Samsung India Complaints & Reviews

I have recd.a new samsung Mobile Model SGH-J700 purchased from Londan by my brother on 12.2.2009. I give below the following details

MPN: [protected] IME No.[protected] - Sim No.[protected]. When I put a new sim provided by another company, I am getting "Enter Password" on the display. I donot know the password since it is purchesed from London but I am living in India. Hence, I want to know the password to unlock .
Kindly inform the password to enable me to open my new mobile.

Sir/Madam,

I am having samsung Mobile SGH-I45. Within my warranty period of 1 year i had 3 problems (1.Strip problem 2. phone dead 3. Phone dead) in the past... After buying this mobile more than 4 months it was with Hi-Tech solutions service centre (anna nagar) an autorized service centre of Samsung... 4 months back i made a compliant at Hi-tech solutions that my mobile is not working. For which Mr.Senthil (Service manager) replied that my phone is dead and they replaced the board, strip and connecter, and just a month back i got my mobile back to me (More than 80 days my mobile was with Hi-Tech solutions)... And again for the 3rd time from 09.05.09 my phone is dead...

Is this the way a costly mobile which cost 13000 will work like... This is the 3rd time my mobile strip is having mobile... Now is seriously doubt that wheather Hi-tech solution service centre changed a New board or not...

I need Samsung Higher authorities to contact me as soon as possible for this issue..

Awaiting for reply

I have the same problem recently. My phone charges in USB mode but not on regular charges. I gave the phone to them early May 2009 and still moving from pillar to post. They said they replaced the connector (Rs.44 for connector + Rs 450 for Service Charges) and when I took my phone home it kept continously rebooting. Again I gave it back to them and they said software is corrupted and keep on telling that the phone is not ready.. Not only me.. if you visit their office you can see the queue of frustrated customers yelling at the counter to the bunch of indifferent staff.

hello sir,
i have purchased samsung mobile phone 15 days back the model no is m569 to my surprise i switched it off in night and in morning it was gettin restarted i went to the customer care in pahar gunj new delhi they told me we have to replace mother board for this new phone they told me it will take 7 days now its over 15 days i am without a phone and when ever i contact them they say mother board is not in stock sir when u can`t provide services properly why u manufacturer such phones??? all staff over there is least cooperative mr bharat bhushan mr rubal kindly provide me a refund beacuse i have felt a bad experince buying a samsung phone ...

dikshit bhasin
[protected]

As further to your complaint, i think you should look at your accounts before writing. It was already made clear to you that the delivery would be done after your case has been cleared. But since you wanted to take the product at that very moment, we had to call our head office and ask your credit history. And as a result of that we found that you have a very bad credit history with many payments outstanding. And due to this, you tried to take your frustration out on our reputed company. Thats all i have to add to your negative comments.Hope you find some other company to cheat.

Cheers
Staff of Meharsons Electronics

my name is kamal m frm fatehgarh dist.my experience was also bad whn i buy led tv frm them, they give me used product even component wires used to connect with set top box, home theatre etc, was nt in led box.i already file case consumer court in fatehgarh sahib abt this matter .my email id: [protected]@gmail.com

Further to complaint by Mr Kamal from fatehgarh, the goods were pysically checked by you before you took the delivery. We have many many happy customer base all over punjab and india. And 1 complaint doesnt spoil our reputation we have built over the years. And we are still with you and happy to help you if you are facing any problem

Regards
Staff of Meharsons Electronics Pvt Ltd

samsung hard disc 80 gb — poor and horrible after sale services

i have given my hard disc to samsung service centre for more than 1/2 months and yet i have got no information . the same problem i had previously with samsung cd writer .

i made the unfortunate mistake of buying a Samsung Hard Disk (sp0802n) and have found your customer service to be unbelievably bad! Actually, I am using the Samsung Hard Disk from long time and due to Disk failure and Bad sector problem I have given my HDD to Samsung Service Center, neharu place, before the warranty period.

HDD Model:sp0802n
Serial No:s00jj10L621049
I am writing to you in the hopes that you will be able to assist me in resolving a problem that to make solve my Hard Disk problem immediately.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY

Look forward to receive your prompt response

With best regards

MOBILE NO= [protected]

Hi I need of HDD service center address in gurgaon location. Acctualy my hdd is not working and I have lot of work in pending. If somebody know samsund service center in gurgaon please call on [protected] or Send a mail.

SAMSUNG, Allahabad - Bad service, Delay & no response!

I have bought Samsung 80 GB HDD in 2006. It has five year warranty. I went to samsung service centre in Date 4 July 2009. I gave them the hard disk, they told me that they'll check it and they'll replace it within 2week.After that i just waited for their reply.They took more than 2 weeks.The did not tell me anything about HDD. I made the unfortunate mistake of buying a Samsung Hard Disk (SP0822N) and have found your customer service to be unbelievably bad! Actually, I am using the Samsung Hard Disk from long time and due to Disk failure and Bad sector problem I have given my HDD to Samsung Service Center, Allahabad, before the warranty period.

