Samsung India Complaints & Reviews

I bought Samsung refrigerator ff340L RT34XVDS on[protected] from CROMA, Sector-3 Rohini Delhi for Rs 19370. The machine was installed the next day by the company engineer.We noticed a big dent on the freezer door and the engineer agreed that the defect needed immediate rectification.He noted it in his report and assured me the freezer door would be changed in two or three days.I formally registered my complaint and was assured that the door would be changed soon.

It is a matter of regret that no action has been taken on my complaint although 3 months have passeed.Every week, however, we receive a call from some executive or the other assuring us that the complaint is being looked
into.Two or three engineers have visited us, photographed the fridge and left after giving assurances.

Obviously, they are trying my patience.They just want me to drop the complaint.They don't appear to be serious in solving the problem.

I feel cheated and disgusted.I feel sorry that i bought a Samsung product.

I am outraged to discover Samsung won’t replace my cell phone due to the port breaking. I own another Cingular Samsung flip phone where the port broke as well. Your Warranty evidently has a “loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what “F-84” meant and why this isn’t considered a “manufacturer defect” and how is the port breaking considered “abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the Escalation Department Supervisor on duty, Angeli.

She didn’t know what F-84 meant nor could she explain anything other than repeatedly reciting to me the “all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to Corporate Office. After debating my point for over 20 minutes, she finally transferred me to the ECR Dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to Corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor Tiffany, at ECR Department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: “F-84, Pad Lifted at Charger Port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is Samsung policy and nothing she could do.

My argument to Samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute “undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a “Port Manufacturer Defect”.

I have searched several websites with Samsung complaints and have 3 different addresses to send my complaint letter to. Do you have correct one and name of Samsung Mobile Phone Manager or Communication & Device Solutions?

Dear Sir,

Dear Sir,

I would like to bring the facts of defective workmanship in a Mobile, Samsung DUO, Model No.SCH W-339 (GSM-CDMA) of Samsung make, which was sold through Tata-Indicom True Value Shoppe, to your notice, and act.

FACTS :

I have been gifted a mobile of Samsung make ( Model SCH-W339, which have two slots for using a SIM Card of GSM as well as a UIM Card of CDMA service of TaTa Indicom), by my sister during the month/year November 2008. This mobile was purchased from a TaTa Indicom True Value Shoppe at Bhubaneswar, Orissa, India on 4th November 2008 (Invoice enclosed in attachment for ready ref.1). She gifted it to me during last week of November 2008 in some special occasion. As already I was having a GSM (SIM) Mobile and like the service of TaTa Indicom (CDMA Service Operator), she gifted me this model to use both type of service in a single mobile phone. Prior to this device of Samsung, I am using a Nokia N72, since 2006.

History of Trouble:

The worst time came, after I was gifted a Samsung mobile (Samsung DUO SCH W-339) by my sister. I started using the mobile during the month, December 2008 and a few days latter, it started giving trouble. It did not open and came to "Auto Start mode", which starts opening the device and in the next, shuts it down, automatically and the process continues till the device disconnected from power by removing battery. This problem started & I did not able to use the mobile.

(1) I am working in a distant place from Bhubaneswar. So, I sent the mobile to Bhubaneswar to lodge complaint, from which shop it was purchased. But they (True Value Shop of Tata Indicom) advised my person to go to the Service Center of Samsung at Bapuji Nagar, Bhubaneswar, Orissa. This thing happened during the month January 2009. They took 10/12 days to return the device after it got repaired.

(2) Again, in February 2009, when the device(Mobile phone) returned to me, I tried to use it. But, I found that although GSM Slot (SIM) is working, CDMA Slot (UIM) is not working (while CDMA Slot was tried to be used, it was only searching the UIM card, which never ended). Again, I approached the Samsung Service Point at Sambalpur, Orissa, which is nearest to my working place. They politely took away the device from me, on 10.02.2009 and sent it, to Bhubaneswar Service Center for repairing. I waited till 17.02.2009 to get the device back from the Service Center, Sambalpur. The copied entry form attached for your ready reference2.

