Samsung India Complaints & Reviews

SIR, THIS IS TO KINDLY INFORM YOU THAT I PURCHASED A SAMSUNG BRAND CLOCR LCD L-32C590 DATED 20/11/2010 FROM SARAF COOLING CO. PVT. LTD.122/1/A-2, SAROJINI NAGAR. KANPUR INVOICE NO. 1709. MY TELEVISION STTOPPED WORKING ON DT.26/02/2011 I CALLED UP SARAF COOLING TO GET MY PRODUCT REPAIRED UNDER GAURRANTY BUT I WAS GUIDED TO CALL THE SAMSUNG SERVICE CENTRE. AS PER DIRECTION I CALLED THE CONCERNED PERSON FOR THE REPAIR. I WAS PROMIOSED BY MR.SANJEEV OF THE SERVICE CENTRE TTHAT WITHIN 48 HRS. YOUR L.C.D WILL BE RECTIFIED UNDER GAURANTEE.BUT DAYS PASSED INSPITE OF DAILY PURSUANCE TO MR SANJEEV OF KANPUR BELT NO ACTION HAS BEEN TAKEN TILL DATE THEN I CALLED UP ASM NEW DELHI FOR THE PROBLEM BUT NO ACTION AGAIN HAS BEEN TAKEN INSPITE OF MANY PROMISES . NOW AGAIN WE APPROACHED SARAF COOLING.
NOW SIR I AM FRUSTRATED BY ALL OF YOUR TEAM MEMBERS AND CHANNEL PARTNERS.

THIS IS MY HARD EARNED MONEY THAT I HAVE SPEND O.N YOUR PRODUCT e.i.g RS.38900. WHICH I AM NOT GOING TO SUFFER . FINNALLY AFTER THIS COMPLAIN I WILL BE LEFT WITH NO CHOICE OTHER THAN LEGAL COURSE.

JYOTI HADA C/O DEEPAK HADA Y/18 KIDWAI NAGAR KANPUR 208011

the privacy lock is not working properly.i saw this problem after 2nd day perchased the handset.i gave him to before 3 & half months & they r anable to give me a response so please do something.

Sir , nearly 3/4 months ago i purchased a samsung gt-b7722 mobile set but from the beginning it has been displaying a command "PAGE TOO LARGE" while trying in internet whether the page contains wallpapers or any document. Consequently , i informed the retailer , sales boy recruited by the company and rso and they took my set to the service centre at Silchar , Assam but authority there, rejected my complaint saying that i made it open because they got two screws tempered which is false you may investigate ground fact. Afterwards i came to know from some sources that such response from that service centre is not new.

Finding no other way out i am at your threshold. hope fully looking forward.
RUPAM SHARMA
[protected]@gmail.com
[protected](mob)

My samsung C3010S mobile colour: Bronze Gold got stolen on 10.03.2011 around 9:00 PM at Adarsh Park, Bhiwandi. The mobile's IMEI no is 356104/03/633546/1 which was manufactured on Feb 2010 and purchased on March 2010. The police complaint was made for this was on 10.03.2011 at 10:30 PM at Nijampur Police station. Request you kindly block the mobile IMEI and Try to search it as soon as possible.....................

i have purchased a LED 32 inch TV on 2nd oct 2010 costing me 57,000/- . After 4 months some black spots appears on the panel . a complaint is registered with the dealer on 17/03/2011. latter to samsung service centre jaipur under complain no [protected]. nobody is responding positively . kindly suggest me the way so that we can resolve this problem.

regards

I am having a Samsung employee mobile discount coupon of 25% off on Dealer's price. Samsung provides the list of samsung plazas where the coupon can be availed. One such plaza is
AUDIO VOICE
CS 23-24, DLF CITY CENTRE
GURGAON
Harayana.
When I called them asked for the availability of the handset they told me that it is available but they will not accept the coupon. Although the shop is in the list provided by samsung.

i purchased Samsung E2550 while connecting to pc the pc studio software says it's an Unregistered Model
it not accepting connection from Bluetooth as well as cable........