HDD Model: SP0822N
Serial No: P/N-1329JIDXB57250
Work Order No. 1006

I totally agree with you . Even though Samsung calls it self a Multi national company I am shocked at their attitude. I was quoted 12, 000 for data recovery at Parel Service centre and when I told them I didnt want to get it done, they took 10 days to return the Hard disk and actually tampered with it so that the data is lost forever. How cheap can some people get. And unfortunately Samsung is allowing all this to happen right under their banner. Now the hard disk is spoilt and no one can recover the data from it. If the data was not recoverable how did they quote 12.000 for it?
Date recovery centre Parel
Job order no. P8120
Date[protected]
HDD 80 GB 7200 RPM ZM PATA sp0802N
Hope the samsung people take notice and do something before their name goes to the dogs]

i made the unfortunate mistake of buying a Samsung Hard Disk (sp0802n) and have found your customer service to be unbelievably bad! Actually, I am using the Samsung Hard Disk from long time and due to Disk failure and Bad sector problem I have given my HDD to Samsung Service Center before the warranty period.

HDD Model:sp0802n
Serial No:SODWJ1FP347352
I am writing to you in the hopes that you will be able to assist me in resolving a problem that to make solve my Hard Disk problem immediately.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY

Req. to All Public, Plz. Not Purchase Samsung any Product or check Samsung service

i relly bes exprinces in Samsung service Not Product but service is very poor


Look forward to receive your prompt response

With best regards

MOBILE NO= [protected]

i made the unfortunate mistake of buying a Samsung Hard Disk (sp0802n) and have found your customer service to be unbelievably bad! Actually, I am using the Samsung Hard Disk from long time and due to Disk failure and Bad sector problem I have given my HDD to Samsung Service Center before the warranty period.

HDD Model:sp0802n
Serial No:SODWJ1FP347352
I am writing to you in the hopes that you will be able to assist me in resolving a problem that to make solve my Hard Disk problem immediately.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY

Req. to All Public, Plz. Not Purchase Samsung any Product or check Samsung service

i relly bes exprinces in Samsung service Not Product but service is very poor


Look forward to receive your prompt response

With best regards

MOBILE NO= [protected]

Samsung — Horrid after sale service

I had bought a samsung galaxy ace in February 2011. I have been facing problems with the camera since the week I bought it . I have gone to 4 samsung service where they have kept the phone for more than a week in each place and still they have not been able to fix it . I have wasted over 3000 Rs travelling to service centres alone. The customer care of samsung does not seem to care about the customers they are rude and are the least bit helpful .
I am most disappointed with after sale service of Samsung.
I am thinking of going ahead doing something about this.

Rediff.com — home theater/BP monitor

I have been cheated twice by rediff, shipping defective products and not responding to people cheating on their behalf. I have stopped them from sending spams into my mail box and stopped buying from the net after such an experience.

Samsung — customer care in sirsa,haryana, india

bought a T.V. of Samsung company now the companies customer care are not attending the complaints & has turned the deaf year to the complaints

i purchased mobile of samsung model no.SGH-B100 dated 26-1-09. the mobile battery drained in minute after charging. i deposited mobile with complain no. WA[protected] dated 16-2-09. till today i have not received mobile after repairing.mobile is submitted to shreeji electronics, 10, shivani avenue, ahmedabad.
the stand by mobile of same model is given to me for use on 24-2-09. same problem is in stand by mobile also but battery drain after 8 to 10 hours with out use.
we purchased 15 nos of same model mobiles for our office use. purchased by indo german tool room-ahmedabad.
i am surprised the mobile is repaired by others in day or two maximum, why such big company takes more time.

Servicing my Samsung Fully Automatic Washing Machine 6.5 Ltr

Dear Sir,

I have Parched AS 18 UTA A/C Max 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09.

Vivek Service Center people Mr. Balaji (Under Mr. Siva Kumar) came and installed on Mon-day 27/04/09 and I have paid for Installing Rs 2400/- + 100 for water tube (Rs 2500/-) for that my job no is 220447 @ Vivek Service.

After Cleaning my room I have switched on @ 7.00 pm and fixed the temperature @ 16*c but unto still morning (7.30 am) Therese is no cooling in my room but a/c is working. Pls help me sir?.



Yours truly,

T.Premakumar.

Dated 29/04/09

How can we believe Vivek's Shop in Chennai and we go for Samsung product in INDIA

Dear Sir,

I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @
26500 /-on 25/04/09.

Vivek Service Center people Mr. Balaji (Under Mr. Siva Kumar) came and installed on Mon-day 27/04/09 and I have paid for Installing Rs 2400/- + 100/- for water tube (Rs 2500/-) for that my job no is 220447 @ Vivek Service.

After Cleaning my room I have switched on @ 7.00 pm on 27/04/09 and fixed the A/c temperature @ 16*c but unto next morning 7.30 am Therese is no cooling in my room.

Then I have complained to Vivek Service center yesterday (28/04/09) they came @ 9.15pm on 28/04/09 and checked my new A/C, and they said the new A/C compressor is not working.

(Then how can we believe Vivek's Shop and we go for Samsung product in INDIA?)

