Samsung India Complaints & Reviews

To,



Customer Support Services Manager,

Samsung Mobile

Samsung India Electronics Pvt. Ltd.

2nd 3rd Floor, Tower-C, Vipul Shah Tech Square, Sector 43

Golf Course Road Gurgaon-122009 Haryana, India



29/04/2011



Dear Customer Service Manager,



On 18th February 2011, I bought a Samsung GALAXY Ace GT S5830 from Croma Store Saket near PVR Complex.



I am very disappointed with the performance of this particular piece as from the date of purchase, I have to face repeated issues with the same. I have purchased this phone keeping in consideration of the brand image but the results and the support are just opposite. I have called you customer care and the executive asked to submit the same at service centre. This thing is just ridiculous. It’s a brand new phone, why should I get it repaired? Also I like to update you that this particular piece was a demo piece which was given by the croma executive. As this was the last piece available over there, and I was very eager to buy the same, therefore after their assurance I accepted this as a perfect piece, which proved wrong now. In the first instance after the purchase, the ear phone of this particular piece got malfunctioned and after getting the same exchanged, now the audio jack is not working as i am not able to hear the sound in both the ear lids. Moreover apart from this, another issue is that the phone is getting hanged at regular intervals, as if now I have not downloaded any such software or application.



To resolve the problem I require you to assist me with the replacement or refund of this particular piece as I am not at all interesting in depositing the same at service centre and to create some more headaches for myself. Enclosed are all the relevant documents for your ready reference.



I look forward to hearing from you at the earliest and for your assistance as mentioned above, otherwise I have to knock some other gate.



Yours sincerely

Ashwini Joshi
108/8 Sector 1, Pushp Vihar Saket
New Delhi 110017
[protected]

I have purchased SAMSUNG AC thru distributor/seller CROMA / @ MULUND(W),MUMBAI about July 2010 with 1 yrs of service maintenance contract & 2-yrs. warranty paid to CROMA .
But, CROMA does not provide or deput for any maintenance services during the maintenance year. Upon calling rseveral times to CROMA, CROMA customer care instead instruct us to call another company with whom CROMA sub-contracted this works. we are facing problem to dealt with CROMA as well their sub-contracted franchise who took/grab worth money from us and does not render services at all.

Sub: Complaint against Samsung Note book- Model Code: NP-N150-KAO2IN
S/N: Z0TL93KZ300101L

R/Sir,

It is respectfully submitted that I purchased tha above said Notebook of Samsung Company from Bharat Enterprises Shop No.84, Shopping Complex, Phase-1, Model Town Bathinda-151001 vide Bill No. 417 dated 24/12/2010 of Rs.16500/- with one year warranty from Samsung company but from the beginning the screen of this notebook showed picture cloudly. I contacted the dealer he advised me that the product is in guarantee it will be replaced by Samsung company . Dealer also given me toll free no of company. I contacted with company’s toll free no. they assured me that your complaint will be resolved and our representative will contact you. Then the representative of company called me. I explained the problem to him. He asked me that it is right that your product is in gurantee period but in bathinda there is neither service station of our company nor we will come at your home. I requested him then how my problem will be solved. He told me that I have to go In Ludhiana or Chandigarh service station. I have a busy schedule in my office but my work is dependent on notebook so I took a leave from office and went to Ludhiana service station. But at ludhiana service centre the concerned engineer told me that I have to pay the price for screen. It is not in warranty. I immediately contacted with company’s toll free no but no body listened to me then I returned home. Then I came to same dealer from whom I purchased the notebook. I requested him for solution because my work at office was suffering without notebook. He advised me that he will replace the screen but I have to pay Rs.5800/- which was less than the Ludhiana Service Centre was demanding. So owing to my office work I had to pay this Rs.5800/- vide bill no. 782 dated[protected].

Sir this product is still under warranty. Kindly help me by refund of this Rs.5800/-


Deepak Setia
Kothi No.213
Urban Estate
Phase 1
Bathinda 151001
Mobile [protected]
Email [protected]@gmail.com

