Samsung India Complaints & Reviews

Hi,

I bought an Samsung AC 1.5 ton on 1st May 2011 from Girias Electronics Tambaram, Chennai. From 1st day it is not working. The AC gets switched off once the compresser gets ON. When complained with the customer care, some technician came and told to buy a double booster stabilizer. I bought a double booster stabilizer and the problem was there again. Then some other technician came and told to keep the outdoor unit to a different place. The outdoor unit is kept in a different place and still has the same problem. Now the technician is telling there is a problem in the compresser and needs to be replaced. I don't know what to do if it continues like this. Now it is 20 days and not even the problem is found.

Please advise on what can be done next to this issue. Can i go for consumer court and how can i do that?

Thanks,
Arun
[protected]

To whom it may concern

I deposited my mobile at Sabsonic (exclusive samsung service centre), Loudon Street, Kolkata on the 2/05/2011 with the complaint (nature) "Set gets heated while charging. Battery backup extremely low. Problem for last 2-3 days".

My handset being a high-end mobile I expected that when I was informed on 5th May 2011 to collect my mobile, it was ready (as informed).
But when I got the mobile the software of the mobile was reloaded (with all data deleted) despite of special mention (on the service slip) of not to do that without information. Moreover the problem was never with soft-ware. The main problem wasn't solved and something else was done on the first instance.

Again on the 2nd instance on the 13th May (when inquired about whether it's ready), it wasn't put to test till that time as they were still stuck on what was the problem. It was tested after my call and was informed to me on 17th May that my mobile's circuit has to be changed.

I couldn't understand on why there was so much of confusion and unnecessary harassment on my part of calling again and again visiting 2-3 times over the same problem.

Though after speaking to Mr. Guha I am convinced of the problem but myself being a user of Samsung since 2004 (used 4 high-end samsung handsets since then, first one being D-800), I am expecting that Samsung could resolve this problem without charging me on the circuit panel. This is an ardent request from a Samsung user as to get my handset ready only with the service charges and not any other financial.

Looking forward to a positive outcome.


Regards

Tanmoy Saikia
[protected]

I HAVE PURCHASED MOBILE HAND SET MODEL NO. S5200 SR. NO. [protected] FROM NEXT RETAIL INDIA LTD. ULHAS NAGAR VIDE BILL NO. 18164 DATED10/09/2010 HOWEVER TO MY SURPRISE WITHIN THREE MONTH MEMORY CARD STARTED MALFUNCTIONING, FURTHER, AFTER ANOTHER THREE MONTH DISPLAY GETTING BLANK. NOW I HAVE DEPOSITED MY MOBILE HAND SET TO AUTHORISED DEALER OF SAMSUNG , MOBICARE UNR -3 BUT TAKING TOO LONG TIME TO REPAIRE IT. PL HELP ME

i am madhukar reddy,i bought a samsung 46'' led 6 series.that led picture is not clearly like total red colour.i told to customer care more times and went to servicing center at nalgonda but they are not responding to my problem.so i am never bought samsung product.your product and your service is very bad .i an totally unsatisfied with your samsung product.so pls improve your service if not close your products manufacturing.

yours faithfully
adama madhukar reddy
vill&mdl nakrekal
nalgonda
[protected]&[protected]

I have a Samsung Refirgerator, which started to give undercooling on the refirigeration compartment and was working well for the freezer. I lodged a service ticket with the main service center in BTM layout. One technician came after 2 days of intensive followup. He opened up the entire unit and after 1 hour of fiddling, changed the defrost timer, handed me a replacement+service bill of 800/-. It turns out that the technician belonged to some other servicing company that main center outsources the work to. On being asked he mentioned that the service for same problem within a month is free and the replaced part has a warranty of 3 months. The fridge worked for a week and again started giving the same problem. I called the service center again, and the trouble starts. They came to know that this visit will be in their service warranty period and thay started stalling me. "Yes ma'am, our technician will be there in one hour", "he has left from office and will be at your door in 15 mins" and all type of lies and excuses kept coming in for 2 days. One technicaian finally came in from main center on 3rd day, but when he got to know that the earlier service was done by their contract partner, he didnt even touch the fridge, and gave me the partner phone number to followup. the same story continued for 1 more day - same set of lies., in the meantime the fridge is shutdown. They stopped picking up the phone. I kept following and they never turned up.

I want to know what action I can take against the Main BTM service center and their partners - who not only replaced unneccessary part, gave me trouble for 3 days, kept on lying and working in unprofessional way and did not even complete the service.