So I request you to replace new LG Split AC instead of my new Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. Pls do the need full.

Also My SamSung BP No:- [protected]

My Cell No: - [protected]

Mali :- [protected]@bsnl.in

Thank you,

Yours truly,

T.Premakumar.

Dear sir/madam
My name is subhash kumar
i have a problem in my LCD monitor 17"
i'm getting a patch line on my LCD screen
so that's why please send an engineer whose able solve my probe my LCD monitor is in warranty period
My address is given below
c/o salad mehta
Gulzar bagh, Tulsi mandi
state:-Bihar
Disst:- patna
Police station:-alam ganj
Post office:-Gulzar bagh
Pin Code:-800007

dear sir,
i ve purchased my samsung ac in 2005 and after tthat we didnt went for its service.i want it to get serviced asa soon as possible.actually i purchased from punjab and in sirsa i don't know who deals in samsung agency .plz helpp or give me their number .i will be greatly thankful to u.plz reply.
thankyyou.yours sincerely,
[protected]@yahoo.com

hello sir i lost my phone on 9th may.sir humare phone ka emei number [protected] hai. sir humara phone office me se koi bachha le gaya hai kya hume ye pta chal sakta hai ki us phone me kon si sim use kia ja raha hai aur kis number ki.if it is possible then please give me a reply sir.
thank you

Dated: 5 June 2009

Worst Customer Care


Dear Sir / Madam,

I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician on 29 /04/09 and I had paid Rs 2500/-.

When I switch on the AC still bad smell coming from the indoor unit. From the date of purchase I had continues problem on the same, I have not utilized/enjoyed.

I have reported to Vivek costumer care services at several time and also Samsung customer care too.

But Vivek Technician came and checked but they dint solve/Retrieve the problem. But the job statues are ignored/unsolved the problem.

On 06/04/2009 when I called to the Samsung and Vivek costumer care services to know the progress of my compliant/ job statues but they ignored my phone call and cut the phone line several time. This is unreliable.


So I request you to please replace the new Split AC instead of my new Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton and please take necessary action and do the need full.

Current Samsung BP NO: [protected].

Previous Samsung BP No: [protected]

Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.

Previous job no: 223903 @ Vivek Service.

My previous job no: 220447 @ Vivek Service.


Thank you,

Regards,

T.Premakumar

hello sir i am the customer of your ac dealear sophy's syndicate of trichy. i bought a samsung spilt ac 1.5 tons with ac stablieser on 22/03/09 with 2years amc at the rate of 32990.
my bill number is 1841. but after i bought my ac, your dealear service is very worst. and we are troubled by your dealear. and also they have cheted us by selling fault product to us.
not only this if we are complaining they are not responding for our complaints. i kindly request you to look forward this complaint immediately. or otherwise i will be taking this to consumer court.

Dear sir/madam
My name is Vijay Pant.
i have a problem in my LCD monitor 17"
i'm not getting any display on my LCD screen,
so that's why please send an engineer whose able solve my probe my LCD monitor is in warranty period
My address is given below so Kindly please do the needful.
B-305, 2nd Floor
Okhla phase-1, delhi-110020
state:-New Delhi
Disst:- Delhi
Police station:-Okhla Phase-1

Pin Code:-110020

hi sir i buy a samsung mobile samsung s 3500 but there is no service centre or samsung care for repair it under warranty of 1 year which is given by samsung company..
i m from bhiwani in haryana which is a developing city not a village there is nolia care, tata care, reliance mobles care, huawaie, etc.. means every but not of samsung i have a proposal to open a samsung care in bhiwani and i promise to company that if i open a service centre for mobiles of samsung there is selling of more than 75 % more than now time plz give me a chance sir
thanking you,
himanshu sachdeva
bhiwani (haryana)
[protected]

Dear Sir/Madam,
I purchased one of your best product SAMSUNG MOBILE SGH-J210 in Jul-2008. I thought it is a good brand. But, before the warranty date expiry product became problematic. There is minor problem the joy stick(middle botton) is not working. So, I called up on SAMSUNG CUTOMERCARE the executive suggested me, go to the gallary. I gone to your gallary, & the excutive said it is not possible to make it here you have to submit it for 15 days, so we can send it to H.O., but still it is not sure that it will be repaired. The other mobile repair shop keepers also said same thing.They said, " WE CAN REPAIR ANY BRANDED MOBILE, BUT WE CAN'T REPAIR SAMSUNG MOBILES."
My Question is what is the use of such brand which can't be reapaired in it's own gallary too.
If you can't repair your own products, then why are you making such thing & selling to the innocent people like me. Stop doing this thing in India. According to me this brand is very worst product in the world.
I will suggest my all relatives to do not buy any SAMSUNG product in future.
My last Question is why should I continue with your brand?
If you are able to answer me then do it. I am waiting for...

We have lodged complaint for repair our company air-conditioner with High Tech Service, 25-R, Model Town Behind Bulbul Restaurant authorised service centre of Sam Sung in Sonepat. But Mr.Ashok sharma never attended our complaint in time and now he replaced compres or of one of our A/c without consent.During this season he repaired our three a/c but non of them is working properly.
Whenever we approched to the owner of service center he never replied.Today he send one of his technician to our factory after requesting him but his techenician also misbehaved.