1. Purchased Samsung S 8530 from Reliance Digital, Vasant Kunj at Rs. 16899.00 vide Bill No. PLU#[protected], dtd, 9th April, 2011, which was again expensive from any other market by Rs. 500.00. The replacement period was given by the Customer Executive if there is any need to change.
2. The set had problems from day as teh voice was going off time and again. When we called the Reliance Digital for replacement on the 7th day they refused saying that the replacement has to be done within 4 days and told us that we have to take this mobile to the service center for repairing.
3. This resulted in dispute with them as Samsung do not mention anywhere in the bill or documents about the same that the set has to be reported for DOA within 4 days.
4. We submitted the mobile with GNH Telecom, D-170, Sector 63, Noida - 201301, and they accepted that the Mobile was defective and that the Motherboard was needed to be replaced on 18/04/2011.
5. GNH Telecom could not provide any replacement mobile set as well.
6. The Mobilewas supposed to delivered in 7 seven working days but it has been 10 working days already and still they are not able to generate the new IMEI number for the same due to some technical.
7. There is no sign of when they will deliver the mobile set.
8. This is a painful experience of purchasing a Samsung product and we have decided never to buy any Samsung product ever in life. We were planning to buy a Laptop and top end LED TV from Samsung but after this expericence with the company I am never going to purchase a Samsung product ever.
9. What is the recourse for such situation. I want my mobile to be replaced with a new one and I am ready to upgrade the same to Galaxy S model. How can I do this?
My Mobile: [protected]

i bought a samsung E2120 last year in the month of june. since then it is about the 4th time that the logo of my mobile is getting hanged. each time i get it repaired from the customer care, and then when i insert the sim, there is no network, and it gets hanged again in a few time. the man in the service centre says it is the problem with the hardware.
some even adviced me not to use samsung.
i did like to get my handset replaced or the money back, cause even one year has not completed since i bought this handset, because this frequent hanging of mobile has already created a lot of problems.

rincy yohannan

Dear Sir/Madam,

I had purchase one Samsung Mobile (Model No. S5620) on 16/05/2010 IMEI No. [protected] but within a week my handset stopped working and after visiting the service centre I was informed that there was a short circuit in the Mother Board. Intially the people at the service centre refused to replace the handset and they insisted on repairing or replacement of the motherboard only but after a long argument at your Samsung service centre they agreed to replace the handset and I got the new Set (IMEI No. [protected]) after a fortnight of submitting the old handset.

After 3 to 4 months of receiving the new handset a new problem started in my phone wherein the outgoing speaker stopped working and the person on the other end were unable to hear me, again I had to visit your service center where I was informed that they need to keep the handset for a week for checking and repairing the Set and they would also not provide any dummy handset which means that for a week either I need to purchase a new set or have to take a set on rental or have to remain disconnected from the world till the time the service centre repairs my handset. Even they refused to help me with my data on my handset. Being unable to take choose any option from the above I had to adjust my days with the help of the earphone, but was not really comfortable with the same.



Luckily during the month of Feb’11 I somehow managed a dummy set for my use and then I have gave my cell for repair in March 1st week and received it back after 3-4 days which seemed to work properly.



Surprisingly before the completion of the month a new problem arises. This time again the callers complained that they were again not able to hear me and instead were just hearing a disturbance tone. Again I had to drag myself to your service centre and luckily or by chance they managed to repair the set the same day itself. I was very happy as well as astonished with the service which unfortunately did not last for long as the same problem started just with the completion of the week and this type I was informed that they need keep the set for 5 to 6 days to repair the problem and again I was back with the same scenario as I had faced the first time. Anyways I borrowed a spare set from somewhere and submitted my set for the repairing. After waiting for around 10 days I received my set back and I was informed that the motherboard was replaced. The set seemed to work properly at that time, but my bad luck from the next day itself a new problem started and the set gets restart automatically while messaging or while making a call. What a embarrassing scenario that while in call the set gets restarted and the caller on the other side says “KYA BAAT BALANCE KHATAM HO GAYA THA KYA, LINE KYUN KATA”



Now I am unable to understand what should I do? Should I again drag myself to the service centre to get my set repaired for few days and again wait for a new problem in my set, or should I change my brand from Samsung to some other brand where I would not face such a problem.



I strongly have a feeling that if I continue with the same set after the warranty of gets over then I would be almost spending a huge amount of money and time for the repair of my handset, so I think I should go for a new brand and should also inform my relatives and friends and other persons about the problem I am facing with Samsung.

I am even thinking to replace all the Samsung appliances which we are using at our home, which would be wise.

I seriously don’t have this much of time to waste with Samsung products.

Please help me in taking a decision.

I have even written to samsung but I have not received any feedback.

Thanks & regards
Anup Gupta
+91-[protected]

We purchased 3 air conditioners from Samsung India Electronics Pvt.Ltd,701-702 Nucleus Mall,Opp.Police Commissioner Office,1Church Road,Pune-411 001.
through one of their dealer.
Our purchase date is december 30,2010 @ Rs 19500/- per air conditioner and the price on packing was Rs 16500/-(Out door and indoor unit).

