Samsung India Complaints & Reviews

I have bought microwave Samsung M1630N has got its front panel not working. The touch pad needs to be replaced tells the Costumer care personnel.
its been around 6 months that the part has not been received. Complete mismanagement. It is so inspite of daily reminders over phone.
what should be done??
Frustrated with the company i have already done a lot of negative advertising about its products and pledged not to buy another Samsung Product.

kindly tell how can i get my equipment fixed.

I bought this samsung equipment in 2006. After just about 2 years of service, it was observed that the lower compartment had stopped functioning however the upper compartment was freezing properly.
Lodged a complaint with "Snehanjali", the store at Mira Road, Thane from where i bought this equipment.
Three days later, the gentlemen from Samsung, Mira Road came to attend and suggested that the gas to be recharged. I gave my consent and the gas was recharged, however despite recharging the gas the problem persisted. Now the technician recommends to change the timer and the bimetal and it will take then three working days to procure the spares. Having a joint family with small children it is very difficult to run the domestic household stuff for three days without proper functioning of the refreigerator.
Mira Road being such a big residential locality, if spares cannot be supplied intime, furthermore i do not think the gas needed to be recharged if the bimetal & timer were diagosed defective.
Kindly look into the matter and do the needful.
As if it is giving Samsung a bad name in the market.
Tel:91-[protected]

dead fault my t.v. samsung model no is 21k5 sl.no.02133ZAWBO4547K. MY MOBIL NO IS [protected] LAND NO[protected]

I have purchased a Samsung D840 mobile (IMEI NO.=[protected]) on 29/01/08 from TOHFA shop situated at Shastri Bazar, Evergreen Chowk, Raipur, Chhattisgarh. From the very beginning this instrument has been giving lot of problems. Every time it has given to shop owner. 1) In March the sound was not proper and 2) then sometime in may-June, 08 the mobile had become a little loose at the point it slides. Consequently the phone connection would get disconnected while connecting, at the slightest movement, the shop owner repaired this problem. 3) then in sept/oct, 08 the screen display was completely invisible and consequently the call no's, dialed no's, received no's, phone book etc. could not be seen but the phone connection got through and conversation took place.
The mobile instrument was handed over to the shopkeeper who reportedly told me that there was some part in the screen display which needed replacement and the mobile was given back after more than a month in Oct, 08.
Once again in Nov-08 the phone could not take charge and whereas the display and connections were all working, when shown to the shopkeeper on 12.11.08, he told that the charging pin had been pressed down and the problem would be rectified in a day or two.
Since then I am get to receive back my phone, the shopkeeper says that it has gone back to the company for repair because the screen display has been broken and the part will have to be bought from outside Raipur.
I failed to understand as to how some part the screen display was broken when the display was full and proper at the time was handed over to the shopkeeper.
I am facing a lot of problem with this instrument, Kindly look into the matter and do the needful immediately, the instrument is well within guarantee period also.


Yours truly,
Rakesh Sinha
Mobile no. [protected]

MY MACHINE IS LEAKIN FROM PAST FEW DAYS I DNT HAVE SERVICE CENTRE NUMBER ...SO PLEASE SEND ENGINEER ...thank u ...

My new samsung mobile J150 speaker not working

Bought Date - 13/9/08 please give me service center list in Dombivili, Thane, Dadar, CST Mumbai etc.any other in maharashtra for my mobile reapairing.

my phone not accept the java games.so kindly help me that which type of games run in phone.
thank you

To
Regional Manager
Samsung India

Dear Sir/Madam

I have bought a Samsung CRT TV on 26.11.2007 with model number CS29Z50MVTLXTL and serial number 08843PAPA00316R from the dealer Shah Electronics, Chandanagar, Hyderabad.

The product had a switching on problem for which we contacted the Samsung Authorised Service Center - "Prem Electronics" at Kukatpally, Hyderabad. They took the television set on 31.10.08 and returned on 8.11.2008

After we checked it for a while, the picture tube has diffused and gone completely blank. I am sure that they have tampered with the product and might not have installed a genuine new picture tube (as claimed by them). Also, the earlier problem of "switching on" was not rectified and moreover the 'easy view' option was not working (this particular set comes with that option).