My request to Sam Sung authority to take up this matter seriousely and if possible terminate his service center otherwise behaviour of the present owner of service centre will spoil the market of Sam Sung.

hi... yesteraday i bought samsung s3310. but there is some problem wen i download jar & jad softwares to my phone. it shows unsupported format... can u pls help me.

my washing machine fully automatic is not working from last 10 days, , , i have registered complaint but i am not getting any response from customer care..i m really diagree with service...so please help me out soon as u can..my complaint number is [protected]...and my contact number is [protected]

DEAR SIR,
I take new mobile samsung GT S3310,
I CAN NOT DOWNLOAD ANY GAMES, &
not from any other java games not support to this mobile,
what is the problem, it my mobile pro or u r make mobile problem.

see other mobile Nokia, and Motorola mobile etc etc…..,
just go to any games web site they can easy download games & other apllications and enjoy,
we take mobile to enjoy propers, not for very time come to buy product o[censored] company (games other applications) make some software after install that we can use other company java games & applications(Dictionary)etc etc ….
so u please asist me any other way that i can upload software & applications in my particular mode i.e GT S3310

please reply me
email id = [protected]@rediffmail.com

Hi sir i have purchased S3500 three and half months back from the mobile store leela bhaban patiala. after one month i have faced a problem withj this phone i.e it autometically switched on once i want to switch off it.i have also reached service center which is near to DUKHNIWARAN GURUDWARA PATIALA. SIR they told me that maother board of the phone should have to changed so they told me that u should wait for 7 days as we have placed order for mother board but sir till date after 40 days i havent received any satifactory reply from them..so plz help me...manoj mehta [protected]

Hi I am Rahul Agarwal, we have purchased Samsung fully automatic washing machine from Bhatia Brothers Roorkee Uttaranchal, it has a 2 year warranty. It stopped working after 1.5 years. I have raised a complain to the local customer care Sunbeam Electronics, Shop no 1 Railway station road, Ganespur Roorkee ph 30308282, the engineer arrived and told us that the PCB is got corrupted and need to get changed. After knowing that washing machine is in warranty he said i will get back to you and left the place. After 3-4 days we again called them and they us that the PCB is not available and kept the phone. After that i went to the vendor Bhatia Brothers, they called many Samsung people no body gives them any concrete answer as the company had stopped making that washing machine model. Finally i got the number of Regional Manager Samsung North India Mr Vivek Katpaliya i called him, he talk to me nicely and assign my case to one of the person. Then again many engineers come to my house and check the machine. He assures me that within a day or two my machine will be repaired or he will provide me a new machine. But all his promise is gone in vain. They never turned back. It is now 1.5 month i raised a complain. My warranty is getting expired.
I have not seen this type of irresponsible behavior from a big company like Samsung. I have also raised a request in the Samsung customer care but not at all got any satisfactory reply. Please help me. I can be contact on [protected]@hotmail.com

Sir
My Address
R.Ramesh.M.Tech, Sr. programmer
138 second cross Mahavir Nagar Lawspet Pudhucherry 605 008

I have purchased Samsung Automatic Wahing from M/s Mani Electronics, M.G.ROAD Pudhucherry
I have registered complaint for the Samsung Washing Machine in the month SEP-2009, even after three month Sri Padma Customer care working in 17, Natesan Nagar Pudhucherry. One service Engineer came and remove one board from the wahine machine for service. Even after three month the machine is in fault. I requet to take early action to use the machine

Dear sir,
I have a Home Theatre bearing model no. HT-TP12 but it's sub woofer been damaged by rat. I showed it to service station at Bhubaneswar but they are telling me that this model home theatre parts are now not availabling. plz help me regarding this.
thanking you
HIMANSU SEKHAR GARNAYAK
Hello : [protected]

Dear Sir
I have purchased Sumsung Guru CDMA handset from local shopkeeper., but after while face problem and that mobile stop working tahn will visit your customer care center at vasundhara they checked and decide to issue DA., letter to me and told me i can replace my mobile for same value or more., but unfortunetly that shop has been shut off the sumsung store.

so tell me what shouls i do replace my mobile.

Name SAVANT SONI
Cell: [protected]
Vaishali

dear sir

plz tell me sms going option
my mobile set--samsung 03310t

Capt. H. Rodrigues
2-S1, Models Celebrity
Caranzalem
Goa 403002
Tel:[protected]
Mob: [protected] / [protected]
e-mail: [protected]@yahoo.co.in


To,
Customer Care
Samsung, India

Re: Follow-up of complaint No:[protected]

Kindly be advised that I had purchased a Samsung 42" Plasma TV (RS42C7 - #06653ZEP100056) from one of your SAMSUNG DigitAllhome outlets, namely M/s. Aniket Sales, Panjim Goa on the 9th of March 2007 vide Cash BILL No:003879.

