Samsung India Complaints & Reviews

Hi,



I beg you to resolve my AC problem immediately and get the replacement done at the earliest. Please go through the series of email below carefully to have an excellent idea about the inconvenience caused to me for the one month. I am reachable at [protected] for further discussion.



Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com


[protected][protected][protected][protected]

From: Sandip Raj
Sent: Friday, January 16, 2009 1:05 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High



HELLO,



LET US ANALYSE WHAT WAS THE OUTCOME OF THE ESCALATIONS BELOW. I GOT A CALL ON 12-JAN FROM GURGAON AND GOT ASSURANCE THAT MY CONCERNS WILL BE TAKEN CARE. THEN I ALSO GOT A CALL FROM MYLAPORE CHENNAI OFFICE WHERE VIDHYA CALLED AND INFORMED ME THAT AC WILL BE REPLACED IN NEXT 25 DAYS AS BEING THE PART OF THE NORMAL PROCEDURE. I AM REALLY SURPRISED THAT NO ACTIONS ARE TAKEN EVEN WHEN THE CUSTOMER IS VERY CONCERNED.



MY BIG QUESTION IS WHY THE AC CANNOT BE REPLACED QUICKER THAN THE NORMAL PROCEDURE?
ARE MY CONCERNS TAKEN SERIOUSLY AND ON TOP PRIORITY?
THE MORE BIGGEST CONCERN IS THAT NOBODY FOLLOWS UP PROPERLY TOWARDS IT’S RESOLUTION?
NO PROPER COMMUNICATION IS PROVIDED ANY POINT OF TIME? BECAUSE OF THIS I HAVE WASTED AROUND Rs.100 IN FOLLOWUPS CALLS SEVERAL TIMES.


AS I HAVE CHANGED TO NEW ADDRESS RECENTLY, I REQUEST YOU TO DELIVER THE AC TO THE NEW ADDRESS GIVEN BELOW:



SANDIP RAJ

DOOR NO:1, PLOT NO: 11, 2ND FLOOR,

6TH STREET, BALAJI NAGAR,

NANGANALLUR,

CHENNAI-600061



MOBILE# [protected]



AS DISCUSSED WITH VIDHYA I ALSO WANT FREE INSTALLATION IN NEW ADDRESS.





Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com


[protected][protected][protected][protected]

From: Sandip Raj
Sent: Friday, January 09, 2009 2:57 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High



Hello,



THANK YOU FOR SENDING A VERY DIPLOMATIC MAIL. THE MAIL SHOULD BE VERY PERSONAL TAKING CARE OF CUSTOMER’S REQUIREMENTS. I WAS AWARE THAT NO PROPER SERVICE WOULD BE PROVIDED AND THE SAME THING HAPPENED. FIRST SEE THE DETAILS OF THE AC:



WORK ORDER# [protected]

MODEL# AS12NAXTL

SN# A172PZBQ501975P

DATE OF PURCHASE:[protected]

DEALER: BALASUBRAMANIAM ENTERPRISES





THE WORSHOP LOCATED AT:



ALFA REFRIZERATION CO.

5A/12 KABILAR STREET AMBAL

CONTACT #[protected]/[protected]



TOOK MY AC ON 23-DEC-08 FOR REPAIR AND INFORMED THE DELIVERY IN 3 DAYS. 8 DAYS PASSED NOBODY BOTHERED TO INFORM ME REGARDING THE AC. I CALLED[protected] ON 29-DEC-08 AND INQUIRED.

I WAS TOLD THAT THERE WAS SOME PROBLEM IN COOLING UNIT. THE REPLACEMENT OF THE SAME HAS BEEN ORDERED AND AC WOULD BE DELIVERED IN NEXT 10 DAYS. I GOT A CALL ON 6-JAN-09 AND SHIVA TECHNICIAN FROM WORSHOP CAME AND TOOK THE AC INVOICE. TODAY I.E. 9-JAN-09 THE WORKSHOP PEOPLE DROPPED THE AC AT MY HOME WITHOUT DOING ANY REPAIRS AND TOLD THAT IT WILL BE REPLACED.