The service center owner claims that they have installed a new picture tube (without informing us about it). When I have asked for an explanation the service center owner was so arrogant that he said "you go and complain wherever you like to" and refused me to show the proof that they installed a new picture tube. With such characters in the Samsung team, I am sure that the reputation of the company is in jeopardy and you are set to lose valuable customers. I am really depressed with such an attitude of the service center personnel.

Ultimately what I want from you is to take stern action on the said service center owner Sridhar and the technician Rajnikar Reddy and show us the proof that the picture tube installed is indeed a brand new one and also a confirmation that the set's circuit has not been tampered with.

I am actually satisfied with the original product itself, but after the repair has been done by Prem electronics, I seriously doubt if genuine Samsung parts were installed in it, reason being the screen went blank after a couple of hours. If you could help me in confirming if the replaced parts are original, I would keep the set with me. Otherwise, I would like to return the set and request you to refund me the entire money.

Below is the address of the service center:

PREM Electronics
S-1, Silver Oak Apartments
Shubodaya Colony, Patel Gupta Park Road, Beside Hanuman Temple
Kukatpally, Hyderabad. Phone:[protected]/02

Below is my second complaint:

Dear Sir/Madam

This is my second complaint on the dealer Prem Electronics at Kukatpally, Hyderabad - after the service center personnel attended the TV for the third time and repaired, the picture tube went blank again in an hour and now we seriously doubt if the personnel are competent enough to repair something, they do not even understand what the problem is !! After this incident, we have decided to return the set and request you for a complete refund of the amount.

The TV set has been taken to the headoffice last week (13th November 2008) and the technicians have performed the repair of the TV set and say that the set is fine and there is no problem as such. Even after the repair has been done, we do not have any confidence on the service center owners claim about the new picture tube set, I either need the proof that the part installed was a new one or I wish to return the set and request for a complete refund. An employee from Samsung (T. Mahender Reddy) taking the side of the Prem Electronics has bluntly refused to show the proof. He also promised to give an extended warranty of another three months (from the date of expiry of the original warranty) and also stated that he would replace the set in case any problems with the set repaired crop up again within those 3 months period of extended warranty. But, as a consumer I have the right of information on the TV set purchased by us. He (Mahender Reddy. T) is plainly denying to show us the proof that the installed picture tube was indeed a new one and a genuine Samsung part ordered from Samsung India. After this experience, I would never want to buy any product from Samsung!!

Regards
Srikanth.

I HAVE PURCHASED A WASHING MACHINE NO.-000959MWC03048 FROM ALLAHABAD(U.P)ON DATED 12.07.2004.AFTER SOME DAYS, A CRACKS APPEARED ON LIDS OF WASH/SPIN TUBS.COMPLAINT REGISTERED AT SERVICE CENTRE -BAREILLY BUT NO RESPONCE GIVEN. KINDLY GET IT ATTEND.

CS DEPARTMENT,
SAMSUNG INDIA ELECTRONICS LTD

Respected Sir,

Sub :BP NO. [protected] DATED 18/06/2008 AT 12.50 P.M.

This is to inform you that we purchased one Microwave Oven (28 Ltr – convection) on 02/08/2005 from M/s. Great Eastern Appliance Pvt Ltd of 20 Old Court House Street, Kolkata 700 001 vide Challan No. 1564 dated 02/08/2005 and Cash Memo Receipt No. 4474 dated 02/08/2008, bearing Model No. 103FL – 5/XTL 01657DBY200588FF as written on customer details cum warranty card. We have purchase the oven influenced by many recommendation of our well wishers. No doubt, the oven is very excellent in running condition but is very painful at break-down position which we are facing now.

The fact is that - the delicious dish maker microwave oven suddenly got out of order since May, 2008 and thereafter we have lodged complain over telephone No. [protected] on 18/06/2008.

The problem of the oven is that a flame is seen on the inner-side of the back-wall align to centre-bottom just like a burning coil of electric heater when it is switched on. As per your Technician it is called “erosion of wall-plate”.

Now, the most interesting fact is that after lodging the complain on that date immediately within a day one technician came, inspected the problem and assured us that it would overcome within a week against a minimum cost. The technician also took a photograph of the problem (flame/erosion) and xerox copy of purchase documents.