Appoximately 10 days ago (end June) while watching the WC-2010 match the video just went blink but the audio was on. Immediately on the next day we complained to Samsung Goa who gave us a different number to register our complaint. After registering our complaint a technician finally visited our place after a couple of days and a lot of calls to your toll free number. He opened the set and said that some part had gone and that since its not available in Goa it will have to be ordered and he left saying that he would call us back. True to his word he did not call back and we had to make a number of calls till he finally gave us his supervisor's number. Now this supervisor seemed to be very busy as he was never available and also would not take the call when dialled. Once again calls were made back to the toll free number who finally told us that the said part would reach Goa by Saturday and that latest by Monday the 6th our TV would be fixed. As we had a nation wide bundh on Monday I let it go but then no one even made an attemp to get in touch with us on Tuesday, so it was back to calling your toll-free number and each time we called we were told that some one would call us within 2 to 3 hours which actually never happened.

This morning (8th Jun'10) I ran out of patience and really let loose only to be transfered to another person after being put on hold and she had the cheek to as me as to what was wrong. Why cant your operators refer to the past history when we give our complaint number in the first place??? Finally after being kept on hold for some more time my call was once again transferred to Goa only to be told that the your estemeed company "SAMSUNG" has stopped manufaturing the said part.

I do happen to know for a fact that most companies service their product 7 years after its purchase, am I to believe that one has to purchase a flat panel TV from you every 3 years since you have stop producing its spares??

Kindly inform me as to where I stand on this matter as then I will take further steps as required.

Awaiting for your reply at the earliest.

Sincerely,
Capt. Hilary Rodrigues

just go to consumer court and file the complaint...

Dear sir/madam
My name is jagjit
i have a problem in my LCD monitor 15"
i'm getting a patch line on my LCD screen
so that's why please send an engineer whose able solve my probe my monitor has expited his warranty period
My address is given below
c/o jageet kaur
a-20, sudershan park,
near moti nagar,
new delhi-15
ph. no. [protected]
ph. no. [protected]

Samsung India — COMPLAIN ABOUT THE CUSTOMER CARE SIRSA HARYANA

i amit kumar shop no 97 new anaj mandi sirsa haryana,, i hve given a mobile for replair on[protected],, i hve been aussred the board is been changed frm the company and recive urs handsed with 7-8 days ,,but its now 13-01-11 i hve not recive the handsed till now.. when i call they say wait for 2-3 days ,, or i will call u in few minuts , i hve call custumer care many times but there is no reposes ,, i go to meet them they say wait for 1 hour i will call u,,but there is no respose no back call them ,,, now i am very much fed up,, and i am complaing ya ,,
model no is GT-S5560
SL NO . PPFZ172820D
IMEI/REN NO [protected]
DATE OF PURCHASE 20-2-10
SAMSUNG INDIA CARE POINT
DR INDERJEET WALI GALI

AMIT KUMAR MOBILE NO [protected]..[protected],, PLZ CONTACT EMAIL ID [protected]@YAHOO.COM

WAT IS BP NUMBER??

Dear Sir/Madam,

I have purchased samsung refregirator RA23CDUX before 6-8 months in coimbatore MGB. I have a noise frequently coming from it and a made a complaint too (Complaint No.:[protected]). But there is no proper response from your customer care service.Please do the needful.

Thanking you

R.S.T.Elangovan
Mobile-[protected]

Still i have ever seen such a worst customer care out of my products.

Dear Sir/Madam,

I have purchased Samsung single door refregirator (RA23CDUX) before 8 months.
I am frequently getting some noise from it and i have made a complaint regarding the same. But there is no proper response from your service center. We are much disappointed of samsung product. Previously i had voltas which last for nearly 15yrs without any problem. Please do the needful.

Thanking You,

BalaMurali
Mobile:[[protected]]


Still i have never seen such a worst customer service.

i am mangat singh from kalanwali i submitted my samsung champ mobile two times to your care enter still the phone has the same problem of battery backup. the phone has a remaining warranty period of five months i think it should be repaired properly as i am complaining third time to make your attention to it.


thanks

Samsung — Service ignored even when under warranty

Hello,

I need some explanation from Samsung India Regarding their customer services.

I bought a mobile phone from a hop 8 months back which stopped working due to manufacturing defects.When I took it back to the store for warranty claim he was not ready to accept it for repair,rather he directed me to a Samsung Authorized mobile service Center which is at a distance of 30 minutes from my place.

I had to wait at this so called service center for 2 hours as there were only three counters and more than 100 people.Eventually when my turn came I submitted my mobile for repair at that store

And they gave me one number to which I was supposed to call and learn the status of my mobile.



I am trying that number for the past three days and that number is not working.

Do they expect me to come all the way to the store just to know the status again?

I wasted more than 3 hours just to give my mobile for service.

We have our official duties which we cant neglect just because I made the fault of buying a Samsung Mobile.

Pathetic service.They are only interested in selling their product.

Cant even give proper service even when it is in the warranty period
Do they expect us to leave all our official work behind and sit at the center all the time to get our mobile repaired?