WHEN I CALLED SHIVA KUMAR(WORKSHOP) AT [protected] AND GOT NO PROPER TIMELINE FOR THE REPLACEMENT. IT APPEARED THAT EVRYONE IS TRYING TO PLAY SAFE GAME MAKING ME FOOL. I GOT PRASHANT’S NO WHO WORKS IN SAMSUNG AND IS INCHARGE OF REPLACEMENT. I CALLED HIM AT HIS MOBILE NO [protected] AND GOT THE INFORMATION THAT AC WOULD BE REPLACED IN NEXT 2 WEEKS. HAVE A DONE A BIG MISTAKE BY BUYING SAMSUNG AC AND WHY SHOULD I SUFFER BY WAITING ANOTHER 1 MONTH FOR REPLACEMENT? I ALSO CALLED CALL CENTER AT[protected] AND SPOKE WITH SUPERVISOR PRADEEP. HE TOLD THAT HE WOULD LOOK INTO THIS ISSUE ON TOP PRIORITY AND CALL ME BACK WITHIN 30 MINUTES. TILL NOW HE NEVER BOTHERED TO CALL ME BACK. THESE CLEARY REFLECTS



EXTREMELY POOR SENSE O[censored]RGENCY
NO PROPER COMMUNICATION AND COORDINATION
POOR CUSTOMER SERVICE


MAY I REQUEST YOU TO GET MY AC REPLACED AT THE EARLIEST? IMMEDIATE ACTION IS REQUIRED RATHER THAN RESPONDING A DIPLOMATIC EMAIL. I AM ALSO READY TO ESCALATE THIS ISSUE AT THE HIGHEST LEVEL IN SAMSUNG. SEEKING POSITIVE AND IMMEDIATE RESPONSE.





Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, December 23, 2008 3:17 AM
To: Sandip Raj
Subject: Re: Disappointed with AC after sales service




Dear Customer,



Thank you for patronizing Samsung product.



Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.











------- Original Message -------
Sender : sandip.[protected]@wipro.com<sandip.[protected]@wipro.com>
Date : Dec 23, 2008 07:37 (GMT+09:00)
Title : Disappointed with AC after sales service

Hello,



I had bought Samsung 1 Ton split AC AS12J on 20-sep-08. I have recently encountered a major problem on 18-Dec where the AC stopped providing cooling effect. I called Service call number[protected] on 19-Dec-09. After 4 reminders with follow-ups, service person came on 20-Dec at 12.15pm. He cleaned the filter and left telling that it is a COMPRESSOR problem and advised me to call[protected]. I called the customer care[protected] and logged complain on 20-Dec at 12.30pm. Complain number [protected] was provided. Again sending repetitive reminders by calling[protected] around 5 times, the technician contacted me on 22-Dec at 10.40am. He called from another customer care number[protected]. After rigorous follow up from them again, the technician came on 22-Dec at 3pm. He also left within 5 minutes without giving me proper explanation. When asked several times, he communicated me in tamil stating that somebody else will come in 2 days to look as this being a GAS LEAK problem. Even the AC has to be taken for repair for some days. I request you to answer my question below and act immediately:



· I have suffering a lot for the last 4 days without AC’s cooling effect, may I know who is responsible for that?

· If there is gas leak problem in AC, why the AC cannot be replaced immediately?

· When the proper communication is not provided by technician?

· Is this the proper service provided by Samsung?



I would like to escalate this issue at utmost high priority level. Resolution is expected immediately.