Within a 7 to 10 days when we are expecting for some good result, we find nothing but a complete silence at your end. Waiting after a reasonable time we again reminded you over telephone quoting the complain number. Now also immediately within a day another technician came and did the same task as before and here again the technician assured us of repairing within a few days. Thereafter no response.

Such type of event took place at about 5 to 6 time but the oven is still out of order.

We are waiting and waiting and strongly believe that our dependable, affectionate microwave oven will run again and serve us delicious dishes by your kind blessing.

Naturally, some queries arises in our mind that how long we have to waite ? is there any buy-back or exchange scheme offered by you, if so, how do we know that? Who will be responsible and how do we avoid any police-case if any case of burn accident happened by the damaged oven ?

We now earnestly pray to you again please look into the matter for early repairing of the oven purchased by our hard-earned money.

Thanking your,

Yours sincerely,
RAMANANDA MUKHOPADHYAY
MRS. PAPIYA MUKHOPADHYAY

I strongly feel dont buy any samsung mobile. I purchased samsung E690 with warranty within one year the half of the display was shivering. I went to samsung mobile service center in long stuggle(since only few service center). The people were ruthless and doesnt respond properly waited for hours and called for inspection. they cooly said no spare parts ask me to come after 30 days. i enquired whether the parts have come on the said date. they didnt bothered to look me around. by the time my valid warranty is over. thank god it doesnt use me in anyway since they are bothered to take or service the product. Really pathatic my mobile is sleeping well at home. waste of money to samsung mobile. I prefer pls visit for some samsung service center acros the country if you wish to buy samsung mobile. im sure u'll change ur mind. From Chennai.

I had lodged a complaint with the customer care on 19/11/08 vide BP No. [protected], and again gave them a reminder on 21/11/08, but till date I did not receive a call nor any service man visited my place. But I was surprised to receive an SMS from samsung Customer care saying THAT MY CALL HAS BEEN CANCELLED AS REPAIR COST HAS NOT BEEN APPROVED BY ME.Till date noone visited or did I get a call, and the worse part is from Saturday all the customer executives are busy.

Please refer to the complaint No. [protected] lodged with the call centre. No action taken on the complaint till date. Very much surprising the Model WA80TAL under product serial No. WO615ZCP600818 purchased in on 21.08.2007 has started Rusting on the Body, inspite of cleaning the machine dry through out the day.

If not attended the complaint and give a perfect solution for the rusting by replacing the body, i will be forced to make written complaint to National Consumer Forum for damages caused.

I had got my complaint registered with your customer care on 8th October 2008 vide complaint Number [protected] for my Projection TV SP54T8HFX/XTL.

This was attended by Ashok Engineer on 10th and he diagnosed the problem of STK

Despite my repeated follow up with Ashok on Telephone, he did not come for repairs - I finally had to call up Mr Amit on his mobile Number

He responded immediately and called up Mr Jitender at Faridabad. Ashok was again deputed on 22/11/2008

He again carried out few tests and then informs me that there is some problem with Distribution Board.

My Projection TV is still. "DEAD"

My questions to your team are

1 Service Efficiency - Is this agency / Back up Good
2 Diagnostic Capabilities - Is Ashok Capable Engineer
3 Time taken to Close Complaint - Still Pending
4 Reliability of Parts - Replaced earlier also

I hope my Projection TV gets attended by efficient engineers to have it rectified immediately

Sir,

I have handed over my set SGH E 840 to company service center at Verma agencies, No 16-9-536 Platinum Point, Opp platinum theater Mangalore 575002, Karnataka State on 30.09.2008 for repairing. My complaint was that canecll button light is not glowing.
Till now companyauthorised service persons could not repar /delivered the same to me.
every time he telles me that spare part is not available.I am unable to get my phone after 2 months also.When I contacted the samsung support they replied that there concerned person will contat me( as per thier Email dated 15 th november) but till now no body has contacted me from M/s Samsung.
I feel very sorroy for purchsing the SAMSUNG mobile since poor availablity of the phone. Hope the readers will have to really think before buying the samsung products.

Sanath Kumar.H

My monitor (SAMSUNG LCD Monitor SYNC MASTER) is out of order for more than a month. Compaliant lodged on 17.10.2008 (Complaint No. [protected]) and representive visited on 24.10.2008. He told that out of order spare will be replaced within a week but nothing has been done. I have contacted Kolkata Centre on a daily basis from 17.11.2008 but that is also of no use.
You are requested to look in to the problem and make necessary arrangements for repair or replacement.
My Contact Number is [protected].