The Details of the Service Center are as Follows:

Samsung Authorized Service Center:
Master Care Services,
B-6,
Shroff Apartment,
Sadawala Lane,
Opp.Prem Nagar Road,
Opp Axis Bank,
Borivali West,
400092
Tel:2892 4301

I would be forced to take this up with the consumer court for mental harassment and wastage of time if the issue doesnt get resolved soon.
Im not goping towaste any more time on this.
Expecting a quick response,
Thanks,
Gurudutt G Shenoy
Sytems Engineer,
Tata Consultancy Services

Dear sir/ma'am

I purchased a 43-inch. Samsung plasma TV from Jumbo Electronics, Vasant Kunj; dark lines started appearing on the screen whenever we switched on the TV since last week. I called your CC center and they promised to send an engineer that very day. Apparently nobody turned up for two days and finally, I had to call the CC center once again and this time they provided the contact number of the service center, but to my dismal anybody hardly picks up the phone. Finally, the phone was answered by a technician who showed his lack of CC skills by showing least interest when he came to know that the TV is still under warranty by repeatedly asking for the bill (I can provide the bill anytime as I didn't shoplift the TV!) and unnecessary bla, blas.After 2 days' followup, finally an engineer/technician turned up just to diagnose the problem, who again said another engineer engineer will visit the very next day and will do the required repair. But nobody turned up for next 3 days and when I called the CC center, the CC executive said it will take another week!! Now I have stopped bothering the CC or service center as I know it will be sheer waste of time. I just want to know if anyone actually reads the complaints and tries to get customer feedback. Such poor, inefficient, dubious after-sales service has really upset me so very much that neither I myself will buy any Samsung product in the future nor will ever recommend anyone to go for your products. Hopefully, you guys are not waiting for the warranty to expire so you can fetch money because the problem is with the panel, which is kind of expensive!

Thanking you
Naveen Varshney
ph.: [protected]/04

My Samsung -S3310 is having battery drain problmem within one day. Replaced new battery but still problem exists. No frequent use of mobile. Please suggest

Dear Sir/Madam

COMPLAINT NO.[protected]

We purchased two of your products starting of last year dated 23-01-12 microwave oven model no. CE108MDF and Fully washing machine Model no.WA90BWQEH, from laxmi electronics 3/6 chowk, kirana bazar, farrukhabad.

We are regular buyer of Samsung products like mobile, Led TV, if you need we can also send you bills .

We are facing very awkward situation from Samsung which we never would have thought of, Complaint no.[protected], this is for the washing machine which we purchased model no.WA90BWQEH fully washing machine, it is dead now not a year past, we called your service center on 29th Nov 2012 first time and next day they appointed there service center person to look at the problem, since service person rajesh from shivansh service center in farrukhabad came we are only said to keep patience and have been given time ultimatum which they never come up to, till now three times they have given us time to get the it done but they have been proved wrong in every occasion when they promised.Even than we are keeping our patience.

We have filled complaint of our washing machine 1st on 29th Nov 2012, 2nd on 18th December 2012, than on 3rd January 2013 and 4th on 5th January, its been now 50 days from when my family is facing problem from your product, and very very unsatisfactory and unprofessional reply from your service department in farrukhabad, even senior person AREA SALES MANAGER(ASM) FROM Kanpur Mr.Ashok Tripathi speaks rudely and tells "do whatever you want to do when part will come we can start your machine than only, we don't fear you"
Which we never thought of from such promising company.

Sorry to say but now this is THE END, it was our mistake that we purchased from Samsung Brand and we will not buy anything from your brand so as to avoid these kind of service.

Now we dont want any parts replacement as we have faced problem from last 50 days, we just want to replace this model to brand new, or else we are filing a SUIT Against your company as it is end of our patience and we can not tolerate this unprofessional and rude behavior from your service center in farrukhabad anymore.

Please try to do any solution within this week, which means till 19th January, or be ready for consequences.

Hoping to get this problem solved in a professional way .

Thanks & Regards
Arpit sadh

2/265, sadhwara street farrukhabad
u.p(india)
[protected]@gmail.com

panel complaint

I have purchased a samsung led tv 1year back its cost 83000/- now the display got blured due to panel problem wen i contacted custmoer care, they tell me to replace the panel its cost 35000/- rupees almost a new one cost wat will i do ?

Samsung Microvave

our microvave is our of order and not working, please arrange to send the engineer, we are facing problem too much, ple send engineer tomorrow positively. thanks

samsung washing machine top loading — washing not done properly

Dear Sir

Sub:- This regarding Washing Mashin is of samsung purchase on dated 4may2009 it is in under warentee . now it is not properly working

So give me service as soon as possible
My Present address is

B-6 juhunagar Society , sector 15 Vashi , plot no 35,36 near PKC hospital.
& give me customer care no in vashi on my mail or SMS to me on my cell [protected]
kindly do the needful as soon as possible.
Regards

Ishwar Patil

No action till date
Is it way the Samsung to give service to their poor customers???????????????????????????????