Hi Samsung authorities,

Samsung Galaxy Ace S5830 is good featured mobile for the money we pay. Absolutely we expect the phone to function with the expected features. No idea why would such reputated company release this with 6 major unresolved bugs.

It would remain the best gadget of the year 2011 for mobile worth around 16k I[censored] people could resolve these issues. I am totally frustrated, because mobile is to keep in touch and i found my mobile without tower until i noticed.

Samsung Galaxy Ace S5830 was bought 2 months ago. Some high priority functionality crashes are associated with this.

1. while ur listening to FM, i[censored] get call for multiple times. at one stage your FM will get disabled. Even on opening FM radio application, the command is switch on the radio. where as there is no such option - Only solution is to shut down your mobile and switch on again

2. FM is unresponsive when you plug in the earphone, the earphone is detected and you can listen songs in gallery but you cannot listen FM - This is an intermittent issue

3.WiFi Error - While you use your mobile i[censored] completely lose your wifi tower and get it back the mobile gets an wifi error. ther condition is multiple times i[censored]r wifi tower varies(weak signal). Even on switching on switching off and switching on Wifi, the error message is WiFi error - Only solution is Switch of[censored]r Mobile and switch on Again.

4. Network problem - I[censored]r mobile network is weak, Your network becomes unavailable, But it has to get back the network once it reaches the strong network, Unfortunately your mobile will remain in no tower without your knowledge till u find it. Even in finding the available network and selecting it, the command is Unable to register to the network. - Only solution is Switch of[censored]r Mobile and switch on Again.

5. Unable to call or Message - On swiping through right in contacts for call or swiping through left for message. The color is just retained and it never makes a call or message. this issue happens when u switch on your Mobile. Possibiliy you have to wait for 10 minutes or if still problem exist then - Only solution is Switch of[censored]r Mobile and switch on Again. <Even when u switch of and switch on this propblem persist as a n intermittent issue>

6. Hanging - So far my mobile hanged for about 20 times within 2 months. The buttons and the touch screen becomes unresponsive. You cannot even shut down it properly but hod the power button for long time and switch off.

Minor Issue - 1 Performance Issue - Mobile is very slow on playing angry birds, it is not initially slow, when u play for more than an hour it gets stucked very often. No video player icon in the available default icons.

2. Heat - phone gets heated up a lot while charging and while running applications.

Dear Sirs,



I am being compelled to bring in to your kind notice the callous
attitude of SAMSUNG people here in India.



I bought a split 1.5 ton split AC MODEL No. A/C 18ETAX ,,, PURCHASE FROM MARUTI SALES & SERVICE
3,SETHANA PLAZA COMPLEX
SAMI BASEMENT,
STATION ROAD,
BHARUCH.- 392001 and
CONTACT NO. [protected]

Since we are complaing from so many days than also they are not replying anything and not also informing any thing that they are able to come or not .

The last time we had coplained on followed date

DATE:- 20/03/2010
COMPLAIN No.:- [protected]
for not cooling properly and when the temperature goes upto 27 degree the compressor gets off and it restart on 29 degree this happen again nd again

it was repaired at that time properly but after just 1 month it gets same problem nd happen on

DATE:- 17/04/2010
COMPLAIN No.- [protected]

It was repaired t that time properly but now it happens again and again it was not cooling properly
and the TECHNITION said that the display has damage and they r not repairing also
and also they could not found some problem and just excusing us and not saying what happend in it properly

The complain date is

DATE:_ 16/05/2011
COMPLAIN No.:_ [protected]


it was done properly but after few months it happen again when it was needed in summer season we complained
in MARUTI SALES AND SERVICE on 11/04/2011 but they are not replying good and not knowin to us that their sales man can come or not we called them so times than also they are not replying just making ascuse and today I had gone personaly on the MARUTI SALES AND SERVICE shop and than also they are ascusing to me so we are complaing to you so we are requesting to you that as fastly you can get repaiered our A/C we are most thankful to you
on 11th APRIL 2o11 which developed a technical snag after a two
year of its purchase. I have been writing mails / speaking to
customer care people for around 15-20 days but nothing has moved.



I have been left with no option but to knock on your door for expediting
the repairing of my AC.



Kindly look into the matter and do the needful.



With regards,
YOURS THANKFULLY,
Z.A.SHEIKH

31- RACHANA NAGAR 2,
BEHIND PRITAM NAGAR SOCIETY-2,
NEAR SHARDA NURSING HOME,
ZADEHWAR ROAD,
BHARUCH. 392001 "GUJARAT"

TO CONTACT US
MOBILE:- [protected]
RESIDENCE :- [protected] .

My Name is Ruchi Gandhe from Mumbai, andheri East.

