Samsung India Complaints & Reviews

I am using samsung omnia pro b7320 and i am not able to active my outlook mail on that inspite of having outlook service in phone. it is very sad that inspite of making regular call on your customer service center i didnt get any firm reply and solution on this whereas my friend who has purchase a nokia handset got the assistence on this and making use of that service. on seeing that i felt very dejected and guilty that i have purchse this set .

WE HAVE BOUGHT SAMSUNG DOUBLE DOOR REFRIGERATOR ON 14 APRIL 2011 ON 15 APRIL WE HAVE CALLED SAMSUNG CUSTOMERCARE FOR THE DEMO. SINCE THEN ATLEAST TEN TIMES I HAVE CALED THEM AND THERE IS NO PROPER RESPONSE FROM YOUR PEOPLE. EACH DAY THEY THAT THE SERVICE ENGINEER HAS BEEN ASSIGNED THE JOB AND HE WILL CALL AND FIX AN APPOINTMENT AND VISIT US BUT TODAY IS THE SIXTH DAY AND I HAVE NOT RECEIVED A SINGLE CALL. IF WE WOULD HAVE KNOWN THAT YOURS WAS SUCH AWORST SERVICE WE WOULD NOT HAVE BOUGHT YOUR PRODUCT.MY CMPLAINT NO IS [protected]. I WANT THE REFRIGERATOR INSTALLED TODAY OTHERWISE I AM GOING TO MY PROBLEM TO THE HIGHER OFFICIALS BY TONIGHT THRU MAIL.

I bought a samsung split ac model no.AS182SBD from a dealer in kalyan,thane. Delivery was done within 3hrs of purchase. When the mechanic opened the box of my indoor unit for installation I was shocked to see that it was used, probably a replacement. It had many scratches. Teflon tape was tied on its pipe which clearly shows that it was once installed. Still the dealer refused to acceept it and after i had a heated arguement with him, he blamed the godown people for the wrong delivery.

Hi, this is Nidhi,

I have lost my mobile(samsung star nxt S5233) last sunday on[protected] from beverly park road highway, Mira Road(E)....in one Auto Riskshaw..
So please track my mobile its IMEI # is [protected] and airtel sim card in it.
recently I purchased it in january-2011 only.
please do the needfull.


thank in advance.

Myself zakir hussain raza from nagpur maharashtra india. I have galaxy tab purchased in jan 2011, and it was gone dead automatically since last two months. I complained to the service center, the service personal told me to drop the piece and it takes a week to be repaired, I dropped my set on 7 march 2011 now after a long period of nearly two months the service center told me it takes on more week and as per of my old experience they always miss guide me and when I argue with them they missbehaves what a service yaar I spend my 32000 on this set bur now i feel that samsung cheated me. Plz somebody help me....

SIR MAINE SAMSUN KA 21,LCD MONITOR LIYA THA JO KUCH DINO KE BAAD ON NAHI HO RAHA HAI,MAINE BAHUT KOSHISH KI LEKIN MUJHE SAMSUNG SERVICE CENTER KA ADDRESS NAHI MILA PLEASE AAP MERA HELP KIJIYE.MOBILE--[protected].email [protected]@yahoo.com

Dear Sir/Madam,

I had purchased the washing machine samsung front loading fully automatic for Rs.26000/- in the year 2003.
My machine is not functioning due to PCB fault.

When requested to change the service centre has refused to change the PCB stating the item PCB is not available with the company, now the machine is idle.

I want the machine to put on working condition what is the next alternative please let me know.

Thanks
Zechariah

I purchased a Samsung WA80V3 Top Loader washing machine from "Dave Ray Furnishers" in Durban SA. in June last year.
I am very unhappy with the black flakes always floating around in the drum and on the washed clothes.
I called the abovementioned store and they suggested that I stop using Staysoft Fabric softner. Which I duly did, no difference whatsoever.
I wash in cold water buy every two weeks do a clothes free wash to clean the drum with hot water. This has also not helped at all.
The store said that I could get Samsung to come out and do a drum wash which would cost about R300.
As the machine is not yet a year old, I feel I am not prepared to pay for this service and I am just fed up with machine.
Thanking you
Mrs A Roworth