Please find the contact details for your reference:



New#14, Old#24, Panchmukhi Appts, Flat#7,

5th Main Road, Thillai Ganga Nagar,

Nanganallur, Chennai-61



Contact Mobile# [protected]



Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com

Business : Samsung
Individual : KBM Electronics
Address : Laxmi nagar
City : Delhi
Phone :[protected]
Complaint: I Akash Raizada purchased a DVD Player model P-480R, on 12th Oct from KBM
Electronics, Lxmi Nagar, Delhi. In which the FM Radio is in-built as per
the specicfications.
But after trying many times to start it, radio dosen''t work. For which I
complained to SAMSUNG on 13th OCT with reference number [protected] at their call center at number[protected]. First they reffered me to ask for the demo session from local SAMSUNG DEMO
center, which I got on the next after calling the DEMO guy at my home on
14th OCT.
He after testing product decline to make it''s radio run because it was
faulty.
For the same when I approached to SAMSUNG NATIONAL CALL CENTER at
[protected]n 14th and they arrange to send an engineer and engineer
asked me to wait for 2-4 days after checking this device (as they were
running short for spare parts to change.) After that i''ve called on
[protected] fo at least 10 times and always they ask for 2-4 days to
wait.
Consequences : Since as per the specifications the product and services
are not being provided to me even having a complaint registerded with the
concerned team of the organisation and service challenged product have
been sold to me. Now I''m feeling that I''ve been cheated and befooled.

This is a kind mental and finacial cheating and miking the customers fool.
The product is not the value for money at all as all the specified fatures
are not provided.

SAMSUNG is having worst after sales service having no backup.

To,
The S.H.O.,
Malviya Nagar,
New Delhi-110017
Sub: Complain against my SAMSUNG mobile hand set # F480, IMIE:-[protected]

Sir,
I have purchased a new SAMSUNG Hand set from HOT SPOTS RETAILS LTD. Shop no-10, New Market Malviya Nagar, New Delhi-110017 on 08/12/2008, BY CASH of Rs.18350/-in the name of my wife Mrs. Yasee Jaspal R/o 96-C, Eastern Avenue, Sainik Farms, New DELHI-110062, it never worked properly from the day I purchased, it doesn’t have voice clarity or always have a disturbed outgoing sound.
I took that phone after 3 days to HOTSPOTS for exchange and they referred me to their authorized SAMSUNG Service center at Malviya Nagar Corner Market, New Delhi-110017. and the service center staff asked to come after 3-4 days& again after 3-4 days our staff ms. Rupika went to HOTSPOT Malviya Nagar, for its exchange and again its manager Mr. Surinder sent her to the service center, saying that only Samsung people will exchange it wherein at Samsung service center she met Himani and Akhilesh, who claimed himself the manager of the center, wherein he looked at the phone instrument and asked to leave it for with him for 4-5 days for repairs, wherein I am not interested to get the new instrument repaired but I am only interested to its exchange or refund of the money.
And Mr. Akhilesh said that since you have bought it from HOTSPOTS in cash therefore you have to go to the HOTSPOTS to collect the money,
We came back to HOTSPOTS and demanded the refund of the payment wherein the Manager of the HOTSPOTS refused to refund the money of the Samsung instrument F480 and started abusing us by mentioning the name of his proprietor as Mr. Modi who is a influential person of the city and runs a big hospital called Modi Hospital in Saket and he further said that Modi can get me killed, but on my request he did not even give the name and telephone number of the president of HOTSPOTS .finding no other alternate I called on number 100 FOR POLICE ASSISTANCE, who reached in 15 minuts time wherein they asked for the local Thana Police who asked the manager Mr. Surinder of Hotspot to reach the police station in the mean time I called Samsung corporate office also where I spoke with Mr. Ganesh.
On just reaching the police station Malviya Nagar I received a call from Mr. Neeraj of Samsung who insisted not to lodge an FIR against SAMSUNG and he will get the said Handset exchanged within 5 working days.
Since it can be last minute decision by Samsung to deceive me I hereby request you to lodge an FIR against Mr. Modi and staff of HOTSPOTS along with the staff of Samsung for cheating me by providing a damaged or defected mobile phone, For any further information please call me on my mobile number.