I had purchased Samsung Mobile, Wave 7233 model on 12-Feb-2011 from Top - 10 mobile shop in Ville Parle East Mumbai. (Tel- [protected]/[protected]

My complaint is that from the date of purchase my pone has hanged twice in midst of some work being done.

On 12th March and around 14 April I have submitted my phone for repairs to Metro Telecare in Andheri (East) Mumbai.

On the first Occasion, as a part of resolution they had just formatted my phone and given me back. But on second occasion they admitted there was a motherboard issue and it took them around 10-12 days to fix my phone. I Finally got the same done around 8-May-2011.
At this time I was promised that it will be taken care and this issue will not re-occur

Work Order Nos. for the complaints booked on 12th march and in april mid week are 11362 and 12191 respectively.

I am tired o[censored]sing this phone which is remains more at the repair center than being used by me.

today on 18-May-2011, my Phone has again got hanged up and I am at my wits end to understand what could possibly the issue that the phone gets hanged every time.

I want to know how Samsung which is trying to replace Nokia in the Mobile Business has such a pathetic Software loaded in Wave 7233.

The phone has become an embarrassment for me. I want a total replace of the phone as I know that till the warranty period Samsung might even do the repairs at their usual slow pace but after Warranty I am on my own and this issue will still keep coming.

I cannot keep going to service center all the time for repairs. This is not for what I bought the phone for.
There is no consumer delight in spending Rs.11000 and still not enjoying the benefits of a smart phone as Wave 7233 is being marketed as.

I hereby register a formal complain against Samsung and demand a replacement of the handset with New piece.

Please treat this request urgently.

After sending my mail yesterday,Today Mr.Sanjay Thakur,service center head of Kesar Electronic call me at the time 3.19 pm and said your AC compressor is not working .We are changing your AC compressor,so that you have to pay for this Rs.5000/-.I replied why we have to pay for this,because kesar electronic first time received my AC for gas filling that time my AC compressor is working properly .I received my AC after gas filling ,only after 4 days my AC again not working. Than I am again complained as our BP No.[protected] dated 8/5/2011 . Please help me ,I do not want to pay any thing,because it is not our fault ,It is a Kesar Electronic fault. . Regards . Kunwar Sameer Raj (M) [protected]

A printer with above quoted specification (Sl No. 8P 67BAKS600378X) with cartridge - owned by A L Munikrishna r/o 10-1-68, SV Nagar, Nagari, Chittoor distt, AP was handed to Samsung Auth service centre on 14 April 2011 vide work order No. APRIL2011 dated 14 April 2011 was handed over in the Authorised Service Centre (ASC) Tirupati with the complaint of "paper not taken & fax not working". This was supposed to be collected within a week on the plea that spares, if any, required are to be got from Noida (UP). But surprisingly, after a lapse of one month and 6 days and despite numerous telephonic enquiries, the printer is yet to be delivered to us after completing the job. Repeated telephone calls are given the stereotyped response of two or three days. Nothing has been conveyed from the centre on their own, but has to be enquired from the customer side - ie., our side - being the sufferers. The contact number given in the work order for the ASC is[protected]. Please look into our grievance and may direct the concerned to initiate necessary action, as our day-to-day business of running office work has sufferred immensely, till this day. Our contact e-mail id is "md.[protected]@gmail.com" and mobile No. [protected].

My father purchased mobile handset of Samsung multimedia phone (Model C3530) On 6-5-11 which was of Rs 4235..Whenever i used earphone to hear FM it used to hang and screen got blank and all other operations stopped.I purchased this handset from a retail outlet named HOTSPOT ,SPICE Retail Ltd.,Shop No.G-2,Shri Ram Tower,Ashok Marg,Lucknow.I have submitted it on 13-05-11 that is just after 7 days of its use.in the samsung service centre,AGARIM TECHNOLOGIES,Authorised Service Centre,A-29,Opp. Ram-Krishna Math,NiralaNagar,Lucknow.The service centre is saying that it has some software problem and thus its PCB will be changed and it would take 20 days.I want a new handset as I have paid for a brand new set and not for a repaired one
thank you
shaheen (mob. [protected])

We have been calling the Samsung Service Centre repeatedly, in order to service their Washing Machine, which needs a wiring replacement. But in response we are told that the wiring is not available and will be fixed when they get it. And we have been kept waiting for almost 4 weeks now. Still they have not been able to service the Washing Machine.