i taken this cell in UNIVER CELL shop Bijapur
kindly help me to solve this.....
mobile:[protected]

sir I had given my mobile for repairing stating that the battery was not charging(given to mobile cool service Andheri(w)) the tecnician said that the pin was damged inside the charger socket and he told it will take Rs.280 as service charge I told my mobile is in gurantee period for which he replied that I have damaged the pin & i will have to pay for the same . I took my mobile on 07/03/2011 after he told it is repaired.On cheking my mobile that day the charger showed full battery but while charging it made a contious beep shound for which the tecnician told that it is beacuse the mobile is full charged and it is not taking further charge.
today on 09/03/2011 i started the mobile to charge. I m surprised to say the problem is the same as i had given before. this states that the mobile was not repaired and they had charged me for doing nothing. I think they are not able to trace the actual problem. Sir I request you to see into the matter. My name is Manjunath the payment receipt no.is 1569

Trivandrum
[protected]

From
S. Sajitha
Padapparambil House
T.C 16/394
Edapazhanjy
Trivandrum
To
The Customer Care
Samsung India

Sub: Refrigerator complaint-lack of technical support-reg.
Ref: Complaint No-B-0305 dt[protected] to the Mereena Electronics-
Samsung service Center, Sreekandeswaram, Trivandrum.Tel: 0471- 2571876, 2465347, Mobile: [protected]

Sir,
I have purchased one Samsung refrigerator from your dealer in Trivandrum, Kerala in 2003. I was proud of the equipment. But on early February 2011 it developed a complaint ie. Non cooling. The matter was bought to the notice of your authorized representative M/S Mereena Eletronics,T.C.28/986 (1), SWARA-46, Plamootil. House, Sreekandeswaram.Fort P.O,Trivandrum. Tel:[protected].They took nearly two weeks to send a technician to attend it. On[protected] they could attend and they changed the sensor. Even after this repair cooling was not proper. Again they were contacted .After several days strenuous hard work, we are fortunate to get the technician. They took the fridge to the store on[protected] for observation and repair. Our repeated efforts to contact your authorized representative came fruitful only on[protected]. The reply we got made us flabbergasted. The reply was “This fridge cannot be repaired”.how do you respond to this answer?
I think the above narration clearly describe the ordeal that has to be faced by a consumer of “Samsung refrigerator “. The feed back given by your representative that “we have a whole lot of complaint to attend“ also suggest that your quality is inferior.
Now, you may please inform us whether the life of your refrigerator is only 8 years?
You may also please inform us whether your after sale support is able to do anything in this matter.
Your early reply and response is sought for.


Thanking You
Yours truly,

S.SAJITHA

Lt Deven Savant,
Patrakarnagar,
Pune-16
Dear sir,
I regret to bring the undermentioned to your notice. I had bought a samsung 182 NGB ac from radhika sales corporation pimpri. Invoice/D.C. no.:CHQ/008748.Date 15/01/2011 for Rs.21000.I was taken an additional Rs.2000 for installation.Charging 10% of the cost of the ac for installation is certainly on the higher side.Just 01 month after the installation the cooling in the ac stopped. when contacted the dealer the same installation person was send for repair.On checking we were told as the ac was not switched on for 1 month the gas had leaked out!!!!Which means if we go on a vacation for 1 month we wil have to refill the gas.I do not think a company of samsungs reputation wil be making such low grade ac's.The person claiming to be samsungs agent is a certain fraud supported by the showroom.It is requested the company looks into the matter seriously and gives the customers good,efficient and honest service.
Being a defence person i expect transparency in matters.I do hope the company pays heed to this complaint and acts at the earliest.

Dear Sir

Re : Malfunctioning of Samsung Galaxy S I9000 Mobile Phone

I purchased from your showroom one Samsung Galaxy S I9000 vide your invoice no VLP 120341 dated 14 th Dec 2010 costing Rs31000. Since the mobile was not recognized when connected to PC for data transfer, I approached Samsung Service centre @ Hilife Mall Santacruz East. They were not in a position to diagnose the problem; they directed me to get in touch with their Service station @ Khira nagar Santacruz


I had been to the Khira nagar service centre on 24th Dec 2011 , I was told that they need to download the Android 2.2 and I was asked to leave the piece with them and come after an hour. When I returned they told me that they could not download as there was problem with mother board. I was informed by their service head Mr Agnel Xavier that it needs to be replaced & he would be arranging in a couple of days for the replacement.


