Samsung India Complaints & Reviews

Hello,

I bought a Samsung Air Conditioner last April. The company provides up to 3 free services in the first year of its purchase. I requested for the servicing of my AC on 14 March,2011 and was provided with a Service Request Number - [protected].

The call center (which is based out of Chennai) person assured me that some technician will get in touch with me and take an appointment to come to my place to service the AC.

Since then, I have been calling the call center on a daily basis (twice or thrice) requesting them to send someone and every time they make a promise to rectify their mistake and send some immediately. I have spoken to almost a dozen of them now from Supervisor (Uma, Rana) to their Team Lead (Praveen) but to no avail. Till date no one has come to service my request.

I am highly disappointed at the quality of service provided by such a popular and massive brand. I hope someone takes note of it.

Thanks
Saurabh
[protected]

I PURCHASED MICROWAVE CE104VD-B 28 LITER ON 18/03/2011.
ON EVE OF HOLI FESTIVAL AND CALLED MY FRIENDS ON HOLI, IT WAS SHAME FULL CONDITION BEFORE THEM ON HOLI WHEN MICROWAVE CE104VD-B 28 LITER REFUSED TO WORK FOUND DEFECTIVE. I HAVE TO TAKE THEME TO HOTEL FOR TREAT/ PARTY.

NEXT DAY IT WAS DEFECT CALLED SERVICE REPRESENTATIVE HE SAID DOOR DEFECT AND CIRCUIT DEFECT, NEED REPLACEMENT OR REPAIR.

CONTACTED KURLA SAMSUNG SERVICE CENTER, BELL RINGING NOBODY RESPONDING, SO CONTACTED ON MOBILE OF PRACHI, ENGINEER,INFORMED HER IN DETAIL SHE SAID REPAIR HOGA REPLACEMENT NAHI,
AFTER LONG DISCUSSION SHE AGREED TO REPLACE MICROWAVE IN 15 WORKING DAYS, SHAME, I SAID GIVE ME MONEY BACK NOT POSSIBLE, ASKED FOR SR.MANAGER SHE SAID YE HI JAWAB HOGA,.,
SHE SAID I WILL ARRANGE PHONE CALL FROM REGIONAL MANAGER IN 30 MINUTE, BUT NO CALL IN ONE HOUR, SO AGAIN PHONE HER SHE SAID MANAGER IS BUSY? HE WILL CALL ME AFTER 10 MINUTE.(THIS IS SAMSUNG'S INTERNATIONAL CUSTOMER CARE)

AFTER 15 MINUTE AN ENGINEER JAI KUMAR WAS ON LINE AGAIN NARRATED THE WHOLE STORY I SAID NOT AT ALL HAPPY WITH YOUR PRODUCT AS WELL AS SERVICE PLEASE TAKE MICROWAVE CE104VD-B 28 LITER BACK AND REFUND THE AMOUNT. HE SAID REFUNDING IS NOT POSSIBLE? AS IT IS NOT COMPANY'S POLICY? SUCH A SHAME . THEIR PRODUCT PURCHASE A DAY BEFORE NOT WORKING CONFIRMED BY SERVICE ENGINEER AND NO REFUND POLICY?

AFTER AN HOUR LONG DISCUSSION ( HE WAS NOT READY TO GIVE HIS SUPERIOR OFFICERS TELEPHONE NO. AS SAMSUNG POLICY?0 HE SAID HE WILL ARRANGE CALL FROM HIS BRANCH MANAGER IN 10 MINUTE. I SAID IF HE IS COMPETENT ENOUGH TO TAKE DECISION THEN ONLY ARRANGE CALL. WHEN I CONTACTED AGAIN AFTER 30 MINUTE HE SAID MANAGER IS BUSY? HE WILL ARRANGE CALL.
AFTER 15 MINUTE A CHILDISH MANAGER ? ATUL PAWAR CALL ME AND ASKED ME WHAT IS YOUR COMPLAINT? THAT MEANS NOBODY INFORMED HIM OR HE WANT TO TORTURE ME AGAIN NARRATING LONG STORY? SO IN BRIEF INFORMED HIM HE SAID REFUND POSSIBLE AFTER 15 DAYS, REPLACEMENT POSSIBLE. THERE WAS NO SERIOUSNESS IN HIM AND NO APOLOGY, NOTHING, ADDED HOTA HAI, HE WAS TALKING LIKE A CHILD, NOT AS MANAGER,.