Hello Sir,

I bought the Samsung Corby pro on 09-June-2010 at T.Nagar croma Shopping center with the price of Rs.11275. initially its works fine.after 2 months it i got the problem in touch screen and i went to to Samsung authorized service center in t nagar habibullah road, they have solved the problem. from January 2011 i have no problem after jan 15 th i switched to new mobile because of my office restrictions. i have not used for 2 weeks. after 3 weeks i try to charge the mobile its not getting charged , red, green colors appeared in the screen when i charged and i went to the same service center again the said that there is water is inside the charger and it because of that its not getting charged, i told there is no way to the water get inside the mobile through the charge plug-in, after few minutes test again they said the problem is not with charge pin it's because of battery your mobile battery is dead. replace with new one . i asked them to replace the battery they said we cant do that.the warranty for the battery is 6 months only.so u have to pay for the new battery as well as for the service also. i asked them its a new mobile place replace with new one or solve my problem and its under warranty. they go ask with Samsung or manager don't ask us. The worst product i have purchased i want my money back or i want replacement 11257 its not that simple, my one month salary.please take the necessary action i have placed the request in Samsung customer care but no response. the BP number from samsung customer care given to me is[protected] the same BP nmuber is given by the customer care for every request from me.worst service and worst product.please do the needful.

my contact details are :+91 [protected]
email id : [protected]@gmail.com
product : Samsung-Corby pro
purchased on : june 09-2010
warranty status : still in warranty

Respected Sir,
I had lost my mobile on[protected] by 5.10pm, in my office in Sanjeevani Medicals Antophill, Mumbai-37.
Please find my mobile. My mobile is switch off from 14-04-11 by 9.30pm onwards.


Your name:R.V. JAYANTHI

Address: R.303, BLDG NO. 7, SAGAR DEEP CHS, ANTOPHILL, MUMBAI-37.

Phone model: C3530

Make: SAMSUNG

Last used No.: [protected]

E-mail for communication:jayanthi.[protected]@gmail.com

Missed date:[protected]

IMEI No.:[protected]

Thanks
JayanthiI

I just purchased Samsung Galaxy 551 Mobile on 7th April 2011 and with in 10 days the touch screen stopped working.
When I went to the Samsung Store @ Hyderabad near Cyber Towers, Store Manager P. Anand straight away said that it is not in our hands and we can't do anything for you.

Store Details:
RAMAKRISHNA TELETRONICS PVT LTD
Plot no 33, Opp. Cyber Towers, Madhapur, Hitech City,
Phone: 23119418.

Manager: P. Anand

I am very upset with the service and samsung response to the complaints in newly purchased.
I will never buy any Samsung product in my life again.

HOPE my complaint will reach the concerned department of Samsung Soon..

MODEL CODE 04/08, RA20 WVCS1/XTL, CONTROL NO. S(N)0A00255.SN NO. 04084ZAQ00-237E PURCHASED ON[protected] IS NOT FUNCTIONING PROPERLY. PURCHASED AT RAJ ELECTRONICS DEOGHAR. WHEN CONTACTED TO THE DEALER WE WERE ASKED TO REFILL THE GAS.

I WISH TO ASK, WHETHER THE FRIDGE GETS ITS GAS USED WITHIN 3 YEARS, AND IF REFILLED HOW MANY MONTHS IT WILL LAST FOR OR ANY SPECIFIED PERIOD WILL BE GUARANTEED BY THE COMPANY.

AS THE GUARANTEE PERIOD FOR THE FRIDGE IS 60 MONTHS WILL IT BE CONSIDERED IN GUARANTEE PERIOD FOR THE SAID PURPOSE.

