[Resolved]  Reliance Netconnect — Being billed even after proper termination of connection

Reliance Netconnect — illegal bill and termination of connection

Narindra Raheja
Relaince com
appellate Authority
BKC Bandra east Mumbai 400051
Dear sir,

Subject:Broadband net connect;e connection Number [protected]
Below is the original complain which has not been adressed yet.

I am giving you the sequence as below

28/12/2009:Paid full payment for 12 months @750/00per month with taxes.

Bill date 11/1/2010: No use or within limit of 2GB
Bill date 11/2/2010:No use but still bill of for RS 423.50sent for excess use
Bill date 11/3/2010:Bill sent for usage over and above 2 GB

I approached to reliance HUB at Shivaji park about this excess usage and the complain was registered for wrong billing and waver.
However i notice that the net connect has been suspended and as such
23/3/2010:the matter was brought to the notice of the MR vishamber as Realiance hub at Shivaji park
Frsutated that no action is taken i requested to discontinuance
07/4/2010
within two days i received a call from Miss pallavi from call center an asked to continue the connection and she will recommend for waver for wrong bill as well as the monthly rentals levied even for the period of suspension period.

Miss palavi collected from me a form for reconnection and also assured for immediate reconnection and waver.
However when i approached to shivaji park Hub last week it was informed me that
the net connect has been disconnected from 22 april 2010.

This is really absurd that one wing is trying to reconnect and retain the customer where as the other wing is disconnecting the line.
Under this situation i may be refunded by deducting first two months rental or may be reconnected with waver for wrong billing and extending the period for ten months from now onwards.
thanking you

dr s.p.patil1/6Mumbai 400057

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTV Care

The customer service associate who called me on 21st December said the excess amount which i had paid which will be refunded to my account within 48hrs.
But 6 days got over by now and i didnt get a refund of even 1 RS in my account.
I have terminated the connection in the month of August itself and
the termination request ID for the same is :[protected].
Even after I have paid all the due amount till the termination date legally, I have been charged for the monthly rental of nearly 100 RS per month starting from September till this month which ended up in the Reliance sending Threatening Demand Notices to mails Threatening to pay a sum of 613RS.
I paid this 613 Rs also last week because I dont want to end up in next month in getting one more threatening mail with bill amount as 713Rs as they are keeping on adding 100RS as monthly rental for each month.
What is the logicless justice behind the system that have to pay monthly rental for the device that i had terminated and no longer post any comments like "we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction" with out completely resolving the problem.

I request Reliance customer care not to post any

Still I have not heard back from any one from reliance on this...
Totally pushing me to a conclusion that Reliance is providing the worst customercare service ever in the telecom community