HE SAID SAMSUNG ITNA PRODUCT BANATA HAI ELETRICAL PART HAI KHARAB HO SAKTA HAI. I SIAD I PURCHASED AN INTERNATIONAL BRAND MICROWAVE CE104VD-B 28 LITER YOUR ATTITUDE IS SO CASUAL. IS THIS IS DELLI KA MAAL OR CHINA KA MAAL? THERE IS NO QUALITY CONTROL ON YOUR PRODUCT. ON WHICH HE ASKED ME SILLY /CHILDISH QUESTION " TUM DOCTOR KE PASS JAATE HO TO KYA DOCTOR BOLTA HAI YE DAWA KAHANE KE BAAD TUM KABHI BIMAR NAHI PADOGE" I DONT UNDERSTAND IN WHAT WAY THIS IS RELATED TO INTERNATIONAL SAMSUNG BRAND MICROWAVE CE104VD-B 28 LITER.
I THINK I PURCHASED INTERNATIONAL SAMSUNG BRAND MICROWAVE CE104VD-B 28 LITER TO MY MENTAL HARASSMENT. THE DAMAGE HAS BEEN DONE.
WILL THEY BE ABLE TO PAY THE DAMAGE?
I SENT EMAIL TO support.[protected]@samsung.com
WILL SAMSUNG INTERNATIONAL BRAND MICROWAVE PEOPLE BOTHER ME TO REPLY?

WHAT IS THE PROCEDURE FOR APPROACHING CONSUMER COURT.

Dear Sir,
Greetings!!
I purchased CDMA Samsung mobile (Mpower Muzik SCH-S379) last year in July 2010. This phone made me a victim of Samsung because that phone worked terribly worst than any other phone. Since, the day I purchased SCH-S379, this phone is troubling a lot, in terms of time and money. This phone is full of tribulations i.e. network problem, phone halt and than its get switched off, phone automatically reboots.
Few months back my phone was troubling a lot more than ordinary days, I went to the authorized station “42, Bhagat Vatika, Civil Lines, Jaipur” and after many conflicts, and they took my phone because they were bound with warranty period and said that there is a software problem. They asked me to come back after 10 days. After 1st repair, I noticed that Bluetooth was not working, I went again to Samsung repair station; they denied to give their services. I told them it’s still under the warranty period and you people are liable for it but they didn’t listen to me and they were like come tomorrow, after number of wanderings, they accepted that phone was amended in their station but now they can’t take the phone because IC of mobile phone is lost.
I told that it was their fault, but those people were stubborn and denied completely. I don’t know why these people denied from the fact that they haven’t done any mistake and they denied that they will not mend the phone again. My phone is still under the warranty period and I never went to any local repair station. Just because of the fault of Samsung repair station I’m bearing cost of my mobile phone and the time which I gave in repair station.
Being a customer of Samsung my experience was not at all good. For you people it could be a minor thing but for me and my family we have lost complete faith from Samsung and in future we won’t prefer Samsung and we will not ask other people to purchase any product of Samsung.
At last, it’s my request, to see into this matter seriously, because in terms of right my phone is under warranty and as per the norms it has never been went to local service center and the people behavior on authorized center was absurd.
I want things to be done softly and patiently. Might be a single customer for you have no importance but one customer makes many customers.

Dear All ,

We had puchased a Samsung LCD Model No 40B530 P7R MSL from M/s Neha Electronics , Shop No B-7 , DDA Shopping Complex Mayur Vihar Phase 1 , Pocket 1 vide their Invoice No 17207 Book No 345 dated 25/10/09 .

I had complained to Samsung Service on 19th September vide complaint no / Request No [protected] that there is White Vertical Line 4" thick visible on the screen .

Today their service engineer visited us and to our surprise and shock he tells us that their is a problem with the panel which needs to be changed . The cost of the panel is Rs 20,244/- Plus 12% VAT , Plus service charges .

I fail to understand what kind of poor quality products is Samsung producing which does not even last for even One Year and 4 months . He also tells me that there is no AMC on this and the warranty is valid only for One Year . Our misfortune that the product performed till twelve months got knocked off immediately after the warranty , fortunate for Samsung that it crossed the warranty period of one year .

I would like Samsung to take a note of above complaint and replace the panel free of cost .

Regards,

Pavan Mathur
167-B , Pocket 1 ,
Delhi - 110091
Mobile No - +91-[protected]
Tel No[protected]

I have bought very unfortunately the SAMSUNG REFRIGERATOR RA19D model thinking that 5 Star model which made me to call the service people daily to solve the concern of below problem
1.Overheating of side panel - ( More than 50 Deg )
2.Door closing noise
3.Frequent compressor on &OFF during night hours also ( May be it is leaking )
My complaint no [protected] .After 2 visit by the technician still problem remained.
Both technician are not able to convince or solve ,Who will solve the problem.Pl solve my concerns.