Thanking you
S.S. Jaspal
96-C, Eastern Avenue,
Sainik Farms,
New Delhi-110062
[protected]

COPY BY EMAIL TO COMMISSIONER OF POLICE

i bought samsung SGH-L700 mobile on[protected] & i was told by the shop(A.K.COMMUNICATIONS SAMSUNG MOBILE PRIVILEGE PARTNER) person that he will give me some extra services like DOA will be extended for 3 months if i buy phone for Rs. 7500, but after some bargaining he sold me the mobile for Rs.7400( BILL NO. AK-HTS1145 & Shop TIN no. [protected]). On 3rd Jan 2009 i faced some problem with my handset & i approached the shop owner & he said to me since you bargained on the amount you will not get the special services like extended DOA, then on 6th jan 2009 i approached the Samsung service centre & they told me that any shop owner cannot extend DOA, it is the illegal act practised by the shop owner. Moreover the shop owner used abusive language when talking to me & insulted me in front of one of my friend which has caused other people making my fun.


NOTE: DOA is facility provided by samsung under which any handset can be exchanged within 7 days after the purchase, if there is any problem with handset free of cost.

i am fadep with my tv.

Recently I have purchased a Samsung Duo D780 and a Samsung blue tooth device WEP250. My problem is that though the combination is working well I am unable to receive calls automatically even after switching on to "automatic answer" option under answering mode category on the handset. I have tried all combinations and permutations. Can any one help?

I have lost my Samsung mobile with BSNL sim (No:[protected]) in maruti nagar, santosh nagar hyderabad A P.
if do need full action.
My adrress is :
Plot no:61, H.No:7-134/1
Maruti nagar, santosh Nagar
saidabad post
hyderabad
A.P
My alternative no :[protected]

Hi
I bought new Samsung L700 mobile a 5 days ago but i am facing network as well as battery problem.In case of network problem in open area i am getting only 3 to 2 points network sometimes out of 6 points.In case of battery after charging full it is getting emptied with in 12 to 15 hrs beside my usage is very low on calls as well as on other music functions. As per samsung website battery hrs talk time is more than 8 hrs.

Please give me any solution ASAP.

Dear Sir,
I perchased washing machine before 5 months back[protected] but 3 times already your service engineer repared this machine, but not washing drain problem Sallow, and last time i called your costemer service to this complaint No. [protected] but they not response, and please take your washing machine and give me new machine.

Thank you,

i have bought 2 split AC AS18FJX from electromart stores sector 18 Noida on 14/04/08 out of that one had not been working properly since the time it was installed .i have made several complains(complain no-[protected])and initially i was told there had been a leakage of gas and the problem would be rectified.
but the problem persisted and i made another complain, same thing happened and then after several complains samsung engineer finally informed us that the AC will be replaced.for reasons i am not aware of the samsung record is showing that the customer has refused repair of AC and is demanding replacement(the truth is your own engineers came to that conclusion)
this is what happened in september.after that there has been absolutely no response from samsung despite my repeated calls at the samsung service centre.
i request the authorities to take notice of my situation.i have spent more than 50000 rs trusting the brand samsung, but the services have disappointed me.i have spent an entire summer without AC and the frustation and anger is growing every day as there is absoultely no positive response from Samsung. Thier customer support representatives keeps telling us someone will contact us but no body does.

I bought samsung Lcd 20" Model no. LA20S51DTM in the year 2007, January. After 4 months i faced a problem in picture display. Since it was in warrantee period they immediately visited my place and fixed the problem. Again after few days in the same month I faced the same problem. Again it was rectified since it was in warrantee period. After that I didn’t face any problem till today. Now again I am facing the same problem. I immediately called to their customer care no. They have noted down complain and given me complain no. [protected]. Their service person visited my place and ask for 1200/- Rs. I was shocked to hear the amount. 1200/- Rs. Just to visit at my place to attain my problem.

