Samsung India Complaints & Reviews

I purchased Samsung Split AC of 2 tons capacity from Cool Care for my bedroom in January 2011. At the time of installation the cover of internal unit was found to be broken and the digital display was out of position. After 2 days Cool Care sent his person Tousif. He took away the internal unit and came affer 2 hours with another one and replaced it. This was done during day hours when I was in my office. The internal unit was making to much of noise. There are various type of noises. The relay function is audible from even outside the room. Every time the Compressure is on it gives a clicking sound and the same when it is off. Complaint was lodge, a person attended and said this sound will come.
Within 3 days the unit stopped cooling. Complaint was lodged. After 3 days it was attended and gas was charged. After 10 days water started dripping in my room and stopped cooling. After 4 days it was attended and again gas was charged. My bedroom has become a railway coach. We are sleeping in another room. Every time we call Mr. Damodar of Cool Care, either he will not pick his mobile and if by mistake he picks up he has different excuses every time. I am fed up of calling him. Three months have passed. Nothing is happening.

I purchased Samsung GT B7722 in December 2010 and was having problems with it right from the very first day. The handset takes a very long time (about 4 hours) to get it charged. Along with that , it reboots itself without any reason. Already contacted several times within 7 days from the date of Purchase with no solution from them.Contacted there service center thrice in South City with no resolution. Even after 3 commitments of the product replacement and 1 for the refund of the amount, nothing is being done on this. Just wondoring if there is any solution anybody from samsung can provide. If you wish to serach for the complaint status you can search it from my mobile number [protected] or [protected]

To be honest Samsung Sucks a lot. I am not going to purchase any product of samsung in future nor will suggest anyone to purchase any.I will also make efforts on all the social networking sites like facebook / orkut and will do negative marketing from them

I have purchased Galaxy 551,

There is NO XT9 Preferred Test and Swype option inside the mobile even if it is mentioned on the Box/Manual and Samsung Website.
Refer http://www.samsung.com/sg/consumer/mobile-phone/mobile-phone/infotainment/GT-I55...⇄

My mobile shows, only Samsung keypad Settings with following options and NO SWYPE:
1)Input language 2) Keypad sweeping 3) Auto-capitalization 4) Voice Input 5) Auto-full stop 6) Tutorial But NO XT9 option (how to access dictionary in its absence)

Also the phone does not have MOBILE TRACKING option in it

I personally went to the Samsung Service Center, but they told me they cant do any thing about this.
You don't get what is mentioned on Samsung Website.. this is unacceptable behavior.

Also when I mailed the company, no one cares to reply back.

dear sir,
my home appliances is a allways samsung company.
but,samsung airconditioner service is a very poor,
no response in a service center from a'bad.,
so,online complaint. plz,a'bad service center forward,
my complaint are airconditioner temprature penal up & down missing no,
so,please,repair very urgent.

regards,
ashok shrimali,
asst.manager,
airan consultant pvt.ltd.,
ahmedabad-380001.
cell:[protected].

we purchased samsung refrigrator RT26CDWB1/XTL/2010( double door ) on 14th april and went on holiday for 3 days after returning we fouund that it was not working. 3 days we thught that we are lacking in the knowledge of setting and then on assuring ourself that it is not a matter to be resolved ourself we complaint in customer care on 21st after 2-3 follow ups an engineer came and declared that it was due to over refrigeration and ice accumulated. it is a defective peice and 30-40 days will take place for its replacement. i was shocked to hear this because i myself is working in a a godrej company and we have well satisfied customers.if this is a assurance from samsung then it is worthwhile to spend money on samsung products. we are still waiting for corrective action from samsung company.
OUR CONTACT NO. IS [protected]

Dear Sir/Madam,

With due respect, I would like to lodge my compalint against samsung Mobile India (India).
I bought this Samsung Corby (GTS 3653) Handset in June 2010. From the very 1st week I am facing this Problem of Screen. Its screen got stuck inbetween doing any function on this handset. I am continously facing this problem. For this problem , I have already visited Samsung authorised service centre twice, But still facing the same problem, and after visiting 2nd time to service centre, my fone is dead from then, its screen not working. Its already under warranty period, still those service centre people ask me to pay[protected] Rs.

I have come to know throgh some reliable sources that you people provides justice to consumers like me.

So Please do the neeful.
I am just tensionised just because of this handset.
from the day of purchase , i am unable to use this cellfone properly. and i don't get time to visit service centre again and again because of my busy working schedule.

please do the justice.

lalit
[protected]
New delhi.

I have purchased a Samsung mobile (B-3410) of Rs 7900 from Sheeba Tel, Janak Puri on 16/05/2010. Within 6-7 months its touch screen stopped working. For repairing it, I have submitted my mobile at the authorized service center of Samsung that is "Sai Enterprises", UG-30, Suneja Tower-2, District Centre, Janakpuri, Delhi-58 on 22/dec./2010. They said to collect mobile on 8/1/2011 but did not returned and said that they do not have repairing parts. From that time till now(23/04/2011), I went there at least 10 times and called them at least 100s of times but every time they returned me back saying that will repair soon and sent it to my home address. I'm totally fed up with this behavior and want the compensation for this mental and economical harassment.