Dear Mr Prashant Gupta
Based on your request I have not issue the legal notice on 20th Jan-09 & waited till 28th Jan-09 but till date no response received either side, hence I am requesting Mr Sachin Kumar for issuing legal notice

Dear Mr. Sachin
Request you to send the legal notice, under 420 and fraudulent against Samsung & Tata teleservices, along with compensation of Rs5/- lacs, for mental harassment, business loss, Legal fee & throat problem faced by due to defective handset of Samsung. Trust the copy of mail is sufficient for you to serve legal notice, I will handover you the copy of Job cards & invoice.
With Regards
Ajay Rai
Cell no [protected]


_____________________________________________
From: RAI AJAY
Sent: Monday, January 26, 2009 4:13 PM
To: 'sujit.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: FW: Samsung set Repeat Problem

Dear Mr. Sujit

You will be surprised to see the trailing mail and no response from senior person too!!

I have received out office message too, which is proof that mail was delivered to Mr. Banerjee.

With Regards
Ajay Rai

_____________________________________________
From: RAI AJAY
Sent: Thursday, January 15, 2009 11:10 PM
To: 'banerjee.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: Samsung set Repeat Problem


Dear Mr Banerjee,

This is to inform you that I have Got connection of Tata Teleservices on 12th May-08 against Tatateleservices Invoice no[protected]/dated 12.05.08, delivery no[protected] dated 12.05.08. with SAMSUNG Mobile Phone SCH-S259 Bliss, SKU code[protected].

I am facing problem of voice audibility by receiver end and regarding the complain details of my visit to your care Center given below

1. First time I have visited SAMSUNG Customer care in Aug-08 and they have replaced Mike of the phone but still problem was not solved.

2. Second time I have visited SAMSUNG Customer care in 17th Oct-08 and they have done repairing but not satisfactory.


3. Third time I have visited customer care with same problem in 20th Nov-08 and got set back after 10days without solving the problem. I have taken delivery on 1st dec-08, based on communication and confirmation from Mr Maninder that I have got approval and it will be replaced within week.

4. Based on request from Mr Maninder hand set with charger was handed over to SAMSUNG Customer care on 5th Jan-09 against work order no 9AP0501 for getting replacement.

Same complain was reported several time but no permanent solution given to the problem, due to pathetic product & service of SAMASUNG I have suffered, Mentally, professionally, economically & physically (throat problem). I have been ditched by SAMSUNG. & had worst experience of service in my life till date and all credit goes to SAMSUNG.

Its my lost request to you before going for legal proceeding, for replacement of the particular set by other model(I will not except same model at any cost), within 20th Jan-09. For your reference details of all communications are enclosed herewith.



Note”- I have copy of all jab orders for my record as well as for the use in future purpose. I understand that particular model was having design problem due to that it was taken out from the market.




_____________________________________________
From: RAI AJAY
Sent: Monday, January 05, 2009 4:51 PM
To: 'manindra.[protected]@samsung.com'
Cc: 'JoyKumar.[protected]@tatatel.co.in'; 'prashantkumar.[protected]@tatatel.co.in'
Subject: FW: Samsung set


Dear Maninder
As discussed hand set along with Charger handed over to your customer care station, based at Basawan Park. Pls. arrange for replacement of set by earliest.
AJAY RAI | CCM– Scorpio & Logan |
| Mahindra & Mahindra Ltd | J.J. Complex | 3rd Floor | East Boring Canal Road | Patna | Bihar | rai.[protected]@mahindra.com | [protected] |



_____________________________________________
From: RAI AJAY
Sent: Monday, December 01, 2008 1:57 PM
To: 'manindra.[protected]@samsung.com'
Cc: RAI AJAY
Subject: RE: Samsung set




Refer to our several telephonic discussion and mail for Samsung customer care regarding the replacement of hand set having repeat failure of mike, lying at Samsung customer care from 20th Nov-08.
As discussed, pls. confirm by when set will be replaced.



“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]



_____________________________________________
From: RAI AJAY
Sent: Friday, November 28, 2008 2:39 PM
To: manindra.[protected]@samsung.com
Subject: test mail




“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]

This is right and the said service centre should rectify the problem very seriously.

I am also facing the same problem ..

Samsung TV — unfair trading

while my complaint regarding selling a tv two inches less than its quoted size the company is sitting cool. a similar case was filed by someone else and the company has beenheld guilty by the consumer court.
by remaining mum the company wants me, a senior citizen, to go through avoidable hassels of legal proceedings.
can this company be suied in the SC by filing a PIL?

Respected Sir, Madam,
My Samsung mobile (model SGH-J700) developed display and mic problem.
My Phone IMEI No. is 353740/02/438543/1
I have purchased Samsung Mobile date 08/05/2009, This time I have faced mic problem so pls give the advise for repairing in service center & pls tell me nearest Service Center of my home place

Please look into this matter and help me out,

Thanks N Regards, Sooraj Singh
Ambala Cantt (Haryana)

yaaa
I M REALY AGREE WITH THIS COM.
Bcoz I M ALSO A SAMSUNG CUSTOMER HAVING C-160 MO.
WHEN I WAS IN SERVICE CENTER LUCKNOW( NERALA NAGAR) THER WAS OTHER CUSTOMERS SHARING SUCH TYPE OF EXP.
IN MY CASE A GREAT DELY (5 DAYS) AND POOR QUALITY REPLACEMNT IN COPMRESION
OF ORIG. INSTUMENT.
I NEVE WANA GO THER

I had purchase Samsung Printer Model ML-1640 just two month ago, But printer not functiong properly
so i want to register the complaint.

poor service in lucknow service center
i have submitted my new mobile for servicing as it was normal problem of mike within gaurantee period of model noSGH- S399, in Lucknow service center G-2 Sri Ram Tower Ashok Marg Lucknow in 21st of May 2009 so many time contacted they commited to return the set but till today they not provided my set there are 17 days completed myself suffering with importent and valuable call . My personal assesment for this branch that staff working as government department o[censored].P. this is very bad experience for me may help and contact me at Ajay [protected].