Since I did not hear from Mr Xavier for the past 3 days, today with great difficulty I could reach him in the afternoon and he informed me he would arrange the refund and that it would take 40-45 days for replacement. It is totally unprofessional way of dealing with the customer and I would not like to wait that long and hence request you to refund the money.



So, I lodged my complaint on December 27, 2010 with Sony Money , Vileparle / Mr Agnel Xavier Samsung Service @ Khira nagar ( mobile [protected]) / Mr Sohib , Samsung Customer Zonal Head ( mobile : [protected] ) and none of them bothered to either replace the piece or refund the money and it is over 3 months since I am stuck with the useless piece. Incidentally I learn that Samsung has discontinued this model and both Xavier & Sohib are avoiding my call



Seek your intervention to get my money back with 16% interest and any redressal as you deem fit, , for delaying the refund and for Samsung’s don’t care approach

I had bought my wave 525 during diwali last year and one month after my purchase the os crashed automatically when i disconnected the mobile from my pc. When i gave for service i also complained about poor network reception and on checking the service people told me that some chip has been damaged and so we have to replace it. I got back my phone after a week or two. Next i started having problems with the music player. Whenever i listen to music over headphones the phone automatically calls the first contact found on the log. One more problem was when i set a different theme downloaded from Samsung Apps and try to return to my default theme it gets messed up and looks ugly. When i went to complain about this the service store people say that u will have to come in the morning as the the engineer who is supposed to deal with such problems has left. This happed more several times. I am a college student and i reach home only around 5 30 while the service centre is supposed to close by 6 30. I lost my patience recently and complained this problem over the email provided on the packing and demanded for replacement and now i am not getting any response from the company's side. Please help...

I have lost my mobile phone from my office desk while I am working. It was brought from Imphal Mobile Centre on 28th Feb 2011. The seller doesnot fully informed us about the features like mobile Tracking. So, kindly instruct them very strictly about this also. Actually what I want is to track the mobile where it is using so kindly help me to find my moblie again.

With Regards,

S.Naoba
NIC, Manipur State Centre

Hi I have purchased one samsung LCV TV -series 5 full HD from Basudev electronics, Balasore, Orissa-PIN-756001. After 2-3 months the picture was not coming. When we contacted them they told the lcd panel was not working. They took it and after some repairing gave me back. It was working ok after that but giving problems some times. Suddenly one day the pictures are not coming. When we contacted the shop they sent an engineer from samsung. That engineer told that the lcd panel is not working. We told this problem had happened after 2 to 3 months of purchase and it has happened now. They took the lcd tv with them for repairing. As the purchase has passed little more than one year now they are saying we have pay full price of the reparing which includes new lcd panel cost + their charges. We know the warranty was for one year but as I given nearly 50 thousands for this tv and the same problem happened after 2-3 months of purchase so we requested them to consider this case. But they said we will not help and even u complain in any consumer court u will not get any help as the one year warranty has expired. We asked them what is the warranty they will give for this new lcd panel and they told one month. Which we found very surprising. Now our options are two

either take the tv by paying the total repiring cost and pray this kind of problem not happen again

or do not bring the uncertainty, instead go for a new one from different brand.

Can you guide me what to do. As it is very painfull that I paid such a huge amount for something which is stopped functioning quickly.

Hi

I have a samsung lcd tv model no LA-22 in my office at lower parel which was purchased in the year 2007.We had a service personnel Mr Mirza ie [protected] who visited the office today and said that the main board-smps has got spoilt and he will not be able to do anything unless i give him my purchase order.Even if i give him the purchase order he can just reimburse the cost of the part. I want my lcd working not a reimbursement of a part which is of no use to me.
My complaint number [protected]

I had bought a 3D LED model no UA40C7000WRMXL in Apr 2010. And in FEB 2011, I had noticed 2 vertical lines in my screen and immediately called up the call centre (ph #[protected] on 22nd Feb 2011. I was told that a service engineer would come and look into the set. And i was really glad that a service engineer came the same day evening to attend to the problem. He then diagonised the problem and said that a part needs to be replaced. He also said that the part which needs to be replaced is not in stock and we had to wait for a week's time to get it. I had waited for a week with no luck and no call from anybody in Samsung. Since then i have been in contact with the call centre on a daily basis who have been promising me that the service personnel will call me to update the status and till today no one has called.