(3) After I got back the device from the Service Center of Samsung on 17th February 2009, I used the device for next few days and thought that I got rid of the evil trouble. But to ill fate, again on 22nd February 2009, the Set experienced same problem, as it was experienced at the 1st instance, i.e. While opening the device, auto start continues to open the device and shut down, and tries again & again, which never ends. I stopped the operation after 5/10 minutes, by removing the battery from device. I called the Samsung Service Center, Sambalpur, Orissa over phone with a frustration over the matter, but they advised me to wait for a day or two and see whether the same is happening again or not. And I tried on their suggestion, but failed.

At last, I ran to Samsung Service Center at Sambalpur, Orissa, on 26.02.2009, where they tried all options available to them. But, they also failed. Again they took away the device from me and told that they will have to send it again to the Service Center at Bhubaneswar, Orissa, to set right the device, where they repaired it at the 2nd instance. Now I am waiting to get back the device from Samsung Service Center at Sambalpur, Orissa. Is not a consumer harassment? The copied entry form of 3rd instance is given in attachment for your ready reference3.

Frustration over the Device (Mobile) :

Really, I am frustrated over the workmanship of this mobile and the service rendered by the Service Centers of Samsung. In my opinion, it is a completely defective device and defective model as a whole and its workmanship can not be trusted at all at any cost. Isn't it? You may advocate for the Goodwill of the Company. But this type of product degraded the Company's fame in the market. In my opinion this product should be withdrawn from the market .

My Natural Questions :

How many times, I will have to spare, time and money for this mobile ? What for, I opted Samsung Mobile? Isn't it a defective workmanship? It might have been noticed by their Service Points, but they not bothered to replace the device ? Why they are killing the time and money of the Consumer like me? Is not it degrading the corporate value of the Company? And much more questions are now impatient to be questioned to this company.

What message delivered to a Customer :

Companies like Sagem, Spice etc. were came up with Mobile Models (Like your 2ON CDMA-GSM mobile, Model No. SCH W-619) with very less price, but the Samsung model SCH W-339 (Which is working on one operator at a time) is costlier in comparison, as priced at Rs.6000/- (Rs.5, 999/-), even it is named as DUO, but works with one active operator at a time. Even then, a customer like me opted for this model, only because of Samsung’s and Tata Indicom’s Goodwill. But all of my expectations are proved false. Moreover, now my feeling is like that I have been cheated by Samsung & Tata Indicom, both. Both are responsible in this cheating.

I hereby requesting all not to faith upon any product of Samsung, although it looks good at a time, but it is not guaranteed, you will not be cheated like me.

I also request everybody, who can guide me, at this point of time, What should I do.

I placed my grievance for a solution.

Regards,

--Sandip Mishra

I had purchsed the Fridge for my new house on 8/1/09. I started the Fridge just before the house Warming on 20/2/09. on 21/2/09 the cooling stopped so i gave a complain thru the Customer Care. the service engineer came on 23/2/09 and told the compressor was not working & forwarded the complain to his superior. within 3 days i was informed that i would get a new fridge. Now it is more than 12 days and no comitment from them when will I receive the new fridge.
i am going thru foribal days Because i am not able to use my NEW FRIDGE.

by mistackly stardust pack have been activated from me and it always deducted 1 rs from my account so, now i want to deactivate this stardust_pack.plz do the needful as soon as possible

I have converted prepaid no. [protected] to post paid number around 20th Jan 09 and also submitted all the documents on the same day to Airtel authorised Mr. Suresh from Nescom company. It was working fine till yestarday(05 Mar 09) but all of sudden my service was suspended by Airtel office then I called Airtel customer care they said I've not submitted my documents to Airtel office thats why service suspended then I called Mr Suresh who gave me SIM card. He said he has submitted documents within one week of I submitted to airtel backend office and also has the acknledgment of the same. Then I again spoken to Airtel Customer Care manager Mr. John on [protected] and I asked him to start my number first and then look into this problem but he replied in nonsense way and he said he can't help. Now I'm trying to contact Mr. Anirban who is looking the Samsung corporate account. But unfortunatly I got disappointment from all the ways...