DEEPAK SHARMA
[protected].
EMAIL : [protected]@yahoo.com

Dear Sir/mam,

I had bought a Samsung mobile from a dealer ( sangeetha mobile) at Adyar on 12.06.2010 which is SCH-W299 . The mobile was working in good condition for three months and later the Touch screen was not working. I took to the Service centre in Adyar and they had changed the touch screen under warranty. I asked the reason for the failure and they told that it might be a normal problem which will occur in the touch screen mobiles. I asked them how many days warranty they can give for the touch screen which they had changed. They replied that during the warranty period, they will change as many times under warranty. I just took the mobile back and after 4 months, i had the same touch screen problem. I took to the same service centre and asked for the reason. They replied the same reason that touch screen problem is normal only. it might get damaged every 4 to 5 months. Then i called the Samsung customer care number ( toll free) and told them about the problem. They noted the problem and they gave me a number to call and talk with him and he will give me the suggestion for the problem. ( BP number [protected]) He is Mr. Subbukudhin and his number is +91-[protected] and he told that he will help me if the same problem exists after the Touch is changed. And he also told me to call him while changing the touch screen so that he can talk to the service engineer regarding the problem . But when i called him during the service, he did not attend the call and he had send me a message that he shall call me later. Mean while, the service persons had changed the touch screen and gave me. The next day i called Mr. Subbukkudin, he did not attend the call. Then the next day too i called him. But there is no response.

This is the way you samsung people are treating your customers. The cost of the mobile is Rs.10500 when i was bought. The touch screen had been changed twice. Even if we buy a mobile for Rs. 10500, the touch can work only for 3 to 4 months? After the warranty period, i need to change the touch screen if it is not working . The cost of the Touch screen is RS.1200 plus the service charge for changing it. You samsung people has to take a action regarding my complaint and if there is no response from you, then i will file the complaint in the consumer court. I own two mobiles which is samsung and most of my office and house products are samsung. But im very much unsatisfied with this mobile. The IMEI number is [protected]. I request you people to give me the end solution to this problem.

My Self Purchase a washing machine on 12 April 2011 and same has been register to company for installation and demostration on 12th April 2011 and callcenter of samsung had given me id number [protected] on the same day and said me the process will complete on the same day but it was not relsove on same day after a day pass again i call up cust care but the same answer was given to me and today on 17th April still i am wating for the same but i am unable to contact the cust care it very embarasing me i feel that i should return the product to the company again if the service for the product is like this i am not able to trust the company for futhure hope this time some person will take instative to collect the product from my home to submit it to the company again

I purchased Samsung Washing machine on 31-Dec-2010. It is the top loading Fully automatic machine (WA82SL). It does no washing and only spoiling all my new dresses.I have been a customer of LG for the past 15 years,but no such worst experiences.It creates bobli in all the dresses and it won't clean the dirt of even a single handkerchief.The washing powder also sticks to the shirts after washing.It wont wash properly.A idiotic machine,I dono why they have designed this model with no objective.They say diamond drum and silver nano and all bla...blah.. but it is totally worst machine i have experienced.The service person say that the magic filter is broken,we are totally unaware of what it is and even we have a warranty it s of no use...very poor response and service from samsung...The service person is not ready to stay still we wash and show a sample of how the machine performs..he is in a hurry burry to leave soon.(i wonder he dont want to see the end result ,as he may have seen lot many cases)....Always LG is the best.I wonder how samsung still sustains with providing this worst quality of product and service..God only knows..I am now eagerly waiting for a golden day to throw this machine and buy a new LG Washing machine...Please pray for me ,that I should get at the earliest to save my clothes..

I had purchsed Samsung Fully Automatch fron loded 6.5 kgs washing machine model no. WF8650NMC from Alpha Digital Home, Ahmedabad on 21/02/2011. After One month sasme was installed at my residence. The facility, which available in the washing machine was not explained at the time of Purchase. Sales girl told me that this the best machine for use. After isatllation of the said machine, my family members try to use the said washing machine, At that time we come to know that the said washing machine is taking 2 hours for teh single cycle. The capicity of the said machine is only 15 cloths. It means that if I have 40 pares of the cloth (As we are of Joint Family) I have to run atleast 3 cycle of wash daily. One cycle is taking 2 hours for one single wash therefore I have wash our cloths for 6 hours daliy, which is not possible. I have apporached the delar and explain the situation, and also tle them that was not infomr by the sales girl. Due to this problem the machine is useless for the My famil. I have demand for replacement of the said machine, but deleadr and company is not responding since last 20 days any of my complain.

I am badely need of replacement of the said washing machine. The sales did not clerifed any thing about the said washing machine at time of purchase inspite of my reptedly asking.

Rajiv Ganju,

I didn't have access to my laptop yesterday hence didn't provide you details. Make a note I am serious about taking this further. I will paste my experience on facebook, twitter and other social sites and see how others feel about it. I do plan to go to the consumer court as well. Having said that let me tell you what I have gone through so far.....