I was really proud as the owner of a marvellous brand until this service aspect. I was with Sony all this while, my 3 other TV's, PS3 gaming console, digital camera, camcoder, AV receiver, Home theatre and my first product out of this brand was Samsung. I was very happy with them till this happened. I am really appalled by this attitude and i am sure with this lacklusture service quality, it will be very difficult for Samsung to stay at the TOP.

I HAVE A COMPLAINT PENDING AT SAMSUNG SINCE NOVEMBER 2010
MY PLEA IS NEVER BUY A SAMSUNG PRODUCT - THEY DONT CARE
below is the trail mail on my Samsung TV purchased for INR 69000.00

NEVER BUY A SAMSUNG PRODUCT


--- On Tue, 3/8/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: Complaint No [protected]
To: "Samsung" <support.[protected]@samsung.com>
Cc: "Consumer Court" <[protected]@core.nic.in>
Date: Tuesday, March 8, 2011, 11:40 AM

WHY IS THE COMPANY SHIRKING AWAY THE RESPONSIBILITIES
THAT TOO AT THE FINANCIAL AND MENTAL DAMAGE OF ITS CUSTOMERS

PLEASE REVERT

--- On Sat, 3/5/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Cc: [protected]@core.nic.in
Date: Saturday, March 5, 2011, 12:49 AM



--- On Sat, 3/5/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Re: Fw: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Date: Saturday, March 5, 2011, 12:33 AM

Dear Sir/Madam
Till Date the only response from Samsung India is these 2 mails and no real action.
Absolutely indifferent attitude of Samsung India on a defective product which Samsung is not able to Service and is taking ages to refund the promised amount.
Its extremely frustrating exasperating and sheer mental torture.
Regards
Mayank Prakash Singh
[protected]

--- On Fri, 2/25/11, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Fw: Re: Complaint No [protected]
To: "Mayank" <[protected]@yahoo.com>
Date: Friday, February 25, 2011, 6:47 PM

Dear Mr.Mayank,

With reference to your below mail, I would like to inform you that again i have discussed this matter with the branch office and got information that the approval for Refund is in process and i am also following up and cooordinating with team concerned, So that we can resolve this matter at the earliest. I would like to assure you that shortly our relevant person will get in touch with you for the further updates.

Thanking and assuring you of best services always.
Gaurav Mathur
Customer Satisfaction Team - Support. India

Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Mayank<[protected]@yahoo.com>
Date : Feb 25, 2011 16:34 (GMT+05:30)
Title : Fw: Re: Complaint No [protected]

Is there Anybody working in Samsung Customer Service or is it a practice to behave like a Stone to customer pleas ????????

--- On Fri, 2/11/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Date: Friday, February 11, 2011, 2:32 PM

Dear Ms Jaya,
Thanks for your mail below.
Please note that my complaint was filed in November 2010 - much time has elapsed after that. Because of this time passage by Samsung, my depreciation % which was 49%, should not change.
So far apart from your mail below there is no satisfactory reply from your company informing me the reason for so much of delay - Please note that since November 2010 I am without a proper Television.
I look forward to hearing from you soon.
Thanks and regards
Mayank Prakash Singh[protected]




--- On Fri, 2/4/11, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Complaint No [protected]
To: "Mayank" <[protected]@yahoo.com>
Date: Friday, February 4, 2011, 11:50 AM

Samsung Enterprise Portal mySingle

#yiv[protected] P {
MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] TD {
MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] LI {
MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] {
FONT-SIZE:9pt;MARGIN:10px;LINE-HEIGHT:1.4;FONT-FAMILY:Arial, arial;}




Dear Mr. Mayank,

Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned and the relevant person will get in touch with you shortly. I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Jaya Pawar
Customer Satisfaction Team - Support. India

Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code



------- Original Message -------
Sender : Mayank<[protected]@yahoo.com>
Date : Feb 03, 2011 17:52 (GMT+09:00)
Title : Complaint No [protected]




