Samsung India Complaints & Reviews

Dear sir,

This complaint mainly looks on how the companies not looking on warranty options after they sold their items to the customers, Please look in to this matter seriously and avoid such incidents to help the customer , caught the victim in-front of the justice
I have purchased my mobile phones on 2010 November in saravana store with the warranty period up to 2011 , November,
Details about my mobile:
Actually my handset switched off without any reason , I felt that low battery and after it has been charged its not on, I take my mobile along with warranty card and reached the below mobile shop after got information from Samsung customer care, Siva communication ,Samsung authorized center ,1, karnam street, velachery main road, velachery - Chennai-600042, ph: 42021247 mail: sivacom.[protected]@gmail.com, After entered in to the shop i saw one customer talk with their shop service employee regarding his mobile phone, executive replied without any randomly quot for mobile set around 1500 rs, after saw that my hope in warranty card of my handset has been demolished, i gave my set for servicing on 20-08-11 , that moment they check and told it will cost around 400 rs , but i told them that warranty is also applicable , then why are you asking this much amount, then i left from the shop and call the person after a week and enquired about my set , that moment am really felt bad that he told me your set has been charged around 2,700 rs for servicing , am really disappointed and enquired that my exact cost of mobile phone is 6,000, then why u ask me this much amount, then he felt silent , i told him that no service needs for my cell, i will collect after this week , from this incident i clearly understand that shops are only looking behind their business not looking the customer satisfaction , i don't know what to do , but please take action against this shop and clearly watch that mentioned shop to prevent money borrowing from low class people

Hi Team,

I bought a new Samsung Microwave oven with Details given below.

Dealer Name : Shivshakti Electronics

Dealer Address : Near vaibhav talkies, Hadapsar Pune

Bill No : 3581

Purchase Date : 03-Aug-2011

Product Purchased : Samsung Microwave CE1041DFB

Amount Paid : 10,300.00

I havent recived the recipe book with this oven.

When I asked this to the dealer he said "We do not provide Samsung recipe book with this oven"

I wanted to know whether his True or False.

I believe in today's world, no company is selling their microwave owen without a recipe book.

Kindly look into this and deliver the same at my postal address as below.

My Name : Ramesh Varyani

My Address : 144 Tupe Lane, Vihar Chowk, Near Gandhi Chowk, Hadapsar Pune 411028

My Phone No [protected]


Regards,
Ramesh Varyani
[protected]

m not happy with samsung

I bought Samsung c3222 phone in feb 2011.After a month it started restarting.I went to Samsung service center 4 - 5 times and everytime a person from there says that they will repair my phone and to collect phone after 2-5 days.
But when i collect my phone it works good for 4-5 hours and again starts restarting.They just reset my phone.They dont do anything more than that.when they reset my phone it works well for some time and then same problem.Samsung should look into this problem and should fix problem or give compensation.

Regards,

Hitesh patel.

+91-[protected]

I have purchased a Samsung Wave 525 4 months ago.
Last month I got an issue with the headphone jack. Only left of the earphone was working. I tried different earphones but same problem.
I went to the service center at Tardeo and the foolish person there told me that it could be a problem with Water-logging in charging slot?????
What the hell?? They did not even open the case of the phone and telling me that they "think" it might be because of water-logging.
and fools. They thought I am an to believe that water-logging in the charging slot will affect the head-phone's left ear. I am myself an engineer and very disappointed with this kind of service.

I am think top move away frm Samsung as its handset are having serious problems and the service centers are full of fools.

I have received a message saying that i have received mms in my cell phone but i am unable to open the mms. my phone number is [protected].

I purchased a samsung chat c-3222 mobile o 01.01.2011. after one months mobile start creats problem like auto witch -off , auto vibrate, auto charging. it was reapired by service centre . after one month reapet the problem and repaired again. 45 days after again repeat the proble and reapired . In aug-2011 again started problem. What i can do? Please help me

Vivek Verma
Technology Asstt
O/O Sr supdt of Post Offices
Lucknow Division
[protected]

I Raj kumar gupta, (#525/4 gupta colony, mata gate, kaithal) purchased a microwave oven (Samsung GW-73BD) from Paras Aircon karnal, Model town, karnal.
invoice no. - 1206
dated[protected]
There was some technical problem, found in that microwave oven. so this piece was deposited at SAMSUNG CARE
(Samsung India Electronics Pvt. Ltd., M/s Graty solutions, 234-L, Model Town, Karnal)
on 20th june 2011.
Now they are not attending any call and also not confirming any status about microwave oven. and it is about 2 months already.
So you are requested to take necessary action.

hi ,
i purchased a samsung 1600i mobile on 29th august 2010. the mobile started giving troubles by not switching on after 6 months. i could not go to the service center till august 2011. went and gave the mobile in the service center in the first week of august then they returned it asking me to recharge it for 3 hrs continuously i did but still same issue came back. i went again and same happened . it happened third time also but third time the holder of the sim card was broken(no body knows when it got broken). the third time i was told we broke it and it goes out of warranty and my phone was returned back.MY WARRANTY ENDS ON 29TH AUGUST 2011... THIS HAP[PENEDE TO ME ON 25TH/

my strong belief was it was broken by the service center ppl..

