[Resolved]  Samsung Biofresh Refrigerator — poor service engineer

Address:

South Delhi, Delhi

I LODGED a complaint regarding my refrigerator on 8 th april. My complaint no.as given by samsung customer care is [protected]. Same day your person attended the case and told me that compressor has to be changed we agreed & paid the amount (Rs4500).

Even after changing the compressor fridge was not cooling and when I told engineer he said it will cool after 2 hours . I waited for almost 5 Hours but still there was no cooling and at around 7 pm, I again lodged a complaint with customEr care,they promised that next day service enginer will come and check, but till now even after lodging 5 complaints no one has come to rectify the problem

What sort of service u are providing to your customers . IT IS CAUSING UNNECESSARY HARRASMENT . KINDLY PROVIDE PROPER SERVICE TO AVOID BAD NAME. I ONCE AGAIN REQUEST YOU TO TAKE UP THE MATTER WITH CONCERENED AND SOLVE OUR PROBLEM.

AS IT IS SUMMER TIME YOU SHOULD UNDESTAND THE DIFFICULTY A CUSTOMER IS FACING. HOPING TO SEE SOME QUICK REPONSE.

Varuna Sharma ([protected])