I also checked on Airtel website where I got nodel officer details : Mr Sajit, [protected] and email address, I sent complaint to the nodal officer also but i didn't get any reply... also tried to contact on mobile of Mr. Sajit but it says that is not a valid number... I don't understand if their number itself is not working then How come our number will work...USELESS SERVICE FROM AIRTEL...

WHO IS RESPONSIBLE FOR THIS AND TO WHOM I NEED TO WRITE

Dear Sir/Madam,

We had earlier purchased a Samsung Microwave Oven on 16/12/2008 ( model : M1712N, Set Serial No : 02917DCAC00752W) in Thailand at Home Product Center (Receipt No : 103891).We had taken it back to India and it stopped functioning from Day 2. We contacted the local Samsung service center and after a huge delay they responded to our issue and failed to provide support. Now even after consistent follow ups with the Samsung Customer Service Centers through mails and phone they have completely failed to respond to our issue. If you go through the chain mails below you would find that they confirmed that they would send the appropriate person to take care of the issue immediately but now it has been more than a month since anybody turned up.It seems all they want is for the original warranty period to run out so that we could be totally helpless and pay for support. It causes so much of mental stress and tension to see the hardearned money spent on the product lying there unable to be used. Kindly let me know how we could take it to the consumer redressal forum to resolve the issue.

Mr. Rajendra Chandrakant Kumbhar
179/B, Jijamata Nagar,
G. D. Ambekar Marg,
Kalachowki.
Mumbai – 400 033.
Date :- 04.03.2009
To,
Samsung India
Mumbai

Ref. :- Model No. SCH-W619
Sub :- Complaint for Dual Call not Recd. on Model No. SCH-W619

Dear Sir,

I undersigned that Mr. Rajendra C. Kumbhar, I had purchase Model No. SCH-W619 for business purpose in Dual Sim Card System (CDMA & GSM) from M/s Shree Swami Samarth Trading Enterprises Pvt. Ltd. Tax Invoice No. 4407 dated 13.12.2008 paid by HDFC Bank Credit Card Rs. 13000/- & reaming amount paid by cash Total Bill Amount Rs. 14, 650/- (inclusive vat).

I have some technical problem in operating dual sim system, when purchase above Model No. SCH-W619, dealer not explain me about dual sim card (CDMA & GSM) technical problem create (Incoming Call duration on CDMA & another Incoming Call waiting on GSM automatically disconnected)

I visit to your Samsang Service Centre (Master Care Services Shop No. 6, Anandji Laddha Bldg., Lalboug Mumbai – 400 012) dated 26.12.2008 Mr. Anish Ramakrishnan (Service Incharge) can not understand this above problem & give me reply after 4 or 5 days, After 5 days I remind to Mr. Anish Ramakrishnan (Service Incharge), suggest me contact to Mr. Praful (Samsang - State Marketing Manager) Cell No. [protected], I immediate contact to Mr. Praful (Samsang - State Marketing Manager) on telephonic, not getting me satisfaction reply.

I again complaint on toll free Sumsang Help line no. [protected] & launch complaint no. [protected] & given me advice to visit Second – Samsung India Electronics Pvt. Ltd. Shop No. 8 & 9, A1, Khira Nagar, Opp. Bata Showroom, S. V. Road, Santacruz. Mumbai Mr. Madhusudan – Service Centre Manager Work Order No. [protected] dated 11.02.2009, not getting me satisfaction reply.

I purchase this Model No. SCH-W619 for Dual Sim Card System (CDMA & GSM) but above Model not working Dual Sim Card System (CDMA & GSM). I suffer losses in business because my business in service industry – Computer Sales & Services.

I also enclosing herewith Xerox copy of Bills & Service Centre Work Order Papers.
Please buyback the Model & give me money refund Rs. 14, 650/-, otherwise I go to Consumer Court, News Papers (Times of India, Mid Day, Samana, Navakal), T.V. News Channel & claim business losses plus mentally harassments for compensation from your company.

