Lifestyles, Mulund, Mumbai where she was shopping for groceries at shoprite hyper supermarket. This card which was used by her at Shoprite, went missing, & was misused immediately by someone for purchases at PVR theatre which is also in Nirmal Lifestyles, on the date[protected]. There are 3 fraud transactions totally amounting...
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Y
Yogiraj Bangera
Mar 9, 2009
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Have not yet received the refund amount

I tried to book online 2 tickets for PVR Cinemas from my ICICI BANK debit card, but the sytem showed error and the ticket booking status was unsuccessful and when i checked my statement the amount was paid in favour of PVR Cinema. The status under my profile in PVR site was booking unsuccessful and the amount would be refunded within 7 days. Its been 16 days and still i not got the fund. I have emailed several mail regarding the same but...
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P
pankaj Sharma
from Nawanshahr, Punjab
Feb 27, 2009
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Failure to provide tickets or refund

I booked online 4 tickets for PVR Cinemas from my credit card, but I did not get any confirmation SMS or e-mail, But when I checked my credit card statement it said the transaction was successful. The charge was made in favour of PVR Cinema. When contacted PVR, they ensured that they will refund the money within a week but nothing happened and then they started giving me run around. After such a long wait my patience is running over. Please...
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J
jaswinder singh
from Lucknow, Uttar Pradesh
Jan 3, 2009
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unfare trade practices followed by pvr

I booked 5 tickets Online for the movie Ghajini 7pm show for 1st january 2008 pvr vikaspuri from my citibank mastercard (credit card), that very moment tickets were booked and money was taken from my credit card account as per there website i had to take a transaction ID or my credit card so i took my credit card because i did not receive any transaction ID, when i went to pvr vikaspuri i was told by the booking officer that there is no ticket...
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L
Lekha M
from Pune, Maharashtra
Aug 24, 2008
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Not allowed food for a 1 yr old child in PVR Cinemas Mulund

I had a v bad experience when i went to watch movie at PVR Cinemas in Mulund Today afternoon.I have a one yr old child, who happened to sleep in the car during the long drive from Thane to Mulund. I had taken little food & 1 biscuit packet for her since she hadnt eaten proper lunch from home. But the security & the staff did not let us take the biscuit inside saying that its against rules. How can a reputed Multiplex make such stringent...
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H
himanshu agarwal
from Delhi, Delhi
Aug 19, 2008
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high and unfair price of the snacks

there is very high and the unfair price of the snacks available in the theater premises of the PVR cinemas. the popcorn, cold drink rates are very high and unfair. no doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. so please check out about the problem....
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N
Nabeel Ahmad Muqim
from Delhi, Delhi
Aug 18, 2008
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Refusal to refund tickets even when the hall was empty and they charged me for a service they did not provide

Hello Sir,


I would like to file a complaint against the PVR cinemas. Last week, I went to Ambience Mall where I purchased 2 tickets for movie “The Dark Night” where the hall was almost empty at 9.30pm and then I decided to cancel my tickets at 10 pm and the show was starting at 10.45 pm, with some fine if any, as my daughter started to cry and I had to take her home. So I went to the counter for a refund...
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G
girish anand
from Agra, Uttar Pradesh
Aug 13, 2008
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excess amount charged thru their website

dear sir, i purchased 2 tickets of pvr cinema chandigarh through my platinum credit card after reading your advertisement which clearly says that one ticket is free with another ticket provided in is online booked through visa platinum card. but to my surprise you have deducted the amount for both tickets plus service charges.PLEASE REFUND THE EXCESS AMOUNT AS MENTIONED IN YOUR ADVT AS IT IS NOT EXPECTED FROM A REPUTED ORGANISATION LIKE...
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A
Anthony Francis
from Bengaluru, Karnataka
Jul 24, 2008
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Overcharging

Dear Sir/Madam,

PVR, Inox and other multiplexes grossly overcharge for refreshments. For example a 500 ml softdrink at PVR costs Rs 60 (almost 3 times the market rate) whereas a 300 ml cup costs Rs. 50 (5 times the market rate). There is no justification for such gross overcharging. In addition, by keeping the price of the 300 ml and 500 ml almost the same, they are indirectly forcing consumers to purchase 500 ml cups.br...
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R
Rishabh Lohia
from Delhi, Delhi
Jul 20, 2008
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misguidence and misinformation by the pvr management

In the evening of 20 july'08, me and my family decided to go for the movie "KISMAT KONNECTION". We checked the newspaper(The Times of India) for the cinemas and the timing of the same.The newspaper showed "KISMAT KONNECTION" running in pvr saket and sahara mall, gurgaon(newspaper cuttings can be produced as documentary evidence). Since we live in connaught place we decide to go to pvr saket for the 8pm show. To...
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