details of the service center

ACCORD , R.K MUTT ROAD . CHENNAI

JOB NO.: 229

Hi,
I bought Samsung mobile few months back in Bangalore. Currently I am residing at Noida. I have couple of problems:
1) This mobile's alarm (even the whole organiser itself) is not working properly. Eg If I set alarm for next few minutes or an hour, it rings but IF I SET ALARM FOR NEXT MORNING OR I SET REPEAT ALARM IT DOES NOT RING AT ALL.
2) The camera was working fine earlier. But now its showing view and even takes the photos which looks like photo negative (even reddish type).
Please help in resolving this issue.

Thanks in advance.

Regards,
Hem

After several complaints about people duping me and my family of Rs6500/- posing as Samsung customer care Engineers, after I purchased a new A/C, I had lodged a complaint on this site. I received a response immediately from Samsung Customer care due to this, as below. Customer care visited my residence and assured that they will track down the culprits and keep me updated. THIS HAS NOT HAPPENED AND I AM VERY UPSET WITH THIS ATTITUDE BY BANGALORE SAMSUNG CUSTOMER CARE PEOPLE. ARE THEY ONLY WORKING TO PLEASE THEIR BOSSES OR DO THEY REALLY CARE ABOUT CUSTOMER'S COMPLAINTS? THE EXCHANGE OF MESSAGES ENDED ABRUPTLY FROM SAMSUNG AS BELOW AND THE FOLLOW UPS FROM MY END, DID NOT YIELD ANY RESULT.

Dear Samsung customer Care,
I have not heard from you about the complaint I had placed and there is absolutely no follow up from your end. When can I get a response?

Regards

My contact details are below. I had also given the telephone numbers of the Fraudulant people to the Samsung customer care team to take action and raise a complaint and trace the people down. Thanks.

samsung satisfaction Jun 24, 2011


Dear customer

We are waiting of your contact details so that we can assist you in a better way

please feel free to reach us and provide your contact on below address



Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Phone : [protected]

I am Namita Sinha from Patna, Bihar,
I have bought Samsung Galaxy Tab (P-1000) handset from an authorized dealer of SAMSUNG whose address is Shop no-17, Maurya Tower, Maurya Lok ,Patna-1 ON 30/06/2011. Which detail is as
Invoice no. - 3261.
Model Number - P 1000
IMEI - [protected]
Model Name - Samsung Galaxy Tab
Price - 25800 INR.

After using this handset for 40 days only. It created me problem. The problem is regarding charging. It was not storing charge. when i was using that handset with data cable connected with PC or Laptop. then it was working but without external power it was not working because it is not storing charge.

Regarding this problem i went to Authorized Service Center of SAMSUNG situated in ASHIANA GALAXY, EXHIBITION ROAD, PATNA on 11/08/2011. they told me to come after two days. when i have gone there on 13/08/2011 then only the Engineer touched that mobile first time in front of me.and after 1 hour told me to come after 3 days which was 16/08/2011.

when i reached there on 16/08/2011. He told me that there is some problem with main board of the Handset, and we do not have board this time so we'll have to fetch it from from company and regarding this we are forwarding mail and doing all the aspects so you can come on 23/08/2011.
this time i have gone there 24/08/2011 means today at 3'o clock.

Then again they asked me to come after 1 day. now i got irritated. then the representative told me to meet Manager , when i met him then he asked me to come at 6'o clock.

Again i went there at 6 o'clock then my mobile was not ready and when i asked them that when would i get my mobile back then they told me that we cant give u any particular date, even manager asked me do whatever i want. and asked me to make a complaint on consumer forum and other things which u can.

I have bought that mobile for my uses not to keep that in service center for infinite time they are not giving me any particular date and not behaving gently with me.

I have been suffered with this problem for 15 days now please do something for me.

In the waiting of good response,

Namita Sinha
[protected]
Patna

I had placed an order for purchasing Samsung GS2 on Letsbuy.com Samsung's official distribution partner. The phone was invoiced on 9th Aug 2011 & when I received the same on 12th Aug 2011 I found that the Microphone of my handset is not working. So I took the phone for replacement on 16th Aug 2011 as 13,14 & 15 were holidays. The people at the service centre told that we cannot replace the phone since 4 days have elapsed since the date of purchase i.e. the 9th Aug 2011. But how I am supposed to know if there is anhy problem in my phone unless & until I get delivery of the same.

So I gave the phone for repairing as they said its the only way this can be handeld. Microphone of my handset was changed by the service centre. But now I am facing a different problem. The other person whom I am talking to is hearing an Echo of his/her voice while talking to me.