This is a complint regarding Samsung Digi Rap phone which I had purchased on the 18th of February, 2011 with a
Bill Innovice number I2010-11/[protected]
Model no. SCH-B379
FCC ID: A3LSCHB379
This CDMA phone at first within 5 days or so was gviving problems in the MIC, which was ultimately replaced in about 15 days at a samsung service centre. Since then it has never been well. Now whenever I am inserting a sim in the phone the network is not coming and the phone is hanging on without any activities. Sir, you just say is it possible to give the so new phone again and again to a service centre.
I hope you will make provisions for a replacement of this phone or else I will have to take major steps in this repect.

Hope I will get a response soon.

I had purchased a samsung mobile model 3210 with the ime no [protected] on 03.08.2010. There was problem with you tube performance so I had givem my phone for repair at service centre in bhilai near Axis bank. My mobile was keptin the servce centre for nearly 20 days and the problem remain unresolved. The service centre returned my mobile saying that it is not repairable and after using the mobile for 2 days i found that another problem also occured which was not there when i had given my mobile in service centre i.e the problem of sending photos by message. poor service . My mobile is in warranty period eventhough it is not resolved. This is my last time ever i have purchased samsung mobile . due to your poor service and not good response. i will not purchase samsung mobile in future .
If possible, i request that my problem may please be lookedinto and resolved to keep good name to your company.

Purchased the Samsung Washing machine full automatic - WA82A5R on 10/5/2011. Called the customer service for the installation and demonstration on 12/5/2011 and the registration number is [protected]. Till date there is no response from agents. Called more than 4 times till date and everytime we get the response that by 8 p.m. the service guy would come. And when called, they have closed the registration by mentioning Address unknown, when the address is clearly given.

The product is not a show piece to keep at home, we purchased the product to use it, It is almost a 7 days we purchased the product. Make sure the service rep is visiting our house to install the product today.. or else the same complaint would be sent to Deccan Chronicle - consumer feedback.

Address:

5-182, Road: 5, R.B.Reddy Nagar,

Above Tirumula Saree Center,

Almasguda Grampanchyath,

Almsasguda (Saroor Nagar Mandal),

(R.R.District), Hyderabad - 500058.

Phone: [protected]

Route to reach the destination: Malakpet bridge - Santosh Nagar - Meerpet X roads - Almasguda.

I have lost samsung champ C3303 mobile. The IMEI No. is [protected]. Can this be traced. The tracker is ON

I purchased 1.5ton split AC ( model no. AS18EFBXTL - product serial no.- A300PZES401297D) on 15.04.2009. Customer registration no. - [protected]. The recurrent problems faced are as follows:
1. Power PCB had to be changed twice - on 09.05.2009 and again on 23.03.2010.
2. Gas leaked out and had to be changed on March 2010.
3. Continuous water leakage in the room for which complaints were logded on 11.05.2009, 29.05.2009, 14.06.2009, 17.06.2009 and again water is leaking now very often. Everytime service engineer came and made adjustments.
4. Compressor was not working due to failure of condensor and some other part which had to be changed on 12.05.2011 on payment of Rs. 856/- (BP No. - [protected])
Do you call the above usual / normal for a product like Samsung? All my aspirations for a Samsung product has been SHATTERED. I will never recommend samsung to my friends circle. I need to purchase another AC for my 2nd room and I am thinking to purchase some other brand and not Samsung. I am totally frustrated with Samsung.
My email id is [protected]@gmail.com. My contact number is [protected], landline number is[protected].

My mobile set (Samsung GT-3313) was not working properly. So, I submitted it, twice, to the samsung service center (Devojyoti Infotech; 272/2 Dumdum Cossipore Road, kol-30). They are not giving me any information about the status of my mobile. i deposited it on 02/05/11 for the second time, for the same problem. till date i have not recieved my set. they are saying for last 1 week that they are testing my set. first they said that the charging connector has burnt. they took 940 rupees and gave it to me. that was the first time they repaired my handset. after 1 week of that incident, my mobile showed same problem. I deposited the set for second time to them on above said date, 02/05/11. I don't know what are they doing. Now they are saying it is the mothernoard that is making problem. if its so, then how they returned my handset on the first time,i deposited to them. I have proofs with me, i.e. their receipt. Please help me out of this harassment. Its the authorised service center. I am afraid whether i will get back my handset or not. They said that they are trying to repair it without changing the motherboard. I have my warranty period, why dont they change the mother board,if so??? Afterall it is under warranty. Please help me out of it. I am having my exams, i leave alone and i am registering this complaint making out time out of my study times. I hope you can help me... Even samsung company is not responding. i cannot take this harassmant. after all they should track me and inform me. whereas i am doing it daily, and they are saying that it is being tested. For 2weeks???? Is it possible??? Their phone number is:-[protected]. e-mail:-samsung.[protected]@gmail.com. My receipt number is 24526. They require this receipt number to tell the status. Please help me... i will be very grateful.. What should i do??? A police complaint????