I thought I should have asked for replacement o[censored]nit in my warrantee period only. My main concerned is if I pay them the amount and if again I faced the same problem after 2 months I have to pay again he same amount. So year on year if I select to run same television I’ll end up paying half of the cost of new television. I told them I wouldn’t mind paying for any damaged part or if any mistake had happened from my side to handling it. But asking for 1200/- Rs. Just to visit for checking problem is way too high. I called several times to their service call centre all the time they end call by saying we’ll ask our senior engineer to call you back. But it’s been 7 to 8 days now I have never received any call from them and I end up calling everyday and I get the same reply.
I would advice before purchasing any TV please check their after sales service. I had a really poor experience with Samsung India.

for every image on the monitor i get shade of that picture which makes viewing impossible

I purchased a Samsung refrigerator on 31.3.2008 from J.D.Electronics -
> Chennai ( model (RT34RVMS). Within 10 days from the date of purchase
> o[censored]nit, we realised that the door wasn't closing properly A
> complaint was lodged, your engineer attended the case & told us that
> the rubber has been kept flexible so that it facilitates convenient
> cleaning. We believed him. Of course, he made some alterations & we
> did not have much problem for the next one month. Beyond that, again
> the problem started & we had to call up Customer care. This has
> happened for 4 times now. Every time an engineer comes, attends to
> the case, gives a reason which he feels is appropriate & goes off.
> The problem still continues & yesterday I have registered a complaint
> for the 5th time. My complaint number is [protected]. Hope this
> information will facilitate you to check the facts. Though I
> registered a complaint on18.12.2008), I am still to get a
> get a return call from Samsung. Today we are on the 6th of January 2009. Wonder when are the Samsung executives planning to wake up.

> I buy a product for Rs. 21, 000 & have to keep calling the service
> engineers 5 times, within a span of 8 months?? Is this what called
> 'quality' product?? In addition to the persisting problem, I also
> have to say that the chiller tray of the refrigerator is already
> broken. I never expected this kind of a poor quality from Samsung.
> However, when this is brought to the notice of the company, customers
> are conveniently told that these items are not covered under warranty
> & customer has to pay for it. I dont find this attitude customer
> friendly.
>
> This time I need a replacement & cannot accept any of your engineers
> trying to rework on the product that is already problamatic.

I would recommend Samsung to stop selling if they are not competent enough to service it.

Dear All.
I purchased a Samsung TV 21 inch on 24/08/2008 from Anand Electronice, Govind Puri, New Delhi. After 5 months speakers is not working . I have registered the complaint in Anand Electorincs.
Anand Electronic reffered the samsung TV Service Person.
Service person attended the problem but he is not able to solve the problem. He assured that he forwards my case to another...
Kindly request you to look into this...

I HAVE PURCHASE THE TV ON24/11/2008 FROM GUPTA ELECTRONICS EAST ROHTASH NAGAR SHAHDARA DELHI 32. IT HAS COLOURS PROBLEM AND SOUND PROBLEM. I MADE A COMPLANTS ON 7/12/2008. NO [protected]. MY TV SENDS TO SERVICE STATION ON 12/12/2008. IT’S COME BACK ON 20/12/2008. BUT PROBLEM IS STILL EXIST. ON COMPLANT ONCE AGAIN TV PICKED UP BY SERVICE CENTRE ON 22/12/2008. I AM VERY UPSET BY ALL THIS PROCESS. NOW PLEASE CHANGE MY TV. I SHOULD NOT ACCEPT REPAIR TV.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from Samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda

Dear sir,

Please take immediate step to resolve long pending complaints having following complaint details.

1. BP / Complaint : Through Call Center dated 24/ dec/ 2008. with more than 100 follow up calls.--- No Response

[protected]

2. BP / Complaint No : Through internet mode with no status till date


TR NO [protected]
BP NO [protected]

Nature of Complaint > This Microwave oven is having critical technial problems since its purchase. the major problem for which above complaints are pending are,

1. Rusting in the entire inner walls of the oven
2. No Proper Heating


Current Status : No Response till date.


Please note and understand that if this issue is not going to be resolved within 10 days of this mail notice, We may take severe legal steps againts your company.