Please guide as to what to do, becasue even after purchasing such an expensive phone I am facing such quality issues. I am not able to use the basic & the prime function of the phone. Samsung should replace the phone if there is such a serious plaw in the functionality of the phone.

sir,
i bought a LED TV six months ago.after two weeks it got some problem.so i called customer services. their from kozikkode customer servers. after one week they came and told TV panel got complaint.so they told within two weeks we will give you new panel.....but now it is two months finished.there is no information about the product.so i called them then they told that it will take again one month..so i hope it will be reach very soon..........

sir,
m sumit.M very unhappy wid samsung's mobile phones. M havin 4 samsung mobile phone n all r goin like very bad. I have purchased a samsung champ(GT-C3303D KAINU) before 9-10 months and now m facing a problem wid this. Actually i went to samsung service center and they tol me tht the memory card( which was free with this samsung champ) has been burst and because of that the battery of cell phone has also short circuited and its no working now.M very fed up. In this short period of time the battery has gone and i want battery replacement atleast.

Service of Samsung Mobile Sent to Service station is not giving any status , Samsung India ( Sai Communication - Service Center- Samsung Mobile) samsung India, Samsung M3510, Sent to Repair in Service center

Hi,

I have given Samsung Mobile in their registered service Center in Vadodara, Gujarat - Sai Comminication, 2-A Shree Complex, Shrenik Park Cross Road, BPC Road, Akota, Baroda -20 on 17th August, 2011. They gave a confirmation that it will be repaired by 19th August, 2011. I followed up on 19th where i got reply that it is not done yet and we don't know when it will be but hand it over to me latest by 20th August, 2011. Today is 23rd August, 2011 and i tried to follow up by calling and i got reply that they dont have any status. Their contact No +[protected], [protected]. Work Order No: 7572. Model No: M3510
It is a true example of Poor Service and irresponsible attitude towards customer service.

My Contact Information: Vishal Pathak - Sheetal Pathak, Contact nuber: [protected]

I purchased a Samsung Laptop Samsung R-439 .It has been Pandora's box ever since slow from the start now started to show a line in the center of the screen .Gave the laptop for servicing at Durga Communications SCO 23 1st floor Sec 18-D Chandigarh 160018 .The date it was submitted for a replacement of display and hard drive was 30-07-11 .I was promised that the parts will be replaced as it is under warranty till 16 Sept 2011 in 4-5 days .Today is the[protected] , i don't know when would i get it back .I had extremely important work as i am a student ,which is suffering due to this delay .Samsung laptop service is very bad ,i would never recommend it to any one ever.

Please guide me to the right direction so that someone can help getting my laptop serviced or it might just keep sitting at the authorized service centre for ever waiting for it's replacement parts ....

Mob No [protected]

I had submitted my handset (model no. SAMSUNG S8500) under warranty for repair in service center on 16/07/2011 job sheet no.477 but even after more than one month has passed by the service center has not been able to deliver my set, every time they have just stock answer that parts are not available or work is in progress, and they not even answer any call. This is ridiculous because i've went there many times.They deal in such a shoddy manner. Samsung Service Center are worst.
Please help me out of this. I cant bear all this stuff any more. I request you to see into the matter and an early reply is awaited.

HANDSET DETAILS :-

DATE OF PURCHASE - 28/08/2011
MODEL NO - SAMSUNG WAVE S8500
IMEI NO - [protected]

SERVICE CENTER ADDRESS :-

Vedant Services
shop no. 5 1st flr, The Millenium ;
opp Rajmal lakhichand jewellers
Nal Stop, karve rd,
Karve Road Deccan
PUNE 411004


With Regards
Priyanka Rajput
377, Balaji Mandir, in front of sathe complex
Bhawani mata mandir
Bhawani Peth, PUNE 42
phn no-[protected]
[protected]

I purchased a refrigerator on 10/7/2011 from M/s Kumar Enterprises, Madia Katra, Agra bearing serial no. 060542AB40501D, Model No. RA1BDTSI/XT2 made first complaint on 12/7/2011, service man mr. rahul pandey came from local service center and told there is manufacturing defect in the product it is not repairable. many times contacted on toll free no. [protected] a lady named komal received the calls and told your complaint has been forwarded but nothing has been done. The concerned officer of the company to change my product and oblige otherwise i have to go in shelter of competent court.

We purchased a Automatic Washing Machine of Samsung Make WA90VPM on 13th Aug 2010.

The machine stopped working for the last 15 days. There was no apparent problem as shown in the machine.
We made a complaint on 12th Aug2011 through their call centre number 30308282. They gave a compaint number as [protected].
Till to-day (22 Aug 2011) no service person came. Every day we make a complaint but only to go through the same process of repeating all the details without any positive outcome.
We are extremely feeling bad about the poor quality of service and the service dept response every day is "sorry".
We really do not know how to get theis machine serviced.

Sivaraman. N
682, 4th Cross,
Mahalakshmi Layout
Bangalore-560086

Ph: +91-[protected]

(2) +91-[protected]