I brought a samsung mobile wave 575 on[protected] from first day it has got problems with network and time till now i have been twice to service center but still problems is there and they are not able to resolve it , it seems samsung the the hell please do not buy samsung any more it is bloody hell. NOkia is the best i did a blunder mistake friends do not repeat ,

Vikas kumar
chennai
mob [protected]

hi!
this is harikrishna!
i am unsatisfied by using this samsung corby piece! while typing msg on touch screen & while opening cotacts by going to type a cotact name one search one of the trouble was getting as "NOT ENOUGH RESOURCES CLOSE SOME APPLICATIONS" after closing also the same trouble was coming again & again! so please suggest some instructions to over come this problem.
if possible please contact me.
contact number:[protected].

Respected Sir/Madam, I own a samsung GT-S5350 mobile phone,bought it last year on the 10th of June,still under warranty. Right now i am experiencing a software updation issue with the mobile phone. I was told that it can contain upto 500 msgs, but after 175 msgs it gives a msg. of memory full. But whenever i go to the service centre,the technicians over there just format my mobile & give it back to me & say that now it will work perfectly. This happend twice with me. Regards
Himanshu Malhotra
[protected]

hi i am narinder
i am so exited when i am purches 5722 samsang mobile on 16 mqrch 11. but after that when i am goto play video in mp4 format but its not play iam try so many tine i am take diffrent video from diffrent site but all time video not play in mp4 format ... i am eritate for that i am pay 8000 for that bt it can not work .
i am take wrong handset acording to my choice

Dear Sir

I have been chasing samsung to repair my cellphone from last 8 months, now they had come to a solution to pay 50% for repair.

When I bought the mobile there was little dust in the mobile phone I ignored it but after1 week the dust incresded.

I we care and nt to the service center and got it cleaned. But after 4-5 days dust was again there in the mobile. After 2-3 days i visited the seller. He said i cant help pls contact service Station. I gain visited tthe service station to get it repaired he again cleared the dust and promised the dust wont come again. But after 1 week the dust was gaian there in the mobile and I was really frustrated this time. I was unable to visit the service center as my exams were comming. After 2 months i again visted the ceter he said you wil have to leave the set for 10-15 days. I said wil come after later.

Mean while I was facing some more proble with the hand set. So I planned to mail my complaints to the customer care and I waited for there response bt there was no response from there side. I went to the service station again now they kept my mobile for 1 month and assured that all the problemhe will get repaired. The mobile was working firn for 1 month but again i started facing the same problems.

Now I was helpless and cant do anything. But lateron I came know about another email ID of samsung I again mailed my problems. This time they took aaction but that wasnt helpul.

There were asking me to pay half of the repair charges.

Problems in my mobile are the dust come into my moble phone, key pad are not working half display get light, camera is not working properly, set hangs too much, battery life is very less, mobile charging function is not working properly, the software of the mobile phone cannot be updated and others

sir I purchased samsung mobile from cariono next from kamla nager on 4/7/11 of Rs 12000/ from the very intial stage a problem noticed by me company repair it but further same problem again comes in phone again i visited service station at ADITYA INFOCOM PVT LTD 14 CENTRAL MARKET ASHOK VIHAR DELHI 110052 PHONE NO 65330697 & [protected] ON 11/3/11 THEY PROMISSED ME TO DELIVER HANDSET BY 14/3/11 I GO TO COLLECT PHONE BUT PHONE IS NOT STILL FUNCTIONING PROPERLY. I MAKE TELPHONIC CONVERSATION TO HEAD OF SERVICE DEPT. MR. ANSARI ([protected]) HE MAKE ME SURE THAT UR PHONE REPAIR IN TIME BUT AFTER ONE WEEK HE SAY THAT APPROVAL OF REFUND UR MONEY BACK SEND TO HIGHER AUTHORITY BUT ALL IN VEIN. I AM ESTATE AGENT MY ALL WORK DEPANDS ON PHONE MY ALL PHONE CONTACTS ARE DELATED PLEASE HELP TO REFUND MY MONEY FROM SAMSUNG

MY MOBILE BRAND SAMSUNG GLAXY 3 GT15801

IMEI NO [protected]
MY NAME VICKY

CONTACT [protected]
ADD C 12/1 RANA PARTAP BAGH DELHI

Dear Sir,
I made the great mistake of buying a samsung refrigerator RT 34 from a samsung dealer M/S perfection at Bhopal. The cooling and auto defraust system of fridge is not working since purchase and neither the dealer nor service engg is willing to do anything in the matter despite repeated requests. I do not know how the attitude of a company like this can so collosus and irresponsible. Kindly suggest what should I do now in the matter.

