PVR Cinemas Complaints & Reviews

Hi,

Today i went for PVR Cinemas in Forum Mall, Koramangala, Bangalore. I had booked tickets for Deivathirum Tamil Movie 12.30 PM show onlien booking, i was late by 5 mints, qickly went to KIOSK to collect the tickets but it never printed the ticket noone to help near the KIOSK, so there was a single person issueing tickets and was a big que, while my wife wating in que, mean while i was looking no one to help, hence when our turn came up, we asked for tickets using booking ID, the person was very rude saying tickets are already printed, informed him but was not ready to listen to me, then we went near the entry and asked for manager, who came at 1.10PM saying that, please get in to the movie, when we informed about the time they where not bothered.

When we asked to refund they said it cannot be done and just moved in saying that atleast watch movie rather than fighting here.

The box office on 3rd floor of sahara cinema for pvr cinema is charging 110rs for movie ticket of 50rs and compulsory 60rs popcorn combo.

the details of ticket are:

movie: singham
section : normal -AUDI 02
date: tuesday 26 jul 11
time 10:00 (24hrs Fmt)
row E seat 21
total 50.00
audit no.1283132
serial no.03/0008/000205

when i said i dont need the combo and i need only ticket i was refused the ticket. i had to pay 110rs to get a 50 rs ticket and 60 rs combo. youngsters who came to movie are pooling up extra money to pay for that combo.

i feel like i am cheated ...

somesh

dear sir,

i have booked three tickets in online. but unknowingly i have booked in a different screen which is far away from our place and since which we may not reach there on time. Hence i thought of cancelling the ticket but there is no option available for me to cancell the tickets that i had booked and no customer care number also for assisting me. we felt bad that why we have booked tickets in such a theater which doesnt even provide proper service in all means . i dont understand how such kind of organisations are left back by consumer forms. some kind of necessary action should be taken against such activity o[censored]nfair means of business.


regards
R S senthil kumar

DEAR SIR
I AM WRITING THIS COMPLAINT ABOUT PVR CINEMAS FARIDABAD CROWN PLAZA.I HAVE GONE ON THURSDAY TO WATCH THE MOVIE DELHI BELLY ON14 JULY AND THE SHOW TIMING WAS 14:25.THE TICKET CHARGES WERE RS50.HE SAID THAT RS 50 TICKET IS NOT AVAILABLE & RS120IS AVAILABLE & YOU WILL GET THE VEG BURGER . THE BURGER WAS ALSO NOT SO HOT THE BURGER WAS COLD.THEN WE HAVE TO TAKE THE TICKETOF RS120.NO ONE IN THE PVR WAS HAVING THE BURGER & THE PRICE OF BURGER IS NOT RS70 IN THE PVR CANTEEN.
CHIRAG BHATIA
[protected]

Dear I m trying to book my ticket on my mobile to pvrcinemas([protected]) but after payment deduction mobile was disconnect. Due to that reason i m able to get my ticket after that i m trying to contact merchant but they dn,t have any direct customer care no. i have already email to them then they ask for my card detail.
After given my secret detail like card no they dnt give me any reply and still i m waiting for my refund if anyone know to get refund tell me

advice- dnt book your ticket in pvr online or mobile


Gyanendra Srivastava
[protected]

Online Booking Failed, but Money not refunded.
I booked ticket for herry potter 7 (3d) on[protected] thru pvrcinemas.com site using by standard chartered net banking for 9 persons totalling to Rs. 1710.
After payment, it said transaction failed and it will refund the money. when i asked at my bank s branch about it they said
rs 1710 transferred into pvr s account . its stoles my money . its a peice of shame .
pvr...

On O4/07/2011 , I purchased 3 tickets for a PVR movie (located in Juha, Andheri W, Mumbai) by using my ICICI internet banking account, the purchase transaction o[censored]nsuccessful due to website technical issues and i have acknowledged that if the money have deducted from my account i will be refunded, Its now more than a week , I don't see the money refund to my account yet.
i have charged for RS 1050. I have sent an email to PVR customer support but there is no response, i need my money back, can some one help me how i could complaint about PVR Cinemas and get my money refunded, Will appreciate your help
Thanks in advance

Regards,
Munnag

Account debited but no tickets !!
Same problem. I booked 3 tickets for Harry Potter & Deathly Hallows- Part 1 on 9 July, 2011.
However, after the payment was made it displayed 'Thank you for shopping with us but the transaction could not be processed'.