Thanking you

Regards



(Rajendra Kumbhar)

Dear Sir

This is with reference to the Samsung LCD 4 series 22 inch which i have bought on 2nd March and it was communicated to me by the dealer that engineers from the company will come and install the same.
So, i have called the toll free number [protected] at 9.15am on 3rd of march.
The response which i got from the executive was that somebody from the company will call me in the first half and there will be engineers coming in the second half for installation and demo. I have made it very clear that the purpose of taking this LCD is very personnel and i wanted to get it installed on 3rd march only.
After this i have waited till 4 pm when no one has called from the company than i again called up the tollfree number 6 times till 7.30 pm and the response which i got was that some one will visit our place for installation.
Very surprised and shocked to see that till now no one has called up from the company. My purpose for taking that LCD has been defeated now and i am no more interested in the same. But my dealer is denying to take th product back . I wanted to know how company is going to compensate me for the same. Every time i have been misguided from the company side.
I am also surprised to see that that if the executive sitting on the toll free number cannot handle customer query than what is the use of the same and by this company is doing fraud with the customer.

The biggest concern that i have is the company future services to the customer. This is the last time i am having any samsung product ... I want to know company is going to take this LCD back and pay me my amount.

My details are given as below...

Jayvardhan pravakar
51, co-operative colony,
Bokaro Steel City, Jharkhand - 827001
Mobile - [protected]

Hi,

I have raised many compliants in the last few months with absolutely no proper solution. My most recent experience was a compliant that was very frustrating, I raised a comliant and the samsung engineer came to look at the issue, he appeared angry and loud. He said the drum was a tilted and he said the angle of the washing machine has to shifted and this whole episode lasted less than 5 minutes he went away. In a technology driven age, in an economy that is driven by custimer service this was the height.

After a couple of weeks - i had the problem again, a compliant was raised early December 2008 and the service engineer came today (03-Mar-09) and he said the engine is not working - it is jammed. I have a record of the number of compliants I raised last year. This is ridiculous service.

I am just wondering if Samsung being an international electronics manufacturing company can look at a better way in providing service to custmers. what is the course of action now. I have paid a hefty price on buying this washing machine - high end top load fully automatic washing machine. It does not serve the purpose, I don't get the support I need from the manufacturer and i am here wondering if this is how big companies take people for granted. Any help would be highly appreciated.

I'm purchase the samsung mpower 309 (CDMA) handset in january 2009. but upto till date i'll not fins its driver for win vista on any site including samsung. pls tell any body what did i can do.

This refrigerator (RT28M) has stopped working after 9 months of it's purchase. I've filed a complaint with their service centre and the service engineer came almost 6 times in the past 1 month. Everytime he comes, he unscrews and screws back the frost free compartment and leaves, but the problem never got solved. The people at the service centre close the request saying they got the positive feedback whereas I've never been asked about the status of the product, at times they even close the request without the engineer visiting my place. I'm thinking of going to the Consumer Redressal Commission.

Dear Sir,

My name is Chandrani Chatterjee. I am facing severe problem of poor commitment in service delivery of your employees (or franchisees), hence is compelled to seek your intervention. The ordeal I am facing for the past three weeks is append below:

General information:
Equipment : Washing machine
Model : Karishma
Date of purchase 2003
Unit sl. no. : 0007590W701216

The machine went out of order on Jan 31st. 2009 and the following has happened,
Feb 1st. : Complain lodged
Feb 3rd : Service engineer ‘Arijit” appeared but could not repair. Promised to send a senior engineer next day
Feb 4th : No one turned up
Feb 5th : Senior engineer came, proposed to replaced the body and taken away the machine
Feb 21st : Machine delivered with body replaced and machine repaired
Feb 26th. : Machine again went out of order, again complain lodged in the morning. Madhumita, who received the call confirmed that someone will attend the fault today itself. On enquiry, in the noon ‘Madhumita” confirmed again that “Arijit’ will come to attend after 4.30PM. At 5.00 PM another search for Arijit confirmed that he will appear at 7.30. Finally he didn’t turn up at all.

We believe there is no control of Samsung over this bunch of immature professionals. Thereby, we, the consumers get victimized and Samsung as a company losses its reputation. I believe, it’s important for consumers to bring into notice of the Samsung management so that these people can be taken to task. Of course it all depends on how much pro-active is the management. Hence I would request you to please intervene into the issue and kindly give a reply to my desperate complain. I would also request not to send irresponsible persons like “Arijit” to attend the service requirement. I am not sure whether I am mailing this letter to the correct place, so I will continue mailing this to all possible offices of Samsung, till I get a reply.