S K Gupta
[protected]

Dear Sir,

My name is Mayuresh m. chavan. on 30/12/2010 i swipe my card in nerul new mumbai in AC and LCD showroom i have purchase 1 samsung 1.5 ac on my credit card. but the shopowner was charge me 2% extra total amount swipe is 2900 but bill generte 21500/- that time i was call HDFC custemer care executive he was told me that swipe only 21500/- but when shop owner had dissccussion with him the shopowner ask for 2% from him he ask personel mobile no.

I have convert my purchase in emi your executive told my emi & she also charge me 2% its legal but why i pay 2% extra to shopowner. please help me on above asap. means my ac cost is 21500*2%*2%=22338/-Rs

Kindly look in to this matter very seriously.

Attaching invoice & swipe copy for your ref....

Waiting for your prompt reply....

Regards,
Mayuresh Chavan.
[protected]

Recently we have got a samsung mobile handset of model SPH-i325 from USA(United States of America). We are not able to unlock the handset.

So i request you to suggest a suitable solution with essential information. Please reply ASAP.([protected]@gmail.com)

Thank you!

Sir / Madam,

I have purchased new mobile handset SCH-S239 (CDMA) on last friday (11/03/2011).Along with the handset I have purchased the Bluetooth headset (HM100) . I am able to make outgoing call nicely with the blue tooth headset but some time the device creates problem with incoming calls.
I have tried to listen the songs via blue tooth but couldn't succeed....

sir
i am Jitendra Yadav
I purchased samsung B3410 mobile on 01/11/02010 and in Feb2011 it gets automatically switch-off after every 2-3 hrs. I lodged the complaint at service centre in Center point in Aligarh but they are saying that they are not having its main board(PB) thats i submitted this phone to the service to the samsung service center . at date[protected]. ,
now he said to me you can collect your phone after 5 to 7 days . but now he is saying you can collect your pnone at the month of april 1 st week .

so i request to ple give advised what can i do . i have jso much problem becouse i have a single phone
JITENDRA YADAV
[protected]

Dear Sir,
I have Samsung-GT-B5722 mobile phone and have also BSNL conection.I want to access internet from mobile to my laptop. In my mobile phone I found the internet,but such net was not access in my pc. I have visit to BSNL office for their assistance, but they could not find out such problem.They told me the soft ware of samsung (Kies) was open, but the internet conectivity option was not opened on your pc. Thats why conection could not be done. And they advice me that you go to the samsung service Center for their help.I have gone to samsung servicing center,but no one can help me.

I therefore request you kindly give some suggestion please.

Sanatan Nayak
Mob no-[protected]

Dear Mr. Ranga ( Bangalore Service centre),

It is Pathetic service support by Service depertment.

It is very strange on behalf of Mr. Dev Raj informing me on phone that commercial replacement for the Microwave oven( April,2007 purchanse) can only be given.
You said You can not repair it as spare parts are not available.


I ask one thing why Samsung sold the product when you can not supply the spare parts
even for 4-5 years?
Is this not cheating to the customers?

Please repalce the MW with new one or rectify it.

Pl let me know your higher bosses mail ID.
Regards,
RKRai

I purchased the mobile F480 in 2009, My battery went bad and therefore ordered new battery and charger from Samsung service center @CR complex Pattom, Trivandrum, Kerala on Jan 2011. Its been 3months and still im waiting for the delivery. Everytime i call, they say the load is at cochin. Im really frustated on the service with samsung, what is the point of buying or introducing new models when its too difficult to get the spare parts?

~Asima

Dear Sir,
I have purchased Samsung Split Air Conditioner MAX AS182SSD (1.5 Ton) 2 Star from M/s Mahesh Electronics, Railway Road, Near Mehfil Restaurant, Jwalapur, Haridwar (UK) on 10.3.2011 and was told to be installed by 13.3.2011. But sorry to say that the mentioned Air Conditioner has not been installed so far. This is for your information and necessary action please. With regards

VP Balodhi
N-184, Shivalik Nagar, BHEL, Haridwar-249 403 (UK)
Mobile No.[protected]
E-mail: [protected]@bhelhwr.co.in