We paid payment by cheques before delivery so we have to accept the material,but on asking the sales manager at Samaung company office about the difference in price he decline to give us the clearification.And yet no reply received from company end.

sir,
i have purchased a split ac of 1.5 ton from samsund brand. on 12.04.2011

and it was fitted on 14.04.2011. on that day only it is functioned.from the next

day onwards it makes a noice while running in the unit, i have compliened

the service dept ,and they give a request no:[protected]. but till now

ther is no response.

i am very disappointed. the great brand. how it serves in service dept.,

my mind get upset.now iwas sentimentaly affected. kly give a fresh piece.

or otherwise i shift to another brand.

do it immediately.

my mobile samsung c210 is getting switchedd off regularly i.e when i try to message and sometimes it automatically switches off .. I changed its battery also but still it has the same problem.. where will we get the new mobile battery(Model - SGH-C210) at Ernakulam
Sincerely,
Joy Thomas

Please Replay
My Address
Joy Thomas
Thareparambil (H)
A.V.George Road
Elamkulam
Ernakulam
Kochi - 682017
mob[protected]
e-mail - [protected]@gmail.com

Below is copy of mail sent to samsung customer care sent on 25 April 2011

Please refer your work order no ECS-C 335 dated 18-4-11.I had given my samsung phone for repair on 18 april 2011at your Nashik Thakkar bazar centre.the phone was locked and I was told that I would get it in half an hour.I have been calling the centre since last 4-5 days but did not receive any satisfactory answer.
I was at your customer care on saturday and still they have not repaired it.Mr rehan from the centre told me that due to shifting they have issues.they have also misplaced my battery cover.mr ajay assured me on saturday that my phone will be delivered at my place on monday ie today.still I have not heard from him.they have lost a part ie my battery cover and are not giving me a reasonable answer.
I am very upset with the service and was not expecting this kind of service from a brand like samsung. I am disatisfied.the guys at the service centre are very unprofessional and not customer friendly.if this is the kind of service from a well known and good company like samsung I will have to think before buying any samsung product.it is completely chaotic without any proper queue at the centre.
Hope you will do the needful and help me.
Regards,
Kunal mehta
Cell no- [protected]

I have logged a compliant with samsumg. Have given my mobile phone 3 weeks back but have still not recieved any feedback on the reapir date of the phone.
Conbstant follow up but not a single response from their side.Really surprising to see a Global company with such poor service standards and customer apathy.

Fw: [ANSWER]dissatisfaction with service






Hide Details
FROM: MOHIT V.
TO: support.[protected]@samsung.com



Thursday, 28 April 2011 10:53 AM




Hi

I am still awaiting answer on the same.

Is there anyone hearing.

Regards,

Mohit Vohra





----- Forwarded Message -----
From: MOHIT V. <[protected]@yahoo.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Sent: Saturday, 23 April 2011 2:32 PM
Subject: Fw: [ANSWER]dissatisfaction with service



Hi,

This is the most pathetic response i have ever received. No contact with customer from you for last 4 days. I am amazed at the response from you.

Really need to re think on purchasing your products in future.

Regards,

Mohit Vohra

----- Forwarded Message -----
From: MOHIT V. <[protected]@yahoo.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Sent: Thursday, 21 April 2011 12:17 PM
Subject: Fw: [ANSWER]dissatisfaction with service

Hi,

I have still not received information on when i will receive my phone.

The attitude of the service centre is pathetic.

The IMEI system is down for 2 weeks and customer service is poor. I need to know status of repair and date on which i will get my phone. I am without phone for 2 weeks now.

Regards,

Mohit Vohra

----- Forwarded Message -----
From: Samsung Customer Support Center <[protected]@contactus.samsung.com>
To: [protected]@yahoo.com
Sent: Wednesday, 20 April 2011 6:39 PM
Subject: [ANSWER]dissatisfaction with service

















































Dear MOHIT VOHRA

Thank you for becoming a patron of Samsung product.

Agents Comment :

[protected][protected][protected][protected][protected][protected][protected]
We apologize for having such inconvenience with our product and
services.

As the same we are forwarding the case to the concern department you
will be contacted accordingly.