Sumsung is poor comp. $

Samsung Mobile — Poor Service in SERVICE CENTRE

I submitted my CDMA Samsung Moblie SCH S259 Internet Explorer to H.D ASSOCIATE , B-104 Nirala Nagar , LUCKNOW thier authorized service center on 18 / 08 / 09 . The problem with the set was no one could listen to me ,there was problem in outgoing voice . I was told it would be repaired in a week. After one week i contacted and got a reply that part was not available and would arrive in a day or two so plz contact after 4-5 days .
I Contacted them on 04/09/09 it was not yet repaired saying the part which came was also faulty . I talked to Mr. Faizan ( The owner of the service center )Mob. No [protected] ,he said not to worry and take my words it will be repaired in 2 days and if not i will get it replaced by the Co.
I tried to contact Mr. Faizan on 07/09/09 & 08/09/09 but no reply ,he did not pick up the phone ,on 09/09/09 I again went to the service center ( 4th time) .Mr. Faizan was N/A i talked to Mr. Santosh he said your mobile can not be repaired and u give the copy of bill so we can send it for replacement and u will either get a cheque of the amt. u purchased the set or a new mobile .
I gave the photo copy of my purchase bill to Mr. Santosh on 10/09/09 and asked when to come he said after 15 days on 25/09/09 . I said I will come after 3-4 days to see i[censored] have sent the documents or not and i went on 15/09/09 to see and to a surprise nothing was done and my photocopy was also misplaced and could not be found . Mr. Faizan was there and i told him this is the limit and u are harassing the customer by just lingering on and on..........There were many other customers with various problems and not finding solutions.
I am very fond of Samsung mobile and i think at least 14 or 15 mobiles in family are Samsung
Latest purchase is L700 only 2 months back But have decided that was the last .
Plz if someone or from Samsung reads this please give me solution .

Ravi Ahuja
Mob. No [protected]

Facing The same problem but my result is pending so let us see if i get my mobile replaced or as like u get it back after repairing . Why did u take the mobile back u should have complaint to support care of samsung mobile or did u try plz reply.

I have purchased two split AC 1.5 in the month of June 2009 and both are installed by Samsung Person only and after 20 days of installation only i got a opportunity to know the service of samsung and this was my life bad experience which i never faces anywhere the service is to poor even they commited that with in 24 hours of working thier engineer will attened the call but its taken 24 days to provide the service after that again same problem comes on that same AC again same procedure was followed till to date that AC was is in same condition so i suggest to every one please do not go for Samsung product otherwise u will come in big trouble because their service is 0%.

I m also have this problem. if anybody have any contact no. related this complaint plz give us.

I am using a samsung touch mobile where i m facing a vioce disconnection problem and reading this comment about the services of samsung i am really scared to c this kind of behavioural issues from samsung staff. But as a indian customers we dont have any say in this kind of behaviour from the company.

poor service in lucknow service center
i have submitted my new mobile for servicing as it was problem of Keypad not working within gaurantee period of model noSGH- J700, in Lucknow in 23rd of June 2009. i have given my set to your service center Nirala Nagar Lucknow in 22nd Feb 2010. so many time contacted they commited to return the set but till today they not provided my set there are 17 days completed myself suffering with importent and valuable call . My personal assesment for this branch that staff working as government department o[censored].P. this is very bad experience for me.

Hi Sir

Before two month i am teaken samsung Mobile no- GT-C3212 -SSN-C3212GSMH, Problem of Keypad not working properlly can you confirm me that can my bobile change

Pls contact my My Email Id- [protected]@gmail.com

Mob-[protected]

Ramakant Sharma

i agree to the stated case, samsung mobiles are troublesome and after sales service is disastrous.Samsung must care for the fact that they have a brand image to protect..

samsung GT-C3212 — services center not repairing my handset

my handset sameet services center but not satisfied aus.this services center.name center gl-3,gl-4 kuber avenue opp.atithi hotel,jalna road aurangabad.

I have purchased Samsung Guru 2120 handset, with in one month the problem of hanging has been started .I have given the handset to the service station on 3.11.2010 till date I have not received my handset repaired, nor I have got the replacement handset.
I got fed up calling the service centre.Please resolve the problem urgently.samsung mobiles are troublesome and after sales service is disastrous.
Please contact on [protected]@gmail.com

my mobile is hang do not any work.plese give the information of add and mobile number.set no-gts5233
my
mobile number [protected]