I bought the phone Samsung S-5350 on 17-Feb-2011. The phone keeps going off automatically. The first time I complained was on 16-Mar-2011 (Customer Cmplaint# [protected]). At that time the problem was the phone used to drop calls all the time. I then gave it to the authorized service center in Andheri (W), Muymbai. They said it was a software issue, so updated the software and gave it back to me. After I got it back, it started now giving more problems. It hangs often and later it used to go off and not come on for 6 to 8 hours. I again gave it for repair to the same place on 18-Apr-2011. They said they need to check it so they'll keep it with them for 2 or 3 days and they'll call back when it's ready. On calling them, they said they are still checking it. Today (23-Apr) I finally went to collect it since there was no response from their end. The problems still persist but your service center says the phone is fine. I called the Samsung customer care on [protected]. They keep disconnecting the calls. I finally got a chance to speak to a technical expert who kept telling me to go back to the service center or another service center. He then disconnected the line when I was talking.

On April 16, 2011, I have fully paid for Samsung Refrigerator Model No: RT-26 HCLB1 REF/250 LTR to Great Eastern Appliances Pvt. Ltd. at 66, Syed Amir Ali Avenue, Kolkata-700019. Bill No: BB/CB/00140/11-12. & delivery date was within 18th April 2011, but still I not yet received the product. I had tried to call them so many times but their response is very poor. My requested to if they are not able to supply the product then please return back my money.




Bijoy Prasad Chowdhury

AF-238. Rabindra Pally.
Kestopur. Kol-700101
Near: Purono Shib Mandir
Tel: [protected], [protected]

I purchase new Samsung S3310i(FAILURE MODEL) last month....that mobile got some problems...Go to contact list search any name in your contact list and edit that contact and save after that press right nevi key ....... MOBILE WILL AUTOMATICALLY RESTART .... SO DONT BUY THIS MODEL ANYWAY. .... ITS FAILURE MODEL ......And also I gave to samsung service centre....ITS VERY VERY WORST ALL SAMSUNG SERVICE CENTRES in Chennai....MY ADVICE TO ALL DONT BUY SAMSUNG PRODUCTS......

I have lost my mobile handset on 19th April, 2011 with SIM card ([protected]) from my residence in Kohima. It was stolen. I am sure about it. Kindly block the same. Details of the mobile are :
Model: Samsung/GT-B7722QKAINU
IMEI/Serial No.*355317/04/033642/1*
Colour: Pearl Black
Battery: AA1ZBO455/4-B
Charger: SC2ZB23/5/7-E
I have bought it from AMP Elektronics, Paona Bazar, Opposite Usha Cinema, Imphal West Manipur bearing rreceipt No.10051 on[protected].
Please block this handset immediately.
Owner's Name: Moiranthem Nandakumar Singh.
Email Add: [protected]@gmail.com
Alternative mobile No.[protected]

i have purchased this handset on 15 jan, 2011. in just 3 months it becomes dead & as usual was set hangs itself. i have given this set to nirala nagar service centre named "H.D. Associate". first time they have said that it will get repaired in 3 days, so i have gone to recieve my set on 7 april and given on 4 april. from that day they are continously giving me further timming. i have already informed to their's area manager Mr. [censored]ij but same no satisfied response i get.
Now atlast i don't wont my celphone back, instead its cost that i have invested, plus 100/- RS. per day from 'submisson date' as a delay charge in place of convenance that i have spend from the company.
Adarsh Gupta
[protected]

Dear sir,
my samsung set purchas19/2/2011
service center no[protected] my mobile was hang and calling than swhich off
so plz servivc center two times and problems not srot out
thnaks

My Samsung PC studio does not get installed correctly in windows7 and it does not detect my Samsung metro GT-S3310 mobile.

Hi,

I would like to highlight my displeasure & disappointment with the product (model: Wave 2 8530) that I purchased from one of the authorized dealer of Samsung - Noida, India.

I bought this phone on 1st Feb 2011 and to my surprise I have to visit the service center within 2 months of purchase.

Issue description – Problem with touchscreen, constant display o[censored]SB symbol, over heating & very less battery life.

I showed my phone at one of the authorized service centre located at D-170, Sector 63, Noida on 16th Apr 2011 (Job# 1172). To my surprise I was asked to leave my phone as the mother-board was damaged. I have been told that mother-board of my new phone would be replaced and I will get my phone back in 1 week.

Replacing the motherboard within 2 months of purchase?????

Please suggest if the warranty of my phone would be extended????

If not, then please treat this email as a formal request for refund or replacement of the handset.

Regards,
Mona
[protected]

Otherwise, as a customer - I demand an explanation & justification.