Hoping for your consideration,

Yours Sincerely,


Chandrani Chatterjee, 120/1, Ramkrishnapur Lane
Shibpur, Howrah, West Bengal
e-mail : [protected]@rediffmail.com
Mobile : 0091 [protected]

Dear Concerned,

This is in reference to the DVD Player(Model No:-MAX-DX55T/XTL) Company Name:- Samsung which i had given for some repair work at company's Lucknow service center on dated 29.01.2009.The commited date for crrying out the repair activity was 7 days.But till date the repair work has not been met, and further the explanation for the delay which they are claiming is that the spare parts are not available with the service center.
Please intervene so that the consumer gets justice.

Regards
Vineet Kumar
[protected]

I had bought a new Samsung refrigerator model RA 20 S Silver on 07/08/06 from QRS Trivandrum. With in two year it had a major problem like its body contensor failure. I bought this particular model because of this body contensor model. I have 2 kids so I do not like external contensor model.
But once it failed i had informed the local dealer as well al samsung customer care centre. After 20 days later a technition came to and told me its the failure of this particular model we cant do anything than fixing a external contensor (grill type). due to the necessasity and urgency i had allowed the samsung service personnel to repair it and I paid one thousand six hundred and twenty two rupees (Rs1622.00).
But with in eight months again I am facing the same problem. No cooling like earlier. With out a refregirator its very difficult to live. I need to be replace the refrigerator as soon as possible with the same model. Please do the needful.

I had bought a Samsung SGHF490 in last sept 2008. Recnetly the mobile was not getting charged. I had given the same for service, they had taken the same and given the acknowlgement. After 6 hours they are calling me and telling it is not repairable and if at all it is to be repaired I have to pay for the same and they dont know how much is the amount..

This is how samsung cheats...Is it the way customers are to be treated...

I had given the same for service in India >> Bangalore >> BTM layout

my number - [protected]

I have purchase Samsung Mobile phone on 14 Dec 2008. after use of few day's I have observed that battery for the above mentioned handset is getting drained very fast I am using mobiles since 1998 almost more than 10 Year's.The first time with the said handset I have faced such problem. Second problem is PCT windo is got damaged due to an accident which I have met with. When approched to Samsung Services Centre. Abhinav Enterprises at goregaon W they have told that they do not have the pct window available you have to approch some other service centre, later on have got the address of Lalbaug Services Centre when approched them on 25 Jan they have taken a request form filled from me and promise that they will be aranging the said pct windo in 15 days time. As per given timlines I have approched them on 10 th of Feb. answere received as said part is not yet availble at delhi also we reqired few more day's when agin after 10 days i.e 20 th Feb they said till will take another one month asked to enquired about same after 25 of March I am fed up with such services request to suggets the way out...


Thanks & Regards,

Ashutosh Birmole

Cell : [protected]

I got a free samsung mobile when i bought a Tata Indigo. When i started the mobile for the first time it said that the mobile is locked and i should go to the customer service centre. I went there and gave my mobile. It was lying there for over a month but nothing happened. Even with numerous calls they said that they have not fixed the problem. Later on one day i called them and they said that i could collect my mobile. I collected it and went back home to find that the problem still exists.

Hi sir/madam i have purchase a samsung mobile on 25oct08 in one month i am facing a problem of stuck and i have given for repair to samsung service center the has changed the motherboard and they issue mobile and next day i got the same problem, they give the mobile after one month they has changed the motherboard please full refund amount to me

Sir
today i go sbi bank for deposit some cash in bank Sector-82 (KENDRIYA VIHAR) Noida UP
I Reach bank in 10;30am, in the bank of gate securitty guard stop me and give me a token for waiting.
I wait out side the bank with cash. (i request to guard i am wait in side the bank with cash .he say to me please wait out of campus )
i see some person go without token i asked to guard he say this bank account holder person no need to token, 11;45 i am request to guard please meet me manager .manager say to me only this bank account holder no need to wait. ithey do the misbhiver to me
so please take necessary action with manager and guard
and please conform me.
Thanks
Arun kulshrestha
[protected]