Reliance Healthwise health insurance policy — non receipt of policy bond, company staff seeking credit card details for fraudulent use
I recieved a email from Reliance Gen Ins. Co which was about buying a health insuarance policy online. I tried to buy it online through thier website but it did not work. Following this, on 30th October, I recieved a call from thier sales executive who told me that they have a computerised telephonic system wherein the policy could be bought by entering the credit card details into an automated system and no human interface was involved in this process, thus eliminating the risk of any credit card details being provided to any third party. I bought the policy using my credit card and the poliy no was issued to me on 30th October and I was told that the soft copy of policy would reach me via email in three days and the actual policy bond in 10 days. I havent recieved anthing till now. On 25th November I asked again about the policy bond and a complaint number ( 764555) was issued to me and I was told that the soft copy would reach me via email in 3 days. on 1st December I again asked about the policy bond and the status of complaint. I was told that the complaint has been resolved but the resolution can be accessed by them from thier database only if I provided the details of my credit card. Sensing that the call centre executive was trying to gain information about my credit card in a fraudulant mannerI refused to pass on any details. The customer care executive informed me that he can not do anything or povide any info to me if I didnt give the credit card number.
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