I was booking the tickets using HDFC Net Banking.
An amount of Rs. 825 has been deducted and no other message was displayed.

The reference nos as per my statement are:CCA11GCQF392-Avenues India Ltd and[protected].

Please refund the amount immediately. I have put a complaint at [protected]@pvrcinemas.com, [protected]@pvrcinemas.com.

The customer service should definitely improve for PVR esp when almost everything is processed online!

I have booked my ticket on 21/05/2011 via online booking on pvr's website. They have deducted my account with Rs. 540/- but do not conform my tickets for the show.
when i complaint them, they have told me that in 7 working days they have refund my money.
On 16/06/2011 they have mailed me that they have refunded my money in my account.
But i cant get refund money yet.

Hi,

On saturday 11 June 2011, I made online booking of 4 tickets for 4.30 pm show of the film 'Ready' in PVR EDM, Kaushambi. Out of the total payment of Rs 660 (150+15 per ticket), Rs 500 was paid through my PVR gift card no.- [protected] and balance Rs 160 through my ICICI netbanking account. While my account and card has been debited for the payment, my online booking was not complete.

I have already written an email about this matter to you at your mail [protected]@pvrcinemas.com, but there has been no reply till date.

Therefore, I request you to refund me Rs 660 at the earliest. Waiting for your response.

Regards,

Akanksha
[protected]

Dear Sirs

I had un successfully booked movie tickets twice on PVR Cinemas Website. My accounts were debited. The details of communication to PVR is enclosed. PVR cinemas is not ready to reply.
Please help

From: Deepak Goel
Sent: Saturday, June 04, 2011 1:17 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: RE: Online Booking - URGENT

Dear Officer

Please note Rs 825 X 2 = Rs 1650/- debited into my bank accounts but the ticket booking was unsuccessful

Kindly reverse the amounts immediately

Regards

Deepak Goel

From: Deepak Goel
Sent: Friday, June 03, 2011 4:54 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: Online Booking - URGENT

Dear officer

I booked twice on line just now for 5 seats for READY. The seats were in L row for todays 7.55pm show at PVR Faridabad ie 3rd June

The payment has been debited to my Axis Bank account and ICICI bank account separately. I booked twice and both the times the booking failed after payment debit to my accounts.

Is it possible to retrieve at least one booking out of the two?

I don’t want to block my funds and attempt another transaction

Please revert on priority

Regards

Deepak Goel
[protected]
[protected]@vsnl.com

I booked three (3) tickets on June 1, 2011 for the film “ready” for Sunday, June 5th show at 1:05 p.m at PVR Rivoli. When I was trying to make payment through net banking, time was over and payment process was not complete. Then a message appeared on screen saying that your payment time is out and if money has been deducted, it will be refunded. Money (Rs. 735) was deducted from my account (cheque/Ref. No. Was[protected], narration-cca11fbzw291-Avenues India Ltd), but tickets were not booked in the first time. Then I tried again and booked three tickets successfully with payment being complete this time (cheque/Ref. No. Was[protected], narration-cca11fbzw491-Avenues India Ltd).
The money that was deducted has not been refunded to my account yet. I sent three mails to [protected]@pvrcinemas.com describing the issue. But till date there has been no reply from them. Also there is no contact no. given at the website. This issue needs to be seriously addressed.

dear
sir/madam

i had booked my tickets with pvr allahabad on 27 may2011 through hdfc internet banking. amount of r.s. 1485 has got debited from my account but the ticket has not got book. i had booked 9 tickets. also till now money has not been refunded even after 15 days and there is no proper responce from customer care also.
please arrange for money refund.


thanking you

praveen kesarwani

I had tried booking for 2 tickets for the movie Hangiver 2 through online booking portal of PVR cinemas on 03/05/2011. Both the times there was a message displayed on the failure of transaction. But I have later found that my HDFC account is debited by Rs 600 (Rs 300/- per transaction) for the said transaction.

I had sent a mail to [protected]@pvrcinemas.com regarding the above issue and they still haven't reverted. Request you to please assist me in getting my refund of Rs 600/-.