kallumama
bulaki123
[protected]@gmail.com

We had opened a complaint with Samsung regarding top mounted/double door refrigerator(575 ltr, model SR-S20NTD) - the freezer side was showing higher temperatures(-3 instead of -20
which it used to show earlier). That time, a guy called Salman(from firozabad service center) visited us and informed us that there is a problem
with gas and that we would need to get it refilled however he recommended us to wait for 2-3 months and then get the gas filled. He also mentioned
that nothing can be done to fix it right now.
The fridge stopped working COMPLETELY on 15th april 2011(thurs). I filed a second complaint (number [protected]) with
Samsung customer service. Kamran visited us from the local service center on 18th April(monday),
he didnt look too knowledgeable and claimed that the PCB is spoiled. He promised to call us from his office and tell us the exact problem.
He wouldnt leave his mobile number with us and eventually he never called. The local service center in Firozabad is HORRIBLE - incompetent
engineers(if I can even call them engineer, they arent even proper mechanics) and an equally incompetent boss Mr. Mohit Bansal.

Repeated calls to the phone complaint number of Samsung also dont help - all they do is promise to ELEVATE the priority of your
complaint(Only God knows what those do sitting in front of a computer, maybe click a button and tell you priority is bumped)
and also promise a callback from their side on the same day. The call never comes(no one in Samsung cares about a customer who has already
made the mistake of buying their product).

After multiple calls to Mr Bansal and Samsung customer service(phone number[protected] and a wait for 3 more days, another local technician
Bantoo visited us and claimed that there was no PCB problem, instead the compressor has gone bad and the gas is leaking.He promised to put in
order for new compressor(which was going to cost us Rs 5000).

We were okay with paying up since the temperature in Firozabad(UP) had been steadily going up(it was already in early 40s). The compressor took 7
days to arrive from ghaziabad(which is about 6 hours drive from Firozabad). In this interval, we kept on pleading with Mr Bansal and customer
service to atleast give us a tentative date by which we could expect it. After some more misery, the same guy Bittu arrived on 29th april
and he replaced the compressor, filled gas and immediately charged Rs 5000 from us. The fridge had not started working properly till then but he claimed that it would take a few hours for
it to come to the right temperature. Another phone call to Bittu/Mr Bansal and next day he arrived with a Senior engineer(??) from ghaziabad called
Kalyan Singh to get a second opinion.I was hopeful that a technician from bigger city will probably be more experienced. Anyways, as per him
the guys from local service center filled too much gas due to which the pipes were choked and hence the fridge was not working even with the new
compressor. He suggested us to allow the fridge to be sent to Firozabad service center for repair. This is an expensive fridge(costed us to the
tuneof Rs 60,000). Even though we didnt trust these local technicians too much, we had no other choice but to send the fridge to them on 1st May.

From that time onwards, Mr Bansal became almost inaccessible on phone - he would pick my phone once out of atleast 15 attempts to reach him.
We requested him to atleast provide us with a standby fridge(assuming a big company like Samsung would atleast have that facility), he claimed
that he doesnt have one and he would get it in a day or two(well that STANDBY fridge never reached us).

The fridge was delivered to us on 13th May(after 12 FULL DAYS OF WAITING and SUSPENSE). The fridge has exactly same problem even now, no
cooling, high temperature. Mr Bansal made sure that our complaint was closed(without waiting to verify from us). Today(14th May) when I called up
Samsung customer service, I got to know that now they will reopen my complaint.


I am not sure if this fridge is ever going to be repaired :-(

I have bought a Samsung Corby Plus on 13/5/11 from Shubham Gift And Novelties ABIDS HYDERABAD which had a corrupted memory card and i wasn't given a replacement from your service center of habseeguda Hyderabad and they told that the memory card is not manufactured by samsung it is a complimentary item and they are not responsible for the MEMORY CARD and they also told me to contact the customer care when we contacted them by calling then after listening our problem our call was kept on hold for 28 mins.

IN THIS CASE WE ORDINARY PEOPLE HAS NOTHING TO DO AS WE HAVE PAID FOR THE PRODUCT DEALER SAYS GO TO SERVICE CENTRE & SERVICE CENTRE SAYS GO TO CUTOMER CARE ??? ITS VERY FUNNIEST WAY TO CHEAT THE CUSTOMER BCZ HE CANT FIGHT WITH ANY COS PERSON
PLZ DO THE NEEDFUL AT THE EARLIEST