I bought a 7722 about 3 weeks back. i cleary checked with the shopkeeper that I need my office emails to be delivered on the phone and he confirmed it was possible before sellign the pohne. Now when my It tema tried to make it work there were connectivity issues. I got my IT team to speak with Samgung and they have at least spent 16 hours of talk time trying to get the issue fixed.

I have personally spent 3 hrs plus on more than 3 occasions. We have spoke with Himanshu, Lalit, Ashok and a couple others. I was finally asked to take the phone to a service center. Image if I was to put my investment for the time taht I have spent with your teams for something as basic this at my current salary it for sure is more than the cost of the phone. Pl note I need someone to attend to my problem at my place rather than expect me to run from pillar to post. I was promised a callback on multiple occassions but I never got a revert. To the exetent that I was promised call back in 15 minutes and when I called back because your team didn't call the person said I will not take this call because it's going to be 8 pm and my shift get overs now......some customer service I must say.

Let me tell you about your service failures - Lack of ownership, trouble shooting abilities of your team, rigid non customer centric policies and above all promised phone calls were not returs.

Pl underestand you can win me back as a customer if I my problem is resolved in next 48 hr else be prepared to spend next few days and answering people inside your organizationa nd outside.

Also note I my run a full fledge customer service center and I understand basic expectations from a servoce center.

Expecting quick resolution.

DEAR SIR,

I HAD PURCHASE SAMSUNG GLAXY S5670 ON 14/03/2011,AFTER A WEEK THERE WAS BATTERY BACK UP PROBLEM,THEN I VISITED SAMSUNG SERVICE CENTRE ON 28/03/11 AND THEY TOLD THAT THE HANDSET SOFTWARE NEED TO BE UPDATED.
AFTER A FEW DAYS I GOT MY HANDSET,NOW I AM FACING A NEW PROBLEM THAT WHILE MAKING A CALL THE HANDSET HANG UP AND IT AUTOMATICALLY SWITCH OFF,IT HAPPENS EVERYDAY FOUR TO FIVE TIMES,AND AFTER THE SOFTWARE UPDATION THE BATTERY BACK UP IS VERY POOR.

PLEASE EXPEDITE
S.H.KUMAR
[protected]

I HAVE BOUGHT A DESKTOP FROM SOBTI COMPUTERS WITH MANUFACTURER WARRENTY. AFTER 15 DAYS IT WAS NOT WORKING AND THAN I SAID TO VINAYAK SOBTI AND HE SAID TO ME THAT IT WILLBE REPLACEMENT AFTER 10 DAYS BUT AFTER 4 MONTH THEY ARE NO ABLE TO REPLACE THE HARD DISK OF MY DESKTOP. THE SERVICE PROVIDE BY SOBTI COMPUTER PHAGHWARA IS VERY BAD IN THE WORLD. ACTUALY PEOPLE WHO ARE BELONGS FROMOTHER PLACES FOR STUDY IN PUNJAB THE WERE FACING SOME PROBLEM LIKE ME.

Date 11th April’2011
We have purchased a TV “SAMSUNG LCD 2611” Model No. 26B350 from M/s Roopam Electronics, Medical square, Nagpur on 14.10.2009.
In the initial period of purchase we have enjoyed the TV performance but after few months we have noticed some defects such as shrinking screen and appearance of black circles about 50 mm dia. The matter was complained to M/s Roopam Electronics vide complaint no. [protected] Dt. 20.12.2010. Dealer has sent a mechanic who after noticing the defects & told us to replace the screen which will cost Rs. 12000/- as warranty period has expired, he said the cost of repairing may be borne by the customer.
I this connection, I would like to draw your kind attention that the defects are not developed due to mishandling or mistakes by us but it should be manufacturing defect. You will also agree that no body will purchase a TV for one year & you are also not manufacturing TV for one year service. It clearly indicates that the model has some manufacturing defects which infect studied seriously and correction may be added on your future production. If these types of complaints are spread over to market it may have adverse effect on your marketing and a bad name thereon.
I am sure you will take the matter on priority basis.
Kindly acknowledge the receipt of the above.
Regards,

Raman Nair
135, Friends Colony,
Katol Road, Near Roshan Kirana Stores
Nagpur-13 [M.S.]
Cell No. [protected], [protected]