[protected][protected][protected][protected][protected][protected][protected]

For further assistance you may contact SAMSUNG Customer Contact Center
at 3030 8282 or[protected]toll free)

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

I had bought a samsung A/C in 2009 in which there was a gas leakage problem just within one month of purchasing it. I called up the dealer for a replacement but he said he cannot do anything and we have to talk to the company.
I called up samsung customer care to get my A/C replaced but they said it can be repaired and not replaced also when i asked for their seniors no they just used to hang up my call and no response after that.
Because it was the peek of summers we had no other option but to get it repaired.
Now again its 2011 and the gas has leaked once more.We called up samsung customer care and same process was done again charging us 1500Rs.Just after a week the gas has leaked again the third time and samsung is asking 2200Rs to get it repaired saying the coil in it needs to be changed as samsung had launched this product with aluminium coil which is not so successful and the gas is leaking again and again.
If samsung or say any other company is launching a product which is new is it the consumer's who have to suffer their mistakes? Do they not know what elements they are using in their product and what will be good or bad for it?why should the consumer suffer?
If there is someone who can help and resolve my problem i will be highly grateful to them.

i purchase samsung corby pro GT B-5310 ONE MONTH back. i ahve used nokia 3230 mobile for last 5 years, i never faced any complaint or problem. but the useless company samsung is providing mobile hand sets with worst quality. the problems faced with the hand set as follows.
1. till today i am unable to connect samsung mobile to my PC.it is not supporting my pc. even after i searched for it on internet, there was no proper information.
2. when call is coming or i am dialing i need to open speaker to attend the call. it is not connecting to my set when i press to connect call.
3. the quality FM radio is such a worst quality even u can find good quality with costing 1000/- set.
4.even other features in the hand set are not detectable.

hence, friends if any one using this handset kindly guide me.and please dont recemmend to your friends or relatives to buy SAMSUNG PRODUCTS.

RAMS

I bought this TV in November 2008. Barely in 2 and half years now the main picture plate is gone. Repair charges quoted by company are Rs.30000.00. I just wonder - a TV that was priced at Rs.65000.00 in 2008 - gets completely out of order in such a short period - what kind of quality are the reputed make provide? Kindly note that - prior to this also I was required to call Samsung service person on 2 3 occasions and have spent money.

I think time has come for all consumers of expensive Electronic Consumer Durable to demand 5 year unconditional warranty.

I have spoken to senior service personnel of Samsung - and hope to receive deserving service response.

I had purchased a Samsung S3353 from The Mobile Store, 38, Gariahat Rd. (S), Kolkata - 700031 on 27.03.2011. The same evening onwards, the sensor of the mobile set started to malfunction and the pointer started to move on it's own rendering me unable to select any particular function displayed on the screen. At first, we thought that perhaps we have to get used to the sensor and we might be touching it the wrong way and hence decided to try for a few days more. However, when I tried on a similar set belonging to one of my collegues, I found the same to be operating perfectly and there is no error in the manner I operated the other set. Thereafter, I noticed an additional problem that came up subsequently. If I choose to delete any image (both from the phone internal memory and memory card), the set will simply go into Hang mode and restart itself after remaining hung for 10-15 mins.

I took the set to their 12, Louden Street, Kolkata - 700017 Service Center (Service Center No. [protected]) on 14.04.2011 and explained the problem and asked for a replacement of the set. They said that if I brought the set to them immediately within 2-3 days, they would have replaced the same. I explained that I simply could not make myself free and the came to them on the first opportunity that came to me. They said that the problem is minor and can be corrected. They took the set on the same date and assured me that the rectified set will be given to me within two days. Thereafter, on receiving no calls from them after two days, I gave them a call and they said it will take more time due to certain parts pending at their end. This continued for some time and on 21st, I gave another call to your service center only to be again told that the parts required are still pending. At that point, I gave a call to your call center and explained the situation. I was given a number of Mr. Ghosh (Service Center Manager) and asked to contact him. I called him and briefed him about the situation. He promised to look into it and get back to me. It was a surprise when he called up 5 mins later and told me that my set I ready and can be collected. I told him that just 10 mins back an employee of the same service center told me that there are parts pending and it will take more time and now he is saying the set is ready to be collected. To this he said that the employee was not properly informed.

Nevertheless, I go the set collected by my driver the next day (21.04.2011) and tested it. To my surprise, none of the problems were attended to and it seemed that the set was not touched altogether. I immediately went back and spoke to Mr. Ghosh at the center. This time I asked for a replacement only as I am not interested in a set for which I had to visit the service center twice within two weeks of purchase. He said that since he had closed my initial complaint, I will have to deposit the set again and he will write to his HO putting forward my case and I should be getting a response within the next two days. I deposited the set again on 21.04.2011 and insisted that I will accept only a replacement as I am simply not interested in a set which has come to me with a manufacturing defect and needs to be repaired immediately after purchase.