Model – Wave II 8530
Date of Purchase – 1st Feb 2011
Point to Sale – Jumbo Electronics, Noida
Service Center – GNH Telecom, D-170, Sector 63, Noida


Please feel free to revert in case you require any further information

2nd day:
I just received two calls from Samsung Customer Service department. 1st call was from customer service department and was very helpful and supportive, whereas, the 2nd caller was from a different department. This person was very rude and started explaining that Samsung has no policy of replacement of the phone and had advised me to go ahead and file a complaint against this policy in the consumer forum. I never wanted this kind o[censored]npleasant events to happen with Samsung, but can’t afford a 17K and 2 months old phone to get repaired

in 19 april 2011 onwards i have not able to poen my message holder in the mobile phone( samsung )
so i contacted the customer care and they said me to contact the service centre .today i went to the service centre and they solved the problem after long times waiting .they charged 276 rupees as service charge . wnen i contacted my friends who have samsung phones some of them also experienced the same problem . the problem is not the user's mistake it is the software complaint . so the company should repair it free of cost. i esnd some mail to the company regarding this matter . if the company's response is bad surely i will go to the consumer court

Respected Sir,
I have lossed my mobile phone from my hostel. So please help me to find it.

Your name: Vasave Satesh Vasant

Address: Room No. 187, Shivalik Bhavan, G. B. Pant University of Agri. & Technology, Pantnagar, U. S. Nagar, Uttarakhand-263 145

Phone model: Samsung Metro 3530 (GT - C3530WSAINU)

Make: Samsung Electronics Huizhou Co. Ltd. Chan Jiang Town, Huizhou City, Guangdong province, PRC, P. C. 516229 (CHINA)

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com

Missed date: 18/04/2011

IMEI No. : [protected]

I purchased a SAMSUNG mobile 3353 for my daughter on 20th Feb.'11. She started using the mobile after her CBSE board exams say 24th March'11. The set was not working properly and as such I gave the same for repairs. The servise centre people said that there is problem in the software and the same is to be reloaded. They kept the set for three days and returned to me after reloading the software.

The set developed more problems like :

1-Ganging
2-Auto off and on
3-Data cable not getting connected

Once again I gave the set to their service centre at [protected] Technocare Shop No. 102, Ganga Shoping Complex , Sector-29 , NOIDA on 4-4-11 vide Bill No. [protected], with an assurance that the same will be rectified within 4-5 days as it needs change of the PC.

I have approched the Servive centre more than six times but of no avail. The Manager of the concerned centre Mr. Ranjit promised me on 18-4-11, when I met him in person, that the set will be repaired and delevered to me at my residence on 19th April'11.

No honour to the commitment neither courtsey to attend the call whenever I have called him.

I have also reported the same to their central CUSTOMER CARE centre witha promise from the attendent that the REPRESENTATIVE from mobile Div. will call back. But once again you are left in lurch.

This is what SUMSUNG is TALL CLAIMS with little essense.

ANAND KISHORE
[protected]

20/4/11


I BOUGHT SAMSUNG MOBILE CORBY GTS3653 DATED 26/4/2010FROM TELEPHONE SHOPPE IN AUNDH PUNE WITHIN WARRANTY PERIOD THE TOUCH SCREEN DID NOT WORK
I WAS ASKED TO GO AT SERVICE CENTER AT AUNDH ROAD SERVICE CENTER REC NO 5901 24/3/11 DURING MY FIRST VISIT THEY HANDED OVER THE SET.SAYING IT IS IN WORKING ORDER .LATER I FOUND STILL THE SET DID NOT WORKED I WENT BACK FOR REPAIRS AFTER ONE MONTH THEY SAID THE SET IS DAMAGED AND MOTHER BOARD HAS TO BE REPLACED BY AND CHARGING RS 2500 .

I GOT CALL FROM THERE OFFICE ABOUT MY SET THEY ASKED TO GIVE FOR REPAIRS IN SAME SERVICE CENTER .
IF THEY DON'T HAVE TRAINED TECH WHY SHOULD I GIVE MY SET
UDAY WARKE
PUNE

SINCE LAST WEEK I HAD COMPLAINT AT UR SERVICE CENTRE, YOUR SO CALED TOLL FREE NUMBER ETC. BUT NO ONE IS ATTENDING THE COMPLAINT WHEREAS THEY SAY KINDLY WAIT OUR ENGINEERS WILL ATTEND UR CALL SOON. KAHA GAYE WO SO CALLED MADAR......D ENGINEERS. WHAT IS THE COMPANY THINKING ABOUT THEIR CUSTOMERS. ARE WE FOOLS TO BUY ONLY YOUR PRODUCT WHEN THERE IS SUCH POOR AFTER SALES SERVICE. I AM SUFFERING WITH HIGH BP PROBLEM. ARE THEY WAITING FOR ME TO DIE.

PLZ DO ANSWER MY CALL.