I had bought a 21” new colour television of your brand on 03.10.2008 at M/S Sathya Agencies (P) Ltd showroom, porur with model no. 21S8MEEX. The television was operated and worked just for ten days only, after that it was not working and becomes fully dead position, suddenly it stopped producing any video or audio output and showing no indication of power supply and view of pictures. I logged a complaint through your toll free no.[protected] (customer care) on 22.10.2008 as cited in the above ref.2 regarding this above problem and asked them to send a service engineer for attending the technical defects and rectify it. My call has been registered with BP No. [protected]. After a long period ( i.e after ten days) a Samsung company service engineer came on 05.11.2008 and rectified the defects till then the television was kept in idle.

The television was worked for the next one week only after the service of Samsung company service engineer and it attains the same condition. Once again another complaint to customer care was logged on 17.11.2008 and reported the problems occurred in the television. But no body has come to take action on that complaint.

I really regret on my decision to go for your brand leaving many other good brand who offer a convincing service. Neither your product nor your services are satisfactory.

I am not satisfied on your product since it does not fulfill entire good quality of product having lot of technical defects in the colour television. I really feel that I have wasted my money in buying this television. I wish to return this product. I will be grateful if you take this television back and refund the money.

If you are really concerned about your customer satisfaction provide me contact number whom should I speak to and also inform me where I should return this product. An immediate attention required.

Please do our favorable needs.

I have given below the purchase details and the model no. of the television:

Date of Purchase : 03.10.2008

Model No. : 21S8MEEX

Fault : Completely dead,

Place of purchase : M/S Sathya Agencies (P) Ltd.,
4, Arcot Road, Porur,
Chennai – 116

by
a disappointed customer,

M.A.SURESH,
Contact No.[protected],[protected]
E-mail Id: [protected]@rediffmail.com

I have bought the front loading Samsung washing machine 6.5 kg (Washer cum dryer) from CROMA C.B.D Branch….. B.P no [protected] PH NO [protected]… From day 1 the dryer is not working….. At the initial stage the Cust service people from CROMA & Samsung said to check the wiring of the entire house and no one attended for 2 mts after 5 complaints. After 2 mts the service executive came and said that the problem is with the machine and has a manufacturing defect. Since then no one came to repair it or replace it….since it’s a manufacturing defect…….I have launched 14 complaints till date……the cust service fooled me for 2 mts and now they say why should we replace it …II HAVE THE RECORDING OF THE CUST SERVICE EXECUTIVE ON MY CELL PHONE ON WHICH ALL THE THINGS ARE MENTIONED…. I intend to go to consumer forum AND PRODUCE THE RECORDINGS….

I bought C10FL Samsung Microwave Oven bearing Serial No. 01657DAX001037D from National Electronics, Sakchi, Jamshedpur, in May'04. Since then, its Magnatron has failed 6 times. For 1st 3 times it was replaced without any charge, as it failed within 1 year, though 3rd time I had to pay for the labour charges. Rest of the times I had to pay.
Last time when it failed I asked that paying Rs. 1400 in every 6 months is not possible for me at least I should be given a gaurantee of 6 months for this, if not then please take it back, as I am fed up with the machine. So I was given a gaurantee of 6 months and now it has again failed, but this time Service agency has changed and they are not entertaining with interest and delaying the repair.
Please look into the matter and help me out, this is first Samsung product in my home and I hve already promised myself not to buy any other product of the Company.
Based on the above experience I have asked my friends not to buy the Product from the Company, please help me so that I can chage my view.

Dear sir,
I lost my mobile yesterday evening in chennai while travelling to my home by bus . I have logged a complaint in police station . Here i have given my IEMI no, I request you to please track my mobile and reply me back.

Here are my details:
Name:Brindha K
Address:Royal Hostel, 75A Arcot road, Vadapalani, Chennai-26.
Phone model:Samsung E840
Make:Samsung
Last used No.:[protected]
E-mail for communication:brindha.[protected]@gmail.com
Missed date:18/11/2008
IMEI No.:[protected]

Please help me.