I received no calls thereafter after which I gave a call to Mr. Ghosh on 26.04.2011. He said that no intimation has come to him till now and the set might or might not be replaced. In case the instruction is not to replace, he will repair the same. I again reminded him that I will not accept a repaired set to which he retorted that it will be my decision to accept a repaired set or not. He also added that it might take 9-10 days more for him to get an advice from his HO in this regard. I again gave a call to your customer care thereafter, and was asked to contact the Area Manger Mr. Bikramjit ([protected]) and explain the situation to him. The said number is switched off since yesterday.

Now, I feel that my decision of purchasing a Samsung mobile was wrong and am subjected to such harassment due to my decision. I fail to understand that even after my new mobile set has been sitting in their service center for more than 12 days, their people cannot give me a definite answer.

Also, it is worth to mention that I have not seen more lethargic people than the ones sitting in their technical support. Their body language is so slow and lethargic and can put one to sleep by just observing their actions. Their attitude is also amazing in all the wrong ways. They act as if they are doing us a huge favour by taking a look at our phones.

Dear concern,
A Samsung washing machine was purchased by us from the dealer Vinod Enterprises ist floor Dr. Rastogi Clinic ,Greek ganj-Sitapur on 23/03/2010.Ist of all nobody from the company came to my residence to give the Demo. of machine,From first day there was a manufacturing problem in the machine for which i have logged a call to the dealer but no call was logged by the dealer in the co.as i was posted in Reliance Life Insurance Co.LTD,Gola br.so no enquiry was made by me regarding the complaint due to the lack of time.After some time when i got time on enquiring i came to know about the fact then after i logged too many calls regarding my problem & i request to replace the machine as the machine is in warranty period but couldn't get any satisfactory resolution to my problem & all the times i was cheated by both the employee of the Samsung Co.as well as by the dealer.Now an untrained machanic named, Bipin was sent to us for repairing the machine Dear but he couldn't repair the machine.After this act of machanic now the machine is not in working condition.As you can see in the attachment that from a long time we are suffering by financially,physically & mentally.Plz help us to resolve the problem.

I buy samsung refrigerator (180 ltr freshtech) in Aug 2008, after 1 year refrigerator not Cooling,i call to samsung service center, and repair in 800/,now i have facing same problem in 2011,

Sir,
Since last 4 months I'm trying replacement for my below detaild Samsung hard disks but the authorised service center of Samsung is not giving replacement.

He said you can take replacement from where you buy.

I buy Samsung 500 GB hard disk date 11-Nov-2010 with 5 years warranty from IT-Hub
shop no 383, Wolkar House, Lamington Road Mumbai-400007
Tel: 23853337
for one month he is saying this hard disk was not buy from IT-Hub, after 1 month when I say to check invoice then he accepted.
One time he take the hardisk for replacement after 20 days he gave the replacement. then again he gave the dead hard disk of 500GB. Now again I submitted but right now he is not giving any response and not receiving my phone.
I am in problem and unable to buy other hard disk.
Please help.

Hi,

I had purchased one Samsung washing machine and Refridgerator two weeks back from Reliance Digital (Shipra Mall Indrapuram,Ghaziabad).When the products were delivered at my home(16/17 Ban Rd. Shipra suncity), the installation Engineer found one dent in Washing machine body so I refused the installation and asked him for replacement and he took the feedback.Later on I talked to branch Manager also and He agreed for replacement but now whenever I am calling him He is not picking the call which shows his unprofessional attitude.
It's more than 10 days and no action has been taken for the replacement of washing machine.I am providing the phone numbers of installation Engineer and Reliance Digital Branch Manager phone numbers for your reference.

Branch manager-[protected](Sipra Mall Branch)
Installation Engineer Ranjit-[protected]

Now I am left with only option to file a case in consumer court against this matter.

BR//
Hemanshu
[protected]([protected]@gmail.com)

I purchased Samsung Split AC of 2 tons capacity from Cool Care for my bedroom in January 2011. At the time of installation the cover of internal unit was found to be broken and the digital display was out of position. After 2 days Cool Care sent his person Tousif. He took away the internal unit and came affer 2 hours with another one and replaced it. This was done during day hours when I was in my office. The internal unit was making to much of noise. There are various type of noises. The relay function is audible from even outside the room. Every time the Compressure is on it gives a clicking sound and the same when it is off. Complaint was lodge, a person attended and said this sound will come.
Within 3 days the unit stopped cooling. Complaint was lodged. After 3 days it was attended and gas was charged. After 10 days water started dripping in my room and stopped cooling. After 4 days it was attended and again gas was charged. My bedroom has become a railway coach. We are sleeping in another room. Every time we call Mr. Damodar of Cool Care, either he will not pick his mobile and if by mistake he picks up he has different excuses every time. I am fed up of calling him. Three months have passed. Nothing is happening.