Sajith Raj
[protected]

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

today 3/6/11, while booking ticket for movie pyar ka panchnama for 4.06.11 6.45 pm show, using HDFC INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

HDFC REF. NO. 316580

kindly arrange for refund it.

Sir,
i was trying to book tkts for a movie in PVR cinemas bangalore on 04/05/11, 0645 pm for KO movie.. Amount Rs.360/=has been debited in each transaction from my account but no booking confirmation from PVR. It was thru SBI Net Banking ref nos: IG 49782964, IG 49778783, IG 49778521, IG 49787917. kindly arrange to get refund. email id: [protected]@yahoo.com
regards
senthil kumar...

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

yesterday 28.4.11, while booking ticket for movie THOR for 1.05.11 4.45 pm show, using SBI INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

SBI REF. NO. IG[protected] Avenues India Pvt. ltd transaction.
CCA11DAUC484IG49100405 TRANSFER TO [protected] AVENUES INDIA PRIVATE

kindly arrange for refund it.


b. chandrakumaran
[protected]

Dear Sir / Madam,
This is w.r.t. the 3D glasses that were distributed during the screening of RIO movie at PVR ---- Nirmal Lifestyles Mulund (W) on 23rd April 2011 (03.30 pm show).
It was shocking to find out that the glasses distributed were only of one standard size and there was no provision made for children.
I never expected an organization of the calibre of PVR to be so in--sensitive towards children, when such animation movies are made keeping in mind the target audience to be "kids".
How can an organisation like PVR not think about the target audience and just think about cutting costs by handing--out only standard size 3D glasses ??
It was so frustrating to hold the glasses onto my child's eyes all the while so that it does not fall--off.
Eventually he had to watch the movie without one. I am sure one can understand how bad the resolution is when you watch a 3D movie without glasses.
I expected that multiplexes like PVR will be more sensitive and not just think about cutting costs.

I would appreciate if you can highlight this issue so that parents who take their kids to 3D movies dont feel let down and the kids are not left feeling disappointed.

Regards,
Ajit Gurow
[protected]

I booked ticket for Yutham Sei on April 1,2011 thru pvrcinemas.com site using by standard chartered net banking for 10 persons totalling to Rs. 1500.
After payment, it said transaction failed and it will refund the money.
Money is not returned back even after several hours. I checked google for similar complaints and to my surprise i found pages and pages of complains all over india every one stating the same issue and their money not refunded even after 3 months. That moment i realized how bad cheater is this PVR cinemas and almost lost hope of recovering it.

Significant things about PVR Cinemas online booking scam:
1) Many complaints of same nature are way back from several years ago. This denotes, this is not a temporary fault in their website or transaction processing. They are maintaing this fradulent online booking system for stealing money from customers for several years.
2) There is no phone nos for even supporting their customers anywhere in their site. It shows how little they care about customers. They know they are stealing money and they are keeping their ears closed.
3) There are hundreds of customers complaining online about this non refund issue. I have never seen this many complaints on a single issue against a smaller scaled service company. This clearly shows, they dont want to refund in all cases. They are impartial to all customers in this regard.
4) After a transaction failed, a small box appears and it shows the transaction is failed but money will be refunded even if charged. This information is cleverly used to make the customer believe that the service is properly functioning to keep them cool and use it again.
5) When u send a mail to them regarding this issue, we dont even get an acknoledgement and there is no response from them at all. They dont have any intention of supporting the customer, they dont want to refund the money. Thats it, atlast we have found another big online scamster.


Will i get my money back, i dont think so without huge efforts. Anyway, this is a lesson learned.
I will tell atleast 1000 people thru my multi level network and make them aware of this PVR cinemas scam and make them stay away from it.

Pls tell everyone to stay away from PVR cinemas online ticket booking.

I wanted to buy movie gift voucher online using a debit card. while processing the transaction, the pvr website informed the transaction was not authenticated and could not be completed. But the amount had been debitted to my account. There is no proper helpline where i can get the information on my lost money. The Helpline does not exist. On mailing at [protected]@pvrcinemas.com there wasn't any immediate reply. I don't know how i can get my money back or even the gift voucher.