Dear Sir


Reference : Complain No [protected] Dated Nov 8th 2010


With reference to the above mentioned complain Number, I wish to bring to your notice that I had Purchased a Samsung 32 inches LCD television for Rs 69000/=


My television had some screen problems and the technician advised me that the screen needs to be replaced and after a few days your support team reverted back that the said screen is not available with Samsung and therefore they gave us the option of refund; The refund they informed us that will be after applying the depreciation % which would be 49%.
This deduction was quite high for us but we finally agreed having no other option. They informed that refund amount will be Rs 35190/=

After that 3 months have elapsed and we are waiting for the amount without a proper television. Exasperated with the waiting we called again the service center on January 19th and they logged the complaint under different BP no [protected], and informed this will be cleared in next 10 days.
So far nothing has happened.


I am absolutely frustrated and mentally tortured with no response and delayed service.
Please advise me the proper channel for escalation of this matter. If my complaint is not attended with completion in next 10 days - I will be left with no options but to resort to legal action against Samsung India Limited


I hope to hear from you soon.


Thanks and best regards


Mayank Prakash Singh
Phone [protected]

RESPECTED SIR,

MY COLOUR TV MODEL CTV 21 B5 WENT OUT OF PICTURE AND THE SAME WAS COMPLALINED TO YOUR TOOL FREE WITH REG NO.[protected].ON 8 TH FEB 2011.YOUR LOCAL SERVICE CENTRE AT rAJAHMUNDRY CONTACTED ME THEY TOOK MY PANEL BOARD AND SUGGESTED TO GET IT RECTIFIED OUTSIDE WHICH WOULD COST CHEAPER. I DENIED AND AS THERE WAS DELAY IN INSTALLATION I ASKED YOUR LOCAL SERVICE PERSONNEL TO RE INSTALL MY PANEL BOARD TILL I GET A NEW ONE AT Rs.2500 AS TOLD BY YOUR LOCAL SERVICE.

IT IS PAST ONE MONTH NEITHER YOUR TOOL FREE CENTRE OR THE CHEAT OF YOUR LACAL SERVICE ARE NOT RESPONDING INSPITE OF SEVERAL REMINDERS.

I TRRUST IN CUSTOMER SATISFACTION AND I DO HOPE SAMSUNG ALSO DOES. THOUGH IT IS AN OLD TV ITS SEVICES WERE GREAT.IT IS BECAUSE OF FAULTY LOCAL SERVICES IN THE NAME OF SAMSUNG YOU ARE LOOSING REPUTATION. PLEASE DEBAR SUCH LOCAL PEOPLE WHO MIS GUDE.

I REQEST FOR YOUR INTERVENTION FOR THE THE PRIORITY OF BRAND NAME AND CUSTOMER SATISFACTION

WITH KIND REGARDS,

N.MURALI MOHAN

I have purchased Samsung Galaxy POP Model No. GT-5570 from Shivam Communication, Maninagar, Ahmedabad on[protected]. In that I found that Hands Free set provided with the Mobile Hand Set is not working during Incomeing Phone Calls and Out going Phone Call. In this connection I have contacted Service Centre at Shivranjai and the center persons has upgraded my phone software and replaced new Hands Free Set. But after reaching home I have tried to use the same it was not functioning as usual. I feel that have received defective piece or defective technology. I hereby request you Sir, Kindly do the needful and help me to solve out the defective in my Mobile Hand Set at the earliest. My Contact No. is [protected], [protected], Adrress is : 43 Sky Lon Tower, University Road, Nr. Passport Office, Ambawadi, Ahmeabad-380015. Thanking you.

Sir,

I purchased a Samsung Mobile Phone Set from Poorvika Mobiles Private Ltd., Pondy Bazaar, T Nagar, Chennai 600017 on 8th March, 2010 - Invoice No. 16084 dtd 8.3.10 refers - however, due to mal-function, I took the set to Authorised Samsung Srvice Centre, Techno Care, on 3rd March, 2011. The Service Provider refused to cover the repairs under warranty saying that water has entered the set although NO WATER HAS ENTERED THE SET AT ALL. There is one issue of being not able to hear the incoming voice - other functions of the Set is performing ok.

Kindly help me.