Regards

Sheetal Rani

[protected] / [protected]

I bought a Samsung SGH-F270 mobile from Sangeetha Mobile showroom, CMH Road, Indira Nagar and one month later I was not able to receive any incoming calls on my mobile. Then I went and gave the mobile for repair at Cell Solutions, Domlur, one of Samsung's Authorized service providers. The mobile was with them for 10 days. Even after repeated phone calls from me the status was that the phone was not epaired since the sppeaker spare part was not available. Then I got a call from them saying that the phone has been repaired and I can collect it. But when I went there I found to my disappointment that the speaker of the phone was still not repaired. I took the mobile back from them and went back to Sangeetha mobiles and now they told me to go and give it at BTM layout repair centre which is supposed to be the main service centre in Bangalore. When I called up the mobile number of the person to be reached at BTM Layout it turned out to be a wrong number. The service centre numbers were not given to me. When I eventually found out the numbers from the Samsung customer service, nobody is picking up the phone. Is this the quality of service Samsung ad it's dealers provide in India. This calls for stringent action against Samsung India and Sangeetha mobiles.

Sir my name is Haresh Patel

2. I bought a SAMSUNG FRIDGE on 20.10.2008 from NEXT Drive-in branch Ahmedabad.

3. After 20 days some noice came from fridge and i lodge compliant to customer care and technician visit our house. after 10 days again noice came from fridge again i lodge complaint at customer care and again technician visit and solve problem. after 15 day again noice came . at last on 05.01.09 I lodge comlaint vide complaint No. [protected] and your technician came and sent my fridge at service center on 06.01.09. Next call from your service center and told that your compresser is foulty and same will be repaired on tomorrow.
But I do not want this deffective piece and i call to your local branch 0ffice but no proper respons since laste 3 days.
I want to replace my fridge immediately.

So please reply me immediately.

Thanking you sir,
Yours truly,

Haresh Patel
SAMSUNG CUSTOMER.

I HAVE PURCHED A SAMSUNG TFT MONITOR.IT WAS ON THE WARRENTY PERIOD.DURING WARRENY PERIOD THE CONNECTIVE PIECE BETWEEN MONITOR & BASE i.e. STAND HAS BROKEN.AFTER GIVING MANY TIMES COMPLAINS TO DISTRIBUTOR, SERVICE FRANCHISE, STATE SERVICE CENTRE TILL DATE MY COMPLAIN HAS NOT SOLVED.I AM TOTALLY DISATISFIED BY PURCHAGING SUCH PRODUCT.NOW I AM REALISING I HAVE DONE A MISTAKE BY PURCHING THE SAME OF SAMSUNG BRAND.
MY COMPLAIN NO. IS [protected]

I have bought Samsung LCD TV Model LA26R71BBM/XTL in oct 2008 From Kabir Electronics Phase 7 Mohali .Since it was installed some of the remote functions were not working and we have complained about the same to the dealer and one of the executive had visited from service centre and confirmed that there is some problem in the TV Board because of that the remote is not working.We have requesated the executive to kindly send a request for replacement of the TV as this is a new TV and under warranty also .Its been a month now that we have been calling Customer care and following up with dealer also and they are not providing any resolution to our complaint.Your so called Customer care exe don't know any thing and they can only help us by arranging a call back from the Concered dept and the stupid concerned dept can only followup with some other depts..One day after a argument with some Sr Exe in Customer care Mr Tarun had arranged a concall with Mr Amarjit Singh [protected] so called Service Incharge of Service Centre But i think he is also so busy that he don't have a courtsey to call back and confirmed abt the status abott the same.As he promised that he will call back will confirm the status.I don't think that Samsung is providing good services to the customer and the so called service incharge don't know the meaning of Customer Service. After such a wonderfull experince with samsung i don't think so that i will be suggesting anybody to buy samsing products rathet i will aslo not buy any samsung products..this was my first experince with samsung and it is so pathetic and i've been mentally harrsed by samsung customer care people and the dealer..Would request you to kindly replace my Samsung TV or Else i have to go to Consumer Court for complaning about the same.